Pasco County Water Utilities Help Desk: Pay, Log In, Call or Fix a Service Problem
Use this page like a Pasco County utility counter: pay the bill, log in, register, start or stop service, transfer an account, reconnect after non-payment, request a billing adjustment, check assistance, and call the correct number without hunting through long pages.
Quick Answer: Official Pasco County Utilities Details
Need |
Official route |
Prepare first |
Important detail |
|---|---|---|---|
Pay or view bill |
Account number, customer number, ZIP/service address, payment method. |
One Time Pay does not require registration. |
|
Login/register |
Existing username/password or account + customer numbers for registration. |
Portal supports bills, payment history, usage charts, payment arrangements, notifications and service communication. |
|
Pay by phone |
Account/customer number, balance, payment method. |
Automated 24/7 phone payment and balance check route. |
|
Billing/customer service |
Bill, account/customer numbers, service address, notice, confirmation number. |
Call-center support is Monday-Friday, 8:30 AM-4 PM. |
|
After-hours emergency |
Address, cross street, leak/break/sewer issue, safety risk, time started. |
Use for urgent water/sewer emergencies outside normal service hours. |
|
Check if Pasco County is your provider |
Property address or parcel location. |
New Port Richey/Port Richey addresses and some communities may use a different utility provider. |
Do this before paying a past-due bill: call customer service and ask whether online, phone, drive-through or money-order payment is required to protect service today. Paying the wrong amount can delay reconnection.
Official Offices, Phone Numbers and Mail Routes
New Port Richey
11355 DeCubellis Road
New Port Richey, FL 34654
Service: Drive-through and walk-up
Hours: Monday-Friday, 8:30 AM-4 PM
Dade City
14236 Sixth Street, 2nd Floor
Dade City, FL 33523
Service: Walk-up only
Hours: Monday-Friday, 8:30 AM-4 PM
Land O’ Lakes
19420 Central Blvd.
Land O’ Lakes, FL 34637
Service: Drive-through and walk-up
Hours: Monday-Friday, 8:30 AM-4 PM
Contact / route |
Official detail |
Use for |
|---|---|---|
Primary customer service |
Billing, start/stop/transfer, reconnect, amount due, service requests, payment questions. |
|
Additional customer service numbers |
Customer-service routing from East/Central Pasco or portal footer. |
|
After-hours emergencies |
Urgent water/sewer issue when customer-service centers are closed. |
|
Pay by phone |
Automated 24/7 payment or balance check. |
|
Email from sample PCU bill |
Non-urgent customer-service document follow-up; call for urgent/reconnect issues. |
|
Mail payment / documents |
Pasco County Utilities, P.O. Box 2139, New Port Richey, FL 34656-2139 |
Regular payments and mailed account documents. Not ideal for shutoff/reconnect timing. |
Overnight delivery |
Pasco County Utilities, 11355 DeCubellis Road, New Port Richey, FL 34654 |
FedEx/UPS documents when the county specifically requires overnight delivery. |
Pay or Log In Without a Mistake
Pasco County uses both a self-service portal and InvoiceCloud payment pages. The safest path is to start from the official portal or official payment link, then save proof before closing the browser.
Choose payment or account access
Use InvoiceCloud “One Time Pay” for a quick payment. Use Pasco EasyPay login/register if you want bills, payment history, usage charts, payment arrangements, notifications, service requests or account settings.
Use account and customer numbers
Pasco’s portal says quick pay uses account and customer numbers. Your bill may also show a separate 15-digit number for bank bill-pay routing; do not mix those numbers unless your bank specifically asks for it.
Check the payment type
Online, mail, drive-through, drop box and pay-by-phone are available routes. For reconnect or past-due accounts, call first so the payment method and amount match the county’s requirement.
Save proof
Keep the confirmation number, amount, date/time, payment method, account/customer numbers and screenshot. For reconnects, call customer service after payment.
Payment route |
Use when |
Need ready |
Smart move |
|---|---|---|---|
InvoiceCloud One Time Pay |
You want the fastest online payment without registration. |
Account number, customer number, payment method. |
Use the official Pasco/InvoiceCloud page and save confirmation. |
Pasco EasyPay login/register |
You want account tools and ongoing access. |
Username/password or registration details from bill. |
Register to view bills, consumption, payment history, payment arrangements and notifications. |
Pay by phone |
You want automated phone payment or balance check. |
Account/customer numbers and payment method. |
Call 855-786-5344. |
Drive-through / walk-up |
You need in-person help, a service action or payment confirmation. |
Bill, ID, notice, account/customer numbers, payment method. |
New Port Richey and Land O’ Lakes have drive-through/walk-up; Dade City is walk-up only. |
Drop box |
You need to leave documents/payment after service-window timing. |
Completed paperwork in envelope, first/last name, account and customer numbers. |
Drop box access varies by location; do not use cash. |
Mail |
Normal bill with enough time before due date. |
Payment stub/check/money order and account/customer numbers. |
Mail is too slow for reconnect or shutoff-day problems. |
First Check: Is Pasco County Actually Your Water Provider?
