Maui County Water Department – Pay Bill, Contact & Services Guide

by
Maui County Department of Water Supply Guide

Pay a Maui Water Bill, Check Your Account, or Report a Water Service Problem

Maui County water customers need County of Maui Department of Water Supply resources, not New York City water links. This guide helps you pay a water or sewer bill, use phone payment, sign up for Automatic Bill Payment, view account usage, contact Customer Service, and know when to use the 24/7 water service helpline.

Start with the correct action below. If your issue is a broken main, leak, water quality concern, low pressure, locked meter, delinquent bill, or high bill, the right phone number matters more than simply finding a payment button.

Pay Water Bill Pay by Phone 24/7 Water Helpline View Account Usage
Correction note: The earlier article used NYC Department of Environmental Protection information. Maui County water service is handled by the County of Maui Department of Water Supply, with customer service, billing, account usage, payment, ABP, and water service resources listed on official Maui County pages.

Fast Maui DWS Contact and Payment Details

Customer Service 808-270-7730 Start/stop service, bills, high bills, meters, address changes, delinquent accounts.
Phone Payment 833-312-0151 Have your 10-digit water account number ready.
24/7 Help Line 808-270-7633 Broken mains, leaks, low pressure, water quality concerns.
Fiscal Office 1888 Wili Pa Loop Wailuku, HI 96793. In-person payments are listed 8 AM–4 PM on weekdays, except holidays.

Pick the Maui Water Issue You Need to Solve

Maui water customers often search for different things using the same keyword. Some users only want to pay online, while others need a meter question, high bill review, account update, leak report, or service transfer. Use the matching path below.

I need to pay my bill Use the official Point & Pay water bill search or phone payment line. Payment steps
I want automatic payment ABP deducts the amount due 20 days after your bill is generated. ABP setup
I have a high bill Check meter usage, leaks, irrigation, and service history before calling. High bill checklist
I need account usage Use the online account and usage portal linked by DWS. Account portal
I have a leak or low pressure Use the 24/7 Water Service Help Line for service-impacting issues. Report issue
I am moving or changing details Customer Service handles start/stop service, transfers, address changes, and meters. Service changes

How to Pay Your Maui County Water Bill Online

The County of Maui uses an online payment system for water and sewer bills. You can make a one-time payment without registering by searching for water and/or sewer bills. Have your 10-digit water account number ready before starting.

  1. Open the official water payment search.
    Use the official hosted payment page here: County of Maui water/sewer bill payment search.
  2. Enter your account information carefully.
    DWS payment guidance says you should have your 10-digit water account number available when making a payment.
  3. Choose your payment method.
    Electronic payment options include credit card, debit card, electronic check, Apple Pay, and Google Pay. Review the displayed fee before confirming.
  4. Confirm the account and amount.
    Make sure the bill is yours, the amount is correct, and you are not accidentally paying property tax or another County bill.
  5. Save your receipt.
    Keep the confirmation number, screenshot, or email receipt until the payment is visible in your account history.
Fee reminder: Maui DWS says convenience fees are charged by the payment service provider and are disclosed during payment confirmation. DWS does not receive or refund those provider fees.

Maui Water Bill Payment Options Compared

Maui County gives customers several ways to pay. The best option depends on whether your bill is routine, urgent, delinquent, or connected to a locked meter or service issue.

Payment need
Official option
Practical note
Pay online
Point & Pay water/sewer search
Good for normal payments when you have the 10-digit account number.
Pay by phone
833-312-0151
Useful if you prefer phone payment or cannot complete online payment.
Pay in person
Fiscal Office at 1888 Wili Pa Loop, Wailuku
In-person payments are listed 8 AM to 4 PM Monday through Friday except holidays.
Use a drop box
Wili Pa Loop, 200 South High Street, or 110 Alaihi Street
Best for non-urgent check payments. Do not use if service is at immediate risk unless DWS confirms timing.
Automatic payment
Automatic Bill Payment Authorization Form
Free service, but you must submit the form with the required bank document.
Locked meter or delinquent account
Call Customer Service at 808-270-7730
Call before relying only on online payment, because account status may need confirmation.

Automatic Bill Payment for Maui Water and Sewer Bills

Automatic Bill Payment, or ABP, is the best option if you are a long-term Maui DWS customer and want to avoid missed due dates. Instead of logging in every billing cycle, the bill amount is automatically deducted from your financial account.

  1. Open the official ABP instructions.
    Start from the Maui DWS Automatic Bill Payment page.
  2. Complete the authorization form.
    Use your correct water account details and financial institution information.
  3. Attach the required bank document.
    The official instructions say to include a voided check showing the complete financial account number and financial institution name.
  4. Mail it to DWS Customer Service.
    The listed mailing address is Department of Water Supply, Customer Service Division, 200 South High St., Wailuku, HI 96793-2155.
  5. Watch the first draft carefully.
    Payments are deducted 20 days after the bill is generated, giving you time to review and ask questions.
Useful detail: ABP can be stopped by calling DWS at least 10 business days before the scheduled payment. If your bank account changes, update DWS before the next draft.

