Fort Worth Water Utilities 2026: Bill Pay, Login & Phone

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Fort Worth Water • MyH2O • Bill Pay • Login • Phone • Emergency Help

MyH2O Water Bill Help Desk: Pay, Login, Call or Check High Usage

Use this page like a Fort Worth water customer desk: pay the bill, log in to MyH2O, call the right number, report an emergency, start or stop service, check a high bill, request a leak adjustment, or understand 2026 rates.

MyH2O Login / Pay MyH2O Help Call 817-392-4477 Emergency Option 1

Start Here: Fort Worth Water Fast Answer Board

Main phone817-392-4477
Emergency24/7, select option 1
Walk-in100 Fort Worth Trail, 5th Floor
EmailMyWaterAccount@FortWorthTexas.gov
Need
Official action
Prepare first
Do not miss
Pay or log in online
MyH2O Portal
Account number, service address, email, phone, payment method.
Online water bill payment is listed as free for customers; save confirmation.
One-time payment
Use MyH2O portal one-time payment / pay bill option.
Account number from top-left of bill.
Commercial users may also need cycle and route numbers.
Pay by phone
Call 817-392-4477, select option 2.
Utility account number, checking/card details.
If service is interrupted, pending interruption, or you need a payment arrangement, contact customer service during business hours after paying.
Water main break or sewer backup
Call 817-392-4477, select option 1.
Address, cross street, issue type, when it started, safety risk.
Emergency reporting is 24/7.
Payment plan / bill trouble
Call 817-392-4477.
Balance, due date, hardship details, payment amount you can make.
Failure to follow agreed payment plans can result in disconnection.
High bill / leak adjustment
High water use adjustments
Repair receipt, account number, address, high-bill dates, repair date/description.
Leak repair adjustment request must be submitted within 60 days of repair completion.

Most common mistake: using an unauthorized payment location, missing the MyH2O account/cycle/route details, or assuming an online payment protects interrupted service without calling customer service.

Official Phone, Address, Hours and Mail Routes

☎️

Customer Service

Phone: 817-392-4477

Call Center: Monday-Friday, 7 AM-7 PM, excluding city holidays.

Emergency: same number, 24/7, select option 1.

🏛️

Walk-in Assistance

New City Hall
100 Fort Worth Trail
5th Floor
Fort Worth, TX 76102

Walk-in hours: Monday-Friday, 8 AM-5 PM, excluding city holidays.

📬

Mailing Addresses

Bill payments:
Fort Worth Water
P.O. Box 961003
Fort Worth, TX 76161-0003

Other correspondence:
Fort Worth Water
P.O. Box 870
Fort Worth, TX 76101-0870

Route
Use for
Important note
MyWaterAccount@FortWorthTexas.gov
Account questions, new/transfer/stop service subject-line requests, bill help.
Use a clear subject: New Account, Transfer Service, Stop Service, Leak Adjustment, or Payment Question.
wpe@FortWorthTexas.gov
Water Public Education / general water program contact shown on official pages.
Not the fastest route for account-specific payment protection.
817-392-8740
Water Conservation Section.
Use for watering-rule questions or possible violation issues.
WaterConservation@FortWorthTexas.gov
Watering schedule, irrigation notices, conservation questions.
Helpful if you received a yellow conservation notice.

MyH2O Login, Registration and One-Time Payment

1. Open portalUse MyH2O official link.
2. Find accountAccount number top-left of bill.
3. Add detailsBusiness users need cycle/route.
4. Pay / enrollCard, debit, check, bank draft.
5. Track usageCheck prior-day hourly use.

Residential MyH2O

  • Pay the water bill and view billing history.
  • See previous day’s hourly water use.
  • Set alerts and notifications.
  • Detect continuous flow that may mean a leak.
  • Use the blue Fort Worth MyH2O mobile app.

Business / enterprise

  • Commercial, business, school and industrial accounts can use the commercial portal.
  • Customers with 10 or more residential accounts are treated as enterprise users.
  • Have account number, 2-digit cycle, and route number ready.
  • Enterprise portal works on desktop/laptop, not the mobile app.

Portal features

  • Set paperless billing from My Account.
  • Enroll in AutoPay from Billing > AutoPay.
  • Add multiple accounts if not already linked.
  • Use high-usage alerts to catch irrigation or toilet leaks.
Login-help script: “I need help with MyH2O for account [account number]. My service address is [address]. I can / cannot see my cycle and route numbers. The error says [error]. Can you help me register, pay, or link the account?”

