Bernalillo Water Utility Authority: Bill Pay, Login & Phone

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Albuquerque Bernalillo County Water Utility Authority • bill pay • login • phone • emergency • assistance

Bernalillo Water Utility Authority Help for Bills, Login and Service

Use this guide to pay an Albuquerque Bernalillo County Water Utility Authority bill, open Guest Pay or My Account, call the right 842-WATR option, restore service after nonpayment, understand property-based accounts, check a high bill, request water/sewer bill assistance, report emergencies, and verify office or drop-box locations before visiting.

My Account Login Guest Pay Call 505-842-9287 Emergency Option 1

Start Here: Choose the Correct Water Authority Route

Billing phone505-842-WATR
EmergencyOption 1, 24/7
Phone payOption 2
Office1441 Mission Ave. NE
User need
Official route
Prepare first
Do not miss
Pay online / log in
Sign In or Create Profile or Guest Pay
Account number, service address, payment method, email, latest bill.
Registered profile gives more options, including recurring payments.
Pay by phone
Call 505-842-9287 / 842-WATR and choose option 2.
Account number and card/bank details.
Save confirmation number before ending the call.
Billing, payments, general account issue
Call 505-842-9287 / 842-WATR and choose option 0.
Account number, property address, owner/manager details, receipt if payment problem.
ABCWUA is property-based; the property owner controls the water account.
Water or sewer emergency
Call 505-842-9287 and choose option 1.
Address, cross street, emergency type, time started, whether water/sewage is active.
Dispatch is 24 hours a day, 7 days a week for broken mains, sewer backups and emergency turn-offs.
Water service turned off for nonpayment
Make one-time card payment, then call customer service at 505-842-9287.
Payment receipt, account number, service address, phone number.
Same-day restoration request must be submitted before 2:00 PM Mountain Time.
Low-income assistance
Use Low Income Credit or Water Assistance Fund routes.
Turn-off notice if applying for WAF, account number, income/support documents.
LIC is for homeowners; WAF can help homeowners or tenants paying Water Authority water/sewer bills.

Provider check: this page is for Albuquerque Bernalillo County Water Utility Authority, not the Town of Bernalillo municipal utility in Sandoval County. If your bill says “Town of Bernalillo,” use the Town’s own utility-billing portal instead of ABCWUA.

Official ABCWUA Contact, Office and Mailing Details

🏢

Customer Service Center

Address:
1441 Mission Ave. NE
Albuquerque, NM 87107

Lobby hours:
Monday-Friday, 8:30 AM-4:30 PM

☎️

Phone Menu

Main: 505-842-9287 / 842-WATR

Option 0: Billing, payments and general issues
Option 1: Water/sewer emergencies
Option 2: Phone payment
Option 4: Conservation and rebates
Option 5: Water waste

📬

Mailing and Payment Addresses

Payment mail:
ABCWUA
PO Box 27226
Albuquerque, NM 87125

General contact mail:
P.O. Box 568
Albuquerque, NM 87103-0568

Curbside Drop Boxes

Locations listed by Water Authority:

  • 1441 Mission Ave. NE.
  • 5th & Marquette by City Hall downtown.

Use check or money order with account details; avoid cash in unattended boxes.

Trash Bill Questions

ABCWUA bills many customers for water, sewer and trash collection, but trash questions route to the trash provider.

City Solid Waste: 505-761-8100
Bernalillo County Solid Waste: 505-224-1639

Administrative Offices

Executive/Admin phone: 505-289-3000

Address:
One Civic Plaza NW, Room 5027
Albuquerque, NM 87102

For normal account help, start with Customer Service, not the administrative office.

