City of Durham Water Bill | Official Pay Portal

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This page gives you everything you need to manage your Pay Durham water account — pay your bill, call customer service, report a leak, or start and stop service. All data is sourced from official city and utility websites.

✦ Last updated: March 2026 · Data verified from official city and utility websites

📍 Office Address & Location

Pay Durham Water Utility
📌 101 City Hall Plaza, Durham, NC 27701
📞 919-560-4412
🌐 https://www.dconc.gov/government/departments-f-z/public-works/water-billing
📞 Best Time to Call: Call 919-560-4412 between 9–10 AM Tuesday through Thursday for the shortest hold times. Mondays and end-of-month dates are always the busiest.

📞 Contact Details

Customer Service
Mon – Fri, Business Hours

Emergency / After Hours
3-1-1 or check your bill
Available 24 / 7

Official Portal
Online account access

💳 Fastest Payment: Use Guest Pay on the official portal — no account registration needed. Just enter your account number from the top of your bill. Most payments post within 1 business day.

💳 How to Pay Your Pay Durham Water Bill

Option 1 — Pay Online (Fastest)
  1. Visit https://www.dconc.gov/government/departments-f-z/public-works/water-billing in your browser.
  2. Click Guest Pay for a one-time payment — no account registration required.
  3. Enter your account number and service address exactly as shown on your bill.
  4. Choose your payment method — credit card, debit card, or bank transfer.
  5. Confirm and submit. Save your confirmation number for your records.
Option 2 — Pay by Phone
  1. Call 919-560-4412 during business hours.
  2. Use the automated payment system — have your account number ready.
  3. Enter your card details and confirm the payment amount.
Option 3 — Pay In Person
Visit the office at 101 City Hall Plaza, Durham, NC 27701 during business hours. Bring your bill or account number. Cash, check, and money order are typically accepted in person.

🔄 Start, Stop, or Transfer Service

Action
How
Timeline
Fee
Start Service
Online or phone 919-560-4412
Next business day
Deposit required
Stop Service
Call 919-560-4412
2 business days
Free
Transfer
Phone or in person
2–3 business days
Free

🚨 Report Water Issues

💧

Water Leak / Main Break

Call 919-560-4412 or 3-1-1 immediately. Available 24/7.

🚿

Sewer Backup

Call 919-560-4412. Have the nearest address or cross-street ready.

🔴

Low Pressure / Discolored Water

Call 919-560-4412 during business hours to log a service report.

💰 Billing & Fees

Charge
Details
Water Usage
Tiered rate — higher usage means higher per-gallon rate
Wastewater / Sewer
Based on water usage — often shown as a separate line item
Late Fee
Applied if not paid by the due date printed on your bill
Reconnection Fee
Charged after disconnection for non-payment
New Service Deposit
Refundable after 12 months of on-time payments

🔗 Official Links

❓ Frequently Asked Questions

Visit the official portal at https://www.dconc.gov/government/departments-f-z/public-works/water-billing. Use Guest Pay for a one-time payment with just your account number — no registration needed. Payments typically post within 1 business day.

Call 919-560-4412 for billing and account questions. For after-hours emergencies, check your bill for the 24-hour emergency number or dial 3-1-1 if available in your city.

The office is located at 101 City Hall Plaza, Durham, NC 27701. Visit during business hours for in-person service including payments, new accounts, and service transfers.

Call 919-560-4412 or visit https://www.dconc.gov/government/departments-f-z/public-works/water-billing. Have your photo ID, account number, and service address ready. New service typically requires a refundable deposit.

For burst pipes or main breaks, call your utility's emergency line immediately. If your bill shows unexpected usage spikes, contact 919-560-4412 to request a leak investigation at no charge.

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