City of Port Arthur Water Utilities: Bill Pay, Login & Phone 2026

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City of Port Arthur • utility billing • Tyler payments • water • sewer • Gulf Coast service guide

Port Arthur Water Utility Desk: Pay, Log In, Call or Report Water Trouble

Use this page when you need the official Port Arthur water bill portal, CID/account login help, phone payment number, Utility Billing office, water or sewer repair line, new service application, late/reconnect rules, estimated bill help, rates or water quality report.

Pay / Login Call Billing 409-983-8230 Repair 409-983-8550 Office Map

Start Here: What Do You Need From Port Arthur Water?

Utility Billing409-983-8230
Water/Sewer Repair409-983-8550
Phone Payment1-877-817-9859
Office444 4th Street
Need
Official action
Have ready
Do not miss
Pay bill online
Municipal Online Payments utility portal
CID, Account ID, service address, amount due, card/eCheck.
Card payments have a 3% service/convenience fee.
Use Quick Pay
Open utility portal and choose Quick Pay.
Account number from bill.
Quick Pay needs the account number and no login is required.
Log in / register
Use Sign In / Register in the payment portal.
Username/password or registration details.
Portal supports account details, single/multi-account management, multi-bill pay and e-Billing.
Pay by phone
1-877-817-9859
Account number and payment method.
City notice says phone payments are for accounts in the system; older notice said American Express not accepted, while the current portal displays card logos. Confirm at checkout.
Billing, turn on/off, moving
409-983-8230
Account number, service address, ID, lease/deed, move date.
City FAQ routes water bill, turn-on/off and moving-service questions to Water Billing.
Water leak or sewer trouble
409-983-8550
Exact address, cross street, issue type, time started.
Water Utilities Administration says this is the water and sewer repair number.
Estimated bill question
Call 409-983-8230 or email waterutilities@portarthurtx.gov.
Bill with “E” by usage, photos if meter was blocked, prior usage.
Estimated bills are based on prior six-month usage and corrected when actual read is taken.

Fast payment warning: the City’s payment page explains the account format as CID before the dash and Account ID after the dash. If your bill shows 1234-00056789, enter CID 1234 and Account ID 00056789. Include all zeros.

Official Port Arthur Utility Billing Contact Box

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Utility Billing Office

Address:
444 4th Street
Port Arthur, TX 77640

Phone: 409-983-8230
Email: waterutilities@portarthurtx.gov

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Mailing Address

Utility Billing
P.O. Box 1089
Port Arthur, TX 77640

Use for mailed check, money order or cashier’s check payments when time is not urgent.

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City Hall Hours

City hours: 8:00 AM to 5:00 PM

Main City phone: 409-983-8100

Payment portal note: office hours Monday-Friday, 8 AM-5 PM.

Contact route
Use for
Before contacting
409-983-8230
Water bill, turn on/off, moving service, estimated bill, payment question, leak adjustment question.
Account number, service address, bill date, confirmation number.
409-983-8550
Water and sewer repair, water leaks, sewer trouble, service issue.
Address, cross street, problem type, when it started.
1-877-817-9859
Utility billing phone payments.
Account number and payment method.
waterutilities@portarthurtx.gov
Utility billing questions or concerns.
Include full name, account number, service address and one clear question.
409-983-8278
Pretreatment division questions.
Commercial/industrial facility address, process, grease/interceptor information.
409-983-3846
Water Plant / water quality report questions.
Tap issue, date/time, color/odor/taste, affected area.
409-983-8232
Spanish assistance listed in water quality report.
Account or water-quality question details.

Bill Pay and Login: What to Click and What to Enter

Quick Pay

No login required.

Needs account number.

Sign In / Register

Use for account details, multi-account tools, multi-bill pay and e-Billing.

CID + Account ID

CID is before the dash; Account ID is after the dash. Enter all zeros.

Card fee

3% fee applies to card transactions online and at the counter.

Open the official utility payment portal

Use the City Pay A Bill page or go directly to Port Arthur Municipal Online Payments.

Choose Quick Pay or Sign In

Choose Quick Pay for a one-time payment. Choose Sign In / Register to view account details, manage multiple accounts, use multi-bill pay or set up e-Billing.

Split the account number correctly

For a bill shown as 1234-00056789, CID is 1234. Account ID is 00056789. Type leading zeros exactly.

