Boynton Water Utilities 2026: Bill Pay, Login & Phone

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Boynton Beach FL • water bill pay • Bill2Pay login • phone • rates • water quality

Boynton Water Utilities: Pay, Log In, Call, Start Service or Fix a Bill Problem

Use this 2026 guide for City of Boynton Beach utility customers who need to pay a water bill, create or use a Bill2Pay profile, call the right number, report a water/sewer/stormwater issue, open or stop service, check current rates, understand late and shutoff fees, review water quality, or separate water, sewer, garbage and stormwater charges on one bill.

Pay / Login Online Call 561-742-6000 Utility Customer Relations 2026 Rates

Start Here: Fast Boynton Water Utility Action Board

Main city/customer line561-742-6000
Utility billing line561-742-6300
Water/sewer/storm issue561-742-6430
Water quality561-742-6964
User need
Official route
Have ready
Boynton-specific next step
Pay online / log in
City of Boynton Beach Bill2Pay portal
Account number, profile login if registered, payment method.
Use “Create a profile” for saved login or “Make a one-time payment” for quick payment.
Pay by phone
561-742-6000 or Utility Billing route listed by the City.
Account number, balance, card/bank information.
The City says phone payments are available 24 hours a day, 7 days a week.
Ask bill/payment questions
561-742-6300 or 561-742-6000
Bill, service address, payment proof, due date, portal screenshot.
Use live staff for posting problems, deposit questions, delinquency, shutoff and account changes.
Pay in person
Customer Service window, City Hall, 100 E. Ocean Ave.
Bill stub/account number, payment method, ID if changing account.
Window is listed Monday-Friday, 8 a.m.-4 p.m.; no cash in after-hours lockbox.
Use after-hours lockbox
Depository lockbox outside City Hall, 100 E. Ocean Ave.
Check or money order with account number.
Do not use cash; do not rely on lockbox alone for urgent reconnection.
Mail payment
City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803.
Bottom bill stub and account number on check.
Use mail only when the due date is not urgent.
Start water service
Applications for Service
Application, lease/warranty deed/corporate docs, driver license or valid ID, deposit.
Allow 24-hour notice after deposit is received before activation.
Stop water service
Notify the City at least 24 hours before requested disconnection date.
Forwarding address, landlord or new owner name if applicable.
Property owners remain responsible until sale, occupancy change or permanent disconnection.
Report water/sewer/storm issue
561-742-6430
Exact location, cross street, issue type, when it started.
Use for water line breaks, sewer line breaks and stormwater issues.
Water quality question
561-742-6964
Address, tap affected, hot/cold/all taps, color/odor/taste, start time.
Use for drinking-water questions, lead test concerns and report explanations.

Quick answer: Boynton Beach water customers can pay through the official Bill2Pay portal, by phone, by mail, at City Hall, or through the City Hall lockbox. For live help use 561-742-6000 or the utility customer relations route, and for water line, sewer line or stormwater issues use 561-742-6430.

Official Boynton Beach Water Utility Contacts

🏢

Utilities Department

Physical address:
124 E. Woolbright Rd.
Boynton Beach, FL 33435

Customer Service: 561-742-6000
Hours: Monday-Friday, 8 a.m.-4:30 p.m.

💳

Utility Billing / Payment

Online: Bill2Pay portal
Utility Customer Relations: 561-742-6300

City payment page also lists 561-742-6000 for pay-by-phone and billing questions.

🚨

Breaks, Sewer and Stormwater

Report water line breaks, sewer line breaks and stormwater issues:
561-742-6430

Water Quality: 561-742-6964

Route
Official detail
Use for
Practical tip
City Hall payment window
100 E. Ocean Ave., Monday-Friday, 8 a.m.-4 p.m.
In-person payments and urgent payment proof.
Bring bill stub, ID if changing account, and payment method.
City Hall after-hours lockbox
Outside 100 E. Ocean Ave.
Check or money-order drop-off.
Do not use cash and do not assume same-day reconnection.
Mail payment
City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803.
Non-urgent mailed bill payment.
Return bottom portion of bill and write account number on check.
Utilities Department office
124 E. Woolbright Rd., Boynton Beach, FL 33435.
Utility department, water quality, engineering and service questions.
Billing payment window is at City Hall, not necessarily the Woolbright operations address.
After-hours utility customer service
561-742-6000 listed for after-hours utility division/customer service.
After-hours utility issues and emergency customer service routing.
For specific line breaks and stormwater issues, the water-quality page lists 561-742-6430.
General utility mail
City of Boynton Beach, P.O. Box 310, Boynton Beach, FL 33425-0310.
General correspondence, not the payment remittance route.
Use the Tampa P.O. Box for bill payments.

