Longview Water Utilities 2026: Bill Pay, Login & Phone

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Longview TX Utilities • 2026 bill pay • Utility Access • phone • sewer • sanitation

Longview Utility Bill Help: Pay, Log In, Call, Start Service or Report an Emergency

Use this page like a quick utility desk. Pick the issue, use the official Longview route, prepare the exact account details, and avoid payment posting, service activation, sewer charge, or emergency-call mistakes.

Pay / Log In Call 903-237-1030 Emergency Hotline Rates & Fees

Start Here: What Do You Need?

Billing phone903-237-1030
Emergency903-236-3030
City Hall300 W. Cotton St.
Searcher intent
Best official action
Have ready
Critical detail
Pay without logging in
Utility Access Quick Pay.
The eight digits before the dash on your new utility bill.
Quick Pay does not need login information.
Log in / manage account
Create or sign in to Utility Access.
Email, password, utility account number, service address.
Sign-in profile lets you view details, manage single or multiple accounts, use multi-bill pay and e-Billing.
Pay by phone
Call 903-237-1030, press 1 for TeleWorks.
First 8 digits, 2 digits after dash, numeric part of service address.
Phone system can show balance, due date, billing details and accept card/check payment.
Start, transfer or close service
Water Service Application.
Address, date, ID/supporting documents if requested, service type.
Allow 48 hours / two business days. Same-day activation is available online for an extra fee.
After-hours water or sewer emergency
903-236-3030; contact page also lists 903-576-6767.
Exact address, cross street, issue type, when it started.
Use for water main/fire hydrant leaks, sewer emergencies or after-hours water trouble.
Bad taste / water quality
Water Quality: 903-237-2781.
Tap affected, color/odor/taste, time started, neighbors affected if known.
Annual Water Quality Reports are published on the City site.
Trash, recycling or bulky pickup
Sanitation: 903-237-1250.
Service address, item type, collection question.
Bulky service is up to 4 collections per year for residential sanitation addresses.

Account-number warning: Utility Access uses the eight numbers before the dash for online profile connection and Quick Pay. Phone payment asks for the first 8 digits, then the 2 digits after the dash, then the numeric part of the service address.

Official Longview Utility Contact Box

🏢

Utility Billing Services

City Hall
300 W. Cotton St.
Longview, TX 75601

Phone: 903-237-1030
Fax: 903-237-2722
Hours: Monday-Friday, 8 AM-5 PM

✉️

Mailing & after-hours

Mail payments to:
City of Longview Utility Billing Services
P.O. Box 1952
Longview, TX 75606-1952

Night drop box: available for after-hours payments.

🚨

Emergency / Public Works

After-hours water & sewer hotline:
903-236-3030 or 903-576-6767

Public Works / Sanitation address:
933 Mobile Dr., Longview, TX 75604

Official route
Use for
Phone / link
Utility Billing Services
Water bill, sewer bill, sanitation billing, login help, connect/disconnect, leaks at meter.
903-237-1030
Utility Access portal
Pay online, Quick Pay, register, sign in, e-Billing, multiple accounts.
Open portal
Water emergency line
After-hours water emergencies, water distribution, main or fire hydrant leaks.
903-236-3030
Wastewater emergency line
After-hours sewer emergency, wastewater trouble.
903-236-3030
Water Quality
Bad taste, water quality concern, water report questions.
903-237-2781
Sanitation
Pick-up days, bulky item pickups, trash and recycling questions.
903-237-1250

Bill Pay and Login: Choose the Right Method

Online profile

Register in Utility Access to view details, manage single or multiple accounts, use multi-bill pay and e-Billing.

Quick Pay

Pay without signing in. Use only the eight numbers before the dash from your new utility bill.

Phone payment

Call 903-237-1030, press 1, enter account digits and numeric service address.

In person / kiosk

City Hall lobby/drive-thru during business hours, plus 24/7 self-service kiosk.

Payment method
Official detail
Best for
Do not miss
Utility Access sign in
Connect your profile using the eight numbers before the dash on the new bill.
Customers who want account details, multiple accounts and e-Billing.
Use the new bill format, not an old saved number.
Quick Pay
No login needed; account number only.
Fast single payment.
Starting Jan. 1, 2026, debit/credit card fee is 3.6%, minimum $2.50. E-check avoids that service fee.
Card online
Credit/debit payments after 10 PM post the next business day.
Fast online payment when fee is acceptable.
Late-day payment may not post same business day.
E-check online
Electronic checks may take up to 48 hours to clear and post.
Avoiding card service fee.
Account may show pending before funds transfer into billing system.
Phone payment
TeleWorks phone system is available 24/7.
Portal issue or customer prefers phone.
Need first 8 account digits, 2 digits after dash and numeric address.
Mail
Utility Billing Services, P.O. Box 1952, Longview, TX 75606.
Routine payment with enough mailing time.
Not ideal near cutoff or late fee deadline.
Night deposit box
Available for after-hours payments.
After-hours check/money-order drop.
Do not use cash unless official instructions allow it.
Payment posting script: “I paid Longview utility account [account number] for [service address] on [date/time] by [method]. Confirmation/receipt is [number]. Can you confirm whether it posted and whether anything remains due?”

