Kenosha Water Utility 2026: Bill Pay, Login & Phone

by
Kenosha Water Utility • Paymentus • Bill Pay • Login • Phone • Emergency Water & Sewer

Kenosha Water Bill Help Desk: Pay, Login, Call or Report a Water Problem

Use this page like a fast Kenosha Water Utility desk. Pay through the official Paymentus route, log in or make a one-time payment, call customer service, report a water or sewer emergency, request a final bill, check a high bill, and understand the bill lines that confuse most customers.

Pay / Login Paymentus Official KWU Site Call 262-653-4300 Emergency Numbers

Start Here: Kenosha Water Fast Answer Board

Customer service262-653-4300
Main office4401 Green Bay Road
HoursMon-Fri 8 AM-4:30 PM
Online fee$2.95 / max $700
Need
Official action
Prepare first
Do not miss
Pay without registering
Paymentus one-time payment
13-digit water account number from your paper bill.
Payments before midnight post next day; after midnight post within 48 hours. Save confirmation.
Login / register
Paymentus Customer Portal
Email, password, account number, current bill.
Portal supports account login/register. Use official link from KWU only.
Billing/customer service
Call 262-653-4300
Account number, service address, bill date, payment proof, screenshot.
Ask one exact question: posted? balance? high bill? final bill? shutoff? service issue?
Water emergency after hours
Call 262-653-4330
Exact location, cross street, leak description, safety risk.
Use for water main break, no water, major pressure issue or production emergency.
Sewer emergency after hours
Call 262-653-4335
Address, fixture affected, backup location, whether neighbors are affected.
Stop using water if sewage is backing up; avoid contact with wastewater.
Move out / final bill
Final Bill Request Form
Stop date, forwarding address, service address, seller/tenant contact.
Submit before closing, selling, or leaving a rental.

Fast warning: if a payment is being made because of a past-due or shutoff notice, call 262-653-4300 and ask which payment method protects service today. Mail, bank bill-pay and drop boxes may be too slow near a deadline.

Official Phone, Address, Hours and Local Service Area

☎️

Customer Service

Phone: 262-653-4300

Fax: 262-653-4320

Email: KenoshaWater@kenosha.org

🏢

Main KWU Office

Kenosha Water Utility
4401 Green Bay Road
Kenosha, WI 53144

Hours: Monday-Friday, 8:00 AM-4:30 PM.

📍

Service Area

KWU serves more than 100,000 people in the Kenosha area.

Localities: City of Kenosha, Village of Bristol, Village of Pleasant Prairie and Village of Somers.

Route
Official detail
Use for
Main customer service
262-653-4300, 4401 Green Bay Road, Monday-Friday 8 AM-4:30 PM.
Billing, payment, high bill, final bill, meter, general account help.
Engineering / service-line help
262-653-4315.
Lead service line photo review, home visit scheduling, service-line material, GIS/utility questions.
Water Production Director
262-653-4331.
Consumer Confidence Report / drinking-water quality report questions.
Municipal Building
625 52nd Street, Kenosha, WI 53140.
Room 105 listed as cash/check payment option; Room 202 listed for Water Commission meetings.
Public Works stormwater
262-653-4150.
Questions about EHU/stormwater charge on the water bill.

Paymentus Bill Pay, Login and Posting Steps

1. Start officialUse KWU/Paymentus link.
2. Enter account13-digit number required.
3. Check fee$2.95 per transaction.
4. Watch limit$700 maximum payment.
5. Save proofConfirmation number.

One-time payment

  • Open Paymentus from KWU payment page.
  • Choose one-time payment.
  • Enter the 13-digit account number from your paper bill.
  • Check the account/address before paying.
  • Save confirmation number and email receipt.

Login / register

  • Use Paymentus Customer Portal login.
  • Register with email and password if new.
  • Use current bill, not an old account screenshot.
  • Update email/phone if available.
  • Call KWU if a portal lockout affects your due date.

Payment issue

  • Do not submit twice if the screen freezes.
  • Check bank/card pending transaction.
  • Find Paymentus confirmation number.
  • Call 262-653-4300 before shutoff deadline.
  • Ask whether the payment posted to the correct account.
Payment-posting script: “I paid KWU account [13-digit account number] for [service address] on [date/time] through Paymentus. Confirmation number is [number]. Can you confirm whether it posted, whether the account is safe from interruption, and whether any balance remains?”

