Columbia County Water Utility 2026: Bill Pay, Login & Phone

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Columbia County GA Water Utility • Silverblaze login • bill pay • phone • emergency • rates

Columbia County Water Utility Help Desk for Bills, Login and Service

Use this page to pay the correct Columbia County water bill, reset your Silverblaze login, use Quick Pay, call customer service, report after-hours water trouble, start or disconnect service, check drop boxes, understand rates, and avoid third-party payment mistakes.

Log In / Pay Online Call 706-863-6928 Emergency Number Map & Office

Start Here: Pick the Right Action

Online portalSilverblaze / wateraccount
Main line706-863-6928
After hours706-860-2587
Office2140 William Few Pkwy
Need
Official route
Prepare first
Do not miss
Pay online with login
My Account Login
Email/user name, password, latest bill.
Portal profile gives bill view, payment history, usage downloads, and multiple-account tools.
Quick Pay without registration
Pay My Bill / Quick Pay
Water account number and last name from current bill.
Quick Pay accepts credit card, debit card, or eCheck and does not require registration.
Pay by phone
844-441-8021
Water account number and payment method.
Call 706-863-6928 if you need the account number before using phone pay.
Billing/customer service
706-863-6928
Account number, service address, bill, receipt, screenshot.
Normal office hours: Monday-Friday, 8 AM-5 PM.
After-hours emergency
706-860-2587
Address, cross street, problem type, time started.
Water Utility personnel are listed as on duty 24/7 for emergencies.
Start or disconnect service
Call 706-863-6928
Move date, address, account/person details.
At least 24-hour notice is required; same-day new service adds a same-day fee.

Third-party warning: Columbia County says the Water Utility is not affiliated with third-party payment businesses or websites. The official payment places are the Water Utility Administration Office at 2140 William Few Parkway or online through Columbia County’s official site/payment portal.

Official Contact, Office, Mail and Service Details

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Water Utility Office

Columbia County Water Utility
2140 William Few Parkway, Building A
Grovetown, GA 30813

Phone: 706-863-6928
Email: wateroffice@columbiacountyga.gov
Hours: Monday-Friday, 8 AM-5 PM

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Mailing Address

Send mail/payment to:
Columbia County Water Utility
P.O. Box 960
Grovetown, GA 30813

Use the payment stub and account number so the payment is credited to the right account.

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Division Director

Director: Stacey W. Gordon, P.E.

Main: 706-863-6928
After-hours: 706-860-2587

Water Utility Services includes administration, customer service, distribution, meter, water treatment, wastewater treatment, engineering, lab and damage prevention.

Official pages:

Water & Stormwater Bill Water Utility Services Customer Service/Billing My Account Login

How to Pay a Columbia County Water Bill

Payment method
Official detail
Best for
Watch out for
Online login
My Account Login with email/user name and password.
View bills, pay, review transactions, payment history, usage downloads, multiple accounts.
Have your most recent bill handy before registration.
Quick Pay
Pay My Bill with account number and last name.
Fast one-time payment without registration.
Confirm account and receipt before closing the page.
Online processing notice
$2.50 convenience charge applies to total charges; payments after 11 PM may not process until next business day.
Normal online payment.
Do not use late-night online payment for urgent restoration without calling.
Pay by phone
Call 844-441-8021.
One-time payment by phone.
Phone payments require the water account number.
Pay in person
2140 William Few Parkway, Grovetown, GA.
Cash, check, MasterCard, Visa, American Express, money order.
Office hours are Monday-Friday, 8 AM-5 PM.
Pay by mail
Columbia County Water Utility, P.O. Box 960, Grovetown, GA 30813.
Regular bills with enough mailing time.
Not ideal for late accounts or interruption notices.
Bank draft
Complete Bank Draft Application; Cycle 1 drafts on 15th, Cycle 2 drafts on 1st.
Automatic monthly payment from checking/savings.
Attach voided check and mail application to P.O. Box 960.
Drop box
2140 William Few Parkway drive-through lane; 4325 Evans-to-Locks Road by the flagpole.
After-hours check/money-order drop.
Drop box payments are collected Monday-Friday and credited same day when collected.
Payment proof script: “I paid account [account number] for [service address] on [date/time] by [online/phone/mail/drop box/in-person]. The confirmation or check number is [number]. Can you confirm whether it posted and whether any balance remains?”

Silverblaze Login: Existing Customer Reset Steps

Columbia County’s bill page references Silverblaze as the new payment portal after the scheduled May 12, 2025 go-live. Existing customers should use the reset path, not create confusion with old saved credentials.