Start, Transfer or Close Water Service

Start service

  • Use the residential, commercial, printable or sewer-only application route.
  • Allow 48 hours / two business days.
  • Read the Water Service Agreement before signing.
  • Same-day activation is available online for an extra fee.

Transfer service

  • Prepare old address and new address.
  • Allow two business days.
  • Transfer fee may apply.
  • City rate page says previous and new service dates must be no more than 14 days apart for transfer-fee context.

Close service

  • Prepare closing date.
  • Provide forwarding address.
  • Ask about final bill and Auto Pay/bank draft.
  • Identity documents may be requested for account protection.

Customer account protection: Longview says Utility Billing Services follows FTC Red Flag Rule identity-theft protections. You may be asked for identifying information or supporting documents when opening, transferring, accessing by phone or closing an account.

Official service links:

Water Service Application Water Service Agreement Utility Access Portal

Water or Sewer Emergency: Call the Right Number

🚰

After-hours water emergency

Call: 903-236-3030

Use for after-hours water emergency, water distribution issues, water main or fire hydrant leaks.

🚽

After-hours sewer emergency

Call: 903-236-3030

Wastewater Collection responds to wastewater emergency calls 24/7.

💧

Water quality concern

Call: 903-237-2781

Use for bad taste or water quality questions. For active emergencies, call the emergency hotline.

Issue
Tell Longview this
Why it helps
Water main / hydrant leak
“Water is flowing at [address/cross street]. It started around [time].”
Routes to water distribution / emergency response.
No water / low pressure
“All taps / some taps are affected at [address]. Neighbors [are/are not] affected.”
Helps separate private plumbing from system issue.
Sewer backup
“Wastewater is backing up at [fixture/location]. I stopped using water.”
Helps wastewater crews prioritize emergency investigation.
Leak at meter
“There is water at/near the meter box for [service address].”
Utility Billing Services lists leaks at meter under water service customers phone route.
Bad taste / odor / color
“The issue is [taste/odor/color], at [one tap/all taps], started [time].”
Helps water quality staff decide whether sampling or flushing guidance is needed.

Safety note: if wastewater is backing up, avoid contact, keep children and pets away, stop running water when possible, and document damage only when safe.

Billing Cycles: Northeast, Northwest, Southeast and Southwest

Cycle / area
Bill date
Due date
What to do
Cycle 1 — Northeast
7th
28th
If no bill appears, check portal before the due date and call 903-237-1030.
Cycle 2 — Northwest
14th
7th
Set reminders based on the due date, not the mail delivery date.
Cycle 3 — Southeast
21st
14th
Use the portal for confirmation if paper bill is delayed.
Cycle 4 — Southwest
28th
21st
Watch posting times for online card/e-check near the due date.
Billing Cycle Map

2026 Bill Help: Current Longview Rates and Fees to Check

Effective rate basis

Longview’s current published utility rate page says rates and fees are effective October 1, 2025 under Resolution 6587.

Inside vs outside city

Water, sewer and refuse charges show separate inside-city and outside-city columns. Your service address matters.

Winter leak warning

Leaks in November, December or January can affect sewer charges for the following year. Report by May for possible adjustment eligibility.

