Round Rock Water Utility Desk: Pay, Log In, Call or Fix Service Fast
Use this guide when you need the official Round Rock utility bill portal, one-time Paymentus payment, phone payment number, Utility Billing office, water or sewer emergency line, start/transfer/disconnect service forms, 2026 rate changes, deposits, reconnection fees, watering schedule, water-quality report or City Hall map.
Start Here: Choose the Right Round Rock Utility Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
CID number, account number, service address, payment method, email/password if registered. |
The portal also gives MyMeter water-consumption access, payment history, communication preferences and alerts. |
|
Make a one-time online payment |
CID and account number exactly as shown on the bill. |
Use official Paymentus links from the City website, not search ads or caller-provided links. |
|
Pay by automated phone |
Call 1-855-894-2392. |
CID number and account number. |
After entering both CID and Account number, select “#” after each number. |
Billing, payment status or portal help |
Call 512-218-5460 or email ubmgmt@roundrocktexas.gov. |
Bill, account number, CID, payment confirmation, screenshot if portal issue. |
Lobby is on first floor of City Hall, 9 AM-5 PM, Monday-Friday, closed City holidays. |
Water, sewer or stormwater emergency |
Call 512-218-5555. |
Exact address, cross street, issue type, time started, callback phone. |
This number is available 24/7 for water, wastewater or stormwater emergencies. |
Start or transfer service |
Submit the correct residential, commercial or transfer service application. |
Government-issued photo ID, requested start date, service address, contact info. |
Submit at least two business days before the requested start date. |
Pay with cash |
Use $Cash barcode through portal or visit Walmart MoneyCenter with CID-account number and ID. |
CID-account number, identification, cash/debit/Ucard depending on location. |
$Cash retail transactions are listed with $2.95 fee; Walmart transactions with $1.50 fee. |
Scam or suspicious shutoff call |
Hang up and call 512-218-5460. |
Caller number, payment demand, date/time, account warning if any. |
Round Rock says representatives will never contact customers directly to request payment by phone or in person. |
Scam warning: if someone calls demanding a utility payment, do not pay the caller. The City says delinquent utility payments are accepted through the Customer Portal, the automated phone system at 1-855-894-2392, or in person at the Utility Billing office.
Official Round Rock Utility Billing Contact Box
Utility Billing Office
Address:
221 E. Main Street
Round Rock, TX 78664
Phone: 512-218-5460
Email: ubmgmt@roundrocktexas.gov
Lobby: Monday-Friday, 9 AM-5 PM
Water / Wastewater / Stormwater Emergency
24/7 emergency:
512-218-5555
Use for water main breaks, urgent leaks, sewer backups, wastewater trouble, flooding/drainage emergencies or stormwater field issues.
Utilities & Environmental Services
Address:
3400 Sunrise Road
Round Rock, TX 78665
Phone: 512-218-5555
Fax: 512-255-6911
Contact route |
Use for |
Before contacting |
|---|---|---|
Bill balance, due date, Paymentus help, deposit, reconnect, start/transfer/disconnect, late fee, payment status. | Have CID, account number, service address and payment proof. | |
Automated phone payment. | Enter CID# and Account# as prompted. | |
Non-urgent account questions, documentation follow-up and billing support. | Do not email full card/bank information. | |
24/7 emergency for water, wastewater and stormwater. | Exact address, nearest cross street, problem description and callback number. | |
Water waste or watering violation reports. | Complaints are confidential; include location, day/time and visible issue. | |
Republic Services: 512-255-4980 | Curbside garbage/recycling collection concerns. | Use for missed pickup or cart service; billing remains through Round Rock utility bill. |
Bill Pay and Login: Paymentus, MyMeter, Phone Pay and Cash
Paymentus portal
Pay, set AutoPay, view payment history and manage communication preferences.
MyMeter tools
Monitor hourly, daily and monthly water consumption with graphs and alerts.
No City portal fee
The City does not charge transaction fees for Utility Billing payments on the Customer Portal.
