Ladwp Los Angeles Department of Water and Power – Pay Bill, Contact & Services Guide

by
Los Angeles LADWP Utility Guide

Pay an LADWP Bill, Start or Stop Service, Report an Outage, or Get Help Before the Account Becomes Urgent

LADWP is different from a small city water office because most Los Angeles customers receive combined water and electric service from the Los Angeles Department of Water and Power. That means your bill, outage reporting, payment help and service requests may involve both water and power.

This guide gives you the correct official starting points for payment, My Account login, start/stop service, water outage reporting, water waste reporting, leak help, bill assistance and customer service.

Pay LADWP Bill Call 1-800-DIAL-DWP Report Outage Bill Assistance
Best first step: If your bill is normal, use LADWP My Account or the official Bill & Payment page. If the bill is past due, unusually high, or tied to service status, call customer service before relying only on a screenshot.
Emergency and outage rule: LADWP says outage assistance is available 24/7 at 1-800-DIAL-DWP. Do not use email for an active emergency water leak.

LADWP Customer Service Quick Facts

Residential Customer Service 1-800-342-5397 Also shown as 1-800-DIAL-DWP.
Commercial Customers 1-800-499-8840 Commercial Resource Center.
TDD Support 1-800-432-7397 Also shown as 1-800-HEAR-DWP.
Outages 24/7 support Call 1-800-DIAL-DWP for water or power outage help.

Choose the LADWP Task You Need

LADWP users search for different things: paying a bill, starting service, reporting an outage, asking for help, checking a high bill, or reporting water waste. Use the route that matches your problem.

I need to pay Use the official Bill & Payment page or My Account to pay and manage your bill. Payment steps
I am moving Use Start or Add Service / Stop Service before your move date. Start/stop service
I have an outage Report water or power outages by phone or official outage tools. Outage help
I need help paying Review LADWP assistance programs and 211 LA resources. Assistance options
I have a leak/high bill Use leak detection steps, bill review and official leak adjustment resources. High bill checklist
I saw water waste Report exact address, date, time and description to LADWP or MYLA311. Water waste

How to Pay Your LADWP Bill Online

The safest place to begin is the official LADWP Bill & Payment page or My Account. Avoid unrelated payment pages, ads or third-party bill-pay services when your account is past due or service status matters.

  1. Open the official LADWP bill payment page.
    Start here: LADWP Bill & Payment.
  2. Sign in to My Account if needed.
    Use LADWP.com and choose My Account or Pay My Bill from the official site navigation.
  3. Review the account before paying.
    Confirm the service address, account details, due date, water charges, electric charges and any past-due balance.
  4. Choose the official payment option that fits your account.
    Review the payment screen carefully before submitting. Do not assume third-party payment timing or fees.
  5. Save confirmation.
    Keep the receipt, confirmation number or screenshot until the payment appears correctly on your LADWP account.
Publishing accuracy note: Do not publish exact payment posting times, late fees or payment method fees unless you verify them from the current LADWP payment screen or official tariff/rules page.

LADWP Contact Options by Situation

Use the correct contact path. A billing question, outage, commercial account, TDD need and active water leak should not be handled the same way.

Need
Official contact/action
Best practical use
Residential billing or service
1-800-DIAL-DWP
Bill questions, payment issues, start/stop service help, account support.
Commercial account
1-800-499-8840
Business/commercial customer service and account questions.
TDD / hearing or speech impaired
1-800-432-7397
TDD access and hearing/speech impaired customer support.
Water or power outage
1-800-DIAL-DWP, available 24/7
Outage reporting and emergency/outage assistance.
Water waste
LADWP report form, 1-800-DIAL-DWP or MYLA311
Report water running into streets/drains or other water waste incidents.

Start, Add or Stop LADWP Service

If you are moving in, moving out, adding service or closing service at a Los Angeles address, use the official LADWP start/stop service resources. Handle this before your move date so water and power billing does not continue under the wrong account.

Move task
Official resource
Prepare before you start
Start or add service
LADWP Start or Add Service
Service address, start date, contact information, identity/account details and landlord/property details if needed.
Stop service
LADWP Stop Service
Account number, stop date, forwarding address, final bill plan and contact information.
Commercial service
1-800-499-8840
Business name, service address, authorized representative information and account details.
Move timing tip: Do not wait until moving day. If your rental, ownership or service address details need review, starting early gives you time to fix problems.