Check fee and proof before submitting

Card transactions carry a 3% fee. Save confirmation number, payment amount, date, time, account number, payment method and screenshot.

Payment method
Official detail
Best for
Watch out for
Online Quick Pay
Use utility billing portal; account number required; no login necessary.
Fast single payment.
Split CID/account correctly and enter all zeros.
Online login
Sign in or register to manage account details, multi-accounts, multi-bill pay and e-Billing.
Residents, landlords, businesses and multi-account users.
Use current Municipal Online Payments portal, not old bookmarks.
Phone payment
Call 1-877-817-9859.
Pay without visiting City Hall.
Have account number ready before calling.
In-person cash/check/card
City lists in-person cash, check and credit card payment options.
Cash payments, payment help or receipt needs.
Card transactions have a 3% fee beginning January 1, 2025.
Drive-through
City lists drive-through payment as an alternate method.
Customers who prefer not to go inside.
Confirm current access/location if City offices are temporarily moved.
Mail
Money order, check or cashier’s check to P.O. Box 1089, Port Arthur, TX 77640.
Normal bills with time before due date.
Do not mail if your account is already delinquent or near cutoff.
Payment posting script: “I paid account [CID-account number] on [date/time] by [online/phone/counter/mail]. Confirmation number is [number]. Can you confirm whether it posted and whether any balance remains?”

Official payment links:

City Pay A Bill Utility Billing Portal Quick Pay Portal Contact

Late Charge, Delinquency, Reconnect and Adjustments

Late charge

The new service form says bills not paid by the due date become past due and a 10% late charge is added to the past-due amount.

Reconnect fee

Accounts turned off for non-payment or waste are assessed $25 reconnection fee, or $35 after 3 PM.

Delinquency timing

The online form says unpaid bills become delinquent 10 days after the due date, and a delinquent notice appears in red on the billing statement.

Issue
Official rule
Action to take
Past-due bill
10% late charge added to past-due amount.
Pay fast and keep confirmation.
Delinquent account
Service can be discontinued and not restored until delinquent amounts are paid in full or acceptable arrangements are made.
Call Billing before cutoff and ask what payment protects service.
Reconnection
$25 reconnect; $35 after 3 PM.
Ask if fee applies before assuming current balance is enough.
Did not receive bill
Failure to receive bill or notice does not prevent discontinuance.
Use portal/email/phone to confirm balance if bill is missing.
Hearing request
Customers may request a hearing with the Utilities Office Manager.
Ask before service is discontinued.
Water/sewer adjustment
Adjustment request must be made in writing on City forms within six months of billing.
Use Water/Sewer Adjustment form and attach leak/repair proof.
Adjustment limits
Adjustments are limited to sewer-charge difference from average sewer bill; higher limits may require authorization.
Do not expect water usage to be fully removed automatically.
Cutoff script: “I received a past-due/delinquent notice for [service address]. What exact amount must be paid today, does the reconnect fee apply, and can I request a hearing or payment arrangement before disconnection?”

Start, Transfer or Disconnect Water Service

Start service

  • Picture ID or driver’s license.
  • Proof of address: lease, contract, mortgage or deed.
  • Social Security card or required last-four SSN information.
  • Completed online or in-office application.
  • Non-refundable connection fee due before connection.

Transfer service

  • Call Water Billing at 409-983-8230.
  • Give current and new service address.
  • Provide transfer date.
  • Be present when water is turned on.
  • Ask if previous balance must be paid first.

Disconnect / final bill

  • Call to give termination date.
  • Do not assume a new tenant/owner stops your bill.
  • Give forwarding address.
  • Ask when final bill will be issued.
  • You remain responsible until final-billed.
Service step
Official detail
Practical user note
New-service application
Service will not be rendered unless all information is complete.
Submit all documents at once to avoid delay.
Required documents
Valid driver’s license or US ID card, Social Security card, lease agreement if applicable, deed if applicable.
Online form also asks for upload of driver’s license and mortgage/deed or proof of address.
Previous balances
Balances owed at prior addresses found by name/SSN may become payable before service is established.
Ask before move-in if you had old Port Arthur service.
Connection timing
City FAQ says next business day service can be provided if you come in by 5 PM on a business day to connect new service or call for transfer.
Plan before Friday/weekend moves.
Someone present
FAQ says someone is required at the location when water is turned on.
Check for leaks/open faucets immediately.
Leak/open-faucet notice
City says it is not responsible for damage from leaks or open faucets when service is turned on at the meter.
Turn off indoor fixtures before appointment.

