Water Bill Water Bill Login – Account Portal & Pay Online

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Need to log in to your Your City water account? This page shows you exactly how to access your online portal, reset your password, and manage your account — step by step.

✦ Last updated: March 2026 · Data verified from official city and utility websites

📍 Office Address & Location

Your City Water Utility
📌 U.S. EPA, 1200 Pennsylvania Ave NW, Washington, DC 20460
📞 1-800-424-4372
🌐 https://www.epa.gov/watersense
💡 Account Tip: Your account number is on the top-right corner of every paper bill. Save it in your phone — you need it every time you log in or make a Guest Pay.

📞 Contact Details

Customer Service
Mon – Fri, Business Hours

Emergency / After Hours
3-1-1 or check your bill
Available 24 / 7

Official Portal
Online account access

⏰ Password Reset: Use the “Forgot Password” link directly on the portal page. Most Your City utilities send a reset email within 2 minutes.

💳 How to Pay Your Your City Water Bill

Option 1 — Pay Online (Fastest)
  1. Visit https://www.epa.gov/watersense in your browser.
  2. Click Guest Pay for a one-time payment — no account registration required.
  3. Enter your account number and service address exactly as shown on your bill.
  4. Choose your payment method — credit card, debit card, or bank transfer.
  5. Confirm and submit. Save your confirmation number for your records.
Option 2 — Pay by Phone
  1. Call 1-800-424-4372 during business hours.
  2. Use the automated payment system — have your account number ready.
  3. Enter your card details and confirm the payment amount.
Option 3 — Pay In Person
Visit the office at U.S. EPA, 1200 Pennsylvania Ave NW, Washington, DC 20460 during business hours. Bring your bill or account number. Cash, check, and money order are typically accepted in person.

🔄 Start, Stop, or Transfer Service

Action
How
Timeline
Fee
Start Service
Online or phone 1-800-424-4372
Next business day
Deposit required
Stop Service
Call 1-800-424-4372
2 business days
Free
Transfer
Phone or in person
2–3 business days
Free

🚨 Report Water Issues

💧

Water Leak / Main Break

Call 1-800-424-4372 or 3-1-1 immediately. Available 24/7.

🚿

Sewer Backup

Call 1-800-424-4372. Have the nearest address or cross-street ready.

🔴

Low Pressure / Discolored Water

Call 1-800-424-4372 during business hours to log a service report.

💰 Billing & Fees

Charge
Details
Water Usage
Tiered rate — higher usage means higher per-gallon rate
Wastewater / Sewer
Based on water usage — often shown as a separate line item
Late Fee
Applied if not paid by the due date printed on your bill
Reconnection Fee
Charged after disconnection for non-payment
New Service Deposit
Refundable after 12 months of on-time payments

🔗 Official Links

❓ Frequently Asked Questions

Visit https://www.epa.gov/watersense and click the Login or Account Access button. You need your account number (top right of your bill) and your registered email address.

Click “Forgot Password” on the portal login page at https://www.epa.gov/watersense. A reset link is sent to your registered email within minutes. If you need more help, call 1-800-424-4372.

Go to https://www.epa.gov/watersense and select “Create Account” or “Register”. You will need your account number and service address from your paper bill.

Yes. Most Your City portals offer a Guest Pay option — just enter your account number and pay without registering. Visit https://www.epa.gov/watersense and look for “Guest Pay” or “One-Time Payment”.

🗺️ Explore Water Bills in Other Cities

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