Palm Beach Water Utilities Help Desk for Bills, Login and Service
Use this guide to pay your PBCWUD bill, log in safely, call the right number, report a water or sewer emergency, start or stop service, check a high bill, find a drop box, and understand what details matter before you submit payment.
Start Here: Choose the Right PBCWUD Action
User need |
Official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online or view account |
User name/password, or account info if registering. |
Portal says online bills can be paid online with no fee and access is free. |
|
Pay by phone |
561-740-4600 or 877-477-1305, option #2 |
Account number, payment method, balance, service address. |
Automated phone system is listed as available 24/7 for one-time payment. |
Start, stop, or change service |
561-740-4600 or 877-477-1305, option #4 |
Photo ID details, service address, move date, checking/routing info if needed. |
Residential customers can often start service by phone if in PBCWUD area. |
Report water/sewer emergency |
561-740-4600, option #1 |
Address, cross street, issue type, safety risk, time started. |
Use for water main break, hydrant leak, low pressure, sewer backup, meter leak or missing meter lid. |
Find your water provider |
Service address and municipality/community name. |
Palm Beach County has 20+ water utilities; do not assume PBCWUD is your provider. |
|
High bill or suspected leak |
10-digit account number and 4-digit account ID from bill. |
myAMI is separate from e-Bill and can show usage reports and alerts. |
Payment safety rule: PBCWUD says it is not affiliated with third-party companies such as Western Union or check-cashing stores. Third-party payments may take several days to post and can make the account past due or delinquent.
Official Palm Beach County Water Utilities Contact Box
Customer Service Center
Address:
9045 Jog Road
Boynton Beach, FL 33472
Phone: 561-740-4600
Walk-in: Mon-Fri, 8:00 AM-5:00 PM
Call center: Mon-Fri, 7:30 AM-6:00 PM
Western Region Center
Address:
Glades Office Building
2976 State Road 15
Belle Glade, FL 33430
Phone: 877-477-1305
Walk-in: Mon-Fri, 8:00 AM-5:00 PM
Call center: Mon-Fri, 7:30 AM-6:00 PM
Mailing / Service Area
Mail:
P.O. Box 24740
West Palm Beach, FL 33416
Service: PBCWUD serves central and south-central unincorporated Palm Beach County and western communities. Use Find Your Provider if unsure.
Department snapshot: PBCWUD is the largest water utility in Palm Beach County, serving more than 600,000 residents across unincorporated areas and western communities. The 2026 water-quality news release says the utility distributes more than 60 million gallons per day to over 645,000 residents across about 1,300 square miles.
Official pages:
How to Pay a Palm Beach Water Utilities Bill
Pick the method based on urgency. Online/phone routes are better for fast action; mail and bank bill-pay require enough time before the due date.
Payment method |
Official details |
Best for |
Watch out for |
|---|---|---|---|
Online e-Bill / account login |
ebill.pbcwater.com; registered users enter user name and password. New users can register for free. |
Viewing bills, paying online, paperless billing, usage history. |
Portal may be unavailable for system maintenance between 4:00 AM and 7:00 AM ET. |
Online card payment |
PBCWUD payment page says online payment accepts MasterCard, Visa, Discover and American Express. |
Fast payment from phone or desktop. |
Confirm the account, amount and receipt before closing the page. |
Automatic debit |
Enroll by logging into your account at pbcwater.com or by using the Automatic Debit Form and returning it to PBCWUD. |
Avoiding missed due dates. |
Do not assume autopay is active until it appears in your account or is confirmed. |
Phone payment |
Call 561-740-4600 or 877-477-1305, option #2. |
Website problems, locked login, or one-time payment by phone. |
Listen for and save the confirmation number. |
Bank bill pay |
Arrange electronic bill payment with your bank and provide your 10-digit account number. |
People who pay bills from their bank. |
Can post slower than the PBCWUD portal. Not ideal for shutoff notices. |
Mail |
Use the pre-addressed return envelope included with the bill and return the proper bill portion. |
Normal, not-urgent bills. |
Do not send cash. Avoid tape/staples. Allow enough time to avoid late fees. |
In person |
Customer centers: 9045 Jog Road, Boynton Beach and 2976 State Road 15, Belle Glade. |
Cash, card, money order or check; service questions while paying. |
Walk-in lobby hours are Monday-Friday, 8:00 AM-5:00 PM, excluding holidays. |
Drop box |
Check or money order only. Transactions received before 9:00 AM are credited same business day. |
After-hours check/money order drop-off. |
Do not put cash in a drop box. |
PBCWUD Login, Registration and Account Access
Registered users
- Enter user name and password.