Official ABCWUA links:

How Can I Pay My Bill My Account Guest Pay Contact Customer Service Report Emergency

How to Pay an Albuquerque Bernalillo Water Authority Bill

Payment method
Official detail
Best for
Watch out for
Guest Pay
One-time online payment from the official Water Authority pay page.
Quick payment without building out full recurring profile tools.
Save receipt and confirm account number before submitting.
My Account profile
Sign In or Create Profile for more account options, including recurring payments.
Recurring payment, profile management, AMI/HomeConnect usage analytics where available.
Use the exact Water Authority account details; do not confuse with City/Town utility portals.
Bank draft
ABCWUA says it can debit your bank account each month to pay the bill in full.
Customers who want automatic payment from checking/savings.
Confirm first draft date and continue checking bills until the draft is active.
Phone payment
Call 505-842-9287 and choose option 2.
Paying by phone when web access is difficult.
Option 0 is customer service; option 2 is payment by phone.
Mail payment
Mail to ABCWUA, PO Box 27226, Albuquerque, NM 87125.
Normal bills with enough mailing time.
Do not use mail for active turn-off risk or same-day restoration.
Walk-in payment
Customer Service Center, 1441 Mission Ave. NE, Albuquerque, NM 87107.
Account questions, payment proof, owner/manager requests, turn-off help.
Lobby hours are Monday-Friday, 8:30 AM-4:30 PM.
Curbside drop box
1441 Mission Ave. NE or 5th & Marquette by City Hall.
After-hours check/money-order payment.
Include account number and avoid cash.
Western Union
ABCWUA lists Western Union as a payment route and says to call ahead before visiting because hours/availability can change.
Retail payment option.
Ask posting time before using it for a late or turn-off account.
Payment confirmation script: “I paid Water Authority account [account number] for [property address] on [date/time] by [Guest Pay/My Account/phone/mail/drop box/walk-in/Western Union]. Confirmation or check number is [number]. Can you confirm it posted and whether any turn-off, restoration, trash, water or sewer balance remains?”

My Account Login, Guest Pay and HomeConnect Usage

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My Account

  • Sign in or create a profile.
  • Use for more account options than Guest Pay.
  • Set up recurring payments if eligible.
  • Manage profile/payment details.
  • Use AMI meter analytics when available.
⚡

Guest Pay

  • Use for one-time payment.
  • Verify account number and property address.
  • Save confirmation number.
  • Call customer service if payment is tied to restoration.
  • Do not rely on Guest Pay alone after nonpayment shutoff.
📊

HomeConnect / AMI

If your property has an AMI meter, ABCWUA says you can use the Customer Service Portal / My Account to see usage analytics. That can help catch leaks before the next monthly bill.

Open the official Water Authority route

Start from ABCWUA’s bill-payment page, then choose Guest Pay or Sign In/Create Profile.

Match the property account

Because the Water Authority bills the property, verify the property address, account number and owner/manager relationship before saving a profile or payment method.

Choose the right payment method

Use Guest Pay for a one-time payment, My Account for recurring/profile tools, bank draft for monthly full-payment draft, or phone pay if you prefer 842-WATR option 2.

Save proof and call if service is off

If water was turned off for nonpayment, pay by card through the one-time route, then call 505-842-9287 so the restoration request can be submitted.

Restoration tip: the Water Authority’s home-page notice says same-day nonpayment restoration requests must be completed and submitted before 2:00 PM Mountain Time, or service is restored the next business day.

Water Off, Turn-Off Notice or Service Restoration

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If water is off for nonpayment

  • Use the one-time payment link with a debit or credit card.
  • Call Customer Service at 505-842-9287 after paying.
  • Agree to the disclaimer when asked.
  • Confirm that the turn-on request was submitted.
  • Submit before 2:00 PM MT for same-day restoration request.
🧾

If you have a warning notice

Call option 0 before the deadline. Ask whether payment, assistance, bank draft, budget billing or a Water Assistance Fund application can prevent shutoff.

🤝

If you need help paying

Use Low Income Credit if you are an eligible homeowner, or Water Assistance Fund if you are an eligible homeowner or tenant with a Water Authority turn-off notice.

