Phone Number for Department of Water and Power – Phone Number, Hours & Contact Info

Main LADWP Phone Numbers at a Glance

Choose the LADWP Contact Option You Actually Need

Many users search only for a phone number, but the right action depends on the reason for calling. A payment agreement is different from an outage report, and an office appointment number is not the same as account support.

Before You Call LADWP, Prepare These Details

A short preparation step can save you from being transferred or having to call again. LADWP payment information says customers should have account number, access code, and payment details ready for payment transactions.

• LADWP account number from your latest bill.
• Four-digit access code if needed for phone or account verification.
• Service address and account holder name.
• Payment method if you want to pay during the call.
• Any shutoff, delinquent, or collection notice you received.
• Confirmation number if you recently paid and need posting help.
• Photos or notes if you are reporting a visible water or power issue.

How to Pay a LADWP Water and Power Bill

LADWP gives customers multiple ways to pay. For most residential users, online payment through My Account is the easiest. For mailed payments, LADWP lists a dedicated payment mailing address, and for in-person payments, Customer Service Centers accept Visa and MasterCard for in-person payments.

1. Open the official LADWP account portal.
   Use LADWP My Account or start from the official LADWP Customer Service page.
2. Keep account information ready.
   Before paying by phone or online, have the account number, access code, and payment details ready.
3. Review the bill before paying.
   Check service address, billing period, balance, late notice status, and any previous payment that may still be posting.
4. Save the confirmation.
   Keep the receipt, confirmation number, or screenshot until the payment appears in your account.
5. Call if your payment is tied to a shutoff risk.
   If you are paying because of a delinquent notice, call LADWP and ask whether payment alone is enough or whether additional action is needed.

LADWP Payment and Contact Options

Use this table to avoid calling the wrong number or mailing payment to the wrong address.

If You Cannot Pay Your LADWP Bill on Time

The worst time to ask for help is after the account becomes more serious. LADWP says customers who cannot pay by the due date should contact LADWP before the bill becomes delinquent, and eligible customers with past due balances may qualify for a payment agreement.

1. Review your current balance.
   Check your latest bill, due date, past-due amount, and any notice language.
2. Call before the deadline.
   Ask whether a payment agreement is available and what amount is needed to keep the account in good standing.
3. Ask about financial assistance.
   LADWP lists discounted rates and payment assistance programs for customers who qualify.
4. Ask whether Level Pay is useful.
   Level Pay can help customers budget monthly bills and address past-due balances.
5. Write down the agreement details.
   Keep the amount, due date, program name, confirmation number, and any follow-up instructions.

LADWP Outage, Emergency, Water or Power Problem: What to Do

If the issue is a water outage, power outage, downed wire, emergency shutoff, utility theft, tampering, scam, or visible infrastructure problem, do not treat it like a normal billing question. Use LADWP’s outage and problem-reporting resources or call customer service if the issue is urgent.

Use this quick decision guide

• Never touch downed wires or flooded electrical equipment.
• Do not give payment information to someone who calls and threatens immediate shutoff.
• Write down caller details if you suspect a scam.
• Take photos or videos only if it is safe.
• For widespread outages, check official LADWP outage updates before calling repeatedly.

Start, Stop, or Change LADWP Water and Power Service

LADWP has online options for starting or stopping water and/or power service. If you are moving, do not wait until the last day because account verification, deposit, access, or final billing questions can delay the process.

Visiting a LADWP Customer Service Center

LADWP says Customer Service Centers are available for in-person help and that customers can make an appointment by calling 1-888-999-0477. That appointment number is for booking a visit only. Account-specific questions should go to the Customer Contact Center at 800-342-5397.

Before you visit

• Make an appointment if required or recommended.
• Bring your LADWP bill or account number.
• Bring government-issued ID if you need account changes.
• Bring payment method if paying in person.
• For commercial accounts, confirm credit card name and account holder rules before visiting.
• Check the current location and hours on LADWP before traveling.

How to Avoid LADWP Phone Scams and Wrong Payment Pages

Utility phone scams often pressure customers to pay immediately through unusual methods. A real utility payment should be made through official LADWP channels, not through gift cards, cryptocurrency, payment apps, or a link sent by an unknown caller.

• Use LADWP.com or My Account for payment.
• Call 1-800-342-5397 directly if unsure.
• Do not share account access codes with suspicious callers.
• Verify any shutoff or delinquent notice through your official LADWP account.
• Report suspicious utility theft, scam, fraud, tampering, or waste through LADWP’s report-a-problem resources.

Official LADWP Links and Resources

Use these official resources for customer service, bill payment, payment options, assistance, service changes, outage help, and customer service center appointments.

Phone Number for Department of Water and Power FAQs

Editorial Review and Disclaimer

This replacement article was rewritten because the existing post used generic and incorrect water department wording. This version focuses on the Los Angeles Department of Water and Power phone number, official LADWP contact options, payment help, service requests, outage reporting, and practical customer preparation.

WaterBillGuide.us is not LADWP, the City of Los Angeles, or any government department. We do not process payments, access accounts, restore water or power service, approve payment agreements, or make billing decisions. For account-specific help, use the official LADWP resources listed above.

Official resources checked include LADWP Customer Service, LADWP Bill & Payment, LADWP Start/Stop Service, City of Los Angeles Pay a Bill or Fee, and the Office of Public Accountability LADWP information page.