Irving Water Utilities 2026: Bill Pay, Login & Phone

City of Irving, Texas • water bill pay • MyIrvingBill login • phone • emergency help

Irving Water Utilities Help Desk: Pay, Login, Start Service or Report Water Trouble

Use this page to complete the real task fast: pay an Irving water bill, register for MyIrvingBill, call the correct city number, start or stop service, understand a penalty or disconnection, request a leak adjustment, report no water, or check water quality and conservation rules.

Start Here: Choose the Correct Irving Water Route

Billing office972-721-2411

Phone pay972-721-3774

Water + sewer hotline972-721-2281

Maintenance972-721-2261

User intent	Best official route	Have ready	Do not miss
Pay Irving water bill online	MyIrvingBill.org or Quick Pay	Account number, service address, email, card/e-check details.	Payment must be received by City Customer Service by 5 p.m. on the due date to avoid a 10% penalty.
Pay by phone	Automated system: 972-721-3774	Credit card and utility account number.	City says no additional fee for this automated phone option.
Billing question / shutoff / payment plan	Customer Service: 972-721-2411	Bill, account number, address, proof of payment, notice.	Payment agreements are limited and must be handled by the account holder or co-applicant.
Start new service	Set Up City Services or MyIrvingBill new service registration.	Deed or rental/lease agreement and driver’s license or valid ID.	Allow 1-3 business days for online processing.
Stop service / change mailing address	Login to MyIrvingBill and select Forms from the left-side menu.	Account number, stop date, forwarding address, contact information.	Ask whether AutoPay/recurring bank payments also need to be changed.
No water, low pressure, discolored water	Call Water Utilities maintenance at 972-721-2261.	Address, start time, all taps vs one tap, neighbors affected.	No water caused by nonpayment is handled by Customer Service, not maintenance.
Water or sewer emergency	24-hour Water + Sewer Hotline: 972-721-2281	Location, cross street, issue type, photos if safe.	Use the hotline for urgent water/sewer concerns, not email or a normal web form.
Leak adjustment	Leak Adjustment Request	Repair receipt, account name, account number, service address, phone, email.	City Ordinance #4211 allows consideration once every 12 months for repaired concealed leaks.

Fast rule: billing and login questions go to 972-721-2411. Water/wastewater field issues go to 972-721-2261. The 24-hour water and sewer hotline is 972-721-2281.

Official Irving Water Utilities Phone, Address and Office Details

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Billing Questions + Customer Service

City Hall
825 W. Irving Blvd.
Irving, TX 75060

Phone: 972-721-2411
Fax: 972-721-3733
Hours: Monday-Friday, 8 a.m.-5 p.m.

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Water Utilities Field Operations

Valley View Municipal Complex
333 Valley View Lane
Irving, TX 75061

24-Hour Water + Sewer Hotline: 972-721-2281
Fax: 972-721-2280

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Main City Routing

Irving City Hall
825 Irving Blvd.
Irving, TX 75060

Main phone: 972-721-2600

Use this only when you do not know which city department should handle the request.

Need	Number / location	Use for
Water bill, login, account, payment plan	972-721-2411, City Hall first floor	Billing, payment, MyIrvingBill, account setup, disconnection, payment agreements.
Automated phone payment	972-721-3774	Card payment by phone using account number.
Water + sewer hotline	972-721-2281	24-hour water/sewer concerns and urgent routing.
Maintenance/service request	972-721-2261	Wastewater backup, suspected wastewater overflow, low pressure, no water unrelated to nonpayment, discolored water.
Lake Chapman water supply question	972-734-1095	Water Pumping Supervisor questions about Lake Chapman.
Social services / assistance routing	972-721-4800	Housing and social services assistance routing listed by Irving.

Pay or Login: MyIrvingBill and Quick Pay

Login account

MyIrvingBill gives access to bills, payments, history, meter consumption data and multiple accounts.

Quick Pay

Use Quick Pay if you want to pay without establishing an online profile. Account number is required.

Payment timing

Credit/debit payments show as pending immediately and post next business day. E-check posts within two business days.

Due date rule

Payment must be received by 5 p.m. on the due date or a 10% penalty applies to outstanding current charges.