Official payment links:

KWU Payment Options Paymentus Portal Call Billing Help

All Ways to Pay a Kenosha Water Bill

Payment method
Official detail
Best for
Watch out for
Online Paymentus
$2.95 convenience fee; $700 maximum allowable payment; 13-digit account number required.
Fast online payment, one-time pay, login/register.
Payment before midnight posts next day; after midnight posts within 48 hours.
Automatic payment
KWU payment page lists automatic payment option.
Recurring bills you do not want to miss.
Confirm enrollment before assuming autopay is active.
Mail
Kenosha Water Utility, 4401 Green Bay Road, Kenosha, WI 53144.
Normal bills with enough time before due date.
Do not mail cash; not ideal close to shutoff/deadline.
Cash or check in person
KWU 4401 Green Bay Road; Municipal Building 625 52nd Street Room 105; Johnson Bank Kenosha branches; Festival Foods 3207 80th Street check only.
Physical receipt or non-online payment.
Confirm branch/location hours and payment type before going.
Drop box
KWU 4401 Green Bay Road; Downtown Boulevard at 8th Avenue & 56th Street; Municipal Building 625 52nd Street.
After-hours check/money order drop.
Do not use cash. Keep your own payment record.
Phone / customer-service help
Call 262-653-4300.
Posting question, past-due question, high bill, account status.
Have account number and confirmation number ready.

Payment strategy: normal bill = online, mail, autopay, in person or drop box. Past-due or shutoff notice = call first, ask exact amount, ask fastest posting route, then pay and call back if instructed.

Water and Sewer Emergency Numbers

☎️

Business hours

Water & sewer emergencies:
262-653-4300

Use Monday-Friday during office hours for urgent water/sewer reporting and account-related routing.

💧

After-hours water

24-hour water emergency:
262-653-4330

Use for water main break, no water, large leak, major pressure issue, or water production emergency.

🚽

After-hours sewer

24-hour sewer emergency:
262-653-4335

Use for sewer backup, manhole overflow, or urgent wastewater issue outside office hours.

Problem
Say this when calling
Safety step
Water main break / street leak
“Water is running/bubbling at [address/cross street]. It started at [time].”
Stay away from moving water, damaged pavement, and traffic.
No water / low pressure
“All taps / some taps at [address] have no water or low pressure.”
Ask neighbors if affected; check whether only hot water is affected.
Sewer backup
“Wastewater is backing up at [floor drain/toilet/basement].”
Stop using water, avoid contact, keep children and pets away.
Rusty or discolored water
“Water is brown/rusty at [tap/all taps] since [time].”
Avoid laundry until clear; ask if a main break or flushing is nearby.
Frozen line
“Water stopped during freezing conditions at [address].”
Do not use open flame. Open undersink cabinet doors and follow KWU guidance.
Emergency report script: “This is [name]. I’m reporting [main break/sewer backup/no water] at [address/cross street]. It began at [time]. The issue is [inside/outside/street/basement]. My callback number is [phone].”

Read the Bill: What Each Line Means

Account number

Needed for Paymentus. KWU says the 13-digit water account number is in the Account Number field on the bill.

100 cu ft used

KWU bills water in 100 cubic feet. One 100 cubic feet unit equals 748 gallons.

Due date

Payment is due 20 days after the bill is rendered.

Meter size

Meter size determines the base charge for water, sewer, and public fire protection.

Bill line
Plain-English meaning
User action
Billing period
Dates when the property meter was read. KWU says actual readings are used except unusual circumstances.
Check period length before assuming usage increased.
Meter readings
Readings are hundred cubic feet registered on the meter.
Subtract previous from current to verify consumption.
Customer class
RE residential, CO commercial, CR multi-family, PU public, IN industrial, PF private fire.
Make sure the class matches the property type.
Water
Treated water consumed at the property.
Compare water usage against meter reading and household activity.
Sewerage
Based on water consumed; pays to treat wastewater before discharge back into Lake Michigan.
Check if sprinkling credit applies in summer.
HHW
Monthly household hazardous waste service for residential customers.
Do not mistake it for usage; see HHW section below.
Storm water / EHU
EHU represents runoff rate from a typical residential property during high-intensity storm.
Call Public Works at 262-653-4150 for EHU/stormwater questions.
Sprinkling credit
City residential customers may receive sewer-volume credit when summer usage exceeds winter average and eligibility rules apply.
Look for it as a separate bill line in applicable summer cycles.
Reading Your Bill Read Your Meter

2026 Rates, Late Fees and Common Charges

Water rate effective date

2026 rate brochure lists water rates effective July 3, 2025.

