EWSU Quick Desk: Pay, Log In, Call, Reconnect or Report a Water/Sewer Issue
Use this page like a practical utility desk. Pick your problem, use the official Evansville route, prepare the right account details, and avoid delays with payment posting, shutoff notices, leak adjustments, boil advisories or emergency calls.
Start Here: What Do You Need?
Searcher intent |
Best official action |
Have ready |
Critical detail |
|---|---|---|---|
Pay / log in online |
MyWater EWSU Portal or MyWater EWSU app. |
Account number, zip code, email, payment method. |
Use for one-time payment, Auto Pay, e-Billing, Text to Pay, reminders and usage history. |
Pay by phone |
Account number and card/check details. |
Phone payment is managed by Smart Energy Water and listed as 8 AM-4:30 PM CDT, Monday-Friday. |
|
Billing question |
Account number, service address, bill date, payment proof. |
Customer Service phone hours: Monday-Friday, 7:30 AM-4 PM. |
|
Discolored water / main break / sewer emergency |
Exact address, cross street, issue type, when it started. |
EWSU lists this emergency line for urgent water and sewer issues at any time. |
|
Disconnected service |
Pay full past-due amount, then submit Reconnect Service Form / contact EWSU. |
Account number, amount paid, confirmation number. |
Reconnects typically occur same day but may take up to 24 hours; $45 fee is added. |
Payment arrangement |
Submit Payment Arrangement Request Form before shutoff date. |
Account number, shutoff date, payment ability, contact info. |
Submit at least two days before shutoff to allow processing. |
Trash / recycling / street sweeping |
Republic Services. |
Service address, pickup issue, cart details. |
Call 800-886-3345; street sweeping page also lists 812-424-3345. |
Boil advisory / road closure / project |
Use EWSU Project & Advisory Map. |
Address or map area. |
Map shows road closures, detours, active/recently lifted boil advisories and major projects. |
Fast warning: if your service is already disconnected, paying alone is not enough. EWSU says you must provide payment confirmation and reconnect details so service can be restored.
Official EWSU Contact Box
Customer Service Office
Evansville Water & Sewer Utility
1 N.W. Martin Luther King, Jr. Boulevard
Civic Center, Room 104
Evansville, IN 47708-1833
Phone: 812-436-7846
TTY/TDD: 812-436-4928
Hours and Payment Mail
Phone hours: Monday-Friday, 7:30 AM-4 PM
Lobby hours: Monday-Friday, 7:30 AM-4 PM
Mail:
Evansville Water and Sewer Utility
P.O. Box 19
Evansville, IN 47740
Emergency and Departments
Emergency: 812-421-2130
Engineering: 812-421-2120
East WWTP: 812-428-0548
West WWTP: 812-428-0557
Wastewater Lab: 812-426-2820
Official route |
Use for |
Phone / link |
|---|---|---|
Customer Service |
Bill questions, MyWater app help, payment arrangements, reconnect, start/stop service, leak adjustment, forms. |
|
MyWater EWSU |
Bill pay, login, one-time payment, Auto Pay, paperless billing, Text to Pay, reminders, usage alerts. |
|
Phone payment |
Pay by phone through Smart Energy Water. |
|
Water/sewer emergency |
Discolored water, water line break, sewer emergency. |
|
Water Quality Manager |
Annual Water Quality Report, lead testing and water-quality questions. |
|
Trash, recycling and street sweeping |
Collection schedule, cart questions, holiday delay, heavy trash. |
Republic Services: 800-886-3345 |
Bill Pay and Login: Best Method by Situation
MyWater app / portal
Pay once, schedule Auto Pay, go paperless, use Text to Pay, get due-date reminders and see usage history.
One-time payment
Enter account number and zip code, accept terms, then pay by checking, savings, MasterCard, Visa, Discover, ATM or debit card.
Phone payment
Call 812-458-2242. Service listed 8 AM-4:30 PM CDT, Monday-Friday.
Disconnected account
Call 812-436-7846 after paying and provide confirmation number.
