Green Bay Water Utility 2026: Bill Pay, Login & Phone

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Green Bay Water Utility 2026 • bill pay • login • phone • emergency • Lake Michigan water

Green Bay Water Help Desk: Pay, Log In, Call, Report or Fix a Bill

Use this page as a practical Green Bay Water Utility desk. Pay online, use one-time payment when login fails, set up AutoPay, call the correct phone number, report water emergencies, check current rates, understand high usage, and find water-quality or service-line help without reading long official pages.

Account Login One-Time Pay Call 920-448-3480 Emergency Number

Start Here: Choose the Exact Task

Green Bay water bills include drinking-water charges from Green Bay Water and City of Green Bay wastewater/stormwater charges. Use the correct route for payment, emergency dispatch, high usage, water quality, service lines, or cross-connection inspection.

Customer service920-448-3480
Emergency920-448-3483
Pay by phone855-731-9912
Office631 S. Adams Street
Need
Best official route
Prepare first
Do not miss
Pay with login
e-Care Account Login
Account login, bill, payment method.
Use login to view account, monitor usage, make payments, and manage paperless/linked accounts.
Pay without registration
InvoiceCloud One-Time Pay
Bill/account details and payment method.
GB Water says use One-Time Payment if login is not working.
Pay by phone
855-731-9912
Account number, invoice/bill, card or bank information.
InvoiceCloud lists this as the 24-hour phone payment line.
Customer service / billing
920-448-3480
Account number, service address, notice, confirmation number.
Call for billing, payment, login, high usage, service-line, and account questions.
Water emergency
920-448-3483 or 9-1-1
Address, cross street, water flow, pressure/no-water details, safety risk.
Use for bubbling/gushing water, sudden pressure drop, or complete loss of water.
AutoPay
Checkfree Auto-Pay
Agreement form, bank details, voided check.
GB Water says Checkfree is free from the utility and deducts on the bill due date.
High usage
High Water Usage page
Meter readings, usage history, leak checks, questionnaire.
Complete the recommended checks before calling.
Service-line material
Service Line Lookup Map
Utility bill address.
GBW owns water main to curb stop; property owner owns curb stop to inside meter.

Fast payment warning: if you are near a shutoff deadline, do not rely on mail or a bank bill-pay delivery date. Call 920-448-3480 and ask which payment method posts fast enough for your account.

Official Phone, Address, Hours and Local Utility Routing

🏢

Office Address

Green Bay Water Utility
631 South Adams Street
Green Bay, WI 54301

Phone: 920-448-3480
Fax: 920-448-3486
Hearing impaired: 920-448-3489

✉️

Mailing Address

Green Bay Water Utility
P.O. Box 1210
Green Bay, WI 54305-1210

Use the mailing address for mailed payments, forms, written account requests, and official correspondence.

🕒

Office Hours

Mon-Thu: 7:00 AM-4:30 PM
Friday: 7:00 AM-11:00 AM
Sat-Sun: Closed

Closed most national holidays. Emergency line remains the route for urgent water problems.

Local area / issue
Why it matters
Best route
City of Green Bay
Primary retail customer area for Green Bay Water bills and local service questions.
Customer service: 920-448-3480.
Allouez and Bellevue
Hydro Helpers page names City of Green Bay, Village of Allouez, and Village of Bellevue children/families for hydrant help.
Check official GB Water billing/customer route if your bill is issued through GB Water.
Ashwaubenon, Scott, Hobart, Wrightstown
PSC rate file lists wholesale service schedules for these communities.
For a direct household bill, check your local village/town billing route; for GB Water questions call 920-448-3480.
Wastewater / stormwater line items
GB Water says the bill reflects drinking water plus City of Green Bay wastewater/stormwater charges.
Use bill line item and ask customer service where that charge is routed.
Emergency in street or sidewalk
Bubbling/gushing water, sudden pressure drop, or complete loss of water can be a water emergency.
Call 920-448-3483 or 9-1-1.