Open the My Account Login page

Use the official Columbia County Water Utility login page, then select Forgot your password? if you were an existing customer before Silverblaze.

Use the reset email

Follow the reset link sent to your email. The county’s instructions say imported Paymentus user profiles were moved into Silverblaze.

Answer temporary security questions

The instructions say first and last names may be masked and security question/answer defaulted during import. After access, review and update profile information.

Check linked accounts

After your first successful login, go to My Profile and check Account List to make sure the correct water account is linked.

Quick Pay instead: If you only need to pay once, Quick Pay lets you locate the bill with account number and last name without registration.

Service Interrupted, Delinquent Fee or Late Payment

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Interrupted service

If service has been interrupted, the county says to call the Water Utility Office at 706-863-6928 during normal business hours after making payment to assure restoration.

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$60 delinquent fee

Customers paying online after service interruption must pay the total balance due plus an additional $60 delinquent fee.

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11 PM processing

Online payments initiated after 11 PM may not be processed until the following business day.

Situation
Ask before paying
Record
Past due but still on
“What exact amount prevents interruption, and by what time must it post?”
Amount, deadline, staff name, payment method.
Already interrupted
“Does the $60 delinquent fee apply, and what total amount is required for restoration?”
Total balance, fee, receipt number, restoration instruction.
Payment made after 11 PM
“Will this be processed today or next business day?”
Confirmation number and payment timestamp.
Extenuating circumstances
“Can I work out an alternate payment arrangement before the due date?”
Arrangement date, required amount, staff name, missed-payment rule.
Leak caused high bill
“Am I eligible for the one-time leak adjustment procedure?”
Repair invoice, photos, bill, date leak fixed.
Restoration script: “My service was interrupted at [address]. I paid [amount] including the delinquent fee on [date/time]. Confirmation number is [number]. What is the restoration step and expected timing?”

Bill Dates, Late Fees, Sewer Calculation and Bank Draft

Billing item
Official rule/detail
What it means for you
Cycle 1 due date
Due by the 15th of each month.
A 10% late fee is added to unpaid balances after the 15th.
Cycle 2 due date
Due by the 1st of each month.
A 10% late fee is added to unpaid balances after the 1st.
Cycle 1 bill mailing
Mailed on the last working day of each month.
Watch mail or online portal near month-end.
Cycle 2 bill mailing
Mailed no later than the 15th of each month.
Call if you do not receive the bill in time to pay.
Sewer charge calculation
Three lowest water usages from December, January, February and March are averaged, then applied for the next 12 months.
Winter usage matters because it affects sewer billing.
No sewer history
Customers with no history are charged a flat $29.39/month.
Ask when account will transition to usage-based sewer calculation.
Bank draft Cycle 1
Drafted on the 15th of each month.
Make sure funds are ready before the draft date.
Bank draft Cycle 2
Drafted on the 1st of each month.
Returned draft can create fees/account trouble.

Start, Stop or Change Water Service

Start new service

  • Call 706-863-6928.
  • At least 24-hour notice is needed.
  • $50 set-up fee is added to the first bill.
  • Same-day new service adds $40 on top of the $50 setup fee.
  • Total same-day setup cost is $90.

Schedule disconnect

  • Call 706-863-6928.
  • At least 24-hour notice is needed.
  • Have service address and stop date ready.
  • Ask about final bill and forwarding address.
  • Cancel bank draft/autopay if applicable.

Moving checklist

  • Current service address.
  • New mailing address.
  • Start/stop date.
  • Account number if existing customer.
  • Payment arrangement if old balance remains.

Water and Sewer Rates: What Searchers Actually Need

Columbia County’s current rate PDF is titled “Water and Sewer Rates” and shows rates effective July 1, 2023. Verify the latest PDF before estimating a live bill.

Rate item
Base charge
Rate per 1,000 gallons
User note
Residential water: <10,000 gallons
$12.31
$2.42
Lowest residential water tier.
Residential water: ≥10,000 gallons
$12.31
$3.36
Higher use begins raising the volume rate.
Residential water: ≥20,000 gallons
$12.31
$4.89
Check irrigation, leaks, pool fill, or hose use.
Residential water: ≥40,000 gallons
$12.31
$6.64
Large jump should trigger a leak/usage review.
Residential sewer
$15.67
$2.74
Listed with levelized winter billing.
Commercial water 3/4" & 1"
$21.00
$2.44
Commercial base varies by service size.
Commercial sewer 3/4" & 1"
$25.27
$2.78
Commercial sewer base varies by service size.

Official rate source:

Current Water and Sewer Rates PDF

High Bill, Leak Adjustment and Usage Review

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Leak adjustment

Columbia County FAQ says there are procedures for a one-time adjustment to one high water bill resulting from a leak. Call 706-863-6928 for details.

