Gwinnett County Water Department – Pay Bill, Contact & Services Guide

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Gwinnett County Water Resources Guide

Pay a Gwinnett County Water Bill, Start Service, or Get Help Before Disconnection

Gwinnett County water service is handled by the Department of Water Resources. This guide explains how to pay your bill, use the correct new account number, contact Customer Care, start or stop service, mail a payment, pay in person, report leaks and handle a high bill.

The most important number for account help is 678-376-6800. Use it for billing questions, phone payment, start/stop/transfer service and payment confirmation when your account is near disconnection.

Pay Water Bill Call Customer Care Start/Stop Service Report Problem
Important account update: Gwinnett says the newer water bill payment website requires a new account number. Customers with online profiles may receive it by email, while others may receive a mailed letter with a new account number and activation code.
Customer Care 678-376-6800 Billing, phone payment, start/stop service and account questions.
In-Person Office 684 Winder Highway Lawrenceville, GA. Main Water Resources office.
Mail Payment P.O. Box 105023 Atlanta, GA 30348-5023. Include coupon and account number.
Email DWRCare@GwinnettCounty.com Use for non-urgent Customer Care account questions.

Choose the Gwinnett Water Help You Need

Most customers do not simply need the department name. They need one specific action. Choose the closest route below so you do not use a slow payment option on a disconnection day or call the wrong office for a water problem.

I need to pay online Use the official Pay Water Bill page and the correct new account number. Payment steps
I need phone payment Call Customer Care and select payment options through Gwinnett Water Resources. Payment options
I am moving Start, stop or transfer service through Customer Care or in person. Service help
I am near disconnection Call 678-376-6800 to confirm payment if paying on the scheduled disconnection day. Disconnection steps
I have a leak or sewer backup Report problems quickly and provide exact location details. Report problem
My bill is high Check private leaks, irrigation and adjustment requirements before calling. High bill checklist

How to Pay Your Gwinnett County Water Bill Online

The safest place to begin is the official Gwinnett County Pay Water Bill page. It explains the new payment website, new account number requirement, mail payment address and third-party payment rules.

  1. Open the official Gwinnett County payment page.
    Start here: Gwinnett County Pay Water Bill.
  2. Use the correct new account number.
    Gwinnett says the new payment website requires a new account number. Check your email, mailed notice, activation code or current bill before trying to register.
  3. Verify account and service details.
    Confirm the service address, balance, due date and payment amount before submitting.
  4. Save your confirmation.
    Keep the receipt, confirmation number or screenshot until the payment is visible on your account.
  5. Call if the account is scheduled for disconnection.
    If you pay on the day of a scheduled disconnection, call 678-376-6800 to confirm payment.
Do not skip the new account number step: If your old account number does not work, check for the new number and activation code before creating a new online profile.

Gwinnett Water Payment Options: Online, Phone, Mail, In Person and Western Union

Gwinnett gives customers several payment choices. Choose based on how quickly your payment must post.

Payment option
Official detail
Best practical use
Online payment
Gwinnett Pay Water Bill page
Best for normal monthly payments and online account management.
Phone payment
678-376-6800
Good for payment by phone, balance questions or urgent confirmation.
Mail payment
Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023
Non-urgent check payments. Allow up to three business days for mailing and processing.
Overnight payment
Lockbox Services 105023, Gwinnett County Water Resources, 3583 Atlanta Avenue, Hapeville, GA 30354-1705
Only for overnight mailed payments, not physical customer service visits.
In-person payment
684 Winder Highway, Lawrenceville
Useful when you need office support, service changes or account clarification.
Western Union Quick Collect
Bring your Gwinnett water bill to a participating Western Union location
Convenience option, but allow up to three days for processing and expect convenience fees.
Posting tip: If the due date or disconnection date is close, use a faster official option and call Customer Care if payment confirmation matters.

