Tampa Water Bill Pay, Login, Phone and Service Help
Use this page as a Tampa Utilities action desk: pay the bill, register for online access, call the right number, request a payment plan, start or stop service, restore water after shutoff, check a high bill, and find official emergency routes.
Start Here: Pick the Right Tampa Utility Route
Need |
Best official action |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online / log in |
7-digit account number, account name exactly as printed, billing ZIP code. |
Residential name format is last name, then first name. Example: Jones, Mary. |
|
Pay by phone |
7-digit account number and card details. |
Press 1 for payment, enter account number followed by #, then press 1 to provide payment info. |
|
Start service |
Start Service or call 813-274-8811 |
Service address, customer details, move-in date, deposit/waiver question. |
Allow up to 5 business days for processing. |
Stop service / final bill |
Stop Service or call 813-274-8811 |
Move-out date, forwarding address, account number, service address. |
Separate providers may send separate bills; stop each provider to avoid extra charges. |
Payment extension / payment plan |
Log in to Customer Self-Service Portal or call 813-274-8811 |
Final notice, amount due, account number, payment date you can meet. |
Contact the City before service interruption. |
Restore water after disconnection |
Restore Services and call 813-274-8811 |
Overdue balance paid in full, confirmation number, all faucets OFF. |
$45 reconnection fee and $40 unlock fee may appear on next bill. |
High bill / leak check |
Current meter read, bill read, leak checks, irrigation schedule. |
If current meter read is lower than bill read, request a re-read. |
|
Provider check |
Exact property address. |
Tampa, Hillsborough County, Pasco County and Temple Terrace can overlap by service type. |
Posting warning: City of Tampa says payments made after 7 PM post the next business day. If you received a final notice or disconnection notice, do not rely on slow methods until you confirm with the Utilities Call Center.
Official Phone, Address, Hours and Service Area
Utilities Call Center
Phone: 813-274-8811
Fax: 813-274-8430
Hours: Weekdays, 8 AM-5 PM
Use for water, wastewater, solid waste billing, start service, stop service, payment issues and account questions.
Payment Mailing Address
City of Tampa Utilities
P.O. Box 30191
Tampa, FL 33630-3191
Make checks or money orders payable to City of Tampa Utilities. Include 7-digit account number and service address.
Service Area
The Tampa Water Department and Wastewater Department serve City of Tampa customers and parts of unincorporated Hillsborough County.
Solid waste is generally City of Tampa limits south of Fowler Avenue, excluding USF and New Tampa areas.
Local provider warning: some addresses receive separate utility bills from different providers. A property may have City of Tampa water but Hillsborough County wastewater or solid waste. Use the City’s address lookup before opening or closing service.
Local / district detail |
What it means |
Action for user |
|---|---|---|
City of Tampa |
Most City utility customers receive a consolidated monthly bill for water, wastewater and solid waste. |
Use 813-274-8811 for billing and utility account service. |
Unincorporated Hillsborough County |
Some locations receive City water/wastewater but may have separate provider arrangements. |
Use address lookup and check every bill provider name. |
New Tampa / USF area |
The City notes solid waste exclusions for University of South Florida and New Tampa areas. |
Verify solid waste provider separately before assuming the City handles it. |
Nearby utility alternatives |
City pages point users to Hillsborough County Water & Sewer, Pasco County Utilities and Temple Terrace Water & Sewer when the City is not the provider. |
Do not pay City of Tampa if the bill belongs to another utility. |
System size |
The Distribution and Consumer Services Division reads 140,000+ meters across a 211-square-mile service area. |
Use account number and service address to avoid mismatched account problems. |
Pay Bill or Login: Exact Tampa Steps
Online
View bills, pay once, set AutoPay and receive email bill notifications.
Phone
24-hour phone system accepts Visa, MasterCard, Discover and American Express with no convenience fee.
City of Tampa Utilities
P.O. Box 30191
Tampa, FL 33630-3191
Include bill stub, account number and service address.
Cash in person
Authorized Amscot locations accept cash-only payments. Additional fees may apply.
