Cape Fear Public Utility Water Desk: Pay, Log In, Call or Report Trouble
Use this guide when you need the official Cape Fear Public Utility Authority bill-payment page, online Customer Self-Service login, QuickPay, pay-by-phone prompts, Customer Service lobby, emergency water/sewer hotline, owner or tenant start-service steps, FY 2027 rates, leak adjustment, CFPUA Assist, conservation rules or water-quality report.
Start Here: Choose the Right CFPUA Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay one time online |
Start from CFPUA Pay My Bill and choose QuickPay. |
CFPUA account number from your bill and payment method. |
QuickPay is for a one-time payment without logging in. |
Create online login |
Use CFPUA.org/Online or the Customer Self-Service link. |
Account number, activation code from paper bill, email address and password. |
If you have not received your first bill, call 910-332-6550 for the activation code. |
Pay by phone |
Call 910-332-6550 and follow the Interactive Voice-Response prompts. |
Account number and payment method. |
Have the bill handy before calling. |
Pay in person / kiosk / drop box |
Visit CFPUA Customer Service Center at 235 Government Center Drive. |
Bill, account number, cash/check/card as applicable, ID if changing account. |
Lobby hours: Monday-Thursday 8:30 AM-4:30 PM; Friday 9 AM-4:30 PM. |
Mail a payment |
Send check or money order to 235 Government Center Drive, Wilmington, NC 28403. |
Bottom portion of bill, account number and check/money order. |
Do not send cash. Payments after 5 PM post next business day; weekend payments post Monday. |
Water or sewer emergency |
Call 910-332-6565 day or night. |
Exact address, nearest cross street, leak/spill/backup details, callback number. |
Emergency line is not for billing issues or service disconnections. |
Start service as owner |
Use the owner new-service form on Applications & Forms. |
Photo ID; optional closing disclosure, settlement statement, HUD or deed. |
$60 new-service charge appears on the first monthly bill. |
Start service as renter |
Use the tenant new-service form and have landlord/manager complete Transfer of Responsibility. |
Photo ID, signed lease and landlord/owner form. |
$200 security deposit may apply, plus $60 new-service charge. |
Third-party payment warning: CFPUA says it is not partnered with services such as Doxo or Mint. Payments through third-party companies may not post until CFPUA receives funds, which can trigger late fees or disconnection/restriction risk.
Official Cape Fear Public Utility Contact Box
Customer Service Center
Cape Fear Public Utility Authority
235 Government Center Drive
Wilmington, NC 28403
Phone: 910-332-6550
Lobby: Mon-Thu 8:30 AM-4:30 PM; Fri 9 AM-4:30 PM
Water / Sewer Emergency
Emergency hotline:
910-332-6565
Use for major leaks, sewer spills, pump-station alarms or anything involving water/sewer that endangers life, public health or property.
Service Area
CFPUA is the public water and sewer utility for Wilmington, Wrightsville Beach and much of New Hanover County.
Official customer pages say CFPUA serves more than 82,000 homes and businesses.
Route |
Use for |
Practical note |
|---|---|---|
Billing, payment, account activation code, Autopay, start service, deposit, paperless billing, payment history, assistance options. | Call center is open during regular business hours; IVR is available 24/7 for payments. | |
Water/sewer emergency. | Not for billing or delinquency disconnection questions. | |
235 Government Center Drive | Front desk payments, Quick Pay kiosk, bill drop box, urgent account setup or disconnected-service help. | Use this location for urgent 1-2 business day account setup or immediate disconnected-service help. |
305 Chestnut Street | Customer Support page lists it as another location for disconnected-service immediate help or 1-2 business day setup needs. | Call first if you need current counter hours. |
Owner start service, tenant start service, tenant termination, leak adjustment, pool fill adjustment, paperless billing, autopay, meter set request, third-party billing. | Online documents are normally completed same day during business hours, with processing time up to two business days. | |
Boil-water advisory map, emergency hotline and Notify Me alerts. | Check the map before using water after a local outage or advisory. |
Bill Pay and Login: QuickPay, Customer Self-Service, Phone and Paperless
QuickPay
One-time online payment with only your CFPUA account number.