AutoPay timing
Auto payment can be scheduled up to seven days before your due date.
Open the official payment portal
Start from Round Rock Pay Your Utility Bill or use the official Paymentus customer portal.
Choose one-time payment or account registration
Use one-time payment if you only need to pay now. Register if you want AutoPay, multiple accounts under one profile, MyMeter usage, payment history, alerts and communication settings.
Enter CID and Account correctly
Use the exact CID and Account numbers printed on your bill. For phone payment, enter each number and press “#” after each one when prompted.
Save proof and check posting
Keep the confirmation number, date, time, amount, payment method and account number. If the account is close to disconnect, call Utility Billing at 512-218-5460 after payment.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Paymentus customer portal | Accepts Visa, MasterCard, Discover, American Express, eCheck, PayPal, Apple Pay, Google Pay and Walmart Pay without City portal transaction fee. | Normal monthly payment, AutoPay, payment history and account alerts. | Confirm you are on ipn.paymentus.com/cp/rrtx or an official City link. |
One-time online payment | Use Paymentus one-time payment if you do not want to create a profile. | Fast single payment. | Still save confirmation and call if disconnect risk exists. |
Automated phone payment | Call 1-855-894-2392 and enter CID# and Account#. | Payment when portal login fails. | Do not call a number from a suspicious caller. |
AutoPay | Register in the portal; AutoPay can draft up to seven days before due date using card or bank account. | Avoid late fees and missed due dates. | Before enrolling, make sure account balance is $0 to prevent late fees. |
Lobby payment | City Hall, 221 E. Main Street, 9 AM-5 PM, Monday-Friday. | Cashier help, account questions, reconnect proof, unusual account issue. | City Hall closes on City holidays. |
Deposit box | 24-hour deposit box along Bagdad Avenue at City Hall; checks and money orders only. | After-hours paper payment. | Do not put cash in drop box. |
Mail | Utility Billing, 221 E. Main Street, Round Rock, TX 78664. | Non-urgent check/money order payment. | Not safe near due date or disconnect date. |
Cash retail barcode | Select $Cash in the online portal for barcode payment at participating retail stores; listed transaction fee is $2.95. | Cash customers who cannot visit City Hall. | Keep barcode receipt and verify posting. |
Walmart MoneyCenter | Bring City of Round Rock CID-Account Number and ID; listed transaction fee is $1.50. | Cash, debit card or Ucard payment option. | Use exact CID-account number from bill. |
Official payment links:
Due Dates, Late Fees, Disconnect Date and Reconnection
Four zones
Due dates are based on property location, so customers cannot change their due date.
Late fee
10% of past-due balance or $2.50, whichever is greater.
Admin fee
$25 if payment is made after the disconnect date, even if service has not been disconnected.
Reconnect
$50 next business day or $75 same-day, plus past-due balance paid in full.
Billing / cutoff issue |
Official rule |
Best action |
|---|---|---|
Zone due date | Zone 1 due 3rd, Zone 2 due 10th, Zone 3 due 17th, Zone 4 due 24th. | Look at the bill and portal because your zone is based on property location. |
Weekend or holiday due date | If due date falls on weekend or holiday, it extends to the following business day. | Still pay before the weekend if reconnect risk exists. |
Past Due notice | City says past-due notices are mailed around seven days after bill due date. | Do not wait for a phone call; check portal as soon as missed. |
Automated delinquent call | Automated phone call may be made around 14 days after due date. | Verify by calling 512-218-5460 before giving account/payment info. |
Late fee | Assessed day after due date; 10% of past-due balance or $2.50, whichever is greater. | Pay before due date or ask about senior late-fee waiver if eligible. |
Over-60 late-fee waiver | Residential customers over 60 can apply in writing to waive late fees up to 25 days beyond original due date. | Ask Utility Billing before relying on waiver. |
Admin fee after disconnect date | $25 applies if paid after disconnect date, even if service has not been disconnected. | Pay before disconnect date shown on bill. |
Service interruption | Service may be disconnected if payment is not received within 14 days of bill due date. | Pay full past due and contact Utility Billing for restore steps. |
Next-business-day restore | Past due balance plus $50 reconnect fee during normal business hours. | Confirm when crew/service restoration will occur. |
Same-day restore | Past due balance plus $75 reconnect fee must be paid by 4:30 PM. | Call 512-218-5460 after payment and ask if same-day remains available. |
Disconnect-date warning: paying after the disconnect date can trigger a $25 admin fee even if water was not physically disconnected. If service is already off, pay the required balance and call Utility Billing for restore instructions.