Situation
Ask this
Save this proof
Turn-off warning received
“What exact amount and deadline prevents shutoff?”
Notice date, staff name, amount, deadline, case notes.
Water already off
“I paid. Can you submit my turn-on request, and was it before 2 PM MT?”
Payment receipt, time paid, staff name, confirmation of turn-on request.
Payment made but not posted
“Can you trace this payment confirmation or check number?”
Portal receipt, email confirmation, bank image, check number.
Tenant received notice
“Does the property owner/manager need to authorize mailing address or account changes?”
Lease, owner contact, bill copy, turn-off notice.
Low-income emergency
“Do I qualify for WAF, and which agency can process my application?”
Turn-off notice, ID, account number, income/support documents.
Restoration script: “My Water Authority service at [property address] was turned off for nonpayment. I paid by card on [date/time] and my confirmation number is [number]. Can you confirm the payment, submit my turn-on request, and tell me whether it qualifies for same-day restoration before 2:00 PM MT?”

New Service, Tenants, Owners, Sellers and Property Managers

Important difference: ABCWUA is a property-based utility. The official page says it does not start, stop or transfer service like a person-based utility; it bills the property, and the property owner of record controls and is responsible for the water account.

🏠

Tenants / renters

  • Contact the landlord, owner or property manager for prorated/final bill issues.
  • Contact owner/manager if you are not receiving a bill and want it mailed to you.
  • You may still be able to set up a bank draft from checking/savings.
  • Do not assume the account can be transferred into your name.
🔑

Property owners

  • Request mailing-address changes.
  • Enroll in Budget Billing.
  • Remove an account from an online payment profile.
  • Request meter placement or removal.
  • Handle sold-property proration through title company or buyer/seller negotiation.
📄

Title companies

Title companies should request bill/financial history through the Water Authority payoff route and email listed on the official new-service page.

For sold property, the final bill should be prorated and paid through the title company or negotiated between seller and buyer.

User type
What ABCWUA allows / says
Best next step
Tenant
Contact owner/landlord/property manager for prorated or final bill and bill-mailing issues.
Ask owner to confirm mailing address and account responsibilities.
Owner buying/selling
Final bill for sold property should be prorated through title company or buyer/seller agreement.
Request payoff/financial history before closing.
Property manager
With owner permission, property manager may add/change mailing address by calling 505-842-9287 option 0.
Have owner authorization and property account details ready.
New construction/development
Connection/work-order questions route through New Construction, 505-842-9287 option 3.
Ask about availability, work order, connection permit and fees before project scheduling.
Town of Bernalillo customer
Town of Bernalillo uses a separate municipal utility-billing route.
Pay only through the provider printed on your statement.
New Service for Tenants or Owners Title Company Payoff Online Services

Low Income Credit, Water Assistance Fund and Bill Help

💵

Low Income Credit

The Low Income Credit program provides a monthly utility credit of up to $33.05 to low-income homeowners for water, wastewater and solid waste.

Participation must be renewed annually.

🚨

Water Assistance Fund

WAF gives one-time emergency help to low-income homeowners or tenants who pay Water Authority water/sewer bills. Approved applications may receive up to $200 toward the bill.

A Water Authority turn-off notice is required under the 2026 eligibility rule.

🤝

Administering agencies

The Storehouse: 505-842-6491

Rio Grande Food Project: 505-967-8983

Use the official assistance page for the current application and contacts.

Program / help path
Who it helps
Documents to prepare
Important timing
Low Income Credit
Low-income homeowners.
Application, account details, income/eligibility documents.
Must be renewed every year.
Water Assistance Fund
Low-income homeowners or tenants paying the Water Authority water/sewer bill.
Water Authority turn-off notice, account number, property address, ID and agency-requested proof.
Use before service is shut off when possible; assistance is one-time emergency help.
Local water/sewer bill assistance agencies
Homeowners or tenants needing bill help.
Bill, notice, household/income details and agency-specific documents.
Call first; funding, hours and intake rules can change.
Budget Billing
Property owners seeking more predictable bills.
Account details and owner authorization.
Ask option 0 whether the account qualifies.
Bank draft
Customers who want monthly automatic full payment.
Bank account details and authorization.
Confirm first draft date before relying on it.
Help for Low Income Customers Water & Sewer Assistance Contacts Customer Service Home

High Bill, Meter Reading and Leak Checks

1 unit

ABCWUA says one billing unit equals 100 cubic feet, or 748 gallons.

AMI meter

If you have an AMI meter, use My Account/HomeConnect usage analytics to look for unusual daily use.

