Melbourne Water Utility Increase: Bill Pay, Login & Phone

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Melbourne FL • water/sewer increase • bill pay • login • phone • sewer credit • irrigation rules

Melbourne Water Utility Increase: Pay, Log In, Call, Check Rates or Fix a High Bill

Melbourne utility customers saw two big account issues around the same time: a new online payment portal that required account setup or AutoPay re-enrollment, and a public notice process for water and sewer rate increases. Use this guide to compare the current water/sewer rates, pay safely, call the right phone number, start service, request a sewer credit, handle leaks, and find help before a bill becomes delinquent.

Pay / Login Online Call Utility Billing 24-Hour Phone Pay Check Current Rates

Start Here: What Changed and What You Should Do First

Live billing help321-608-7100
24-hour phone pay888-607-6745
City Hall counter900 E. Strawbridge Ave.
After-hours emergency321-255-4622
User situation
Official route
Have ready
Melbourne-specific next step
You received a rate-increase notice
Notice to City of Melbourne Utility Customers
Current bill, rate class, service area, water usage, sewer line item.
Compare your current water and sewer base/usage charges with the City rate table before assuming the whole bill increase is usage.
You need to pay online
Municipal Online Payments portal
Account number, customer number, last bill number, email and password if registering.
If you used the old portal, update bookmarks and create/add the account in the new portal.
You used old AutoPay
Call 321-608-7100 or email Customer Service.
Account number, current bill, payment method, contact details.
AutoPay setup from the old portal did not transfer; re-enroll so payment does not fail silently.
You want to pay by phone
888-607-6745
Account details, amount due, payment card/bank details.
This is the 24-hour automated payment system; fees may apply for card payments.
You need a live billing agent
321-608-7100
Bill, account number, service address, payment proof, portal screenshot.
Live agents are available Monday-Friday, 8:30 a.m.-5 p.m.
You need to open service
Open a New Account
Customer full name, service address, driver’s license/ID, lease or ownership proof.
Online application response may take up to two working days; new applications are accepted until 4:30 p.m.
You need a sewer credit
Sewer Credit
Written request, repair bill/pool contract/repair statement, bill date, average usage.
Submit within 60 days; adjustment is limited to once in a 12-month period.
Street leak, water break or sewer backup
Business hours: 321-608-5130; after hours: 321-255-4622
Address, cross street, issue type, when it started, safety risk.
Use operations/emergency numbers, not the payment number.
You need payment assistance
Assistance organizations list
Paper bill, ID, household documents, hardship details, ZIP code.
Call 211 or listed agencies early because help depends on service area and funding.

Quick answer: for 2026, use the new Municipal Online Payments portal for online bill pay/login, call 321-608-7100 for live Utility Billing help, call 888-607-6745 for automated phone payment, and use the City’s rate table to confirm whether your increase is from water rates, sewer rates, deposits, connect fees, usage, irrigation, a leak, or a portal/AutoPay change.

Melbourne Water Utility Increase: What the Notice Means

Florida law requires a local government utility to notify customers through the billing process before increasing a water or sewer rate, charge or fee. Melbourne published a notice that the City would consider water and sewer rate increases at a public hearing tied to the September 11, 2025 Special Budget Hearing at City Hall.

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Notice requirement

The notice cites Florida Statute 180.136 and explains that customers must be told the date, time and place of the hearing before an increase is considered.

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Public hearing

The listed hearing was scheduled at the conclusion of the September 11, 2025 Special Budget Hearing at 5:30 p.m. in the City Council Chamber.

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Bill impact

Your actual bill can change from rates, base charges, sewer service area, consumption, deposits, connect fees, old AutoPay ending, or a leak.

