Miami Dade Sewer and Water Department – Pay Bill, Contact & Services Guide

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Miami-Dade Water & Sewer Bill Guide

Pay Your Miami-Dade Water Bill, Avoid Unnecessary Card Fees, or Report a Water/Sewer Emergency

Miami-Dade Water and Sewer Department customers should use the official County water account pages, online quick pay, Customer Care Center and emergency line. The department serves water and wastewater customers across Miami-Dade County, so the right action depends on whether you need payment, account help, leak credit, service stop/start, payment extension or emergency reporting.

This guide gives you the practical path: how to pay online, when to use bank-account payment instead of credit card, where to call, what proof to collect for a leak adjustment, which office to visit, and what to do if service was disconnected for non-payment.

Pay Water Bill Online Call Customer Care Check Payment Fees 24/7 Emergency
Important payment note: Miami-Dade says bank-account water bill payment is free. Credit-card payments have a service fee, and certain high-cost or commercial cards may be charged a percentage fee. Always review the payment screen before submitting.

Miami-Dade Water and Sewer Quick Facts

Customer Care 305-665-7477 Monday through Friday, 8 AM to 7 PM, excluding holidays.
24/7 Emergency 305-274-9272 Water/sewer leaks, backups, hydrants, manholes, pressure and quality issues.
Douglas Office 3071 SW 38th Ave. Miami, FL 33146.
In-person care Mon–Fri, 8 AM–4:30 PM Customer service locations and kiosks have different service/payment options.

Choose the Miami-Dade WASD Task You Need

A Miami-Dade water bill search can mean many things. Pick the correct route first so you do not waste time calling the wrong number or paying through the wrong method.

I need to pay online Use online quick pay or log in to your Water and Sewer account. Payment steps
I want no payment fee Use the free bank-account payment option instead of credit card. Fee details
I need a payment extension Log in or call Customer Care to ask about an extension or payment plan. Payment help
I fixed a concealed leak Prepare repair receipts, photos and leak adjustment documentation. Leak credit
My water was disconnected Pay the required amount and call Customer Care quickly for reconnection. Reconnect steps
I see a water/sewer emergency Call the 24-hour emergency center, not billing support. Emergency guide

How to Pay a Miami-Dade Water and Sewer Bill Online

Miami-Dade provides online payment options for one-time payments by credit card, one-time payments by bank account, automatic payments and paperless billing. Start from the official County page so you do not land on a copycat payment page.

  1. Open the official Water Bill Online Quick Pay page.
    Start here: Miami-Dade Water Bill – Online Quick Pay.
  2. Choose credit card, bank account, or automatic payment.
    Bank-account payment is free. Credit-card payment has a service fee, so compare the options before you submit.
  3. Have your account information ready.
    Keep your Miami-Dade Water and Sewer account number, service address, account holder details and current bill nearby.
  4. Review the total before confirming.
    Check the amount due, fee, account number, payment method and posting information.
  5. Save your proof.
    Keep the confirmation number, receipt, screenshot, or bank/card record until the payment posts to the account.
Best practical choice: Use bank-account payment if you want the free online option. Use credit card only when the convenience is worth the displayed service fee.

Miami-Dade Water Bill Payment Fees: Bank Account vs Credit Card

Miami-Dade’s online payment page says bank-account payment is free. Credit cards are allowed, but ACI Worldwide processes credit-card transactions and charges a service fee. Some high-cost rewards cards and commercial cards may use a percentage fee instead.

Payment method
Official fee note
Best practical use
One-time bank-account payment
Free of charge. Bank account and routing number required.
Best for customers who want to avoid card service fees.
Residential credit-card payment
$3.95 service fee per credit-card transaction, with $5,000 transaction cap.
Useful when card convenience is worth the service fee.
High-cost / commercial credit card
May be charged 2.95% of the payment amount, with $5,000 transaction cap.
Review the fee screen carefully before confirming payment.
Automatic payments
Sign-up is free and can be scheduled for convenience.
Good for regular customers who want fewer missed due dates.
In-person / kiosk / private pay station
Accepted payment methods vary by location. Private pay stations may take up to one week to process.
Use official full-service centers when you need faster account-specific support.
Fee-check habit: If the total shown on the payment screen is higher than expected, pause and switch to the free bank-account payment option if that works for you.

