Albuquerque Water Bill Help: Pay, Log In, Call or Restore Service
Use this page as a fast ABCWUA help desk. Pay without logging in, create a My Account profile, call the right phone option, handle a turn-off notice, report a water or sewer emergency, understand trash lines on the bill, check HomeConnect usage, and find official assistance or rebate routes.
Start Here: Pick the Exact Task
ABCWUA serves Albuquerque and Bernalillo County water/sewer customers, but the monthly bill can also include curbside refuse collection for many customers. Start with the right route below so payment, emergency, trash, rebate, or property issues do not get misrouted.
User intent |
Best official route |
Prepare first |
Important detail |
|---|---|---|---|
Pay one time without login |
10-digit ABCWUA account number and 5-digit service ZIP code. |
Use for quick one-time payment. Save the confirmation screen. |
|
Log in, create profile or go paperless |
Account number, email, password, payment method if setting recurring payment. |
Profile access lets you view/pay bills, check usage, view billing history and use HomeConnect when eligible. |
|
Pay by phone |
505-842-WATR, Option 2 |
Account number, payment method and exact amount. |
Use Option 2 specifically for phone payment. |
Billing, balance, payment proof or login problem |
505-842-WATR, Option 0 |
Account number, service address, notice, confirmation number. |
Use Option 0 for billing, payments and general issues. |
Water or sewer emergency |
505-842-WATR, Option 1 |
Address, cross street, issue type, safety risk, whether property is threatened. |
Option 1 is available 24 hours a day. |
Water was shut off for non-payment |
Pay with debit/credit card, then call Option 0. |
Payment confirmation, account number and agreement to submit turn-on request. |
Same-day restoration request must be completed before 2:00 PM MT. |
Report water waste |
Call Option 5 or use the online report form. |
Address, best day/time to observe, source of water, photo/video if possible. |
Spray irrigation between 11 AM and 7 PM from April 1-Oct. 31 is water waste. |
Trash/refuse charge question |
City Solid Waste or Bernalillo County Solid Waste. |
Bill line item and service address. |
City Solid Waste: 505-761-8100. Bernalillo County Solid Waste: 505-224-1639. |
Fast warning: if your water is off or a turn-off notice is active, do not rely on mail, drop box or a delayed payment method. Pay through the official route, then call 505-842-WATR Option 0 so the restoration request is actually submitted.
Official Phone Menu, Address, Email and Local Routing
Main Customer Service
Phone: 505-842-9287 / 505-842-WATR
Email: customerservice@abcwua.org
Use for: billing, payments, profile/login, turn-off notice, account questions.
Customer Service Center
Address:
1441 Mission Ave. NE
Albuquerque, NM 87107
Lobby hours: Monday-Friday, 8:30 AM-4:30 PM
Administrative Office
Address:
One Civic Plaza NW, Room 5027
Albuquerque, NM 87102
Admin phone: 505-289-3000
Phone option / office |
Official route |
Use it for |
|---|---|---|
Option 0 |
505-842-WATR |
Call Center: billing, payments and general issues. |
Option 1 |
505-842-WATR |
Water/sewer emergencies, 24 hours a day. |
Option 2 |
505-842-WATR |
Make a payment over the phone. |
Option 3 |
505-842-WATR |
Construction services, connection permits, new construction fees. |
Option 4 |
505-842-WATR |
Water conservation and rebates. |
Option 5 |
505-842-WATR |
Report water waste. |
Option 6 |
505-842-WATR |
Cockroach control request. |
Option 7 |
505-842-WATR |
Report concerns about Water Authority vehicle operation. |
Maps & Records |
Utility maps/records questions; email maps@abcwua.org. |
|
Media only |
News/media inquiries, not customer account service. |
Name note: the official utility name is Albuquerque Bernalillo County Water Utility Authority. Many searchers type “Albuquerque Water Utility Authority,” “ABCWUA,” or “505-842-WATR.” They point to the same customer-service system.
Bill Pay, Guest Pay, Login, eBill and Bank Draft
Guest Pay
One-time payment with 10-digit account number and 5-digit ZIP.
My Account
View/pay bills, billing history, eBill, usage and multiple accounts.
Bank Draft
ABCWUA debits your bank account monthly to pay the bill in full.