Online account
View and download bills, set recurring payments, analyze monthly water use and go paperless.
Card fee
$3 payment-vendor fee for credit/debit card payments per every $300 increment.
Printed bill fee
$1 per printed and mailed bill; go paperless to avoid it.
Start on the official CFPUA bill page
Go to CFPUA Pay My Bill. Choose QuickPay for a one-time payment, or Customer Self-Service if you want recurring payments, billing history and paperless settings.
Register with activation code
For a full online account, use your account number and the activation code printed on your paper bill. The portal sends a verification code by email from Microsoft on behalf of Cape Fear Public Utility Authority.
Set up Autopay carefully
After login, use the preferences area to turn on automatic payments, pick a saved wallet method or add a new method, choose a schedule such as bill amount on due date, and confirm email notifications.
Save proof and check posting
Keep your confirmation number, payment date, amount and method. Payments received after 5 PM post the next business day, and weekend payments post Monday.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Online QuickPay | One-time payment without logging in; requires CFPUA account number. | Fast single payment. | Do not use if you are unsure the account number belongs to the correct address. |
Customer Self-Service | Register online to view/download bills, set recurring payments, review payment history, analyze monthly use and enroll in paperless billing. | Regular customers and Autopay users. | You need the activation code from your bill, or call 910-332-6550 if you do not have the first bill. |
Autopay bank draft | Set up through online Customer Self-Service. | Customers who want no monthly card fee. | Keep paying manually until the draft is confirmed active. |
Autopay card | Set up with preferred card in the portal. | Recurring card payment. | Remember $3 fee per every $300 increment for credit/debit card payments. |
Phone IVR | Call 910-332-6550 and follow prompts. | Customers who cannot log in. | Have your bill and account number ready. |
In person | 235 Government Center Drive front desk, Quick Pay kiosk or bill drop box. | Cash/check/card questions, urgent account work, disconnected-service support. | Use lobby hours and bring account number. |
Mail | Use bill return stub and check/money order; mail to CFPUA at 235 Government Center Drive, Wilmington, NC 28403. | Non-urgent payment with enough time. | Do not send cash and do not wait until the due date. |
Paperless billing | Free enrollment; avoids the $1 printed and mailed bill fee. | Saving money and preventing missed mail. | Add donotreply@cfpua-ebill.org to safe senders and check spam. |
Official payment links:
Past Due, Late Fee, Disconnection Risk and Bill Help
Late payment
Payments not received by the due date are subject to late charge and disconnection/restriction risk.
Late fee
CFPUA customer guidance describes a late fee of 5% of CFPUA service charges.
Assistance
Customers behind on bills can ask about short-term extensions, interest-free payment plans or financial assistance.
Situation |
What CFPUA guidance means |
Best action |
|---|---|---|
Payment after 5 PM | Payment posts the next business day. | Pay earlier if the due date is today or service is at risk. |
Weekend payment | Weekend payments post Monday. | Do not wait until Saturday if the due date is Friday. |
Third-party bill payment | CFPUA is not affiliated with third-party bill payment companies and payment may not post until funds arrive. | Use CFPUA QuickPay, portal, phone IVR, lobby, mail or drop box. |
Disconnected service / urgent support | Customer Support says customers needing immediate assistance after disconnection should visit 235 Government Center Drive or 305 Chestnut Street. | Go in person with account number, ID and payment proof. |
Need account setup in 1-2 business days | Customer Support directs urgent setup customers to the same office locations. | Use in-person route rather than waiting on email processing. |
Returned check or bank draft | Returned items can trigger returned-payment fee and collection procedures if not paid in full. | Replace payment quickly and ask whether certified funds are needed. |
Need payment extension | CFPUA says customers struggling to pay should contact Customer Service about options. | Call 910-332-6550 before the due date. |
Need financial assistance | CFPUA Assist is administered by New Hanover County DHHS and provides emergency help for CFPUA water/sewer bills based on need. | Contact New Hanover County DHHS or ask CFPUA Customer Service for current program routing. |
Start, Stop or Transfer CFPUA Service
Owner / buyer
- Complete New Service: Residential or Commercial Property Owner form.