Open the official portal

Go to MyIrvingBill.org. Use Login if you already have a username, or Quick Pay for one-time payment.

Have your bill beside you

For online registration, Irving says to have the most recent bill handy. Registration uses your email, password, security question, phone number, account number and mailing ZIP code.

Use the same email if you came from Paymentus

If you previously paid online through Paymentus, Irving says to use the same email address to connect to bill payment history.

Save proof before leaving the portal

For card payments, save the on-screen confirmation number and email receipt. Bank statement payment name should show “City of Irving.”

Payment route	Official detail	Best for	Avoid this mistake
MyIrvingBill online	Accepts Discover, MasterCard, VISA debit/credit cards and e-checks.	Viewing statements, history, water consumption and recurring payments.	Waiting until after 5 p.m. on due date.
Quick Pay	One-time payment without creating account; account number required.	Fast payment when login is not needed.	Entering wrong account number or skipping confirmation number.
Phone payment	Call 972-721-3774; MasterCard, VISA and Discover accepted; no additional fee listed.	Customers who cannot access the portal.	Calling billing line instead of automated payment line when you only need to pay.
Bank bill pay / ACH	Regular bank electronic delivery often takes one to two business days; bank-mailed checks can take five to seven business days.	Customers who use bank-side bill pay.	Assuming your bank’s “sent” date equals Irving’s received date.
Mail	Mail to address on bill or 825 W. Irving Blvd., Irving, Texas 75060.	Normal bills with enough time.	City says allow seven to 10 business days for mailed payment to reflect.
In person	City Hall first-floor Customer Service windows, 825 W. Irving Blvd., Monday-Friday 8 a.m.-5 p.m.	Cash, check, money order, VISA, MasterCard, Discover credit/debit.	Arriving after 5 p.m. on due date.
Drop box	Drive between City Hall and Jack D. Huffman Community Building, near parking garage.	After-hours check or money order payment.	Never deposit cash/coins; pickup is 7:59 a.m. weekdays except holidays.
Authorized locations	Irving Fiesta Mart, ACE Cash Express and Western Union for accounts not past due.	In-person third-party payment.	Transactions may be delayed and not automatically displayed on account.

Payment confirmation script: “I paid Irving utility account [account number] on [date/time] by [portal/phone/bank/drop box/location]. Confirmation number is [number]. Has the payment posted, and is anything else needed before 5 p.m. to avoid penalty or disconnect?”

Late Payment, Penalty, Payment Plan and Disconnection

10% penalty

If payment is not received by 5 p.m. on the due date shown on the bill, Irving assesses a 10% penalty on outstanding current charges.

30 days past due

Any account with an unpaid balance more than 30 days past due will result in disconnected service.

After disconnect

Once disconnected for nonpayment, customers are not eligible for payment arrangements and must contact Customer Service during business hours.

Situation	What Irving says	What to do
Cannot pay on time	Customer Service can arrange a payment plan for financial hardship or high water use from a repaired leak.	Call 972-721-2411 before cutoff, or visit City Hall to complete a Payment Agreement Form.
Payment agreement limit	Payment agreements can be arranged a maximum of twice per year by the account holder or listed co-applicant.	Do not wait until service is disconnected.
Deposit included in first bill	Service can be disconnected without notice if that bill is not paid by 5 p.m. due date.	Confirm whether your first bill includes a deposit and pay before 5 p.m.
Disconnected for nonpayment	Customer must pay all disconnect-related fees plus previous amounts due; new deposit may be required up to four times the account’s highest utility bill.	Call Customer Service during regular hours; field staff cannot set up payment arrangements.
Landlord failed to pay utility bill	Irving’s FAQ points renters to Texas Property Code § 92.301 for possible tenant remedies.	Keep notice, bill, payment receipt and lease; consider legal/tenant advice.

Cutoff warning: if the account is already disconnected, do not rely on an online payment alone. Call 972-721-2411 during business hours and ask exactly what amount, fee, deposit or proof is required for reconnection.

Start, Stop, Transfer or Update Irving Water Service

Start service

Use MyIrvingBill new service registration.
Have deed or rental/lease agreement.
Have driver’s license or valid identification.
Allow 1-3 business days for processing.

