PSL Utilities Water 2026: Bill Pay, Login & Phone

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Port St. Lucie Utility Systems • water bill • sewer bill • InvoiceCloud • phone • emergencies

PSL Utilities Water Help Desk: Pay, Log In, Call or Fix a Service Problem

Use this page like a Port St. Lucie Utility Systems counter: pay your water or sewer bill, log in to InvoiceCloud, find your 13-digit account number, request more time, start or stop service, report a water/sewer emergency, understand common fees, and avoid confusing City of Port St. Lucie with St. Lucie County or St. Lucie West utility accounts.

Pay / Login Online Call 772-873-6400 Start / Stop Service City Hall Map

Quick Answer: PSL Utilities Water Phone, Login and Address

Main Utility Phone772-873-6400
Alternate City Phone772-871-1775
Emailutility@cityofpsl.com
HoursMon-Fri 8 AM-5 PM
Need
Official route
Prepare first
Important detail
Pay online with login
InvoiceCloud / registered customer login
Email/password after first bill is generated.
Registered users can review invoice history, payment history, saved payment methods, scheduled automatic payments and pay-by-text.
Pay online without login
InvoiceCloud one-time payment route.
13-digit account number from the upper-right corner of the utility bill.
The City example format is 0123456789111.
Pay by phone
772-873-6400, press 1.
Account number, payment method, amount due.
Phone payment is available through the 24/7 utility phone route; fees apply for some methods.
Report water/sewer emergency
772-873-6400, press 2.
Address, cross street, issue type, safety risk, time started.
Use this for maintenance emergencies, water/sewer emergencies, disconnection due to nonpayment, or sewer alarm sounding/flashing.
Speak to Connection Support
772-873-6400, press 3.
Bill, account number, service address, ID, notice, payment proof.
Use for billing questions, account number help, septic-to-sewer loan balance, and service support.
Mail payment
PO Box 8987, Port St. Lucie, FL 34985.
Check or money order with account information.
Do not use mail for urgent shutoff, same-day turn-on or emergency situations.
Visit / drop box
City Hall, Building A, 121 SW Port St. Lucie Blvd., Port St. Lucie, FL 34984.
Bill, account info, check/money order, ID if in-person help is needed.
Drop-box payments after 4 p.m. are processed the next business day.

Provider check: PSL Utilities usually means the City of Port St. Lucie Utility Systems Department. Some nearby addresses may use St. Lucie County Utilities or St. Lucie West Services District. Always match the provider name on your bill before paying.

First Check: City of Port St. Lucie, St. Lucie County or St. Lucie West?

“PSL utilities water” is a common search, but the correct bill-pay page depends on the provider printed on the bill and the exact service address.

🏙️

City of Port St. Lucie Utility Systems

Use this guide if your bill says City of Port St. Lucie Utility Systems, PSL Utility Systems, or uses the City’s InvoiceCloud payment route.

🧭

St. Lucie County Utilities

If the bill says St. Lucie County Utilities, use the county customer-service and payment portal instead of the PSL city portal.

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St. Lucie West Services District

Some St. Lucie West-area accounts are served by the district and use a different bill portal, phone and account setup.

Bill/provider clue
Use this route
Before paying
Bill shows City of Port St. Lucie Utility Systems
InvoiceCloud, 772-873-6400, City Hall Building A, PO Box 8987.
Confirm 13-digit account number and service address.
Bill shows St. Lucie County Utilities
St. Lucie County Public Utilities.
Do not pay through the City of PSL portal.
Bill shows St. Lucie West Services District
SLWSD customer portal and service district office.
Use the SLWSD account number and portal.
Rental, HOA, condo or submetered bill
Lease, landlord, HOA, property manager or submeter company.
Ask whether water is included, billed back, submetered or direct-billed.
No bill yet at a new address
Call 772-873-6400 and ask whether the City serves the exact address.
Verify water, sewer, reclaimed water and septic-to-sewer conversion status separately.

Pay or Log In to PSL Utilities Water Bill Online

The City uses InvoiceCloud for online utility payments. New customers must wait until the first bill is generated before registering online.

Open the official City payment page

Start from the City’s utility billing page or official InvoiceCloud payment link. Confirm the page is for Port St. Lucie, FL before entering payment details.

Choose registered login or one-time payment

Use login if you want invoice history, payment history, saved payment methods, automatic payments or pay-by-text. Use one-time payment if you only need to pay now without logging in.

Enter the 13-digit account number

For no-login online payment, use the 13-digit account number printed in the upper-right corner of the City utility bill.