Official service links:

Online New Service Application Printable New Service PDF Billing & Customer Service Forms Connect / Transfer / Disconnect FAQ

Water Leak, Sewer Trouble, Hydrant Flushing or Pressure Issue

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Water / sewer repair

Call: 409-983-8550

Use for water leaks, sewer trouble, water/sewer repair and urgent utility operations issues.

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Open hydrant

Hydrant flushing can be normal maintenance to clean sediment, clear stale water and maintain pressure.

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Water color/taste

During flushing, short-term water-quality changes can happen. Let cold water run a few minutes and avoid hot water during flushing.

Problem
What to say
Useful details
Water main / street leak
“Water is flowing at [address/cross street].”
Direction of flow, pavement damage, time started, photos only if safe.
No water / low pressure
“My property has no water/low pressure at [address].”
All taps or one tap? neighbors affected? any city work nearby?
Sewer trouble
“Sewer is backing up or stopped at [fixture/location].”
Stop using water if backup worsens, keep children/pets away.
Water discoloration after flushing
“Water is [brown/cloudy] after nearby flushing.”
Use cold-water flush; avoid hot water until clear.
Billing leak adjustment
Use Water/Sewer Adjustment form, not just repair call.
Repair receipt, photos, date leak fixed, high-bill month.
Repair script: “This is [name] at [exact address]. The issue is [water leak/sewer trouble/no water/pressure]. It started at [time]. The nearest cross street is [street]. My callback number is [phone].”

Estimated Bill, High Bill or Leak Adjustment

Estimated mark

Look for an E next to usage in gallons.

Six-month basis

Estimated bills are based on previous usage from the past six months.

Actual read correction

The next actual read can correct underbilling or overbilling.

Adjustment form

Leak/known-reason adjustments must be requested in writing on City forms.

Estimated-bill cause
What it means
What user should do
Meter obstructed or covered
Meter reader could not access/read normally.
Clear obstruction and ask if a re-read is possible.
Meter flooded
Water around meter prevented safe or accurate reading.
Report standing water if it may be leak-related.
Locked gate
Reader could not access the meter.
Provide access before next read.
Dog present
Safety prevented meter reading.
Secure pet on read day if needed.
Alley overgrown
Access problem for reader.
Clear path to meter.
Damaged meter
Meter issue may need City review.
Call Billing or repair line depending on condition.
Inclement weather
Weather prevented normal read.
Compare next actual read carefully.
High estimate after leak
Prior high leak usage can raise estimated amount.
Submit repair proof and written adjustment request if eligible.
Estimated-bill script: “My bill shows an E next to usage in gallons. The meter may have been [covered/flooded/behind locked gate/blocked by dog/other]. Can you explain the estimate, next actual read correction and any adjustment steps?”
Estimated Bill Explanation Water/Sewer Adjustment Form Excess Water/Sewer Letter

2026 Water and Sewer Rate Basics

The City code rate schedule says updated water and wastewater/sewer rates are effective October 1, 2025 unless otherwise noted. Always compare with the latest bill because meter size and location affect totals.

Tier 1

0-10,000 gallons/month.

Tier 2

10,001-50,000 gallons/month.

Tier 3

Over 50,000 gallons/month.

Inside-city residential item
Official rate detail
What it means
Minimum usage fee, up to 1 inch meter
Water $11.32; wastewater/sewer $12.29.
Common small residential meter base/minimum fee.
Minimum usage fee, 1½ inch meter
Water $12.83; wastewater/sewer $12.29.
Larger meter raises water minimum.
Minimum usage fee, 2 inch meter
Water $15.08; wastewater/sewer $12.29.
Meter-size driven charge.
Minimum usage fee, 3 inch meter
Water $37.74; wastewater/sewer $12.29.
Usually larger service.
Minimum usage fee, 4 inch meter
Water $52.82; wastewater/sewer $12.29.
Large account.
Minimum usage fee, 6 inch meter
Water $83.03; wastewater/sewer $12.29.
Large commercial/institutional context.
Residential Tier 1
Water $7.63 / 1,000 gallons; wastewater/sewer $7.63 / 1,000 gallons.
0-10,000 gallons/month.
Residential Tier 2
Water $8.00 / 1,000 gallons; wastewater/sewer $8.00 / 1,000 gallons.
10,001-50,000 gallons/month.
Residential Tier 3
Water $8.41 / 1,000 gallons; wastewater/sewer $8.41 / 1,000 gallons.
Over 50,000 gallons/month.