Manage account

Register online with utility account number.
Use same email if previously paid through Paymentus.
Use portal Forms for discontinue service.
Use portal Forms for mailing address changes.

Visit or call

Customer Service Office is first floor, City Hall.
825 W. Irving Blvd., Irving, TX 75060.
Phone 972-721-2411.
Fax 972-721-3733.

Official service links:

Set Up City Services MyIrvingBill Portal Billing + Payments Payment Options

No Water, Low Pressure, Discolored Water or Sewer Backup

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24-hour water/sewer

Call 972-721-2281 for water and sewer concerns that need urgent routing.

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Maintenance issues

Call 972-721-2261 for wastewater backup, suspected overflow, low pressure, no water unrelated to nonpayment, and discolored water.

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Sewer backup

Locate the outside wastewater cleanout, remove the cap if safe, and call Water Utilities immediately.

Issue	Official guidance	What to say / do
Wastewater backup	Call immediately. Locate cleanout outside the house, usually capped with a white square plastic piece about 4 inches above ground.	“Wastewater is backing up at [fixture/location]. Cleanout is [found/not found].”
Sewer cleanout not found	City says cleanout location varies and may be hidden or buried; property owner is responsible for maintaining cleanout.	Call the city, then plumber if needed.
Low pressure	Call Water Utilities; crew may be dispatched to investigate.	Say whether it affects all taps or one fixture only.
No water	Maintenance handles no water not related to disconnection due to nonpayment.	Check if neighbors are affected and whether bill is current.
Discolored water	Water Utilities can assist with discolored water calls.	Note color, tap, hot/cold, duration and nearby repair/flushing work.
Leak near meter	City repairs leaks up to the water meter; customer-side pipelines/devices are customer responsibility.	Call to determine if leak is city-side or customer-side before digging.

Emergency script: “I am at [address]. The problem is [sewer backup/no water/low pressure/discolored water/leak near meter]. It started at [time]. Neighbors [are/are not] affected. My cleanout is [found/not found], and my callback number is [phone].”

High Bill, Meter Check and Leak Adjustment

Toilet dye test

Add food coloring to the tank, wait 15-20 minutes without flushing, then check the bowl.

Billing unit

Irving bills water for each 1,000 gallons used. Compare the meter register with your bill.

Arrears billing

Irving bills after water is used; when you receive a statement, usage is already about three weeks into the next billing period.

Private property

City staff cannot investigate private property plumbing; they can inspect whether the meter shows flow when water is not being used.

Question	Direct answer	Next action
Why is my water bill high?	Irving says leaking or constantly running toilets are the most common cause.	Do dye test; also check sinks, water heaters, ice makers, faucets and outside connections.
Could it be outdoor use?	Pool filling, lawn watering, new sod/seed/landscaping and sprinkler timers can raise usage.	Compare same month last year and review irrigation schedule.
Could it be a catch-up bill?	If a prior bill was estimated or misread, a later actual read can raise usage.	Ask Customer Service if read was actual, estimated or corrected.
How do I compare meter to bill?	Read the register numbers on the white background with black numbers on the left side.	Write down number and call 972-721-2411 for comparison help.
Did city work on my street cause billed usage?	Irving says water main/service-line repair before the meter does not impact customer usage because water must pass through the meter to be billed.	Still call if you see meter movement while all water is off.
Can I get a leak adjustment?	Concealed repaired leaks may be considered once every 12 months under City Ordinance #4211.	Submit form with repair receipt after leak is fixed.
What leak adjustment documents are needed?	Form asks for account name, account number, service address, phone, email, plumbing repair receipt, comments, signature and date.	Keep paying normal monthly/current charges while request is reviewed.
How many months can be adjusted?	Irving’s form policy says only the two highest months affected by the leak will be adjusted.	Wait until the meter is read for the period following repair before final consideration.

Leak adjustment script: “My Irving water usage rose more than 20% above normal because of a concealed leak. It was repaired on [date], and I have the plumbing receipt. Please review my account for the leak adjustment and sewer calculation if the leak affected winter averaging.”

Leak Adjustment Request Utility Billing FAQs Call Customer Service

Understand the Irving Water, Sewer, Drainage and Sanitation Bill

Meter cycle

Meters are read every 28 to 34 days, depending on weekends and holidays. Payment is due 25 days after the bill is generated.

