Water Utilities Beaumont Texas 2026: Bill Pay, Login & Phone

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Beaumont TX • First Billing • water bill pay • login • 311 • leaks • water quality

Beaumont Water Utilities: Pay, Log In, Call, Report or Start Service

Use this Beaumont, Texas guide to pay a water bill, create a First Billing login, call the right number, start or terminate service, avoid unauthorized payment centers, request a leak repair adjustment, check senior discount rules, report water or sewer issues, and understand what charges may appear on the account.

Pay / Login Online Call Water Billing Automated Phone Pay Report Leak / 311

Start Here: Choose the Right Beaumont Water Action

Water Billing409-866-0023
Phone payment877-589-9210
Portal support855-270-3592
311 / issue report409-980-8311
User need
Official route
Have ready
Important Beaumont detail
Pay water bill online
Beaumont First Billing portal
Account number, service ZIP, payment method, current statement.
Guest Pay is available; registration is needed if you want online account features.
Register / log in
New User Registration or Customer Login
Water billing account number exactly as shown, service ZIP, username, password.
Account numbers are case-sensitive, do not need preceding zeros, but do need the dash.
Pay as guest
Guest Payment
Account number as shown on bill.
Portal example says if statement shows 000123456-000456789, enter 123456-456789.
Pay by automated phone
877-589-9210
Account number, amount due, payment details.
First Billing lists this as the 24-hour automated phone payment number.
Billing / invoice question
409-866-0023 or watercustomerservice@BeaumontTexas.gov
Bill, account number, service address, payment proof, notice, screenshots.
Use this for utility-related account and invoice questions.
Portal login or payment website problem
855-270-3592 or customerservice@firstbilling.com
Username, browser/device, error message, account number, payment attempt details.
This is payment-portal support, not the City account office.
Start new water service
New Water Service Application or call 409-866-0023
Driver’s license, SSN, DOB, phone, place of employment, spouse information if applicable.
Water Billing page lists a $125 residential deposit and $20 new-service fee.
Terminate service
Call or visit Water Billing at 801 Main, Suite 100.
ID if requested, final mailing address, account/service address.
Termination is processed the following business day after the request.
Report leak / non-emergency water or sewer issue
Dial 311, call 409-980-8311, email 311, or use the Beaumont 311 app.
Exact location, photo if safe, issue type, whether already reported on map.
311 maps help prevent duplicate requests and let residents track status.
Water quality or production contact
Water Production & Water Quality Control: 409-880-3785
Address, tap affected, color/odor/taste, hot/cold/all taps, start time.
For active notices, follow City/TCEQ instructions first.

Payment safety: Beaumont says only the listed physical payment centers plus mail, direct draft and the City website are authorized. If you pay through an unauthorized payment center, the City warns there is no guarantee your payment will reach the City on time.

Official Beaumont Water Billing Phone, Office and Mail

🏢

Water Billing Office

Address:
801 Main Street
Suite 100
Beaumont, TX 77701

Phone: 409-866-0023
Hours: Monday-Friday, 8 a.m.-5 p.m.

💳

Payment Portal

First Billing / Paya portal:
beaumont.firstbilling.com

Portal support: 855-270-3592
Automated phone pay: 877-589-9210

📬

Mail and City Hall

Mail payment:
City of Beaumont
P.O. Box 521
Beaumont, TX 77704-0521

City Hall cashiers:
801 Main Street
Monday-Friday, 8 a.m.-5 p.m.