Pay Online, Use One-Time Pay, Register or AutoPay

Account Login

Register or sign in to e-Care to view your account, monitor usage, make payments, and manage billing tools.

One-Time Pay

No registration required. Use this if you just need to pay or if login is not working.

Pay by Phone

855-731-9912, 24-hour payment line.

Checkfree Auto-Pay

Automatic payment from checking or savings; utility says Checkfree is free from GB Water.

Start from the official customer page

Open the GB Water Customers page, then choose Account Login, One-Time Payment, or Sign Up for Auto-Pay. Avoid ad-looking bill sites.

Use One-Time Pay if login fails

GB Water has posted a login notice saying some customers may have account sign-in trouble and should use One-Time Payment or Pay by Phone while the issue is fixed.

Choose payment type

InvoiceCloud lists Visa, MasterCard, Discover, Google Pay, Apple Pay, and E-Check drawn from a bank account.

Save confirmation

After payment, keep the confirmation screen/email. GB Water FAQ says confirmation can include an approved credit-card number or processed electronic-check number, plus account, invoice, amount, and message.

Payment option
Official detail
Best for
Watch out
Account Login / e-Care
View account, monitor usage and make online payments.
Customers who want history, usage monitoring, paperless billing, AutoPay or stored info.
If login fails, use One-Time Pay or phone payment.
One-Time Pay
InvoiceCloud says no registration is required.
Fast payment without account setup.
Use exact bill/account search details; exact match may be required if bill is not showing.
Phone payment
24-hour payment line: 855-731-9912.
When portal access is difficult or you prefer phone payment.
Keep the confirmation number.
Credit/debit card
InvoiceCloud payment cap: credit card maximum $1,000.
Quick card payment.
Large balances may require another method or multiple steps.
E-Check
InvoiceCloud payment cap: E-Check maximum $125,000.
Large balance or bank payment.
Rejected E-Check or card chargeback fee listed at $35.
Checkfree Auto-Pay
Deducts the bill amount on the due date shown on the bill.
Households that want to avoid late payments.
Include voided check with agreement form; bank may charge its own fee.
Pay by Text
FAQ says bill notifications can be sent by text and paid by replying after enrollment.
Customers who want mobile reminders and fast payment.
Enrollment confirmation is required.
Payment-posting script: “I paid Green Bay Water account [account number] for [service address] on [date/time] by [card/e-check/phone/AutoPay]. Confirmation is [number]. Can you confirm it posted and whether any balance remains?”

Official payment links:

Customer Payment Options Account Login One-Time Payment Sign Up for Auto-Pay

Water Emergency: When to Call 920-448-3483

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Emergency line

920-448-3483 or 9-1-1

Use for active water emergencies, not routine billing.

💧

Examples

Water bubbling or gushing from a crack in street/sidewalk, sudden pressure drop, or complete water loss.

📍

Report clearly

Give nearest address, cross street, flow direction, pressure/no-water details, and safety hazard.

Problem
Call / action
What to say
Water gushing from road or sidewalk
Call 920-448-3483.
“Water is bubbling/gushing from [location]. It started around [time]. Traffic/property [is/is not] affected.”
Sudden pressure drop
Call emergency if widespread or severe; otherwise call 920-448-3480.
Say whether neighbors are affected and whether flushing/repairs are nearby.
Complete loss of water
Call 920-448-3483 if no notice and not a household valve/plumbing issue.
“All taps are dry at [address]. Neighbors [are/are not] affected.”
Possible frozen pipe
Check inside plumbing first; call GB Water if service line issue is suspected.
Say which taps are affected and whether the meter/pipe area is cold.
Discolored water during flushing
Use flushing guidance; call if it does not clear or there is a safety concern.
“Water color changed during/after flushing near [street]. It has lasted [time].”
Emergency script: “I am reporting a possible water emergency at [address/cross street]. The issue is [gushing water / no water / pressure drop / possible main break]. It started at [time]. Please route this to emergency response.”