Find your 7-digit account number
The account number appears at the top-center area of your utility bill. You need it for portal registration, phone payment, mail payment and customer service questions.
Register with exact account name
Use account number, account name and billing ZIP code. Residential accounts should enter last name then first name, such as “Jones, Mary.” Commercial accounts should enter the business name.
Choose the fastest payment route
Use online or phone payment when timing matters. Mail and non-City payment routes can take longer to post and may not protect service near a final notice.
Save proof
Keep confirmation number, date/time, amount, payment method, last four digits and screenshot. This matters for payment arrangements, restoration and disputed posting.
Payment method |
Official detail |
Best for |
Do not miss |
|---|---|---|---|
Online card |
Visa, MasterCard, American Express and Discover accepted with no convenience fee. |
Fast bill pay and account login. |
Payments after 7 PM post next business day. |
AutoPay |
Enroll through Customer Self-Service Portal, print/mail the application, or call 813-274-8811. |
Recurring bank payment. |
Allow 4-6 weeks for processing. Active bills show “DO NOT PAY — AUTO BANK PAYMENT SCHEDULED…” |
Phone payment |
Call 813-274-8811, press 1 for payment, enter 7-digit account number plus #, then press 1 to provide payment info. |
24-hour payment by phone. |
Have account number ready before calling. |
Mail |
Send check or money order to City of Tampa Utilities, P.O. Box 30191, Tampa, FL 33630-3191. |
Normal bills with enough mailing time. |
Not best after final notice or disconnection. |
Amscot |
Authorized private payment center; accepts cash-only payments for City of Tampa Utilities. |
Cash payers. |
Additional service fees may apply. |
Payment plan / extension |
Request online after logging in or call 813-274-8811 weekdays 8 AM-5 PM. |
Customers who cannot pay in full by due date. |
Contact before interruption if you received a final notice. |
Water, Wastewater and Storm Emergency Numbers
Sewer backup / overflow
24/7 emergency:
813-247-3451
Use for sewage backup, overflow, manhole overflow or urgent sewer issue.
Wastewater non-emergency
Collections:
813-898-1420
Use for slow drains, gurgling toilets and non-emergency wastewater concerns.
Flooding / drainage
Stormwater emergency:
813-274-3101
Use for roadway, right-of-way, drainage or flooding emergencies.
Problem |
What to say |
Have ready |
|---|---|---|
Water outage / no water |
“My property at [address] has no water. It started at [time].” |
Account number, address, cross street, neighbors affected, visible utility work. |
Hydrant leak / damage |
“A hydrant is leaking/damaged at [location].” |
Nearest address, cross street, traffic hazard, photos only if safe. |
Water leak with property damage or traffic impact |
“Water is causing property damage/traffic impact at [location].” |
Location, severity, direction of flow, lane/sidewalk risk. |
Sewer backup |
“Sewage is backing up at [floor drain/toilet/tub/manhole].” |
Name, street address, cross street, phone number and what is overflowing. |
Water quality concern |
“Water changed color/odor/taste at [time]. It affects [one tap/all taps/hot/cold].” |
Tap location, clear-glass photo, recent flushing/construction, neighbors affected. |
Safety note: for sewage backup or overflow, stop using water fixtures, avoid contact with wastewater, keep children and pets away, and call the sewer emergency number immediately.
Start, Stop, Transfer or Final Bill
Start utility service
- Apply online through Tampa Connect.
- Or call 813-274-8811.
- Allow up to 5 business days for processing.
- After service starts, use the 7-digit account number to register online.
Stop utility service
- Submit stop request online through Tampa Connect.
- Or call 813-274-8811.
- Provide move-out date and forwarding address.
- Final bill is sent to your forwarding address.
New water line
- Developing or redeveloping property may need a new water line connection process.
- Water Commitment team phone: 813-274-7405.
- Connection/capacity fees may apply when adding capacity or changing property use.
Moving warning: if one address has multiple providers, contact each provider shown on each bill. The City gives the example of City water with Hillsborough County wastewater/solid waste, which can create separate bills.