Start, Transfer or Disconnect Round Rock Utility Service
New residential service
- Submit the residential application.
- Upload government-issued photo ID for applicant and co-applicant.
- Complete at least two business days before requested start date.
- Connection fee and deposit appear on first month’s bill.
- Meter technician activates service during regular business hours.
Transfer service
- Use Transfer Residential Services if moving within Round Rock service area.
- Upload government-issued photo ID.
- Provide current CID-account number.
- Wait for confirmation email once processed.
- Plan two business days ahead.
Disconnect / final bill
- Submit Disconnect Service Request when moving out.
- Provide stop date and forwarding information.
- Deposit may be applied against unpaid charges.
- Save confirmation email and final bill proof.
- Check remaining balance before sale or move-out.
Service item |
Official detail |
Micro-step |
|---|---|---|
Two business days | City requires two business days’ notice to connect or transfer service. | Apply before move-in day, not on move-in afternoon. |
Weekend/holiday applications | Applications received Saturday, Sunday or holidays are initiated the following business day. | Submit earlier if moving on a weekend. |
Photo ID | Residential customers upload government-issued photo ID for applicant and co-applicant. | Make sure scans/photos are readable. |
Commercial account with tax ID | Commercial customers using tax ID do not need photo ID. | Use the commercial application route. |
Connection fee | $25 service connection fee for each new connection or transfer. | Expect it on first month’s bill. |
Same-day/after-hours connection | $25 connection fee plus $75 same-day/after-hours fee applies when requested. | Ask before requesting same-day service. |
Deposit | 5/8-inch to 1-inch meter deposit $100; 1.5-inch $150; 2-inch or larger $100 per inch or fraction. | Ask whether deposit waiver applies. |
Deposit waiver | Available for certain customers with qualifying utility letter of credit, recent deployment orders, or existing customers age 65+ with no past-due balance. | Ask before paying deposit if you may qualify. |
Deposit refund | Refunded when service is canceled after unpaid charges deducted, or after 12 consecutive months of satisfactory payment history. | Check account after 12 satisfactory months. |
Deposit must be repaid | After refund, customer must repay deposit if service suspended for nonpayment, check returned for insufficient funds, or meter tampering occurs. | Avoid repeat cutoff or returned payments. |
2026 Round Rock Water, Wastewater, Stormwater and Garbage Rates
Round Rock’s current rate page lists monthly residential charges effective Nov. 1, 2025 and shows water and wastewater changes effective Nov. 1, 2026. Use the active bill date to decide which rate applies.
Water base
5/8-inch residential base: $18.21 effective Nov. 1, 2025; $19.12 effective Nov. 1, 2026.
Wastewater
Base $14.91 plus $3.21 per 1,000 gallons effective Nov. 1, 2025; volume $3.28 effective Nov. 1, 2026.
Stormwater
Residential stormwater drainage rate is $6.75 per dwelling unit.
Garbage/recycling
Residential monthly service charge is $24.69 effective Nov. 1, 2025.
Residential water, standard 5/8″ meter |
Effective Nov. 1, 2025 |
Effective Nov. 1, 2026 |
Plain-English note |
|---|---|---|---|
Monthly base fee | $18.21 | $19.12 | Fixed water charge before usage. |
Tier 1: 0-10,000 gallons | $2.57 / 1,000 gallons | $2.57 / 1,000 gallons | Lowest water usage tier. |
Tier 2: 10,001-18,000 gallons | $3.63 / 1,000 gallons | $3.86 / 1,000 gallons | Moderate/high use. |
Tier 3: 18,001-26,000 gallons | $4.70 / 1,000 gallons | $5.14 / 1,000 gallons | High use; outdoor irrigation can push usage here. |
Tier 4: 26,001-34,000 gallons | $7.04 / 1,000 gallons | $7.71 / 1,000 gallons | Very high residential use. |
Tier 5: 34,001+ gallons | $7.96 / 1,000 gallons | $9.11 / 1,000 gallons | Highest residential tier. |
Other residential bill line |
Amount / rule |
Use this to |
|---|---|---|
Wastewater base fee | $14.91 effective Nov. 1, 2025 | Identify fixed sewer charge. |
Wastewater volume | $3.21 / 1,000 gallons effective Nov. 1, 2025; $3.28 effective Nov. 1, 2026 | Check sewer usage charge. |
Wastewater averaging | Average water use for November, December and January; depending on route, usage may run through February read date. | Conserve in winter to reduce sewer average. |
Residential stormwater | $6.75 per dwelling unit | Understand non-water-gallon drainage charge. |
Garbage and recycling | $24.69 monthly residential service charge effective Nov. 1, 2025 | Separate solid-waste charge from water use. |
Republic Services collection concerns | 512-255-4980 | Missed pickup, cart or service questions. |
Commercial water volume | $3.02 / 1,000 gallons effective Nov. 1, 2025; $3.13 effective Nov. 1, 2026 | Compare commercial account water use. |
Commercial stormwater | $2.13 per 1,000 sq ft impervious area effective Nov. 1, 2025; $2.43 effective Nov. 1, 2026 | Check non-residential drainage line. |
Fee / charge |
Amount |
When it appears |
|---|---|---|
Additional service trip / meter reread | $25 | Meter reread trip unless City error; remove plants/rocks/obstacles near meter. |
Admin fee | $25 | Paid after disconnect date, even if not physically disconnected. |
Connection fee | $25 | New connection or transfer service. |
Same-day / after-hours connection | $25 connection fee plus $75 same-day fee | Requested same-day or after regular business hours. |
Deposit, 5/8-inch to 1-inch meter | $100 | Standard residential meter deposit reference. |
Deposit, 1.5-inch meter | $150 | Larger meter deposit. |
Deposit, 2-inch or larger | $100 per inch or fraction | Large service deposit calculation. |
Late fee | 10% of past-due balance or $2.50, whichever is greater | Assessed day after due date. |
Reconnect next business day | $50 plus past due balance paid in full | Service restored next business day. |
Reconnect same day | $75 plus past due balance paid in full by 4:30 PM | Same-day restoration if requirements met. |
High Bill, MyMeter Usage, Leak Check or Continuous Flow Alert
Hourly data
MyMeter can show hourly, daily and monthly usage after the first bill is generated.
4-hour latency
Usage display has about a 4-hour latency window.
Leak alerts
You must opt in to receive continuous-flow or leak notifications.
Free dye tablets
Toilet dye tablets are available free at Utility Billing or by request.
High-bill cause |
Fast check |
What to ask Round Rock |
|---|---|---|
Continuous flow alert | Open MyMeter and check hourly use for the last 24 hours. | Does usage appear every hour, and when did it begin? |
Toilet leak | Use dye tablets or food coloring; check if color enters bowl without flushing. | Can I pick up dye tablets at Utility Billing? |
Meter movement | Turn off all indoor/outdoor water and watch meter for several minutes. | Does the meter show flow when all fixtures are off? |
Main line leak | Check between meter and house; leaks may not pool because local limestone is porous. | Can 512-218-5555 check whether the leak is in the meter box or City side? |
Irrigation overuse | Compare usage with watering days, sprinkler run time and water tier. | Can I schedule a free irrigation checkup or rebate review? |
Water softener issue | Check regeneration cycle and bypass softener temporarily if needed. | Is usage occurring at regular overnight intervals? |
Low pressure | Check PRV, meter area and whether neighbors are affected. | City can help locate PRV but cannot adjust or replace it. |
No water | Verify account status first; unpaid bills may cause shutoff and a doorhanger. | If account is current, ask whether a main break, construction, frozen pipe or private leak shutoff occurred. |
High tier cost | Compare usage against residential tiers; higher gallons cost more per 1,000 gallons. | Which tier did my highest usage fall into? |
Water Emergency, Sewer Backup, Stormwater Problem or Water Violation
Wastewater backup
Report sewer backup, overflowing manhole, wastewater odor or lift-station related issue quickly.
Stormwater or illegal dumping
Report illegal dumping to storm drains at 512-218-7046 or stormwater@roundrocktexas.gov.
Problem |
What to say |
Helpful details |
|---|---|---|
Water main break / street leak | “Water is flowing at [address/cross street].” | Flow direction, pavement damage, depth, time started, photos only if safe. |
No water / low pressure | “My property has no water/low pressure at [address].” | Whole property or one fixture? neighbors affected? account current? |
Meter box leak | “Water is coming out of the meter box at [address].” | Meter location, water amount, whether water reaches street. |
Sewer backup | “Sewer is backing up at [fixture/location].” | Stop using water if backup worsens; keep people and pets away. |
Overflowing manhole | “A manhole is overflowing at [street/location].” | Nearest landmark, traffic risk, odor and visible flow. |
Storm drain dumping | “Someone put [substance] into a storm drain at [location].” | Report time, vehicle/person description if safe; reports are anonymous. |
Watering violation | Use water violation form or call 512-671-2872. | Give address, date, time and visible water waste; complaints are confidential. |
Billing shutoff / doorhanger | Call Utility Billing at 512-218-5460. | Use account number and payment confirmation; field emergency number is not the billing desk. |
Watering Schedule, Drought Standards, Rebates and Chlorine Rinse
Year-round standards
Currently shown as Year-Round Water Use Standards unless a drought stage is declared.
Time rule
Outdoor watering is allowed before 10 AM or after 7 PM on designated days.
All customers
Rules apply to Round Rock water customers, including many nearby MUD customers.
2026 chlorine rinse
Systemwide free chlorine rinse scheduled Aug. 3-Sept. 3, 2026.
Address ends in |
Year-round / Stage 1 watering days |
Stage 2 day |
Allowed time |
|---|---|---|---|
0 | Monday and/or Thursday | Thursday | Before 10 AM or after 7 PM |
1 | Wednesday and/or Saturday | Wednesday | Before 10 AM or after 7 PM |
2 | Tuesday and/or Friday | Tuesday | Before 10 AM or after 7 PM |
3 | Monday and/or Thursday | Monday | Before 10 AM or after 7 PM |
4 or 8 | Sunday and/or Thursday | Sunday | Before 10 AM or after 7 PM |
5 or 9 | Wednesday and/or Saturday | Saturday | Before 10 AM or after 7 PM |
6 or 7 | Tuesday and/or Friday | Friday | Before 10 AM or after 7 PM |
Conservation issue |
Official context |
User action |
|---|---|---|
Soaker/drip hoses | Allowed only when complying with outdoor watering schedule. | Use assigned day and allowed hours. |
Foundation watering | Allowed when complying with schedule. | Use efficient watering and avoid runoff. |
Vehicle washing | Allowed when complying with schedule; commercial car washes are exempt and can operate normal hours. | Use shutoff nozzle and avoid street runoff. |
Swimming pool filling | Allowed when complying with schedule. | Watch high-usage tiers before filling. |
New landscaping | More frequent watering requires approved New Landscape Variance. | Apply before exceeding schedule. |
Water waste | Always prohibited. | Report violation online or call 512-671-2872. |
Rebates and free help | City offers conservation rebates, discounted rain barrels, free irrigation audits and DIY water-saving kits. | Check program rules before buying equipment. |
Chlorine rinse | During Aug. 3-Sept. 3, 2026 system maintenance, customers may notice chlorine odor, cloudy or discolored water. | Check City chlorine rinse page before assuming a main break. |
Water Quality, Source Water, Lead, Reuse and Wastewater System
Superior rating
Round Rock states its water system is rated “superior” by TCEQ.
