ABCWUA Help Desk: Pay, Log In, Report Water Trouble or Fix a Bill
Use this guide like a fast customer-service desk for Albuquerque and Bernalillo County water accounts: pay the bill, create a profile, handle a shutoff notice, call the correct phone option, report a water or sewer emergency, check HomeConnect usage, apply for help, and avoid water-waste mistakes.
Start Here: Choose the Exact ABCWUA Task
ABCWUA bills water, sewer and, for many Albuquerque customers, trash collection charges billed on behalf of local solid-waste agencies. The fastest answer depends on whether the issue is billing, emergency service, trash, conservation, construction, or property sale.
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay without logging in |
10-digit ABCWUA account number and 5-digit service ZIP code. |
Guest Pay is for one-time payment. Save the confirmation number. |
|
Sign in or create profile |
Account number, email, password, payment method if enrolling. |
Profile access adds recurring payments, payment history, balance, and multiple accounts. |
|
Pay by phone |
505-842-WATR, Option 2 |
Bill, account number, payment method, amount due. |
Use Option 2 specifically for phone payment. |
Billing, payments, general questions |
505-842-WATR, Option 0 |
Account number, service address, notice, payment proof. |
Email questions can go to customerservice@abcwua.org. |
Water or sewer emergency |
505-842-WATR, Option 1 |
Address/cross street, leak or backup details, safety risk. |
Dispatch is available 24 hours a day, 7 days a week. |
Water service already shut off |
Pay with debit/credit card, then call Option 0. |
Payment confirmation and account number. |
Same-day restoration request must be completed before 2:00 PM MT. |
Water waste report |
Option 5 or online water-waste form. |
Address, date/time, photo/video if available, waste type. |
Spray irrigation is not allowed 11 AM-7 PM from April 1 through October 31. |
Trash-charge question |
City Solid Waste or Bernalillo County Solid Waste. |
Bill line item and service address. |
City Solid Waste: 505-761-8100. Bernalillo County Solid Waste: 505-224-1639. |
Shutoff warning: if water is off for non-payment, do not turn it back on yourself. ABCWUA says only authorized Water Authority personnel may restore service; unauthorized turn-on can add a violation and fee.
Official Phone Numbers, Addresses and Local Routing
Main Customer Service
Phone: 505-842-9287 / 505-842-WATR
Email: customerservice@abcwua.org
Best for: billing, payment, service notice, balance, profile/login help.
Customer Service Center
Address:
1441 Mission Ave. NE
Albuquerque, NM 87107
Lobby: Monday-Friday, 8:30 AM-4:30 PM
Administrative Office
Executive/Admin:
One Civic Plaza NW, Room 5027
Albuquerque, NM 87102
Admin phone: 505-289-3000
Department / issue |
Number or route |
Use for |
|---|---|---|
Call Center |
505-842-WATR, Option 0 |
Billing, payments, login/profile questions, delinquency letter, turn-off warning. |
Emergency Dispatch |
505-842-WATR, Option 1 |
Water main breaks, sewer overflows, backups, emergency water turn-offs. |
Phone Payment |
505-842-WATR, Option 2 |
Payment over phone. |
Construction Services |
505-842-WATR, Option 3 |
New construction, connection permits, work orders, builder/developer service questions. |
Conservation and rebates |
505-842-WATR, Option 4 |
Rebates, xeriscape, washing machine, irrigation, rainwater harvesting, Water by the Numbers. |
Report water waste |
505-842-WATR, Option 5 |
Time-of-day violation, overspray, runoff, broken irrigation causing waste. |
Cockroach control |
505-842-WATR, Option 6 |
Report sewer-related cockroach control request. |
Vehicle concern |
505-842-WATR, Option 7 |
Report concern about Water Authority vehicle operation. |
Maps & Records |
505-289-3242 or 505-289-3248 |
Utility maps/records questions; email maps@abcwua.org. |
Media only |
505-289-3111 |
News/media inquiries, not customer billing. |
Service area wording: ABCWUA serves parts of Albuquerque, Bernalillo County and contiguous territory in its service area. For “Town of Bernalillo” utility bills, use the Town’s own utility billing portal, not ABCWUA.