Common customer question
What to check first
Why this matters
“Did Melbourne raise my water bill?”
Compare the rate table, usage in 1,000-gallon blocks, water/sewer service area and base charges.
The notice was about rates, but your final bill can rise for multiple reasons.
“Why did my AutoPay stop?”
Whether you were enrolled before May 31, 2025 in the old portal.
The old AutoPay setup did not transfer into the new portal.
“Why can’t I log in?”
Whether you created a new portal account and added your utility account with account/customer/last-bill information.
Existing account number remains the same, but online access must be rebuilt in the new portal.
“Is this a water leak?”
Usage spike, meter pattern, toilets, faucets, irrigation, pool fill, yard wet spots and whether water entered sewer system.
A sewer credit has strict rules and does not cover every leak type.
“Is sewer more expensive than water?”
Rate table: in-city sewer base and usage charges are higher than in-city water base and usage charges.
A water leak or pool fill can create a large sewer line item unless credit rules apply.
Rate-increase call script: “My Melbourne utility bill increased from [old amount] to [new amount]. My water usage was [usage], and my service area is [Water In Melbourne / Water Outside / Sewer In Melbourne / other sewer area]. Can you help me separate rate changes, base charges, usage, sewer, deposit/connect fees, portal payment issues and possible leak?”

Bill Pay and Login: New Portal Steps

1. Use the correct portal

Open the official Melbourne Municipal Online Payments portal, not a search ad or old bookmark.

2. Register again

Create a secure password and verify the email confirmation before adding the utility account.

3. Add account

Use account number, customer number and last bill number from your printed monthly billing statement.

4. Rebuild AutoPay

Old AutoPay did not transfer. Call or email customer service for updated ACH setup if needed.

Payment route
How it works
Best for
Do not miss
New online portal
Manage water, sewer, stormwater and utility billing; pay bills, set up E-Billing and update contact information.
Customers who want online account control.
Use the printed bill to find account number, customer number and last bill number.
Portal account setup
Create username/password and confirm email; then add the utility account.
First-time users after the 2025 portal change.
Multiple utility accounts can be added to one registered user after validation.
AutoPay / ACH
Old portal AutoPay did not transfer; customers must re-enroll.
Customers who had automatic payment before May 31, 2025.
Call 321-608-7100 or email CustomerService@mlbfl.org for updated ACH application.
Credit card / e-check
Payment processor charges a convenience fee for credit card and e-check payments through the portal.
Fast electronic payment.
Check total before submitting.
Phone payment
Use 24-hour automated phone payment at 888-607-6745.
Customers who do not want to log in or need after-hours payment.
Fees may apply for credit/debit card payments; save confirmation number.
Live agent
Call 321-608-7100 Monday-Friday, 8:30 a.m.-5 p.m.
Payment posting, portal setup, rate questions, bill review and account help.
Live agents cannot replace evidence; have bill and proof ready.
Mail
Send payment to P.O. Box 17, Melbourne, FL 32902-0012.
Non-urgent check/money-order payment.
Mail early; do not use mail alone when shutoff risk is near.
In person
City Hall, first floor, 900 E. Strawbridge Ave., Melbourne, FL 32901.
Urgent account questions, documentation and local payment.
Office hours are Monday-Friday, 8:30 a.m.-5 p.m.; new applications accepted until 4:30 p.m.
Portal help script: “I’m trying to set up the new Melbourne utility portal. I have my printed bill with account number, customer number and last bill number. My issue is [registration / add account / AutoPay / payment posted wrong / no paper bill]. Can you help me access the account or re-enroll payment?”
Payment Portal Portal FAQ Contact Utility Billing

Current Melbourne Residential Water and Sewer Rates

Use this table to identify whether your bill increase is from water, sewer, inside/outside service area, another sewer provider area, deposits, impact fees or connect fees. Non-residential customers should use City Code Chapter 58 as directed by the City.

Water in Melbourne

$10.88 monthly base and $6.22 per 1,000 gallons.

Water outside

$11.97 monthly base and $6.84 per 1,000 gallons.

Sewer in Melbourne

$15.59 monthly base and $9.02 per 1,000 gallons.

Sewer outside

$19.49 monthly base and $11.28 per 1,000 gallons.

Residential service area
Monthly base
Consumption per 1,000 gallons
Deposit
Impact fee
Connect fee
Water In Melbourne
$10.88
$6.22
$60
$2,755
$250
Water Outside
$11.97
$6.84
$60
$2,755
$250
Sewer In Melbourne
$15.59
$9.02
$90
$4,165
$100
Sewer Outside
$19.49
$11.28
$90
$4,165
$100
Sewer Brevard County
$32.79
$6.93
$90
–
–
Sewer Cocoa Beach
$51.22
$14.33
$90
–
–
Sewer Palm Bay
$31.60
$9.18
$90
–
–
Sewer West Melbourne
$15.90
$6.25
–
–
–

How to read this: if you live inside Melbourne and have both water and sewer, a low-use monthly bill can still include separate water and sewer base charges before usage. Higher usage multiplies both applicable per-1,000-gallon lines, and outside/service-area sewer rates can be materially different.