Payment method |
Official detail |
Best for |
Do not miss |
|---|---|---|---|
MyWater EWSU login |
Desktop portal or mobile app for account access, one-time/recurring payments, alerts and Customer Service link. |
Regular customers who want full account control. |
Set Auto Pay only after confirming the account and due date are correct. |
One-time online payment |
Account number + zip code; checking/savings/card accepted. |
Fast payment without changing account settings. |
Save confirmation number before closing. |
Phone payment |
Smart Energy Water phone pay at 812-458-2242. |
Portal trouble or phone preference. |
Write down confirmation and ask how soon it posts if near shutoff. |
Drop box |
Drive in front of Civic Center at 1 NW Martin Luther King Jr. Blvd.; include payment stub. |
After-hours check/money-order drop. |
Payments retrieved before 8 AM on next business day. |
Old National Bank pay stations |
Evansville locations: 4500 Washington Ave, 961 Washington Ave, 3888 First Ave, 2121 W Franklin St, 3535 N Green River Rd, 5124 Pearl Dr. |
In-person bank lobby/drive-thru payment. |
Use regular banking hours and keep receipt. |
Bill payment kiosks |
Scan bill barcode or enter eight-digit account number. |
Cash, check or credit card kiosk payment. |
Use official kiosk locations only. |
Mail |
Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740. |
Routine payment with time before due date. |
Not ideal close to shutoff or posting deadline. |
Walk-in office |
Civic Center, Room 104, 1 NW Martin Luther King Jr. Blvd. |
Receipt, account questions, in-person assistance. |
In-person payment hours are Monday-Friday, 7:30 AM-4 PM. |
Payment timing: payments made before 4 PM post to your account the next business day. Payments made after 4 PM post in two business days.
Payment Kiosks, Pay Stations and Drop Box
Location type |
Address / availability |
User tip |
|---|---|---|
Civic Center kiosk |
1 NW Martin Luther King, Jr. Boulevard; near main entrance; available anytime. |
Use bill barcode or eight-digit account number. |
The Potter’s Wheel kiosk |
333 Jefferson Avenue; Tue-Fri 8 AM-5 PM, Sat 9 AM-11 AM, Sun 9 AM-1 PM. |
Good downtown-area option when office is closed on some days. |
Mike’s Food Mart kiosk |
407 E. Riverside Drive; 8 AM-10 PM daily. |
Longer daily availability than the lobby. |
Civic Center drop box |
Drive in front of Civic Center at 1 NW Martin Luther King Jr. Blvd. |
Use envelope and payment stub; payments picked up before 8 AM next business day. |
Old National Bank pay stations |
4500 Washington Ave; 961 Washington Ave; 3888 First Ave; 2121 W Franklin St; 3535 N Green River Rd; 5124 Pearl Dr. |
Lobby/drive-thru during regular banking hours. |
Disconnect Notice, Reconnect and Payment Arrangement
Avoid shutoff
- Disconnect notice gives 14 days to pay before disconnection.
- Call before the scheduled disconnect date.
- Submit arrangement form at least two days before shutoff.
- Arrangements cannot be made after shutoff date or after disconnection.
Already disconnected
- Pay the full past-due amount on the notice.
- Submit Reconnect Service Form.
- Provide account number, amount paid and confirmation number.
- Turn off valves and faucets before reconnection.
- $45 reconnect fee will be added.
Payment arrangement eligibility
- Customer must be in good standing.
- Previous arrangements must have been met.
- Contact EWSU on or before shutoff date.
- Full past-due balance required if already disconnected.
Bill Relief, Leak Repair and Local Payment Assistance
Bill Relief Program
- $30 monthly credit for approved customers.
- Up to $360 savings per year.
- Credit can apply for up to 12 months.
- Must live within Evansville city limits.
- Must have active City water service.
- Combined annual income must be $50,000 or less.
- Program offered through end of 2026 or until funding is depleted.
Water Bill Assistance
- For income-qualified customers in disconnect status or shut off no more than 12 months.