Pay Bill, Guest Pay, My Account Login and Bank Draft
Guest Pay
Use Pay Now with 10-digit account number and 5-digit service ZIP code.
My Account
Use account.abcwua.org to view balance, history, recurring payments, and multiple accounts.
Bank Draft
ABCWUA can debit your bank account monthly to pay the bill in full.
Phone Pay
Call 842-WATR and select Option 2.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Guest Pay |
One-time payment through E-Bill Express; asks for 10-digit ABCWUA account number and 5-digit service ZIP code. |
Fast payment without profile. |
Save receipt before closing the page. |
Sign in / profile |
Returning customers use My Account; new customers create a profile. |
Recurring payments, payment history, balance, multiple accounts, HomeConnect access. |
If login changed, use reset-password route from My Account. |
By phone |
Call 842-WATR and select Option 2. |
Phone payment without web portal. |
Have account number and card/bank details ready. |
By mail |
ABCWUA, PO Box 27226, Albuquerque NM 87125. |
Normal bills with enough time. |
Not ideal for turn-off notices or same-day restoration. |
Walk-in |
Customer Service, 1441 Mission Ave NE; lobby 8:30 AM-4:30 PM weekdays. |
In-person billing/payment issue. |
Check closures/news notices before visiting. |
Curbside drop box |
1441 Mission Ave NE; 5th & Marquette near City Hall downtown. |
After-hours check/money order style drop. |
Do not use if you need immediate posting confirmation. |
Western Union |
ABCWUA says to call ahead because hours and availability can change. |
Alternative payment location. |
Confirm location can process ABCWUA payment before going. |
Water Off, Turn-Off Notice or Delinquency Letter
Water already off
- Do not turn water back on yourself.
- Pay in full, or pay 75% down in guaranteed funds and set up a Pay Plan.
- Call 505-842-WATR, Option 0 after payment.
- Same-day restoration request must be completed by 2:00 PM MT.
Turn-off warning
- Call Option 0 immediately.
- Ask about payment in full or Pay Plan.
- Confirm exact amount needed today.
- Ask whether your payment method is considered guaranteed funds.
Delinquency letter
- Not immediate turn-off danger.
- Add extra payment if possible.
- Watch the next notice date.
- Ask Option 0 before the account reaches shutoff stage.
Guaranteed funds listed by ABCWUA: cash, cashier’s or certified check, money orders, debit cards, or credit cards.
New Service, Tenants, Owners, Selling or Title Company Payoff
Important ABCWUA rule: the Water Authority is a property-based utility. It does not start, stop or transfer service in the same way many utilities do. The property owner of record controls and is responsible for the water account.
User type |
What ABCWUA says |
Practical next step |
|---|---|---|
Tenant / renter |
If renting and needing a prorated/final bill, contact the owner, landlord or property manager. |
Ask landlord who receives bill, who pays it, and whether a mailing-copy request is needed. |
Tenant wants bill mailed |
Contact owner/landlord/property manager if not receiving the bill and wanting it mailed. |
Do not assume ABCWUA can change account control without owner involvement. |
Property owner |
Owner may request mailing-address changes, budget billing, online profile removal, or meter placement/removal. |
Call 505-842-WATR Option 0 with owner details and property address. |
Property manager |
With owner permission, may add or change mailing addresses. |
Call Option 0 and prepare owner authorization. |
Buyer / seller |
Final bill for sold property should be prorated and paid through title company or negotiated between buyer and seller. |
Coordinate before closing so water charges do not become a surprise. |
Title company |
Payoff requests should be emailed; one service address per email; include service address in subject line. |
Email title@abcwua.org and advise customer to cancel auto-pay/budget billing if needed. |
Old lien release issue |
Bernalillo County lien filing fees are listed as $25 to file and $25 to release; pre-July 2010 lien release requests need copy of lien. |
Send payment to ABCWUA, P.O. Box 568, Albuquerque, NM 87103-0568 if directed. |
Water or Sewer Emergency: Call Option 1 First
24/7 Dispatch
505-842-WATR, Option 1
Use for water and sewer emergencies, sewer overflows/backups, broken mains and emergency water turn-offs.
Temporary shutoff
During emergencies, service may be temporarily shut off while repairs are made.