Restore Water After Disconnection
1. Pay overdue balance
Use the Customer Self-Service Portal, phone payment, or cash at Amscot. Mail is too slow for restoration because service cannot be reinstated until payment is received and posted.
2. Call to arrange reconnection
Call 813-274-8811 during weekdays 8 AM-5 PM after payment is made. If payment posts after business hours, reconnection arrangement may wait until the next business day.
3. Turn all faucets OFF
Before the technician arrives, make sure every faucet is off to avoid property damage when service is restored.
Restoration item |
Official detail |
User action |
|---|---|---|
Reconnection time |
Reinstatement can take up to 24 hours and same-day restoration may not be available. |
Pay early and call during business hours. |
Reconnection fee |
$45 reconnection fee. |
Expect it on the next bill. |
Unlock fee |
$40 unlock fee. |
Must be paid in full when billed. |
Late fee |
6% of the current past-due amount after missed due date. |
Pay by the due date or request payment arrangement early. |
High Bill, Meter Reading, Leak Check and Lawn Credit
Read your meter
Most Tampa water meters are in a box near the street between the sidewalk and curb. Read the register left to right and compare it with your utility bill.
Use ccf math
One ccf equals 100 cubic feet or 748 gallons. Tampa says the average single-family home has used about 8 ccf per month in recent years.
Check leaks
Turn off all inside and outside water. If the meter’s red low-flow triangle moves, there may be a leak on the property.
Question |
Fast answer |
What to do |
|---|---|---|
Bill read higher than current meter? |
If your current meter reading is lower than the bill reading, contact the Utilities Call Center for a re-read. |
Take a clear photo of meter register and bill reading. |
Current read higher than bill? |
If usage changed and the read is higher, check leaks, irrigation and behavior changes. |
Use meter low-flow indicator and compare daily use. |
How to calculate usage? |
Subtract first meter reading from second reading to get cubic feet, multiply by 7.48 for gallons. |
Divide by days between readings for gallons per day. |
What commonly causes high usage? |
Leaking hoses, spigots, irrigation systems, broken water pipes and indoor leaks. |
Check toilets, irrigation zones, hose bibs, pool fill and broken pipe signs. |
Sewer Maximum / lawn credit? |
The City lists Sewer Maximum, also called Lawn Credit, as part of bill understanding. |
Review the City’s bill explanation page if outdoor water use increased sewer charges. |
2026 Water, Wastewater, Irrigation and Deposit Details
FY26 schedule
Water, irrigation and wastewater rate schedules change annually on October 1. FY26 rates run October 1, 2025 through September 30, 2026.
Inside vs outside City
Rates vary based on whether the service location is inside City of Tampa or in Hillsborough County.
Tiered water
Tampa uses a tiered water rate structure. More water use moves into higher price blocks.
Deposits
Customers pay a deposit when opening a new utility account; amount varies by account type and meter size.
Residential FY26 item |
Inside City |
Outside City |
Why it matters |
|---|---|---|---|
Single-family monthly base: water |
$8.00 |
$10.00 |
Fixed base before usage. |
Single-family monthly base: wastewater |
$8.00 |
$10.00 |
Separate from water base charge. |
Single-family monthly base: irrigation |
$8.00 |
$10.00 |
Irrigation base does not apply if reclaimed water is used for irrigation. |
Water tier 0-5 ccf |
$3.55 per ccf |
$4.43 per ccf |
Lowest single-family use block. |
Water tier 6-13 ccf |
$4.14 per ccf |
$5.17 per ccf |
Common mid-use range. |
Water tier 14-26 ccf |
$6.96 per ccf |
$8.70 per ccf |
Outdoor watering and leaks can move users here. |
Water tier 27-46 ccf |
$9.28 per ccf |
$11.60 per ccf |
High use block. |
Water tier over 46 ccf |
$10.71 per ccf |
$13.38 per ccf |
Very high use block. |
Wastewater rate |
$5.79 per ccf |
$7.23 per ccf |
Applies to residential wastewater consumption. |
Reclaimed water irrigation |
$1.20 per ccf |
Inside City only where available |
Davis Island and parts of South Tampa have reclaimed water availability. |
Need Help Paying Your Tampa Utilities Bill?