- One-time assistance every 12 months.
- Up to $250 if qualified.
- Contact CAPE at 812-492-3941.
Leak Repair Program
- Partnership with Memorial Community Development Corporation.
- Eligible customers may receive up to $1,000 in small home water-system or fixture repairs.
- Use when a leak keeps creating high bills.
- Also ask about leak adjustment if a leak affected the bill.
Local help route |
Address |
Phone |
|---|---|---|
Community Action Program of Evansville |
401 SE 6th Street |
|
Catholic Charities |
2111 Stringtown Road |
|
Mission of Grace |
418 E. Gum Street |
|
St. Vincent de Paul |
809 N. Lafayette Street |
|
HOPE of Evansville |
612 SE 4th Street |
|
Center Township Trustee |
2900 N. First Avenue |
|
Knight Township Trustee |
1116 N. Weinbach Avenue |
|
Perry Township Trustee |
5201 Middle Mount Vernon Road |
|
Pigeon Township Trustee |
907 SE 8th Street |
Start, Stop, Split or Manage Service
Start / move in
Use the Move-In or START service route. Prepare name, service address, start date, contact information and account details requested by the form.
Stop / move out
Use the Move-Out or STOP service route. Prepare stop date, forwarding address, final bill details and contact information.
Split service
For irrigation, pools or regular lawn watering, split meter service can avoid sewer fees on water diverted through the split meter.
Service task |
Useful official detail |
User action |
|---|---|---|
Start service |
EWSU provides Move-In / START service forms under Start or Stop Service. |
Submit before move date and watch for confirmation. |
Stop service |
EWSU provides Move-Out / STOP service form. |
Do not rely on landlord/property sale alone; request final billing route. |
Reconnect after shutoff |
Full past-due amount, Reconnect Service Form, account number, paid amount and payment confirmation are needed. |
Turn all faucets and valves off before reconnection. |
Split meter service |
Water through split meter is not assessed a sewer fee, but split meter fees, plumber work, materials and inspection apply. |
Complete split service application, pay fee link from Customer Service, then hire licensed plumber. |
Property managers |
Property Manager Portal shows account status, service start/end dates, property information and downloadable reports. |
Register, confirm email, log in, then add properties by account number and zip code. |
Read Your EWSU Bill Without Guessing
100-gallon billing
EWSU bills for every 100 gallons of water used. Remaining gallons carry over to the next month.
Estimated usage
Usage may show as “Estimated” when data cannot transmit from the smart antenna to a nearby station, often due to a damaged or obstructed meter pit cover.
Bill calculator
Use the EWSU bill calculator to estimate water, sewer, meter, fire protection, mandate, trash and taxes based on customer type and usage.
Bill section |
What it means |
What to check |
|---|---|---|
Account Information |
Account number, bill number, payment due date and bill total. |
Use exact account number for payment and forms. |
Billing Period |
Date your bill was totaled plus payment due date. |
Compare usage only against similar-length billing periods. |
Billing Summary |
Previous balance and current balance including service charges and taxes. |
Look for past-due amount, not just current charges. |
Meter Readings |
Current reading minus previous reading calculates total usage. |
Ask if read was actual or estimated when usage jumps. |
Water Usage |
Monthly usage shown in 100-gallon increments. |
Use usage history to spot leaks or seasonal changes. |
Message Center |
Timely customer information from EWSU. |
Check for advisory, program or account notices. |
Rates, Charges and What Changes Your Bill
Water rates
Water rates are based on meter size, monthly usage and where you reside. Water rates must be approved by the Indiana Utility Regulatory Commission.
Sewer rates
Sewer rates are based on meter size, monthly water use and location. Sewer rates are set annually by Evansville City Council.
Split service
If you irrigate, fill a pool or water regularly, split service may prevent sewer charges on water diverted through a second meter.