- Attach copy of photo ID.
- Optional: attach Closing Disclosure, Settlement Statement, HUD or deed.
- Seller or buyer must complete Closing Disclosure Documentation form.
- $60 new-service charge appears on first monthly CFPUA bill.
Renter / tenant
- Complete New Service: Residential Tenant form.
- Attach copy of photo ID.
- Attach signed lease.
- Owner/manager/landlord must complete Transfer of Responsibility for Account Charges.
- $200 security deposit may apply, plus $60 new-service charge.
Stop / change / adjust
- Use Tenant Termination form to stop service as renter.
- Use demolition termination form for full or partial demolition.
- Use Property Owner Records Update to update owner account information.
- Use Leak Adjustment or Pool Fill Adjustment from forms page if eligible.
- Use Third Party Billing Notification for duplicate bills to another party.
Form / task |
Use for |
Micro-step |
|---|---|---|
New Service: Residential or Commercial Property Owner | Homeowner or commercial owner starting service. | Complete form, attach photo ID and prepare closing documents if applicable. |
New Service: Residential or Commercial Tenant | Renter or commercial tenant starting service. | Attach signed lease and photo ID; ask landlord to complete Transfer of Responsibility. |
Seller Closing Disclosure | Authorizes CFPUA to create buyer account and close seller account. | Use during property sale/closing. |
Termination of Service: Tenant | Tenant moving out and stopping service. | Submit before final date and keep confirmation email. |
Water Reconnection Waiver | Allows CFPUA staff to reconnect water service without someone present at property. | Use only when CFPUA instructs it. |
Leak Adjustment or Pool Fill Adjustment | Request credit after eligible leak or qualifying pool fill/refill. | Log into online account and submit within required timing. |
Meter Set Request | Request CFPUA to set a meter at property. | Use for new meter or irrigation meter planning. |
Backflow Installation Permit | Permit/inspection for irrigation-system backflow preventer. | Use before installing irrigation backflow equipment. |
Processing tip: CFPUA says online documents are completed same day during normal business hours, with processing time up to two business days. Completed applications receive a welcome email with the account number; if more information is needed, CFPUA sends an email requesting additional documentation.
2026 CFPUA Water, Sewer, Irrigation and Fee Checks
CFPUA’s current rates page says the listed rates are in effect for Fiscal Year 2027, from July 1, 2026 through June 30, 2027. Your monthly bill normally includes fixed base charges and volumetric usage charges based on meter readings.
5/8″ water base
$20.17 monthly water fixed charge.
Water use
$5.95 per 1,000 gallons.
5/8″ sewer base
$18.12 monthly sewer fixed charge.
Sewer use
$5.77 per 1,000 gallons; single-family residential cap at 15,000 gallons per monthly billing.