Start, Stop or Transfer Gwinnett County Water Service

Gwinnett’s customer care FAQ says customers who need to start, stop or transfer service can call Gwinnett Water Resources Customer Care or visit in person at the Lawrenceville office.

  1. Call Customer Care.
    Call 678-376-6800 for start, stop or transfer service instructions.
  2. Visit in person if your situation is document-heavy.
    The main office is at 684 Winder Highway in Lawrenceville.
  3. Prepare service details.
    Have the service address, move-in or move-out date, account holder details, phone number and email ready.
  4. Confirm account responsibility.
    Renters, owners, property managers and closing situations may require different account handling.
  5. Save confirmation.
    Keep any confirmation number, email, receipt or Customer Care notes until your first or final bill is correct.
Email option: Gwinnett lists DWRCare@GwinnettCounty.com for Customer Care. Use phone for urgent move-in, disconnection or payment timing issues.

Past-Due Gwinnett Water Bill or Scheduled Disconnection

If your account is at risk, speed and confirmation matter more than convenience. Gwinnett specifically says that if you are paying on the day of a scheduled disconnection, call Water Resources to confirm payment.

Scheduled disconnection day: If paying on that day, call 678-376-6800 to confirm your payment.
  1. Check the exact current balance.
    Do not rely only on an older bill if late charges, returned payments or new charges may exist.
  2. Choose a fast payment method.
    Mail and Western Union can take processing time. Use the portal or phone support when time is tight.
  3. Call Customer Care if service is at risk.
    Ask what must be paid to avoid interruption and whether the payment has posted.
  4. Keep proof.
    Save confirmation numbers, receipts and the date/time of any call.
  5. Ask before assuming service will remain active.
    A payment may not stop disconnection if it posts late or goes through a delayed third-party process.

Report Water Leaks, Sewer Backups or Other Gwinnett Water Problems

Gwinnett Water Resources provides problem reporting for water leaks, sewer backups and related issues. For any urgent situation, give exact location details and report quickly.

Problem
Best first action
What to prepare
Water main break or street leak
Report through Gwinnett Water Resources or call Customer Care
Nearest address, cross street, water flow size, road hazard and photos if safe.
Sewer backup
Report quickly and stop using affected drains if sewage is backing up
Address, affected drains, whether sewage is inside, when it started.
Meter leak or box issue
Contact Water Resources with the service address
Meter location, visible leak, account holder name and safety issue.
Low pressure or no water
Check if neighbors are affected, then contact Water Resources
Start time, affected area, whether multiple homes are affected.
Private plumbing leak
Repair the leak and keep proof before asking about adjustment
Repair receipt, plumber invoice, photos and date repaired.
Safety first: Do not step into sewage, flooded roads, unsafe meter boxes or water near electricity to take photos. Report the hazard first.

High Gwinnett County Water Bill Checklist

A high Gwinnett water bill is often connected to private-side usage or leaks. Before calling, check the common causes and gather proof so Customer Care can review the account faster.

Running toilet A toilet flapper leak can waste water quietly day and night.
Irrigation system Check sprinkler heads, stuck valves, overspray, timer changes and broken lines.
Private service line Look for soft ground, wet spots, crawlspace leaks and meter movement when water is off.
Payment posting Make sure the previous payment posted to the correct account before paying twice.
New account number Verify the account number change did not cause login or payment confusion.
Leak adjustment proof Keep repair proof before asking about any courtesy adjustment.

Have this ready before calling 678-376-6800

  • New account number and service address.
  • Current bill and previous bill.
  • Payment confirmation if you recently paid.
  • Date when usage changed or leak was discovered.
  • Plumber invoice, repair receipt, photos or parts receipt if a leak was fixed.
  • Notes about irrigation, guests, tenant change, outdoor watering or pool filling.
  • Any disconnection notice or mailed activation-code letter.

Official Gwinnett County Water Links and Contacts

Use these official resources for bill payment, Customer Care, service changes, problem reporting and Water Resources department information.