- Use Forgot Password or Forgot User Name if needed.
- View bills online.
- Pay bills online with no fee.
- Sign up for paperless billing.
New users
- Registration is free.
- Use account details from your current bill.
- Keep your email accessible.
- Do not create duplicate accounts if already registered.
- Maintenance may occur 4:00-7:00 AM ET.
myAMI is separate
- Billing login and myAMI login are separate.
- myAMI needs 10-digit account number.
- myAMI also needs 4-digit account ID.
- It helps monitor usage and leak-like spikes.
- Text alerts may have carrier charges.
Common login mistake: PBCWUD’s myAMI FAQ says the myAMI account is a separate login from the e-Bill account. Use e-Bill to pay and myAMI to monitor consumption, usage reports and alerts.
Past-Due Bill, Delinquent Fee or Water Shutoff Risk
14-day rule
PBCWUD FAQ says if a past-due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice.
$35 delinquent fee
A $35 delinquent fee may be charged and required to be paid when a disconnect service order has been initiated, even if disconnection has not occurred.
Restoration timing
FAQ says restoration of service may be completed within one business day after the past-due balance is satisfied.
Problem |
Ask PBCWUD |
Record before ending call |
|---|---|---|
Past due but not disconnected |
“What exact amount prevents disconnection, and which payment method posts fast enough?” |
Amount, deadline, method, staff name, time. |
Disconnect order started |
“Does the $35 delinquent fee apply, and what total amount must be paid?” |
Total balance, fee, confirmation instructions. |
Already disconnected |
“What is required for restoration and when can service be restored after payment?” |
Receipt number, restoration window, field crew notes. |
Need alerts before interruption |
“Can I opt in to delinquency email notifications?” |
Portal/email confirmation and account alert settings. |
Third-party payment already made |
“Has this payment posted? Can you see any pending confirmation?” |
Third-party receipt, amount, date, account number. |
Start, Stop or Change Service
Residential start service
- Call 561-740-4600, option #4.
- Western customers may call 877-477-1305.
- Have checking account and routing number ready.
- PBCWUD says credit card payments are not accepted over the phone for this setup.
- Government-issued photo ID is required for residential customers.
Deposits and account rules
- New customers must pay a deposit before service starts.
- Deposit does not prevent termination for non-payment.
- Deposit may be credited after 12 months of good payment history.
- Additional deposit may apply after repeated non-payment disconnections or uncollectable payment.
- Base Facility Fee can apply even when no water is used.
Owner / rental property note
If you own rental property, PBCWUD says a new account will be established in the owner’s name after a vacating tenant’s service termination date. The owner is billed for charges until a new tenant requests service.
Provider check: PBCWUD provides service across unincorporated Palm Beach County. If you are unsure whether PBCWUD serves the address, use the Find Your Provider tool before trying to open an account.
High Bill, Leak Check and myAMI Alerts
Pool fill
PBCWUD FAQ says filling an average swimming pool can take up to 20,000 gallons.
Running hose
A hose left running on the lawn can use hundreds of gallons.
Common leaks
The FAQ points to toilets and irrigation systems as common high-bill culprits.
myAMI
Use pbcwater.com/myAMI to view consumption reports and set usage alerts.
myAMI question |
Official answer |
What to do |
|---|---|---|
Who can register? |
Any PBCWUD customer receiving a monthly billing statement can register. |
Use the 10-digit account number and 4-digit account ID from the bill. |
Is it the same as billing login? |
No. myAMI login is separate from the e-Bill account login. |
Use e-Bill to pay; use myAMI to monitor usage and alerts. |
Can apartment units use it? |
Master-metered apartments/condos may not get individual-unit alerts. |
Ask landlord/property manager if your unit is master-metered. |
What alerts exist? |
Usage alerts can be set for billing cycle, day, multi-day, or vacation period. |
Set vacation/high-usage alerts before travel or when troubleshooting leaks. |
Why is myAMI different from bill? |
Hourly/daily values are estimates and may differ slightly from billed usage. |
For bill comparison, enter the exact billing-service date range in usage details. |
Supported browsers |
Firefox, Chrome, Safari and Microsoft Edge. |
Switch browser if login/dashboard does not load. |
Usage and conservation links:
Rates, Base Fees and Bill Calculation
Bill structure
PBCWUD says the average potable water bill has a fixed Base Facility Fee and a Commodity charge based on usage.
2025-2026 change
Residential rate page lists a 3.687% increase effective October 1, 2025, based on 75% of the CPI increase for Water and Sewer Maintenance.