Phone Payment
Call 505-842-WATR and select Option 2.
For quick payment, use Guest Pay
Open Guest Pay, enter the 10-digit ABCWUA account number and 5-digit service ZIP code, confirm the bill, pay, and save the confirmation number.
For account tools, create My Account
Use My Account to create a profile. ABCWUA says online access lets you manage account information 24/7, view/pay bills, go paperless, check water usage, and print bill copies.
For paperless billing, enroll in the portal
ABCWUA says customers can enroll in the WA Portal and choose “Paperless by Email” under Bill Statement Delivery. Email delivery stops mailed paper bills until changed back.
For automatic monthly payment, use Bank Draft
Bank Draft pays the full monthly water bill by automatic withdrawal from your bank account. Use it only if the bank account stays funded before the bill date.
Payment / bill route |
What it does |
Best for |
Watch out |
|---|---|---|---|
Guest Pay |
One-time payment and bill image access with account number and ZIP. |
Fast payment without creating a profile. |
It does not replace calling if your water is already off. |
My Account |
Profile login for payments, billing history, eBill, bill images and water usage. |
Homeowners, property managers, multi-account users. |
Create/reset login before the bill is urgent. |
Phone payment |
505-842-WATR Option 2. |
Customers who do not want to use the website. |
Have account number and payment method ready before dialing. |
Mail payment |
ABCWUA, PO Box 27226, Albuquerque NM 87125. |
Regular bills with plenty of time before due date. |
Not recommended for shutoff or same-day restoration. |
Walk-in |
Customer Service, 1441 Mission Ave NE; lobby hours 8:30 AM-4:30 PM, Mon-Fri. |
In-person payment/account help. |
Check current alerts before visiting. |
Curbside drop box |
1441 Mission Ave NE and 5th & Marquette by City Hall downtown. |
After-hours drop-off. |
Do not use for immediate service restoration unless customer service confirms timing. |
Western Union |
ABCWUA says call ahead because location hours and availability may change. |
Alternative in-person payment route. |
Confirm the site processes ABCWUA payments before going. |
Official payment links:
Water Off, Turn-Off Warning or Same-Day Restoration
Water already off
- Do not turn the water back on yourself.
- Only authorized Water Authority personnel may restore service.
- Pay the balance in full, or pay 75% down in guaranteed funds and set up a Pay Plan.
- Call 505-842-WATR Option 0 immediately after payment.
Same-day deadline
- Same-day restoration request must be completed by 2:00 PM MT.
- After the 2:00 PM cutoff, restoration is next business day.
- Debit/credit card payment is the fastest online route ABCWUA highlights.
- Customer must agree to the disclaimer and confirm the turn-on request submission.
Guaranteed funds
- Cash.
- Cashier’s or certified check.
- Money order.
- Debit card.
- Credit card.
Do not self-restore: ABCWUA says unauthorized turn-on can add a violation and fee to the account. Pay first, then call Option 0 so the utility submits the official restoration request.
New Service, Tenants, Owners, Moving, Selling or Title Payoff
Property-based utility rule: ABCWUA says it bills the property, not the person. It does not start, stop or transfer service like many utilities. The property owner of record controls and is responsible for the account.
User type |
What ABCWUA says |
What to do next |
|---|---|---|
Tenant / renter |
If renting and needing a prorated or final bill, contact owner, landlord or property manager. |
Ask who receives the bill, who pays it, and whether the owner will add/change mailing instructions. |
Tenant not receiving bill |
Contact owner/landlord/property manager if you want a bill mailed to you. |
Do not assume ABCWUA can change account control without owner permission. |
Property owner |
Owner may request mailing-address changes, budget billing, profile removal, or meter placement/removal. |
Call 505-842-WATR Option 0 with property and owner details. |
Property manager |
With owner permission, property manager may add or change mailing addresses. |
Prepare owner authorization before calling Option 0. |
Home seller / buyer |
Final bill for sold property should be prorated and paid through title company or negotiated between buyer and seller. |
Resolve before closing so water/sewer/trash charges are not left unpaid. |
Title company |
Payoff requests should be emailed; one service address per email; service address in subject line. |
Email title@abcwua.org. Advise customer to cancel Auto Pay or Budget Billing if selling. |
Old lien release |
Bernalillo County lien filing fees are listed as $25 to file and $25 to release; pre-July 2010 release requests need copy of lien. |
Follow title-payoff page instructions and use the listed ABCWUA mailing address if payment is requested. |
Water or Sewer Emergency: Use Option 1
24/7 emergency dispatch
505-842-WATR, Option 1
Use for water or sewer emergencies that cannot wait for normal customer service.