Current Water Rates, Late Charge and Common Fees

Rate effective date

PSC-approved water rates took effect August 1, 2024.

Typical 5/8" meter

General service charge: $27.00 quarterly or $9.00 monthly.

Usage unit

1 cubic foot = 7.48 gallons. Rates are per 100 cubic feet.

Late charge

1% per month on bills not paid within 20 days of issuance.

Rate / fee
Official amount or rule
Why user cares
General service charge, 5/8" or 3/4"
$27.00 quarterly / $9.00 monthly.
Common residential fixed water charge.
Volume charge tier 1
First 10,000 cubic feet quarterly or 3,333 monthly: $3.00 per 100 cubic feet.
Main usage tier for many households.
Volume charge tier 2
Next 140,000 cubic feet quarterly or 46,667 monthly: $2.89 per 100 cubic feet.
Higher-use customers and businesses should check tiering.
Volume charge tier 3
Over 150,000 cubic feet quarterly or 50,000 monthly: $2.21 per 100 cubic feet.
Very high-use accounts.
Public fire protection, 5/8" or 3/4"
$8.25 quarterly / $2.75 monthly.
Appears as a separate water-related charge.
Payment not honored
$35.00 when payment is not honored by financial institution.
Also matches InvoiceCloud failed E-Check/card chargeback fee language.
Special billing
$20.00 when existing customer/property owner requests special billing outside normal billing.
Common for special statements or unusual account requests.
Special meter reading
$20.00 when special utility personnel reading is requested outside regular reading date.
May not apply if customer/property owner provides meter reading.
Missed appointment
$50 normal hours; $75 after normal hours.
Cancel/reschedule if you cannot be present.
Real estate closing account charge
$20.00 for written account-status documentation in connection with closing.
Important for sellers, title companies, and agents.
Reconnection
$65 normal business hours; $98 after normal business hours.
Ask if included before paying a delinquent balance.
Bulk water service charge
$65 service charge plus volume charge; deposit may be required for temporary equipment.
Relevant for contractors, hydrant use, pool filling, irrigation trucks.

Official rate links:

Water Rates PSC Rate File PDF Sample Bill / Customer Page

High Water Usage: What to Check Before Calling

Start with account usage

Use account login to monitor usage and compare current bill to prior periods.

Complete questionnaire

GB Water’s high-usage page tells homeowners and business owners to complete recommended actions before contacting the utility.

Use unit math

Bill unit: cubic feet. One cubic foot equals 7.48 gallons.

Check
What to look for
What to prepare for GB Water
Toilets
Silent running, flapper leak, tank refill when nobody flushed.
Dye-test result, repair receipt, before/after usage.
Faucets / showerheads
Drips, worn washers, leaks in basement or utility rooms.
Fixture repaired, repair date, photos.
Outside hoses
Open hose bib, sprinkler left on, outdoor leak after freeze.
Outdoor use dates, irrigation schedule, leak repair notes.
Water softener
Regeneration cycle stuck or running too often.
Softener service note or bypass test.
Meter / reading
Usage change versus prior quarter/month.
Current reading, bill reading, photo if asked.
Business/commercial use
Equipment use, process-water change, restroom fixture leak.
Commercial high-usage questionnaire and maintenance logs.
High-usage script: “My account is [number] at [address]. Usage changed from [old] to [new]. I checked toilets, faucets, outdoor taps, irrigation and meter reading. I have [photos/repair invoice/questionnaire]. Can you review what else is needed?”
High Water Usage Account Login / Monitor Usage

Water Quality, CCR, Hardness, PFAS and Flushing

Source water

Green Bay Water drinking water comes from Lake Michigan, not the Fox River.

Testing

GB Water FAQ says the utility performs more than 10,000 water-quality tests each year.

Hardness

Green Bay Water lists hardness at about 130 mg/L, around 7.5 grains per gallon, with weekly lab testing.