Official MyH2O links:

MyH2O Portal MyH2O Help Page Portal Phone Help

Fort Worth Water Bill Payment Options

Payment method
Official detail
Best for
Watch out for
MyH2O online
Pay online with credit/debit card or bank draft.
Fastest account-based payment and bill history.
Monthly water bill online payment is listed as free for customers.
Phone payment
Call 817-392-4477, select option 2.
24/7 automated payment.
Have account number and payment details ready.
Mail
Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003.
Normal bills with time before due date.
Make check/money order payable to Fort Worth Water Department. Do not mail cash.
In person
100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.
Receipt, account help, payment with cash/check/money order/card.
Walk-in assistance is Monday-Friday, 8 AM-5 PM, excluding city holidays.
Fidelity Express
Only authorized sites for City of Fort Worth utility bill cash payments.
Cash payment near home.
Use only authorized Fidelity Express locations; unauthorized locations can cause late charges or service disruption.
Drop box
24-hour drop box on walkway/front area of New City Hall at 100 Fort Worth Trail.
After-hours check or money order.
Do not use cash. Write account number on check or money order.

Fee clarification: Fort Worth’s FAQ says there is no fee to pay monthly water bills through the online bill system. A 2.5% fee beginning October 1, 2025 applies to certain development and permitting services only, not regular water bill payments.

Payment-posting script: “I paid account [account number] on [date/time] by [method]. Confirmation number is [number]. My service is interrupted / pending interruption / normal. Can you confirm whether the payment posted and whether anything else is required?”
Payment Options Water Bill FAQ Find Fidelity Express

Past-Due Bill, Payment Plan or Assistance

🧾

Payment plan

Fort Worth says customers with short-term hardship should call the Water Contact Center at 817-392-4477 to discuss payment plans.

Important: failing to comply with an agreed payment plan can result in disconnection.

🔧

SmartRepair

No-cost repair of minor plumbing leaks for eligible low-income homeowners.

Useful when the real bill problem is a leak, not just payment timing.

🚽

SmartFlush

Free water-efficient toilet replacement for eligible customers with older high-use toilets.

Ask if high usage is linked to old or leaking toilets.

Life Support Dependent on Water

  • For customers with prescribed medical equipment requiring water.
  • Customer completes customer portion of the form.
  • Doctor completes physician portion.
  • Mail to Fort Worth Water, PO Box 870, Fort Worth, TX 76101.
  • Form expires one year from physician signature date.

Before calling about shutoff

  • Find account number and past-due amount.
  • Know what you can pay today.
  • Ask if payment must be followed by a phone call.
  • Ask whether late payment, shutoff, lock, or reactivation fees apply.
  • Get name/time/next step from the representative.
Bill Assistance Program Call Payment Plan Help

Open, Transfer or Stop Fort Worth Water Service

Open new service

  • Call 817-392-4477 or visit customer service.
  • Request at least one business day before desired activation.
  • Email option: MyWaterAccount@FortWorthTexas.gov with subject “New Account.”
  • Residential minimum deposit: $50, included on first billing.
  • Standard activation service charge: $20 per meter.

Transfer service

  • Request transfer at least one business day before move.
  • Provide account number or former service address.
  • Provide new address and preferred transfer dates.
  • Email subject: “Transfer Service.”
  • Same-day transfer adds $25; after-hours same-day adds $50.

Stop service

  • Call or email with subject “Stop Service.”
  • Call at least one business day before termination date.
  • Provide service address or account number.
  • Provide termination date and forwarding address.
  • Cash deposit may be credited to final bill; remaining balance refunded.
Account fee / item
Official amount shown
User meaning
Standard activation / transfer
$20
Can appear on first bill at the new address.
Same-day activation / transfer
Additional $25
Ask before requesting same-day service.
Same-day after-hours activation / transfer
Additional $50
Applies to qualifying same-day after-5 PM requests submitted before 6 PM business day.
Additional meter test/investigation per 12 months
$75
Fee waived if meter fails or a leak is identified.
Investigation by appointment
$100
Ask if this applies before scheduling.
Late payment
10% of past-due balance
Pay before due date or call if posting is unclear.
Disconnect / lock / shutoff
$20
Can apply when account reaches shutoff stage.
Standard reactivation
$20
Ask if reactivation or same-day reactivation applies.

Water Emergency: Main Break, Sewer Backup or Shutoff

🚨

24/7 emergency number

817-392-4477

Select Option 1 for water emergencies.

💧

Report immediately

Water main breaks, sewer backups, water emergencies, unauthorized use, or urgent field issues.

🏠

Private shutoff

Use your private shutoff valve if safe. Do not damage the city meter or antenna. Customers may be charged for damage.