Payment extension / plan
- Call 813-274-8811.
- Or log in to the Customer Self-Service Portal.
- Use before service interruption.
- Have account number and final notice ready.
Customer Assistance Program
- CAP waives monthly water and wastewater base charges for qualifying account holders.
- Household must be within 50% Area Median Income limit.
- Approved customers complete water conservation requirement.
- Annual recertification through Tampa Housing Department is required.
CAP help phone
Housing & Community Development representative:
813-274-7968
Ask about CAP application, required documents, conservation kit and recertification.
Water Quality, Fluoride, PFAS and Boil Notices
Service and testing
The Tampa Water Department says it serves close to 717,000 people throughout Tampa and unincorporated Hillsborough County and has tested thousands of samples for many potential contaminants.
Current report
The 2025 Water Quality Report explains Tampa’s drinking-water source, treatment process and detected substances. It is available in English and Spanish.
Fluoride update
The City says that, in accordance with a 2025 state law, the Tampa Water Department no longer adds fluoride to drinking water.
Concern |
Official route |
What to include |
|---|---|---|
Water quality question |
Address, tap affected, hot/cold, time started, photo, neighbors affected. |
|
Current CCR |
Use latest report before making health/safety assumptions. |
|
PFAS |
Use the City’s current testing and advisory explanation. |
|
Boil water notice |
Confirm location, dates and whether notice has been rescinded. |
|
Water pressure / quality service request |
Water pressure, water quality, reclaimed water, restrictions or conservation device request. |
2026 Water Restrictions and Conservation
Modified Phase III Extreme restrictions
- Effective April 3, 2026.
- Watering prohibited between 4 AM and 8 PM.
- Watering still restricted to designated watering day.
- Hand watering and microirrigation of plants allowed any day but prohibited 8 AM-6 PM.
- Home car washing allowed only on designated watering day with shutoff nozzle.
Other restrictions
- Annual pressure washing for aesthetic purposes prohibited.
- Pressure washing allowed for painting/sealing preparation.
- Aesthetic fountains and water features limited to four hours per day.
- HOAs/entities cannot require increased water use under deed/community standards.
Sewer Backup, Blocked Drain and Grease Rules
Report sewer backup immediately
- Emergency sewer backup/overflow: 813-247-3451.
- Non-emergency wastewater collection: 813-898-1420.
- Stop using water if drains are backing up.
- Give name, address, cross street and phone number.
Prevent blocked drains
- Do not pour fats, oils or grease into sinks or toilets.
- Do not flush wipes, diapers or hygiene products.
- Scrape food waste into trash before washing dishes.
- Check cleanouts to help identify whether blockage may be private or City-side.
Responsibility clue: City wastewater crews handle City sewer issues, but personnel are not permitted to work on private property. If the blockage is between the right-of-way and the house, the homeowner or plumber usually resolves it.
Call Before You Dig in Tampa
1. Plan
Use for fence posts, landscaping, irrigation, mailbox, trees, trenching, driveway or service-line work.
2. Call 811
Use Sunshine 811 before digging in Florida.
3. Wait for marks
Do not dig before utility lines are marked or cleared.
4. Dig carefully
Private plumbing or irrigation may not be covered the same way as public utility lines.
Map and Official Utility Locations
The City utility billing department listing maps the Utilities function near downtown Tampa and lists the payment mailing address as P.O. Box 30191. For live service, payment and account requests, use the portal or 813-274-8811.