Check the service fee

Credit/debit card, PayPal, PayPal Credit, Venmo and digital wallet payments have a 2.75% service fee with a $1.95 minimum. E-check payments have a $0.95 fee.

Save proof

Keep the confirmation number, payment method, amount, date/time, account number and screenshot or email receipt. If service is at risk, call 772-873-6400 after paying.

Payment route
Use when
Need ready
Important fee/timing note
Registered online login
You want history, autopay, saved payment info, invoice review or pay-by-text.
Email/password and account setup after first bill.
Good for ongoing management and paperless-style account review.
One-time online payment
You want to pay without logging in.
13-digit account number.
Accepted methods include Visa, Mastercard, AMEX, Discover, Google Pay, Apple Pay, eCheck, PayPal, PayPal Credit and Venmo.
Autopay
You want payment drafted automatically on the bill due date.
Registered online account and payment method.
Registered users can set up checking-account or credit-card automatic payments; fees may apply.
Phone payment
You prefer automated phone payment or account phone route.
Account number and payment method.
Call 772-873-6400 and press 1.
Mail
Regular bill with enough mailing time.
Check/money order and account information.
Mail to PO Box 8987, Port St. Lucie, FL 34985.
Drop box
You want to leave check/money order at City Hall.
Envelope with account information.
Payments dropped after 4 p.m. are processed the next business day.
Cash payment
You need to pay cash.
Bill/account number and ID if requested.
Visit City Hall; the City notes cash payment can be made by appointment or first-come, first-served walk-in.
Official Utility Billing Page Pay / Login InvoiceCloud Utility Systems Department
Payment posting script: “I paid my City of Port St. Lucie utility account [13-digit account number] for [service address] on [date/time] by [online/phone/mail/drop box/cash]. Confirmation number is [number]. Can you confirm it posted and tell me whether any balance, late fee, lock-off charge, extension request, deposit or service order remains?”

PSL Utilities Phone Menu: What to Press

💳

Press 1

Make a utility payment by phone. Have the 13-digit account number and payment method ready.

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Press 2

Report water and sewer emergencies, sewer alarm sounding/flashing, maintenance emergency or urgent disconnection issue.

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Press 3

Speak to a Connection Support Specialist about account, billing, service, balance, loan or application questions.

Call reason
Best phone path
Say this
Have ready
Pay now by phone
772-873-6400 → press 1.
“I want to make a utility payment on account [number].”
13-digit account number, payment method, amount due.
Water leak / sewer backup / emergency
772-873-6400 → press 2.
“I’m reporting a water/sewer emergency at [address].”
Address, cross street, issue, photos only if safe.
Sewer alarm sounding or flashing
772-873-6400 → press 2.
“The sewer alarm is sounding/flashing at [address].”
Alarm location, start time, whether wastewater is backing up.
Billing question
772-873-6400 → press 3.
“I need help reviewing my bill/account.”
Bill, payment proof, account number, service address.
Need account number help
Email utility@cityofpsl.com or call 772-873-6400.
“I need help locating my 13-digit account number.”
Name, service address, phone/email, ID if requested.
Utility Engineering
Email UtilEng@cityofpsl.com or use City engineering route.
“I need utility engineering information for [property/project].”
Address, parcel, project type, plans or permit info.

Need More Time? Payment Extension and Past-Due Help

Payment extension

The City says customers who need additional time can request a payment extension.

Response timing

Responses are typically provided within the same business day, but no later than 24 hours.

Service risk

If service has been disconnected due to nonpayment, call 772-873-6400 instead of relying only on the form.

Situation
Best action
Ask this
Bill due soon
Request extension before the account is at disconnection risk.
“Can I get a payment extension on this current bill?”
Already past due
Call Connection Support and ask what prevents interruption.
“What amount and deadline will protect service?”
Service disconnected due to nonpayment
Call 772-873-6400 immediately.
“What amount, fee and payment method are required to restore service?”
Drop box used near deadline
Call with proof because after-4 p.m. drop-box payments process next business day.
“Will this drop-box payment post in time?”
Online payment made late
Save confirmation and call if interruption risk exists.
“Can you see my confirmation number and mark the account paid?”
Request Payment Extension Link on City Page Call Connection Support
Extension script: “My account number is [13-digit number]. I need more time to pay the bill due [date]. How much must I pay now, how long can the extension run, and will the extension prevent any late, lock-off or service interruption action?”

Start, Stop or Transfer PSL Water/Sewer Service

Residential existing service

The City’s online application is for new customers starting residential utilities where existing water and/or wastewater service already exists.

Deposit amounts

The City lists deposits of $70 for water-only customers and $180 for water-and-sewer customers.

Be home at turn-on

The City suggests someone be at the address on turn-on day because fixtures may have been left on and could cause flooding.

Task
Official action
Prepare
Timing / fee note
Start residential service at existing connection
Use Utility Service Application.
Government-issued ID, complete address, requested start date, deposit.
New customers must wait for first bill before registering online.
Start service in business/entity name
Use the business/entity service route if existing service already exists.
ID for authorized agent, full address, start date, W-9, supporting authorization document, deposit.
Deposits shown: $70 water-only or $180 water-and-sewer.
Commercial utility service
Contact Utility Engineering.
Project/site details, business info, plans or permit status.
Email utileng@cityofpsl.com for commercial utility service questions.
New residential construction
Use New Residential Construction Utility Service Application.
Owner/builder ID, tax ID for builders, service address, plot plan, deposit and new connection charges.
The City contacts applicants after receipt with deposit and fee payment instructions.
Transfer service
Call 772-873-6400 for move from one location to another.
Requested ID, old address, new service address, forwarding address.
Service technicians read both meters; final bill is mailed for old account.
Stop service
Request stop service / final meter read.
Account number, final date, forwarding address, proof of sale if owner sold home.
Customer of record remains responsible for usage until Connection Support is notified.
Turn-on appointment
Schedule at least one business day ahead when possible.
Access to property and plumbing checked off.
One-business-day advance notice is required or a $75 same-day turn-on fee applies.

Turn-on warning: If the technician sees the meter dial moving when no one is home, the City guide says water will be turned off, a door hanger will be left, and an additional $50 service charge can apply to reschedule.

Utility Service Application Start / Stop / Transfer Service New Construction Service

City Hall Drop Boxes, Mail and In-Person Payment

Curbside drop box

At the roundabout between Police Department Building C and City Hall Building A. Available 24/7.

Walk-up drop box

Near the eastside handicap parking area. Available 24/7.

Inside lobby

Inside City Hall lobby during open hours.

Route
Address / location
Use for
Timing warning
Mail
PO Box 8987, Port St. Lucie, FL 34985.
Regular check/money-order payments.
Too slow for same-day service risk.
City Hall drop boxes
121 SW Port St. Lucie Blvd.
Check or money order with account information.
Payments after 4 p.m. process next business day.
In-person cash
City Hall, Building A.
Cash payment by appointment or walk-in first-come/first-served.
Bring bill/account number and ID if requested.
Phone payment
772-873-6400, press 1.
Payment when you cannot access online portal.
Fees apply for certain payment types.
Urgent nonpayment disconnect
Call 772-873-6400.
Restoration/protection after past-due issue.
Do not rely only on mail/drop box if service is at risk.

Rates, Fees and Why Bills Can Look the Same

The City’s 2025 Customer Service Guide says the current schedule of rates and charges went into effect on October 1, 2025. Always check the current City rate document before publishing exact estimates, because rates can change by ordinance.

Water-only BFC

5/8" x 3/4" meter water-only Base Facility Charge is shown as $13.11.

Water + sewer BFC

5/8" x 3/4" water-and-sewer account shows water BFC $11.16 and wastewater BFC $17.65.

Usage blocks

Residential water gallonage uses inclining blocks per 1,000 gallons to promote conservation.

Same-looking bills

Because the City bills in thousand-gallon increments, a bill can stay the same until usage crosses the next 1,000-gallon mark.

Fee / charge topic
Official detail shown
What it means
Service fee on card/digital payments
2.75% with $1.95 minimum.
Applies to credit/debit card, digital wallet, PayPal and Venmo payments.
E-check fee
$0.95.
Lower-fee online payment method compared with card/digital wallet.
Same-day turn-on fee
$75.
Applies when one-business-day advance notice is not provided for turn-on.
Reschedule after unsafe turn-on
$50 additional service charge.
Can apply if no one is home and the meter dial is moving, so technician turns service back off.
Late fee
$2 plus 1.5% of past-due amount; minimum $5 listed in guide.
Pay or request extension before due date when possible.
Meter testing
Fee applies if the meter is correct.
Check leaks and usage first; ask Connection Support before requesting test.
Wastewater-only flat rate
Single-family flat rate shown as $67.27 in the 2025 guide.
Applies in specific wastewater-only billing cases; verify for your account.
Reclaimed water usage
Reclaimed water usage rates are shown separately from potable water.
Check irrigation/reclaimed service line before comparing bills.

High Bill, Meter Read, Leak Check or Sewer Alarm

Same bill amount

A bill can stay the same for several months because the City bills in thousand-gallon increments and because Base Facility Charges apply even when usage is low.