View Maui Water Account and Usage Online

If your bill looks high or you need proof of billing activity, do not depend only on memory. The Department of Water Supply links to an online billing site where customers can access account and usage information.

Account login Use this when you need to view water billing or account information. Open account portal
Usage review Compare current usage with previous bills before calling about a high bill. Check usage
Payment proof Keep receipts until the payment appears correctly in the account record. Payment help
Practical tip: If you call about a high bill, have both your bill and online usage information ready. It helps Customer Service understand whether the issue is usage, meter reading, payment posting, or account status.

Broken Main, Leak, Low Pressure, or Water Quality Concern

A water service problem is different from a billing question. Maui DWS lists a 24/7 Water Service Help Line for broken mains, leaks, water quality concerns, and low water pressure affecting water service.

Call for service-impacting issues: Use the 24/7 Water Service Help Line at 808-270-7633.
  1. Decide whether it is urgent.
    Broken mains, major leaks, sudden low pressure, no water, or water quality concerns should not wait for normal billing follow-up.
  2. Call the helpline.
    Explain the location, what you see, when it started, and whether nearby homes or businesses are also affected.
  3. Take photos if safe.
    For visible leaks, road water, meter box issues, or property damage, photos can help you explain the situation.
  4. Do not open a meter box if unsafe.
    If the issue is near the meter, low pressure, or suspected service line problem, ask DWS what to do next.
  5. Handle billing questions later.
    First report the service issue, then follow up with Customer Service if the problem affects your bill.

High Maui Water Bill Checklist Before You Call

Maui water bills can rise because of leaks, irrigation, household changes, delayed repairs, meter readings, service status, or water use during dry periods. Before calling, collect details that help DWS understand whether the issue is a leak, billing, payment, meter, or usage pattern.

Check your meter area Look for damp soil, unusual meter activity, or water near the meter box.
Test toilets first A silent toilet leak can waste a surprising amount of water.
Review irrigation Sprinklers, drip lines, timers, and outdoor hose leaks can raise usage quickly.
Check account usage Use the online account portal to compare recent usage.
Look at recent changes Guests, rentals, landscaping, repairs, or construction can change usage.
Call with proof Have repair receipts, photos, account number, and bill history ready.

Have this information ready

  • 10-digit water account number.
  • Current bill and previous bill.
  • Service address and contact phone number.
  • Date you noticed the high bill or water problem.
  • Any leak repair receipt, plumber invoice, photos, or notes.
  • Whether irrigation, outdoor water use, guests, or construction changed recently.

Start, Stop, Transfer, Address Change, Meter Question, or Delinquent Account

The Maui DWS directory says Customer Service handles starting or terminating service, general inquiries, water meter questions, high bills, address changes, bill payments, and delinquent accounts. For these issues, calling the correct office is better than only using the payment portal.

Need
Best first action
Prepare before calling
Start water service
Call Customer Service at 808-270-7730
Service address, name, phone, mailing address, and requested start date.
Terminate or transfer service
Call Customer Service before your move date
Account number, final service date, forwarding address, and final payment plan.
Address or account change
Use the official forms page or contact Customer Service
Account holder details, service address, mailing address, and proof if requested.
Meter question
Call Customer Service or check forms/resources
Meter location, account number, recent usage, and photos if relevant.
Delinquent account or locked meter
Call DWS instead of only paying online
Current balance, payment proof, account number, and notice details.

Drop Box Locations for Maui Water Bill Payments

DWS lists secure 24/7 drop boxes for water bill payments. These can be useful if you prefer check payment, but they are not the best choice when a payment deadline is immediate or your account is delinquent.

Drop box location
Address
When to use carefully
Fiscal Office
1888 Wili Pa Loop, Wailuku, HI 96793
Good for non-urgent payment drop-off. Save your check record.
County Building
200 South High Street, Wailuku, HI 96793
Use when convenient, but allow enough time before due date.
Service Center
110 Alaihi Street, Kahului, HI 96732
Do not use for urgent delinquent accounts unless DWS says it is safe.
Deadline warning: If your account is at risk of delinquency, locked meter, or service interruption, call Customer Service before relying on a drop box payment.

Forms, Water Meter Help, and Conservation Resources

Maui DWS offers more than bill payment. The official forms page includes billing forms, ABP forms, account change forms, water meter sizing resources, temporary meter application, and a guide for reading your water meter, checking for leaks, and calculating irrigation flow.