Location / route |
Address / link |
Use for |
|---|---|---|
Online bill pay/login |
Bill payment, account login, AutoPay, payment extension/plan. |
|
Payment mailing address |
City of Tampa Utilities, P.O. Box 30191, Tampa, FL 33630-3191 |
Mail check/money order with account number and service address. |
AutoPay mailed application address |
City of Tampa Utilities, 3402 West Columbus Drive, Tampa, FL 33607 |
Mail completed Automatic Electronic Utility Bill Payment application. |
City Hall / general City contact |
306 East Jackson Street, Tampa, FL 33602 |
General City contact, not the fastest bill-pay route. |
Wastewater Administration / Engineering |
2545 Guy N. Verger Boulevard, Tampa, FL 33605 |
Wastewater engineering and administration, not regular bill payment. |
Tampa Utilities Water Bill FAQ
What is the Tampa Utilities phone number?
Call the Utilities Call Center at 813-274-8811 for water, wastewater and solid waste billing, start service, stop service, bill questions, payment issues and payment arrangements.
Where do I pay my Tampa water bill online?
Use the official Customer Self-Service Portal at utilities.tampa.gov. You can view bills, make a one-time payment, set AutoPay and receive email notifications.
How do I register for Tampa Utilities online access?
Use your 7-digit account number, account name exactly as printed on your bill and billing ZIP code. Residential accounts should enter last name, then first name.
Can I pay a Tampa Utilities bill by phone?
Yes. Call 813-274-8811. When prompted for payment, press 1, enter your 7-digit account number followed by #, then press 1 to provide payment information.
Is there a convenience fee for online or phone card payment?
The City states that Visa, MasterCard, American Express and Discover are accepted online and by phone with no convenience fee.
What is the mailing address for Tampa Utilities payments?
Mail checks or money orders to City of Tampa Utilities, P.O. Box 30191, Tampa, FL 33630-3191. Include your 7-digit utility account number and service address.
How do I start Tampa utility service?
If a water meter already exists at the property, apply online through Tampa Connect or call 813-274-8811. Allow up to 5 business days for processing.
How do I stop Tampa utility service?
Submit a stop-service request online through Tampa Connect or call 813-274-8811. A final bill will be sent to your forwarding address. Allow up to 5 business days.
How do I restore water after disconnection?
Pay the overdue balance in full, then call 813-274-8811 during weekdays 8 AM-5 PM to arrange reconnection. Reinstatement can take up to 24 hours, and a $45 reconnection fee plus $40 unlock fee may apply.
What is the Tampa water emergency number?
For water-related emergencies during business hours, call 813-274-8811. For after-hours water emergency routing, City pages list 813-274-7400. For sewer backup or overflow, call 813-247-3451.
Why is my Tampa water bill high?
Common causes include irrigation, hose leaks, broken pipes, toilet leaks, higher usage tier, outdoor watering, or a meter reading issue. Compare your meter reading with the bill and request a re-read if the current meter read is lower than the bill read.
What is 1 ccf on a Tampa water bill?
One ccf equals 100 cubic feet, or 748 gallons. Tampa’s meter-reading page also shows how to multiply cubic feet by 7.48 to estimate gallons.
Does Tampa offer help for customers who cannot pay?
Yes. Customers can request a payment extension or payment plan, and qualifying account holders may apply for the Customer Assistance Program, which waives monthly water and wastewater base charges.
Is this the official City of Tampa Utilities website?
No. This is an informational guide. Use official City of Tampa pages, utilities.tampa.gov, Tampa Connect, your bill and 813-274-8811 to verify live balance, provider, deadlines, fees and emergency instructions.
30-Second Tampa Utilities Checklist
Pay/login: utilities.tampa.gov → 7-digit account number → exact account name → billing ZIP → save confirmation.
Call: 813-274-8811 weekdays 8 AM-5 PM for billing, start/stop, payment plan and account help.
Mail: City of Tampa Utilities, P.O. Box 30191, Tampa, FL 33630-3191.
Disconnected: pay overdue balance → call 813-274-8811 → all faucets OFF → expect up to 24 hours and possible reconnection/unlock fees.
High bill: compare meter read, check red low-flow triangle, leaks, irrigation, hoses and current FY26 tiers.
Emergency: water 813-274-8811 / after-hours 813-274-7400; sewer backup 813-247-3451; drainage/flooding 813-274-3101.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
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Safe Water Bill Payment Checklist
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Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
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Water Department Call Script Generator
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