Base water charge

The water service charge is based on meter size and includes the first 3,000 gallons each month.

FY26 rate change

Water, wastewater and drainage rates increased effective Oct. 1, 2025 and appear on statements after Nov. 1.

Bill line	Meaning	What to check
Water Service Charge	Base charge set by meter size; includes first 3,000 gallons.	Meter size and account type.
Regulatory Fee	Based on TCEQ-related charges paid by ratepayers per meter.	Appears separate from water usage.
Water Usage	Consumption over the base water service amount, billed in usage tiers.	Compare gallons, tier, season and service period length.
Purchase and Treatment	Based on budget allocation for water purchased and treated by the City of Dallas.	Do not mistake this for a leak.
Sewer	Residential wastewater is based on winter average: January, February and March usage reflected in February, March and April bills.	This average is applied to wastewater rates for the next May-April period.
Sewer if no winter average	If customer has not had enough time to establish winter average, sewer charge is 80% of water consumption until average exists.	Common for newer accounts.
Sewer Treatment	Based on wastewater treatment budget from Trinity River Authority.	Separate from water consumption line.
Drainage	Funds stormwater drainage issues; calculated by non-impervious surface area.	Property-size/surface issue, not water meter usage.
Utility Franchise Fee	2% of water, sewer and sanitation charges; funds public safety activities.	Appears as a percentage-based city fee.
EMS Fee	Assessed on domestic meters at $1.50 plus another $1.50 for each dwelling unit at multifamily residential service locations.	Check if multifamily or domestic meter applies.

Water Utility Rates + Fees Current Rates Billing FAQs

Water Quality, Supply, Lead/Copper and Conservation

Water quality rating

Irving Water Utilities is rated “Superior” by the Texas Commission on Environmental Quality and publishes drinking water reports.

Where Irving water comes from

Most Irving water is pumped from Lake Chapman to Lewisville Lake and treated for Irving by the City of Dallas. Some water is purchased directly from Dallas.

No lead service lines

Irving says it inspected and mapped all utility- and customer-owned service lines and found no lead water service lines.

Topic	Official detail	User action
Annual report	Water utilities must provide an annual drinking-water quality report; Irving posts reports online.	Open the current Water Quality Report before citing test data.
Dallas surface sources	Dallas surface water sources listed by Irving include Lake Ray Hubbard, Lake Tawakoni, Elm Fork of the Trinity River, Lake Chapman, Lake Grapevine, Lewisville Lake and Lake Ray Roberts.	Use Irving Water Supply page for source context.
Lake Chapman	Irving owns water rights in Lake Chapman, formerly Cooper Reservoir.	For Lake Chapman questions, call Water Pumping Supervisor at 972-734-1095.
Lead + Copper inventory	EPA Lead and Copper Rule Revisions required inventory by Oct. 16, 2024; Irving completed inventory and maintains public access.	View inventory and report concerns through Irving’s Lead & Copper page.
Irrigation schedule	Seasonal irrigation schedule is in effect April 1-Oct. 31; city reminds customers about water restrictions during warmer months.	Check current irrigation schedule before watering.
Free irrigation checkup	Licensed irrigation technician can check programming errors, leaks, broken/misaligned sprinkler heads and inefficient coverage.	Schedule in advance; appointments take about 30-60 minutes.
Outdoor watering	Irving materials warn against irrigation between 10 a.m. and 6 p.m. April 1-Oct. 31 and require properly operating rain/freeze sensors.	Use WaterMyYard and fix broken heads/overspray before enforcement issues occur.

Water Quality Report Irving Water Supply Lead & Copper Rule Water Conservation Free Irrigation Check-Up

Need Help Paying an Irving Water Bill?

Payment plan first

If hardship or high usage from a repaired leak prevents on-time payment, call Customer Service before disconnection.

City assistance routing

Irving lists emergency assistance resources and encourages residents to use community resources for utility assistance.

Call 211

Irving’s Emergency Assistance page points residents to 211 for needs and service referrals.