Pay or Log In: Bill2Pay Steps

1. Open official portal

Use the Bill2Pay link from the City payment page or the direct Boynton client portal.

2. Choose profile or one-time

Create a profile for saved access, or make a one-time payment without a profile.

3. Check convenience fee

The portal states credit-card transactions have a $1.60 per $100 convenience fee.

4. Save proof

Keep confirmation, amount, account number, date and payment method.

Payment method
How it works
Best for
Do not miss
Bill2Pay profile
Create a profile and sign in with username/password.
Customers who want saved access and repeat payments.
Use the official City link before entering account/payment details.
One-time payment
Use the “Make a one-time payment” option in the portal.
Quick payment without creating profile.
Confirm account number and balance before submitting.
Credit card
Portal lists a convenience fee of $1.60 per $100.
Fast card payment.
Review total including convenience fee.
ACH / eCheck
Portal states there is no fee for ACH/eCheck payment.
Lower-cost electronic payment.
Check routing/account numbers carefully.
Phone payment
City says pay by phone 24/7 by calling 561-742-6000.
Users who prefer phone payment.
Write down confirmation before hanging up.
Automatic bank draft
The City offers automatic bank drafting service.
Customers who want recurring bank draft.
Ask Customer Relations how to enroll or update bank details.
Mail
Mail check/money order with bottom bill portion.
Non-urgent customers who prefer paper payment.
Mail delay does not stop late fee or disconnection timing.
In person / lockbox
City Hall window or after-hours lockbox.
Local payment, documentation or paper check users.
No cash in lockbox; urgent reconnection should be coordinated with Customer Relations.
Payment problem script: “I paid Boynton Beach utility account [account number] on [date/time] by [Bill2Pay / one-time payment / phone / bank draft / mail / City Hall / lockbox]. The service address is [address], amount was [amount], and confirmation/check number is [number]. Can you confirm posting and whether any balance or field fee remains?”
Pay Your Water Bill Bill2Pay Portal Online Payments Utility Customer Relations

Start, Stop or Pause Service

Start service

  • Submit completed residential, commercial or multifamily application.
  • Provide lease, warranty deed or corporate documentation.
  • Provide valid driver license or valid ID card.
  • Allow 24-hour notice before activation.

Deposit

  • $100 deposit for 3/4-inch or 5/8-inch meters.
  • $125 deposit for 1-inch meters.
  • Larger deposits depend on meter size.
  • Deposit refund requires eligible residential payment record.

Stop service

  • Notify the City at least 24 hours in advance.
  • Provide forwarding address.
  • Give landlord name if renting.
  • Give new owner name if property is sold.

Away / vacant property

  • Call to add temporary mailing address during absence.
  • Ask about locking meter while away.
  • Field visit fee applies to lock and reinstate service.
  • Bills continue monthly regardless of occupancy.

New meter warning: if new service requires a meter installation, the City says it normally takes 7 to 10 days and can involve additional fees, an on-site inspection, connection charges, capital facility charges and deposit.

Start-service script: “I need to open Boynton Beach utility service at [address] on [date]. I have my [lease / warranty deed / corporate documents] and valid ID. What deposit, field visit fee, connection charge or capital facility charge applies, and when can service be activated?”
Applications for Service Residential Application About Your Utility Bill

2026 Boynton Beach Water, Sewer, Stormwater and Reuse Rates

The FY2026 rate sheet is the best place to verify the bill line that changed. Inside-city and outside-city water have different base and usage rates, sewer is separate from water, stormwater is billed per ERU, and field/shutoff/late fees can change the final amount due.

Inside city water

Residential base: $16.32. Tier 1 usage: $2.19 per 1,000 gallons.

Outside city water

Residential base: $20.42. Tier 1 usage: $2.74 per 1,000 gallons.

Inside city sewer

Base: $24.46. Commodity charge: $2.82 per 1,000 gallons.

Stormwater

FY2026 stormwater base: $9.49 per ERU of 1,937 sq. ft.