Why this matters
Pasco County has county utility service, city utility service areas, private utilities and community systems. A New Port Richey or Port Richey mailing address does not automatically mean Pasco County Utilities is your water provider.
Best official check
Use Pasco Mapper or your current utility bill before opening a new Pasco County Utilities account.
What to compare
Provider name, service address, account number format, customer-service phone and online payment link.
Clue |
What it means |
What to do |
|---|---|---|
Your bill says Pasco County Utilities |
Use Pasco EasyPay, InvoiceCloud, PCU customer service and PCU locations. |
Use the links and numbers on this page. |
Your address is in New Port Richey or Port Richey |
It may still be city utility, county utility or another provider depending on service area. |
Check the bill/provider name before paying. |
InvoiceCloud shows Pasco County Utilities |
You are on the county payment route. |
Proceed only after matching account/customer numbers. |
Different city/utility name appears |
You may need that city or private provider’s payment portal. |
Do not force a Pasco County Utilities payment. |
Start, Stop, Transfer, Pause or Close Service
Start service
- Apply online, by mail, drive-through, drop box or in person.
- Confirm Pasco County is your provider before applying.
- Information and fees should be received 3 business days before start date if using mail route.
- Unpaid balances or fees on previous accounts must be paid before opening a new account.
Stop / close service
- Request termination 3 business days before the needed termination date.
- Do not leave an account open after moving out.
- Use online request, mail, drive-through or walk-up location.
- Keep final-bill forwarding address and account/customer numbers.
Transfer service
- Can be done in person, writing, application or phone at 727-847-8131.
- Active account must have zero balance.
- Deposit may change; difference may be due or credited.
- Only three days can have both accounts on with the same deposit.
Task |
Official route |
Prepare |
Timing / fee note |
|---|---|---|---|
Open new account |
Owner/property manager, tenant or builder status; address; ID; fees; contact info. |
Mail route requires information/fees 3 business days before requested start date. |
|
Close account |
Online close form, mail, drive-through or walk-up. |
Account/customer numbers, termination date, forwarding address. |
Request should be received 3 business days before termination date. |
Transfer account |
Phone 727-847-8131, application, writing or in person. |
Current and new addresses, zero balance, deposit difference if any. |
Activation fee applies: $63 next-day/after; $78 same-day. |
Pause service |
Vacation Turn-On/Turn-Off Request form. |
Account/customer numbers, address, pause/restore dates. |
Use for temporary vacancy or seasonal timing. |
Temporary construction water |
Email early-install request by east/west side of US 41. |
Associated address, customer/account numbers, contact name, phone, email, preferred installation date, picture of established post. |
Subject line should be “Early Installation of Meter.” |
Reconnect Service After Non-Payment
Personal checks not accepted
For reconnection after non-payment or delinquent account, Pasco County says personal checks are not accepted.
Reconnect fee
A $145.00 fee is included in the total bill to restart service.
2 PM timing
Payment plus notification call before 2 PM can restore same day; after 2 PM restores next business day, Monday-Friday.
Reconnect step |
Exact action |
Reason |
|---|---|---|
Confirm total |
Call 727-847-8131 and ask for full reconnect amount. |
Paying the wrong amount delays reconnection. |
Pay with allowed method |
Online through EasyPay/InvoiceCloud, pay-by-phone at 855-786-5344, or drive-through in New Port Richey/Land O’ Lakes with cashier’s check, cash or money order. |
Personal checks are not accepted for restart after delinquency. |
Call after payment |
Contact customer service after full/partial payment. |
County guidance says customer must contact a Customer Service Representative to have service reconnected. |
Same-day goal |
Payment and notification call before 2 PM on the day services were turned off. |
Same-day restoration depends on timing. |
After 2 PM |
Expect next business day restoration unless customer service says otherwise. |
After-2-PM requests restore next business day, Monday-Friday. |
Emergency, Outage, Leak or Sewer Issue
After-hours emergency
Use after normal customer-service hours for urgent utility emergencies.
Business-hours issue
Use Monday-Friday, 8:30 AM-4 PM, for billing and normal service issues.
Portal service request
Registered EasyPay users can contact the utility, report an outage, submit a service request and view service notifications.
Problem |
Call / action |
Say this |
Have ready |
|---|---|---|---|
Water main break / street leak |
After-hours: 727-847-8144; business-hours: 727-847-8131. |
“Water is flowing/bubbling near [address/cross street].” |
Location, flow direction, traffic hazard, time started, photos if safe. |
No water / low pressure |
Call customer service or emergency number depending on timing/urgency. |
“All fixtures / some fixtures at [address] have no water or low pressure.” |
Notice status, neighbors affected, irrigation/backflow work, recent construction. |
Sewer backup |
Use emergency number outside normal hours. |
“Sewer is backing up at [fixture/location].” |
Basement/floor drain/toilet status, wastewater contact, neighbors affected. |
Meter box leak |
Call with address and location of leak. |
“There is active water at or near the meter box.” |
Meter location, whether water reaches street/sidewalk, account/customer numbers. |
Portal outage/service request |
Login/register at EasyPay. |
Use the portal service communication tools. |
Username/password or account/customer numbers. |
High Water Bill: Leak, Pool Fill or Unexplained Usage
Billing adjustment paperwork
Pasco County lists adjustment paperwork for leaks, pool fills and unexplained high water use.
Proof matters
Pasco ordinance language refers to repair bills, receipts, notarized repair statements or pool-installation permits for certain adjustment requests.
Usage charts
Registered portal users can view detailed or summary usage charts and compare consumption across accounts.
High-bill cause |
What to check |
What to collect |
|---|---|---|
Toilet leak |
Dye test, flapper, fill valve, running sound, overflow tube. |
Repair receipt, plumber invoice or parts receipt. |
Irrigation leak |
Broken sprinkler heads, soft spots, controller schedule, reclaimed/potable irrigation source. |
Repair invoice, photos, date repaired. |
Pool fill |
First-time fill or fill due to repair may need documentation. |
Pool permit/repair proof, dates, water volume if known. |
Unexplained high use |
Compare prior 12 months, usage charts, meter readings, household changes. |
Completed adjustment form, notes, photos, service address and customer/account numbers. |
Possible meter/read issue |
Confirm current read and compare against bill usage. |
Clear meter photo, bill, dates and usage history. |
Rates, Fees, Bill Calculator and Reclaimed Water
Rates and fee schedules can change by fiscal year, so use the official rate page or calculator before publishing exact bill estimates. Pasco County bills usage in 1,000-gallon increments.
Water + sewer bill calculator
Use the county’s bill calculator to estimate monthly water and sewer charges based on gallons entered.
Reclaimed water calculator
Use the reclaimed calculator for reclaimed-water base, usage and backflow-prevention device fee estimates.
Rate page
The official My Account page links to “Rates, Fees and Charges.” Use that page for current schedule details before quoting exact amounts.
Bill item |
Why users ask |
Best official action |
|---|---|---|
Water base charge |
Fixed monthly charge that applies even with low usage. |
Check current Rates, Fees and Charges page. |
Water usage tiers |
Bill changes when usage crosses tier thresholds. |
Use the official water bill calculator and compare gallons. |
Sewer charge |
Sewer can be based on metered water usage and capped/structured differently by customer type. |
Check bill line items and rate page before comparing neighbors. |
Reclaimed water |
May include base, usage and backflow-prevention device fee. |
Use reclaimed water calculator and check irrigation system efficiency. |
Late / delinquent / reconnect fees |
Past-due bills can add costs and delay reconnection. |
Call customer service for exact reconnect total. |
Activation fee |
Applies when transferring service. |
County page lists $63 next-day/after and $78 same-day activation fee. |
Bill Help, Project Round-Up and Human Services
County assistance
Customers in need of financial assistance should call Pasco County Human Services.
Project Round-Up
Pasco County says customers can round up their monthly utility bill to help other customers in need.
Payment arrangement
Registered portal users can request payment arrangements. For urgent/past-due accounts, call customer service.
Need |
Route |
Prepare |
|---|---|---|
Can’t pay full bill |
Call 727-847-8131 and ask about payment arrangement options. |
Bill, income hardship details, amount you can pay today, deadline/notice. |
Financial assistance |
Pasco County Human Services: 727-834-3297 or 352-521-5173. |
Utility bill, ID, proof of residence/income if requested. |
Help other customers |
Ask about Project Round-Up donation options. |
Choose monthly round-up or contribution route listed by the county. |
Disconnect risk |
Call before payment deadline. |
Notice, exact amount due, reconnect/late fees and customer/account numbers. |
Water Quality, Reports and Local Source Context
Annual report
Pasco County Utilities publishes Annual Drinking Water Quality Reports for public water systems. Use the latest official report before quoting test values.
Regional supply
The Pasco County Regional Water System report says it is a Tampa Bay Water member and receives a large share of drinking water from TBW-operated treatment plants.
Water-quality question
For color, odor, taste, pressure, chloramine or safety concerns, call customer service during business hours or emergency line if urgent.
