Richmond County Water Department – Pay Bill, Contact & Services Guide

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Augusta-Richmond County GA Utilities Guide

Pay Your Richmond County GA Water, Sewer and Stormwater Bill Through Augusta Utilities

Richmond County, Georgia water customers should use Augusta Utilities official resources, not the City of Richmond, Virginia links that were previously shown on this page. Augusta Utilities handles water, sewer and stormwater billing for Augusta-Richmond County customers.

This guide helps you pay online, call the correct customer service office, set up bank draft, visit the right Augusta Utilities location, request a payment arrangement, prepare a leak adjustment, and report after-hours emergencies.

Pay Water/Sewer Bill Call Customer Service Payment Arrangement After-Hours Emergency
Corrected local source: This replacement uses official Augusta-Richmond County / Augusta Utilities information. The old post used Richmond, Virginia details, which is not the right match for Richmond County GA water customers.
Emergency shortcut: For a broken water line with water gushing, severe leaks, or a sewer backup after hours, Augusta Utilities lists emergency response at 706-842-3060.

Augusta Utilities Quick Facts

Customer Service 706-821-1851 Start/stop service, payment questions and payment arrangements.
Downtown Office 452 Walker Street Suite 100, Augusta, GA 30901.
South Office 3463 Peach Orchard Rd Suite B, Augusta, GA 30906.
Office Hours 8:30 AM–5:00 PM Monday to Friday, closed weekends and city holidays.

Choose the Augusta-Richmond County Utility Task You Need

Not every water-bill problem should start with online payment. Choose your exact situation first so you use the right official tool or phone number.

I need to pay online Use the official Augusta water, sewer and stormwater bill payment page. Payment steps
I want automatic draft Use Easy Pay and keep paying until your bill says Bank Draft – Do not Pay. Bank draft help
I need a payment arrangement Call customer service before the account reaches a more serious status. Arrangement help
My bill is high after a leak Gather repair proof and review leak-adjustment guidance. High bill help
I need start/stop service Customer service handles all water service needs, including start and stop requests. Service changes
I have an emergency Use the emergency response number for after-hours broken lines or sewer backups. Emergency contacts

How to Pay an Augusta-Richmond County Water/Sewer/Stormwater Bill Online

The official Augusta Utilities payment page is for water, sewer and stormwater bills. Use it for regular bill payment and keep a copy of your confirmation until the payment appears on your account.

  1. Open the official Augusta payment page.
    Use this official link: Pay Your Water/Sewer/Stormwater Bill Online.
  2. Keep your latest bill nearby.
    Confirm your account number, service address, current balance and due date before starting.
  3. Review the payment method and amount.
    Make sure the amount matches your current Augusta Utilities bill. If the balance looks wrong, call 706-821-1851.
  4. Submit payment only after checking details.
    Avoid paying from search-result pages that are not linked from the official Augusta government website.
  5. Save the receipt.
    Keep your confirmation number, screenshot or email receipt until your payment posts.
Late or urgent bill warning: If your bill is already late, connected to a discontinuation notice, or you are trying to protect service, call customer service after payment and confirm the account status.

Easy Pay Bank Draft: What Augusta Utilities Customers Should Know

Augusta Utilities offers bank draft through an Easy Pay form. The official payment page says your bank account will be drafted for the exact amount of the water, sewer and stormwater bill, and you will continue to receive an itemized bill each month.

  1. Open the official bill payment page.
    Start from Augusta Utilities bill payment information.
  2. Use the Easy Pay form.
    Complete the bank draft form using your current utility account and bank details.
  3. Keep paying until the draft is active.
    Augusta Utilities says you must continue paying until you receive a bill stating “Bank Draft – Do not Pay!”
  4. Review each monthly itemized bill.
    If you dispute a bill, notify the office upon receipt so the disputed amount can be handled before draft.
  5. Use the termination form if stopping draft.
    If you no longer want bank draft, use the official termination of bank draft form.
Practical tip: Bank draft is useful for long-term customers, but it does not remove your responsibility to review each bill. Open every monthly bill and check the amount before the draft date.

