Frisco Water Utilities 2026: Bill Pay, Login & Phone

by
City of Frisco TX • utility billing • water • sewer • solid waste • 2026 rates

Frisco Water Utilities Quick Desk: Pay, Log In, Call, Start Service or Report an Emergency

This guide is for City of Frisco, Texas utility customers. Use it to open the official payment portal, call the correct Utility Billing number, use IVR phone payment, request new or transferred water service, understand 2026 water/sewer/trash rates, report an after-hours water or sewer emergency, and prepare leak-credit documentation.

Pay / Log In Online Call 972-292-5575 IVR Pay 855-427-9525 Emergency 972-292-5800

Start Here: What Do You Need?

Pay / loginMunicipal Online Payments
Billing phone972-292-5575
Phone payment855-427-9525
After-hours emergency972-292-5800
User intent
Best official action
Have ready
Important Frisco detail
Pay Frisco water bill online
Use the City of Frisco Municipal Online Payments portal.
Account number, service address, bill amount, card/payment details.
The portal is for utility billing plus municipal court fines and fees; choose Utility Billing before paying.
Pay by phone
Call the Interactive Voice Response payment line at 855-427-9525.
Account number, payment method, phone number on account.
The same number can be used to enroll in Pay via Text.
Ask a billing question
Call Utility Billing Customer Service at 972-292-5575.
Account number, service address, bill date, payment proof.
Office hours are Monday-Friday, 8 a.m.-5 p.m.
Mail a payment
Mail to Utility Billing, P.O. Box 2730, Frisco, TX 75034.
Payment stub, account number on check memo, enough mailing time.
Do not use mail if the account is close to cutoff or late-fee timing.
Drop off after hours
Use the 24-hour night drop box behind City Hall / former library space at 6101 Frisco Square Blvd.
Check or money order, payment stub, account number.
Payments are picked up every weekday morning before 7:30 a.m.
Start water, sewer, sanitation and recycling
Go to City Hall or complete the official online residential/commercial application.
Valid photo ID / driver’s license image, service address, move date.
Each new account has a $150 deposit and $25 non-refundable administrative fee.
Transfer service within Frisco
Use the online transfer application.
Current account, old address, new address, transfer date.
Transfer service requires a $20 transfer fee plus $25 non-refundable administrative fee.
Water or sewer emergency after hours
Call 972-292-5800.
Exact location, cross street, issue type, when it started.
Use for after-hours water and sewer emergencies, not ordinary bill questions.
Leak credit
Submit written partial leak credit request with repair documentation.
Repair receipt from plumber or parts receipt if repaired yourself.
Request must be submitted within 90 days of repair.
Missed trash or recycling
Call Environmental Services at 972-292-5900 as soon as possible.
Service address, collection day, missed cart type.
Drivers are less likely to return if missed pickups are reported several days later.

Quick warning: “Frisco water” can also mean Frisco, Colorado or an apartment/HOA bill. This page is for City of Frisco, Texas. Confirm your bill says City of Frisco before using the links below.

Official City of Frisco Utility Billing Contact Box

🏛️

Utility Billing Office

City Hall / George A. Purefoy Municipal Center
6101 Frisco Square Boulevard
First Floor
Frisco, TX 75034

Hours: Monday-Friday, 8 a.m.-5 p.m.

☎️

Billing and Payment Phones

Utility Billing: 972-292-5575

IVR phone payment: 855-427-9525

Fax: 972-292-5585

🚨

Emergency / Trash Contacts

After-hours water/sewer emergency: 972-292-5800

Trash or recycling missed pickup: 972-292-5900

City main line: 972-292-5000

Official Frisco links:

Utility Billing Online Payment Portal Payment Methods New Service Service Rates

Bill Pay and Login: Online, IVR, Text, Mail, City Hall and Drop Box

Online portal

Register or pay through City of Frisco Municipal Online Payments. Choose Utility Billing, not Municipal Court.

IVR phone pay

Call 855-427-9525 for automated payment and Pay via Text enrollment.

Pay via Text

Enroll through IVR, confirm the text, then reply “Pay” when a new balance is available.

Night drop

Use the drop box behind City Hall / former library space at 6101 Frisco Square Blvd.