Contact / place
Official detail
Best use
Local tip
Water Billing
801 Main Street, Suite 100; 409-866-0023.
Billing, service application, termination, deposits, senior discount, account questions.
Bring bill/account number and ID for in-person account changes.
City Hall Cashiers
801 Main Street; Monday-Friday, 8 a.m.-5 p.m.
In-person payment and fee-free City Hall payment window.
Useful for urgent payment proof and account questions.
Night Deposit Box
In front of City Hall.
After-hours drop-off.
Payments deposited in the night box do not post until the next business day.
Kroger #325
3965 Dowlen Road; 7 days/week, 9 a.m.-8 p.m.; current bill only.
Authorized current-bill payment center.
Bring current bill; do not use for old balances without calling.
Kroger #328
3845 Phelan Boulevard; 409-833-3575; Monday-Friday, 10 a.m.-6 p.m.; current bill only.
Authorized current-bill payment center.
Confirm hours around holidays before going.
Beaumont 311
Dial 311 or call 409-980-8311.
Non-emergency water leak, sewer concern, service request tracking, maps.
Check maps first to avoid duplicate reports when a leak is already logged.
Water / Sewer Maintenance
1350 Langham, Beaumont, TX 77707; 409-860-3221.
Water administration and water/sewer maintenance context.
Billing questions still go to 409-866-0023.
Water Quality Control
1550 Pine, Beaumont, TX 77703; 409-880-3785.
Water production and quality questions.
For suspected contamination or boil-water notice, follow official notice language.
Water Reclamation
4900 Lafin Road, Beaumont, TX 77705; 409-842-0458.
Wastewater/reclamation system context.
Private plumbing backups may require plumber and City report depending location.

Pay or Log In: Beaumont First Billing Steps

1. Find account number

Use the number on the top of the current paper bill or prior online account. Do not add leading zeros; keep the dash.

2. Choose guest or login

Guest Pay handles one payment. Registration gives payment history, billing history, statements and account status.

3. Pick payment type

Online card, e-check, phone, City Hall, bank auto-draft, mail or authorized center.

4. Save proof

Keep confirmation, date, amount, portal/phone route and account number.

Payment method
Official detail
Fee / timing note
Best for
Online credit/debit
First Billing auto-pay/online payment.
$1.99 for $1-$200; 2.5% for $200.01-$25,000.
Fast online payment with card.
Online e-check
First Billing e-check.
$1.95 for payments up to $25,000.
Lower-fee electronic payment.
Phone payment
Automated phone payment at 877-589-9210.
$1.99 for phone payments up to $200.
24-hour phone payment route.
City auto-draft / ACH
Setup through form at City Hall.
No fee listed by City FAQ for auto-draft through form.
Customers wanting monthly bank draft without portal convenience fee.
City Hall window
Central Collections / City Hall window.
No fee listed by City FAQ for City Hall window payment.
Urgent payment questions and in-person support.
Mail
City of Beaumont, P.O. Box 521, Beaumont, TX 77704-0521.
No City/First Billing charge; postal timing applies.
Non-urgent check/money-order payment.
Bank bill pay
Initiate through your bank’s online bill pay.
No City/First Billing charge; your bank may charge a fee.
Customers already using bank bill pay.
Authorized payment centers
Kroger #325 and Kroger #328 listed for current bill only.
Current bill only; location rules apply.
Customers who need an authorized neighborhood payment option.
Payment problem script: “I paid Beaumont water account [account number] on [date/time] by [First Billing / phone / City Hall / bank draft / mail / Kroger / bank bill pay]. My service address is [address], amount was [amount], and confirmation/check number is [number]. Can you confirm posting and whether any balance remains?”
Guest Payment Login Register Water Billing

Start, Stop or Change Beaumont Water Service

Start service

  • Apply online, by phone, or in person at 801 Main, Suite 100.
  • Provide driver’s license, SSN, DOB, phone and employment.
  • Include spouse information if applicable.
  • Service connects the next business day after application.

Deposit / fees

  • Residential deposit listed as $125.
  • $20 new-service fee billed to the account.
  • Other deposits depend on account type and number of units.
  • Verify exact total before submitting application.

Stop service

  • Request by phone or in person.
  • Identification may be required.
  • Final mailing address is required.
  • Termination occurs the next business day after request.

Senior discount

  • Applicants 65+ may claim senior discount rate exemption.
  • Only one exemption per person.
  • Applicant must reside in a single-dwelling household.
  • Age-verifying ID must be shown or submitted.
Start-service script: “I need to start City of Beaumont water service at [address] on [date]. I have my driver’s license, Social Security number, date of birth, phone, employment information and spouse information if needed. What total deposit and service fee are due before connection?”
New Water Service Application Senior Citizen Discount Water Customer Forms

Report Water Leaks, Sewer Issues, Discolored Water or 311 Requests

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Urgent water/sewer concern

Use Beaumont 311 by dialing 311 or calling 409-980-8311. For life safety, call 911.

🗺️

Check request maps

Before submitting, check the interactive request maps to see whether a leak or issue is already reported.

💧

Water discoloration

If water fails to clear after several minutes, call 311 and report location, color and whether all taps are affected.

Problem
Use this route
What to say
Immediate step
Street leak / suspected main break
311 / 409-980-8311 or Beaumont 311 app.
“Water is flowing/bubbling at [address/cross street]. It started around [time].”
Stay clear of damaged pavement, flooded roadways and work zones.
Sewer backup / overflow
311 / water-sewer issue reporting route.
“Sewer is backing up at [toilet/tub/floor drain/yard/street].”
Stop using fixtures if backup worsens and avoid wastewater contact.
Brownish/discolored water
Call 311 if flushing does not clear issue.
“Water is [brown/yellow/cloudy] from [hot/cold/all taps] at [address].”
Run cold tap briefly, then report if it continues.
Duplicate issue already on map
Use interactive map and add details if possible.
“There is an existing marker near [location], and the issue is [same/different].”
Avoid duplicate requests unless location or issue changed.
After-hours non-emergency issue
311 agents operate 7 a.m.-6 p.m.; after hours callers are directed to an automated line.
Give exact location and issue type.
For emergency or life safety, call 911.
Water quality question
Water Production & Water Quality Control at 409-880-3785.
“Water has [odor/taste/color] at [address] since [time].”
Note whether neighbors are affected and whether issue is hot-water only.
Issue report script: “I’m reporting a [water leak / sewer backup / discolored water / water quality issue] at [address or cross street]. It began around [time]. The issue is [street / alley / yard / house / meter area], and I checked the 311 map [yes/no].”

2026 Water and Wastewater Rate Notes

Beaumont’s codified fee schedule reflects Ordinance 25-049 adopted Sept. 16, 2025. Use the bill and Water Billing office for account-specific totals because deposits, senior rates, outside-city status, meter size and wastewater class can change the bill.

Inside-city water

Water volume after the first 1,000 gallons: $5.68 per 1,000 gallons for residential/commercial/multifamily/industrial classes.

Outside-city water

Outside-city water volume after first 1,000 gallons: $8.51 per 1,000 gallons.

Inside-city wastewater

Inside-city wastewater metered use: $6.06; senior metered use: $5.61.

FY2026 note

The City announced no increase in water rates for FY2026 and clarified senior water rate freeze questions.

Rate / charge area
Current official detail
How to use it
Inside-city water volume
Residential, commercial, multifamily and industrial: first 0-1,000 gallons shown as no extra volume charge; 1,001+ gallons at $5.68 per 1,000 gallons.
Check whether your use exceeded the included first 1,000 gallons.
Outside-city water volume
Residential, commercial, multifamily and industrial: 1,001+ gallons at $8.51 per 1,000 gallons.
Outside-city accounts can cost more for the same use.
Wastewater demand charge, inside city
Examples: 5/8 inch meter $12.75; 1 inch $12.96; 1½ inch $13.17; 2 inch $14.31.
Meter size affects fixed wastewater demand cost.
Senior wastewater demand charge
Examples: 5/8 inch meter $5.91; 1 inch $6.10; 1½ inch $6.29; 2 inch $7.35.
Senior discount can reduce eligible charges.
Wastewater volume charge
Residential/commercial/multifamily/industrial volume line shows $0.08 per 1,000 gallons; senior citizen $0.00 on that line.
Ask Water Billing how each wastewater line applies to your specific account.
Inside-city wastewater metered use
Residential/commercial/multifamily/industrial metered use: $6.06; senior metered use: $5.61.
Useful when separating sewer from water usage on a high bill.
Outside-city wastewater metered use
Residential/commercial/multifamily/industrial metered use: $9.07.
Outside-city sewer accounts may see higher metered-use charges.
New residential account
$125 residential deposit and $20 new service fee listed on Water Billing page.
Prepare before move-in to avoid service delay.
Senior discount
Applicants age 65+ may claim senior discount if requirements are met.
Submit the senior discount application with proof of age.
Payment assistance
Qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees.
Call Water Customer Service before the account reaches a shutoff problem.

Bill-reading tip: a Beaumont account can include fixed meter-size charges, volume charges, senior/outside-city differences, wastewater lines, late/payment history and adjustments. Do not compare only the final total; compare usage, meter size, rate class and service address status.