Base fee even with no use
FAQ explains Base Facility Fees help recover ongoing costs required to maintain service availability to the property.
Common residential rate item |
Official figure shown for current schedule |
How user should use it |
|---|---|---|
Single-family 5/8" x 3/4" base |
Water $14.09 + wastewater $25.13 = $39.22 total. |
Useful for understanding why a bill exists even with low usage. |
Single-family water/wastewater commodity, 0-4 |
Water $2.31 + wastewater $2.59 = $4.90. |
Compare usage tiers on a residential bill. |
Single-family water/wastewater commodity, 5-10 |
Water $5.11 + wastewater $2.59 = $7.70. |
Higher usage moves into higher tiers. |
Single-family water/wastewater commodity, 11-25 |
Water $9.06 + wastewater $0.00 = $9.06. |
Check if outdoor use or leak pushed the account into higher use. |
Single-family water/wastewater commodity, over 25 |
Water $10.45 + wastewater $0.00 = $10.45. |
Large jumps may reflect irrigation, pool fill, leak, or extended hose use. |
Reclaimed water commodity |
$0.36 shown on rate schedule. |
Applies only where reclaimed service is available and billed. |
Rate caution: rates change. Use this table for orientation, then verify current charges on PBCWUD’s official Residential Rates page and your latest bill.
Report Water, Sewer, Boil Notice or Maintenance Problems
24/7 emergency hotline
561-740-4600, option #1.
Use for active water or sewer issues, not normal billing questions.
Report these issues
- Water main break.
- Fire hydrant leak.
- Low water pressure.
- Sewer backup or complaint.
- Exposed water leak near meter.
- Broken/missing meter box or lid.
- Main water valve lid or box problem.
Boil notice alerts
PBCWUD says boil notices may be communicated through door hangers, local media, bulletin boards and automated phone calls. Customers are also encouraged to register with AlertPBC.
Emergency type |
What to say |
What to avoid |
|---|---|---|
Water main break |
“Water is flowing/bubbling at [address/cross street]. It started around [time].” |
Do not walk into flooded roadways or damaged pavement. |
Low pressure / no water |
“The issue affects [all taps/some taps]. Neighbors [are/are not] affected.” |
Do not assume it is your house only before checking notice/neighbor pattern. |
Sewer backup |
“Wastewater is backing up at [toilet/floor drain/shower]. I stopped using water.” |
Avoid contact with wastewater; keep children and pets away. |
Boil water notice |
Ask whether your exact address is affected and when the notice is lifted. |
Do not rely on old social posts. Confirm with PBCWUD/official notice. |
Meter box problem |
“Meter lid/box is broken, missing, exposed, or unsafe at [address].” |
Do not cover the meter box with fill or sod; access issues can create cost. |
Emergency and notice links:
Water Quality, CCR Report and Chlorine Flush Updates
2025 CCR published
PBCWUD announced its annual Consumer Confidence Report on June 24, 2026. The report shows zero water quality violations for 2025.
Water source
PBCWUD says drinking water comes from the Biscayne and Floridan Aquifers.
Printed copy
To request a printed copy of the water-quality report, email your name and full mailing address to WUDPR@pbcwater.com.
Water-quality question |
Answer from official sources |
User action |
|---|---|---|
What is the Water Quality Report? |
PBCWUD says the CCR explains drinking-water quality and the services delivered each day. It is issued annually in late spring and includes previous calendar-year data. |
Open the latest report from the Water Quality page. |
How much testing is done? |
The 2026 news release says PBCWUD conducted more than 50,000 water quality analyses in 2025. |
Use the CCR for official detected contaminant and compliance data. |
What about lead in plumbing? |
PBCWUD advises cold water use, flushing taps, cleaning faucet aerators, smart plumbing repairs, and water testing after plumbing work. |
Follow the listed steps if your plumbing contains lead pipe or lead-soldered pipes. |
What happened July 5-25, 2026? |
PBCWUD used free chlorine instead of chloramine during a temporary semiannual water-system modification. |
Sensitive customers could refrigerate an open container for a few hours to let chlorine dissipate. |
Who needs special guidance during free chlorine? |
Home dialysis users, aquarium owners, and fish/shellfish holding tanks should seek professional guidance for chlorine residual removal. |
Call PBCWUD option #1 if unsure. |
Who was not affected by the July 2026 modification? |
PBCWUD stated the process would not affect customers in Belle Glade, Pahokee, and South Bay. |
Still verify local notices if a separate outage or advisory is active. |
Official water-quality links:
Drop Boxes and In-Person Payment Locations
Location |
Address |
Use for |
Important rule |
|---|---|---|---|
PBCWUD Boynton Beach Customer Service Center |
9045 Jog Road, Boynton Beach, FL 33472 |
Walk-in payment, customer service, forms, drop box. |
Walk-in hours: Mon-Fri, 8:00 AM-5:00 PM. |
Western Customer Service Center |
2976 State Road 15, Belle Glade, FL 33430 |
Western region payment/customer service/drop box. |
Call center: Mon-Fri, 7:30 AM-6:00 PM. |
Palm Beach County Main Library |
3650 Summit Boulevard, West Palm Beach |
Drop box. |
Check or money order only; no cash. |
Palm Beach County West Boca Branch Library |
18685 State Road 7, Boca Raton |
Drop box. |
Payments before 9:00 AM credited same business day. |
Belle Glade City Hall |
110 Dr. Martin Luther King Jr. Blvd West, Belle Glade |
Drop box. |
No cash in drop box. |
City of South Bay |
335 SW 2nd Avenue, South Bay |
Drop box. |
Use proper account/payment stub. |
City of Pahokee |
207 Bacom Point Road, Pahokee |
Drop box. |
Confirm current access before going. |
Do not drop cash: PBCWUD specifically states cash payments are not accepted via drop box.