2026 quality update
The 2026 release says the annual report shows drinking water met or exceeded federal and state standards.
Water sources
Round Rock uses groundwater and surface water, including Edwards Aquifer wells and Lake Travis water through BCRUA.
Water-quality topic |
Official context |
Best user action |
|---|---|---|
Consumer Confidence Report | EPA requires annual CCR; Round Rock links current and prior reports. | Use current report before making safety claims. |
2026 report update | City says the water system was tested for up to 97 federally regulated constituents and met/exceeded federal and state standards. | Open the 2025 CCR for exact contaminant tables. |
TCEQ rating | Round Rock says the water system is rated “superior,” TCEQ’s highest rating. | Use TCEQ Drinking Water Watch for regulatory records. |
Lead service lines | City states it does not have lead service lines or lead piping in its distribution system; homes built before 1986 could have lead in home plumbing. | Use test swabs or commercial lab testing if concerned. |
Groundwater | Groundwater comes from wells drilled into Edwards Aquifer and usually provides a smaller portion of supply. | Useful for explaining hardness/source questions. |
Surface water | Round Rock partners with Cedar Park and Leander in BCRUA to access Lake Travis water, contracted through LCRA. | Use during drought/source-water explanations. |
Water plant capacity | City says its water plant can treat 65 million gallons per day. | Use for system-scale context, not individual billing. |
Reuse water | Round Rock has irrigated with reclaimed/recycled/reuse water since 1998 and continues expanding reuse where practical. | Do not confuse reuse irrigation with potable residential water unless account specifically has reuse service. |
Wastewater system | Brushy Creek Regional Wastewater System serves regional customers; Round Rock oversees over 450 miles of local collection lines and 12 lift stations. | Report sewer backup quickly and avoid flushing wipes/grease. |
Flushable wipes | City says wipes, grease and other materials clog equipment and increase system costs. | Trash wipes and collect grease instead of using drains. |
Local Notes: Round Rock, MUDs, Republic Services, Stormwater and Utilities
Local issue |
Why it matters |
Best next step |
|---|---|---|
City vs MUD provider | Round Rock serves water in and around the city, including several MUDs outside city limits, but provider boundaries can vary. | Check your bill/provider and the City service-area map before paying. |
Combined bill | Utility bill can include water, wastewater, stormwater drainage, garbage and recycling. | Separate line items before disputing the “water bill.” |
Republic Services | Residential garbage/recycling curbside collection is provided by Republic Services and billed through City of Round Rock. | Call 512-255-4980 for curbside collection concerns. |
Stormwater charge | Stormwater fee is based on drainage/impervious area concepts and can be billed even if property does not receive other City utilities. | Do not treat stormwater as water-gallon usage. |
Gas | Round Rock new-resident guide lists Atmos Energy for gas service. | Do not call Utility Billing for gas account activation. |
Electricity | Oncor delivers electricity; residents choose electric provider for billing. | Use Power to Choose/retail provider for electric bill. |
Water hardness | Round Rock leak tips page lists average hardness around 221 mg/L or 12.9 grains per gallon. | Use this for softener settings or hardness questions. |
Backflow / PRV / cutoff valve | Some issues are on private plumbing; City may help locate valves but cannot adjust/replace PRV. | Call 512-218-5555 for location help, then plumber for private repair. |
Chlorine rinse timing | Free chlorine rinse Aug. 3-Sept. 3, 2026 can cause chlorine odors or cloudy/discolored water. | Check City rinse notice before requesting emergency response for taste/odor alone. |
Map: Round Rock Utility Billing Office
Location / route |
Address or phone |
Use for |
|---|---|---|
Utility Billing office | 221 E. Main Street, Round Rock, TX 78664 | Billing, payments, start/transfer/disconnect, deposit, reconnect, forms and account help. |
Deposit box | Along Bagdad Avenue at City Hall, 221 E. Main Street | 24-hour check or money order deposit; no cash. |
Payment mailing address | Utility Billing, 221 E. Main Street, Round Rock, TX 78664 | Mailed check or money order utility payments. |
Utilities & Environmental Services | 3400 Sunrise Road, Round Rock, TX 78665 | Water, wastewater, stormwater field/service department reference. |
24/7 emergency | 512-218-5555 | Water, wastewater or stormwater emergency. |
General City Hall | 221 E. Main Street, Round Rock, TX 78664 | General City services and Utility Billing lobby. |
Round Rock Water Utility FAQ
What is the Round Rock water utility billing phone number?