Bill comparison tip: do not compare only the final amount. Separate minimum usage fee, consumption tier, wastewater/sewer, solid waste, fees, late charge and card convenience fee.

Port Arthur Code: Water Rates Billing Information

Water Quality, Source Water and Boil-Notice Awareness

Water sources

Port Arthur drinking water comes from surface-water sources: Neches River Basin, Lower Neches Valley Authority Canal System and Port Arthur Reservoir.

Water quality contact

Water Plant: 409-983-3846

Use for water-quality report or unusual water quality problems.

Spanish assistance

The water quality report lists Spanish assistance at 409-983-8232.

Water-quality issue
Official detail
What to do
Water main flushing nearby
Flushing removes sediment, clears stale water and helps maintain disinfectant, oxygen, taste and smell.
Avoid tap use during flushing if possible; run cold water a few minutes after.
Brown/cloudy water after flushing
Short-term water-quality changes can occur in neighborhoods during flushing.
Run cold water at full velocity for a few minutes; avoid hot water to prevent sediment in water heater.
Unusual taste, odor or color
Report says taste/odor/color issues are not necessarily health concerns but should be reported if unusual.
Call Water Plant 409-983-3846 with address and symptoms.
Lead exposure reduction
Report says flush tap 30 seconds to 2 minutes after water has been sitting for several hours.
Use cold water for drinking/cooking and consider testing if concerned.
Safe Drinking Water Hotline
EPA hotline listed: 800-426-4791.
Use for general drinking-water health questions.
Water leaks or sewer trouble
Water quality report lists 409-983-8550 for water leaks or sewer trouble.
Use the repair line, not the billing-only number.
Billing inquiry from CCR
Water quality report lists 409-983-8230 for billing inquiries.
Use billing phone for account/payment issues.
2024 Water Quality Report Water Utilities Administration EPA Lead in Drinking Water

Why Property Taxes Do Not Pay the Water Bill

Enterprise fund

City FAQ says Port Arthur Water Utilities operates as an enterprise fund and does not receive tax-dollar support.

Bill revenue use

Water and sewer revenue is used to operate, maintain, expand and improve the potable water and sanitary sewer systems, and to support other City services through franchise fees and indirect overhead payments.

User intent solved: paying property taxes to the City does not replace the utility bill. Water and sewer charges are separate because the utility must operate from utility revenue.

Business, Grease Trap and Pretreatment Questions

Pretreatment contact

Phone: 409-983-8278

Use for commercial/industrial wastewater pretreatment questions.

Grease trap

A smaller indoor plumbing device, usually under a sink and often 250 gallons or less.

Grease interceptor

A larger pre-cast concrete tank, often up to 5,000+ gallons, commonly with two compartments.

Business issue
Official FAQ guidance
Practical step
Pretreatment meaning
Treatment of wastewater by commercial and industrial facilities to remove harmful pollutants before discharge.
Ask whether your business needs pretreatment review.
Inspector duty
Protects sewer collection system and WWTP from harmful pollutant discharges.
Keep permits, testing and discharge records organized.
Food establishment
Grease trap/interceptor required if facility poses direct or potential danger of discharging fats, oils or grease.
Ask before opening, remodeling or changing kitchen equipment.
Grease waste disposal
Must be transported to permitted disposal site by a TCEQ-licensed liquid waste hauler.
Keep trip ticket manifests for up to the past three years.
Commercial container service
Form Center lists a Commercial Container Service Contract.
Use form center for commercial container questions.

Locality and Service-Area Notes

Local search context
What matters
Best next step
City of Port Arthur
Utility Billing at 444 4th Street handles city water and solid waste billing for more than 18,000 customers.
Use City utility portal or 409-983-8230.
Jefferson County / Gulf Coast area
Some nearby addresses may have another provider, district or landlord-billed utility.
Use the provider name printed on the bill before paying online.
Apartment tenants
Tenants may pay property owner/manager if the master account is in owner name.
Confirm who is legally responsible before paying City directly.
Pleasure Island / lake or coastal areas
Service, sewer, stormwater and solid waste issues can route differently depending on address and service account.
Call Billing with exact service address.
Commercial / industrial corridor
Pretreatment, grease interceptors and wastewater permits can matter.
Call Pretreatment at 409-983-8278 before discharge changes.
Hydrant flushing areas
Flushing can temporarily affect taste, smell or color.
Run cold water after flushing; call Water Plant if problem continues.

