Gwinnett Water Department – Pay Bill, Contact & Services Guide

by
Gwinnett County Water Resources Guide

Pay a Gwinnett Water Bill, Find Your New Account Number, or Report a Water Problem

Gwinnett County water customers now use an updated customer self-service system for bill payment, account management and service requests. That means some customers may need a new account number, activation code, updated login, or help from Customer Care before they can pay or manage service online.

This guide gives you the official payment links, phone numbers, email contacts, start/stop service steps, emergency dispatch number, leak adjustment rules and assistance options in one clean place.

Pay Water Bill Call Customer Care 24-Hour Dispatch Customer Care Page
Customer Care 678-376-6800 Billing, new account number, start/stop/transfer service.
Email Support DWRCare@GwinnettCounty.com Official Customer Care email for bill questions.
24-Hour Dispatch 678-376-7000 Water-related questions, concerns, leaks and emergencies.
In-Person Help 684 Winder Highway Lawrenceville, GA. Customer Care office location.

Choose the Gwinnett Water Action You Need

The right action depends on whether you are paying a normal bill, using the new portal for the first time, moving, reporting a leak, or trying to get help with a high bill.

I need to pay now Use the official Pay Water Bill page, login option or Quick Payment. Payment steps
My account number changed Gwinnett’s new self-service website may require a new account number and activation code. Account help
I am moving Start, stop or transfer water service through the online portal or Customer Care. Service changes
I have a leak or sewer issue Use 24-hour dispatch if the issue cannot wait for normal business hours. Report problem
My bill is high Check leaks, usage history and eligible leak adjustment rules. High bill checklist
I need assistance Review WRAP assistance, rebates, plumbing help and customer advocates. Assistance help

How to Pay Your Gwinnett Water Bill Online

The official payment starting point is Gwinnett County’s Pay Water Bill page. From there, customers can log in to their account or use Quick Payment. Do not use unrelated bill-pay websites when you need official account posting, service requests or billing help.

  1. Open the official Gwinnett Pay Water Bill page.
    Use this official link: Gwinnett County Pay Water Bill.
  2. Choose login or Quick Payment.
    Login is better if you want account history, service requests or ongoing account management. Quick Payment is useful for a simple one-time payment.
  3. Use the correct account number.
    If you received a new account number or activation code after Gwinnett’s customer self-service upgrade, use the new information.
  4. Check service address and balance.
    Confirm that the account, service address, current balance and payment amount match your bill before submitting.
  5. Save payment proof.
    Keep your confirmation number, email receipt, screenshot or bank/card record until the payment appears on the account.
Important 2026 note: Gwinnett posted that due to a system outage, no late fees would be assessed until June 22, 2026. Always check the official payment page for current payment-system notices before making decisions.

New Gwinnett Water Account Number or Activation Code Help

Gwinnett Water Resources launched a new customer self-service website that may require a new account number and activation code. The official FAQ says the new account number may be sent to the email address on your online profile or in a mailed letter.

Best action if you cannot log in: Contact Customer Care at 678-376-6800 or DWRCare@GwinnettCounty.com instead of guessing old account numbers.

Before contacting Customer Care, check this

  • Look for the mailed activation letter from Gwinnett Water Resources.
  • Check the email address connected to your older online water account.
  • Use the newest account number, not an old saved bill-pay record.
  • Keep your service address and customer name ready.
  • If you use bank bill pay, update the account number and payment address if Gwinnett instructs you to do so.

Start, Stop or Transfer Gwinnett Water Service

Gwinnett’s Customer Care page says the online portal can be used to start water service, stop water service and transfer water service. Customers may also contact Customer Care by phone or email.

Service need
Official route
Prepare before you request
Start water service
Use the online portal or Customer Care page
Service address, start date, contact details, account holder information and any required verification.
Stop service
Log in to the online account or contact Customer Care.
Account number, disconnect date, forwarding address and final bill payment plan.
Transfer service
Use the online account to submit a transfer request or contact Customer Care.
Old address, new address, move date and account verification details.
Disconnect scheduling
Gwinnett says disconnect requests are processed Monday through Thursday and can be scheduled up to 14 days in advance.
Choose the calendar date carefully because Gwinnett schedules disconnections by calendar date only.
Move-out tip: Do not wait until the day before a holiday or weekend. Gwinnett says disconnections are not processed on standard holidays or the day before, weekends, or after normal business hours.