If Miami-Dade Water Was Disconnected for Non-Payment

If your water service was disconnected due to non-payment, simply paying online may not be enough. Miami-Dade says customers must call the Customer Care Center as soon as the required payment is made.

  1. Pay the required amount through an official route.
    Use online quick pay, your Water and Sewer account, phone payment or an official payment center.
  2. Call Customer Care after payment.
    Call 305-665-7477 as soon as payment is made.
  3. Ask about reconnection timing.
    Miami-Dade says if you call before 7 PM Monday through Friday, service may be reconnected before midnight. Weekend timing has separate cutoffs.
  4. Turn fixtures off before reconnection.
    The County says you accept responsibility for having all fixtures in the off position to avoid water loss or property damage.
  5. Expect a reconnection fee if applicable.
    Miami-Dade lists a $35 reconnection fee for each visit required to reconnect service.
Do not skip the call: If service was disconnected, pay and then call Customer Care. Do not assume the account will reconnect automatically without follow-up.

Payment Extensions, Past-Due Balances and Financial Help

Miami-Dade says customers can request extensions of time to pay, even if they are already in a payment plan. Customers with past-due balances may have payment plans, and hardship requests can be reviewed case by case.

Customer Care Center Call 305-665-7477 Monday through Friday, 8 AM to 7 PM, for account-specific payment plan or extension help.
Financial Assistance Miami-Dade lists financial assistance at 1-833-493-0594 on the payment-plan help page.
  1. Check your current amount due.
    Log in to your account or review your latest bill so you know the current charges and past-due balance.
  2. Ask for an extension before the due date.
    Payment extensions are easier to discuss before the account becomes urgent.
  3. Ask how current bills are handled.
    If you are on a plan, you may still need to pay current bills by the due date.
  4. Write down the arrangement.
    Save payment plan dates, payment amounts, staff instructions and confirmation numbers.
  5. Ask about hardship review if needed.
    If the payment amount is not workable, ask whether a hardship request can be reviewed.

Miami-Dade Water Bill Adjustments, Leak Credits and Pool Credits

Miami-Dade may consider adjustments for concealed underground or behind-the-wall leaks, pool refills, vandalism, overestimated or underestimated readings, incorrect meter readings and certain extremely high bills. Each situation has documentation rules.

Adjustment type
What Miami-Dade says
What you should prepare
Underground / concealed leak
Repairs must be completed within 30 days after notification of a possible plumbing problem.
Signed leak form, repair receipt or contractor letter, before/after photos and access for inspection if needed.
Vandalism adjustment
Requires completed repairs and an original police report detailing damages or vandalism.
Police report, repair receipts, photos and completed adjustment form.
Pool sewer credit
Once-a-year pool credit may apply when a swimming pool is emptied and refilled.
Pool refill details and account login. Some accounts do not qualify.
Incorrect meter reading
Adjustment may apply for overestimated, underestimated or incorrect meter readings.
Bill copy, meter reading details, photos if useful and account number.
One-time lifetime credit
May apply to an extremely high bill that exceeds six times the past year’s average usage and meets strict conditions.
Licensed plumber invoice, notarized affidavit, billing history and account-standing details.
Important leak rule: Miami-Dade says if repairs have not been completed, no adjustment will be applied. Do not submit a weak leak-credit request without repair proof and photos.
  1. Find the source of high use first.
    Check toilets, irrigation, underground lines, walls, slab areas and meter movement.
  2. Repair the issue quickly.
    For concealed leaks, Miami-Dade uses a 30-day repair rule after notification.
  3. Document everything.
    Keep before/after photos, invoices, receipts, plumber letters and repair dates.
  4. Submit payment requirement if applicable.
    The County lists payment of 40% of current charges or verification that the account is paid in full for concealed leak requests.
  5. Email, fax, mail or submit through the official process.
    Use the official adjustment page and the method required for your adjustment type.

Report Miami-Dade Water or Sewer Emergencies 24/7

Water and sewer emergencies should not wait for normal customer billing help. Miami-Dade lists a 24-hour emergency call center for broken or leaking water/sewer infrastructure, pump station alarms, uncovered manholes, sewer backups, low pressure, loss of service, water quality issues and hazardous conditions.