Sewerage effective date

Sewerage service rates are effective January 1, 2026.

Late payment

1% per month is added to bills not paid within 20 days of issuance.

Charge / rate
2026 official amount shown
Why user cares
Online Paymentus fee
$2.95 per transaction
Added to online payments.
Online maximum payment
$700.00
Large balances may need another route or multiple confirmed payments.
Water service charge, 5/8" & 3/4" meter
$5.28/month
Common fixed monthly water base charge.
Water volume charge, first 1,700 cu ft each month
$2.33 per 100 cu ft
Common water usage calculation line.
Sewerage fixed charge
$3.60/month
Fixed sewerage component.
Sewerage volume charge
$2.83 per 100 cu ft / $3.78 per 1,000 gallons
Explains why sewerage can move with water usage.
Check reprocessing
$30.00
Failed check/electronic payment can add cost.
Valve turned on at curb stop
$78 normal hours / $105 after normal hours
Ask before reconnect/turn-on service.
Thawing frozen service
No charge first time per winter season; $100 after that
Important in freezing weather.
HHW charge
City residential: $0.50/month
Small monthly service charge for HHW program.
2026 Water & Sewerage Rates PDF

High Bill, Leak Check or Usage Spike

First: do the bill math

  • Find “100 cubic feet used.”
  • Multiply by 748 to estimate gallons.
  • Compare to the previous period.
  • Separate water from sewerage, stormwater, HHW and previous balances.
  • Check whether sprinkling season caused higher water use.

Second: inspect common leaks

  • Faucets and showerheads with worn washers or O-rings.
  • Basement or storage-room taps rarely used.
  • Outside hose bibs and garden hoses.
  • Toilet overflow pipe and float level.
  • Silent toilet flapper/plunger leak.

Third: call with proof

  • 13-digit account number.
  • Service address.
  • Previous usage and current usage.
  • Repair date and receipt if fixed.
  • Photo/screenshot of meter or bill if helpful.
Leak test
How to do it
What it means
Toilet dye test
Put food coloring in toilet tank, do not flush, wait about 10 minutes.
Color in the bowl means a silent leak, often flapper/plunger area.
Outside faucet check
Inspect hose bibs and hoses after watering.
A dribbling hose can waste thousands of gallons over summer.
Meter location check
Meter is usually inside the residence, basement, street side, close to the floor.
Provide all meter numbers, including leading and stationary zeroes.
Faucet/shower check
Look for worn washers or O-rings.
Small drips can run through the whole billing period.
High-bill script: “My usage changed from [old 100 cu ft] to [new 100 cu ft]. That is about [usage × 748] gallons. I checked toilets, faucets, outside taps and the meter. Can you confirm the read and tell me what documentation you need if a leak was repaired?”
How to Test for Leaks How to Read Your Meter

Start, Stop, Move or Final Bill

Moving in

  • Service address and unit number.
  • Start date or closing/lease date.
  • Owner/tenant contact information.
  • Billing email and mailing address.
  • Ask whether the account is already active.

Moving out

  • Stop date.
  • Forwarding address.
  • Autopay cancellation question.
  • Final meter/read question.
  • Final bill delivery method.

Official final bill form

Use the KWU Final Bill Request Form before a property sale, move-out, tenant change, or closing.

Open Final Bill Request Form

Final-bill script: “I need a final bill for [service address]. Stop date is [date]. Forwarding address is [address]. Please confirm whether a final meter read is required and how I will receive the final bill.”

Water Quality, Lead Service Lines and 2026 Replacement Program

Water quality report

PWS ID: 23000461.