Charge type |
What drives it |
Official next step |
|---|---|---|
Water usage |
Water used each month, billed in 100-gallon increments. |
Use Bill Calculator and Water Rates & Charges page. |
Water meter/service charge |
Meter size and customer type. |
Compare bill meter size with rate page. |
Sewer usage |
Water usage, meter size and service location. |
Use Sewer Rates & Charges page; do not assume irrigation water is excluded unless split service applies. |
Trash |
Trash/recycling service on account. |
Contact Republic Services for collection; EWSU bill may include trash line. |
Mandate / infrastructure items |
System improvement, compliance and utility program costs depending on bill structure. |
Use bill calculator details and rate pages for current calculation. |
Fire protection |
Water system fire protection component when shown on bill. |
Check bill calculator details and current rate card. |
Water Quality, Lead Testing, Boil Advisories and Local System Facts
Water source and system
EWSU draws and treats about 25 million gallons of water daily from the Ohio River for nearly 200,000 people in Vanderburgh County and parts of Gibson, Posey and Warrick counties.
Infrastructure scale
The system includes nearly 1,000 miles of water mains, 6,000 fire hydrants and eight storage tanks.
Lead / water quality
For annual Water Quality Report, water quality or free lead testing questions, call the Water Quality Manager at 812-428-0568.
Concern |
Official detail |
User action |
|---|---|---|
Consumer Confidence Report |
EWSU issues an annual drinking water quality report to comply with state and federal regulations. |
Open latest report and verify year before quoting results. |
Lead testing |
New homes and homes built after 1986 are less likely to have lead pipes and plumbing fixtures. |
Request free lead testing through Contact Us form or call 812-436-7846. |
2024 lead sampling note |
EWSU states 86% of sampled high-risk homes had non-detectable lead and 14% were well below action level. |
Use annual report and Lead Safety page for current guidance. |
Boil advisory |
Boil tap water or use bottled water for drinking, cooking, ice, brushing teeth or washing dishes. |
Run cold faucets at least 3 minutes, boil water 5 minutes, cool before use. |
Boil advisory area |
Project & Advisory Map shows active and recently lifted boil advisories. |
Search by address or click map area; expand left-side result details. |
Temporary chlorine changes |
EWSU temporarily changes disinfectant twice a year in spring and summer to help keep mains clean. |
Check temporary chlorine notice if taste/smell changes seasonally. |
Sewer Backup, Private Lines, FOG and Clear Path
Sewer emergency
Call 812-421-2130 for a sewer emergency at any time. Stop using water if drains are backing up.
Customer responsibility
EWSU says the Utility is responsible for sewer main lines in the street or easements; property owners maintain the sewer line between home/building and property line.
FOG prevention
Fats, oils and grease are a common cause of sewer backups. Do not pour grease into drains.
Sewer issue |
What to do |
Why it matters |
|---|---|---|
Wastewater backing into home |
Call emergency line, stop using water, keep children/pets away and document only when safe. |
Helps EWSU decide if city main or private lateral may be involved. |
Repeated backups |
Ask whether city main inspection or private plumber check is needed. |
Private lateral can be owner responsibility. |
Grease clogs |
Cool grease, scrape into trash, wipe pans before washing. |
FOG hardens in pipes and can block sewer lines. |
“Flushable” wipes |
Use trash instead of toilet for wipes and hygiene items. |
Wipes can contribute to sewer clogs and backups. |
Clear Path / easement access |
Keep sewer easements accessible for inspection and cleaning. |
Crews need access to maintain sewer system. |
Trash, Recycling, Street Sweeping and Heavy Trash
Trash / recycling contact
Republic Services collects residential trash and recycling. Call 800-886-3345.
Normal collection
Trash is collected weekly; recycling is picked up every other week. Place carts by 6 AM on scheduled pickup day.
Heavy trash
Available as often as every two weeks except during fall leaf collection, for eligible Evansville residents who pay trash service with water bill.