Leak triangle

On analog meters, the triangle rotates when water passes through the meter. If no water is being used and it turns, there may be a leak.

Monthly impact

ABCWUA’s example shows that just 0.094 gallons per minute can equal more than 4,128 gallons each month.

High-bill check
How to check
What to save
Meter reading
Read the meter before and after a controlled test. Multiply cubic feet difference by 7.48 to convert to gallons.
Photos of meter, date/time, before and after readings.
Leak detector triangle
Turn off all water use and watch whether the triangle moves.
Short video/photo if safe and visible.
Toilets and faucets
Check toilets, faucets, evaporative coolers, irrigation, ice makers and outside taps.
Repair invoice, parts receipt, photos, repair date.
Outdoor watering
Review sprinkler minutes, summer frequency and overspray/runoff.
Irrigation schedule, controller photo, watering days.
Trash/refuse line
ABCWUA bill can include refuse for many customers, but trash-rate questions route to Solid Waste.
Bill copy and which line item increased.
Estimated or unusual account issue
Call option 0 and ask customer service to review usage, billing and meter history.
Old bills, current bill, receipts and meter photos.
High-bill script: “My Water Authority bill increased from [old amount/units] to [new amount/units]. I checked the meter, leak detector triangle, toilets, faucets, irrigation and outdoor use. Can you review the billing units, meter history, AMI/HomeConnect data if available, and whether a leak or refuse/trash line item explains the increase?”
Understanding Your Water Meter Understanding My Bill Definition of Charges

Understanding Water, Sewer, Refuse and Other Charges

💧

Water charges

Water fixed monthly charges recover fixed service costs such as pump stations, reservoirs, transmission lines and wells. Water commodity charges cover pumping, treating and delivering water.

♻️

Sewer charges

Sewer fixed monthly charges cover fixed wastewater-system costs such as lift stations, odor control and interceptor lines. Sewer commodity charges cover collection, treatment and disposal.

🧾

Other charges

Your bill may include facility rehabilitation, water state surcharge, refuse collection, adjustments, water-waste penalties or extra cart charges depending on the account.

Bill line
Meaning
Who to ask
Water fixed monthly charge
Fixed cost of water-service infrastructure even if little or no water is used.
ABCWUA option 0.
Water commodity charge
Unit cost of water pumped, treated and delivered.
ABCWUA option 0.
Water state surcharge
Pass-through cost from the state for water-quality testing.
ABCWUA option 0.
Sewer fixed monthly charge
Fixed wastewater system cost, whether or not wastewater flows that month.
ABCWUA option 0.
Sewer commodity charge
Cost of collecting, treating and disposing wastewater.
ABCWUA option 0.
Facility rehabilitation charge
Funds repair or replacement of aging water and sewer lines.
ABCWUA option 0.
Refuse/trash collection
Trash collection billed for many customers on behalf of the City of Albuquerque.
City Solid Waste 505-761-8100 or Bernalillo County Solid Waste 505-224-1639.

Water Emergency, Sewer Backup or Emergency Turn-Off

🚨

24/7 emergency dispatch

Call 505-842-9287 / 842-WATR and choose option 1.

Use for sewer overflows/backups, broken water mains and emergency water turn-offs.

💧

Water temporarily shut off

During emergencies, ABCWUA says water service may be temporarily shut off while repairs are made.

📍

Give exact location

Have address, cross street, nearest landmark, issue type, time started and whether water or sewage is actively flowing.

Problem
Call / report
Say this
Broken water main
505-842-9287, option 1.
“Water is flowing/bubbling at [address/cross street]. It started [time].”
Sewer overflow or backup
505-842-9287, option 1.
“Sewage is backing up/overflowing at [location]. People are kept away.”
Emergency water shutoff
505-842-9287, option 1.
“I need an emergency water turn-off at [address] because [pipe break/flooding].”
Water waste
505-842-9287, option 5, or online water-waste report.
Report time-of-day violations, runoff, overspray or water running into streets/sidewalks.
Non-emergency account question
505-842-9287, option 0.
Use billing/customer service instead of emergency dispatch.
Life safety emergency
911.
Use for fire, injury, medical, police or immediate public danger.

