Springdale Water Utilities Help Desk for Bills, Login, Service and Water Problems
Use this page to pay your SWU bill, log in, call the right number, start or cancel service, check 2026 water/sewer rates, report a leak, request an adjustment, understand trash billing, or find the office without digging through several official pages.
Start Here: What Do You Need?
Searcher intent |
Best official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online now |
Water account number from your paper bill. |
Paymentus says one-time payments need only the account number. Payments before midnight post next day; after midnight post within 48 hours. |
|
Pay by phone |
Account number and payment method. |
SWU lists Paymentus phone pay for credit card, debit card and electronic check payments. |
|
Login / e-Statements |
Email, password, account details. |
e-Statements are free, show a full copy of your bill, and allow online access 24/7. |
|
Start or transfer service |
Service address, start date, ID, lease if renting, old account if transferring. |
Deposit required before service is established. Transfer deposit requires old account paid in full. |
|
Cancel service |
Account number, service address, disconnect date, forwarding address, last 4 of DL or tax ID. |
Final bill is mailed to forwarding address. Bank draft does not draft final bill. |
|
Report leak |
Leak location, severity, on-property/inside-home answer, contact info. |
This is not the billing adjustment form. Use Leak Repair Form/Affidavit for adjustment consideration. |
|
Emergency leak |
Exact location, cross street, inside/outside, severity, safety risk. |
Do not wait for an online form if the leak is urgent. |
|
Trash question |
CARDS Recycling: 479-435-9061 |
Service address, cart/recycling issue, missed pickup detail. |
SWU bills trash for qualifying city-limit residences but CARDS handles trash service questions. |
Official Springdale Water Utilities Info Box
Office
Springdale Water Utilities
526 Oak Ave.
Springdale, AR 72762
Phone: 479-751-5751
Fax: 479-750-4039
Hours
Office: 8:00 AM-4:30 PM
Drive-thru: 8:00 AM-4:15 PM
Lobby: open for new services and transfers. SWU asks customers to call 479-751-5751 upon arrival.
Mail and Local Area
Payment mail:
Springdale Water Utilities
PO Box 769
Springdale, AR 72765
Area: Springdale, Arkansas; Northwest Arkansas; Washington/Benton County area.
Quick role check: SWU provides water and sewer utility service. Trash charges may appear for Springdale city-limit residences, but CARDS Recycling handles trash service questions.
Pay Bill, Login and Avoid Wrong Payment Sites
One-time online pay
Use Paymentus. Account number required.
Phone payment
Call Paymentus at 1-833-944-0025. Account number required.
Free bank draft
Automatic Bank Draft has no fee and drafts on due date or next business day.
Drive-thru / kiosk
Drive-thru runs 8:00 AM-4:15 PM. Self-service kiosk is available 24/7.
Payment route |
Official detail |
Best for |
Important warning |
|---|---|---|---|
Paymentus online |
Credit card, debit card and electronic check accepted. $1.69 convenience fee listed by SWU. |
Fast payment from computer or mobile device. |
Payment posts next business day on SWU payment page; Paymentus portal also notes before-midnight payments post next day. |
Paymentus phone |
Call 1-833-944-0025; account number required. |
Users who want payment by phone instead of website. |
Keep confirmation number. Do not use unapproved third-party phone numbers. |
Automatic Bank Draft |
No additional charge or fee. Bill drafts from checking account on due date or next business day. |
Users who want to avoid late fees and service provider payment charges. |
New bank draft can take about 4 weeks to establish. Keep paying normally until bill says “DO NOT PAY – WILL BE DRAFTED.” |
e-Statements |
Free electronic bill; complete facsimile of paper bill; access bill online 24/7. |
Users who want email bill delivery and online access. |
Changing password/email or switching back to paper is handled in “My Profile” after login. |
Drive-thru |
Bill payments must go through drive-thru during SWU payment hours. |
Cash/check/card users visiting the office. |
Lobby is for new services and transfers, not routine bill payment. |
Self-service kiosk |
Available 24 hours a day, 7 days a week. |
After-hours payment at SWU. |
Kiosk payments post next day; payment is not late if paid after hours on due date up to midnight. |
Mail |
Mail payment stub and payment to PO Box 769, Springdale, AR 72765. |
Normal bills with time before due date. |
Allow 5-7 mailing days. |
Unapproved third-party processors |
SWU specifically says DOXO is not approved and SWU cannot help with late/missing DOXO payments. |
Avoid. |
Use SWU website, mobile-friendly official route, office, kiosk, or bank draft. |
Official bill-pay links:
Local Harps Pay Site Kiosks
SWU says selected local Harps Food Stores have “PAY SITE” machines. On the machine, search for “Springdale Water.” Kiosk payments post next day and may be made after hours up to midnight on the due date.