Payment Arrangement, Repayment Plan or Delinquent Account Help

Augusta Utilities customer service handles payment arrangements and billing questions. If you cannot pay the full amount, call before the account reaches a shutoff or collection stage.

Call early: For payment arrangements, start/stop service, or discussion of a payment, call 706-821-1851 during customer service hours.
  1. Check your current balance.
    Use your latest bill or online account information to confirm the full amount due.
  2. Call before the due date becomes urgent.
    Ask whether a repayment plan or arrangement is available for your account.
  3. Ask what must be paid immediately.
    Some arrangements may still require a partial payment or current charges.
  4. Write down the arrangement details.
    Record dates, payment amounts, staff instructions and confirmation numbers.
  5. Keep paying new charges.
    Ask whether your regular monthly bill must be paid separately while you catch up on the old balance.

Start, Stop or Transfer Augusta-Richmond County Water Service

Augusta Utilities contact information says customer service handles all water service needs, including starting service, stopping service, making or discussing a payment, and setting up payment arrangements.

Service task
Best first step
Prepare before contacting Augusta Utilities
Start service
Call 706-821-1851 or visit a customer service location.
Service address, move-in date, account holder details, ID and contact information.
Stop service
Contact customer service before your move-out date.
Account number, final service date, forwarding address and final payment plan.
Transfer service
Ask whether a new account or service transfer request is needed.
Old address, new address, transfer date and responsible party details.
Tenant or owner change
Clarify billing responsibility before the lease, closing or move date.
Lease/closing date, property address, owner/tenant details and contact information.
Move timing tip: Do not wait until the final business hour before moving. Service changes can take longer if ownership, identity or billing responsibility must be verified.

Augusta Utilities Emergency and Water Quality Contacts

Billing customer service and emergency response are different. Use the emergency number for after-hours broken water lines or sewer backups, and use the water quality number for discolored water, taste or odor concerns during the listed weekday window.

Issue
Official contact
When to use it
Customer service / billing
706-821-1851
Start/stop service, payments, payment arrangements, account questions.
After-hours emergency response
706-842-3060
Broken water line with water gushing, severe leaks or sewer backup after hours.
Water quality concern
706-821-8247
Discolored water, taste or odor concerns during weekday listed hours.
Downtown office
452 Walker Street, Suite 100
In-person customer service and billing support.
South office
3463 Peach Orchard Rd, Suite B
In-person customer service for customers closer to south Augusta.
  1. Report active emergencies first.
    If water is gushing, sewer is backing up, or property damage is happening, call the emergency number instead of using the payment portal.
  2. Give the exact location.
    Share the service address, cross street, nearest landmark and whether the issue is inside the property or in the street.
  3. Stay away from sewage or unsafe water.
    Keep children, pets and vehicles away from standing sewage, sinkholes or street hazards.
  4. Document safely.
    Take photos or video only if you can do so safely from a distance.
  5. Handle billing follow-up later.
    Emergency response comes first. Billing adjustments or account questions can be handled after the urgent issue is reported.

High Augusta-Richmond County Water Bill or Leak Adjustment Checklist

A high Augusta Utilities bill can come from water usage, sewer/stormwater charges, a hidden leak, irrigation, payment history issues or meter-related confusion. The Billing and Collections section includes adjustment information related to leaks, so gather proof before asking for review.

Check for toilet leaks A running toilet can quietly waste water and raise both water and sewer-related charges.
Look outside Check irrigation, garden hoses, pools, pressure washing and outdoor spigots.
Separate charges Review water, sewer and stormwater line items before assuming the meter is wrong.
Confirm payment history Make sure a previous payment posted before making a duplicate payment.
Gather repair proof Leak adjustments usually require evidence such as repair receipts or plumber invoices.
Call quickly Waiting too long can make it harder to resolve a disputed or unusually high bill.

Have this ready before contacting Augusta Utilities

  • Current bill and previous bill.
  • Account number and service address.
  • Payment confirmation if you recently paid.
  • Photos or videos of leak evidence, if safe.
  • Plumber invoice, repair receipt or parts receipt if a leak was fixed.
  • Notes about irrigation, guests, tenants, outdoor watering or recent plumbing work.