Current published item
Inside city limits
Outside city limits
Meaning
5/8" water meter
$10.92
$19.91
Common residential base water charge.
1" water meter
$27.31
$49.79
Larger meter base charge.
1 1/2" water meter
$54.62
$99.57
Often larger residential/commercial service.
2" water meter
$87.39
$159.31
Higher capacity service.
3" water meter
$174.79
$318.64
Large-meter base charge.
Water volume after initial 2,000 gallons
$2.92 per 1,000 gallons
$4.42 per 1,000 gallons
Usage-sensitive portion of water bill.
Sewer — multi-family >3 units
$16.68
$28.17
Sewer base/service charge category.
Sewer — all others
$12.65
$21.66
Common residential sewer base category.
Sewer volume
$4.15 per 1,000 gallons
$6.70 per 1,000 gallons
Commercial billed by monthly water volume; residential based on winter average method.
Basic residential refuse
$19.35
$38.70
Garbage and recycling monthly charge.
Account fee
Current amount
When it matters
Activation fee
$50
Connecting to an existing water service.
Reactivation fee
$50
Reconnecting after deactivation for non-payment.
Inspection turn on
$50
Water on for plumbing inspection only; maximum 5 days.
Transfer fee
$50
Turning meter on at one location and off at another for transfer.
Meter reset fee
$50
Meter pulled and now needs reinstalled.
Meter testing fee
$75
If customer-requested meter test is within AWWA tolerance for meters up to 1 inch.
After-hours fee
$50
Water-related service requested after 5 PM, weekend or holiday.
Emergency off fee
$50
Customer-requested emergency service cut-off.
Same-day service fee
$50
Same-day water-related service request.
Return payment fee
$30
Returned payment regardless of method.
Tampering fee
$150 / $250 / $500
First, second and third meter/valve/equipment tampering fee. Only authorized City employees or licensed plumbers may exercise water valves.
Rates and Fees Sewer Charge Calculation

How Longview Calculates Residential Sewer Charges

Residential sewer average

  • March bill reflects the new sewer charge.
  • Average is based on water use during November, December and January.
  • Those months are billed in December, January and February.
  • Sewer is not metered separately for residential customers.
  • New residential customers start with a sewer charge based on 6,000 gallons.

What can raise next year’s sewer charge?

  • Toilet leaks in November, December or January.
  • Outdoor watering during winter averaging months.
  • Broken service line or unnoticed leak.
  • Guests or extra water use during averaging period.
  • Unreported winter leak after the May adjustment deadline.
Sewer rule
Official-style plain answer
User action
Average months
November, December and January water use.
Conserve and check leaks during these months.
Billing months shown
Usage appears on December, January and February bills.
Save those bills if disputing sewer average.
New residential customers
Set with monthly sewer charge based on 6,000 gallons if no winter usage history.
Review after you establish your own winter average.
Transfer customers
Established sewer charge transfers with customer to new service address.
Ask before moving if your current sewer average is unusually high.
Residential cap
Maximum monthly residential sewer charge cannot exceed a 22,000-gallon water average or current sewer-rate cap.
Check current rate page for the cap amount.
Commercial customers
Commercial sewer charges are based on water volumes used each month.
Do not use the residential winter-average formula for commercial accounts.
Winter leak script: “I had a leak during [November/December/January] at [service address]. It may affect my sewer average. What documentation do you need before May for possible billing adjustment review?”

High Bill Checklist: What to Check Before Calling

1. Billing cycle

Confirm whether your cycle/due date changed or a previous balance rolled forward.

2. Winter leak

If leak happened in Nov-Dec-Jan, report by May to ask about sewer adjustment eligibility.

3. Meter / data log

Ask about read, data log or meter test. A second data log within 12 months may carry a fee.

4. Inside/outside use

Check toilets, faucets, irrigation, hose bibs, pool refills, guest use and underground leaks.

Question in user’s mind
Fast answer
What to say to billing
Why did my bill jump?
Possible leak, increased use, winter-average effect, rate change, estimated/actual read difference, fees or past due balance.
“Can you compare last 3 bills and confirm usage, fees and read type?”
Can sewer charge change because of a leak?
Yes, leaks during November, December or January can affect the next year’s monthly sewer charge.
“My winter leak was repaired on [date]. What proof is needed by May?”
Should I request a meter test?
Only after checking common leaks; published meter testing fee is $75 if meter is within tolerance for meters up to 1 inch.
“Can you review usage history and data log before I request meter testing?”
Can I turn the valve myself?
No. Longview’s rate page says only authorized City employees or licensed plumbers are allowed to exercise water valves.
“Do I need an authorized shutoff/turn-on, and will a fee apply?”

Sanitation, Trash, Recycling and Bulky Item Help

Sanitation phone

Call: 903-237-1250

Use for garbage collection, pick-up days and bulky item pickups.

Cart rules

  • Trash and recyclables must fit fully inside carts.
  • Lid should close.
  • Carts must be at least 4 feet from obstructions.
  • Carts need to be out before 7:30 AM on pickup day.