Billing account change Use this when account details, mailing address, or customer information needs to be updated. Open forms
Meter and leak check DWS provides an informational sheet for reading your meter and checking for leaks. Find meter form
Free low-flow fixtures DWS resources mention low-flow fixture forms for showerheads, aerators, and hose nozzles. Conservation forms
Information gain tip: If your Maui bill is high, the meter/leak form and account usage portal are more useful than generic “save water” advice. Use both before calling.

Official Maui County Water Department Links

Use these official resources for bill payment, account usage, forms, service changes, drop boxes, ABP, water service concerns, water quality reports, and conservation information.

Pay Water Bill Online

Official payment search for Maui County water and/or sewer bills.

Open payment search
Pay Your Water Bill Page

County page that points customers to water payment and Automatic Bill Payment resources.

Open pay bill page
Fiscal / Customer Service Division

Payment options, phone payment, drop boxes, ABP, fees, and Customer Service contact guidance.

Open Fiscal Division
View Account and Usage

Online billing/account portal for Maui water customers.

Open account portal
Department of Water Supply

Main DWS page with water bill, conservation, forms, shortage declarations, alerts, and water quality links.

Open DWS site
DWS Forms

Billing account change, ABP, meter, leak, engineering, and conservation forms.

Open forms
Automatic Bill Payment

Official ABP instructions, deduction timing, mailing address, and cancellation timing.

Open ABP details
Staff Directory

Official DWS directory with customer service, helpline, department, engineering, and planning contacts.

Open directory

Map to Maui DWS Fiscal Office

The Fiscal Division is listed at 1888 Wili Pa Loop, Wailuku, HI 96793. This is one of the official payment and drop box locations listed by DWS.

Map to County Building Drop Box Location

DWS also lists a secure drop box in front of the County Building at 200 South High Street, Wailuku, HI 96793.

Maui County Water Department FAQs

How do I pay my Maui County water bill online?

Use the official County of Maui water/sewer bill payment search. Have your 10-digit water account number ready, choose your payment method, review any disclosed provider fee, and save your confirmation.

What is the Maui County water bill phone payment number?

The official DWS Fiscal/Customer Service page lists phone payments at 833-312-0151.

What is Maui DWS Customer Service phone number?

Call 808-270-7730 for Customer Service. DWS says this office handles starting or terminating service, general inquiries, meter questions, high bills, address changes, bill payments, and delinquent accounts.

What is the Maui 24/7 water service helpline?

Call 808-270-7633 for broken mains, leaks, water quality concerns, low water pressure, or other water service issues requiring response.

Does Maui County charge fees for electronic water bill payments?

DWS states that convenience fees are charged directly by the payment service provider and are disclosed during confirmation. DWS does not receive or refund those provider fees.

Can I set up Automatic Bill Payment for my Maui water bill?

Yes. Maui DWS offers a free Automatic Bill Payment service. Complete the authorization form, include the required voided check or deposit slip, and mail it to DWS Customer Service.

When does Maui Automatic Bill Payment withdraw the bill amount?

Official ABP guidance says the amount is deducted 20 days after the bill is generated, giving you time to review the bill and contact DWS if you have questions.

Where can I drop off a Maui water bill payment?

Official DWS information lists secure 24/7 drop boxes at 1888 Wili Pa Loop, 200 South High Street, and 110 Alaihi Street. For urgent delinquent accounts, call Customer Service before using a drop box.

How do I view my Maui water account and usage?

Use the official Maui online billing/account portal linked from the Department of Water Supply site to view account and usage information.

What should I do if my Maui water bill is very high?

Check account usage online, inspect toilets and irrigation, look for leaks near the meter or property, compare recent bills, and call Customer Service with your 10-digit account number and any repair proof.

Who do I call for a locked meter or delinquent Maui water account?

Contact DWS Customer Service at 808-270-7730. For account status issues, do not rely only on online payment without confirming what DWS requires.

Is WaterBillGuide.us the official Maui County Department of Water Supply?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, reconnect service, approve adjustments, or represent the County of Maui.

Best Next Step for Maui Water Customers

If your bill is routine, use the official online payment search or phone payment line and save your confirmation. If your account is delinquent, your meter is locked, your bill is unusually high, or you have a leak/low-pressure/water-quality concern, contact the correct DWS phone number before relying only on online payment.

Pay Online Pay by Phone 24/7 Helpline Official DWS Site

Editorial Review and Disclaimer

This replacement article was rewritten because the existing Maui County post contained incorrect New York City water department details. This version focuses on the County of Maui Department of Water Supply and uses official County payment, Customer Service, Fiscal Division, ABP, forms, account usage, and DWS directory resources.

WaterBillGuide.us is not the County of Maui Department of Water Supply. We do not accept payments, access accounts, restore water service, remove fees, approve bill adjustments, or make customer service decisions. For account-specific help, use the official DWS contacts listed above.

Official resources checked include County of Maui Department of Water Supply, Pay Your Water Bill, Fiscal/Customer Service Division, Automatic Bill Payment, Forms, Staff Directory, and account usage resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.