High Bill, Leak Repair Adjustment or Estimated Bill

Private lines

Homeowners are responsible for water line from meter to home and sewer line from home to main.

Leak adjustment

Use the City’s Application of Leak Repair Adjustment after documenting repair.

Estimated bill

If a bill was estimated due to flooding, the City says it is adjusted in the next billing cycle after actual usage is recorded.

Payment help

Qualifying customers may ask about payment plans, extended due dates or late-fee waiver.

High-bill cause
What to check
What to ask
Toilet or fixture leak
Toilets, dripping faucets, hose bibs, water heater relief valve, softener/filtration equipment.
“Does my usage pattern look like continuous use?”
Private service line leak
Wet yard, meter box area, low pressure, unexplained usage.
“Is the leak on the customer side of the meter or City side?”
Private sewer line issue
Slow drains, backups, cleanout water, recurring clogs.
“Should I call a plumber, 311, or Water/Sewer Maintenance first?”
Estimated bill
Bill note, flooding/weather event, next actual meter read.
“Was this bill estimated, and will the next actual read create a credit or balance?”
Payment not posted
Unauthorized payment center, mailing delay, wrong account number, online confirmation missing.
“Which payment source did the City receive, and what proof should I provide?”
Senior discount missing
Age 65+ application, proof of age, single-dwelling requirement, one exemption rule.
“Is the senior discount active on this account?”
Rate class / outside-city status
Service location, meter size, inside/outside city rate, wastewater class.
“Which rate class is my account billed under?”
High-bill script: “My Beaumont water bill increased from [old amount] to [new amount]. Usage changed from [old usage] to [new usage]. I checked toilets, fixtures, yard leaks, payment history and whether the bill was estimated. Can you help identify whether this is usage, rate class, meter size, wastewater, senior discount or adjustment-related?”
Leak Repair Adjustment Water Billing Help Senior Discount Form

Water Quality, Sources, Boil Notices and Discoloration

Water sources

Beaumont’s 2025 water quality report says the City uses well water from the Chicot Aquifer and surface water from the Neches River.

Latest CCR

The City’s archive lists 2025 Water Quality Report PDFs in English and Spanish, plus earlier annual reports.

South Beaumont notice

In June 2026, the City rescinded a boil-water notice for affected South Beaumont areas after testing confirmed water was safe.

Water question
Direct answer
Best action
Where does Beaumont drinking water come from?
Well water from Chicot Aquifer sites in Hardin County and surface water from the Neches River.
Read the current CCR for source-water and contaminant details.
Who regulates drinking water?
The City states water safety/quality is regulated by TCEQ standards.
Use CCR and official notices for compliance details.
Where do I get latest annual report?
Use the City’s Water Quality Report archive.
Open the 2025 Water Quality Report or Spanish report if needed.
Is there a boil-water notice?
Check current City notices. A June 2026 South Beaumont notice was rescinded after required corrective actions and negative bacteria samples.
Do not rely on old social posts; verify active notices on City pages.
Brownish/discolored water
City FAQ says if water fails to clear after 5 minutes, call 311.
Report exact address, color and whether all taps are affected.
Water quality contact
Water Production & Water Quality Control: 1550 Pine, phone 409-880-3785.
Use for quality questions not resolved through notice/311.
Lead and copper
The City links a Lead & Copper Public Water Safety Program / service-line inventory resource.
Use it for service line material concerns and EPA Lead and Copper Rule information.
Free chlorine / drought questions
City FAQ separates water quality, drought restrictions and free chlorine conversion topics.
Check the specific official page before assuming one issue caused another.
Water Quality Reports Water & Sewer Services Lead & Copper Program Notices & Updates

Drought, Conservation and Water Updates

Check current stage

Beaumont has used drought-stage updates and water restriction notices in recent years. Always check the current alert page before watering.

Voluntary Stage 1 example

Past Stage 1 guidance asked even addresses to water Sunday/Thursday and odd addresses Saturday/Wednesday during allowed hours.

Leaks matter

The City’s water updates ask customers to check faucets, toilets and irrigation systems for leaks and repair them.