Emergency
Say this
Safety step
Water main break
“Water is running/bubbling at [address/cross street]. It started at [time].”
Stay away from moving water, pavement breaks, sinkholes, and traffic.
Sewer backup
“Wastewater is backing up at [fixture/location] at [address].”
Stop using water, avoid contact, keep children and pets away.
No water
“All taps / some taps have no water at [address]. Neighbors [are/are not] affected.”
Check if it is only hot water before calling it a city issue.
Meter leak
“The meter box at [address] is leaking/flooding.”
Do not open or tamper with meter equipment unless instructed.
Emergency turn-off
“I need water turned off at [address] because [pipe burst/leak/flood].”
Try private shutoff only if safe and accessible.

High Bill, Leak Alert or Continuous Flow

First check in MyH2O

  • Open usage tab.
  • Choose meter number from the drop-down.
  • Review prior-day hourly/daily usage.
  • Look for overnight continuous flow.
  • Check irrigation run time and watering days.

Leak repair adjustment

  • Submit within 60 days of completed repair.
  • One adjustment in a rolling 12-month period.
  • Up to two consecutive billing periods may qualify.
  • Credit can equal 50% of difference above average use if eligible.
  • Repair must be documented.

Undefined high use

  • Single-family residential account holder only.
  • Requires at least 13 consecutive months of use at the address.
  • Single bill must be more than twice similar-period average.
  • One adjustment in previous 24 months.
  • Submit within 60 days of service period end.
Send adjustment request by
Official detail
Email
MyWaterAccount@FortWorthTexas.gov
Fax
817-392-8137, Attn: Water Bill Adjustment
Mail
Fort Worth Water, Attn: Water Bill Adjustment, P.O. Box 870, Fort Worth, TX 76102
In person
100 Fort Worth Trail, Fort Worth, TX 76102, Monday-Friday 8 AM-5 PM, excluding city holidays.

Usually not eligible: swimming pool fill, new sod/trees/xeriscaping, visible dripping faucets for undefined high-use review, missing repair proof, or adjustment already used during the restricted period.

High-bill script: “My bill jumped from [normal CCF/gallons] to [new CCF/gallons]. MyH2O shows usage at [time/day]. I found/repaired [leak type] on [date] and have the invoice. Which adjustment form applies and what else do I need?”
High Water Use Adjustments Use MyH2O Alerts

2026 Fort Worth Water and Wastewater Rate Snapshot

How rates work: Fort Worth rates are per 100 cubic feet, called CCF. One CCF equals 748.1 gallons. Water and wastewater bills include a volume charge plus a fixed monthly service charge based on meter size.

2026 residential water volume
Inside city limit rate
Outside city limit rate
User meaning
First 6 CCF
$2.28/CCF
$2.85/CCF
Lowest residential tier.
>6 to 12 CCF
$3.19/CCF
$3.99/CCF
Second tier after basic indoor use.
>12 to 24 CCF
$4.29/CCF
$5.36/CCF
Check irrigation, leaks, or high household usage.
>24 CCF
$5.37/CCF
$6.71/CCF
High-use tier; use MyH2O hourly data immediately.
Common 2026 monthly service charge
Inside city limits
Outside city limits
Why it matters
Water, 5/8-inch x 3/4-inch meter
$13.75
$17.19
Common residential fixed water charge.
Water, 3/4-inch x 3/4-inch meter
$14.00
$17.50
Fixed charge before usage.
Wastewater residential volume
$4.30/CCF
$5.38/CCF
Sewer volume charge; compare with water usage and account class.
Wastewater, 5/8-inch x 3/4-inch meter
$7.90
$9.88
Common residential fixed wastewater charge.

Meter note: Fort Worth’s digital meter display uses cubic feet. To estimate monthly billed usage, subtract the first reading from the later reading. A flag icon may indicate a possible leak on the customer side of the meter.

Water & Wastewater Rates Bill FAQ

Fort Worth Watering Schedule and Violation Fees

Monday

No watering allowed.

Tuesday & Friday

Non-residential: apartments, businesses, parks, common areas.

Wednesday & Saturday

Even residential: addresses ending in 0, 2, 4, 6, 8.

Thursday & Sunday

Odd residential: addresses ending in 1, 3, 5, 7, 9.

Rule
Fort Worth requirement
What to do
No 10 AM-6 PM sprinklers
No watering by irrigation systems or sprinklers between 10 AM and 6 PM.
Set irrigation controller outside restricted hours.
Hand watering
Hand-held hose watering is allowed at any time.
Use for spot watering trees or stressed plants.
No precipitation watering
No watering during precipitation.
Use rain sensor and manually skip if needed.
No runoff/waste
No water waste through runoff or missing, misaligned, broken sprinkler heads.
Fix heads and shorten irrigation zones.
Rain/freeze sensors
Required on systems installed on or after June 1, 2007; commercial systems require annual inspection.
Check sensor before summer and winter.
Violation count
Fee / consequence
First violation
$25.00
Second violation
$50.00
Third violation
$75.00
Fourth violation
Citation and meter lock-out
Year-Round Watering Requirements Save Fort Worth Water

Water Quality, Reports and Source-Water Questions

Water Quality Reports

Fort Worth publishes an annual Drinking Water Quality Report with sources, treatment processes, and water quality information.

