Jefferson Parish Water Department – Pay Bill, Contact & Services Guide

by
Jefferson Parish Utility Services Guide

Pay a Jefferson Parish Water Bill, Apply for Service, or Report a Leak Using the Right Official Contact

Jefferson Parish utility customers should use the official Paystar payment route, Utility Services customer service line, and the correct East Bank or West Bank emergency number. This guide fixes the confusing phone-number issue and gives you the official payment, drop box, mail, new service, leak, and high bill steps in one place.

Use it when you need to pay a bill, find your account number, request new service, report a water problem, use a drop box, or avoid sending payment to the wrong place.

Pay Utility Bill Call Customer Service Emergency Lines Apply for Service
Customer Service 504-736-6060 Billing, new service, account issues, leaks during business hours.
East Bank Emergency 504-838-4363 After-hours water problem or leak reporting.
West Bank Emergency 504-349-5081 After-hours water problem or leak reporting.
Water Department 1221 Elmwood Park Blvd Suite 909, Jefferson, LA 70123.

Choose the Right Jefferson Parish Utility Task

A Jefferson Parish water search may mean bill payment, new service, a leak, a high bill, a drop-box location, or website account help. Start with the exact task below.

I need to pay online Use the official Pay Utility Services Bill page and Paystar portal. Payment steps
I need my account number Your account number is on the top of the utility bill. Call if you cannot find it. Account help
I need new service Use the official Apply for New Service page or call Utility Services. Apply steps
I have a leak after hours Use East Bank or West Bank emergency line, not regular billing. Emergency numbers
I want a drop box Use East Bank or West Bank drop boxes. No cash. Drop-box rules
My bill is high Use bill calculator, meter photo, leak checks, and usage review. High bill checklist

How to Pay Your Jefferson Parish Utility Bill Online

Jefferson Parish lists Paystar as the official payment vendor. The safest way to pay is to begin from the official parish payment page, then proceed to the Paystar portal.

  1. Open the official payment page.
    Start here: Jefferson Parish Pay Utility Services Bill.
  2. Use the Paystar portal.
    The parish payment center identifies Paystar as the official payment vendor. You can also use Pay Jefferson Parish Online.
  3. Enter the correct account number.
    Use the account number printed at the top of your utility bill. If you do not have a past bill, call 504-736-6060.
  4. Review the service address and balance.
    Confirm you are paying the correct Jefferson Parish utility account before submitting.
  5. Save confirmation.
    Keep the receipt, payment confirmation, email, or screenshot until your account reflects the payment.
Payment safety tip: Search results can show unaffiliated bill-pay sites. Start from jeffparish.gov or payjeffparish.net when paying a Jefferson Parish utility bill.

Jefferson Parish Account Number, Customer Portal, and Website Help

Jefferson Parish’s payer guide says your account number is listed on the top of your utility bill. The official staff directory also says Utility Customer Service can help with website issues such as registering and attaching documents.

Best action if you cannot find the account number: Call Utility Customer Service at 504-736-6060.

Before you call, collect this

  • Service address.
  • Name on the account, if known.
  • Previous bill, payment receipt, or mailed notice.
  • Email address used for the online account.
  • Screenshot of any portal error message.

Jefferson Parish Utility Payment Options

Jefferson Parish offers online payment, drop boxes, mail, and third-party retail payment codes. Choose the method based on timing and proof needs.

Payment method
Official detail
Best practical use
Online payment
Paystar / Pay Jefferson Parish Online
Fastest route when you need confirmation and account lookup.
MoneyGram
Use code 19171.
Retail-style payment when you follow the official code exactly.
CheckFreePay
Use code 70181-0007.
Retail-style payment when the account details and code are correct.
Mail payment
Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007.
Non-urgent payments where mailing time will not create a late problem.
Drop box
East Bank and West Bank locations. Checks or money orders only; no cash.
After-hours non-cash payment when posting timing is not urgent.
Customer service help
504-736-6060
Account confusion, payment posting questions, new service, leaks during hours.

Jefferson Parish Utility Drop-Box Locations

Jefferson Parish lists two drop-box locations: one on the West Bank and one on the East Bank. The official page says both locations do not accept cash. Use money orders or checks only.

Drop-box side
Address
Important rule
West Bank
4500 Westbank Expressway, Marrero, LA 70072
Money order or check only. Do not place cash in the box.
East Bank
1221 Elmwood Park Boulevard, Jefferson, LA 70123
Money order or check only. Include your account details.
Drop-box tip: If your account is at risk or the due date is very close, call customer service before relying on a drop box. Online payment gives better immediate proof.

Apply for New Water Service in Jefferson Parish

Jefferson Parish provides an official Apply for New Service page for utility customers. You can also contact Utility Customer Service by phone or email if you need help with account setup.

  1. Open the official application page.
    Use Apply for New Service.
  2. Prepare the service address.
    Have the full Jefferson Parish service address ready before contacting the parish.
  3. Gather identity and account details.
    Prepare your name, contact number, email, move-in date, and any documents requested by the parish.
  4. Use customer service if needed.
    Call 504-736-6060 or email Utility Customer Service through the official page.
  5. Save setup confirmation.
    Keep a copy of forms, confirmation emails, and account details for your records.

Report a Jefferson Parish Water Leak or After-Hours Emergency

Jefferson Parish separates regular customer service from after-hours emergency reporting. The after-hours emergency line is only for water problems or leaks, such as no running water or a broken water line.

After-hours emergency: East Bank call 504-838-4363. West Bank call 504-349-5081.
  1. Identify whether it is East Bank or West Bank.
    Use the emergency number for the correct side of the parish.
  2. Call customer service during business hours.
    For leaks during hours, call 504-736-6060.
  3. Give a clear location.
    Provide address, cross street, subdivision, nearest landmark, and what you see.
  4. Keep people away from unsafe water.
    Do not stand near sinkholes, road damage, sewage, or electrical hazards.
  5. Take photos only if safe.
    Photos can help your records, but safety comes first.

High Jefferson Parish Water Bill Checklist

A high Jefferson Parish utility bill can come from a real usage increase, a toilet leak, irrigation, a hidden service line leak, an abnormal meter read, a billing period issue, or a payment posting problem. Check these items before calling.

Use the bill calculator The official utility services page includes a Bill Calculator tool. Utility Services
Check abnormal meter photos The utility services page links to Abnormal Meter Read Photos. Meter resources
Look for silent leaks Running toilets, slab leaks, irrigation leaks, and dripping fixtures can raise usage quickly.
Check outdoor usage Sprinklers, pool filling, pressure washing, and hose leaks can change a bill.
Compare previous bills Look for one-time spikes versus a repeated trend.
Call with proof Have your account number, service address, photos, and repair receipts ready.

Have these details ready

  • Account number and service address.
  • Current bill and previous bill.
  • Payment confirmation if you recently paid.
  • Dates when usage changed.
  • Photos of abnormal meter readings or visible leaks.
  • Plumber invoice, repair receipt, or parts receipt if a leak was repaired.

Official Jefferson Parish Utility Links and Contacts

Use these official Jefferson Parish resources for payment, customer service, new service, appointment scheduling, leak reporting and account help.

Pay Utility Services Bill

Official payment page with Paystar, MoneyGram, CheckFreePay, drop-box and mail information.

Open payment page
Pay Jefferson Parish Online

Official Paystar payment center for Jefferson Parish utility and other parish payments.

Open Paystar portal
Water Department

Official water department page with address, phone number and water service overview.

Open Water page
Utility Services

New service, bill calculator, abnormal meter read photos, report a problem, FAQs and utility tools.

Open Utility Services
Apply for New Service

Official page for new utility service applications and service setup guidance.

Apply for service
Report a Problem

Official page with after-hours East Bank and West Bank emergency line details.

Report problem

Map: East Bank Water / Utility Location

The Water Department physical address is listed at 1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123. This address is also listed as the East Bank utility drop-box location.

Map: West Bank Drop Box

Jefferson Parish lists the West Bank drop-box location at 4500 Westbank Expressway, Marrero, LA 70072. Drop boxes do not accept cash.

Jefferson Parish Water Department FAQs

How do I pay my Jefferson Parish water bill online?

Start from the official Jefferson Parish Pay Utility Services Bill page and use the Paystar portal. Paystar is listed as the official payment vendor for Jefferson Parish.

What is the correct Jefferson Parish Utility Services phone number?

Call 504-736-6060 for Utility Customer Service during business hours.

What are Jefferson Parish Utility Services hours?

Official utility pages list hours as Monday through Friday, 8:30 a.m. to 4 p.m.

How do I report an after-hours water leak in Jefferson Parish?

For after-hours water problems or leaks, call 504-838-4363 for East Bank or 504-349-5081 for West Bank.

Where is the Jefferson Parish Water Department located?

Jefferson Parish lists the Water Department physical address as 1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123.

Where do I mail a Jefferson Parish utility payment?

Mail payments to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007.

Can I put cash in a Jefferson Parish utility drop box?

No. Jefferson Parish says both drop-box locations do not take cash. Use money order or check only.

Where are the Jefferson Parish utility drop boxes?

West Bank: 4500 Westbank Expressway, Marrero, LA 70072. East Bank: 1221 Elmwood Park Boulevard, Jefferson, LA 70123.

How do I apply for new utility service in Jefferson Parish?

Use the official Apply for New Service page or call Utility Customer Service at 504-736-6060.

What should I do if my Jefferson Parish water bill is unusually high?

Check for leaks, compare past bills, review abnormal meter information, use the bill calculator, and call Utility Customer Service with your account number, service address and repair proof if needed.

Is WaterBillGuide.us the official Jefferson Parish utility website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, dispatch crews, start or stop service, or represent Jefferson Parish.

Best Next Step for Jefferson Parish Utility Customers

If your bill is normal, pay through the official parish payment page or Paystar and save the confirmation. If you need new service, account help, a leak report, or an after-hours emergency response, use the specific customer service or East/West Bank emergency number listed above.

Pay Utility Bill Call 504-736-6060 New Service Report Problem

Editorial Review and Independent Guide Disclaimer

This replacement article was rebuilt using official Jefferson Parish Utility Services, Water Department, payment, new service, report-a-problem and staff directory resources. It corrects the customer service number and separates regular billing help from after-hours emergency reporting.

WaterBillGuide.us is not Jefferson Parish and does not process utility payments, access customer accounts, start or stop service, dispatch crews, approve adjustments or make billing decisions. For account-specific help, contact Jefferson Parish Utility Services directly.

Official resources checked include Jefferson Parish Pay Utility Services Bill, Paystar payment center, Water Department, Utility Services, Apply for New Service, Report a Problem, Staff Directory and FAQ resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.