Water and Power Department Los Angeles – Pay Bill, Contact & Services Guide

LADWP Quick Facts for Los Angeles Customers

Choose the LADWP Task You Need

LADWP provides both water and electric service, so one customer may be searching for bill payment while another needs outage reporting, service start/stop, low-income assistance, a leak check, or a rebate. Use the section that matches your problem.

How to Pay Your LADWP Water and Power Bill Online

The safest place to begin is the official LADWP Account page. From there, you can log in to view your account, pay your bill, review payment options, sign up for paperless billing, or manage service.

1. Open the official LADWP account page.
   Use this link: open LADWP Account.
2. Select the right payment action.
   Use “Pay my Bill” if you are paying now, or “About Payment Options” if you need to compare payment methods.
3. Check the bill carefully.
   Review the service address, account number, electric charges, water charges, sanitation or other city-related charges, past due balance, and due date.
4. Do not ignore a current bill after enrolling in automatic payment.
   LADWP’s payment FAQ notes that automatic payment may take effect on the next billing cycle, so a current bill may still need manual payment.
5. Save proof after payment.
   Keep the confirmation number, receipt email, screenshot, or bank record until the payment appears on the account.

LADWP Payment Options: Which One Should You Use?

Not every payment method fits every situation. Normal bills can usually be paid online. Past-due balances, hardship cases, and account disputes should be handled through LADWP assistance or payment arrangement resources.

If You Cannot Pay the Full LADWP Bill

If the balance is already past due or you know you cannot pay the full amount, do not wait for the next bill. LADWP offers payment arrangements, Level Pay, EZ-SAVE, and other assistance-related programs that may fit different households.

1. Check whether you qualify for a discount first.
   Start with EZ-SAVE if your household may be income-qualified.
2. Compare Level Pay if you want predictable monthly payments.
   LADWP says Level Pay averages your usage over the past 12 months and may include past-due amounts in the monthly payment.
3. Ask about payment arrangements for past-due balances.
   LADWP says payment arrangements allow a longer period of time to pay past due balances. Call 1-800-DIAL-DWP if you need account-specific options.
4. Review special household programs.
   Senior, disability, physician-certified allowance, and life-support equipment discounts may apply to certain customers.
5. Keep all proof.
   Save application confirmations, call notes, account notices, payment receipts, and eligibility documents.

Report a Water Outage, Power Outage, Scam, or Utility Problem

LADWP has a dedicated report-problem section for water/power outages, scams, and utility theft or tampering. For water or power outages, LADWP says to call the Customer Contact Center at 1-800-DIAL-DWP, and representatives are available 24/7 for emergency and outage calls.

1. Call immediately for safety-related issues.
   Examples include water outage, water main problem, downed power line, electrical hazard, or a utility emergency affecting the property or street.
2. Use LADWP’s report problem page for non-billing reports.
   Open LADWP Report a Problem.
3. Have exact location details ready.
   Provide address, cross street, visible issue, time noticed, and whether neighbors are affected.
4. Report scams separately.
   If someone threatens shutoff, demands unusual payment, or claims to be LADWP, use LADWP scam reporting guidance and do not share payment details.
5. Document the problem safely.
   Take photos only if it is safe. Never approach downed lines, flooded electrical areas, or active water damage with safety risk.

High LADWP Bill: Water, Power, or Both?

LADWP bills can include both electric and water charges, so a high bill may come from air conditioning use, water leaks, irrigation, rate tier changes, sanitation or city charges, or a past-due balance. Start by identifying which part of the bill changed.

What to collect before calling LADWP

• Current bill and previous bill.
• Account number and service address.
• Which section increased: water, electric, sanitation, or past due amount.
• Water meter leak test notes if you performed one.
• Photos or repair receipts if you found a plumbing leak.
• Notes about irrigation, guests, EV charging, AC use, pool pump use, or new appliances.

Start, Stop, or Change LADWP Service

LADWP provides online start and stop service resources. This is useful when moving into a Los Angeles property, moving out, changing addresses, or managing service for a residential or commercial account.

Lower Future LADWP Bills With Leak Checks, Rebates, and Conservation Programs

A useful LADWP guide should not stop at “pay your bill.” Los Angeles customers can often lower future bills by finding leaks, replacing turf, improving irrigation, using rebates, and reviewing conservation programs.

Official LADWP Links for Payment, Service, Assistance, and Problems

Use these official resources rather than searching randomly. This helps avoid scam pages, delayed third-party payments, and outdated instructions.

Map Reference: LADWP Headquarters

LADWP headquarters is commonly associated with 111 N Hope Street, Los Angeles, CA 90012. For account questions, LADWP directs customers to the Customer Contact Center and service center appointment resources, so always verify whether your issue can be handled online or by phone before visiting.

LADWP Bill Pay and Customer Service FAQs

Editorial Review and Disclaimer

This replacement guide was rewritten to be more practical and Los Angeles-specific than the previous generic version. It focuses on real LADWP customer actions: bill payment, My Account, payment arrangements, Level Pay, EZ-SAVE, outage reporting, water leak detection, service start/stop, and conservation rebates.

WaterBillGuide.us is not the Los Angeles Department of Water and Power. We do not process payments, access LADWP accounts, approve assistance, restore service, investigate outages, or make billing decisions. For account-specific help, use the official LADWP resources listed above.

Official resources reviewed include LADWP Account, Bill & Payment, Report a Problem, Customer Service, Customer Service Centers, Assistance Programs, Level Pay, EZ-SAVE, Water Leak Detection, Turf Replacement Rebate, Start/Add Service, and Stop Service pages.