Water rate item, FY 2027 |
Amount |
What it means |
|---|---|---|
5/8″ meter water base | $20.17 | Common residential water fixed charge. |
1″ single-family residential with fire sprinkler water base | $20.17 | Special listed fire-sprinkler meter category. |
1″ water base | $50.43 | Larger meter fixed charge. |
1 1/2″ water base | $100.85 | Larger account fixed charge. |
2″ water base | $161.36 | Large meter account. |
3″ water base | $302.55 | Commercial or high-demand meter. |
Water consumption | $5.95 per 1,000 gallons | Shown as Water Consumption and billed in TGAL. |
Special irrigation usage | $8.92 per 1,000 gallons | For customers with separate irrigation water meter; no corresponding sewer use charge on those irrigation gallons. |
Backflow repeat initial inspection | $60.00 | Water-quality/backflow inspection fee item. |
Sewer rate item, FY 2027 |
Amount |
What it means |
|---|---|---|
5/8″ sewer base | $18.12 | Common residential sewer fixed charge. |
1″ single-family residential with fire sprinkler sewer base | $18.12 | Special listed fire-sprinkler meter category. |
1″ sewer base | $45.30 | Larger meter fixed charge. |
1 1/2″ sewer base | $90.60 | Larger account fixed charge. |
2″ sewer base | $144.96 | Large meter account. |
3″ sewer base | $271.80 | Commercial or high-demand meter. |
Sewer consumption | $5.77 per 1,000 gallons | Based on water usage recorded by your meter. |
Single-family residential sewer cap | 15,000 gallons per monthly billing | Metered sewer consumption cap for single-family residential customers. |
Residential flat sewer charge | $41.78 | Applies to residential customers who receive sewer-only service and no water service from CFPUA. |
Residential grinder pump fee | $15.00 monthly | For certain homes with CFPUA-owned/operated grinder pump service. |
Common fee / charge |
Amount |
When it matters |
|---|---|---|
New service charge | $60 | Added to first monthly CFPUA bill for owner or tenant new service. |
Tenant security deposit | $200 | May be waived or lowered depending on credit history or CFPUA account history. |
Credit/debit card vendor fee | $3 per every $300 increment | Applies to credit/debit card payments. |
Printed and mailed bill fee | $1 per bill | Avoid by enrolling in paperless billing. |
5/8″ water meter set fee | $315 | Connection/development context, not normal monthly bill. |
1″ water service connection fee | $2,463 | Connection/development context. |
4″ sewer service connection fee | $2,928 | Connection/development context. |
Unauthorized water turn-on/off | $60 | Do not turn service on yourself after shutoff. |
Cut lock fee | $75 | Meter or lock tampering scenario. |
Meter obstruction fee | $60 | Keep the meter box accessible. |
Bill-check tip: CFPUA bills can include Water Base, Water Consumption, Sewer Base, Sewer Consumption, irrigation meter charges, grinder pump fees or fire-line charges. Wilmington customers may also see City trash/recycling and stormwater charges, which are billed through CFPUA for convenience but managed by the City of Wilmington.
High Bill, Meter Reading, Leak Adjustment or Pool Fill Credit
Monthly meter read
CFPUA reads meters monthly; water and sewer usage are billed in thousand gallons, shown as TGAL.
Usage graph
Every bill includes recent payment summary and a graph of water use over the past five months.
Leak adjustment
One courtesy leak adjustment may be approved within a rolling 24-month period.
Pool credit
Sewer credit may be considered for new pool fill or refill after repair, not routine topping off.
High-bill cause |
Fast check |
What to ask CFPUA |
|---|---|---|
Running toilet | Add food coloring to toilet tank after refill, wait at least 20 minutes, and check whether color appears in bowl. | Does my usage pattern look continuous? |
Sprinkler or irrigation leak | Look for wet lawn spots, overgrown or discolored grass, broken heads and valve boxes. | Could a separate irrigation meter save sewer charges for outdoor use? |
Dripping hose bibs or faucets | Walk outside and inside; check hose bibs, crawlspace, basement, walls and visible fixtures. | Can CFPUA review meter read dates and usage history? |
Meter still moving | Turn off all water and check whether the lowest dial continues moving. | Is the leak likely on private side or CFPUA-owned meter/service infrastructure? |
Leak adjustment eligibility | Leak must cause unusually high usage and request must be within 60 days of high-consumption bill. | Does usage meet two-times average consumption rule? |
Prior balance blocking adjustment | CFPUA says no adjustment considered unless bills prior to high-consumption bill are paid in full. | What balance must be paid before review? |
Pool fill/refill | Eligible only for new pool or refill after repair, with documentation, within 60 days. | Which documents prove installation or repair? |
Routine pool topping off | Not eligible for pool sewer credit. | Track separately before requesting credit. |
Private plumbing repair | CFPUA cannot repair private plumbing, fixtures or appliances. | Where does public responsibility stop and private responsibility begin? |
Water Emergency, Sewer Spill, Boil Advisory or Service Outage
Emergency hotline
Call: 910-332-6565
Call day or night for major leaks, sewer spills, pump-station alarms or urgent water/sewer danger.