Conservation, Rebates, Water Waste and Outdoor Watering

🌵

Rebates

ABCWUA offers conservation rebates such as high-efficiency toilets, hot-water recirculation systems, approved washing machines, xeriscaping and more.

☀️

Time-of-day restriction

ABCWUA’s June 2026 notice reminds customers that sprinkler irrigation is not allowed between 11 AM and 7 PM from April 1 through October 31.

📣

Water waste

Water waste, including time-of-day violations, runoff and overspray onto streets or sidewalks, can be reported online or by calling 842-WATR option 5.

Conservation task
Official route
Practical next step
Apply for rebate
Conservation & Rebates
Review eligible device/landscape requirements before buying.
Rainwater harvesting rebate
Rainwater Harvesting Rebates
Capacity matters; customer must receive water-service charges, not sewer-only account.
Tree rebate
Tree Rebates
Have account number and confirm current terms.
Watering schedule
Use Water by the Numbers and 505Outside.
In June, July and August, Water by the Numbers calls for watering lawns three days per week.
Water waste report
505-842-9287 option 5 or online report form.
Provide address, time/date, photo/video if safe, and violation type.
Conservation Rebates 505Outside 2026 Dry River Notice Online Services

Rates, Ordinances, Work Orders and Construction Fees

📜

Rate ordinances

Water and sewer rates are set by the Water Authority Governing Board and appear in the Water and Sewer Rate Ordinances.

🏗️

New Construction

For construction services, call 505-842-9287 option 3. Fees due must be paid before certain Water Authority work orders are issued.

🔌

Connection permit fees

Official pages list connection permit examples: $50 for small water services, $50 for sanitary sewer services, and $150 for public hydrants, manholes, fire lines, AirVac pits, and large water services/meter vaults.

Need
Official route
What to ask
Understand monthly water/sewer rate
Water and Sewer Rate Ordinances.
Ask which meter size, customer class, unit count and sewer calculation apply.
Builder/development service
505-842-9287 option 3.
Ask about availability, work orders, connection permits and fee-payment method.
Maps and records
Maps & Records contact from Locations & Contacts page.
Ask for the right email/phone route before submitting large map requests.
Hydrant meter
Fire Hydrant Meter Program.
Ask about current fees, deposit, consumption charge and rate ordinance terms.
Pressure / flow inquiry
Construction / Utility Development contacts.
Provide address, project, proposed service type and schedule.

ABCWUA vs Town of Bernalillo vs Apartment or Private Provider

If your bill says…
Likely route
Verify before paying
Albuquerque Bernalillo County Water Utility Authority / ABCWUA
Use ABCWUA Guest Pay, My Account, 505-842-9287, 1441 Mission Ave. NE.
Account number, property address, owner/manager relationship, balance.
Town of Bernalillo
Town of Bernalillo Utility Billing
Town utility account number and Town biller name.
Apartment or landlord billing
Use lease, owner/manager, resident portal or rent ledger.
Whether property is master-metered or whether owner controls ABCWUA account.
Private well/septic
Use property records, well/septic records, county/environmental health contacts.
Whether you actually have a Water Authority account.
Builder/developer account
ABCWUA New Construction, option 3.
Work order, connection permit, fees and accepted payment route.

Do not force payment: if the portal does not show the exact property or biller you expect, stop and call the provider printed on the bill. Paying the wrong Bernalillo-related utility can delay service restoration or create a hard-to-trace payment problem.

Water Authority Customer Service Map

Use this map for the ABCWUA Customer Service Center at 1441 Mission Ave. NE. For urgent turn-off or emergency issues, call before driving.