Question
Direct answer
Official next step
Where is the annual water report?
Green Bay Water posts Consumer Confidence Reports yearly by July 1 and offers English, Spanish and Hmong versions.
Use the Water Quality page and latest CCR link.
Is Green Bay water hard?
GBW says 130 mg/L, about 7.5 grains/gallon; not soft, not extremely hard.
Use this number for softener setup, then test locally if needed.
Does Green Bay Water have PFAS?
GBW says it began testing in 2018 and recent UCMR testing showed levels below EPA limits.
Review PFAS update and CCR; call utility for current questions.
What are the PFAS numbers shown?
GBW posted PFOS 2.13 ppt, PFOA 2.19 ppt, PFHxS 0.69 ppt, PFNA 0.57 ppt, HFPO-DA 0 ppt, Hazard Index 0.13.
Compare with posted EPA limits on GBW’s PFAS update.
Why is water discolored during flushing?
Flushing can stir rust particles and sediment; pressure can temporarily drop.
Check flushing map and avoid laundry until water clears.
How long does flushing take?
GBW FAQ says experience ranges from 20 minutes to an hour or longer depending on main age, pipe type, diameter, sediment and turbidity.
Watch posted signs and check the flushing map.

Official quality links:

Water Quality / CCR Flushing Program Flushing / GIS Maps Certified Lab Search

Service Line Material, Lead, Customer Side vs Utility Side

Lead service progress

GB Water states it completed its last known lead service replacement in the city on October 6, 2020.

Utility side

GBW is responsible for the portion from the water main in the street to the curb stop.

Customer side

The property owner is responsible for the line from curb stop to the meter inside the building.

Question
Answer
Action
How do I check my service-line material?
Use GB Water’s Service Line Lookup Map. Addresses correspond to the utility bill.
Search by address and save screenshot or result.
Where did the data come from?
GBW says information is based mainly on historical records and physical inspections.
Call 920-448-3480 if you have updated information or want inspection guidance.
Who fixes the customer-side line?
Property owner is responsible from curb stop to meter.
Call plumber for private-side repair; call GBW if utility-side issue is suspected.
Who fixes the utility side?
GBW is responsible from main to curb stop.
Call GB Water if leak/issue appears before curb stop or in street.
Service Line Lookup Map ArcGIS Map Portal

Frozen Pipes, Cross Connection and Hydrant Help

Prevent frozen pipes

  • Disconnect outside hoses.
  • Shut off and drain outside faucet lines.
  • Insulate outdoor faucets and exposed pipes.
  • Let a trickle run during deep freeze if needed.
  • Open cabinet doors around sink plumbing.
  • Keep home temperature above 55°F.

Cross connection

  • Program protects drinking water from backflow and non-potable sources.
  • Required under WI DNR 810.15 and SPS 382.41.
  • Residential inspections may happen with meter battery/service work.
  • Questions: 920-785-7910.
  • Email: MeteringCC@greenbaywi.gov.

Hydro Helpers

  • Children/families help care for nearby fire hydrants in winter.
  • Available for City of Green Bay, Village of Allouez, and Village of Bellevue community context.
  • Helps firefighters save time during a fire.
  • Use the official Green Bay sign-up link.

Cross-connection example: an exterior faucet, hose, boiler, irrigation system, or fixture can become a cross connection if potable water could contact a non-potable source during backflow.

Frozen Pipes Cross Connection Program Customer Forms Hydro Helper Program

Bill Help, Payment Trouble and Brown County Assistance Routes

Call before shutoff

Call 920-448-3480 with the notice, exact balance, and payment method. Ask what amount and method prevents disconnection.

Brown County WHEAP

Brown County lists Partners for Community Development for Energy Assistance starting September 1, 2023.

Phone: 833-646-0823

Wisconsin Home Energy Plus

Apply online for energy assistance. If disconnected, without heat, or soon to be disconnected, call 1-800-506-5596.