Leak check

Before requesting a meter test, check toilets, faucets, irrigation zones, pool filling, soft spots and the meter read.

Sewer alarm

If the sewer alarm is sounding or flashing at your home or neighbor’s home, call 772-873-6400.

Issue
Check first
What to say / do
Bill suddenly increased
Toilets, irrigation, pool filling, outdoor spigots, water softener, visible leaks.
“My usage increased from [old usage] to [new usage]. Can you review the read and billing period?”
Bill looks unchanged every month
Usage shown in thousand-gallon increments and Base Facility Charge.
“Can you explain my billed usage and BFC line items?”
Possible meter problem
Current meter photo, bill read, no-water test, household usage.
Call Connection Support before requesting a paid meter test.
Low or no water pressure
All fixtures vs one fixture, neighbor status, nearby work, account status.
Call 772-873-6400 and provide address/cross street and time started.
Sewer alarm sounding/flashing
Alarm location, whether fixtures are backing up, whether neighbors are affected.
Call 772-873-6400 immediately.
Septic-to-sewer grinder loan balance
Most recent invoice or Connection Support.
Call 772-873-6400 and ask for capital/grinder loan balance.
High-bill script: “My PSL Utility Systems bill changed from [amount/usage] to [amount/usage]. I checked toilets, irrigation, meter read and visible leaks. Can you review the account, explain the billed thousand-gallon usage, Base Facility Charge, and whether a meter test or service request is appropriate?”

Water Quality, Lead Service Lines, Flushing and Storm Prep

2025 Water Quality Report

The City released the 2025 Water Quality Report on June 1, 2026. It covers sampling and testing conducted Jan. 1-Dec. 31, 2025.

Lead service lines

The City says zero lead service lines were identified within the utility service area.

Free chlorine conversion

The 2026 annual free chlorine and flushing program ran July 6-17, 2026. Check the City’s latest annual notice for future dates.

Concern
Official guidance / context
What customers should do
Water quality report
The Consumer Confidence Report explains water source, protection and testing results.
Download the latest report before quoting contaminant values.
Water tastes/smells after trip
The City suggests running bathtub water for about 5 minutes after a long absence to move stagnant water through pipes.
Flush longer for larger homes; call if issue continues.
Lead/copper concern
The City says drinking water meets or exceeds federal and state safety guidelines and zero lead service lines were identified.
Call or email Utility Systems if your home has older private plumbing concerns.
Free chlorine period
The City temporarily changes disinfection from chloramine to free chlorine during the annual flushing period.
Check annual dates and follow any taste/odor guidance.
Storm/hurricane prep
Utility Systems asks customers to limit water use during storms and power outages, including only flushing when necessary and avoiding long showers, dishwasher and washing machine use.
Store water ahead of storms and monitor City alerts.
Water outage after storm
The City says self-serve emergency water supply depots may be made available to residents without access to water during a storm.
Check City alerts, 1PSL and official emergency updates.
2025 Water Quality Report Notice Lead and Copper Rule Water Quality FAQs Storm Preparation & Recovery

Ways to Save Water and What Not to Flush

Reduce the water bill

  • Check toilets first; older toilets can use about 7 gallons per flush.
  • Watch irrigation schedules and broken sprinkler heads.
  • Look for constant meter movement when all water is off.
  • Use the City’s water-saving tips before assuming the bill is wrong.
  • Compare usage in thousand-gallon billing blocks.

Protect sewer lines

  • Do not flush wipes, even if labeled flushable.
  • Do not flush grease, rags, paper towels or hygiene products.
  • Clogs can back up wastewater and damage infrastructure.
  • Call if a sewer alarm sounds or flashes.
  • Limit water use during storms or power outages if on grinder/STEP systems.
Ways to Save Water What Not to Flush

Septic-to-Sewer, Conversion Loans and Utility Capital Charges

Many PSL utility searches involve more than monthly water usage. Some properties have septic-to-sewer conversion balances, grinder installation loans, utility capital charge liens or special assessment areas.

Question
Best route
Prepare
How do I find my grinder/septic-to-sewer loan balance?
Check most recent invoice or call 772-873-6400.
13-digit utility account number and service address.
Can I convert from well/septic to City water/sewer?
Use the City’s conversion application route.
Property address, ownership details, existing well/septic status, funding/grant questions.
Are grants available?
Call Connection Support at 772-873-6400.
Income/household information if applying for septic-to-sewer grant assistance.
Is there a lien or capital charge?
Ask Connection Support and check property/finance lien services if needed.
Property address, owner name, parcel ID, closing/refinance details.
Subordination or assumption needed?
Use the City’s Subordination & Assumption application route.
Account must be current before processing; documents and application fee may be required.
Septic-to-Sewer Conversion Subordination & Assumption Lien Services

Office, Mail, Email and Emergency Operations

Customer Service & Billing

Phone: 772-873-6400
Email: utility@cityofpsl.com
Hours: Monday-Friday, 8 a.m.-5 p.m.