24-hour emergency number: Call 305-274-9272.
  1. Call the emergency number first.
    Use this number for broken or leaking water pipes, sewer pipes, hydrants, manholes, water meters and urgent water/sewer hazards.
  2. Give the exact location.
    Provide the address, cross street, building, manhole, meter, hydrant, pump station or visible leak location.
  3. Stay away from sewage or unsafe water.
    Keep people, pets and vehicles away from overflowing sewer, standing water near electrical hazards or unsafe road areas.
  4. Document safely.
    Photos help your own records, but do not step into traffic, floodwater, sewage or unstable ground.
  5. Handle billing after the emergency report.
    Once the emergency is reported, call Customer Care if the issue affects your bill.

Miami-Dade Water and Sewer Payment and Service Locations

Miami-Dade lists several service and payment options. Full-service centers accept more payment types, kiosks process card payments, and private pay stations can take longer to process.

Location type
Address / detail
Best use
LeJeune Office
3575 S. LeJeune Rd., Miami. Monday–Friday, 8 AM–4:30 PM.
Full-service customer support and in-person payment.
NW Dade Opa-locka Office
780 Fisherman Street, Opa-locka, 1st Floor, Room 130. Monday–Friday, 8 AM–4:30 PM.
Customer support, full-service options and payment help.
Douglas Office / kiosk
3071 SW 38th Ave., Miami, 1st Floor. Monday–Friday, 8 AM–4:30 PM.
Payment kiosk and WASD office reference.
South Dade Government Center
10710 SW 211th St., Cutler Bay, Suite 105. Monday–Friday, 8 AM–4:30 PM.
South Dade customer service and payment support.
Private pay station
Continental Pharmacy, 505 SW 8th St., Miami. Payment processing may take one week.
Use only when processing delay is acceptable. No debit or credit cards.
Timing warning: Private pay stations may take up to one week to process. If your account is urgent, use online payment, Customer Care, or an official service center.

Start, Stop or Transfer Miami-Dade Water Service

Miami-Dade provides online account options for starting, stopping and transferring service. If you are moving out, the County says only the account holder can request stop service, and once requested, service is stopped the next business day between 8 AM and noon.

Service task
Official route
Prepare before submitting
Start service
Use the official Miami-Dade start service path or call Customer Care.
Service address, account holder details, ID/business details if applicable and move-in date.
Stop service
Log in to your Water and Sewer account; only the account holder can request stop service.
Account number, stop date, forwarding address and final bill contact.
Transfer service
Use the official transfer service link from Miami-Dade account pages.
Old address, new address, transfer date and account holder details.
Deposit / final bill
Deposit on file is credited to the final bill, with remaining balance forwarded to the customer.
Forwarding address and final account review notes.
Move-out tip: Do not wait until the last day. Service stop happens the next business day after request, and accounts cannot be temporarily deactivated.

High Miami-Dade Water Bill Checklist

A high Miami-Dade water bill can come from actual usage, irrigation, a toilet leak, a concealed pipe leak, a sewer backup, a meter-reading issue, an accidental running fixture, pool refilling or payment posting confusion. Check the basics before you call.

Read your meter Miami-Dade says learning to read your meter helps identify whether water is being wasted by leaks.
Check toilets A running toilet can waste water quietly, but not every fixture issue qualifies for adjustment.
Look for concealed leaks Underground or behind-the-wall leaks have specific adjustment rules and repair deadlines.
Review pool refill A once-a-year pool sewer credit may apply when a pool is emptied and refilled.
Check payment posting Confirm your last payment posted to the correct account before paying twice.
Call with proof Have account number, bill history, photos and repair receipts ready before calling Customer Care.

Before contacting Miami-Dade WASD, collect this

  • Current bill and previous bills.
  • Water and Sewer account number and service address.
  • Meter photos or reading notes if you checked the meter.
  • Payment confirmation if you recently paid.
  • Leak repair receipts, plumber letters and before/after photos if a leak was repaired.
  • Police report if the issue involves vandalism.
  • Pool refill details if requesting a pool sewer credit.

Official Miami-Dade Water and Sewer Links and Contacts

Use these official resources for payment, account access, service changes, emergency reporting, adjustments, paperless billing and payment plans.