Report clearly
Give address, cross street, nearest landmark, issue type, flow direction, and whether property is threatened.
Problem |
What to call |
What to say |
|---|---|---|
Broken water main / street leak |
505-842-WATR, Option 1 |
“Water is flowing/bubbling at [address/cross street]. It started around [time].” |
Sewer overflow or backup |
505-842-WATR, Option 1 |
“Sewage is backing up/overflowing at [location]. It is [inside/outside/street].” |
Emergency water turn-off |
505-842-WATR, Option 1 |
“I need an emergency water turn-off at [address] because [burst pipe/active flooding].” |
No water without notice |
505-842-WATR, Option 1 if urgent; Option 0 for account issue. |
Say whether neighbors are also affected and whether there is a shutoff notice. |
Non-emergency service request |
Use customer service or online request forms. |
Use emergency line only when the issue cannot wait. |
Understand My Bill, Meter, Sewer Charge and Published Rates
What is on the bill?
Monthly bills can include water, sewer and, for most customers, curbside refuse collection billed on behalf of the City of Albuquerque.
Water unit
The rate ordinance uses one water unit as 100 cubic feet. The published commodity rate is per CCF.
Delinquent penalty
Published ordinance says charges become delinquent 15 days after the “due by” date, and a 1.5% per month penalty may apply.
Charge / topic |
Useful official detail |
User action |
|---|---|---|
Residential water fixed monthly charge |
Current published rate ordinance lists Service Size 1 residential fixed monthly water charge at $11.21. |
Verify meter/service size before estimating bill. |
Water commodity charge |
Published commodity charge lists $2.310 per unit plus $0.024 per unit for the New Mexico water conservation fee. |
Use bill calculator/statement for account-specific totals. |
Residential sewer fixed monthly charge |
Service Size 1 residential fixed monthly sewer charge is listed at $3.64 for customers with water service. |
Sewer is separate from water fixed charge. |
Sewer commodity charge |
Retail sewer commodity charge total listed at $2.049 per CCF. |
Winter usage can affect sewer calculations. |
Sewer winter average |
Sewer commodity charge can be based on winter months average logic rather than all outdoor summer water use. |
Fix winter leaks quickly because winter usage can affect sewer billing. |
Trash/refuse line |
ABCWUA billing page says refuse questions should be directed to solid-waste agencies. |
City Solid Waste: 505-761-8100; County Solid Waste: 505-224-1639. |
Water waste / extra carts / adjustments |
Additional charges may appear on the bill. |
Use “Understanding My Bill” and call Option 0 if the charge is unclear. |
HomeConnect: Track Water Use, Catch Leaks Early
What it does
If your meter has AMI, HomeConnect lets you see hour-by-hour or daily water usage after you log into your Water Authority account.
Why it matters
Unusual usage spikes can indicate toilet, irrigation, yard-line or plumbing leaks before the next monthly bill arrives.
Need help?
Call 505-842-WATR, Option 0 during business hours and ask a representative to help you set up access.
Create or open My Account
Start at the ABCWUA website and choose “My Account,” or go directly to account.abcwua.org.
Enter your account number
Have your Water Authority account number ready from the bill. Guest Pay uses the 10-digit account number.
Open usage view
Once account access is set up, use “View Water Usage” to check daily or hour-by-hour patterns if your AMI meter supports it.
Look for leak patterns
Continuous overnight flow, sudden spikes, or irrigation-cycle jumps can point to toilets, irrigation valves, yard lines or indoor plumbing.
Low-Income Credit and Water Assistance Fund
Low Income Credit
For homeowners only. Provides a monthly utility credit up to $33.05 for water, wastewater and solid waste. Participation must be renewed annually.
Water Assistance Fund
For homeowners or tenants who pay Water Authority water and sewer bills. Emergency grants may provide up to $200 toward the bill.
2026 WAF rule
Effective January 1, 2026, WAF eligibility requires a Water Authority turn-off notice notifying the customer of upcoming service disconnection due to a past-due balance.
Help type |
Who administers it |
Phone / email |
|---|---|---|
Low Income Credit |
The Storehouse |
|
Low Income Credit |
Rio Grande Food Project |
|
Water Assistance Fund |
Rio Grande Food Project |
|
Water Assistance Fund |
The Storehouse |
Before applying: gather account number, service address, turn-off notice if applying for WAF, income proof, ID and contact information. Funding and eligibility can change, so contact the administering agency before relying on a grant.