Trash intent |
Official detail |
Action |
|---|---|---|
Cart not picked up |
Trash must be at curb/assigned pickup location by 6 AM; materials outside City carts are generally not picked up except seasonal yard service. |
Call Republic Services with service address. |
Extra cart |
Each customer gets one free trash cart and one recycling cart; additional carts require one-time $100 fee. |
Call Republic Services at 800-886-3345. |
Recycling cart |
Recycling uses 96-gallon green-lid cart; 48-gallon cart available by request. |
Rinse eligible materials and do not bag incorrectly. |
Holiday week |
Pickup may be delayed one day for listed holidays; Christmas and New Year’s Day affect remaining week. |
Check Holiday Schedules page before reporting missed service. |
Heavy trash |
Not for apartments, mobile home communities, businesses, commercial customers or county residents. |
Submit Heavy Trash Pickup form or call Republic Services. |
Google Map: EWSU Customer Service Office
Place |
Address / phone |
Use for |
|---|---|---|
EWSU Customer Service Office |
1 N.W. Martin Luther King, Jr. Boulevard, Room 104, Evansville, IN 47708-1833; 812-436-7846 |
Walk-in payment, billing help, forms and customer service. |
Civic Center drop box |
Drive in front of Civic Center at 1 NW Martin Luther King Jr. Blvd. |
After-hours payment drop with payment stub. |
EWSU payment mail |
P.O. Box 19, Evansville, IN 47740 |
Mail bill payment and payment stub. |
Private Development Team |
915 Main Street, Suite 300, Evansville, IN 47708; private-development@ewsu.com |
Developer applications, plan review, water/sewer connections and inspections. |
Republic Services |
800-886-3345 |
Trash, recycling, heavy trash and holiday collection questions. |
Evansville Water & Sewer Utility FAQ
What is the Evansville Water & Sewer Utility phone number?
Call EWSU Customer Service at 812-436-7846. Phone hours are Monday-Friday, 7:30 AM-4 PM.
Where is the EWSU office?
The Customer Service office is in the Civic Center, Room 104, at 1 N.W. Martin Luther King, Jr. Boulevard, Evansville, IN 47708-1833.
How do I pay or log in to my EWSU account?
Use the MyWater EWSU portal at MyWater.EWSU.com or the MyWater EWSU mobile app. You can pay once, schedule Auto Pay, use e-Billing, Text to Pay and view usage history.
Can I pay my EWSU bill by phone?
Yes. Phone payments are managed by Smart Energy Water at 812-458-2242, listed as available 8 AM-4:30 PM CDT, Monday-Friday.
When does my EWSU payment post?
Payments made before 4 PM post to the account the next business day. Payments made after 4 PM post in two business days.
What is the EWSU emergency number?
Call 812-421-2130 to report discolored water, a water line break or a sewer emergency at any time.
What should I do if my service is disconnected?
Pay the full past-due charges, fill out the Reconnect Service Form, provide account number, amount paid and payment confirmation, and make sure all valves and faucets are off. EWSU says a $45 fee is added and reconnection can take up to 24 hours.
Does EWSU offer bill relief?
Yes. Income-qualified customers with active City water service inside Evansville city limits and combined annual income of $50,000 or less may qualify for a $30 monthly credit for up to 12 months.
How does EWSU bill water usage?
EWSU bills water in 100-gallon increments. Any remaining gallons are carried over to the next month’s bill.
Who handles trash and recycling in Evansville?
Republic Services handles trash, recycling and street sweeping questions. Call 800-886-3345 for trash and recycling service help.
30-Second EWSU Checklist
Pay/login: MyWater.EWSU.com → account number + zip → payment method → save confirmation.
Phone: Customer Service 812-436-7846; phone payment 812-458-2242; emergency 812-421-2130.
Disconnected: pay full past due → submit Reconnect Form → provide confirmation → turn faucets/valves off → expect $45 fee.
Assistance: Bill Relief may provide $30 monthly credit; CAPE water assistance may provide up to $250 if qualified.
High bill: compare 100-gallon usage, check estimated read, inspect leaks, apply for leak adjustment if eligible.
Trash: Republic Services 800-886-3345 for trash, recycling, heavy trash and holiday collection.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.
Safe Water Bill Payment Checklist
Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.
Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.