Pasadena Department of Water and Power – Pay Bill, Contact & Services Guide

Choose the Pasadena Water and Power Task You Need

PWP combines water and electric customer service, so users can easily click the wrong action. Start with the situation that matches your need.

How to Pay a Pasadena Water and Power Bill Online

PWP’s customer portal gives you two practical online routes. Use Quick Pay when you only want to pay the latest bill without signing in. Use My Account when you want account history, profile changes, outage notification contact updates or ongoing account management.

1. Open the official PWP portal.
   Start here: Pasadena Water and Power My Account.
2. Choose Quick Pay or sign in.
   If you only need to pay the latest bill, use Quick Pay. If you want full account tools, sign in or create an account.
3. Use your current PWP account number.
   Have the current bill ready. Do not guess from an older account if the name, service address or mailing address changed.
4. Review the amount and service address.
   Confirm you are paying the correct PWP account before submitting.
5. Save confirmation.
   Keep the payment receipt, confirmation number or screenshot until your account reflects the payment.

PWP New Online Account Login: Why Your Old Login May Not Work

Pasadena Water and Power says it upgraded its online account management system. To access the new system, customers need to create a new account with a new login ID and password. This is important because some users may think the portal is broken when they only need to register again.

Before calling, collect this information

• Your PWP account number from the latest bill.
• Service address and mailing address.
• Email address used for the online account.
• Phone number on the PWP account.
• The exact login or reset error shown on screen.

Pasadena Water and Power Payment Options

Use the payment method that matches your situation. A normal payment, urgent payment, in-person payment and phone payment should not be handled the same way.

Power Outage or Electrical Emergency in Pasadena

A power outage should not be handled through the bill payment page. PWP lists a separate power emergency number and provides outage map resources.

1. Check whether your neighbors are affected.
   This helps you understand whether it may be a property issue or wider outage.
2. Call the power emergency number.
   Report the outage or electrical hazard to PWP Power Dispatch.
3. Use the outage map if safe.
   You can view PWP outage information here: PWP Outage Map.
4. Protect appliances.
   Turn off major appliances such as air conditioners or pool pumps to reduce surge risk when power returns.
5. Update contact information later.
   PWP says outage notifications depend on having current mobile contact information in your account.

Water Emergency, Water Outage or Major Leak in Pasadena

For water emergencies, call the PWP water emergency line. Do not wait for regular customer service if you see a major leak, water main issue, street flooding or water service emergency.

1. Identify the location.
   Give the closest address, intersection, landmark, meter location or visible leak location.
2. Call the water emergency number.
   Report the issue to PWP immediately if it may affect water service or public safety.
3. Do not touch unsafe water.
   Avoid contact with floodwater, unstable ground, electrical hazards or street damage.
4. Take photos only if safe.
   Photos can help your records, but safety comes first.
5. Follow up with billing only later.
   If the emergency affects your bill, contact customer service after the urgent issue is handled.

Payment Arrangement and Bill Assistance for PWP Customers

Pasadena Water and Power says customers experiencing difficulty paying a utility bill may qualify for a payment arrangement or bill assistance. PWP and California programs may provide monthly credits, one-time credits or payment plans for eligible households.

High Pasadena Water and Power Bill Checklist

A high PWP bill can come from water usage, electric usage, seasonal cooling, irrigation, a leak, pool equipment, billing-cycle changes or rate structure. Separate the bill into water and electric items before assuming one side is wrong.

Have this ready before calling PWP

• Current bill and previous bill.
• PWP account number and service address.
• Payment confirmation if you recently paid.
• Notes about AC use, pool pump, EV charging, irrigation or guests.
• Leak repair receipt, plumber invoice or photos if a leak was repaired.
• Any meter, outage, or service-change details that may affect the bill.

PWP Rebates and Programs That Can Lower Future Bills

Pasadena Water and Power offers residential programs and rebates to help customers reduce water and energy use. These are useful because they add long-term value beyond simply paying the current bill.

Start New Water or Electric Service with Pasadena Water and Power

PWP offers an online start-service path for water and electric service. If your account is only for refuse service, PWP says to call customer service instead.

1. Open the official start service page.
   Use this PWP portal page: Start New Water / Electric Service.
2. Prepare your service address.
   Use the exact Pasadena address where you need service.
3. Enter contact information carefully.
   Use a mobile number and email you can access because PWP also uses contact information for account and outage communication.
4. Confirm what service you need.
   Water, electric and refuse-only situations may have different handling.
5. Save submission proof.
   Keep any confirmation or email until the service request is completed.

Official Pasadena Water and Power Links

Use these official resources for payment, login, customer service, emergency reporting, assistance, rebates and rates.

Map to PWP Walk-Up Payment Center

The Municipal Services Payment Center / City Hall walk-up payment center is listed at 100 North Garfield Ave., Room N106, Pasadena, CA 91101.

Pasadena Water and Power FAQs

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Pasadena Water and Power customers using official PWP payment, account, contact, outage, rate, assistance and rebate resources. It avoids generic water-bill filler and separates billing actions from water and power emergency actions.

WaterBillGuide.us is not Pasadena Water and Power. We do not process payments, access accounts, report outages, restore utility service, approve assistance, or make billing decisions. For account-specific or emergency help, use the official PWP links and phone numbers listed above.

Official resources checked include PWP My Account, Quick Pay, Payment Options, Contact Us, Report an Outage, Outage Map, Payment Arrangement, Bill Assistance, Rates Information and Residential Rebates pages.