Payment method
Official detail
Best for
Proof / caution
Web portal
Register at the Municipal Online Payments portal for Frisco utility billing.
Routine online payments and account access.
Use a modern browser; the portal warns Internet Explorer users may have transaction issues.
Debit / credit card online
Frisco accepts online payments using debit or credit card.
Fast online payment.
Save confirmation before closing the portal.
IVR phone payment
Call 855-427-9525.
Paying by automated phone system.
Write down confirmation and call Utility Billing if posting looks wrong.
Pay via Text
Enroll through 855-427-9525; after confirmation, the system texts when a new balance is available.
Customers who prefer text reminders and quick payment.
Frisco lists a $1.25 per transaction fee charged separately.
Automatic bank withdrawal
Listed as an available payment method from checking or savings account.
Customers who want recurring payment.
Confirm enrollment date and first draft before assuming AutoPay is active.
Mail
Utility Billing, P.O. Box 2730, Frisco, TX 75034.
Routine payment with enough time.
Include payment stub and account number on check memo line.
City Hall lobby
Customer Service Lobby, Monday-Friday, 8 a.m.-5 p.m.
Receipt, complex account issue, new service setup.
Bring ID and account details.
24-hour drop box
Behind City Hall / former Frisco Public Library space at 6101 Frisco Square Blvd.
After-hours check/money-order style drop.
Picked up every weekday morning before 7:30 a.m.; not ideal if service is at immediate risk.
Payment confirmation script: “I paid City of Frisco Utility Billing account [account number] for [service address] on [date/time] by [portal/IVR/text/mail/lobby/drop box]. My confirmation or receipt number is [number]. Can you confirm posting, remaining balance, and whether any penalty or cutoff action remains?”

Start, Transfer or Disconnect Frisco Utility Service

New service

  • Go to City Hall or submit the online residential/commercial application.
  • Bring or upload valid picture identification / driver’s license.
  • Out-of-state driver’s licenses are accepted.
  • Each account is billed a $150 deposit.
  • Each account is billed a $25 non-refundable administrative fee.
  • Same-business-day connection adds $25.

Transfer service

  • Use the official online Transfer Application.
  • Transfer must be from one Frisco residence to another Frisco residence.
  • $20 transfer fee applies.
  • $25 non-refundable administrative fee applies.
  • Save confirmation and planned transfer date.

Disconnect / change service

  • All connect, disconnect or transfer requests must be in writing on the specified form.
  • Utility Billing cannot accept service requests over the phone.
  • Use the official transfer/disconnect form.
  • Keep final address and final bill details.
  • Cancel or update AutoPay only after final billing is clear.

Cart delivery: Frisco says trash and recycling carts are delivered in five business days for new service. If the cart does not arrive, call Environmental Services at 972-292-5900 with the service address.

Move-service script: “I need to [start/transfer/disconnect] City of Frisco water, sewer, sanitation and recycling service at [address] on [date]. I have my photo ID and application details ready. What deposit, administrative fee, same-day fee or cart-delivery step applies?”
New Service Utility Billing Forms Sign Up for E-Billing

2026 Frisco Water, Sewer, Solid Waste and Stormwater Rates

2026 effective date

Water, sewer and solid waste rate increases are effective January 1, 2026.

Sewer averaging

Single-family residential sewer service is based on three of December, January, February and March billing months, removing the highest month.

Stormwater timing

Frisco delayed updated stormwater rates; the new effective date is February 1, 2026.

2026 residential water tier
Official rate
What it means
Minimum for first 2,000 gallons
$26.02
Minimum monthly residential water bill amount for low usage.
2,001-15,000 gallons
$5.76 per thousand gallons
Typical tier for many homes outside very low use.
15,001-25,000 gallons
$6.70 per thousand gallons
Outdoor irrigation can push bills into this tier.
25,001-40,000 gallons
$7.17 per thousand gallons
Higher landscape use or leaks can become expensive.
40,001-80,000 gallons
$8.29 per thousand gallons
Check irrigation, pool/autofill and hidden leaks quickly.
80,001 gallons and above
$9.96 per thousand gallons
Highest listed residential water tier.
2026 sewer / solid waste item
Official rate or rule
User action
Residential sewer minimum
$38.31 for first 2,000 gallons.
Applies to single-family residential unit with water consumption not over 2,000 gallons for the month.
Residential sewer over 2,000 gallons
$8.07 per thousand gallons or fraction thereof.
Understand winter averaging before disputing sewer charges.
Commercial/industrial sewer minimum
$67.77 for usage not exceeding 2,000 gallons.
Business accounts should not use residential sewer math.
Single-family sewer calculation
Average billed consumption for three of December, January, February and March, removing the highest month.
Repair leaks and avoid pool filling/irrigation spikes during winter averaging months.
Residential solid waste
$23.00 per month, including one trash cart and one recycling cart.
Sales tax based on 8.25% applies for trash carts.
Senior citizen solid waste rate
$21.00 per month.
Ask Environmental Services or Utility Billing if eligible.
Additional trash cart
$20.00 plus tax per month for each additional trash cart; recycling cart excluded.
Check whether extra carts at the property are adding charges.
Cart delivery fee
$16.30 per container.
May apply to container requests.
Cart replacement fee
$73.80 per cart.
Ask before requesting replacement if cart is missing or damaged.
Extra collection request
$22.80 per cart same scheduled pickup day; $35.80 per cart different pickup day.
Useful when trash volume exceeds regular cart capacity.