Water emergency
Broken main, gushing water, no water without notice, emergency turn-off, water threatening property.
Sewer emergency
Sewer backup, overflow, manhole overflow, sewer odor connected to active public issue.
Problem |
Call / report |
Say this clearly |
|---|---|---|
Water main break or street leak |
505-842-WATR, Option 1 |
“Water is flowing/bubbling at [address/cross street]. It started around [time]. Traffic/property [is/is not] affected.” |
Sewer backup or overflow |
505-842-WATR, Option 1 |
“Sewage is backing up/overflowing at [location]. It is [inside/outside/street/manhole].” |
Emergency water shutoff |
505-842-WATR, Option 1 |
“I need an emergency water turn-off at [address] because [burst pipe/active flooding].” |
No water |
Option 1 if urgent; Option 0 if billing/shutoff related. |
Say whether neighbors also have no water and whether you received a turn-off notice. |
Customer feedback, odor, cockroach control |
Use online services or the matching phone option. |
Do not use emergency line unless there is an active urgent water/sewer issue. |
Understand the Bill, Trash Charges, Meter and Rate Ordinance
Bill includes more than water
ABCWUA says monthly bills can cover water, sewer and, for most customers, curbside refuse collection billed on behalf of the City of Albuquerque.
Account-specific calculation
Your bill contains water usage, meter information, adjustments, water-waste charges or extra cart charges if they apply.
Rates update
ABCWUA’s ordinance page lists Section 1 Water and Sewer Rates amended 5/20/26 by O-26-1. Use the current ordinance for exact rate math.
Bill line / issue |
What it means |
Best next step |
|---|---|---|
Water charge |
Drinking-water service and water usage billed through ABCWUA. |
Use My Account/HomeConnect to compare usage patterns. |
Sewer charge |
Wastewater service charge billed by ABCWUA. |
Review sewer definitions/rate ordinance if amount changed. |
Trash/refuse line |
For many customers, refuse is billed on behalf of the City of Albuquerque. |
City Solid Waste: 505-761-8100; Bernalillo County Solid Waste: 505-224-1639. |
Water waste fee |
May appear if water-waste enforcement has progressed beyond warning stage. |
Fix the source, request variance if eligible, and document repair. |
Extra cart charge |
Can appear on the bill as an additional charge. |
Call the solid-waste agency tied to your trash service. |
Meter usage spike |
May point to irrigation leak, toilet leak, yard-line leak, or unusual outdoor watering. |
Use HomeConnect where available and inspect continuous overnight flow. |
Rate ordinance |
ABCWUA sets water/wastewater rates under its adopted ordinances. |
Use the legislation/ordinance page for current rate language before publishing exact rates. |
HomeConnect: Track Usage Before the Bill Arrives
What it shows
If your meter has AMI, HomeConnect can show hour-by-hour or daily water use through your online Water Authority account.
Why it matters
Spikes or continuous flow can show toilet leaks, irrigation issues, yard-line problems or plumbing malfunctions before the next bill.
Need help setting up?
Call 505-842-WATR, Option 0 during business hours and ask a representative to walk you through it.
Create or open My Account
Go to account.abcwua.org or click My Account from the ABCWUA website.
Enter the Water Authority account number
Use the account number from the bill. HomeConnect setup depends on having online account access first.
Open View Water Usage
Once account access is set up, use “View Water Usage” to see daily usage and, where AMI is available, hour-by-hour patterns.
Look for leak patterns
Continuous overnight flow, sudden irrigation-cycle spikes, or usage when nobody is home can point to leaks that should be fixed quickly.
Bill Help: Low Income Credit and Water Assistance Fund
Low Income Credit
For homeowners only. Provides a monthly utility credit up to $33.05 for water, wastewater and solid waste. Participation must be renewed annually.
Water Assistance Fund
For homeowners or tenants who pay Water Authority water and sewer bills. Approved emergency applications may receive up to $200 toward the bill.