Map: Port Arthur Utility Billing Office

Location
Address
Use for
Utility Billing / City Hall
444 4th Street, Port Arthur, TX 77640
Water bill, payments, new service, transfer, final billing, Utility Billing questions.
Payment mailing address
P.O. Box 1089, Port Arthur, TX 77640
Mailed utility payments and account correspondence when directed.
Water Utilities Operations mailing reference
P.O. Box 1089, Port Arthur, TX 77641
Operations page mailing detail; use billing page for billing mail if paying.
Main City contact
444 4th Street, Port Arthur, TX 77640; 409-983-8100
General City routing and City Hall information.

Office-move check: city offices can temporarily relocate after building issues or repairs. Before driving to City Hall for a cashier issue, confirm current office availability by phone or City alerts.

City of Port Arthur Water Utilities FAQ

What is the City of Port Arthur Water Billing phone number?

Call Utility Billing at 409-983-8230 for water bill questions, turning water on/off, moving service, estimated bills and customer service.

What is the Port Arthur water and sewer repair number?

Call 409-983-8550 for water and sewer repair, water leaks, sewer trouble and urgent utility operations issues.

Where do I pay my Port Arthur water bill online?

Use the official City Pay A Bill page or the Port Arthur Municipal Online Payments utility billing portal. Quick Pay needs an account number and no login.

How do I log in to the Port Arthur utility billing portal?

Open the utility portal and use the login tab in the upper right corner. The portal supports account details, single and multi-account management, multi-bill pay and e-Billing.

How do I identify CID and Account ID?

On a bill showing 1234-00056789, CID is the first set before the dash, 1234. Account ID is the second set after the dash, 00056789. Enter all zeros.

What is the Port Arthur phone payment number?

For utility billing phone payments, call 1-877-817-9859 and have your account number ready.

Is there a card fee?

Yes. The City payment page and portal state that credit/debit card transactions are assessed a 3% fee.

Where is the Port Arthur Utility Billing office?

Utility Billing is at 444 4th Street, Port Arthur, TX 77640. The mailing address for Utility Billing is P.O. Box 1089, Port Arthur, TX 77640.

How do I start water service in Port Arthur?

Use the online new-service application or visit the office. Required documents include picture ID or driver’s license, proof of the service address such as lease/contract, and Social Security card information. A non-refundable connection fee is due before connection.

How soon can I get water connected?

The City FAQ says next business day service can be provided if you come in by 5 PM that business day to connect new service or call for a transfer. Someone is required to be at the location when water is turned on.

What does an E on my Port Arthur water bill mean?

An E next to usage in gallons means an estimated bill. Estimated bills may happen when the meter is blocked, flooded, behind a locked gate, near a dog, in an overgrown alley, damaged or unreadable because of weather.

Can I get a water or sewer adjustment for a leak?

The City form language says adjustments for unusually high consumption or documented leaks must be requested in writing on City forms within six months of the billing date, and adjustment limits apply.

What is the late charge?

The new-service form says bills not paid by the due date become past due and a 10% late charge is added to the past-due amount.

How much is the reconnect fee?

The City form states a $25 reconnection fee for accounts turned off for non-payment or waste, and $35 after 3 PM.

Where does Port Arthur drinking water come from?

The 2024 Water Quality Report says Port Arthur drinking water comes from surface-water sources including the Neches River Basin, Lower Neches Valley Authority Canal System and Port Arthur Reservoir.

30-Second Port Arthur Water Checklist

Pay/Login: Municipal Online Payments → Quick Pay or Sign In → CID before dash + Account ID after dash → enter all zeros → save confirmation.

Call: billing/moving/turn on/off 409-983-8230; water/sewer repair 409-983-8550; phone payments 1-877-817-9859.

Visit/Mail: Utility Billing, 444 4th Street, Port Arthur, TX 77640; mail payments to P.O. Box 1089, Port Arthur, TX 77640.

Late/Reconnect: 10% late charge; unpaid delinquent accounts may be disconnected; reconnect fee is $25 or $35 after 3 PM.

High bill: check for E estimated read, blocked meter reasons, leak proof, and use the written Water/Sewer Adjustment form within the allowed window.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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