Report an LADWP Water or Power Outage

LADWP states that representatives are available 24/7 for outage assistance at 1-800-DIAL-DWP. You can also use official outage tools from LADWP.com.

Outage phone: Call 1-800-DIAL-DWP / 1-800-342-5397. TDD support is available at 1-800-432-7397.
  1. Decide whether it is water, power or both.
    Tell LADWP whether the issue affects water, power, or both services.
  2. Use official outage reporting.
    Use LADWP Report a Problem or call 1-800-DIAL-DWP.
  3. Check the water outage map if relevant.
    Use the official LADWP Water Outage Map for water outage reporting and information.
  4. Give exact location details.
    Provide service address, cross street, visible damage, outage time and whether neighbors are affected.
  5. Stay safe.
    Avoid downed wires, flooded areas, unsafe water, electrical hazards and damaged infrastructure.

High LADWP Bill or Possible Water Leak Checklist

A high LADWP bill can involve water use, electric use, seasonal changes, irrigation, previous balances, meter readings, a hidden leak or billing history. Do not assume the water portion is the only cause until you compare bill sections.

Separate water and power Check which part of the bill increased before assuming a water leak.
Check for toilet leaks A running toilet can waste water quietly and increase the water portion of the bill.
Use LADWP leak guidance Review official leak detection steps before calling or disputing a bill. Leak detection
Check outdoor watering Irrigation, pools, hoses, sprinklers and pressure washing can raise usage quickly.
Review payment history Make sure a recent payment posted correctly before paying twice.
Underground leak adjustment Use the official adjustment resource if your situation involves underground leak repair. Adjustment info

Have this ready before contacting LADWP

  • Account number and service address.
  • Current bill and previous bill.
  • Water and power usage comparison.
  • Payment confirmation if you recently paid.
  • Photos, plumber invoice, leak repair proof or meter notes.
  • Notes about irrigation, guests, heat waves, appliance changes, EV charging, pool filling or outdoor water use.
Emergency leak note: LADWP says if you have an active water leak and need assistance turning water off for emergency repairs, report it by phone or in person. If it is an emergency, do not notify LADWP by email.

LADWP Bill Assistance and Customer Support Programs

LADWP has official assistance program resources for residential customers and also points customers to 211 LA for help finding community assistance. Act before the account becomes urgent.

  1. Open official LADWP assistance resources.
    Start here: LADWP Assistance Programs.
  2. Check state utility bill assistance.
    LADWP lists California state utility bill assistance resources for qualifying residential customers with unpaid utility bills.
  3. Use 211 LA if you need local help.
    LADWP points customers to 211 LA. Dial 2-1-1 or 1-800-339-6993.
  4. Call LADWP before the account is urgent.
    Use 1-800-DIAL-DWP to ask about account-specific options.
  5. Keep documents ready.
    Have ID, account number, income/assistance documents, lease or ownership information, and recent bill details.
Helpful timing: Assistance programs can require eligibility review. Do not wait until the final payment deadline or service status warning.

Report Water Waste in Los Angeles

LADWP says its Water Conservation Response Unit investigates water waste reports. You can report water waste online, by calling 1-800-DIAL-DWP, or through MYLA311.

Report type
Official option
Details to provide
Water waste online
LADWP Report Water Waste
Exact address, date, time and brief description.
Phone report
1-800-DIAL-DWP
Location, visible issue, time and repeat pattern if known.
City services
MYLA311
Address, photos if safe, date/time and short description.
Do not confuse water waste with an emergency: A broken main, major street flooding, active water outage or urgent repair need should be reported through LADWP outage/emergency support.

Customer Service Hours and Accessibility Notes

LADWP’s residential customer service hours are broader than many utilities, but they are not the same as emergency/outage availability. Outage and emergency calls are available 24/7.

