Water Department Flint – Pay Bill, Contact & Services Guide

Choose the Flint Water Issue You Need to Solve

The right action depends on your exact problem. Do not use the same payment method for a normal monthly bill and a shut-off notice.

How to Pay Your Flint Water Bill Online

For a normal bill that is not tied to a shut-off notice, the official City of Flint payment page links to the InvoiceCloud portal. Use the City page first so you know you are going through the correct payment route.

1. Open the official City payment page.
   Start here: City of Flint Pay Water Bill. Use the linked InvoiceCloud portal from that page.
2. Check whether this is a normal bill or shut-off notice.
   If it is a shut-off notice, do not treat it like a regular e-check payment. Read the shut-off section below.
3. Use the details from your current statement.
   Enter the account details carefully and verify the service address, balance, due date, and payment amount.
4. Submit payment and save proof.
   Keep the confirmation number, receipt email, or screenshot until the payment is visible on your account.
5. Call if posting matters today.
   If you are paying close to a deadline or after receiving a notice, call 810-766-7015 and ask whether any confirmation step is required.

Flint Shut-Off Notice or Restore Water Service: Follow This Carefully

Flint’s official shut-off notice guidance is more specific than a normal online payment. If your water is at risk or already off, the payment method and confirmation step matter.

1. Call before paying if you are unsure of the amount.
   The amount on an older notice may not include all current charges, fees, or account changes.
2. Use credit/debit card if paying online to restore service.
   Do not use e-check for a shut-off notice.
3. If paying on or after the due date, confirm your payment.
   The City says you must contact Customer Service to confirm payment to avoid disconnection or additional fees.
4. Use in-person cash payment if needed.
   Cash payments to restore water service should be made at the Customer Service Center, 1101 S. Saginaw St., Room 102.
5. Save everything.
   Keep the receipt, confirmation number, payment date, and name or notes from any Customer Service conversation.

Report a Flint Water Emergency or Water Problem

Water emergencies should not wait for billing customer service. The City lists a separate Water Emergency contact monitored 24/7 for emergency response.

Report Sewer Backup, Sewer Blockage or Storm Sewer Issues

Flint lists separate sewer and storm sewer contacts. Sewer backups and sewer blockages can create health risks, so report them quickly and stop using affected drains if sewage is backing up inside.

1. Stop using water if sewage is backing up.
   Avoid flushing toilets, running laundry, or using sinks if drains are backing up.
2. Call the sewer emergency number.
   Give your address, the affected area, and whether sewage is inside the home or outside.
3. Keep people and pets away.
   Sewage exposure can be a health risk.
4. Document only if safe.
   Photos, timing, and affected drains can help later, but safety comes first.
5. Use the official sewer issue form when appropriate.
   For non-immediate reports, use the City’s sewer reporting option from the official Sewer and Storm Sewer page.

High Flint Water Bill Checklist: Use Usage Data Before Guessing

Flint’s water history makes billing trust and usage transparency especially important. The City says residents can use the EyeOnWater app to view up-to-the-minute water usage information and receive leak alerts. Use that data before assuming the bill is simply wrong.

Have this ready before calling 810-766-7015

• Account number and service address.
• Current bill and previous bill.
• Payment confirmation if you recently paid.
• EyeOnWater usage screenshots or notes.
• Leak repair receipt, plumber invoice, parts receipt, or photos.
• Dates when water usage changed or when the leak was repaired.

Flint Water Quality Reports, Lead Monitoring and Usage Transparency

For Flint, water quality information is not a side topic. The City’s Progress Report on Flint Water page includes current water quality results, annual water quality reports, infrastructure project updates, public comment information, and EyeOnWater usage tracking information.

Payment, Emergency and Service Options at a Glance

Use this table when you are not sure which City of Flint contact or link fits your situation.

Official Flint Water Links and Contacts

Use these official resources for payment, shut-off notice handling, water emergencies, sewer reporting, water quality information, and usage transparency.

Map: Flint Customer Service Center

The City says cash payments to restore water service should be made in person at the Customer Service Center, 1101 S. Saginaw St., Room 102, Flint, MI 48502.

Flint Water Department FAQs

Editorial Review and Disclaimer

This replacement article was rewritten for Flint, Michigan using official City of Flint payment, water emergency, sewer/storm sewer and water quality resources. It is designed to separate normal water bill payment from shut-off notices, water emergencies and sewer emergencies so residents do not follow the wrong process.

WaterBillGuide.us is not the City of Flint. We do not process payments, access customer accounts, restore water service, dispatch crews, approve assistance, handle water quality monitoring or make billing decisions. For account-specific help, contact the official City department directly.

Official resources checked include the City of Flint Pay Water Bill page, InvoiceCloud portal, Water Emergency directory, Sewer and Storm Sewer page, Progress Report on Flint Water and City online services resources.