Conservation task
What to check
Why it matters
Before watering
Current City alert, drought stage, address-based schedule, allowed hours.
Rules can change after rain, heat, repairs or system demand changes.
Even / odd address rule
Whether current guidance uses last digit of street address.
Prevents watering on wrong days if restrictions return.
Irrigation leaks
Broken heads, stuck valves, wet spots, runoff, controller schedule.
Leaks raise bills and system demand.
Toilets and faucets
Slow drips and silent toilet leaks.
Small leaks can add up over a billing cycle.
Car washes / commercial facilities
Check current City drought FAQ when restrictions are active.
Business rules may differ from residential outdoor watering rules.
City work and flushing
During restrictions, City may reduce main flushing and hydrant flushing.
Can affect water appearance or maintenance timing.
Water Updates Water Alerts Drought FAQ

Map: Beaumont Water Billing Office

Use this map for Water Billing at 801 Main Street, Suite 100, Beaumont, TX 77701. City Hall cashiers and the night deposit box are also tied to 801 Main Street.

Location / route
Address / phone
Best use
Water Billing
801 Main Street, Suite 100, Beaumont, TX 77701; 409-866-0023
Billing, payments, start/stop service, deposits, senior discount, leak adjustment.
City Hall Cashiers
801 Main Street; Monday-Friday, 8 a.m.-5 p.m.
In-person payment and fee-free City payment window.
Night Deposit Box
In front of City Hall.
After-hours drop-off; posts next business day.
Water / Sewer Maintenance
1350 Langham, Beaumont, TX 77707; 409-860-3221
Water administration and maintenance context.
Water Production & Quality Control
1550 Pine, Beaumont, TX 77703; 409-880-3785
Water production and quality questions.
Water Reclamation
4900 Lafin Road, Beaumont, TX 77705; 409-842-0458
Wastewater/reclamation questions.
Mail payment
City of Beaumont, P.O. Box 521, Beaumont, TX 77704-0521
Mail check/money-order payment with account number.

Water Utilities Beaumont Texas FAQ

What is the Beaumont water bill phone number?

Call Water Billing at 409-866-0023 for billing, invoice, start-service, termination, senior discount, leak adjustment and account questions.

Where do I pay my Beaumont water bill online?

Use the official Beaumont First Billing portal at beaumont.firstbilling.com. You can pay as a guest, register a new account or log in to an existing account.

What is Beaumont’s automated phone payment number?

First Billing lists 877-589-9210 as the 24-hour automated phone payment number.

Who do I call if the payment website is not working?

For portal login, payment website or automated-service support, call 855-270-3592 or email customerservice@firstbilling.com. For City account or invoice questions, call 409-866-0023.

Where is the Beaumont Water Billing office?

The Water Billing office is at 801 Main Street, Suite 100, Beaumont, TX 77701. Hours are Monday-Friday, 8 a.m.-5 p.m.

Where do I mail a Beaumont water bill payment?

Mail payments to City of Beaumont, P.O. Box 521, Beaumont, TX 77704-0521. Include your bill stub or account number.

How do I start new water service in Beaumont?

Apply online, by phone at 409-866-0023, or in person at 801 Main, Suite 100. Prepare driver’s license, Social Security number, date of birth, phone number, place of employment and spouse information if applicable.

How much is the residential deposit for Beaumont water service?

The Water Billing page lists a $125 residential deposit paid before establishing a new account and a $20 new-service fee billed to the account. Other deposit amounts depend on account type and number of units.

How do I report a water leak or sewer issue in Beaumont?

Dial 311, call 409-980-8311, email Beaumont 311, or use the Beaumont 311 app. For life-safety emergencies, call 911.

Where does Beaumont drinking water come from?

Beaumont’s 2025 Water Quality Report says the City uses well water pumped from the Chicot Aquifer and surface water from the Neches River.

30-Second Beaumont Water Checklist

Pay/login: use beaumont.firstbilling.com for Guest Pay, registration or login.

Billing: call 409-866-0023 or email watercustomerservice@BeaumontTexas.gov.

Phone payment: automated payments: 877-589-9210. Portal support: 855-270-3592.

Office: Water Billing, 801 Main Street, Suite 100, Beaumont, TX 77701.

Report issues: dial 311, call 409-980-8311, or use Beaumont 311 app for water leaks and non-emergency service issues.

High bill: check usage, leaks, estimated reads, private line responsibility, senior discount, rate class and whether payment was made through an authorized route.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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