Boil-water advisory
Use CFPUA’s current/recent boil-water advisory and water service outage map before consuming water after a local advisory.
Notify Me
Subscribe to CFPUA notifications for news releases, alerts, boil advisories, service updates and newsletters.
Problem |
What to say |
Helpful details |
|---|---|---|
Water main break / major leak | “Water is flowing at [address/cross street].” | Flow direction, pavement damage, standing water, time started, photos only if safe. |
No water / low pressure | “My property has no water or low pressure at [address].” | All fixtures or one fixture? neighbors affected? recent notice? account current? |
Sewer spill or backup | “Sewer is backing up or spilling at [location].” | Stop using water if backup worsens; keep people and pets away from wastewater. |
Pump-station alarm | “A pump-station alarm is sounding at [location].” | Nearby street, station ID if visible, time heard. |
Boil-water advisory | Check the advisory map and CFPUA alert text for your affected area. | Recent CFPUA advisory language tells affected customers to boil water for one minute, then let it cool before consumption. |
Billing shutoff / disconnection | Do not call the emergency hotline for billing. | Use Customer Service at 910-332-6550 or visit a customer support location. |
Private plumbing issue | Call a plumber for private plumbing, fixtures or appliances. | CFPUA owns/maintains public-side infrastructure such as meter, meter box and public-side service lines. |
Voluntary Water Restrictions, Irrigation Meter and Conservation Tips
Voluntary restrictions
CFPUA asked all customers to reduce water use starting July 9, 2026 during severe drought conditions.
No Mondays
Current voluntary guidance asks customers to avoid irrigation on Mondays.
Odd/even days
Odd addresses: Tuesday, Thursday, Saturday. Even addresses: Wednesday, Friday, Sunday.
Irrigation meter
Separate irrigation meter customers pay irrigation rate without matching sewer consumption on outdoor gallons.
Conservation issue |
Current / practical guidance |
Action |
|---|---|---|
No irrigation Monday | CFPUA’s July 2026 voluntary guidance asks customers not to irrigate on Mondays. | Turn controller off for Mondays. |
Odd-numbered address | Voluntary schedule: Tuesday, Thursday and Saturday. | Use address number to set schedule. |
Even-numbered address | Voluntary schedule: Wednesday, Friday and Sunday. | Use address number to set schedule. |
Automatic spray irrigation | Voluntary guidance asks for automatic spray irrigation during cool overnight hours. | Use the active CFPUA notice and avoid daytime evaporation. |
Hose-end sprinklers | Use the posted morning/evening windows in the active CFPUA notice. | Do not leave hose-end sprinklers unattended. |
Pool filling | Voluntary guidance asks customers to avoid pool-filling except routine topping-off needed for structural integrity and filtration. | Delay nonessential fills during drought demand. |
Outdoor waste | CFPUA says up to 50% of outdoor water at the average home can be wasted because of improper watering. | Use tuna-can test and aim for about one inch of water per week including rainfall. |
Separate irrigation meter | CFPUA charges special irrigation rate and does not charge corresponding sewer use for gallons used outdoors. | Review meter-set and backflow costs before installing. |
WaterSense / smart controller | Smart controllers can shut off irrigation during rain or when a leak is detected. | Consider WaterSense-labeled devices and check controller settings monthly. |
Drinking Water Quality, PFAS Treatment, Sources and Sewer Protection
Water sources
CFPUA gets about 80% of raw water from the Cape Fear River and about 20% from Castle Hayne and Peedee aquifers.
Treatment plants
Sweeney treats Cape Fear River water; Richardson treats groundwater in Ogden.
PFAS treatment
Sweeney uses Granular Activated Carbon; Richardson uses reverse osmosis membrane treatment.
Water-quality topic |
Official context |
Best user action |
|---|---|---|
Annual Drinking Water Quality Report | CFPUA publishes annual Consumer Confidence Reports with testing data for the prior calendar year. | Open the latest 2025 report before making safety claims. |
Cape Fear River supply | River water is pumped from Kings Bluff, about 25 miles upriver from Wilmington. | Use source-water context for PFAS and treatment questions. |
Sweeney Water Treatment Plant | Uses ozone, biological filters, Granular Activated Carbon and UV treatment. | Use for Cape Fear River/PFAS treatment explanations. |
Richardson Water Treatment Plant | Groundwater passes through low-pressure reverse osmosis membranes and is treated to balance minerals and pH. | Use for Ogden/groundwater treatment explanations. |
Distribution disinfectant | Before water leaves either plant, CFPUA treats it with sodium hypochlorite to keep water fresh in the distribution system. | Useful for taste/odor or disinfectant questions. |
PFAS / GenX | CFPUA says both plants are effective at removing PFAS and posts PFAS testing results. | Use PFAS testing pages for current sample data. |
Lead and plumbing | CFPUA tests for lead/copper and maintains public-side infrastructure; private plumbing remains owner responsibility. | Use lead/home plumbing pages and service-line inventory for property-specific questions. |
Pink film | CFPUA says pink, brown or black film is commonly Serratia bacteria and does not come from CFPUA water system. | Clean damp fixtures regularly and avoid confusing it with source-water contamination. |
Sewer backups | Wipes, fats/oils/grease, rags, paper towels and trash can block private and public sewer lines. | Flush only toilet paper and human waste; put wipes and grease in trash. |
Local Notes: Wilmington, Wrightsville Beach, New Hanover County and City Charges
Local issue |
Why it matters |
Best next step |
|---|---|---|
Wilmington and New Hanover service area | CFPUA is the water/sewer utility for Wilmington, Wrightsville Beach and much of New Hanover County. | Use CFPUA service-area map if you are near a boundary or buying property. |
City of Wilmington trash/stormwater on CFPUA bill | City trash/recycling and stormwater may appear on CFPUA bill for convenience, but those services are managed by City of Wilmington. | Use City of Wilmington for cart, pickup or stormwater service issues. |
Water and sewer responsibility split | CFPUA owns/maintains public side such as meter, meter box and public-side water/sewer lines; property owner owns private plumbing, fixtures and private-side lines. | Call CFPUA first if damage appears near meter box; call plumber for private plumbing. |
Grinder pumps | Homes on certain terrain types may have a grinder pump; CFPUA charges monthly fee when it owns/operates the pump. | Ask whether property has a CFPUA-owned grinder pump before buying/renting. |
Backflow for irrigation | Irrigation systems need backflow prevention and inspection rules. | Use Backflow Installation Permit and certified backflow tester list. |
Separate irrigation meter | Can avoid sewer consumption charges on outdoor gallons but has meter-set, plumbing and backflow costs. | Run the math using current rates and your outdoor usage. |
Boil-water areas | Advisories can be street-specific after outages or repair work. | Use CFPUA advisory map before assuming the whole county is affected. |
Scam payment calls | CFPUA has warned customers about spoofed calls claiming to come from its main phone number. | Do not pay by gift card, bitcoin or unusual method; verify account at 910-332-6550. |
Map: CFPUA Customer Service Center
Location / route |
Address or phone |
Use for |
|---|---|---|
Customer Service Center | 235 Government Center Drive, Wilmington, NC 28403 | Payments, Quick Pay kiosk, bill drop box, customer account help, urgent disconnected-service help, service setup. |
Alternate customer support location | 305 Chestnut Street, Wilmington, NC | Customer Support page lists this for immediate help with disconnected service or 1-2 business day setup needs. |
Payment mailing address | 235 Government Center Drive, Wilmington, NC 28403 | Mail check or money order with bill stub. |
Customer Service phone / IVR | 910-332-6550 | Billing, phone payment prompts, account activation code, Autopay, assistance, account status. |
Emergency hotline | 910-332-6565 | Water/sewer emergency only: major leaks, sewer spills, pump-station alarms, public-health/property danger. |
Cape Fear Public Utility Water FAQ
What is the Cape Fear Public Utility Authority phone number?