Water Waste, Watering Restrictions and Rebates
Time-of-day rule
Spray irrigation is not allowed between 11 AM and 7 PM from April 1 through October 31.
Summer watering guide
ABCWUA’s 2026 dry-river notice points to Water by the Numbers: lawns just three days per week in June, July and August.
Report water waste
Call 505-842-WATR, Option 5 or report online if water runs onto streets/sidewalks or violates time-of-day rules.
Program / issue |
Official detail |
Action |
|---|---|---|
Watering exemption |
Exemptions can cover chemical treatment, disabled irrigation system repair, new sod, reseeded turf, or newly seeded areas. |
Apply before work; Water Conservation may inspect site. |
Water waste variance |
Variance requests require proof of hardship, exhausted options, and a plan to comply within one year. |
Use variance only when compliance creates practical difficulty and documentation exists. |
Xeriscape rebate |
Do not start turf removal until you apply and receive Notice to Proceed. Rebate can be up to $3.00 per sq. ft. of high-water-use turf converted. |
Plan, apply, initial inspection, complete within six months, final inspection. |
Rainwater harvesting rebate |
Rebate is based on total storage capacity; examples include $25 for 50-149 gallons and $50 for 150-299 gallons. |
Apply within 90 days of purchase and keep zero-balance receipt. |
Washing machine rebate |
$100 rebate for many efficient washing machines with Integrated Water Factor of 3.0 or less. |
Apply within 90 days; machine must remain at original purchaser/address for at least one year. |
Irrigation efficiency rebate |
Residential customers may qualify for 25% or up to $100 on eligible controllers/sensors/regulators, plus listed nozzle/body rebates. |
Use rebate portal and keep itemized paid invoice. |
Water Quality, CCR Report, Lead and Odor Problems
Latest report
ABCWUA’s Water Quality Report page lists the latest report in English and Spanish, plus past reports.
Lead-safe notices
ABCWUA has posted lead-safe community notices. If you receive a lead-related letter, follow the notice and contact the Water Authority rather than ignoring it.
Odor / sewer issue
Use the online services page to report odor problems, request cockroach control or submit customer feedback.
Concern |
What to check |
Best official route |
|---|---|---|
Annual drinking water report |
Latest Water Quality Report page; English and Spanish PDF versions. |
|
Brown, cloudy, taste or odor issue |
Tap affected, hot/cold only, time started, neighborhood work, photos. |
Call 505-842-WATR Option 0 unless it is an emergency; emergency uses Option 1. |
Sewer odor |
Whether odor is inside, outside, near a manhole, or after dry drains. |
Use ABCWUA online odor report or call customer service. |
Lead-related notice |
Property address, service line notice, interior plumbing age, filter instructions if provided. |
Follow official ABCWUA notice and contact customer service with account/address. |
Health concern |
Use official water-quality report and public-health advice for sensitive populations. |
Call ABCWUA or consult healthcare/public-health guidance for medical concerns. |
Builders, New Construction, Connection Permits and Maps
New construction
Call 505-842-WATR, Option 3, Monday-Friday 8:00 AM-5:00 PM for New Construction fee/payment information.
Connection fees
Connection permit fees include $50 for small water services, $50 for sanitary sewer services, and $150 for public hydrant/manhole/fire line/large service items.
Maps & Records
Call 505-289-3242 or 505-289-3248, or email maps@abcwua.org.
Builder task |
Official detail |
Next step |
|---|---|---|
New water/sewer/non-potable service |
Complete the Intake Form if seeking new service, not just reestablishing existing service. |
Use Construction Services / Information for Builders. |
Work order fees |
Fees can include engineering review fees based on 3.25% of infrastructure cost and any Pro Rata fees owed. |
Pay required fees before work order is issued. |
Connection permits |
Small water service $50, sanitary sewer $50, public hydrant/manhole/fire line/large service or meter vault $150. |
Coordinate with New Construction; account setup follows closeout/acceptance. |
Utility Development Section |
Plaza Del Sol, 600 2nd Street NW, Suite 201, Albuquerque, NM 87102; Monday-Friday 8 AM-5 PM. |
Use for forms, reviews, pressure/flow inquiries, work-order routing. |
Google Map: ABCWUA Customer Service Center
Use this map for the main Customer Service Center at 1441 Mission Ave. NE. For administrative offices, use One Civic Plaza NW, Room 5027. For utility development, use Plaza Del Sol, 600 2nd Street NW, Suite 201.