Call City of Round Rock Utility Billing at 512-218-5460 for bill questions, payment status, Paymentus portal help, deposits, due dates, start or transfer service, disconnect requests and reconnection questions.
Where do I pay my Round Rock water bill online?
Use the official Round Rock Paymentus customer portal at ipn.paymentus.com/cp/rrtx or start from the City’s Pay Your Utility Bill page. You can make a one-time payment or register for AutoPay and MyMeter usage tools.
What is the Round Rock phone payment number?
Call 1-855-894-2392 to pay by phone. Enter your CID number and Account number when prompted, selecting “#” after each number.
What is the emergency number for Round Rock water, sewer or stormwater?
Call 512-218-5555 for water, wastewater or stormwater emergencies. The City lists this number as available 24 hours a day, 7 days a week.
Where is the Round Rock Utility Billing office?
The Utility Billing office is on the first floor of City Hall at 221 E. Main Street, Round Rock, TX 78664. Lobby hours are Monday through Friday, 9 AM to 5 PM, closed on City holidays.
What are the Round Rock utility due dates?
Round Rock uses four billing zones based on property location: Zone 1 is due on the 3rd, Zone 2 on the 10th, Zone 3 on the 17th and Zone 4 on the 24th of each month. Customers cannot change the due date.
How much is the Round Rock late fee?
Late fees are assessed the day after the due date and are 10 percent of the past-due balance or $2.50, whichever is greater. Residential customers over 60 may apply in writing for a late-fee waiver up to 25 days beyond the original due date.
How much is reconnection after service interruption?
For next-business-day restoration, the past-due balance plus a $50 reconnect fee must be paid during normal business hours. For same-day restoration, the past-due balance plus a $75 reconnect fee must be paid by 4:30 PM, and the customer should contact Utility Billing.
What are key 2026 Round Rock residential water rates?
For the standard 5/8-inch residential meter, the base fee is $18.21 effective Nov. 1, 2025 and $19.12 effective Nov. 1, 2026. The 2026 tier rates are $2.57, $3.86, $5.14, $7.71 and $9.11 per 1,000 gallons depending on usage tier.
When can I water my lawn in Round Rock?
Under year-round standards, outdoor watering is allowed before 10 AM or after 7 PM on assigned days. Address endings 0 or 3 water Monday/Thursday; 1, 5 or 9 Wednesday/Saturday; 2, 6 or 7 Tuesday/Friday; and 4 or 8 Sunday/Thursday.
30-Second Round Rock Water Checklist
Pay/Login: use the official Paymentus portal → one-time pay or register → enter CID and account number → save confirmation.
Call: Utility Billing 512-218-5460; phone payment 1-855-894-2392; 24/7 water/wastewater/stormwater emergency 512-218-5555.
Visit: Utility Billing is at 221 E. Main Street, Round Rock, TX 78664, Monday-Friday 9 AM-5 PM.
Move service: submit residential, commercial, transfer or disconnect request at least two business days ahead; upload required ID.
Avoid cutoff: pay before due date/disconnect date; after disconnect date a $25 admin fee can apply, and reconnect requires past due balance plus $50 or $75 depending on timing.
High bill: use MyMeter hourly usage, opt in to leak alerts, check toilets/irrigation, and call 512-218-5555 if water is coming from the meter box.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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