FY2026 item
Inside city
Outside city
How to use it
Residential water base monthly charge
$16.32
$20.42
Fixed monthly water line before usage.
Water tier 1: 0-7,000 gallons
$2.19 / 1,000 gal.
$2.74 / 1,000 gal.
First water-usage tier.
Water tier 2: 7,001-14,000 gallons
$3.91 / 1,000 gal.
$4.91 / 1,000 gal.
Seasonal/irrigation use can move into this tier.
Water tier 3: 14,001-21,000 gallons
$5.23 / 1,000 gal.
$6.53 / 1,000 gal.
Check leaks and irrigation controller.
Water tier 4: 21,001+ gallons
$6.44 / 1,000 gal.
$8.04 / 1,000 gal.
Very high use; investigate quickly.
Sewer base monthly charge
$24.46
$30.61
Separate fixed sewer line.
Sewer commodity charge
$2.82 / 1,000 gal.
$3.52 / 1,000 gal.
Usage-related sewer charge.
Accounts without water meter
$44.18
$55.25
Applies to sewer accounts without water meter.
Stormwater base
$9.49 per ERU
Service-area specific
ERU equals 1,937 sq. ft. on rate sheet.
Reuse water on-demand
$0.46 / 1,000 gal.
Same schedule if applicable
Separate reclaimed/reuse water line.
Reuse water scheduled
$0.32 / 1,000 gal.
Same schedule if applicable
Lower scheduled reuse rate shown.
FY2026 fee
Amount
When it can appear
Late fee
$10
Past-due utility account.
Shut Off Non-Pay
$55
Account processed for non-payment shutoff, whether or not interrupted.
Field Visit Fee
$55
Service visit, lock/reinstate and certain account actions.
After Hours Field Visit Fee
$165
After-hours service/reconnection context.
Returned Check Fee
$25
Returned payment.
Customer Re-Read Residential
$55
Customer-requested reread when applicable.
Unauthorized Turn On
$115
Unauthorized restoration/turn-on.
Meter Test, standard
$165
Customer-requested meter test when applicable.
Sewer Back Up
$770
Fee listed in miscellaneous charges.
Sewer Disconnect Fee
$870
Fee listed in miscellaneous charges.

Bill check: compare water usage, sewer, garbage, stormwater, late fee, field visit, shutoff fee, returned payment, deposit and inside/outside city service area. A final bill can rise even if one line item stayed the same.

FY2026 Rate Sheet About Your Utility Bill

Past Due, Shutoff Risk, Deposit Refunds and High Bills

$10 late fee

Past-due accounts are assessed a $10 late fee. Payments made after midnight of the due date are considered past due.

Full balance required

If service is disconnected/interrupted, the entire amount due is required to reinstate service and a field visit fee applies.

Deposit refund

Residential deposits can be refunded after 24 months of service and 12 consecutive months of satisfactory payment record.

Issue
What Boynton Beach says
What to do now
Bill not received
Failure to receive a bill does not prevent service interruption.
Call immediately if bill is missing.
Partial payment
Partial payment is not sufficient to resume water service.
Ask exact total required before paying.
Processed for shutoff
Shut Off for Non-pay Fee applies to accounts processed for shutoff due to non-payment.
Do not wait for another notice after past-due statement.
After-hours reconnection
After 4 p.m. weekdays, weekends or holidays can trigger after-hours fee.
Call before 4 p.m. when possible.
Returned check
Returned payment can affect deposit refund eligibility and adds returned-check fee.
Use ACH/card/certified funds if account is at risk.
High usage
Water, sewer, garbage and stormwater may all appear on bill.
Separate usage from fixed fees, garbage, stormwater and field fees.
Meter concern
Meter reread/test fees are listed in FY2026 schedule.
Check toilets, irrigation and visible leaks before requesting fee-based test.
High-bill script: “My Boynton Beach utility bill increased from [old amount] to [new amount]. My usage was [gallons], and the account is [inside/outside city]. Can you help separate water tier, sewer, garbage, stormwater, deposit, late fee, field visit, shutoff fee, returned payment and possible leak?”

Water Line Break, Sewer Line Break, Stormwater or Dirty Water

🚨

Breaks and stormwater

Call: 561-742-6430

Use for water line breaks, sewer line breaks and stormwater issues.

💧

After-hours utility issues

Call: 561-742-6000

The Utilities page lists after-hours utility division/customer service routing.

🔬

Water quality

Call: 561-742-6964

Use for quality questions, lead concerns and report details.