Need	Best route	Prepare
Temporary payment problem	Call 972-721-2411 and ask about payment plan options before cutoff.	Bill, account number, hardship reason, amount you can pay now.
High bill from repaired leak	Submit leak adjustment and ask Customer Service about payment plan while review is pending.	Repair receipt, normal usage history, high bill, contact details.
Community utility assistance	Use Irving Emergency Assistance / 211 routing.	Photo ID, utility bill, shutoff notice, income proof, household details.
Social services help	Irving frequently called numbers list Housing/Social Services Assistance at 972-721-4800.	Address, income, lease/rent situation, utility notice.

Irving Emergency Assistance Call 211 Housing/Social Services 972-721-4800 Payment Plan Info

Map: Irving Utility Billing Office and Water Utilities Complex

Use the map below for the City Hall Customer Service billing office. Water Utilities field operations are listed separately at Valley View Municipal Complex.

Location	Address	Use for
Customer Service / billing office	City Hall, 825 W. Irving Blvd., Irving, TX 75060	Pay bill, account, payment plan, start/stop support, paper replacement statement, customer service.
Payment drop box	Drive between City Hall and Jack D. Huffman Community Building, near parking garage	Check/money order drop-off. Pickup 7:59 a.m. weekdays except holidays. Never deposit cash/coins.
Water Utilities field operations	Valley View Municipal Complex, 333 Valley View Lane, Irving, TX 75061	Field operations and water/sewer utility location. Hotline: 972-721-2281.
Authorized in-person locations	Fiesta Mart 975 W. Irving Blvd.; Fiesta Mart 1145 W. Airport Freeway; ACE Cash Express; Western Union	Not for past-due accounts; posting may be delayed.

Irving Water Utilities FAQ

What is the Irving Water Utilities billing phone number?

Call Customer Service at 972-721-2411 for billing, payment, login, account, payment plan, start/stop service and disconnection questions.

What is the Irving water and sewer emergency phone number?

Call the 24-hour Water + Sewer Hotline at 972-721-2281. For maintenance issues such as wastewater backup, low pressure, no water unrelated to nonpayment or discolored water, Irving also lists 972-721-2261.

How do I pay my Irving water bill online?

Use MyIrvingBill.org for login and account features, or use Quick Pay for one-time payment. You need your account number and service address details.

Is there a City of Irving convenience fee?

Irving’s FAQ says there is no convenience fee to make a payment. The official payment page also states the automated phone payment option has no additional fee.

When is my Irving water bill payment due?

Payment is due 25 days after the bill is generated, and it must be received by 5 p.m. on the due date shown on the bill to avoid a 10% penalty on outstanding current charges.

Where is the Irving Utility Billing office?

The Customer Service office is on the first floor of City Hall at 825 W. Irving Blvd., Irving, TX 75060. Hours are Monday-Friday, 8 a.m. to 5 p.m.

How do I start water service in Irving?

Set up new service online through MyIrvingBill.org or the City’s Set Up City Services page. Have a deed or rental/lease agreement and a driver’s license or valid ID. Allow 1-3 business days for processing.

Why is my Irving water bill high?

Irving says leaking or constantly running toilets are the most common cause. Check toilets with food coloring, check faucets, water heaters, outside connections, irrigation, pool filling and whether the bill was estimated or corrected.

Can I request a leak adjustment?

Yes, if a concealed leak caused higher usage and was repaired. City Ordinance #4211 allows Water Utilities Customer Service to consider a leak adjustment once every 12 months. Proof of repair is required.

Does Irving have lead water service lines?

Irving says it identified and mapped all utility- and customer-owned service lines and found no lead water service lines. Use the Lead & Copper Rule page and current water quality report for details.

30-Second Irving Water Checklist

Pay/login: MyIrvingBill → account number → due date before 5 p.m. → save confirmation.

Phone routing: billing 972-721-2411; phone payment 972-721-3774; hotline 972-721-2281; maintenance 972-721-2261.

Past due: 10% penalty after due date → disconnect after more than 30 days past due → no arrangement after disconnect.

High bill: toilet dye test → meter read → check irrigation/pool/guests → ask if read was actual/estimated → submit leak adjustment if concealed leak was repaired.

Quality/conservation: Water Quality Report → Lead & Copper page → Lake Chapman/Dallas supply → irrigation schedule April 1-Oct. 31.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

State

Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail