ABQ Water Utility 2026: Bill Pay, Login & Phone

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Albuquerque Bernalillo County • water bill pay • login • phone • emergencies • conservation

ABQ Water Utility: Pay, Log In, Call, Report or Fix a Bill Problem

Use this page as a practical guide for Albuquerque Bernalillo County Water Utility Authority customers. Pay online, view your bill, call the right phone option, report a water or sewer emergency, understand why trash appears on the bill, handle tenants/owners correctly, check water waste rules, and prepare before asking for bill help.

My Account Login Guest Pay Call 505-842-WATR Emergency Option

Start Here: ABQ Water Utility Action Board

Main phone505-842-9287
Pay phoneOption 2
EmergencyOption 1
Customer office1441 Mission Ave NE
User need
Official route
Have ready
Do not miss
Pay water/sewer/trash bill online
Guest Pay or My Account
10-digit ABCWUA account number, 5-digit service ZIP, payment method.
Guest Pay is for quick one-time payment. My Account gives more options, including recurring payments.
Sign in / create profile
account.abcwua.org
Account number from bill, email, password, service ZIP.
Registered users can save banking information, set up/change recurring payments, pay multiple accounts, and see balance/payment history.
View bill image
Guest Pay with account number + ZIP or enroll in WA Portal.
Account number, service ZIP, login details if enrolled.
Paperless by Email can be selected in the portal under bill statement delivery.
Pay by phone
Call 505-842-WATR / 505-842-9287, select Option 2.
Account number, balance, card/bank payment details.
Save the confirmation number before ending the call.
Speak to customer service
Call 505-842-9287, usually Option 0 for representative support.
Bill, account number, property address, payment proof, screenshot/error.
Use this for billing questions, login help, property-account issues, mailing address changes and bill review.
Report emergency water/sewer problem
Call 505-842-WATR, select Option 1.
Address, cross street, water/sewer issue, when it started, safety risk.
Dispatch is available 24/7 for water and sewer emergencies and emergency water turn-offs.
Mail payment
ABCWUA, PO Box 27226, Albuquerque, NM 87125.
Check/money order, bill stub, account number.
Use mail only when the due date is not urgent.
Drop box
1441 Mission Ave NE or 5th & Marquette by City Hall downtown.
Check or money order with account information.
Do not use a drop box if you need immediate disconnection protection without calling customer service.
Walk-in help
Customer Service Center, 1441 Mission Ave NE, Albuquerque, NM 87107.
ID, bill, account number, payment method, notice or proof.
Lobby hours are Monday-Friday, 8:30 a.m.-4:30 p.m.
Trash bill question
City Solid Waste: 505-761-8100; Bernalillo County Solid Waste: 505-224-1639.
Bill line item, service address, customer class.
ABCWUA bills trash collection for many customers, but trash-rate questions route to solid waste.

ABQ-specific warning: “ABQ Water Utility” normally means the Albuquerque Bernalillo County Water Utility Authority. Use abcwua.org, account.abcwua.org, or the official E-Bill Express ABCWUA payment screen before entering account or payment details.

Official ABQ Water Utility Phone, Address and Mail

☎️

Customer Service

Phone: 505-842-9287 / 505-842-WATR

Office:
1441 Mission Ave NE
Albuquerque, NM 87107

Lobby: Monday-Friday, 8:30 a.m.-4:30 p.m.

🚨

24/7 Emergency Dispatch

Call: 505-842-WATR, Option 1

Use for sewer overflows, sewer backups, broken water mains and emergency water turn-offs.

📬

Mailing Routes

Bill payment:
ABCWUA
PO Box 27226
Albuquerque, NM 87125

General contact mail:
PO Box 568
Albuquerque, NM 87103-0568

Contact
Use for
Best next step
505-842-WATR / 505-842-9287, Option 0
Billing, customer-service help, online access, usage questions, mailing address and general account support.
Call with account number, property address and exact bill line/item.
505-842-WATR, Option 1
Water or sewer emergency, broken water main, sewer overflow/back-up, emergency water turn-off.
Use 24/7 and give location/cross street clearly.
505-842-WATR, Option 2
Automated phone payment.
Save confirmation number.
505-842-WATR, Option 5
Report water waste, including prohibited time-of-day spray irrigation and water running into public/right-of-way areas.
Provide address and best day/time to observe violation.
505-289-3000
Executive/Administrative offices at One Civic Plaza NW, Room 5027.
Use for administrative routing, not routine bill pay.
505-761-8100
City of Albuquerque Solid Waste questions about trash bill line.
Use when the issue is trash/refuse, not water/sewer.
505-224-1639
Bernalillo County Solid Waste questions.
Use if county solid-waste service applies to your account.

Pay or Log In: Exact User Flow

1. Find account number

Guest Pay asks for the 10-digit ABCWUA account number and the 5-digit service ZIP code.

2. Choose payment mode

Use Guest Pay for one payment, or My Account for saved profile and recurring options.

3. Confirm bill type

The monthly bill may include water, sewer and curbside refuse collection.

4. Save proof

Keep confirmation, date/time, amount, method and account number.

Portal / payment feature
What it does
Use when
Watch out
Guest Pay
Enter account number and ZIP code to make a one-time payment and view bill images.
You need a fast payment without creating a profile.
Confirm the account number and ZIP before paying.
My Account / WA Portal
Sign in or create profile to view/pay bills, see payment history, manage multiple accounts and recurring payments.
You own/manage property, need recurring payments, or want paperless/email bills.
Make sure every property/account is added correctly.
Bank draft
ABCWUA can debit your bank account each month to pay the bill in full.
You want automatic full-balance payment.
Use the official bank-draft signing route linked from ABCWUA.
Phone payment
Call 505-842-WATR and select Option 2.
Portal is difficult or you prefer phone payment.
Phone payment is not the same as speaking to a billing representative.
Paperless by Email
Enroll in the WA Portal and select Paperless by Email under bill statement delivery.
You want emailed bills and no mailed paper bill.
Double-check the email address before turning off paper.
Western Union
ABCWUA lists Western Union as a payment option.
You prefer retail payment locations.
Call ahead because hours and availability can change.
Payment problem script: “I paid ABCWUA account [10-digit account number] on [date/time] by [Guest Pay / My Account / phone / bank draft / mail / drop box / Western Union]. My property address is [address], amount was [amount], and confirmation/check number is [number]. Can you confirm posting and whether any balance remains?”

Official payment links:

How Can I Pay My Bill? Guest Pay My Account Login See My Bill

Moving, Renting, Buying or Selling: ABQ Is Property-Based

Major local rule: ABCWUA says it is a property-based utility. It bills the property, not the person, and does not start, stop or transfer service like many city utilities. The property owner of record controls and is responsible for the water account.

Tenants

Contact the owner, landlord or property manager for prorated/final bills, mailed bill copies or account handling.

Owners

Owners may request mailing address changes, budget billing, online profile changes or meter placement/removal.

Buyers / sellers

Final bills are usually prorated and paid through title company or negotiated between buyer and seller.

Property managers

With owner permission, call 505-842-9287 Option 0 to add or change mailing addresses.

Situation
What ABQ users should do
Why it matters
Renter wants bill mailed directly
Ask owner/landlord/property manager; tenant may set up bank draft if appropriate.
Utility account control stays with property owner.
Seller needs final bill
Work with title company or buyer to prorate/pay balance at closing.
ABCWUA does not simply “stop service” by person.
New property owner
Confirm owner-of-record information, mailing address and online profile setup.
Bill responsibility follows the property record.
Property manager handling account
Get owner permission before changing mailing address.
Prevents unauthorized account changes.
Title company payoff
Email bill and financial history requests to the title-company payoff route listed by ABCWUA.
Closing payoff must be accurate and account-based.
Moving script: “This property is [rental / purchase / sale / managed property]. I understand ABCWUA bills the property, not the person. What needs to be updated for [mailing address / prorated bill / title payoff / online profile / bank draft]?”

Water or Sewer Emergency: Call the Right Option

🚨

24/7 Dispatch

Call: 505-842-WATR / 505-842-9287, Option 1.

Dispatch is available 24 hours a day, 7 days a week.

💧

Broken water main

Use Option 1 for broken mains and urgent field problems. Water may be temporarily shut off during repairs.

🚽

Sewer overflow / backup

Use Option 1 for sewer overflows or backups. Avoid contact with wastewater.

Problem
Call / action
What to say
Immediate step
Broken water main
505-842-WATR, Option 1.
“Water is flowing/bubbling at [street/cross street/property]. It started [time].”
Stay clear of street flooding and damaged pavement.
Sewer overflow or backup
505-842-WATR, Option 1.
“Sewer is backing up/overflowing at [fixture/floor drain/yard/street].”
Stop using fixtures if backup worsens; keep children/pets away.
No water / sudden outage
Option 1 if urgent; customer service for non-emergency account issue.
“No water at [address]. Neighbors [are/are not] affected.”
Turn faucets off after checking so returning water does not damage fixtures.
Emergency water turn-off
Option 1.
“I need emergency water turn-off at [address] because [reason].”
If private shutoff valve is safe and accessible, use it while waiting.
Water quality concern
842-WATR Option 1 to speak with Communication Center staff.
“Water has [color/odor/taste] at [tap], since [time].”
Note whether hot/cold/all taps are affected.
Emergency script: “I’m reporting a [broken main / sewer backup / no water / emergency shutoff] at [address or cross street]. It started around [time]. The issue is [street / alley / yard / inside property], and the safety concern is [traffic / wastewater / property damage / no water].”

Understand the ABQ Water Bill: Water, Sewer and Trash

One monthly bill

The monthly bill can include water, sewer and, for most customers, curbside refuse collection billed for the City of Albuquerque.

Usage and meter data

The bill includes water usage and meter information. AMI customers may see daily or hour-by-hour usage online.

Extra charges

Adjustments, water waste, extra carts and other charges may appear depending on account activity.

Bill line / issue
What it means
Best contact
Water charge
Drinking-water service and usage tied to meter information.
ABCWUA Customer Service: 505-842-9287, Option 0.
Sewer / wastewater charge
Cost of collecting, treating and disposing of wastewater.
ABCWUA Customer Service.
Facility Rehabilitation Charge
Funds repair or replacement of aging water and sewer lines.
Ask Customer Service if you need line-item explanation.
Curbside refuse collection
Trash collection billed on behalf of the City of Albuquerque for many customers.
City Solid Waste 505-761-8100, or Bernalillo County Solid Waste 505-224-1639 when applicable.
Extra carts
Additional refuse/cart-related charge may appear.
Solid Waste route first if it is a trash/cart charge.
Water waste charge
May relate to ordinance-based water waste enforcement.
Customer Service or Water Waste route depending notice.
Adjustments
Account corrections or approved changes.
Call with bill copy and adjustment line date.
Construction/new service fees
Connection permits, work orders, hydrant/meter or development-related fees.
New Construction: 505-842-WATR, Option 3.
Bill-review script: “My ABCWUA bill increased from [old amount] to [new amount]. Can you help separate water usage, sewer, trash/refuse, facility rehabilitation, water waste, extra cart, adjustment and payment history?”

High Bill or Possible Leak: Use HomeConnect and AMI Data

AMI meter

If your meter has AMI, the portal can show daily and hour-by-hour water usage.

Leak pattern

Unusual spikes or continuous usage may point to toilets, irrigation or yard plumbing leaks.

No waiting

HomeConnect lets you catch unusual use before waiting for the next monthly bill.

Ask for help

Call 505-842-WATR Option 0 during business hours if you need help getting started.

Check
What to look for
Likely issue
Next step
Hour-by-hour usage
Water use every hour, including overnight.
Running toilet, hidden leak, irrigation valve, softener, evaporative cooler line.
Turn off fixtures and inspect meter/usage again.
Morning irrigation spike
Large usage at sprinkler start time.
Outdoor watering, broken sprinkler head, stuck zone valve, overspray.
Run system manually zone by zone and look for wet spots.
Single-day spike
One or two high days.
Pool fill, guests, hose left on, irrigation schedule mistake.
Compare household events with usage date.
Gradual increase
Usage rising over several cycles.
Seasonal landscaping, toilet leak getting worse, outdoor leak.
Check toilets, hose bibs, irrigation and yard wet spots.
Total bill high but usage flat
Water use stayed similar but bill amount rose.
Trash/refuse, sewer, facility rehab, adjustment or other line item.
Use the bill-charge table before calling.
High-bill script: “I checked my ABCWUA portal under View Water Usage. The high use appears [overnight / irrigation time / single day / all month]. Can you help determine whether this looks like a leak, irrigation use, meter issue, sewer/trash charge or billing adjustment?”
HomeConnect / AMI Usage View Water Usage 505Outside Tips

Payment Assistance: LIC, WAF and Local Agencies

Low Income Credit

The LIC program gives eligible low-income homeowners a monthly credit up to $33.05 for water, wastewater and solid waste. It must be renewed annually.

Water Assistance Fund

WAF provides one-time emergency help for low-income homeowners or tenants who pay ABCWUA water and sewer bills.

Turn-off notice required

For WAF, eligibility effective Jan. 1, 2026 requires a Water Authority turn-off notice mailed or issued for past-due disconnection risk.

Help route
Who it may help
Benefit / contact
Prepare first
Low Income Credit Program
Low-income homeowners.
Monthly utility credit up to $33.05; renew annually.
Account number, property proof, income/eligibility documents.
Water Assistance Fund Grant
Low-income homeowners or tenants who pay ABCWUA water/sewer bills.
Approved applications may receive up to $200 toward the bill.
Turn-off notice, bill, account number, household and income documents.
Rio Grande Food Project
WAF administrator listed by ABCWUA.
505-967-8983
Ask about current grant availability before assuming approval.
The Storehouse
WAF administrator listed by ABCWUA.
505-842-6491
Have turn-off notice and account information ready.
Local assistance agencies
Homeowners or tenants needing water/sewer bill help.
ABCWUA links a list of agencies and contact info.
Use current agency list because funding changes.
Assistance script: “My ABCWUA account has a past-due balance and I received a turn-off notice dated [date]. My account number is [number], property address is [address], amount due is [amount], and I need to know whether LIC, WAF or a local agency can help before disconnection.”
Low Income Help Rio Grande Food Project The Storehouse

Water Waste, Watering Hours and Conservation

Time-of-day rule

Spray irrigation from 11 a.m. to 7 p.m. is considered water waste from April 1-Oct. 31.

Runoff rule

Water flowing or spraying into public right-of-way, storm drain or adjacent private property is water waste.

Summer schedule

Water by the Numbers calls for watering lawns three days per week in June, July and August.

Report route

Report water waste online or call 505-842-WATR and select Option 5.

Water waste issue
What it means
What to do
Spray irrigation 11 a.m.-7 p.m.
Prohibited from April 1-Oct. 31.
Set sprinklers outside the time window.
Overspray onto sidewalk/street
Water spraying into public right-of-way is water waste.
Adjust heads, pressure and zone timing.
Water running to storm drain
Runoff to storm drain is a waste issue.
Use shorter cycles and soak-in breaks.
Water to adjacent property
Water flowing/spraying to neighboring property is water waste.
Fix grading, broken heads or misaligned irrigation.
Report a violation
Reports may trigger warning notice or field inspection.
Provide address and best day/time to observe violation.
Need exemption/variance
Some time-of-day exemptions or water-waste variances require application and inspection.
Use ABCWUA exemption/variance forms before relying on exception.
Report Water Waste Water Waste Rules 505Outside Time-of-Day Exemption

Water Quality, Sources and Annual Report

Water sources

Albuquerque and Bernalillo County rely on Santa Fe Group Aquifer groundwater and surface water from the San Juan-Chama Drinking Water Project.

Annual production

Groundwater wells and San Juan-Chama supply produce about 32 billion gallons of drinking water each year for the service area.

Latest report

The latest posted Water Quality Report page links the 2025 report in English and Spanish.

Topic
Official detail
User action
Annual Water Quality Report
ABCWUA mails the annual report to customers and posts it online in English and Spanish.
Read it for contaminants, compliance, source water and contact info.
2025 report
Latest Water Quality Report page links the PDF version of the 2025 report.
Use the latest report before quoting old results.
Source water
Santa Fe Group Aquifer groundwater and San Juan-Chama project surface water.
Useful when researching drought, aquifer, river-flow or taste/odor questions.
Water quality contact
Email the water-quality contact listed by ABCWUA or call 842-WATR Option 1 to speak with Communication Center staff.
Use address, tap affected, color/odor/taste and start time.
Cross connection
ABCWUA links cross-connection information to help prevent contamination in household pipes.
Important for irrigation, backflow, commercial and plumbing work.
Long-term supply
Planning strategy includes conservation, aquifer storage/recovery, reuse and the San Juan-Chama Drinking Water Project.
Helps explain why conservation rules continue even when some rain occurs.
Dry Rio Grande context
When Rio Grande flows are low or non-existent, the utility may turn to groundwater reserves to meet demand.
Conservation protects future drought reserves.
Water-quality script: “My water at [address] has [color/odor/taste/pressure issue] from [hot/cold/all taps] since [time]. I checked the latest Water Quality Report and need help understanding whether this is a local plumbing issue, distribution issue or official notice.”
Your Drinking Water 2025 Water Quality Report Water Quality Report Hub Lead-Safe Community

Builders, Meters, Permits and Development Fees

New Construction

Call 505-842-WATR, Option 3, Monday-Friday, 8 a.m.-5 p.m., for New Construction payment and project routing.

Connection permit fees

Small water service and sanitary sewer service connection permit fees are listed at $50 per service.

Large items

Public hydrant, public manhole, fire lines, AirVac pit and large water services/meter vaults are listed at $150 per item.

Need
Route
Prepare
New construction payment
505-842-WATR, Option 3.
Project address, permit/work order, invoice/fee type.
Maps & records
505-289-3242 or 505-289-3248.
Parcel/address, requested map/record type, purpose.
Connection permit
Utility Development / Construction Services route.
Plan set, service type, size, meter/vault details.
Pressure / flow inquiry
Utility Development contact route listed by ABCWUA.
Location, development type, expected demand, fire-flow question.

Map: ABCWUA Customer Service Center

Use this map for the Albuquerque Bernalillo County Water Utility Authority Customer Service Center at 1441 Mission Ave NE, Albuquerque, NM 87107.

Location / route
Address / phone
Best use
Customer Service Center
1441 Mission Ave NE, Albuquerque, NM 87107
Walk-in billing/account/payment help; lobby Monday-Friday, 8:30 a.m.-4:30 p.m.
Curbside drop box
1441 Mission Ave NE
Check/money-order payment drop with account details.
Downtown drop box
5th & Marquette, by City Hall downtown
Curbside payment drop option.
Executive / Administrative Office
One Civic Plaza NW, Room 5027, Albuquerque, NM 87102; 505-289-3000
Administrative route, not standard bill payment.
Bill payment mail
ABCWUA, PO Box 27226, Albuquerque, NM 87125
Mail payment with bill stub/account number.
General mail
PO Box 568, Albuquerque, NM 87103-0568
General correspondence route.

ABQ Water Utility FAQ

What is the ABQ Water Utility phone number?

Call 505-842-9287, also written as 505-842-WATR. Use Option 2 for phone payment, Option 1 for water/sewer emergencies and Option 0 for customer-service help during business hours.

Where do I pay my ABQ water bill online?

Use ABCWUA’s official Guest Pay through E-Bill Express for a one-time payment, or use account.abcwua.org to sign in or create a profile for more account features.

What do I need for Guest Pay?

Guest Pay asks for the 10-digit ABCWUA account number and the 5-digit service ZIP code. Always verify the account before submitting payment.

What number do I call for a water or sewer emergency?

Call 505-842-WATR / 505-842-9287 and select Option 1. Dispatch is available 24/7 for water and sewer emergencies, sewer backups, sewer overflows, broken mains and emergency water turn-offs.

Where is the ABCWUA Customer Service Center?

The Customer Service Center is at 1441 Mission Ave NE, Albuquerque, NM 87107. Lobby hours are Monday-Friday, 8:30 a.m.-4:30 p.m.

Where do I mail an ABQ water bill payment?

Mail payment to ABCWUA, PO Box 27226, Albuquerque, NM 87125. Include your bill stub or account number so the payment posts to the correct account.

Can a tenant start or stop ABQ water service?

ABCWUA is property-based and bills the property, not the person. Tenants should contact the owner, landlord or property manager for prorated/final bills, mailed bill copies or account handling.

Why is trash on my ABQ water bill?

The monthly Water Authority bill can include water, sewer and, for most customers, curbside refuse collection billed on behalf of the City of Albuquerque. Trash-rate questions should go to City Solid Waste or Bernalillo County Solid Waste as applicable.

What is water waste in Albuquerque?

Water waste includes water flowing or spraying into a public right-of-way, municipal storm drain or adjacent private property. Spray irrigation between 11 a.m. and 7 p.m. from April 1 through Oct. 31 is also considered water waste.

How can I get help paying an ABQ water bill?

Low-income homeowners may qualify for the Low Income Credit up to $33.05 monthly, renewed annually. The Water Assistance Fund may provide up to $200 one-time emergency help for eligible homeowners or tenants with a Water Authority turn-off notice.

30-Second ABQ Water Utility Checklist

Pay/login: Guest Pay for one-time payment; account.abcwua.org for profile, recurring payments, payment history and multiple accounts.

Phone: 505-842-WATR / 505-842-9287. Option 2 for payment, Option 1 for 24/7 emergencies, Option 0 for customer service, Option 5 for water waste.

Office: 1441 Mission Ave NE, Albuquerque, NM 87107; lobby Monday-Friday, 8:30 a.m.-4:30 p.m.

Mail payment: ABCWUA, PO Box 27226, Albuquerque, NM 87125.

Property rule: ABCWUA bills the property, not the person. Tenants, buyers, sellers and property managers should handle account control through owner/title/manager channels.

High bill: check AMI/HomeConnect usage, toilets, irrigation, yard leaks, sewer, refuse, facility rehab, extra carts and water-waste charges before calling.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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