Phone Number to Department of Water and Power – Phone Number, Hours & Contact Info

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LADWP Contact Guide

Call the Right Los Angeles Department of Water and Power Number the First Time

Most people searching for “phone number to Department of Water and Power” are trying to reach LADWP for one of four reasons: pay a bill, report an outage, ask about a past-due balance, or start or stop service. Calling the wrong number wastes time, especially during outages or payment deadlines.

This guide gives you the official LADWP phone numbers, what each number is for, what to prepare before calling, and how to avoid fake bill-pay numbers that appear in search results.

Call 1-800-DIAL-DWP Pay by Phone Outage / Emergency Payment Help
Correction note: The old article used placeholder text and NYC water department links. This replacement is written for LADWP, the Los Angeles Department of Water and Power, using official LADWP contact, payment, outage and customer service resources.
Main LADWP Number 1-800-342-5397 1-800-DIAL-DWP for customer service and outage calls.
Pay by Phone 1-877-697-2939 1-877-MYPAYDWP, available 24/7 by touch-tone phone.
TDD 1-800-432-7397 1-800-HEAR-DWP for hearing or speech impaired customers.
Commercial Support 1-800-499-8840 Commercial Resource Center, weekdays during business hours.

Which LADWP Number Should You Call?

LADWP has different contact paths for billing, phone payment, outages, customer service centers, commercial accounts and accessibility support. Use the table below before you call.

What you need
Official LADWP number or action
Best practical use
General customer service
1-800-DIAL-DWP / 1-800-342-5397
Billing questions, start/stop service help, account questions, payment extensions and general LADWP support.
Pay bill by phone
1-877-MYPAYDWP / 1-877-697-2939
One-time payment by checking/savings account or accepted card when you have account details ready.
Power or water outage
1-800-342-5397
24/7 outage and emergency reporting.
Hearing/speech impaired support
1-800-HEAR-DWP / 1-800-432-7397
TDD support for customers who need accessibility phone service.
Commercial account support
1-800-499-8840
Business and commercial customer service through the Commercial Resource Center.
Customer Service Center appointment
1-888-999-0477
Booking an appointment to visit a LADWP Customer Service Center. Account questions still go to 1-800-DIAL-DWP.
Fast tip: For most residential customers, start with 1-800-342-5397. Use the separate phone-payment number only when you are ready to make a payment.

Choose Your LADWP Contact Reason

Instead of calling and navigating randomly, choose the situation closest to yours.

I need to pay now Use LADWP phone payment or the official online payment option. Phone payment steps
My power or water is out Use the 24/7 outage and emergency contact route. Report outage
I need more time to pay Ask for payment arrangements, payment extension or Level Pay help. Payment options
I am moving Start or stop water and power service for a home or business. Start / stop service
I need in-person help Find a Customer Service Center and check accepted payment methods. Service centers
I got a suspicious call Report scam threats, fake bill collection calls or utility theft concerns. Scam safety

How to Pay a LADWP Bill by Phone

LADWP lists a separate payment phone number for residential customers. This number is for making a one-time payment, not for solving every account problem.

  1. Call the official LADWP Payment Center.
    Use 1-877-MYPAYDWP / 1-877-697-2939.
  2. Have the right details ready.
    LADWP says to have your account number, 4-digit access code and payment information ready before calling.
  3. Choose your payment source.
    LADWP phone payment can authorize an electronic one-time payment from checking/savings or accepted credit card information.
  4. Confirm the payment amount before submitting.
    Check the balance, due date and account number carefully.
  5. Write down the confirmation.
    Keep the confirmation number until the payment appears on your account.
Do not use fake bill-pay numbers: Some search results may show unofficial “direct LADWP bill pay” phone numbers. Use only numbers published by LADWP or linked from LADWP.com.

LADWP Outage, Water Problem or Emergency Phone Number

If you need to report a water outage, power outage, downed wire concern, street light problem, object on wire, water waste or emergency service issue, use LADWP’s Customer Contact Center route instead of the phone-payment line.

Emergency and outage line: Call 1-800-DIAL-DWP / 1-800-342-5397. LADWP lists this number as available 24/7 for emergency and outage calls.
  1. Call the outage number first.
    Do not wait for normal billing hours if power, water or public safety is involved.
  2. Use self-service options when offered.
    LADWP says power outages can be reported using self-service options for faster routing.
  3. Give the exact location.
    Share the address, cross streets, apartment/unit number, pole number if visible, or nearby landmark.
  4. Stay away from hazards.
    Avoid downed wires, flooded areas, damaged equipment or water near electrical hazards.
  5. Track the report if possible.
    Save any outage confirmation or report number for follow-up.

LADWP Payment Arrangements, Extensions and Level Pay

If you cannot pay the full balance, call LADWP early. LADWP lists payment arrangements, payment extensions and Level Pay as options for eligible residential customers.

Need
Official LADWP action
Why it helps
Payment arrangement
Call 1-800-DIAL-DWP or visit a Customer Service Center.
LADWP says payment arrangements have no down payment, no interest and no fees for eligible customers.
Payment extension
Log in, call 1-800-DIAL-DWP or visit a service center.
Useful when you need a short additional amount of time to pay in full.
Level Pay
Log in, call or visit a service center to enroll.
Can spread seasonal electric costs more evenly across months.
Financial assistance screening
Use the official financial assistance qualification form.
Helps identify possible assistance programs before the balance becomes urgent.
Call before the due date: You usually have more options before a balance becomes a shutoff, collection or reconnection problem.