Sewer-saving rule: For single-family homes, Frisco removes the highest month from December, January, February and March and averages the other three months for sewer billing. Keep winter usage low and repair leaks quickly during those months.

Service Rates Stormwater Utility Fee Residential Trash Service

High Bill or Leak Credit: What Frisco Requires

1. Find the leak

Check toilets, irrigation, pool/autofill, hose bibs, water heater, service line and meter movement.

2. Repair it

Use plumber repair or self-repair with parts receipt. Do not wait if usage is still running high.

3. Submit in writing

Frisco requires a written partial leak credit request.

4. Meet deadline

Submit the request within 90 days of the repair.

High-bill issue
How to spot it
What to ask Utility Billing
Running toilet
Tank refills randomly, dye test reaches bowl, handle sticks.
“Does this repair qualify for a partial leak credit with parts receipt?”
Irrigation leak
Wet lawn, broken head, soggy valve box, water running after schedule.
“Does the leak qualify, and will it affect sewer averaging?”
Pool/autofill issue
Autofill runs constantly or pool level drops.
“Should I report pool filling or repaired water leak for sewer/billing review?”
Service-line leak
Meter moves with all water off, wet yard, unexplained high usage.
“Where is City responsibility versus private-side responsibility?”
Estimated or unusual read
Bill jumps without usage change or repair history.
“Can the meter read and usage history be reviewed?”
Winter sewer averaging spike
Usage was high in December, January, February or March.
“Which three winter months were averaged after removing the highest month?”
Trash or stormwater change
Total bill increased but water usage did not.
“Can you separate water, sewer, trash, stormwater, taxes and fees?”

Documentation rule: To qualify for partial leak credit, Frisco says the request must be fully completed and include either a plumber receipt or receipt for repair parts if you fixed the leak yourself.

Leak-credit script: “My Frisco utility bill increased because of a repaired leak at [service address]. The repair was completed on [date]. I have [plumber receipt / parts receipt]. Am I within the 90-day request window, and what account details should I include on the partial leak credit form?”
Partial Leak Credit WaterWise Enforcement Watering Schedule WaterWise Programs

Water or Sewer Emergency, Water Quality and WaterWise Help

🚨

After-hours water/sewer emergency

Call 972-292-5800 for after-hours water and sewer emergencies.

🧪

Water quality report

Frisco’s 2025 Water Quality Report was published July 2026 and lists Public Water System ID TX0430005.

💧

WaterWise / irrigation

Frisco enforces watering rules year-round and offers free sprinkler system checkups through its WaterWise programs.

Issue
Best route
Say this first
Water main break / active street leak
After-hours emergency line if outside normal hours; Public Works / myFRISCO during normal service routing.
“Water is flowing at [address/cross street]. It started [time].”
Sewer backup or overflow
Call emergency route if urgent.
“Wastewater is backing up at [fixture/location]. I stopped using water.”
Odd taste, odor or color
Public Works / Water Quality contacts from the report.
“Issue is at [one tap/all taps], started [date/time], and neighbors [are/are not] affected.”
Lead service line question
Use Frisco’s water reports page and Public Works.
“Can you confirm the lead service line inventory status for my property?”
Sprinkler system checkup
WaterWise Programs / myFRISCO app.
“I want a free sprinkler checkup and help matching my watering day.”
Outdoor watering violation question
WaterWise Enforcement / Watering Schedule page.
“Which watering day applies to my address, and does an exemption apply?”

Water-source context: Frisco’s Water Quality Report says the City receives treated water from North Texas Municipal Water District and then distributes it to customers. For taste, odor or color questions related to treated water, the report also references NTMWD at 972-442-5405.

Water Reports Water Resources Water Management Plan Watering Schedule

Trash, Recycling, Bulk Pickup and Utility Bill Charges

Residential trash

Residential trash is provided by Waste Connections through the City of Frisco program.

Missed pickup

Call Environmental Services at 972-292-5900 as soon as possible if trash or recycling is missed.

Bulk waste

Bulk waste pickup is offered on the regular trash/recycling pickup day during the assigned 1st, 2nd, 3rd or 4th week of each month.