Pay Water Bill

Official Gwinnett page for online payment, new account number guidance, mail payments and Western Union instructions.

Open payment page
Customer Care

Official customer care page with billing, mail, overnight and in-person payment information.

Open Customer Care
Water Resources Department

Official hub for pay bill, report a problem, start water service and customer resources.

Open Water Resources
Customer Care FAQs

Official start, stop, transfer service and Customer Care information.

Open FAQs
Report a Problem

Use Gwinnett Water Resources reporting tools for leaks, sewer backups and water problems.

Open report tools
County Homepage

Use the county site for notices, account-number updates and Water Resources alerts.

Open Gwinnett County

Map: Gwinnett Water Resources Main Office

In-person payments are accepted at Gwinnett Water Resources’ main office at 684 Winder Highway in Lawrenceville. Use this location for account support, payment help and service-related questions.

Gwinnett County Water Department FAQs

How do I pay my Gwinnett County water bill online?

Use the official Gwinnett County Pay Water Bill page. Gwinnett says the newer payment website requires a new account number, so check your email or mailed activation-code notice if your old login does not work.

What is the Gwinnett Water Resources Customer Care phone number?

Call 678-376-6800 for Customer Care, billing questions, phone payment, start/stop/transfer service and urgent account help.

Where is the Gwinnett Water Resources office?

Gwinnett Water Resources’ main office is at 684 Winder Highway in Lawrenceville.

Where do I mail a Gwinnett County water bill payment?

Mail payments to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Include your payment coupon and write the account number on the check.

Can I pay a Gwinnett water bill by phone?

Yes. Call 678-376-6800 for phone payment and Customer Care options.

How do I start, stop or transfer Gwinnett water service?

Call Customer Care at 678-376-6800 or visit 684 Winder Highway in Lawrenceville. Have the service address, move date and account holder information ready.

Can I pay through Western Union Quick Collect?

Gwinnett says customers can pay at Western Union Quick Collect locations. Bring your Gwinnett County water bill, allow up to three days for processing and expect convenience fees.

What should I do if I pay on a scheduled disconnection day?

Call Gwinnett Water Resources at 678-376-6800 to confirm payment if you are paying on the day of a scheduled disconnection.

Who do I contact for a Gwinnett water leak or sewer backup?

Use Gwinnett Water Resources report-a-problem resources or call Customer Care for guidance. For urgent leaks or sewer backups, provide the exact address, cross street and visible issue details.

Why is my Gwinnett water bill higher than normal?

Common causes include running toilets, irrigation leaks, private plumbing leaks, higher seasonal use, previous balances, payment posting delays or new-account-number/payment confusion.

Is WaterBillGuide.us the official Gwinnett County website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, start or stop service, restore water, approve adjustments or represent Gwinnett County.

Best Next Step for Gwinnett Water Customers

If your bill is normal, start with the official Gwinnett Pay Water Bill page and use your new account number. If you are moving, call 678-376-6800. If your account is near disconnection, call Customer Care after paying to confirm payment. If you see a leak or sewer backup, report it quickly with the exact location.

Pay Water Bill Call 678-376-6800 Start/Stop Service Report Problem

Editorial Review and Disclaimer

This replacement article was rewritten using official Gwinnett County Department of Water Resources payment, Customer Care, service, mail payment, in-person payment and FAQ resources. It focuses on real customer tasks like paying with the new account number, confirming payment before disconnection, starting/stopping service and handling high bills.

WaterBillGuide.us is not Gwinnett County or Gwinnett County Department of Water Resources. We do not process payments, access accounts, start or stop service, restore water, approve adjustments or dispatch crews. For account-specific help, contact Gwinnett Water Resources directly.

Official resources checked include Gwinnett County Pay Water Bill, Customer Care, Water Resources department hub and Customer Care Frequently Asked Questions pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.