Bulky service

  • Up to 4 bulky item collections per year for each residential sanitation address.
  • 8 cubic yard limit per pickup.
  • Mattresses and appliances have a $20 collection fee.
  • Schedule by calling 903-237-1250 or using CitySend.
Bulky / trash question
Accepted / not accepted
What to do
Furniture, lawn equipment, brush
Can be collected as bulky service; brush should be large branches 3-10 feet long.
Place items parallel to road and schedule collection.
Appliances, carpet, mattresses, demolition / construction materials
May be collected for additional fee.
Call before placing at curb.
Loose garbage, hazardous materials, dirt, rock, sand, glass, concrete, pallets, ceramic tile, sheet rock, roofing, fencing
Listed as not collected in bulky service.
Use landfill or special disposal guidance.
Refrigerant-containing items
Refrigerators, freezers and air-conditioning units are listed as not collected in bulky service.
Ask Sanitation for proper disposal route.
Sanitation / Trash Collection Bulky Item Service Garbage & Recycling Guidelines

Water Quality Report, Taste Issues and Freeze Prep

Annual report

Longview publishes annual Water Quality Reports. The 2024 report details calendar year 2024 and was listed as available in July 2025.

Bad taste / water quality

Call: 903-237-2781

Record tap, time, taste/odor/color and whether neighbors are affected.

Freeze planning

Use the City’s Freeze Contingency Plan and customer tips before cold weather. Winterize service turn-off fee is listed on the rate page.

Concern
Use this source
Action
Annual drinking water quality
Water Quality Report page.
Open the latest report and compare year, contaminants and notes.
Bad taste / odor
Water Quality phone 903-237-2781.
Call with exact details, not just “water is bad.”
Freeze weather
Freeze Contingency Plan / customer tips.
Ask before requesting winterize service shutoff because a fee may apply.
Water conservation
Conservation Tips page.
Use before high-usage months and during dry periods.
Water Quality Reports Customer Tips Freeze Contingency Plan Conservation Tips

Google Map: City Hall, Utility Billing and Public Works

Place
Address / phone
Use for
Longview City Hall / Utility Billing Services
300 W. Cotton St., Longview, TX 75601; 903-237-1030
In-person utility billing, drive-thru, kiosk, account questions.
Utility Billing mailing address
P.O. Box 1952, Longview, TX 75606-1952
Mail payments and official billing mail.
Public Works / Sanitation
933 Mobile Dr., Longview, TX 75604; 903-237-1240 / sanitation 903-237-1250
Sanitation, public works contact, bulky item and trash questions.
Wastewater Treatment Plant
5211 W. Loop 281, Longview, TX 75603; 903-291-5220
Wastewater treatment contact context; emergency hotline still routes to 903-236-3030 or 903-576-6767.
Compost Site
2020 Swinging Bridge Rd., Longview, TX 75604; 903-237-2735
Compost-site questions and related sanitation disposal context.

Longview Water Utilities FAQ

What is the Longview Water Utilities phone number?

Call Utility Billing Services at 903-237-1030 for water bills, connecting or disconnecting service, account questions and leaks at the meter.

Where do I pay or log in to my Longview utility account?

Use the official Utility Access portal. You can sign in, register, manage accounts, use e-Billing or use Quick Pay without logging in.

How does Longview Quick Pay work?

Quick Pay lets you pay without login information. Use the eight numbers before the dash from the upper-right area of your new utility bill.

What is the 2026 online card fee?

Starting January 1, 2026, the official portal notice says debit or credit card payments have a 3.6% service fee with a $2.50 minimum charged by TYL TX LONGVIEW FEE. E-check online avoids that card service fee.

When do online payments post?

Credit or debit card payments after 10 PM post the next business day. Electronic check payments may take up to 48 hours to clear and post.

How do I pay by phone?

Call 903-237-1030, press 1 for TeleWorks, enter the first 8 digits of the account number, then the 2 digits after the dash, then the numeric part of your service address.

What is the after-hours water or sewer emergency number?

Call 903-236-3030 for after-hours water or sewer emergencies. The City contact page also lists 903-576-6767 as an after-hours water and sewer emergency hotline number.

How much notice is needed to start, transfer or close water service?

The Water Service Application page says to allow 48 hours, or two business days, for opening a new account, transferring service or closing a utility account.

How is Longview residential sewer charge calculated?

Residential sewer charge is based on average household water use during November, December and January, which appears on December, January and February bills. The new sewer charge appears in March.

Who do I call for trash or bulky item collection?

Call Sanitation at 903-237-1250. Residential sanitation addresses receive up to four bulky item collections per year, with an 8 cubic yard limit per pickup.

30-Second Longview Utilities Checklist

Pay/login: Utility Access → eight digits before dash → choose Quick Pay or sign in → save receipt.

Card fee: 2026 debit/credit fee is 3.6%, minimum $2.50; e-check avoids the card service fee.

Phone payment: 903-237-1030 → press 1 → enter 8 digits + 2 after dash + numeric service address.

Emergency: after-hours water/sewer hotline 903-236-3030; contact page also lists 903-576-6767.

Move service: allow 48 hours / two business days; same-day activation online has an extra fee.

Sewer charge: protect November, December and January from leaks; report winter leaks by May.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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