Palm Beach Water Utilities Map and Office Directions
Use the map for the Boynton Beach Customer Service Center. Western-area customers can use the Belle Glade center listed in the location table.
Office |
Address |
Phone |
Best for |
|---|---|---|---|
Boynton Beach Customer Service Center |
9045 Jog Road, Boynton Beach, FL 33472 |
Account help, payment, forms, start/stop questions, drop box. |
|
Western Region Customer Service Center |
2976 State Road 15, Belle Glade, FL 33430 |
Glades/western area account help, payment, forms, drop box. |
|
Mailing address |
P.O. Box 24740, West Palm Beach, FL 33416 |
Mail correspondence/payment only when using official bill instructions. |
Palm Beach Water Utilities FAQ
How do I pay my Palm Beach County Water Utilities bill online?
Use the official e-Bill login at ebill.pbcwater.com. Registered users can view bills, pay online with no fee, sign up for paperless billing, view usage history, and manage account access.
What is the PBCWUD customer service phone number?
The main customer service number is 561-740-4600. Western region customers may also call 877-477-1305. The call center is listed as open Monday-Friday, 7:30 AM-6:00 PM.
What number do I call for a water or sewer emergency?
Call 561-740-4600 and select option #1. PBCWUD lists this as the 24-hour emergency route for water main breaks, fire hydrant leaks, low pressure, sewer backups, exposed leaks near the meter, and meter box problems.
Can I pay by phone?
Yes. For automated phone payment, call 561-740-4600 or 877-477-1305 and select option #2. Save the confirmation number before ending the call.
Where are the PBCWUD customer service offices?
The Boynton Beach Customer Service Center is at 9045 Jog Road, Boynton Beach, FL 33472. The Western Region Customer Service Center is at 2976 State Road 15, Belle Glade, FL 33430.
What is the PBCWUD mailing address?
The contact page lists P.O. Box 24740, West Palm Beach, FL 33416. For mailed payments, use the pre-addressed envelope from your bill and include the proper bill portion so the account is credited correctly.
How do I start, stop, or change service?
Residential customers can call 561-740-4600 or 877-477-1305 and select option #4. PBCWUD says customers should have checking account and routing number ready and that credit card payments are not accepted over the phone for this setup.
What happens if my PBCWUD account is past due?
PBCWUD says past-due accounts are subject to delinquency charge. If the past-due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice.
Why is my Palm Beach water bill higher than usual?
Review recent usage first. PBCWUD notes that filling an average pool can take up to 20,000 gallons, a running hose can use hundreds of gallons, and toilets or irrigation systems are common leak sources. myAMI can help monitor consumption and alerts.
Where can I find the PBCWUD water quality report?
Use the official PBCWUD Water Quality page. PBCWUD says the Customer Confidence Report is issued annually in late spring and includes the previous calendar year’s water-quality data.
30-Second Palm Beach Water Utilities Checklist
Pay/login: use ebill.pbcwater.com, not a third-party payment listing.
Phone: 561-740-4600; western region 877-477-1305; payment option #2; service start/stop option #4; emergency option #1.
Office: Boynton Beach at 9045 Jog Road or Belle Glade at 2976 State Road 15.
Past due: ask the exact rescue amount, posting method, delinquent fee, and restoration timing before paying.
High bill: check pool fill, hose use, toilets, irrigation, myAMI alerts, and billing-date range.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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