Official Rate Table City Code Chapter 58

Open a New Water Account

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Apply online

Complete the online Application for Water Service and attach the required documents.

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Required items

Prepare customer full name, service address, driver’s license or ID, and lease or ownership documentation.

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Deposit and fee

Deposit varies and may be billed on the first bill for customers without outstanding balances. A $20 service initiation fee appears on the first bill.

New-account step
What to do
Why it matters
Apply online
Use the City’s Application for Water Service route and upload documents.
The City says you should receive a response within two working days.
Paper option
Paper applications are available at City Hall lobby from 8:30 a.m.-4:30 p.m.
Use this if online upload is difficult.
Identity
Driver’s license or ID.
Needed to verify the account applicant.
Occupancy right
Lease documentation for renters or ownership/proof of purchase for owners.
Prevents service setup delays.
Outstanding balance
Ask Utility Billing whether any previous delinquent amount affects setup.
Past-due bills are subject to disconnection.
New-service script: “I need to open water service at [address]. I have my [driver’s license/ID] and [lease/ownership proof]. What deposit applies, will it appear on the first bill, and when should I expect service/account confirmation?”
Open a New Account Application for Water Service

High Bill, Leak or Sewer Credit

Customer-side water

Melbourne says metered water is the customer’s responsibility, and the City is not responsible for flooding or discharge beyond the water meter.

Sewer credit threshold

Water consumption must exceed the previous six-month average by 100% of the previous average consumption.

60-day deadline

The account holder must submit a written request within 60 days of the bill date.

Once per 12 months

Adjustments are limited to one time in a 12-month period.

High-bill check
What to look for
Sewer-credit impact
Pool fill
Large one-time usage where water did not enter sanitary sewer.
May support sewer credit if documented correctly.
Outdoor/private-line repair
Repair bill or statement explaining when and how repair was made.
Attach documentation to credit request.
Leak crossing two billing cycles
When excessive consumption was first billed and whether corrective action was taken within 10 days.
Two-cycle adjustment may be authorized only if corrective action timing is met.
Leaky toilet or inside faucet
Water enters sanitary sewer system.
Does not qualify for sewer adjustment under the City’s listed exclusions.
Irrigation use
Sprinkler schedule, broken zone, yard watering.
Water used for irrigation is excluded from sewer adjustment.
Negligent or undetermined use
No repair proof, unknown cause, hose left on, uncertain usage.
Listed as not qualifying.
Payment while request is pending
Bill due date and delinquent risk.
Contact Utility Billing for payment arrangements until credit is processed.
Sewer-credit script: “My bill dated [date] shows unusually high water use. The water did not enter the sanitary sewer because [pool fill / outside leak / repair details]. My six-month average was [average], current use was [use], and I have [repair bill / pool contract / written repair statement]. Can I submit a sewer credit request within the 60-day deadline?”
Sewer Credit Rules Contact Utility Billing

Water Line Break, Sewer Backup or Dirty Water

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Water/sewer break

Business hours: 321-608-5130
After hours: 321-255-4622

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Dirty water

Call Utilities Operations at 321-608-5130 during working hours. After hours or holidays, call 321-255-4622.

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Water quality

Melbourne performs extensive testing of water entering the treatment plant and treated water in the distribution system.

Problem
Use this route
What to say
Immediate step
Water line break
321-608-5130 during Monday-Friday working hours; 321-255-4622 after hours.
“Water is flowing/bubbling at [address/cross street]. It started around [time].”
Stay away from flooded pavement or work zones.
Reclaimed water leak
Same water line break route.
“Reclaimed water is leaking at [location].”
Do not handle utility valves yourself.
Sewer backup
Business hours operations or after-hours emergency number.
“Sewer is backing up at [toilet/tub/floor drain/yard].”
Avoid wastewater contact and stop using fixtures if backup worsens.
Dirty/discolored water
Call 321-608-5130 during working hours or 321-255-4622 after hours/holidays.
“Water looks [brown/cloudy/dirty] at [hot/cold/all taps] since [time].”
Note whether neighbors are affected and whether the issue clears.
Possible boil-water notice
Check the City’s Precautionary Boil Water Notices page and official emergency notifications.
“Is there an active notice for [address/street]?”
Follow notice instructions until bacteriological testing clears the issue.
Emergency script: “I’m reporting a [water break / reclaimed leak / sewer backup / dirty water] at [address or cross street]. It began around [time]. The issue is [street / yard / meter area / inside home], and the safety concern is [traffic / wastewater / property damage / possible notice].”