City Hall

City Hall, Building A
121 SW Port St. Lucie Blvd.
Port St. Lucie, FL 34984

Administration & Field Operations

24/7/365 operations:
1001 SE Prineville St.
Port St. Lucie, FL 34983
Phone: 772-873-6400

Contact route
Use for
Bring / include
utility@cityofpsl.com
Non-urgent account help, account-number help, billing follow-up.
Name, service address, phone, account number if available.
City Hall Building A
In-person billing, cash payment, service/account documents.
Bill, ID, payment method, account/service address.
PO Box 8987
Regular mail payments.
Check/money order with account information.
772-873-6400 press 2
Water/sewer emergency or sewer alarm.
Address, issue, safety risk, time started.
1PSL
Non-emergency city service request; press 1 for Utility Systems when using phone routing.
Address, category, photo if applicable, contact info.

PSL Utilities Water Map

Location
Address
Use for
City Hall, Building A
121 SW Port St. Lucie Blvd., Port St. Lucie, FL 34984
Utility customer service, cash payment, drop boxes, account help, service applications.
Payment mail
PO Box 8987, Port St. Lucie, FL 34985
Mailing checks or money orders for regular utility payments.
Administration & Field Operations
1001 SE Prineville St., Port St. Lucie, FL 34983
24/7/365 utility operations location; call 772-873-6400 for routing.

PSL Utilities Water FAQ

What is the PSL Utilities Water phone number?

Call 772-873-6400. Press 1 to make a payment, press 2 for water and sewer emergencies, and press 3 to speak to a Connection Support Specialist.

Where do I pay my Port St. Lucie water bill online?

Use the City of Port St. Lucie Utility Systems billing page or the official InvoiceCloud payment portal. Registered customers can log in, and one-time payments can be made without logging in.

What do I need to pay without logging in?

You need the 13-digit account number listed in the upper-right corner of your utility bill. The City’s example format is 0123456789111.

What fees apply to PSL utility online payments?

Credit/debit card, digital wallet, PayPal and Venmo payments have a 2.75% service fee with a $1.95 minimum. E-check payments have a $0.95 fee. The City says it does not receive any portion of the service fee.

Where do I mail a PSL Utilities water payment?

Mail checks or money orders to PO Box 8987, Port St. Lucie, FL 34985. Include your account information and avoid mail for urgent shutoff or same-day service issues.

Where are the PSL utility drop boxes?

The City lists three payment drop boxes at City Hall, 121 SW Port St. Lucie Blvd.: curbside in the roundabout between the Police Department and City Hall, walk-up near eastside handicap parking, and inside the City Hall lobby during hours.

How do I start PSL water or sewer service?

Use the Utility Service Application or call 772-873-6400. Prepare government-issued ID, full service address, desired start date, and deposit. The City lists deposits of $70 for water-only and $180 for water-and-sewer customers.

Can I request more time to pay my PSL water bill?

Yes. The City says customers can request a payment extension, with responses typically provided within the same business day and no later than 24 hours. If service is already disconnected or at immediate risk, call 772-873-6400.

What do I do if my sewer alarm is sounding or flashing?

Call 772-873-6400 and report the sewer alarm. Provide the service address, alarm location, start time and whether wastewater is backing up.

Is PSL Utilities the same as St. Lucie County Utilities?

No. City of Port St. Lucie Utility Systems, St. Lucie County Utilities and St. Lucie West Services District are different provider routes. Match the provider name on your bill before paying or starting service.

30-Second PSL Utilities Water Checklist

Pay/login: InvoiceCloud → login or one-time payment → use 13-digit account number → save confirmation.

Call: 772-873-6400 → press 1 payment, press 2 emergency, press 3 Connection Support.

Mail/drop box: PO Box 8987 for mail; City Hall Building A drop boxes at 121 SW Port St. Lucie Blvd.; after-4 p.m. drop-box payments process next business day.

Start service: ID + address + start date + deposit; $70 water-only or $180 water-and-sewer deposit shown by the City.

Service risk: request extension early; if disconnected, sewer alarm sounds, or water/sewer emergency happens, call 772-873-6400.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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