Situation
Best next step
Prepare
Past-due Green Bay Water bill
Call GB Water first at 920-448-3480.
Account number, shutoff notice, amount due, proof of payment, income/assistance info if relevant.
Need energy/utility assistance
Contact Partners for Community Development or apply through Wisconsin Home Energy Plus.
Household members, DOBs, income, utility/fuel details, account numbers.
Disconnected / soon disconnected
State application page says to call Customer Care Center immediately at 1-800-506-5596.
Notice, account number, service address, household income proof.
Online application
Use energybenefit.wi.gov.
Allow 45-60 minutes; incomplete applications can be denied after 30 days.
Brown County WHEAP Apply Online Wisconsin Energy Assistance

Google Map: Green Bay Water Utility Office

Use this map for the office at 631 South Adams Street. Mail should go to P.O. Box 1210, Green Bay, WI 54305-1210.

Location
Address
Use for
Green Bay Water Utility Office
631 South Adams Street, Green Bay, WI 54301
Customer service, account questions, billing help, in-person office routing.
Green Bay Water Utility Mailing Address
P.O. Box 1210, Green Bay, WI 54305-1210
Mailed payments, forms, written requests.
City of Green Bay City Hall
100 North Jefferson Street, Green Bay, WI 54301
City government services; City Pay page also links to water bill access.
Green Bay Public Works
519 South Oneida Street, Green Bay, WI 54303
Sanitation/recycling routing, not water billing.

Green Bay Water Utility FAQ

What is the Green Bay Water Utility phone number?

Call Green Bay Water Utility customer service at 920-448-3480. The emergency phone number is 920-448-3483, and the hearing-impaired number is 920-448-3489.

What is the Green Bay Water Utility emergency number?

Call 920-448-3483 or dial 9-1-1 for water emergencies such as water bubbling or gushing from a street or sidewalk, sudden pressure drop, or complete water loss.

Where do I pay my Green Bay Water bill online?

Use the official Green Bay Water customer page. You can sign in to e-Care or use One-Time Payment through InvoiceCloud without registration.

What is the Green Bay Water pay-by-phone number?

The 24-hour phone payment line listed by InvoiceCloud is 855-731-9912.

What payment types does Green Bay Water accept online?

InvoiceCloud lists credit card options including Visa, MasterCard and Discover, plus E-Check directly from a checking or savings account.

What are the payment caps?

InvoiceCloud lists a $1,000 maximum charge for credit card payments and a $125,000 maximum charge for E-Check payments.

What is the Green Bay Water address?

The office address is 631 South Adams Street, Green Bay, WI 54301. The mailing address is Green Bay Water Utility, P.O. Box 1210, Green Bay, WI 54305-1210.

What are Green Bay Water office hours?

Office hours are Monday through Thursday, 7:00 AM to 4:30 PM, and Friday, 7:00 AM to 11:00 AM. The office is closed Saturday, Sunday and most national holidays.

Does Green Bay water come from the Fox River?

No. Green Bay Water says its drinking water comes from Lake Michigan. The wastewater/sewage system is separate from drinking water.

How do I check my service-line material?

Use Green Bay Water’s Service Line Lookup Map. The map uses addresses corresponding to the utility bill, and you can call 920-448-3480 if you have updated documentation or want inspection guidance.

30-Second Green Bay Water Checklist

Pay: Account Login for full account tools; One-Time Pay if you do not want to register or login fails; phone payment at 855-731-9912.

Call: customer service 920-448-3480; emergency 920-448-3483; hearing impaired 920-448-3489.

Rates: water rates took effect August 1, 2024; 5/8" or 3/4" general service charge is $27 quarterly / $9 monthly.

High bill: check usage history, toilets, faucets, outside taps, softener, meter reading, then call with questionnaire details.

Water quality: Lake Michigan source, CCR posted yearly, hardness about 130 mg/L, service-line map available online.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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