Water and Power Department – Pay Bill, Contact & Services Guide

First: What Do You Need From LADWP?

LADWP customers often search “water and power department” for different reasons. A normal payment, outage, start-service request, high bill, scam call, and assistance need all require different actions.

How to Pay a LADWP Water and Power Bill Online

The safest way to pay is to start from the official LADWP website or LADWP My Account. Do not enter payment details on a page that only looks like a utility portal but is not linked from LADWP or the City of Los Angeles.

1. Open the official LADWP website.
   Start here: LADWP official website.
2. Choose My Account or Pay My Bill.
   Use: LADWP My Account.
3. Confirm your account details.
   Check your account number, service address, balance, due date and payment method before submitting.
4. Save your confirmation.
   Keep the receipt, confirmation number or screenshot until the payment appears on your account.
5. Call if the payment is urgent.
   If you are paying because of a shutoff warning or urgent account issue, call 1-800-DIAL-DWP after payment to confirm what else is required.

LADWP Payment Options Compared

Use the option that fits your payment urgency and account status. If the account is already late or at risk, contact LADWP directly before assuming a payment alone is enough.

How to Report a LADWP Water or Power Outage

LADWP says water and/or power outages can be reported through the Customer Contact Center at 1-800-DIAL-DWP, and representatives are available 24/7 for outage assistance.

1. Identify the issue.
   Note whether it is a power outage, water outage, low pressure, water main issue, streetlight outage, object on wire or other utility problem.
2. Use official outage reporting.
   Start here: LADWP Report a Problem.
3. Give a clear location.
   Provide your service address, nearby cross street, unit number if any, and visible problem details.
4. Stay safe.
   Keep away from downed wires, flooded areas, electrical hazards, broken utility equipment or unsafe street conditions.
5. Track updates through official channels.
   Use LADWP outage tools or phone support instead of relying on social media comments.

Start, Stop or Change LADWP Service

LADWP customer service resources include start and stop service options for water and/or power service. This is useful when moving into a home, moving out, changing responsibility, or managing a landlord/tenant transition.

LADWP Payment Assistance, Discounts and Bill Help

LADWP lists multiple assistance and discount resources. If you are behind or cannot pay in full, contact LADWP before the account becomes delinquent and check whether a program fits your household.

LADWP Customer Service Centers

LADWP has Customer Service Centers across Los Angeles for in-person help. The official service center page says appointments are not required, but you should check the specific location page for hours and services before visiting.

LADWP Scam, Fraud, Utility Theft and Tampering Safety

Utility scams often pressure customers to pay immediately using unusual methods. LADWP’s Report a Problem page includes options for reporting scam, fraud, utility theft, tampering and water waste.

1. Do not pay through pressure calls.
   If someone threatens immediate shutoff and asks for gift cards, crypto, wire transfer or a strange payment link, stop and verify with LADWP.
2. Call LADWP directly.
   Use 1-800-DIAL-DWP from the official website, not a number provided by a suspicious caller.
3. Use My Account to verify balance.
   Check your actual account before making any payment.
4. Report suspicious activity.
   Use the official LADWP Report a Problem page for scams, fraud, theft or tampering.
5. Save evidence.
   Keep screenshots, caller ID, voicemail, text messages and payment demands.

High LADWP Bill Checklist: Water, Power, Usage and Billing Issues

A high LADWP bill can involve water use, power use, seasonal weather, tiered rates, past balances, delayed payments, irrigation leaks, air conditioning, pool equipment, electric vehicle charging or account changes. Check both water and power patterns before calling.

Have this ready before contacting LADWP

• LADWP account number and service address.
• Current bill and previous bill.
• Payment confirmation if you recently paid.
• Water leak repair proof if applicable.
• Notes about AC use, EV charging, irrigation, guests, new appliances or pool equipment.
• Any shutoff notice, assistance letter or program application details.

Official LADWP Links and Customer Resources

Use these official LADWP and City of Los Angeles resources instead of the old NYC DEP links on the current page.

Map to LADWP John Ferraro Building

LADWP’s main downtown building is commonly associated with the John Ferraro Building at 111 N. Hope St., Los Angeles, CA 90012. For customer service, use the official Customer Service Centers page because LADWP has multiple in-person locations across Los Angeles.

LADWP Water and Power Department FAQs

Editorial Review and Independent Guide Disclaimer

This article was rewritten because the existing Water and Power Department page used New York City DEP links, NYC phone numbers and a Flushing, NY address. This replacement focuses on Los Angeles Department of Water and Power official customer service, bill payment, outage reporting, assistance and service center resources.

WaterBillGuide.us is not LADWP or the City of Los Angeles. We do not process payments, access accounts, report outages, restore service, approve assistance or make billing decisions. For account-specific help, use LADWP directly.

Official resources checked include LADWP Home, Customer Service, Report a Problem, Assistance Programs, Customer Service Centers, City of Los Angeles Pay a Bill or Fee, and Office of Public Accountability LADWP Information pages.