Irrigation Rules That Can Affect Usage and Sewer Questions

No midday watering

Water only when needed and not between 10 a.m. and 4 p.m.

One hour per zone

Irrigation should run no more than one hour per zone.

Rules apply broadly

Restrictions apply to private wells and pumps, ground/surface water, and public or private utilities.

Season / property
Allowed irrigation days
Use this to avoid
Daylight Saving Time: odd-numbered homes / no address
Wednesday and/or Saturday.
Wrong-day watering and usage spikes.
Daylight Saving Time: even-numbered homes
Thursday and/or Sunday.
Wrong-day watering and high outdoor use.
Daylight Saving Time: nonresidential
Tuesday and/or Friday.
Commercial schedule errors.
Eastern Standard Time: odd-numbered homes / no address
Saturday.
Overwatering in cooler months.
Eastern Standard Time: even-numbered homes
Sunday.
Overwatering in cooler months.
Eastern Standard Time: nonresidential
Tuesday.
Wrong schedule in winter.
Reclaimed water
Not subject to year-round potable/groundwater restrictions, but wise use is encouraged.
Assuming reclaimed water should be wasted because it is exempt.
Irrigation Schedule Reclaimed Water

Payment Assistance and Delinquent-Bill Help

Call before shutoff

If the bill is past due, contact Utility Billing first so you know the exact amount and fastest posting route.

Use local agencies

Melbourne lists several organizations that may help with water bills, depending on ZIP code, veteran status, hardship and funding.

Use 211

United Way 211 serves all Brevard residents and provides referral information 24/7.

Assistance route
Phone / service detail
Prepare before calling
Ascension Catholic Church
321-259-5685; serves ZIP codes 32934-32936, 32904 and 32940; walk-in with photo ID, Social Security card and paper bill.
Paper bill, ID, Social Security card, ZIP-code proof.
Brevard County Housing and Human Services
321-633-2007; serves Brevard County residents.
Bill, address, household and income documents.
Catholic Charities of Central Florida
321-636-6144; must have one-time verifiable emergency; call for pre-screening.
Emergency proof, bill, ID and contact details.
Community Action Team
321-633-1951; serves all Brevard County residents.
Bill, household size, income/need documentation.
Salvation Army
321-724-0494; serves Melbourne area from Pineda Causeway to Sebastian River; screening required and may pay one month if qualified.
Current bill, hardship details and qualification documents.
South Brevard Sharing Center
321-727-8581; serves Melbourne and Beachside residents.
Bill, ID, address and income/hardship documents.
United Way 211
Dial 211 or 321-632-6688; referral help 24 hours a day, 7 days a week.
Explain ZIP code, bill status, shutoff date and household need.
Assistance script: “My Melbourne utility bill is [past due / at risk of disconnection]. My account number is [number], service address is [address], amount due is [amount], and my ZIP code is [ZIP]. Can you tell me whether I qualify and what documents I need today?”
Assistance Organizations Call 211 Call Utility Billing

Water Quality, Lab Reports and Boil Notices

Testing

The City says it tests water entering the treatment plant and treated water from different parts of the distribution system.

FDEP records

Lab reports and test results are sent to FDEP and can be searched in OCULUS using Facility-Site ID 3051447.

Boil notices

A precautionary boil notice may be issued after pressure loss from a main break, power loss, emergency or planned repair.