Official Augusta-Richmond County Utilities Links

Use these official Augusta government resources for payment, customer service, bank draft, billing questions, service changes, leak adjustments, repayment plans and emergency contacts.

Pay Water/Sewer/Stormwater Bill

Official Augusta Utilities online bill payment page with bank draft and payment information.

Open payment page
Augusta Utilities

Official Utilities department hub for customer center, billing, projects, engineering and contacts.

Open Utilities page
Customer Center

Official page listing customer service number and customer service locations.

Open Customer Center
Contact Us

Official contact page with customer service, office locations, emergency response and water quality contacts.

Open contact page
Billing and Collections

Official billing resource covering delinquent accounts, repayment plans, leak adjustments and billing policies.

Open billing resources
Pay Bills Page

Official Augusta payment directory linking to water/sewer bill payment and other city payment services.

Open Pay Bills

Map to Augusta Utilities Downtown Customer Service Office

Augusta Utilities lists the Downtown Office at 452 Walker Street, Suite 100, Augusta, GA 30901. Use this location for in-person customer service and billing support.

Map to Augusta Utilities South Office

Augusta Utilities also lists the South Office at 3463 Peach Orchard Road, Suite B, Augusta, GA 30906. This can be more convenient for customers in south Augusta.

Richmond County GA Water Department FAQs

How do I pay my Richmond County GA water bill online?

Use the official Augusta-Richmond County Pay Your Water/Sewer/Stormwater Bill Online page. Keep your account number, service address and current balance ready before paying.

What is Augusta Utilities customer service phone number?

Call 706-821-1851 for customer service, water service needs, start or stop service, payment questions and payment arrangements.

Where are Augusta Utilities customer service offices?

Augusta Utilities lists the Downtown Office at 452 Walker Street, Suite 100, Augusta, GA 30901 and the South Office at 3463 Peach Orchard Road, Suite B, Augusta, GA 30906.

What are Augusta Utilities customer service hours?

The official contact page lists hours as Monday through Friday, 8:30 AM to 5:00 PM, closed weekends and city holidays.

Who do I call for a broken water line or sewer backup after hours?

Call 706-842-3060 for after-hours emergency response involving a broken water line, severe leak or sewer backup.

Who do I call for discolored water, taste or odor problems?

Augusta Utilities lists water quality issues at 706-821-8247 for discolored water, taste or odor concerns during weekday listed hours.

Can I set up automatic bank draft for Augusta Utilities?

Yes. Use the Easy Pay Form linked from the official payment page. Continue paying until your bill says “Bank Draft – Do not Pay!”

Can I request a payment arrangement?

Augusta Utilities customer service handles payment arrangements. Call 706-821-1851 as early as possible if you cannot pay the full amount.

What should I do if my Augusta water bill is high after a leak?

Check for toilet leaks, irrigation, outdoor water use and payment history. Gather repair proof such as a plumber invoice or parts receipt, then contact Augusta Utilities customer service about possible billing adjustment guidance.

Is WaterBillGuide.us the official Augusta Utilities website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, approve payment arrangements, restore service, dispatch crews or represent Augusta-Richmond County.

Best Next Step for Richmond County GA Water Customers

If your bill is normal, use the official Augusta water, sewer and stormwater bill payment page and save your receipt. If you need a payment arrangement, start/stop service or account review, call customer service. If you have an after-hours broken line or sewer backup, call emergency response instead of using the payment portal.

Pay Bill Online Call Customer Service Billing Help After-Hours Emergency

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Augusta-Richmond County, Georgia utility customers. It corrects the old post’s Richmond, Virginia source mismatch and focuses on official Augusta Utilities payment, customer service, office locations, bank draft, billing, repayment, leak adjustment and emergency resources.

WaterBillGuide.us is not Augusta Utilities or Augusta-Richmond County. We do not process payments, access customer accounts, approve arrangements, adjust bills, restore service or dispatch emergency crews. For account-specific help, use the official contacts and links listed above.

Official resources checked include Augusta Utilities, Customer Center, Contact Us, Pay Your Water/Sewer/Stormwater Bill Online, Pay Bills and Billing and Collections pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.