Problem
Call / action
What to say
Immediate safety step
Water line break
561-742-6430.
“Water is flowing/bubbling at [address/cross street]. It began around [time].”
Stay clear of flooded pavement and utility work zones.
Sewer line break or backup
561-742-6430.
“Sewer is backing up/overflowing at [location].”
Avoid wastewater contact and stop using fixtures if backup worsens.
Stormwater / illegal dumping
561-742-6400 or utility issue route if actively occurring.
“Dumping/spill/stormwater blockage at [location].”
Do not enter standing water or blocked drainage structures.
Dirty/discolored water
Water Quality 561-742-6964 or emergency route if tied to break/notice.
“Water is [brown/cloudy/odor] from [hot/cold/all taps] since [time].”
Check whether neighbors are affected and whether it is hot-water only.
Precautionary boil notice question
Check City public notices and call utility route for affected address.
“Is [address/street] under an active boil-water advisory?”
Follow official notice instructions until lifted.
Private service line concern
Customer-side plumber or optional service-line warranty route if enrolled.
“Leak appears between meter and house / sewer septic line / interior plumbing.”
Know that private-side lines may be homeowner responsibility.
Emergency script: “I’m reporting a [water line break / sewer issue / stormwater issue / dirty water] at [address or cross street]. It started around [time]. The issue is [street / yard / meter area / inside building / storm drain], and the safety concern is [traffic / wastewater / flooding / property damage].”

Water Quality, Source Water, Lead Inventory and PFAS

About 112,000 customers

Boynton Beach Utilities supplies drinking water for about 112,000 customers in its service area.

Groundwater source

Water is pumped from the East Coast Surficial Aquifer by wells generally listed around 50-250 feet deep.

Two treatment plants

The East plant uses lime softening/sand filtration and MIEX; the West plant uses membrane filtration.

Topic
Official detail
Customer next step
Water source
East Coast Surficial Aquifer; dry-season reliance includes western wellfield and Aquifer Storage and Recovery wells.
Read the annual Water Quality Report for source and testing details.
East Water Treatment Plant
24 MGD facility using lime softening/sand filtration and MIEX pretreatment.
Useful for questions about color, mineral content and treatment process.
West Water Treatment Plant
Uses nanofiltration/membranes; City page says average treatment around 12 MGD, while the report lists 10.4 MGD annual average capacity.
Ask Water Quality if you need current plant-capacity explanation.
Lead and copper
2025 report lists lead 90th percentile 4.4 ppb and copper 90th percentile 0.13 ppm, with no action-level exceedance.
Call 561-742-6964 for lead testing concerns.
Lead service line inventory
The City reports no lead service or galvanized-requiring-replacement lines in its distribution system and provides an address-search map.
Search the service-line inventory by address.
PFAS
The 2025 report lists PFAS-related unregulated contaminant monitoring results including PFOS and PFOA.
Use the PFAS page and annual report for official data and updates.
Water quality contact
Water Quality phone: 561-742-6964.
Report address, affected taps, color/odor/taste, and start time.
Source water assessment
The report says DEP assessment found 15 potential sources of contamination with low to moderate susceptibility levels.
Request complete assessment details through the City/DEP route if needed.
Water-quality script: “My water at [address] has [color/odor/taste/pressure] from [hot/cold/all taps] since [time]. I checked whether there is an active notice. Can Water Quality help determine whether this is source water, treatment, distribution, private plumbing or lead/PFAS report-related?”
Water Quality Report Page 2025 Water Quality Report Lead Service Line Inventory PFAS Information Public Notices

Stormwater, Conservation, Backflow and Service-Line Responsibility

Stormwater fee

The stormwater fee supports capital projects, routine maintenance, storm-event work and drainage improvements.

Report dumping

Report dumping or spills into stormwater systems by calling Boynton Beach Utilities at 561-742-6400.

Rain barrels

The City lists rain barrels as available for Boynton Beach Utilities customers through conservation programs.

Backflow

Backflow test results are submitted through the City-linked BSI Online route.

