La Water and Power Department – Pay Bill, Contact & Services Guide

Choose the LADWP Action That Matches Your Situation

A normal bill payment, a past-due balance, an outage, and a high summer electric bill need different steps. Start with the route that matches your exact problem.

How to Pay Your LADWP Bill Online

The safest way to pay online is through LADWP.com. Use the official Bill & Payment page or My Account area so you can review your account, payment method, due date, and balance before submitting.

1. Open the official LADWP bill payment page.
   Start here: LADWP Bill & Payment.
2. Use My Account if you want full account access.
   My Account is best when you want to view your bill, manage account settings, check service details, or make repeat payments.
3. Review your service address and balance.
   LADWP serves both water and power customers, so check that the service address, bill cycle, charges, and due date match your current bill.
4. Choose the payment method carefully.
   LADWP may offer bank, card, or other payment options depending on your account and payment channel. Read any fee or processing message before submitting.
5. Save proof of payment.
   Keep the confirmation number, receipt email, or screenshot until the payment appears on your account.

LADWP Payment Options: Which One Should You Use?

LADWP customers often search for “pay my LADWP bill,” but the best option depends on whether your bill is normal, past due, connected to a disconnect notice, or part of a payment arrangement.

Past-Due LADWP Bill, Payment Extension, Level Pay and Late-Fee Help

If your balance is past due, the worst step is waiting silently. LADWP encourages customers to contact them to discuss payment options, assistance, and payment agreement programs.

1. Check your current balance and due date.
   Look at the latest bill, not an older statement or email reminder.
2. Ask whether a payment extension fits your situation.
   LADWP says customers can request a short additional amount of time through their account, by phone, or at a Customer Service Center.
3. Ask about payment agreement programs.
   Payment agreements may help if you cannot pay the full balance immediately.
4. Ask about Level Pay.
   Level Pay can spread seasonal electric costs across several months, which may help with high summer air-conditioning bills.
5. Write down the terms.
   Keep notes about due dates, required payments, staff instructions, and what happens if a payment is missed.

How to Report an LADWP Power Outage, Water Outage or Service Problem

Outages and water problems should not be handled like normal billing questions. LADWP’s Report a Problem page says outages can be reported online, and customers can call 1-800-DIAL-DWP for water and/or power outages.

LADWP Bill Assistance, Discounts and Help Programs

LADWP has several assistance and discount resources. The right program depends on income, age, disability status, medical equipment needs, past-due balance, and whether you need short-term or ongoing support.

Start, Stop or Transfer LADWP Service

If you are moving in Los Angeles, selling a home, renting a new apartment, or ending service, handle LADWP service changes early. Account setup, deposit rules, identification, and access details can vary by property.

1. Use the official LADWP start/stop service area.
   Start from LADWP.com and choose Start or Stop Service.
2. Prepare the service address.
   Use the full Los Angeles address, unit number, move-in or move-out date, and your contact details.
3. Clarify whether you need water, power, or both.
   LADWP may provide both services to many customers, but your property situation matters.
4. Ask about deposit or account requirements.
   New accounts can require verification or additional steps depending on account history and service type.
5. Keep final bill proof.
   If stopping service, save the final bill, final payment confirmation, and forwarding address details.

High LADWP Bill Checklist: Separate Water, Power, Rates and Past-Due Charges

A high LADWP bill may come from electricity use, water use, seasonal heating or cooling, a leak, a billing-cycle change, past-due balance, or a rate tier. Before calling, separate the water and power parts of the bill.

Have this ready before calling LADWP

• Current bill and previous bill.
• Account number and service address.
• Payment confirmation if you recently paid.
• Notes about AC use, EV charging, guests, new appliances, pool pump, or irrigation changes.
• Photos, plumber invoice, or repair receipt if you found a leak.
• Any disconnect notice, payment agreement, late fee, or assistance program notice.

Official LADWP Links and Customer Resources

Use these official LADWP pages for payment, assistance, outages, customer service, and account management.

LADWP Bill Pay and Customer Service FAQs

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten because the old page contained New York City DEP links and incorrect address details. This version focuses on LADWP, the Los Angeles Department of Water and Power, using official LADWP bill payment, customer service, outage, and assistance resources.

WaterBillGuide.us is not LADWP. We do not process payments, access accounts, report outages for you, restore power or water service, approve payment extensions, or decide assistance eligibility. For account-specific help, use LADWP’s official website and phone numbers.

Official resources checked include LADWP Bill & Payment, LADWP Home, Report a Problem, Residential Bill Payment Options, Billing/Account Issues FAQs, Assistance Programs, EZ-SAVE, Lifeline, LIHEAP, LADWP Cares and Customer Service Centers.