Report a Gwinnett Water Leak, Sewer Backup or Water Problem

Gwinnett Water Resources says customers can report water leaks, sewer backups and related problems, and the Water Resources page lists 24-hour dispatch for questions or concerns.

24-hour dispatch: Call 678-376-7000 for urgent water-related questions or concerns. If there is immediate danger, injury, fire, electrical hazard or someone trying to enter your home, call 911 first.
  1. Identify the type of problem.
    Is it a water main break, sewer backup, meter leak, low pressure, discolored water, stormwater issue or private plumbing leak?
  2. Call the right number.
    Use 24-hour dispatch for urgent water concerns and Customer Care for billing or account questions.
  3. Give exact location details.
    Provide address, cross street, landmark, whether water is entering property and whether the issue is on public or private side.
  4. Protect people first.
    Keep children and pets away from sewage, flooded areas, sinkholes, road damage or standing water near electricity.
  5. Document safely.
    Take photos or video only if safe, especially if the issue later affects your bill or repair documentation.

High Gwinnett Water Bill Checklist

Gwinnett’s leak detection page says high water bills are often caused by leaks inside or outside the home, and leaks can waste more than 10,000 gallons in an average home every year. Before calling, do a simple meter and fixture check.

Do the two-hour meter test Turn off water-using appliances, avoid sinks/showers/toilets, record the meter, wait two hours, then check if it changed.
Look for toilet leaks Running toilets are common. Listen for refilling and use dye testing if needed.
Check outside Walk the yard for soggy areas, irrigation leaks, hose bib leaks and underground pipe signs.
Review account changes New portal, new account number, old balance or billing-cycle changes may confuse payment review.
Ask about adjustment Eligible leak adjustments have strict timing and repair requirements.
Use proof Keep repair receipts, photos, dates, payment confirmations and account history.

Have these details ready before calling

  • Account number, new account number or activation code if applicable.
  • Service address and account holder name.
  • Current bill and previous bill.
  • Meter test result and date checked.
  • Leak repair receipt, plumber invoice or dated photos.
  • Payment confirmation if the issue may be payment posting.

Gwinnett Leak Adjustment, Pool Fill and Sod Adjustment Rules

Gwinnett County’s official Customer Care FAQ confirms that adjustments may be available on eligible water and sewer accounts, but the rules are specific. Do not assume every high bill qualifies.

Adjustment type
Official rule summary
What to prepare
Leak adjustment
Offered only once in a 12-month period; repair must be made within three months of increased consumption; request must be made within three months of repair date.
Leak Adjustment Request Form, repair proof, repair date and account details.
Pool fill sewer adjustment
Available for sewer charges only in limited cases such as newly constructed pool, repaired pool refill or refill once every five years; one billing cycle adjusted.
Pool details, fill date, account details and adjustment request form.
Sod watering adjustment
Gwinnett references a Builder Sod Adjustment Request Form for sod-related sewer charge adjustment.
Builder/sod details, dates, account details and required form.
Timing matters: If you repaired a leak, do not wait. Gwinnett’s FAQ says requests must be made within three months of the leak repair date.

Gwinnett Water Bill Assistance, Rebates and WRAP Help

Gwinnett Water Resources offers assistance and rebate information through its Payment Assistance and Rebates page. The Water Resources Assistance Program can help eligible residents with free plumbing services, septic system repair and water-efficient fixtures.

Customer Advocate contact: For WRAP help, Gwinnett lists WRAP@GwinnettCounty.com and 678-602-4559.
Payment assistance Check official Customer Care assistance resources before the account becomes urgent.
Plumbing help WRAP may provide free plumbing services for eligible residents.
Water-efficient fixtures Eligible residents may receive water-efficient fixtures through assistance programs.
Septic help Gwinnett lists septic system repair as part of WRAP support for eligible customers.
Rebate programs Use the official assistance and rebate page to check available programs.
Call early Contact advocates before a high bill or leak creates a larger balance.