Topic
What it means on a utility bill or property
Best action
Stormwater charge
Separate from water use; pays for drainage, ponds, swales, pipes, catch basins, grates, pump stations and King Tide drainage work.
Do not confuse stormwater fee with a leak or water usage charge.
Storm drains and swales
Debris, mulch, blocked gutters and swale obstruction can worsen flooding.
Keep swales open, clean gutters and remove debris from drainage grates when safe.
Conservation
Utility report recommends fixing leaks, short showers, water-efficient fixtures, full dishwasher/laundry loads and cooler-part watering.
Use conservation steps before summer or dry-season bills rise.
Rain barrels
Can reduce use of potable drinking water for outdoor irrigation.
Check conservation program availability before buying or reserving.
Backflow
Backflow inspection/test fee and penalty appear on FY2026 rate sheet.
Keep test records current if your property has a required backflow assembly.
Private service-line risk
City notes optional Service Line Warranties protection plans for water service line, sewer septic line and interior plumbing.
Treat as optional third-party warranty, not City utility service.
Stormwater Conservation Programs Utilities Department Submit Backflow Results

Map: Boynton Beach Utilities and City Hall Payment Window

Use the first map/address for the Utilities Department at 124 E. Woolbright Rd. Use City Hall at 100 E. Ocean Ave. for the listed customer service payment window and after-hours lockbox.

Location / route
Address / phone
Best use
Utilities Department
124 E. Woolbright Rd., Boynton Beach, FL 33435; 561-742-6000
Utilities department, operations, service questions and water-quality routing.
City Hall Customer Service window
100 E. Ocean Ave., Boynton Beach, FL 33435
In-person utility payment, billing help and after-hours payment lockbox.
Payment mail
City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803
Mail check/money-order payment with bill stub and account number.
General utilities mail
City of Boynton Beach, P.O. Box 310, Boynton Beach, FL 33425-0310
General correspondence, source-water assessment or department routing.
Bill2Pay portal
mypayments.bill2pay.com/client/boynton
Online payment, profile, one-time payment, ACH/eCheck or card payment.
Water/sewer/storm issue
561-742-6430
Water line break, sewer line break and stormwater issue reporting.

Boynton Water Utilities FAQ

What is the Boynton Beach water bill phone number?

Call 561-742-6000 for the main City/customer service route. The City’s online payments page also lists 561-742-6300 for utility payment/customer relations support.

Where do I pay my Boynton Beach water bill online?

Use the City-linked Bill2Pay portal at mypayments.bill2pay.com/client/boynton. The portal offers profile login and one-time payment options.

Can I pay my Boynton water bill by phone?

Yes. The City says pay-by-phone is available 24 hours a day, 7 days a week by calling 561-742-6000.

Where do I pay in person?

Pay at the Customer Service window inside City Hall, 100 E. Ocean Ave., Monday-Friday, 8 a.m.-4 p.m. A depository lockbox outside City Hall is available for after-hours payments, but cash should not be used in the lockbox.

Where do I mail a Boynton Beach utility payment?

Mail payments to City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803. Include the bottom bill portion and write the account number on the check.

How do I start Boynton Beach water service?

Submit the correct service application and provide proof of property authorization, such as lease, warranty deed or corporate documentation, plus a valid driver license or ID. A 24-hour notice is required before activation after deposit is received.

How much is the Boynton Beach water deposit?

The City lists $100 for 3/4-inch or 5/8-inch meters and $125 for 1-inch meters. Larger deposits depend on meter size; the FY2026 rate sheet lists larger meter deposits.

What happens if my Boynton utility account is past due?

A past-due account is assessed a $10 late fee and may be disconnected/interrupted. If disconnected, the entire amount due is required to reinstate service, and a field visit fee is assessed.

Who do I call for a water line break or sewer issue?

Call 561-742-6430 to report water line breaks, sewer line breaks and stormwater issues. For water quality questions, call 561-742-6964.

Where does Boynton Beach drinking water come from?

Boynton Beach water is pumped from the East Coast Surficial Aquifer through wellfields, with dry-season support from the western wellfield and Aquifer Storage and Recovery wells. The utility operates East and West Water Treatment Plants.

30-Second Boynton Water Utilities Checklist

Pay/login: use the City-linked Bill2Pay portal for profile login or one-time payment.

Phone: main/customer line 561-742-6000; Utility Customer Relations 561-742-6300; water/sewer/storm issues 561-742-6430; water quality 561-742-6964.

In person: City Hall Customer Service window, 100 E. Ocean Ave.; lockbox outside City Hall, no cash.

Mail payment: City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803.

Start service: submit application, proof of authorization, valid ID, and required deposit; allow 24-hour notice before activation.

High bill: check water tier, sewer, garbage, stormwater, inside/outside city status, late fee, field visit, shutoff fee, deposit, private leaks, irrigation and meter reread/test fee before calling.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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