Surface water system

Fort Worth uses surface water from six sources and participates in regional water planning.

Service scale

The water director profile states Fort Worth Water provides water, wastewater and reclaimed water service to more than 1.4 million people in Fort Worth and surrounding communities.

Question
Best action
Is my water safe?
Read the current Drinking Water Quality Report and call 817-392-4477 if you have address-specific concerns.
Why is my water cloudy?
Check whether nearby flushing, work, or air in lines is occurring; report persistent quality concerns to customer service.
What if pressure is too high or low?
Check whether only one fixture is affected, then contact customer service with address and time pattern.
What if I see a water-quality alert?
Follow official Fort Worth Water instructions, not social media screenshots.
Fort Worth Water Main Page Annual Report

Fort Worth Water Customer Service Map

Use this map for walk-in customer-service and payment help at New City Hall, 100 Fort Worth Trail, 5th Floor.

Place
Address
Use for
New City Hall / Water Customer Service
100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102
Walk-in water customer service, in-person payment, leak adjustment drop-off, account help.
Payment mail
Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003
Water bill payments by check or money order.
Other correspondence
Fort Worth Water, P.O. Box 870, Fort Worth, TX 76101-0870
Account forms, non-payment correspondence, life support form route.
Fidelity Express network
Tarrant, Denton, Parker, Johnson and Dallas counties
Authorized cash payment locations. Bring both portions of current bill.

Fort Worth Water Utilities FAQ

What is the Fort Worth Water Utilities phone number?

Call 817-392-4477. For water emergencies, call the same number 24/7 and select option 1. For phone payment, select option 2.

How do I pay my Fort Worth water bill online?

Use the official MyH2O portal. You can log in, register, or make a one-time payment using your Fort Worth utility account information.

Is Fort Worth online water bill payment free?

Fort Worth’s Water Bill FAQ says online monthly water bill payment is completely free for customers. The 2.5% fee that began October 1, 2025 applies to certain development and permitting services only, not regular water bills.

Where is my Fort Worth Water account number?

Your utility account number is at the top left of your bill underneath your name. Commercial/enterprise users may also need the 2-digit cycle and route numbers from the Meter Information section.

Where can I pay in person?

Walk-in assistance is at New City Hall, 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102, Monday-Friday, 8 AM-5 PM, excluding city holidays.

Where do I mail a Fort Worth water bill payment?

Mail payment to Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Make checks or money orders payable to Fort Worth Water Department and do not mail cash.

How do I start new water service in Fort Worth?

Call 817-392-4477 or visit customer service. Request at least one business day before activation. A $20 activation charge per meter and a minimum $50 residential deposit may apply.

How do I transfer Fort Worth water service?

Request transfer at least one business day before your move. Provide account number or former service address, new address, and preferred transfer dates. Email subject can be “Transfer Service.”

What should I do if my Fort Worth water bill is high?

Check MyH2O hourly/daily usage, look for continuous flow, inspect toilets and irrigation, compare CCF usage, then ask about a leak repair adjustment or undefined high-use adjustment if eligible.

How does a Fort Worth leak adjustment work?

Submit repair documentation within 60 days of completed repair. If eligible, up to two consecutive billing periods may receive a credit equal to 50% of the difference above average use. Only one leak repair adjustment is allowed in a rolling 12-month period.

What are Fort Worth watering days?

Monday has no watering. Non-residential sites water Tuesday and Friday. Even residential addresses water Wednesday and Saturday. Odd residential addresses water Thursday and Sunday.

What happens if I violate watering rules?

Violation fees are $25 for first violation, $50 for second, $75 for third, and citation plus meter lock-out for a fourth violation.

30-Second Fort Worth Water Checklist

Pay/login: MyH2O portal → account number → pay/register → save confirmation.

Emergency: 817-392-4477 → option 1 → address/cross street/issue/time started.

Phone payment: 817-392-4477 → option 2 → account number and bank/card details.

High bill: MyH2O hourly use → check continuous flow/toilets/irrigation → repair proof → adjustment request within 60 days.

Walk-in: 100 Fort Worth Trail, 5th Floor, Monday-Friday 8 AM-5 PM.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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