Location |
Address |
City / ZIP |
Use for |
|---|---|---|---|
Harps | 1945 Butterfield Coach Rd | Springdale 72764 | PAY SITE kiosk payment |
Harps | 3055 North College | Fayetteville 72703 | PAY SITE kiosk payment |
Harps | 1007 Jones Road | Springdale 72762 | PAY SITE kiosk payment |
Harps | 1101 S Thompson / HWY 71 S | Springdale 72764 | PAY SITE kiosk payment |
Harps | 916 W Monroe Ave | Lowell 72745 | PAY SITE kiosk payment |
Start, Transfer or Cancel Service
Start new service
- Use the Water Service Application.
- Select new water service.
- Prepare requested start date.
- Upload lease if renting.
- Upload color copy of driver’s license.
- Review deposit agreement.
Transfer service
- Current account must be paid in full.
- Old service must disconnect no more than 3 days after new service connects.
- $20 transfer fee applies.
- Provide old service address or account number.
- Bank draft does not automatically transfer; use bank draft form if needed.
Cancel service
- Use Cancel Service Form.
- Provide account number and name.
- Provide last 4 of driver’s license or tax ID.
- Choose disconnect date.
- Add forwarding address.
- Final bill will not be drafted if you are on bank draft.
Deposit / charge | Amount | When it matters |
|---|---|---|
Homeowner deposit | $50.00 | New water service |
Renter deposit | $100.00 | New water service for renters |
Commercial deposit | $150.00 | Commercial accounts |
Landlord deposit | $200.00 | Landlords / property managers with multiple rentals, temporary service only |
Fire hydrant deposit | $500.00 | Fire hydrant account setup |
Construction: one meter | $500.00 | Construction account |
Construction: two or more meters | $1,000.00 | Construction account with multiple meters |
Same-day service charge | $50.00 | When requesting same-day activation |
Collection charge | $35.00 | Collection/account issue |
Insufficient payment fee | $35.00 | Returned/failed payment |
2026 Water and Sewer Rates Users Actually Search For
For bills after the scheduled 10/01/2026 change, use the 2026 column in SWU’s official rate table. “Per M” means per 1,000 gallons or portion of 1,000 gallons.
Inside-city water
10/01/2026 minimum: $16.40 for first 1,000 gallons.
Outside-city water
10/01/2026 minimum: $18.15 for first 1,000 gallons.
Inside-city sewer
10/01/2026 minimum: $23.40 for first 1,000 gallons.
Lowell sewer
10/01/2026 minimum: $34.15, including Lowell surcharge details.
| Rate item effective 10/01/2026 | Inside city | Outside city | Why user cares |
|---|---|---|---|
| Water minimum, first 1,000 gallons | $16.40 | $18.15 | Base water amount for small users |
| Water next 24,000 gallons | $4.97 per M | $5.32 per M | Most household usage above minimum |
| Seasonal 5/8 x 3/4 meter monthly charge | $3.50 | $4.50 | Irrigation/pool/outdoor meter |
| Seasonal meter usage charge | $4.04 per 1,000 gallons | $4.34 per 1,000 gallons | Outdoor water not charged sewer |
| Federal Safe Drinking Water Act fee | $0.40/month | $0.40/month | Monthly bill line item |
| Sewer minimum, first 1,000 gallons | $23.40 | $24.65 | Base sewer amount |
| Sewer next 24,000 gallons | $7.17 per M | $7.48 per M | Common sewer volume billing tier |
| Lowell sewer minimum | $34.15 | Lowell table includes bond-retirement surcharge | |
| Lowell sewer next 24,000 gallons | $8.23 per M | Lowell-specific sewer rate | |
Inside-town bill estimate | 10/01/2026 estimate | Use this to |
|---|---|---|
1,000 gallons | $39.80 | Very low-use household comparison |
3,000 gallons | $64.08 | Small household comparison |
5,000 gallons | $88.36 | Common household estimate |
7,000 gallons | $112.64 | Higher-use household estimate |
10,000 gallons | $149.06 | Lawn, guests, leak or high-use check |
High Bill, Leak Report, Pool Adjustment and Seasonal Meter
Report a leak
Use the form for known or suspected leaks. Include location, severity and contact info.