The 2024 CCR says Kenosha drinking water meets or exceeds state and federal standards and is tested more than 10,000 times per year.

Lake Michigan source

Kenosha has three active sources, all in Lake Michigan: two intakes about 35 feet deep and one intake about 5 feet deep.

CCR contact

Director of Water Production: 262-653-4331

EPA Safe Drinking Water Hotline: 800-426-4791

Concern
Official detail
Best action
Lead service line material
KWU provides a lead service replacement map and asks customers to share service-line material information.
Check the map or email a photo of the pipe before the meter to KenoshaWater@kenosha.org.
Unsure if pipe is lead
Lead is dull gray, soft enough to scratch with a key, and often has an oval bulb; galvanized pipe is magnetic.
Use a magnet/key test carefully and call 262-653-4315 if unsure.
Older homes
KWU says about 9,000 properties built before 1947 may have lead service lines; after-1947 buildings typically do not.
Older-property owners should check inventory/map and service-line material.
Reduce lead exposure
KWU recommends lead service replacement, certified filters, flushing stagnant water 3-5 minutes, cleaning aerators, and using fresh cold water for drinking/cooking/formula.
Do not use hot tap water for baby formula or cooking when lead is a concern.
Replacement deadline
Property owners will be required to replace lead service line by October 2034, with certain mandatory replacement scenarios earlier.
Plan ahead if the property has confirmed or suspected lead service.
2026-2027 program
Lead service line replacements in census tracts 3, 8 and 9 are DWSRF-financed and intended to remove over 1,250 lead water service lines.
Use the 2026 Lead Replacement Program page and Right of Entry forms if your property is included.
Annual Drinking Water Report 2024 CCR PDF Lead Information 2026 Lead Program Lead Service Map

Frozen Lines, Cross Connection and Household Hazardous Waste

Frozen service lines

  • Leave a small water flow running during cold spells.
  • Keep the water running until the cold spell is over.
  • Open undersink cabinet doors so warm air reaches pipes.
  • Do not use open flame to thaw plumbing.

Cross connection survey

  • Inventory of water-use points: faucets, toilets, hose bibs, irrigation, boilers.
  • Residential inspections are free and usually paired with meter replacement.
  • Residential homes require reinspection every 10 years.
  • Commercial/industrial/public authority customers need licensed survey every 2 years.

HHW collection

  • City residential HHW charge: $0.50/month.
  • Site: 4401 Green Bay Road.
  • First and third Saturday May-November.
  • First Saturday in March, April and December.
  • Time: 8 AM-11 AM.

Cross-connection warning: fertilizer sprayers, irrigation systems and hose attachments can create backflow risk if pressure changes. Use proper backflow protection and respond to KWU inspection notices.

Frozen Service Connections Cross Connection Program HHW Schedule in Rates PDF

Need Help Paying Utilities in Kenosha County?

Call KWU first

  • Ask exact current balance.
  • Ask whether a payment plan/extension is available.
  • Ask which payment method posts fastest.
  • Ask what amount protects service today.
  • Record representative name, date and next step.

Local energy assistance

UMOS Kenosha
925 59th Street
Kenosha, WI 53140

Phone: 262-657-2170

State application route

Wisconsin energy assistance can reduce total household utility pressure, even when the immediate problem is a water bill.

Apply at energybenefit.wi.gov

Assistance call script: “I have KWU account [account number] at [address]. My balance is [amount] and due date is [date]. I can pay [amount] on [date]. What options are available before service is affected?”
Kenosha County Utility / Energy Assistance Apply Online Call KWU

Before Digging, Fences, Trees, Irrigation or Service-Line Work

1. Call 811

Use Wisconsin Diggers Hotline before disturbing soil.

2. Mark work area

Know where posts, trench, tree or irrigation work will happen.

3. Wait for utility marks

Do not dig until the ticket clears and marks are placed.

4. Protect private lines

Private irrigation, sewer lateral or customer-side water line may require extra locating.

Color / item
Meaning
Action
Blue
Water
Do not dig close without careful hand exposure.
Green
Sewer
Protect laterals and public mains.
Red
Electric
High-risk; follow utility locate instructions.
Yellow
Gas
High-risk; stop work if exposed or damaged.
Orange
Communication
Protect cable/telecom routes.
White
Proposed excavation
Use white paint/flags to show planned work area.
Wisconsin Diggers Hotline Call 811

Kenosha Water Utility Map and Visit Plan

Use this map for the KWU office at 4401 Green Bay Road. Bring your bill, ID, account number, payment proof, final-bill details, lead-service photo, or any notice you received.

Place
Address
Use for
Kenosha Water Utility
4401 Green Bay Road, Kenosha, WI 53144
Main office, mail, payment, drop box, HHW site, customer service, lead/service-line help.
Municipal Building
625 52nd Street, Kenosha, WI 53140
Room 105 payment option, drop box, Room 202 Water Commissioners meeting location when scheduled.
Downtown Boulevard drop box
8th Avenue & 56th Street, Kenosha, WI
Listed drop box location. Do not use cash.
Festival Foods
3207 80th Street, Kenosha, WI
Listed as check-only payment option.
UMOS Kenosha
925 59th Street, Kenosha, WI 53140
Local utility/energy assistance route.

Kenosha Water Utility FAQ

What is the Kenosha Water Utility phone number?

Call Kenosha Water Utility Customer Service at 262-653-4300 for billing, account, payment, meter, final bill, and general service questions.

How do I pay my Kenosha water bill online?

Use the official KWU Payment Options page and Paymentus portal. You need the 13-digit water account number from your bill. A $2.95 convenience fee and $700 maximum allowable payment apply.

Can I pay without creating an account?

Yes. Paymentus offers a one-time payment option that lets customers pay in three steps without registering, using the account number from the paper bill.

How long does Paymentus take to post?

Paymentus says payments made before midnight post to the account the next day. Payments made after midnight post within 48 hours.

Where is Kenosha Water Utility located?

The main office is at 4401 Green Bay Road, Kenosha, WI 53144. Office hours are Monday-Friday, 8:00 AM-4:30 PM.

Where can I pay in person?

KWU lists cash or check payment at 4401 Green Bay Road, Municipal Building 625 52nd Street Room 105, Johnson Bank Kenosha branches, and Festival Foods at 3207 80th Street for check only.

What are Kenosha Water Utility emergency numbers?

During business hours call 262-653-4300. After hours call 262-653-4330 for water emergencies and 262-653-4335 for sewer emergencies.

How do I request a final bill?

Use the official KWU Final Bill Request Form and prepare service address, stop date, forwarding address, and contact information.

Why is my Kenosha water bill high?

Check 100 cubic feet used, multiply by 748 gallons, compare billing periods, then inspect toilets, faucets, outside taps, hoses, irrigation and meter readings before calling KWU.

Where is my Kenosha water meter?

KWU says meters are inside the residence, usually in the basement toward the street side near the floor. Provide all numbers, including leading and stationary zeroes.

How do I test for a silent toilet leak?

Put food coloring in the toilet tank, do not flush, and wait about 10 minutes. If color appears in the bowl, the toilet likely has a silent leak at the flapper/plunger area.

What is the Kenosha sprinkling credit?

Sprinkling credit is a sewer-volume reduction for eligible City residential customers when summer usage exceeds average winter usage. It appears separately on the water bill.

Does Kenosha have a 2026 lead service line program?

Yes. KWU says 2026 and 2027 lead service line replacements in census tracts 3, 8 and 9 are financed by DWSRF and will help remove over 1,250 lead water service lines.

Where does Kenosha drinking water come from?

Kenosha’s drinking water source is Lake Michigan. The 2024 CCR says KWU has three active Lake Michigan sources and tests drinking water more than 10,000 times per year.

30-Second Kenosha Water Checklist

Pay/login: Paymentus → 13-digit account number → check $2.95 fee and $700 limit → save confirmation.

Billing help: call 262-653-4300 with account number, service address, bill date, payment proof, and exact question.

Emergency: after-hours water 262-653-4330; after-hours sewer 262-653-4335.

High bill: 100 cu ft used × 748 gallons → check toilets/faucets/outside taps/meter → call with proof.

Visit: 4401 Green Bay Road, Monday-Friday 8 AM-4:30 PM. Bring bill, ID, payment proof and any notice.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

Leave a Comment