Call CFPUA Customer Service at 910-332-6550 for billing, payment, account setup, activation code, Autopay, paperless billing, payment history, extensions, assistance referrals and general account questions.
What is the CFPUA emergency number?
Call 910-332-6565 day or night for water or sewer emergencies such as major leaks, sewer spills, pump-station alarms or any water/sewer situation that endangers life, public health or property. This line is not for billing issues or service disconnections.
Where do I pay my CFPUA bill online?
Start from the official CFPUA Pay My Bill page. Choose QuickPay for a one-time payment with your account number, or create a Customer Self-Service account to view bills, set recurring payments, review usage and enroll in paperless billing.
How do I create a CFPUA online account?
You need your CFPUA account number and activation code from your paper bill. Go to CFPUA.org/Online, choose sign up, verify your email using the Microsoft verification code, then enter your account number and activation code.
Can I pay my CFPUA bill by phone?
Yes. Call 910-332-6550 and follow the Interactive Voice-Response prompts. Have your CFPUA account number ready because the phone system requires it to make a payment.
Where is the CFPUA customer service center?
The main Customer Service Center is at 235 Government Center Drive, Wilmington, NC 28403. Lobby hours listed for new customers are Monday through Thursday 8:30 AM to 4:30 PM and Friday 9 AM to 4:30 PM.
What are key 2026 CFPUA water and sewer rates?
For FY 2027, effective July 1, 2026 through June 30, 2027, the 5/8-inch water base charge is $20.17, water consumption is $5.95 per 1,000 gallons, the 5/8-inch sewer base is $18.12 and sewer consumption is $5.77 per 1,000 gallons.
How much is the CFPUA credit card fee?
CFPUA’s payment vendor charges a $3 fee for credit and debit card payments per every $300 increment. Bank draft Autopay may be a better option if you want to avoid card payment fees.
What do renters need to start CFPUA service?
Renters complete the New Service: Residential Tenant form, attach a photo ID and signed lease, and the property owner, manager or landlord must complete the Transfer of Responsibility for Account Charges form. A $200 security deposit may apply, plus a one-time $60 new-service charge.
Will CFPUA adjust a high bill caused by a leak?
CFPUA may approve one courtesy leak adjustment within a rolling 24-month period if the leak and usage meet policy rules. The request must be received within 60 days of the high-consumption bill, consumption must be at least two times the average from the past 12 months, prior bills must be paid in full, and usage must return to normal before adjustment can be applied.
30-Second Cape Fear Public Utility Water Checklist
Pay/Login: CFPUA Pay My Bill → QuickPay with account number or Customer Self-Service with account number and activation code → save confirmation.
Call: Customer Service and IVR payment 910-332-6550; water/sewer emergency hotline 910-332-6565.
Visit: 235 Government Center Drive, Wilmington, NC 28403; use lobby/front desk, Quick Pay kiosk or bill drop box.
Avoid fees: pay before due date, avoid third-party bill sites, know card fee is $3 per $300 increment, and switch to paperless to avoid $1 printed-bill fee.
Move service: owners need owner form and photo ID; tenants need tenant form, photo ID, lease and landlord Transfer of Responsibility.
High bill: check meter, toilets, irrigation and private plumbing; submit leak/pool adjustment through online account within 60 days if eligible.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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