2026 WAF requirement
Effective January 1, 2026, WAF requires a Water Authority turn-off notice notifying the customer of upcoming service disconnection due to past-due balance.
Program |
Administered by |
Phone / email |
|---|---|---|
Low Income Credit |
The Storehouse |
|
Low Income Credit |
Rio Grande Food Project |
|
Water Assistance Fund |
Rio Grande Food Project |
|
Water Assistance Fund |
The Storehouse |
Before applying: gather account number, service address, ID, income proof, household details and the turn-off notice if applying for WAF. Funding and eligibility may change, so call the administering agency before relying on approval.
Water Waste, Watering Hours, Exemptions and Rebates
Mandatory spray rule
Spray irrigation must occur between 7 PM and 11 AM from April 1 through October 31. Spray irrigation from 11 AM-7 PM is water waste.
What counts as water waste?
Water flowing or spraying into a public right-of-way, storm drain or adjacent property; overspray onto streets/sidewalks; leaks and irrigation issues that waste water.
Report water waste
Use the online reporting form or call 505-842-WATR, Option 5. Provide address and best day/time to observe.
Program / situation |
Official detail |
Action |
|---|---|---|
Water-waste warning |
ABCWUA says fines are not assessed until a warning is issued and property owners have a chance to correct the problem. |
Fix the issue quickly and keep repair proof. |
Time-of-day exemption |
Exemptions can cover chemical treatment, disabled irrigation system repair, new sod, reseeded turf or newly seeded areas. |
Apply before watering during restricted hours. |
Water-waste variance |
Variance requests are for customers working toward compliance where strict compliance creates difficulty. |
Document hardship, exhausted options and compliance plan. |
Xeriscape rebate |
ABCWUA lists $3.00 per square foot for approved turf-to-xeriscape conversion, with pre-approval before turf removal. |
Do not remove turf until inspector approval / Notice to Proceed. |
Rainwater harvesting rebate |
Minimum 50-gallon eligible rain barrel/cistern; rebate based on total storage capacity. |
Apply within 90 days of purchase and keep zero-balance itemized receipt. |
Washing machine rebate |
$100 rebate for qualifying efficient machines with Integrated Water Factor of 3.0 or less. |
Apply within 90 days; machine must remain at original address/purchaser for at least one year. |
Water Quality Report, Lead, Odor and Drinking Water Questions
Annual report
ABCWUA posts a Water Quality Report in English and Spanish, including source-to-tap information, EPA-required sampling results and lead-in-water information.
Standards statement
ABCWUA says delivered water meets state and federal legal standards for safe drinking water and that thousands of samples are collected yearly.
Questions
For report questions, email customer service or call 842-WATR. If the issue is an active emergency, use Option 1.
Concern |
Check this first |
Official route |
|---|---|---|
Annual drinking water report |
Latest Water Quality Report page; English and Spanish downloads. |
|
Lead in drinking water |
Report includes sources of lead and compliance information. |
Read lead section and contact ABCWUA if you received a notice or have service-line/plumbing concerns. |
Odor problem |
Is odor in one drain, whole house, outside, near manhole, or after dry drain? |
Use online odor problem request or call customer service. |
Brown/cloudy/taste issue |
Which tap, hot/cold, time started, neighbors affected, construction nearby. |
Call Option 0 unless it is urgent; emergency route is Option 1. |
Health-sensitive household |
Use official report plus physician/public-health advice if immunocompromised, elderly, pregnant, infant or medically sensitive. |
Contact health provider for medical advice and ABCWUA for water-system information. |
Construction, Connection Permits, Maps and Records
Construction Services
Call 505-842-WATR, Option 3, Monday-Friday, 8:00 AM-5:00 PM.
Connection permits
Small water services: $50 per service. Sanitary sewer services: $50 per service. Public hydrant/manhole/fire line/large services or meter vaults: $150 per item.