Location |
Address |
Use for |
|---|---|---|
Customer Service Center |
1441 Mission Ave. NE, Albuquerque, NM 87107 |
Billing, walk-in help, lobby payment, customer service, drop box. |
Downtown drop box |
5th & Marquette, by City Hall, downtown Albuquerque |
Curbside drop box location listed by ABCWUA. |
Executive / Administrative Offices |
One Civic Plaza NW, Room 5027, Albuquerque, NM 87102 |
Administrative office; phone 505-289-3000. |
Utility Development Section |
Plaza Del Sol, 600 2nd Street NW, Suite 201, Albuquerque, NM 87102 |
Development forms, connection permits, work-order questions, pressure/flow inquiries. |
Mailing address |
P.O. Box 568, Albuquerque, NM 87103-0568 |
General Water Authority mailing address. |
Bill-payment mail |
ABCWUA, PO Box 27226, Albuquerque NM 87125 |
Mail water, sewer and trash-collection bill payment. |
Water Utility Authority Albuquerque NM FAQ
What is the Albuquerque Water Utility Authority phone number?
Call 505-842-9287, also shown as 505-842-WATR. Option 0 is for billing, payments and general issues; Option 1 is for 24-hour water or sewer emergencies; Option 2 is for phone payments.
Where do I pay my ABCWUA bill online?
Use ABCWUA Guest Pay at e-billexpress.com/ebpp/ABCWUA for one-time payment, or use account.abcwua.org to sign in or create a profile for recurring payments and account tools.
What do I need for Guest Pay?
The Guest Pay screen asks for the 10-digit ABCWUA account number and the 5-digit service ZIP code.
What is the ABCWUA customer service address?
The Customer Service Center is at 1441 Mission Ave. NE, Albuquerque, NM 87107. Lobby hours are Monday through Friday, 8:30 AM to 4:30 PM.
What number do I call for a water or sewer emergency?
Call 505-842-WATR, Option 1. ABCWUA says dispatch is available 24 hours a day, 7 days a week for water and sewer emergencies and emergency water turn-offs.
What should I do if water service was turned off for non-payment?
Do not turn the water back on yourself. Make a debit or credit card payment, then call 505-842-WATR, Option 0. Same-day restoration requests must be completed before 2:00 PM MT.
Does ABCWUA start or stop service for tenants?
ABCWUA says it is a property-based utility and does not start, stop or transfer service like many utilities. Tenants needing prorated or final bills should contact the owner, landlord or property manager.
Who handles trash charges on my water bill?
Questions about trash charges should go to City Solid Waste at 505-761-8100 or Bernalillo County Solid Waste at 505-224-1639, depending on the charge and location.
Can I get help paying an ABCWUA bill?
Homeowners may qualify for the Low Income Credit up to $33.05 per month. Homeowners or tenants with an eligible turn-off notice may seek Water Assistance Fund grants up to $200 through the listed partner agencies.
What are Albuquerque watering restriction hours?
Spray irrigation is not allowed between 11 AM and 7 PM from April 1 through October 31. Water waste can be reported online or by calling 505-842-WATR and selecting Option 5.
30-Second ABCWUA Checklist
Pay: Guest Pay needs 10-digit account number + 5-digit ZIP; My Account gives recurring payments and history.
Call: 505-842-WATR; Option 0 billing, Option 1 emergency, Option 2 payment, Option 4 conservation/rebates, Option 5 water waste.
Water off: do not restore yourself; pay, call Option 0, and complete same-day request before 2:00 PM MT.
Property sale/rental: ABCWUA is property-based; tenants work through landlord/property manager; title companies email one address per payoff request.
Save water: no spray irrigation 11 AM-7 PM from April 1 through October 31; use HomeConnect to catch leaks early.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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