Concern |
What to check |
What to say |
|---|---|---|
Annual quality data |
Latest Pasco County Utilities water quality report for your system. |
“Which report applies to my address/provider?” |
Cloudy/discolored water |
Cold tap only vs hot tap, one fixture vs all fixtures, neighbors affected. |
“Water changed at [time] at [address], affecting [fixtures].” |
Chloramine question |
Water quality report and county/Tampa Bay Water guidance. |
“Is this related to disinfectant, maintenance or a local issue?” |
No water/low pressure |
Payment status, outage/service request, neighbors, construction. |
“Pressure dropped at [time], all fixtures / some fixtures.” |
Boil notice question |
Official county alerts, water-quality report page and customer-service/emergency route. |
“Is there an active notice for my address?” |
What to Put in Any Envelope, Drop Box or Uploaded Form
Must include
- First and last name.
- Service address.
- Account number.
- Customer number.
- Phone and email.
- Exact request: start, stop, transfer, reconnect, adjustment or payment.
- Supporting documents, receipts, repair invoices or notices.
Avoid these delays
- Unlabeled drop-box envelope.
- Missing customer number.
- Wrong payment amount for reconnect.
- Personal check for reconnect after delinquency.
- Mailing urgent shutoff payment.
- Leaving account open after moving out.
- Applying before verifying Pasco County is your provider.
Pasco County Utilities Map and Office Locations
Location |
Address |
Use for |
|---|---|---|
Land O’ Lakes Customer Service / Utilities Administration |
19420 Central Blvd., Land O’ Lakes, FL 34637 |
Drive-through and walk-up services, payments, opening/closing account, amount due, documents. |
New Port Richey Customer Service |
11355 DeCubellis Road, New Port Richey, FL 34654 |
Drive-through and walk-up services, payments, customer service, overnight delivery route. |
Dade City Customer Service |
14236 Sixth Street, 2nd Floor, Dade City, FL 33523 |
Walk-up services only; no drive-through. |
Mailing address |
Pasco County Utilities, P.O. Box 2139, New Port Richey, FL 34656-2139 |
Mail payments, applications and documents when timing allows. |
County government main address |
8731 Citizens Drive, New Port Richey, FL 34654 |
County government reference, not the primary utilities payment/service counter. |
Pasco County Water Utilities FAQ
What is the Pasco County Utilities customer service phone number?
Call 727-847-8131 for Pasco County Utilities customer service. Additional listed customer service numbers are 352-521-4285 and 813-235-6012.
How do I pay my Pasco County water bill online?
Use the official InvoiceCloud Pay or View Bills page for Pasco County Utilities. One Time Pay is available without registration, and you need your account and customer numbers.
How do I log in to Pasco County EasyPay?
Open pascoeasypay.pascocountyfl.net, enter your username and password, or use Register Now/Forgot Username/Forgot Password if needed. For registration help, call 727-847-8131 Monday-Friday, 8:30 AM-4 PM.
What is the Pasco County Utilities pay-by-phone number?
Call 855-786-5344 to make a payment by phone or check your account balance through the automated phone service.
What is the after-hours emergency number?
For after-hours utility emergencies, call 727-847-8144. During business hours, call customer service at 727-847-8131.
Where are Pasco County Utilities customer service centers?
Pasco lists locations at 11355 DeCubellis Road in New Port Richey, 14236 Sixth Street 2nd Floor in Dade City, and 19420 Central Blvd. in Land O’ Lakes. New Port Richey and Land O’ Lakes provide drive-through and walk-up service; Dade City is walk-up only.
How do I reconnect water after non-payment?
Call first to confirm the total due. Personal checks are not accepted for restart after non-payment. A $145 restart fee is included in the total bill. After payment, you must contact customer service to request reconnection.
Will my water be restored the same day?
Pasco County says payments and notification calls made before 2 PM on the day services were turned off will be restored the same day. Payments and calls after 2 PM restore the next business day, Monday-Friday.
How do I start or stop Pasco County Utilities service?
Use the official My Account page and select the appropriate owner/property manager, tenant or builder route. Start requests by mail require information and fees 3 business days before the start date. Close-account requests should be received 3 business days before the termination date.
How do I get help paying my Pasco County Utilities bill?
Call Pasco County Human Services at 727-834-3297 or 352-521-5173 for financial-assistance routing. You can also ask customer service about payment arrangements or Project Round-Up support.
30-Second Pasco County Utilities Checklist
Pay: InvoiceCloud → account/customer numbers → save confirmation.
Login: EasyPay → register for bills, usage charts, payment history, payment arrangements and notifications.
Call: 727-847-8131 customer service; 855-786-5344 pay-by-phone; 727-847-8144 after-hours emergency.
Reconnect: confirm exact amount → no personal checks → pay → call customer service → before 2 PM for same-day goal.
Move/service: verify provider with Pasco Mapper → submit start/stop/transfer documents early → include account and customer numbers.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.
Safe Water Bill Payment Checklist
Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.
Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.