Leak adjustment
Use Leak Repair Form/Affidavit if you want an adjustment considered after repair.
Pool adjustment
One-time sewer adjustment may apply for a brand-new purchased and installed pool of 10,000+ gallons.
Situation | Official requirement / clue | What to do next |
|---|---|---|
Leak visible in street or yard | Report location, whether on your property, whether inside home, and severity from small to large. | Use Report a Leak form unless urgent; call emergency number if urgent. |
Billing adjustment after leak repair | Online Forms page lists Leak Repair Form/Affidavit “to be considered for a leak adjustment.” | Keep plumber receipt, repair date, photos and account number. |
New pool fill | Pool must be brand new, purchased and installed, with published capacity of 10,000 gallons or more. | Upload proof of purchase, manufacturer’s published capacity, fill date and service address. |
Pool adjustment limit | Adjustment applies to sewer consideration only; no adjustments to water rates billed. | Submit Pool Adjustment Form after fill. |
Seasonal meter | Outdoor meter for plants, irrigation or pool; no sewer charged because water does not enter sewer system. | Call/submit seasonal meter form to turn on in spring and off in fall. |
Seasonal meter minimum | SWU says seasonal water minimum is $2.50 in-town and $3.50 out-of-town plus tax on its seasonal-meter page. | Turn it off in fall to stop minimum monthly fee until next season. |
Water Quality, Backflow and Sewer Safety
Water quality report
SWU says it is required by law to provide customers with a Drinking Water Quality Report each year.
Beaver Water District
SWU links customers to Beaver Water District’s water quality report for source/treatment information.
Backflow team
Cross Connection: 479-927-4185
Springdale Water uses SwiftComply for backflow data management.
Question | Direct answer | User action |
|---|---|---|
Who needs a backflow preventer? | Most commercial/industrial customers, fire sprinkler lines, and residential lawn irrigation systems. | Confirm device/testing status with Cross Connection team. |
Who can install? | Domestic/irrigation devices: licensed plumber certified by Arkansas Department of Health. Fire devices: person certified by Arkansas Fire Protection Licensing Board. | Use a properly licensed installer. |
Who can test? | Testing must be performed by personnel licensed by Arkansas Department of Health as an Assembly Testing Technician. | Use certified tester list. |
How often is testing required? | Within 10 days of initial installation and annually thereafter unless exempted by ordinance. | Submit test report to SWU Cross-Connection Control. |
Winter protection | Use heated enclosure or heated building; irrigation devices may be removed/stored if system is shut down for winter. | Protect device before freeze events. |
Cost responsibility | Owner bears cost of installation, testing and maintenance. | Get quotes because testing prices vary. |
Do not flush: SWU says grease, contraceptives, feminine hygiene products, cleaning rags, diapers, baby/toilet wipes, clothing, toys and other objects can stop or damage sewer pumps and equipment.
Trash & Recycling on the Water Bill
Inside Springdale city limits
Trash service is included for residences within Springdale city limits. SWU acts as the billing agent for CARDS Recycling.
Outside city limits
If you live outside Springdale city limits or inside another city SWU services, trash is not included by SWU.
CARDS contact
Phone: 479-435-9061
Email: cityofspringdale@cardsrecycling.com
Trash item | Official detail | Action |
|---|---|---|
Standard trash/recycling rate | $20.33 effective February 1, 2026 | Check water bill if you are inside Springdale city limits. |
Senior trash rate | $18.33 effective February 1, 2026 | Must be 65+ and water account holder; verification required. |
Cart/bin when moving | Poly-cart and recycle bin are CARDS property, barcoded to address. | Leave cart/bin at the address. |
Lowell trash question | City of Lowell: 479-770-2185 | Contact city if trash not billed by SWU. |
Johnson trash question | City of Johnson: 479-521-7291 | Contact city if trash not billed by SWU. |
Elm Springs trash question | 479-878-1384 or 479-878-1385 | Contact city if trash not billed by SWU. |
Bulky waste pickup | City of Springdale program | Use City bulky waste page, not SWU billing. |
Before Digging, Fencing, Pool or Irrigation Work
Arkansas 811
Call: 811 or 1-800-482-8998
Start a ticket before excavation, fencing, planting, pool installation, concrete, driveway work or digging.