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Sewer billing clue

Your sewer charge depends on winter usage history. High winter use can affect the next 12 months of sewer billing.

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Pressure clue

Columbia County typically maintains 50-90 psi. Low pressure may be caused by a leak or restriction; call the office if you suspect a problem.

Check
Why it matters
What to prepare before calling
Toilets and silent leaks
Small continuous leaks can push usage into higher rate tiers.
Repair date, plumber receipt, photos, previous/current bill.
Irrigation / outdoor watering
Large outdoor use can raise water volume and may affect conservation compliance.
Sprinkler schedule, timer settings, recent repairs.
Winter usage
Used to calculate sewer charge for next 12 months.
December-March bills and any leak evidence.
Drop box / mail payment
Payment may not be visible immediately in your portal.
Check number, drop date/time, location, bank image.
Late fee
Cycle 1 and Cycle 2 unpaid balances get 10% late fee after due date.
Due date, payment timestamp, receipt.
High-bill script: “My bill increased from [old gallons/amount] to [new gallons/amount]. I found/repaired [leak or usage issue] on [date]. Am I eligible for the one-time leak adjustment procedure, and what proof should I send?”

Water Quality, Discolored Water and Pressure Help

Source water

Columbia County’s drinking water is withdrawn from the Savannah River or Thurmond Lake Reservoir at Clarks Hill. Up to 46 MGD is withdrawn from the Savannah River and treated at the Jim Blanchard Water Treatment Facility; the Clarks Hill plant can treat up to 8 MGD.

Testing volume

The county FAQ says water treatment operators analyze water more than 400 times a day and drinking water is tested over 100,000 times a year.

Discolored water

Call 706-863-6928 during business hours. After hours, call 706-860-2587. The Water Utility may dispatch a crew to flush lines in your area.

Concern
Official explanation
What user should do
Brown/rusty water
FAQ points to iron/manganese and pressure changes; discolored-water page says manganese, main breaks, construction, seasonal use, or heavy local usage can cause it.
Call the Water Office and report name/address/location.
Milky water
Typically excess air in the water and does not affect quality.
Let a glass sit; if it clears from bottom to top, it is likely air.
Chlorine smell
FAQ says a chlorine/Clorox smell is usually because chlorine level is too low; call if you smell chlorine.
Call 706-863-6928 with address and time noticed.
Chlorine residual
County maintains 0.2-2.0 mg/L chlorine residual in finished water.
Use the water-quality report for official compliance data.
Water hardness
Columbia County water is described as very soft, less than 25 mg/L as calcium carbonate.
Useful for softener/appliance questions.
Fluoride
Normal drinking-water fluoride range is 0.7-1.2 mg/L.
Check the annual report for current data.
Water pressure
Federal minimum is 20 psi; Columbia County typically maintains 50-90 psi.
Low pressure may mean leak or restriction; call the office.

Official water-quality links:

Water Quality Reports Archive Discolored Water Water Quality Contact

Emergency, 311 and Utility Locate Numbers

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After-hours water emergency

706-860-2587

Use for water utility emergencies after regular office hours, including discolored-water reporting after hours.

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311 county help

Call 3-1-1 or 706-868-3375.

Columbia County 311 is available 24/7 for non-emergency county services and information.

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Before digging

Call 811 or 800-282-7411.

Use before fencing, irrigation, landscaping, posts, trenching, driveway or service-line work.

Issue
Call / action
What to say
Main break or no water after hours
706-860-2587
“Water issue at [address/cross street], started [time], affecting [home/street/neighbors].”
Discolored water during business hours
706-863-6928
“Discolored water at [address]. Color is [brown/rusty/orange], started [time].”
Utility paint/flags
811 / 800-282-7411
Blue = water, green = sewer, orange = phone/cable, red = power, yellow = gas.
Future water/sewer extension question
706-651-0433
Ask Engineering whether expansion plans may affect your area.
Life safety emergency
911
Use for fire, ambulance, law enforcement, or immediate life-threatening condition.

Outdoor Watering and Drought Rules

Current Level 1 drought notice

Columbia County posted that Georgia EPD declared a statewide Drought Response Level 1 on April 27, 2026 for public water systems using surface water and/or groundwater.

Outdoor watering window

Outdoor water use between 4 PM and 10 AM is still allowable under the Level 1 notice. The county FAQ states no watering between 10 AM and 4 PM.

Practical tip: Before setting irrigation timers, check the county’s latest drought notice and your property type. Rules can change when drought level or state requirements change.