Trash / recycling need
Official route
User tip
Missed trash or recycling
Call 972-292-5900 or use myFRISCO as soon as possible.
Do not wait several days; return service becomes less likely.
New resident cart delivery
Utility setup triggers trash/recycling carts; allow five business days.
Call Environmental Services if carts do not arrive.
Bulk waste pickup day
Use City interactive GIS map and select bulky waste pickup layer.
Place eligible bulky items on the correct assigned week.
Extra bags of trash
Extra collection can be scheduled for a fee or use Custer Road Transfer Station when eligible.
Check whether you need an extra collection or free drop-off option.
Extra trash cart
Additional trash cart charge appears on utility bill.
Confirm extra cart charges before disputing water usage.
Appliances with Freon
Frisco recycling guidance says refrigerators/freezers/water coolers must be tagged Freon-free or a $40 Freon extraction fee is added to next utility bill.
Get certified technician tag before placing item for pickup.
Residential Trash Service Residential Recycling Bulk Trash Pickup New Resident Trash & Recycling

Google Map: Frisco Utility Billing Office

Place / route
Address / phone
Use for
Utility Billing Customer Service Lobby
City Hall, 6101 Frisco Square Boulevard, First Floor, Frisco, TX 75034
In-person payment, new service with ID, account questions.
Utility Billing phone
972-292-5575
Billing issues, payment questions, leak credit, rate questions.
IVR payment phone
855-427-9525
Automated phone payment and Pay via Text enrollment.
Night drop
Behind City Hall / former Frisco Public Library space at 6101 Frisco Square Blvd.
After-hours payment drop; picked up weekday mornings before 7:30 a.m.
After-hours water/sewer emergency
972-292-5800
Urgent field issue outside normal business hours.
Environmental Services
972-292-5900
Missed trash/recycling, bulk pickup, carts and waste-service questions.

Frisco Water Utilities FAQ

What is the City of Frisco utility billing phone number?

Call Utility Billing Customer Service at 972-292-5575. The Utility Billing office is listed at City Hall, 6101 Frisco Square Boulevard, First Floor, Frisco, TX 75034, with hours Monday through Friday from 8 a.m. to 5 p.m.

Where do I pay my Frisco water bill online?

Use the City of Frisco Municipal Online Payments portal and select Utility Billing. The portal is linked from the official Frisco Utility Billing page.

Can I pay my Frisco utility bill by phone?

Yes. Call the Interactive Voice Response payment line at 855-427-9525. The same number can also be used to enroll in Pay via Text.

What is the after-hours Frisco water or sewer emergency number?

For after-hours water and sewer emergencies, call 972-292-5800. Use this for urgent field issues, not routine bill questions.

How do I start new water service in Frisco?

You can come to City Hall with valid picture identification or complete the online residential/commercial application and upload an image of your driver’s license. Each account is billed a $150 deposit and $25 non-refundable administrative fee.

How much does it cost to transfer Frisco utility service?

To transfer service from one Frisco residence to another, Frisco lists a $20 transfer fee plus a $25 non-refundable administrative fee.

What are the 2026 Frisco residential water rates?

For 2026, Frisco lists $26.02 minimum for the first 2,000 gallons, then $5.76 per thousand for 2,001-15,000 gallons, $6.70 for 15,001-25,000, $7.17 for 25,001-40,000, $8.29 for 40,001-80,000, and $9.96 for 80,001 gallons and above.

How is Frisco residential sewer billed?

Frisco lists a $38.31 minimum for the first 2,000 gallons and $8.07 per thousand gallons above 2,000. For single-family residential sewer service, Frisco averages billed consumption for three of December, January, February and March, removing the highest month.

Does Frisco offer a leak credit?

Yes. Frisco offers a partial leak credit for billed water consumption as a courtesy. The request must be submitted within 90 days of repair and include a plumber receipt or parts receipt if you repaired the leak yourself.

Who do I call for missed trash or recycling in Frisco?

Call Frisco Environmental Services at 972-292-5900 as soon as possible. The city says it is less likely Waste Connections drivers can return if missed pickups are reported several days later.

30-Second Frisco Water Utilities Checklist

Pay/login: use the official Municipal Online Payments portal and choose Utility Billing.

Phone: Utility Billing 972-292-5575; IVR payment 855-427-9525; after-hours water/sewer emergency 972-292-5800.

Office: City Hall, 6101 Frisco Square Boulevard, First Floor, Monday-Friday, 8 a.m.-5 p.m.

New service: valid photo ID required; $150 deposit plus $25 non-refundable administrative fee; same-business-day connection adds $25.

2026 rates: minimum residential water $26.02; minimum residential sewer $38.31; residential solid waste $23.00 per month.

High bill: document repair and submit partial leak credit request within 90 days if eligible.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

Leave a Comment