Customer type
Official contact
Listed hours / note
Residential
1-800-DIAL-DWP
Monday-Friday 7 AM to 7 PM; Saturday 7 AM to 2 PM; closed Sunday and holidays; outage/emergency calls 24/7.
Commercial
1-800-499-8840
Monday-Friday 7 AM to 6 PM, closed holidays.
TDD
1-800-HEAR-DWP / 1-800-432-7397
Use for hearing/speech impaired customer support. Outage/emergency calls are available 24/7.

Official LADWP Links and Contacts

Use these official LADWP resources for bill payment, account login, start/stop service, outages, assistance, water waste and leak-related help.

LADWP Homepage

Official access point for My Account, Pay My Bill, Start or Stop Service, Outages and Support.

Open LADWP
Bill & Payment

Official LADWP bill payment and customer billing resource.

Open bill payment
Report a Problem

Official page for water and power outages and customer issue reporting.

Report problem
Water Outage Map

Official water outage reporting and map page.

Open water outage map
Stop Service

Official stop service page with customer service contact details.

Open stop service
Assistance Programs

Official LADWP assistance program page and 211 LA referral information.

Open assistance
Water Leak Detection

Official LADWP guidance for detecting a water leak and reporting water waste.

Open leak guide
Underground Leak Adjustment

Official resource for water billing adjustment connected with underground leak repair.

Open adjustment info

Map: LADWP Downtown Los Angeles Headquarters

LADWP headquarters is commonly associated with 111 N. Hope Street, Los Angeles, CA 90012. For account-specific visits or customer service center availability, confirm the correct customer service location before traveling.

LADWP Los Angeles Department of Water and Power FAQs

How do I pay my LADWP bill online?

Use the official LADWP Bill & Payment page or My Account area on LADWP.com. Review the account, service address, due date and charges before submitting payment.

What is the LADWP customer service phone number?

Residential customers can call 1-800-DIAL-DWP, which is 1-800-342-5397.

What is the LADWP commercial customer number?

Commercial customers can call the Commercial Resource Center at 1-800-499-8840.

How do I report an LADWP water or power outage?

Call 1-800-DIAL-DWP / 1-800-342-5397. LADWP says outage assistance is available 24/7.

What is LADWP TDD support?

LADWP lists hearing/speech impaired TDD support at 1-800-HEAR-DWP, which is 1-800-432-7397.

How do I start or stop LADWP service?

Use the official LADWP Start or Add Service and Stop Service pages, or call 1-800-DIAL-DWP for residential customer service.

What should I do if I have an active water leak?

If you have an active water leak and need assistance turning water off for emergency repairs, LADWP says to report the leak by phone or in person. If it is an emergency, do not notify LADWP by email.

Can LADWP customers get bill assistance?

LADWP has assistance program resources and points customers to 211 LA. Dial 2-1-1 or 1-800-339-6993 to find local help.

How do I report water waste in Los Angeles?

Use the official LADWP Report Water Waste page, call 1-800-DIAL-DWP, or use MYLA311. Be ready with the exact address, date, time and short description.

Why is my LADWP bill higher than normal?

Compare water and power charges separately, check usage history, look for running toilets, irrigation leaks, high electricity use, previous balances, payment posting issues and seasonal changes before calling.

Is WaterBillGuide.us the official LADWP website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, start or stop service, approve assistance, restore service or represent LADWP.

Best Next Step for LADWP Customers

If your bill is normal, use the official LADWP Bill & Payment page or My Account. If you have an outage, water leak, high bill, service move or payment hardship, use the correct LADWP contact path instead of relying on generic third-party advice.

Pay Bill Call LADWP Report Problem Assistance Programs

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten specifically for LADWP customers using official LADWP bill payment, customer service, report-a-problem, water outage, stop service, assistance, water waste, leak detection and underground leak adjustment resources. It removes risky unverified claims from the older article and focuses on practical, official action steps.

WaterBillGuide.us is not the Los Angeles Department of Water and Power. We do not process payments, access accounts, start or stop service, approve assistance, dispatch crews, restore service or make billing decisions. For account-specific help, use the official LADWP resources listed above.

Official resources checked include LADWP Bill & Payment, LADWP homepage, Report a Problem, Water Outage Map, Stop Service, Customer Service contact details, Assistance Programs, Report Water Waste, How to Detect a Water Leak and Water Billing Adjustment for Underground Leak Repair pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.