Statewide Drought Response Level 1 Water Utility FAQ

Special Fees Developers, Vendors and Businesses Search For

Service / fee
Official amount/detail
Who cares
Water flow test
$325 per test.
Developers, engineers, fire-flow planning.
Sewer flow test
$325 per test on Engineering page; FAQ also references sanitary sewer flow test ordering through Engineering.
Development and sewer-capacity questions.
Engineering specifications book
$40 for bound copy; current documents available for download at no charge.
Contractors, engineers, developers.
Fire hydrant meter
$775 deposit, $130 monthly rental, and usage charge listed in FAQ.
Construction, temporary large-volume water use.
Lab tests
BOD $50, Ammonia $60, TSS $60, VSS $60, TCB $55, Fecal Coliform $70, pH/Mineral $20.
Commercial users and special testing requests.
FOG/backflow penalties
First offense warning, second $100 fine, third $200 fine.
Restaurants, food-service businesses, commercial users.
FOG pumper inspection
$250 first truck, $100 each additional truck.
Pumper companies and food-service compliance.

Map, Office and Drop Box Locations

Use the map for the Water Utility Administration-Business Office at 2140 William Few Parkway, Grovetown. Confirm holiday closures before visiting.

Location
Address
Use for
Note
Water Utility Administration-Business Office
2140 William Few Parkway, Building A, Grovetown, GA 30813
In-person payment, customer service, bank draft questions, start/stop service.
Cash, check, MasterCard, Visa, American Express, money order listed.
Main drop box
2140 William Few Parkway, Building A, drive-through lane, Grovetown, GA 30813
After-hours check/money-order payment.
Collected Monday-Friday and credited same day when collected.
Evans drop box
4325 Evans-to-Locks Road, Evans, GA 30809, by the flagpole
After-hours payment drop.
Use account number/payment stub.
Wastewater Treatment
1130 Maple Ridge Court, Evans, GA 30809
Wastewater treatment office reference.
Phone listed: 706-860-2587.
County Government Center
630 Ronald Reagan Drive, Evans, GA 30809
General Columbia County contact reference.
Main county phone: 706-868-3375.

Columbia County Water Utility FAQ

How do I pay my Columbia County Water Utility bill online?

Use the official My Account Login or Quick Pay page at wateraccount.columbiacountyga.gov. Quick Pay lets you pay by credit card, debit card, or eCheck without registration, using your account number and last name.

What is the Columbia County Water Utility phone number?

The main line is 706-863-6928. The after-hours emergency number is 706-860-2587. Pay-by-phone is 844-441-8021 and requires your water account number.

Where is the Water Utility office located?

The Water Utility Administration-Business Office is at 2140 William Few Parkway, Building A, Grovetown, GA 30813. Office hours are Monday-Friday, 8 AM-5 PM.

What is the mailing address for payments?

Mail payments to Columbia County Water Utility, P.O. Box 960, Grovetown, GA 30813. Include the correct bill stub and account number.

Is there an online payment fee?

Yes. Columbia County’s billing notice says a $2.50 convenience charge will be applied to total charges. Payments initiated after 11 PM may not process until the next business day.

What if my service was interrupted?

If service has been interrupted, pay the total balance due plus the additional $60 delinquent fee when paying online after interruption, then call 706-863-6928 during normal business hours to assure restoration.

How do I start new water service?

Call 706-863-6928 Monday-Friday, 8 AM-5 PM. At least 24-hour notice is needed. A $50 setup fee is added to the first bill; same-day service adds another $40.

When are water bills due?

Cycle 1 bills are due by the 15th of each month and Cycle 2 bills are due by the 1st. A 10% late fee is added to balances not paid by the relevant due date.

Can a leak adjustment reduce a high bill?

The county FAQ says procedures exist for a one-time adjustment to one high water bill resulting from a leak. Call 706-863-6928 and ask what repair proof is required.

Who do I call for discolored water?

During business hours, call 706-863-6928. After hours, call 706-860-2587. Columbia County says crews may flush lines in your area when discolored water is reported.

30-Second Columbia County Water Utility Checklist

Pay/login: use wateraccount.columbiacountyga.gov or the official county Water & Stormwater Bill page.

Phone: main 706-863-6928; emergency 706-860-2587; phone pay 844-441-8021.

Office: 2140 William Few Parkway, Building A, Grovetown, GA 30813.

Late/restoration: watch the 11 PM processing rule, $2.50 convenience charge, 10% late fee, and $60 post-interruption delinquent fee.

High bill/water issue: check leak evidence, winter sewer usage, pressure, discoloration, and call with your account number and address.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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