Water Bill Online Quick Pay

Official Miami-Dade page for credit-card, bank-account and automatic payment options.

Open online quick pay
Your Water and Sewer Account

Official account page for bill, payment plan, meter-reading and account resources.

Open account page
Pay by Phone, Mail or In Person

Official information for payment centers, kiosks, mail and private pay station options.

Open payment options
Contact Water and Sewer

Customer Care, emergency number, service locations and department contacts.

Open contact page
Water Bill Adjustments and Credits

Official leak credit, pool credit, vandalism adjustment and meter-reading adjustment guidance.

Open adjustment page
Payment Plan Calculator

Official payment-plan and extension information for customers with past-due balances.

Open payment plan help

Map to Miami-Dade Water and Sewer Douglas Office

Miami-Dade Water and Sewer Department is listed at 3071 SW 38th Ave., Miami, FL 33146. For most billing questions, call Customer Care before visiting so you know which documents or payment proof to bring.

Miami-Dade Sewer and Water Department FAQs

How do I pay my Miami-Dade Water and Sewer bill online?

Use the official Miami-Dade Water Bill Online Quick Pay page. You can make a one-time payment by credit card or bank account, or sign up for automatic payments and paperless billing.

What is the Miami-Dade Water and Sewer customer service number?

Call 305-665-7477. Customer Care is available Monday through Friday from 8 AM to 7 PM, excluding holidays.

What is the 24-hour Miami-Dade water or sewer emergency number?

Call 305-274-9272 for water or sewer emergencies, including broken pipes, leaking meters, hydrant issues, sewer backups, manhole issues, low pressure, loss of service or water quality emergencies.

Is Miami-Dade water bill bank-account payment free?

Yes. Miami-Dade says one-time payment using a bank account is free of charge. Have your bank account and routing number ready.

How much is the Miami-Dade credit-card water bill fee?

Miami-Dade says residential customers are charged a $3.95 service fee per credit-card transaction. High-cost rewards cards and commercial cards may instead be charged 2.95 percent of the payment amount.

Where is the Miami-Dade Water and Sewer Douglas Office?

The Douglas Office is listed at 3071 SW 38th Ave., Miami, FL 33146.

Can I get a leak adjustment on a Miami-Dade water bill?

Miami-Dade may consider an adjustment for concealed underground or behind-the-wall leaks if repairs are completed within the required time and the account holder submits the required form, repair proof, photos and payment verification.

Can I request a pool sewer credit?

Miami-Dade says a once-a-year pool credit may be available when a swimming pool is emptied and refilled. Some accounts do not qualify, including water-only accounts and premises with a submeter or separate sprinkler meter.

Can I request an extension or payment plan?

Yes. Miami-Dade says customers can request extensions of time to pay and customers with past-due balances may have payment plans. Call Customer Care for account-specific help.

What should I do if water was disconnected for non-payment?

Make the required payment through an official route, then call 305-665-7477 as soon as the payment is made. Keep all fixtures off before reconnection.

Is WaterBillGuide.us the official Miami-Dade WASD website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, approve credits, reconnect service, start or stop service, dispatch crews or represent Miami-Dade County.

Best Next Step for Miami-Dade Water Customers

If your bill is normal, use the official online quick pay page and choose bank-account payment if you want the free online option. If the account is past due, ask about payment extension or plan options early. If you have a leak, repair it first and collect strong proof before applying for an adjustment. If you see a water or sewer emergency, call the 24-hour emergency number immediately.

Pay Online Customer Care Leak / Bill Credit 24/7 Emergency

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Miami-Dade County Water and Sewer Department customers. It focuses on official County payment pages, Customer Care, payment fees, service-center options, emergency reporting, payment plans, stop/start service and leak adjustment rules.

WaterBillGuide.us is not Miami-Dade County WASD. We do not process payments, access accounts, approve leak credits, approve payment plans, reconnect water service, start or stop service, dispatch crews or make billing decisions. Use the official links and phone numbers above for account-specific help.

Official resources checked include Miami-Dade Water Bill Online Quick Pay, Your Water and Sewer Account, Contact Water and Sewer, Pay by Phone/Mail/In Person, Water Bill Adjustments and Credits, Payment Plan Calculator and Stop Water Service pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.