Wait and confirm
Arkansas 811 says utilities have two working days to locate lines. Tickets are valid for 20 working days, and work should start within 10 working days.
Private-line warning: Arkansas 811 says utility companies locate their own lines; buried lines behind the meter are generally private and may require a private locator.
S.T.E.P. System: Former Bethel Heights Area Clue
How to recognize it
If you have a control panel on the side of the home, a large underground tank with two green lids, and live in the former Bethel Heights area, your home may be on the pressure sewer system.
Maintenance responsibility
SWU says it no longer performs maintenance on STEP tanks and pumping systems at customer properties. Property owners must maintain these systems in good working order.
Springdale Water Utilities Map, Office and Contact Routes
Place / route | Address / phone | Use for |
|---|---|---|
SWU office | 526 Oak Ave., Springdale, AR 72762 | New service, transfer, drive-thru payment, customer help |
Payment mailing address | PO Box 769, Springdale, AR 72765 | Mail bill stub and payment |
Main phone | 479-751-5751 | Customer service, office arrival, billing, business-hour emergency |
After-hours emergency leak | 479-756-3657 | Non-business/holiday emergency leak reporting |
Paymentus phone pay | 1-833-944-0025 | Automated payment by phone |
CARDS Recycling | 479-435-9061 | Trash service, billing or equipment questions |
Cross Connection team | 479-927-4185 | Backflow device, tester registration and report questions |
Arkansas 811 | 811 or 1-800-482-8998 | Locate ticket before digging |
Springdale Water Utilities FAQ
What is the Springdale Water Utilities phone number?
The main phone number is 479-751-5751. The Paymentus phone payment number is 1-833-944-0025. For emergency leaks after business hours or on holidays, use 479-756-3657.
Where is Springdale Water Utilities located?
The office is at 526 Oak Ave., Springdale, AR 72762. Payment mail should be sent to Springdale Water Utilities, PO Box 769, Springdale, AR 72765.
How do I pay my Springdale Water bill online?
Use the official Paymentus portal at ipn4.paymentus.com/cp/spwu. You need your water account number from your paper bill. Paymentus says one-time payments can be made without registering.
What is the online payment fee?
SWU’s payment page lists a $1.69 Paymentus convenience fee for online and phone payments. Free Automatic Bank Draft is separate from Paymentus autopayment.
Does Springdale Water have paperless billing?
Yes. SWU offers e-Statements that deliver a complete copy of the bill to your email and allow online access 24/7. Use My Profile after login to change email/password or switch back to paper.
What are Springdale Water office hours?
Office hours are listed as 8:00 AM to 4:30 PM. The drive-thru is listed as 8:00 AM to 4:15 PM. The lobby is open for new services and transfers; call 479-751-5751 upon arrival.
How do I start or transfer water service?
Use the Water Service Application. For transfer, the existing account must be paid in full and service at the old address must be disconnected no more than three days after the new service connects. A $20 transfer fee applies.
How do I cancel Springdale Water service?
Use the Cancel Service Form. Prepare account number, name, service address, phone, last four digits of driver’s license or tax ID, email, disconnect date and forwarding address.
What is the 2026 inside-city water minimum?
For the 10/01/2026 scheduled rate column, SWU lists inside-city water minimum at $16.40 for the first 1,000 gallons.
Who handles trash service questions?
CARDS Recycling handles trash questions. Call 479-435-9061 or email cityofspringdale@cardsrecycling.com. SWU acts as billing agent for qualifying Springdale city-limit residential trash service.
30-Second Springdale Water Checklist
Pay: Paymentus portal or 1-833-944-0025 → account number → payment method → save confirmation.
Free autopay: use Bank Draft Form → keep paying normally until bill says “DO NOT PAY – WILL BE DRAFTED.”
Call: 479-751-5751 for customer service and business-hour leak help; 479-756-3657 after hours/holidays for emergency leaks.
Visit: 526 Oak Ave., Springdale, AR 72762. Payments go through drive-thru; lobby is for new services and transfers.
Move service: start/transfer form for new address; cancel form for disconnect; final bill is mailed and not drafted by bank draft.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.
Safe Water Bill Payment Checklist
Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.
Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.