Gwinnett Water Scam and Home Visit Warning

Gwinnett’s Water Resources page warns that although the department tests county water quality frequently, the County does not send employees to test tap water inside customers’ homes. This is important for residents who receive suspicious visits or calls.

Safety warning: If anyone claiming to be from Gwinnett County asks to take water samples from inside your home, do not let them in. If you feel unsafe or someone tries to break into your home, call 911.
  • Verify any unexpected visit through Gwinnett Water Resources before allowing access.
  • Do not give payment details to threatening callers.
  • Use the official Pay Water Bill page for payments.
  • Call Customer Care if you receive confusing account or payment messages.
  • Call 911 for immediate safety concerns.

Map to Gwinnett Water Resources Customer Care

Gwinnett Water Resources lists in-person Customer Care support at 684 Winder Highway in Lawrenceville. Use the official Customer Care page to confirm current hours and service availability before visiting.

Gwinnett Water Department FAQs

How do I pay my Gwinnett water bill online?

Open the official Gwinnett County Pay Water Bill page. You can log in to your account or use the Quick Payment option.

What is the Gwinnett Water Resources Customer Care phone number?

Call 678-376-6800 for Customer Care, billing questions, new account number help, start/stop/transfer service and account support.

What is the Gwinnett Water Resources email address?

Use DWRCare@GwinnettCounty.com for official Customer Care email support.

What is the Gwinnett 24-hour water emergency number?

Gwinnett Water Resources lists 24-hour dispatch at 678-376-7000 for water-related questions or concerns.

Where is Gwinnett Water Resources Customer Care located?

Gwinnett Water Resources Customer Care is available in person at 684 Winder Highway, Lawrenceville, GA.

Why do I need a new Gwinnett water account number?

Gwinnett launched a new customer self-service website. The official FAQ says the new account number may be sent by email or mailed letter, and an activation code may be needed to create an online profile.

Can I start, stop or transfer Gwinnett water service online?

Yes. Gwinnett says the online portal can be used to start, stop or transfer water service. You may also contact Customer Care by phone or email.

Does Gwinnett County offer leak adjustments?

Yes. Gwinnett offers adjustments on eligible water and sewer accounts. The official FAQ says leak adjustment requests must follow timing rules, including repair and request deadlines.

How do I check if I have a leak causing a high Gwinnett water bill?

Turn off all water-using appliances and avoid using sinks, showers and toilets. Record the meter, wait two hours, then check the meter again. If the reading changes or the leak indicator moves, you may have a leak.

Does Gwinnett have water bill assistance?

Gwinnett lists the Water Resources Assistance Program. Customer Advocates can help eligible residents and can be contacted at WRAP@GwinnettCounty.com or 678-602-4559.

Does Gwinnett County send employees inside homes to test tap water?

Gwinnett warns that it does not send employees to test tap water inside customers’ homes. If someone claims otherwise and you feel unsafe, call 911.

Is WaterBillGuide.us the official Gwinnett County Water Resources website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access customer accounts, approve adjustments, start service, dispatch crews or represent Gwinnett County.

Best Next Step for Gwinnett Water Customers

If your bill is normal, use the official Pay Water Bill page and save your confirmation. If your login fails, check for the new account number and activation code or call Customer Care. If you have a water leak, sewer backup, or urgent water concern, use 24-hour dispatch instead of waiting for billing support.

Pay / Quick Payment Call Customer Care 24-Hour Dispatch Assistance / Rebates

Editorial Review and Independent Guide Disclaimer

This replacement article was written around official Gwinnett County Water Resources pages, including Pay Water Bill, Customer Care, Customer Care FAQs, Leak Detection, Water Resources, and Payment Assistance and Rebates.

WaterBillGuide.us is not Gwinnett County. We do not process water payments, access customer accounts, approve adjustments, start or stop service, dispatch emergency crews or make billing decisions. For account-specific help, use the official Gwinnett County contacts listed above.

Official resources checked include Gwinnett Pay Water Bill, Water Resources, Customer Care, Customer Care FAQs, Leak Detection, Payment Assistance and Rebates, and the official live Gwinnett page already published on WaterBillGuide.us.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.