Water-quality need
Official step
What to do next
Read annual report
Open the City’s Annual Drinking Water Quality Report.
Use it for verified water quality, services and compliance information.
Look up FDEP reports
Go to OCULUS, choose Public OCULUS Login, select Potable Water Systems, choose Sampling, enter Facility-Site ID 3051447, then search.
Narrow by date range and document type such as bacteriological or chemical/radiological reports.
Dirty water
Call 321-608-5130 Monday-Friday working hours; after hours or holidays call 321-255-4622.
Report address, tap affected, color, odor, taste and start time.
Boil notice question
Check the City’s Precautionary Boil Water Notices page.
Boil tap water or use bottled water only if an active notice applies to your address/area.
Emergency notification
City says large emergencies may be communicated using emergency call-out systems including AlertBrevard.
Make sure your household can receive local alerts.
Water Quality Annual Report FDEP OCULUS Boil Water Notices

Map: Melbourne Utility Billing at City Hall

Use this map for the Utility Billing counter at City Hall, first floor, 900 E. Strawbridge Ave., Melbourne, FL 32901. This is also the key address for in-person bill help and paper applications.

Route
Address / phone
Best use
Utility Billing counter
City Hall, First Floor, 900 E. Strawbridge Ave., Melbourne, FL 32901; 321-608-7100
Billing questions, in-person payment, new account paperwork, portal help, sewer credit guidance.
Mail payment
P.O. Box 17, Melbourne, FL 32902-0012
Non-urgent check/money-order payment.
24-hour payment phone
888-607-6745
Automated bill payment.
Water/sewer line break
321-608-5130 business hours; 321-255-4622 after hours.
Water line break, reclaimed leak, sewer backup or dirty-water report.
Service availability
321-608-5106, engineering technician.
Ask whether a property has water and/or sewer service available.

Melbourne Water Utility Increase FAQ

What is the Melbourne water bill phone number?

Call Utility Billing at 321-608-7100 for live billing help Monday-Friday, 8:30 a.m.-5 p.m. For the 24-hour automated payment system, call 888-607-6745.

Where do I pay my Melbourne water bill online?

Use the City of Melbourne Municipal Online Payments utility billing portal at melbournefl.municipalonlinepayments.com/melbournefl. Register or sign in to manage utility bills, payments, AutoPay, E-Billing and account contact details.

Do I need to create a new portal account?

Yes. Melbourne’s new portal requires users to create a new online account and add the utility account with account number, customer number and last bill number from the printed monthly billing statement.

Did old AutoPay transfer to the new Melbourne portal?

No. The City says AutoPay from the old portal did not transfer because of account-security protections. Customers who relied on old AutoPay should re-enroll through customer service or the new system.

What are Melbourne’s current in-city residential water rates?

The current residential rate table lists Water In Melbourne at $10.88 monthly base and $6.22 per 1,000 gallons, with a $60 deposit, $2,755 impact fee and $250 connect fee.

What are Melbourne’s current in-city residential sewer rates?

The current residential rate table lists Sewer In Melbourne at $15.59 monthly base and $9.02 per 1,000 gallons, with a $90 deposit, $4,165 impact fee and $100 connect fee.

How do I open a new Melbourne water account?

Complete the online Application for Water Service and attach required documents. Prepare customer full name, service address, driver’s license or ID, and lease or ownership proof. A $20 service initiation fee appears on the first bill.

How do I request a Melbourne sewer credit?

Submit a written request within 60 days of the bill date, include the sewer credit application and repair bill, pool contract or repair statement. Usage must exceed the previous six-month average by 100%, and adjustments are limited to once in 12 months.

Who do I call for a water line break or sewer backup?

Call Utilities Operations at 321-608-5130 during Monday-Friday working hours. After hours, weekends or holidays, call the emergency number at 321-255-4622.

What are Melbourne irrigation restrictions?

Water only when needed, not between 10 a.m. and 4 p.m., and for no more than one hour per zone. Daylight Saving Time allows odd homes Wednesday/Saturday, even homes Thursday/Sunday, and nonresidential Tuesday/Friday; Eastern Standard Time reduces those schedules.

30-Second Melbourne Utility Increase Checklist

Pay/login: use the Municipal Online Payments portal and create a new account if you have not done so since the portal change.

AutoPay: old AutoPay did not transfer; re-enroll before relying on automatic payment.

Phone: live billing help is 321-608-7100; automated 24-hour payment is 888-607-6745.

Office: Utility Billing, City Hall first floor, 900 E. Strawbridge Ave., Melbourne, FL 32901.

Rates: compare water/sewer base charges, usage per 1,000 gallons, service area, deposits, impact fees and connect fees.

High bill: check portal setup, payment posting, usage, irrigation, leaks, sewer credit eligibility and customer-side responsibility beyond the meter before assuming the increase is only a rate change.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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