Maps & Records
Builder task |
Official detail |
Where to go |
|---|---|---|
New water/sewer/non-potable service |
Use new construction process if seeking new service, not merely account billing. |
505-842-WATR Option 3. |
Work order fees |
Fees due before work order may include engineering review fee based on 3.25% of infrastructure cost and pro rata fees. |
New Construction payment route. |
Connection permit fees |
$50 small water service, $50 sanitary sewer service, $150 public hydrant/manhole/fire line/large service/meter vault. |
Connection permit / Construction Services page. |
Utility Development Section |
Plaza Del Sol, 600 2nd Street NW, Suite 201, Albuquerque, NM 87102. |
Monday-Friday, 8:00 AM-5:00 PM. |
Google Map: ABCWUA Customer Service Center
Use this map for walk-in customer service at 1441 Mission Ave. NE. The administrative office and Utility Development Section are different locations, listed below.
Location |
Address |
Use for |
|---|---|---|
Customer Service Center |
1441 Mission Ave. NE, Albuquerque, NM 87107 |
Walk-in customer service, billing help, payment support, curbside drop box. |
Downtown drop box |
5th & Marquette, by City Hall, downtown Albuquerque |
Curbside drop box listed by ABCWUA. |
Executive / Administrative Office |
One Civic Plaza NW, Room 5027, Albuquerque, NM 87102 |
Administrative office; phone 505-289-3000. |
Utility Development Section |
Plaza Del Sol, 600 2nd Street NW, Suite 201, Albuquerque, NM 87102 |
Construction/development forms, connection permits, pressure/flow inquiries. |
General mailing address |
P.O. Box 568, Albuquerque, NM 87103-0568 |
General Water Authority mailing address. |
Bill payment mailing address |
ABCWUA, PO Box 27226, Albuquerque NM 87125 |
Mail water, sewer and trash-collection bill payments. |
Albuquerque Water Utility Authority FAQ
What is the Albuquerque Water Utility Authority phone number?
Call 505-842-9287, also written as 505-842-WATR. Option 0 is billing and general issues, Option 1 is 24-hour water/sewer emergency, and Option 2 is phone payment.
Where do I pay my ABCWUA bill online?
Use Guest Pay at e-billexpress.com/ebpp/ABCWUA for one-time payment, or use account.abcwua.org to sign in/create a My Account profile.
What do I need for Guest Pay?
You need the 10-digit ABCWUA account number and the 5-digit service ZIP code.
What is the ABCWUA customer service address?
The Customer Service Center is 1441 Mission Ave. NE, Albuquerque, NM 87107. Lobby hours are Monday-Friday, 8:30 AM to 4:30 PM.
What should I do if my water was shut off for non-payment?
Do not turn the water back on yourself. Make a debit or credit card payment, then call 505-842-WATR Option 0. Same-day restoration request must be completed before 2:00 PM MT.
Does ABCWUA start, stop or transfer service for tenants?
ABCWUA is a property-based utility and bills the property, not the person. Tenants needing prorated or final bills should contact the owner, landlord or property manager.
Who handles trash charges on my ABCWUA bill?
Trash/refuse questions should go to City Solid Waste at 505-761-8100 or Bernalillo County Solid Waste at 505-224-1639, depending on your service area and bill line.
Can I get help paying an ABCWUA bill?
Homeowners may qualify for the Low Income Credit up to $33.05 per month. Homeowners or tenants with an eligible turn-off notice may seek Water Assistance Fund help up to $200 through listed partner agencies.
What are Albuquerque watering restriction hours?
Spray irrigation must occur between 7 PM and 11 AM from April 1 through October 31. Spray irrigation from 11 AM to 7 PM during that period is considered water waste.
How do I track my water usage before the bill arrives?
If your meter has AMI, log into My Account and use HomeConnect/View Water Usage to see daily or hour-by-hour usage and identify possible leaks.
30-Second ABCWUA Checklist
Pay: Guest Pay uses 10-digit account number + 5-digit ZIP; My Account adds recurring payments, bill images, usage and eBill.
Call: 505-842-WATR; Option 0 billing, Option 1 emergency, Option 2 payment, Option 4 conservation/rebates, Option 5 water waste.
Water off: do not self-restore; pay, call Option 0, and complete same-day request before 2:00 PM MT.
Tenant/sale: ABCWUA is property-based; tenants work through landlord/property manager; title companies email one service address per payoff request.
Save water: no spray irrigation 11 AM-7 PM from April 1-Oct. 31; use HomeConnect to catch leaks and rebates to reduce outdoor use.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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