Location / route
Address / phone
Use for
Important note
Customer Service Center
1441 Mission Ave. NE, Albuquerque, NM 87107
Walk-in payments, billing, account questions, owner/manager account support.
Lobby hours Monday-Friday, 8:30 AM-4:30 PM.
Customer Service Phone
505-842-9287 / 842-WATR
Billing option 0, emergency option 1, phone pay option 2, conservation option 4, water waste option 5.
Use option 1 only for urgent water/sewer emergencies.
Payment mail
ABCWUA, PO Box 27226, Albuquerque, NM 87125
Mail check/money-order payment with account details.
Not for same-day restoration or active turn-off risk.
General mail
P.O. Box 568, Albuquerque, NM 87103-0568
General Water Authority correspondence.
Use the payment PO box for bill payment.
Downtown drop box
5th & Marquette by City Hall
Curbside drop box payment.
Use check/money order; confirm posting if late.
Administrative office
One Civic Plaza NW, Room 5027, Albuquerque, NM 87102
Administrative matters.
For normal account service, use 1441 Mission Ave. NE or phone menu.

Bernalillo Water Utility Authority FAQ

How do I pay my Albuquerque Bernalillo County Water Utility Authority bill online?

Use the official ABCWUA bill-pay page, then choose Guest Pay for a one-time payment or My Account to sign in or create a profile. The registered profile gives more options, including recurring payments.

What is the Water Authority phone number?

Call 505-842-9287, also shown as 842-WATR. Use option 0 for billing, payments and general issues; option 1 for water/sewer emergencies; option 2 for phone payment; option 4 for conservation and rebates; and option 5 for water waste.

Where is the ABCWUA customer service office?

The Customer Service Center is at 1441 Mission Ave. NE, Albuquerque, NM 87107. The official bill-pay page lists lobby hours as Monday through Friday, 8:30 AM to 4:30 PM.

Where do I mail an ABCWUA bill payment?

Mail payments to ABCWUA, PO Box 27226, Albuquerque, NM 87125. The general mailing address shown on Water Authority pages is P.O. Box 568, Albuquerque, NM 87103-0568, so use the payment PO box for bill payment.

What should I do if my water was turned off for nonpayment?

Make a one-time payment with a debit or credit card, then call 505-842-9287 to notify Customer Service that you paid and to confirm the turn-on request. Same-day restoration requests must be submitted before 2:00 PM Mountain Time.

Does ABCWUA start, stop or transfer service?

Not like a person-based utility. The official page says ABCWUA is a property-based utility, bills the property rather than the person, and the property owner of record controls and is responsible for the water account.

Can renters pay or receive an ABCWUA bill?

Renters should contact the owner, landlord or property manager for prorated/final bills or mailing changes. Tenants may be able to set up a bank draft, but account control remains tied to the property owner.

What assistance is available for low-income customers?

The Low Income Credit provides up to $33.05 monthly for qualifying low-income homeowners and must be renewed annually. The Water Assistance Fund can provide one-time emergency help up to $200 for eligible homeowners or tenants with a Water Authority turn-off notice.

How do I report a water or sewer emergency?

Call 505-842-9287 / 842-WATR and choose option 1. The Water Authority Dispatch Center is available 24 hours a day, 7 days a week for water and sewer emergencies, sewer backups, broken water mains and emergency water turn-offs.

How can I check a high water bill?

Check your meter, look for leak-detector movement, review irrigation and plumbing fixtures, compare usage units, and use My Account/HomeConnect if you have an AMI meter. One billing unit equals 100 cubic feet, or 748 gallons.

30-Second Bernalillo Water Utility Authority Checklist

Pay/login: use ABCWUA Guest Pay or My Account from the official Water Authority payment page.

Phone: 505-842-9287 / 842-WATR; option 0 billing, option 1 emergency, option 2 phone payment, option 4 conservation, option 5 water waste.

Office: 1441 Mission Ave. NE, Albuquerque, NM 87107; lobby Monday-Friday, 8:30 AM-4:30 PM.

Mail payment: ABCWUA, PO Box 27226, Albuquerque, NM 87125.

Water off: pay by debit/credit card, then call customer service; same-day request must be submitted before 2:00 PM MT.

Account control: ABCWUA bills the property, not the person, so owners control the account.

Help: LIC may credit up to $33.05 monthly for eligible homeowners; WAF may provide up to $200 with a Water Authority turn-off notice.

Emergency: call 842-WATR option 1 for broken mains, sewer backups and emergency turn-offs.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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