Start or Stop LADWP Water and Power Service by Phone

If you are moving in or moving out, LADWP account services let customers start or stop water and/or power service. Call the main Customer Contact Center if you need help choosing the correct service request.

Start or Add Service

Use this when moving into a new LADWP service address or adding service.

Open start service
Stop Service

Use this when moving out or ending responsibility for a LADWP account.

Open stop service

Prepare before calling or submitting a request

  • Service address and unit number.
  • Move-in or move-out date.
  • LADWP account number if you already have one.
  • Legal name, phone number and mailing address.
  • Proof or verification details if LADWP asks for them.
  • Final bill mailing address if stopping service.

LADWP Customer Service Centers and In-Person Help

LADWP has multiple Customer Service Centers across the Los Angeles area. The official Customer Service Centers page says appointments are not required, but you should check a specific location page before visiting.

Payment methods at service centers: LADWP lists accepted in-person payment forms as cash, check, money order, cashier’s check, debit card and Visa or MasterCard credit card.
Find a Customer Service Center

Use the official location finder to check addresses, hours, languages, ADA accessibility and location details.

Find centers
Book a Service Center Appointment

LADWP lists 1-888-999-0477 only for booking appointments to visit a customer service office.

Call 1-888-999-0477
Mailing caution: LADWP says mail payments or other correspondence should not be mailed to Customer Service Center street addresses. Use official mailing addresses instead.

Scam Safety: Fake LADWP Phone Numbers and Threatening Calls

Utility phone-number searches are common targets for fake ads and unofficial pages. Be careful with any number that claims “instant LADWP bill pay,” “zero hold certified line,” or asks for unusual payment methods.

Use official numbers only: LADWP publishes 1-800-DIAL-DWP for customer service/outages and 1-877-MYPAYDWP for phone payment. Be cautious with numbers that are not listed on LADWP.com.
  • Do not pay through a phone number found on a random event page, forum, ad or unrelated website.
  • Do not send gift cards, crypto, wire transfers or payment app transfers for a LADWP bill.
  • If someone threatens immediate shutoff, hang up and call LADWP directly at the official number.
  • Use LADWP’s report-a-problem resources for scam, fraud, water waste or utility tampering issues.
  • Save screenshots, phone numbers, voicemails or text messages if you need to report a scam.

LADWP Phone Number FAQs

What is the phone number to the Department of Water and Power?

For Los Angeles Department of Water and Power, call 1-800-DIAL-DWP, which is 1-800-342-5397.

What is the LADWP bill pay phone number?

To pay by phone, call 1-877-MYPAYDWP, which is 1-877-697-2939.

Is LADWP customer service open 24/7?

Normal customer service hours are Monday through Friday 7 a.m. to 7 p.m. and Saturday 7 a.m. to 2 p.m., closed Sundays and holidays. LADWP lists emergency and outage calls as available 24/7.

How do I report a LADWP outage by phone?

Call 1-800-DIAL-DWP / 1-800-342-5397. LADWP says representatives are available 24/7 for water and power outage assistance.

What information do I need before paying LADWP by phone?

Have your LADWP account number, 4-digit access code and payment information ready, such as bank routing/account details or accepted card information.

What is LADWP’s TDD number?

LADWP lists the Hearing/Speech Impaired TDD number as 1-800-HEAR-DWP / 1-800-432-7397.

What is the LADWP commercial phone number?

Commercial customers can call the Commercial Resource Center at 1-800-499-8840.

Can I make a payment arrangement with LADWP by phone?

Yes. Call 1-800-DIAL-DWP or visit a LADWP Customer Service Center to ask about payment arrangements, payment extensions or Level Pay.

Can I visit LADWP in person?

Yes. LADWP has Customer Service Centers. Use the official Customer Service Centers page to find locations, hours and accepted payment methods before visiting.

Is WaterBillGuide.us the official LADWP website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, report outages, restore service, approve arrangements or represent LADWP.

Best Next Step for Most LADWP Customers

For billing, account help, payment arrangements, start/stop service or outage reporting, call 1-800-DIAL-DWP. For simple phone payment, use 1-877-MYPAYDWP. If you see a suspicious “LADWP bill pay” number on a non-official page, verify it on LADWP.com before calling.

Call LADWP Pay by Phone Report Problem Find Service Center

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten because the previous page used placeholder “Number To Water Department” wording and incorrect NYC water department links. This version focuses on LADWP phone numbers and uses official LADWP payment, outage, customer service, service center and assistance resources.

WaterBillGuide.us is not the Los Angeles Department of Water and Power. We do not process payments, access LADWP accounts, report outages, restore water or power, approve payment arrangements or represent LADWP. For account-specific help, contact LADWP directly through official channels.

Official resources checked include LADWP Bill and Payment, Report a Problem, Account, Customer Service Centers, Start/Stop Service, Outages and residential payment options pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.