Garland Water Utility Desk: Pay, Log In, Call or Fix Service Fast
Use this guide when you need the official City of Garland utility portal, Pay Now account-number format, phone payment route, Customer Service office, water emergency number, start/stop service steps, deposits, reconnection help, water and sewer rates, conservation rules or water-quality report.
Start Here: Choose the Right Garland Utility Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay or log in online |
Mailing ZIP code, account number exactly as shown on bill, registered email, password. |
New Pay Now users need the 16-digit account format. Older Speedpay-style account information no longer works. |
|
Pay without full portal setup |
Use the portal’s Pay Now button. |
New 16-digit account number, identifying information and payment method. |
For guest Pay Now, enter the entire account number with the dash, such as 00001234-00056789. |
Pay by automated phone |
Call 972-205-2671 and select the automated payment option. |
16-digit account number and card or ACH information. |
For phone payment, enter all 16 digits without the dash, then press #. |
Billing, move service, deposit, account question |
Call 972-205-2671 or visit Customer Service. |
Account number, service address, ID, lease/proof of ownership if starting service. |
Customer Service hours are Monday-Friday, 8 AM-5 PM. |
Disconnected for non-payment |
Pay, then contact Customer Service to arrange reconnection. |
Payment confirmation, account number, service address, callback number. |
Online payment alone does not automatically schedule reconnection. |
After-hours reconnect question |
Call 972-205-2671. |
Account number, payment proof, outage/reconnect status. |
After-hours reconnect service is Monday-Thursday 5-7 PM and Friday 5-6:30 PM. |
Water main break / emergency shutoff |
Call 972-205-3210. |
Exact address, cross street, issue type, when it started. |
Water Operations is the 24-hour emergency water shutoff route. |
Account-number warning: Garland’s Fiserv/MyMeter instructions use two formats. Phone payment removes the dash and ends with #. Guest Pay Now keeps the dash and pads both parts with zeros to make the new 16-digit format.
Official Garland Utility Contact Box
Customer Service / Walk-In Payments
Charles E. Duckworth Utility Services Building
217 N Fifth Street
Garland, TX 75040
Phone: 972-205-2671
TDD: 972-205-2670
Hours: Monday-Friday, 8 AM-5 PM
Drive-Thru & Drop Box
Garland Utility Payment Drive-Thru
717 W State Street
Garland, TX 75040
Drive-thru: Monday-Friday, 8 AM-6 PM
Drop box: far-left lane.
Water Operations Emergency
24-hour emergency water shutoff / water operations:
972-205-3210
Use for water main breaks, emergency shutoff, urgent water/wastewater maintenance and taste/odor concerns.
Route |
Official detail |
Use for |
|---|---|---|
Utility Customer Service | 972-205-2671; 217 N Fifth St. | Billing, payment, MyMeter, account setup, close account, deposits, reconnection, payment arrangement. |
Email Customer Service | Non-urgent billing or portal questions. Do not email full card/bank details. | |
Automated phone payment | 972-205-2671, automated payment option. | Phone payment by card or ACH when you have the 16-digit account number. |
After-hours reconnect service | 972-205-2671; Mon-Thu 5-7 PM, Fri 5-6:30 PM. | Questions about restoring service after disconnection for non-payment. |
24-hour emergency water shutoff | Main break, urgent leak, emergency water shutoff or wastewater urgent maintenance. | |
Water Department / sewer tap coordination | 2343 Forest Lane; 972-205-3210 | Water/sewer field operations, sewer tap coordination and certain sewer repair processes. |
General City mailing | P.O. Box 469002, Garland, TX 75046 | General City correspondence; use bill/payment instructions for payment mailing when listed. |
Bill Pay and Login: MyMeter, Fiserv and Account Format
MyMeter portal
View and pay bills, auto-pay, paperless billing, bill view and consumption graphs.
Pay Now
One-time payment with 16-digit account number and identifying information.
Residential fee
$2 per payment transaction up to $1,000.
Commercial fee
3% per transaction up to $2,500.
Open the official portal
Go to Utilities.GarlandTX.gov. The page should show the City of Garland Utility Customer Portal powered by MyMeter and Pay Now access through Fiserv BillMatrix.
Create or recover portal access
Registration asks for mailing ZIP code, account number exactly as it appears on the bill, email, password, secret question and answer. If you forgot your password, use the email address tied to the portal profile.
Use the right account-number format
Phone payment: enter the full 16 digits without the dash, then #. Example: 00001234-00056789 becomes 0000123400056789#. Guest Pay Now: enter the full number with dash, such as 00001234-00056789.
Check fee, amount and confirmation
Residential online/phone transactions are $2 up to $1,000. Commercial transactions are 3% up to $2,500. Larger payments may require multiple transactions, each with its own fee.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
MyMeter login | View/pay bills, set auto-pay, choose paperless billing, view consumption graphs and account details. | Regular monthly users and high-bill review. | Do not use old username/PIN. Re-register with the new account format if needed. |
Pay Now / guest pay | Uses Fiserv BillMatrix; 16-digit account number required. | Fast one-time payment. | Guest Pay Now keeps the dash and leading zeros. |
Automated phone payment | Call 972-205-2671 and use the automated payment route. | When portal login fails or you prefer phone. | Phone format removes dash and ends with #. |
Card payment | Visa, MasterCard, Discover, American Express credit cards and ATM/debit cards with Star, Pulse, NYSE or Accel logo are listed. | Fast electronic payment. | Pre-paid debit cards are not accepted. |
ACH payment | Checking, savings or money market account can be used through Fiserv. | Bank-based electronic payment. | Enter routing/account carefully; keep confirmation. |
Walk-in payment | Cash, check or money order accepted at 217 N Fifth Street, cashier windows 8 AM-5 PM weekdays. | Cash payment, receipt, complex account issue. | Card over-the-counter availability may vary; use listed cash/check/money order if urgent. |
Drive-thru | 717 W State Street, Monday-Friday 8 AM-6 PM; check, money order or cash accepted. | Quick local payment without entering office. | Keep receipt and verify account number. |
Drop box | Far-left lane at drive-thru. Before 4 PM weekday posts same day; after 4 PM posts next business day. | After-hours check or money order. | No cash in drop box; include account number. |
Authorized Western Union location | Cash only, $1.50 convenience fee, posts within minutes when routed correctly. | Cash payment near home/work. | Use “City of Garland Utilities,” last name and account number from bill; keep validated receipt. |
Official payment links:
Start, Stop or Transfer Garland Utility Service
Residential start service
- Apply online or call/visit Customer Service.
- Provide valid Texas driver’s license or Texas ID.
- Out-of-state ID requires copy and may trigger added deposit if Texas ID is not provided within 30 days.
- Pay deposit, use approved credit check, or provide qualifying utility letter of credit.
- Turn off all water faucets before service starts.
Deposits and first bill
- $200 base deposit for electric or electric/water customers.
- $75 deposit for water-only accounts, including solid waste service.
- $10 non-refundable Experian credit-check option.
- $30 account establishment fee appears on first utility bill.
- Deposit may be paid when service is requested or with first bill.
Stop or transfer service
- Residential customers can cancel online, by phone or in person.
- Commercial customers must call or visit Customer Service.
- Give service address, account number and stop/transfer date.
- Ask when final bill will be issued.
- Check whether old account number must be updated in online banking.
Service situation |
Official rule / detail |
Practical action |
|---|---|---|
New residential service | Apply online, call 972-205-2671 or visit Customer Service. | Prepare ID, deposit option, lease or proof of ownership if requested. |
Rental property | Single-family rental property must be registered with City before starting utility service. | Check with owner before move-in day. |
Purchased home | Proof of ownership may be required. | Have closing/deed paperwork ready. |
Water turn-on safety | Technician watches the water meter. If more than 10 gallons passes, service may be turned back off to prevent damage. | Turn off faucets, toilets, hose bibs and appliances before start. |
Reconnect after automatic shutoff during turn-on | Appointment may be needed and an adult may need to be home. | Appointment windows are typically 10 AM-noon and 3-5 PM on normal business days. |
Commercial new service | Commercial customers must apply in person at Building Inspection Department, first floor of Main Street Municipal Building. | Call 972-205-2671 before visiting to confirm deposit and documents. |
Stop residential service | Use online Customer Service Request Form, call 972-205-2671 or visit 217 N Fifth Street. | Give forwarding address and save request confirmation. |
Disconnected, Past Due, Payment Arrangement or Assistance
Disconnected after payment?
You can pay online, but Garland says you must contact Customer Service after payment to arrange reconnection.
Payment arrangement
If you are having difficulty paying, you may qualify for a payment arrangement to extend the due date of the current bill.
CAP / P.A.I.D.
Garland has Customer Assistance Program resources and the P.A.I.D. Program for qualifying families through local agencies.
Situation |
Best route |
Important note |
|---|---|---|
Can’t pay full bill | Call 972-205-2671 or email Customer Service before interruption. | Ask whether a payment arrangement is available for the current bill. |
Disconnected for non-payment | Pay, then call 972-205-2671 to arrange reconnection. | Do not assume portal payment alone sends a crew. |
After-hours reconnect question | Call 972-205-2671 during after-hours reconnect window. | Monday-Thursday 5-7 PM; Friday 5-6:30 PM; closed Saturday/Sunday. |
Customer Assistance Program | Ask Customer Service for current agency list and eligibility. | Funds and agency rules can change. |
Friendship House | 972-272-1010. | Listed as a utility assistance partner route. |
Salvation Army Garland | 972-272-4531; 451 W Avenue D, Garland, TX 75040. | P.A.I.D. assistance applicants apply directly during regular business hours. |
St. Vincent de Paul | 972-692-4588, 972-494-2655 or 214-373-2339 depending on ZIP code. | Have ZIP, bill and hardship documents ready. |
Budget Billing | Call 972-205-2671 if eligible. | Requires at least 12 months of electricity and water consumption history at current location and zero balance. |
Budget Billing warning: it can smooth monthly costs, but Budget Billing customers are not eligible for payment arrangements to extend the due date, and participation can be cancelled after disconnection or short payment.
2026 Garland Water and Sewer Rates
Garland’s published water and sewer rate sheets say the listed changes are reflected on utility bills beginning October 1, 2025. Use these for 2026 bill checks until the City publishes a newer adopted schedule.
5/8″ residential water base
$24.70 after Oct. 1, 2025.
Residential first tier
$6.13 per 1,000 gallons for 0-3,000 gallons.
Residential sewer base
$12.27 after Oct. 1, 2025.
Sewer winter average
Single-family sewer is based on winter average rules and capped monthly.
Residential water, effective after 10/1/2025 |
Amount |
What it means |
|---|---|---|
5/8 inch meter base charge | $24.70 | Common small residential meter base charge. |
3/4 inch meter base charge | $33.95 | Larger residential base charge. |
1 inch meter base charge | $40.50 | Higher fixed charge due to meter/line size. |
1½ inch meter base charge | $48.15 | Larger account/meter size. |
2 inch meter base charge | $63.95 | Largest listed residential meter base. |
Residential volume: 0-3,000 gallons | $6.13 per 1,000 gallons | First water-use tier. |
Residential volume: 3,001-15,000 gallons | $7.26 per 1,000 gallons | Middle tier. |
Residential volume: over 15,000 gallons | $10.90 per 1,000 gallons | Highest residential tier; outdoor watering can push usage here. |
Multi-family base | $14.65 per dwelling unit | Apartment/multi-unit comparison point. |
Commercial/industrial/construction volume | $7.78 per 1,000 gallons | Flat nonresidential water volume rate. |
Sewer rate item, effective after 10/1/2025 |
Base |
Volume |
How it is calculated |
|---|---|---|---|
Single-family residential with winter average | $12.27 | $5.31 per 1,000 gallons | Sewer based on winter average; monthly cap not to exceed 17,000 gallons; lower actual usage can reduce bill. |
New single-family account | $12.27 | $5.31 per 1,000 gallons | Based on 98% of actual water usage until average established; cap of 9,000 gallons. |
Residential duplex with winter average | $12.27 | $5.31 per 1,000 gallons | Monthly sewer cap not to exceed 34,000 gallons under published rule. |
New residential duplex | $12.27 | $5.31 per 1,000 gallons | Based on 98% actual usage until average established; cap of 18,000 gallons. |
Apartment | $10.29 | $5.77 per 1,000 gallons | Fixed per living unit; variable charge based on 80% of actual monthly water usage with no capped volume. |
General commercial / industrial | $11.28 | $5.77 per 1,000 gallons | Fixed rate plus variable charge based on 80% of actual monthly water usage with no capped volume. |
Bill-check tip: Garland’s combined utility bill can include electric, environmental waste services, sewer, stormwater management and water. Do not compare only the final total; compare each utility line and the usage graph.
High Bill, Meter Reading, Leak or Sewer Average Question
Check usage graph
Garland bills include usage graphs for the past 13 months.
Read your meter
Subtract previous reading from new reading to estimate usage for a period.
Sewer winter average
Sewer can depend on winter water consumption from December through March statements.
Outdoor watering
Summer irrigation can move water use into higher residential tiers.
Possible cause |
Fast check |
What to ask Garland |
|---|---|---|
Leak inside home | Check toilets, faucets, water heater line, softener and irrigation valve boxes. | Can you review meter history and explain possible leak-adjustment steps? |
Outdoor irrigation | Compare watering days and time-of-day restrictions. | Did usage exceed 15,000 gallons and move to the highest tier? |
Sewer average changed | Check December, January, February and March statement usage. | Which winter average is being used for my account? |
New account sewer billing | New accounts may be based on 98% of actual water usage until average is established. | When will my winter average be established? |
Wrong account or old bank payee | Check new account number on current bill and update bank bill pay. | Did my payment go to old account details? |
Stormwater/sanitation/electric line | Separate combined bill lines before blaming water usage. | Which line item increased this month? |
Meter access or reading issue | Check covered meter, landscaping, obstruction or unsafe access. | Was the read actual, estimated or corrected? |
Water Main Break, Emergency Shutoff, Sewer Repair or Line Locate
Emergency water shutoff
Call: 972-205-3210
Use for major leak, main break, urgent shutoff or water/wastewater field issue.
Sewer repair
Some sewer line replacements require a sewer relay/repair permit and coordination with the Water Department.
Line locates
Contact Texas 811 two business days before digging. City locates water and sewer mains, not private service laterals.
Problem |
What to say |
Helpful details |
|---|---|---|
Water main break / street leak | “Water is flowing at [address/cross street].” | Direction of flow, pavement damage, depth, time started, photos only if safe. |
Emergency shutoff | “I need water shut off urgently at [address].” | Meter location, property access, whether water is entering structure. |
No water / low pressure | “The property has no water/low pressure at [address].” | Whole property or one fixture? neighbors affected? nearby work? |
Sewer backup | “Sewer is backing up at [fixture/location].” | Stop using water if backup worsens; keep children and pets away. |
Sewer line replacement | “I need to replace/relay a sewer line at [address].” | Homeowner vs rental, plumber information, permit status, cleanout location. |
Private excavation | “I need utility locates before digging.” | Call Texas 811; do not rely on Garland water/sewer main locate for private laterals. |
Sewer repair warning: rental properties require a State-licensed master plumber registered with the City of Garland. Homeowners must meet owner-occupant/homestead requirements to perform permitted sewer work themselves.
Watering Schedule, Variances and Conservation Rules
April-Oct.
In-ground sprinklers: up to twice per week.
Nov.-March
In-ground sprinklers: once per week.
No 10 AM-6 PM
Outdoor irrigation is prohibited between 10 AM and 6 PM during April-October.
Hand watering
Hand-held hose, soaker hose or drip irrigation allowed any day if no excessive runoff.
Rule / program |
Official detail |
User action |
|---|---|---|
April 1-Oct. 31 | Customers may water twice per week with an in-ground sprinkler system. | Pick your days and avoid prohibited hours. |
Nov. 1-March 31 | Customers may water once per week with an in-ground sprinkler system. | Reset controller when season changes. |
10 AM-6 PM rule | Outdoor irrigation is prohibited between 10 AM and 6 PM during April-October. | Water early morning or evening. |
Rain event | No outdoor watering during a rain event. | Turn controller off or use rain sensor. |
Rain/freeze sensors | Newly installed irrigation systems must have rain and freeze sensors. | Check installer compliance and test sensor. |
Repair leaks | Outdoor irrigation systems must be maintained and leaks or broken sprinkler heads repaired. | Fix broken heads before next watering cycle. |
WaterMyYard | Weekly watering advice is available based on local weather data. | Sign up and adjust sprinkler run time. |
Pool refills | Pool owners do not need a variance to fill/refill a pool, but water is charged at current rates. | Budget for water-tier impact. |
New sod/landscape variance | New landscape or sod watered more than 2 times per week by sprinkler/irrigation needs a variance request by email. | Include name, address and dates needed. |
Drinking Water, NTMWD Source Water and Water Quality
Water source
Garland purchases treated water from the North Texas Municipal Water District.
Raw-water sources
NTMWD draws from Lavon Lake, Lake Chapman / Cooper Lake, Lake Tawakoni, Lake Texoma and the John T. Bunker Sands Wetlands project.
System scale
Garland lists more than 8,000 fire hydrants, 1,100 miles of distribution pipeline and over 67,000 water meters.
Water-quality question |
Direct answer |
Best action |
|---|---|---|
Who treats Garland drinking water? | Garland purchases treated water from NTMWD, then manages the local distribution system. | Use Garland water quality pages plus NTMWD for source/treatment context. |
Where does it enter Garland? | Garland receives treated water at five entry points across the city. | Useful during pressure, taste/odor or flushing questions. |
Why chlorine smell in March? | NTMWD makes an annual temporary disinfection change for about 30 days; Garland flushes hydrants to help move water through the system. | Check City/NTMWD notices before assuming contamination. |
Is hydrant flushing waste? | City says flushing maintains system integrity, chlorine residuals, pressure, fire flow and sediment removal. | Run cold water after nearby flushing if color/taste temporarily changes. |
How often is water tested? | Garland takes weekly drinking-water samples from locations across the city and uses state-certified laboratories. | Use weekly testing results or annual Consumer Confidence Report. |
When is CCR published? | Garland publishes a Consumer Confidence Report by July 1 each year. | Open the current report before publishing date-sensitive quality claims. |
Water-quality contact | Water Department phone: 972-205-3210. | Use for taste, odor, water quality or urgent distribution questions. |
Local Service Notes: Garland, GP&L, Sanitation and Stormwater
Local issue |
Why it matters |
What to do |
|---|---|---|
Combined utility bill | Garland’s bill may include electricity, environmental waste services, sewer, stormwater management and water. | Separate line items before disputing the “water bill.” |
GP&L area | Garland Power & Light serves about 85% of Garland residents; if served by GP&L, a single utility application can include electric plus water/sewer/sanitation. | Ask Customer Service what utilities are active at your address. |
Water-only account | All areas of Garland are served by the City for water; water-only deposit starts at $75 and includes solid waste service. | Use provider name and bill line to avoid paying the wrong utility. |
Atmos Energy | Natural gas is not included in City of Garland utility service; it is provided by Atmos Energy. | Do not call Garland Water for gas service. |
Stormwater fee | Stormwater management may appear on the combined bill and is not based on monthly water gallons. | Do not treat stormwater as leak-related water usage. |
Sanitation service | Environmental Waste Services may appear on the same bill. | Use sanitation route for collection/cart questions. |
Private sewer service line | City line locates do not cover private service laterals; sewer repairs can need permits/plumber. | Call 811 and use sewer-repair permit guidance before digging. |
Map: Garland Utility Customer Service
Location |
Address |
Use for |
|---|---|---|
Charles E. Duckworth Utility Services Building | 217 N Fifth Street, Garland, TX 75040 | Walk-in payments, Customer Service, account assistance, start/stop service, payment arrangements. |
Garland Utility Payment Drive-Thru & Drop Box | 717 W State Street, Garland, TX 75040 | Drive-thru payment Monday-Friday 8 AM-6 PM; drop box after hours. |
Water Department / field operations reference | 2343 Forest Lane, Garland, TX | Sewer tap/repair coordination and water/sewer operations referenced in sewer repair guidance. |
General City Hall reference | 200 N Fifth Street, Garland, TX 75040 | General City contact, not the main walk-in utility payment building. |
General City mailing | P.O. Box 469002, Garland, TX 75046 | General City correspondence; use specific bill-payment instructions for mailed payments. |
Garland Water Utilities FAQ
What is the Garland utility customer service phone number?
Call City of Garland Utility Customer Service at 972-205-2671 for billing, payment, MyMeter portal help, deposits, start/stop service, payment arrangements and reconnection questions.
What is the emergency water shutoff number in Garland?
Call 972-205-3210 for 24-hour emergency water shutoff, water main breaks, urgent leaks, water/wastewater urgent maintenance and water-quality distribution concerns.
Where do I pay my Garland water bill online?
Use the official Garland Utility Customer Portal at Utilities.GarlandTX.gov. The portal is powered by MyMeter and includes Pay Now access through Fiserv BillMatrix.
How do I enter my Garland account number for phone payment?
For phone payment, enter the full 16-digit account number without the dash and press #. For example, 00001234-00056789 becomes 0000123400056789#.
How do I enter my Garland account number for guest Pay Now?
For guest Pay Now in the portal, enter the full 16-digit account number including the dash, such as 00001234-00056789, using the account number format shown on the bill.
What are the online or phone payment fees?
Fiserv charges residential customers $2 for each payment transaction up to $1,000. Commercial customers are charged 3% for each payment transaction up to $2,500. Larger payments may require multiple transactions, with a separate fee each time.
Where is Garland Utility Customer Service located?
Walk-in utility payments and customer account assistance are at the Charles E. Duckworth Utility Services Building, 217 N Fifth Street, Garland, TX 75040. Customer Service hours are Monday through Friday, 8 AM to 5 PM.
Where is the Garland utility drive-thru and drop box?
The Garland Utility Payment Drive-Thru and drop box are at 717 W State Street, Garland, TX 75040. Drive-thru hours are Monday through Friday, 8 AM to 6 PM. Drop-box payments before 4 PM on a weekday are entered the same day; later payments are entered the next business day.
How much is the Garland utility deposit?
Residential service guidance lists a $200 deposit for electric or electric-and-water customers, and a $75 deposit for water-only accounts, which includes solid waste services. Deposit alternatives may include an approved credit check or qualifying utility letter of credit.
What are Garland’s 2026 water rates?
Garland’s published rates effective after October 1, 2025 list a 5/8-inch residential water base charge of $24.70. Residential water volume is $6.13 per 1,000 gallons for 0-3,000 gallons, $7.26 for 3,001-15,000 gallons and $10.90 for usage over 15,000 gallons.
30-Second Garland Water Checklist
Pay/Login: use Utilities.GarlandTX.gov → register with mailing ZIP, account number and email → Pay Now uses 16-digit account format → save confirmation.
Call: billing/account/reconnect 972-205-2671; emergency water shutoff and urgent water operations 972-205-3210.
Visit: 217 N Fifth Street for walk-in Customer Service; 717 W State Street for drive-thru and drop box.
Reconnect: after online payment for disconnected service, call Customer Service to arrange reconnection.
Rates: 2026 bills use water/sewer schedules effective Oct. 1, 2025 unless a newer adopted rate sheet is published.
Watering: April-October sprinkler use is twice weekly, November-March once weekly; no outdoor irrigation 10 AM-6 PM during April-October.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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