Akron Water Utilities Quick Desk: Pay, Log In, Call, Request Help or Report a Water/Sewer Problem
This guide is for City of Akron utility customers in Ohio. Use it to reach the official WebConnect utility account page, call the Utilities Business Office, understand payment fees, mail or drop off a payment, request bill assistance, dispute a charge, report water main breaks or brown water, check 2026 sewer-bill math, and avoid paying the wrong “Akron” utility provider.
Start Here: What Do You Need?
User intent |
Best official action |
Have ready |
Akron-specific detail |
|---|---|---|---|
Pay Akron water/sewer bill online |
Use Akron Utilities Business Office WebConnect at h2o.ci.akron.oh.us. |
Account number, service address, username/password if registered, payment method. |
WebConnect states customers can view account information, sign up for e-bill, pay the bill and more. |
Register or recover portal access |
Use WebConnect first-time user, username/password recovery, or Akron’s newer paymybill sign-up route if your bill/City page directs you there. |
Utility account number, owner/account name, email, service address. |
Registration is required for premium access on WebConnect. |
Ask billing question |
Call the Utilities Business Office at 330-375-2554. |
Account number, bill date, amount due, payment confirmation, service address. |
UBO call hours are listed as Monday-Friday, 8 a.m.-4 p.m. in City payment notices. |
Pay by phone / ask about phone payment |
Call UBO at 330-375-2554 during business hours. |
Account number and payment method. |
WebConnect notice says IVR/phone and online portal payments carry vendor convenience fees. |
Mail a payment |
Mail to Utilities Business Office, PO Box 3674, Akron, OH 44309. |
Bill stub, check/money order, account number on memo line. |
Use mail only when there is enough time before the due/service-turnoff date. |
Drop off payment |
Use the UBO payment drop box at 1180 S. Main St., Akron, OH. |
Check or money order, bill stub, account number. |
Do not use a drop box for cash unless the City explicitly instructs otherwise. |
Dispute a charge |
Call UBO at 330-375-2554 quickly or mail a written complaint to the billing complaints address. |
Bill copy, disputed line, meter read/photo, prior payments, explanation. |
Rules notice says disputed-charge contact must be made within 10 days of the date appearing on the same line as amount due. |
Need bill assistance |
Ask about Akron Water and Sewer Bill Assistance / low-income discount / utility bill relief. |
Account number, income proof, ID, application, hardship details. |
Akron sewer code authorizes a low-income discount program of up to 40% on rates and charges, effective no earlier than Jan. 1, 2026. |
Report water main break, leak or brown water |
Call Akron Water Distribution Dispatch at 330-375-2420, especially for urgent water issues. |
Exact location, cross street, water color/flow, when it started, photo if safe. |
Akron Water Distribution public service listings route emergencies such as water main breaks, leaks and brown water to this line. |
Report non-emergency city issue |
Use Akron 311 or call 311 inside the city / 330-375-2311 from another phone. |
Address, issue type, photo, contact details, service request number. |
Akron 311 includes “Pay Water Bill” and “Report Issue” options. |
Provider check: “Akron water” can mean City of Akron, another Ohio city using Akron water, an apartment submetering company, or a different Akron in another state. This page is for City of Akron, Ohio utility billing. Match the name on your bill before paying.
Official Akron Water Utilities Contact Box
Utilities Business Office
Address:
1180 S. Main St., Suite 110
Akron, OH 44301
Mail payments:
Utilities Business Office
PO Box 3674
Akron, OH 44309
Billing / Customer Service
Phone: 330-375-2554
Email: UBO@AkronOhio.gov
Fax: 330-375-2308
Typical phone hours: Monday-Friday, 8 a.m.-4 p.m.
Water / 311 Routing
Water Distribution Dispatch: 330-375-2420
Akron 311: call 311 in Akron or 330-375-2311 from another phone.
Use water dispatch for active water leaks, brown water, main breaks or emergency water issues.
Official Akron links:
Bill Pay and Login: WebConnect, Phone, Mail and Drop Box
WebConnect
Best for viewing account details, signing up for e-bill and making online payments.
Phone help
Call 330-375-2554 for billing, payment, account, extension or dispute questions.
Mail to UBO PO Box 3674, Akron, OH 44309 when there is enough processing time.
Drop box
Use 1180 S. Main St. drop-box route for check/money-order style payment.
Open the official utility account page
Use the City-linked WebConnect page at h2o.ci.akron.oh.us. If Akron’s official “Pay My Bill” page directs you to a newer SpryPoint/PayMyBill sign-up, follow only the City-linked path.
Sign in or create access
Enter your username and password if registered. First-time users should use the registration/sign-up prompts and have the utility account number and service address ready.
Confirm account details before paying
Match the service address, account number, bill amount, due/service-turnoff date and payment method. Save the confirmation number after paying.
Call if the account is late or close to turnoff
If the bill is disputed, late, scheduled for turnoff, or payment failed, call UBO at 330-375-2554 instead of relying only on an online receipt.
Payment method |
Official / practical detail |
Best for |
Important caution |
|---|---|---|---|
WebConnect online |
View account information, sign up for e-bill, pay the bill and more. |
Routine online management and e-billing. |
Vendor convenience fee applies to online payments. |
E-check online |
WebConnect notice lists $0.80 for electronic check payments. |
Lower-fee online payment. |
Confirm bank routing/account information before submitting. |
Credit card online |
WebConnect notice lists $2.15 for credit card payments. |
Fast card payment when fee is acceptable. |
Save card receipt and utility confirmation number. |
Phone / IVR help |
Call UBO at 330-375-2554 for billing and phone-payment routing. |
Questions, late account, turnoff concern, payment arrangement. |
WebConnect says IVR/phone payments also carry vendor convenience fees. |
Mail |
Utilities Business Office, PO Box 3674, Akron, OH 44309. |
Routine payment with enough mailing time. |
Do not mail if the account is near service turnoff or dispute deadline. |
Drop box |
UBO payment drop box at 1180 S. Main St., Akron. |
Physical after-hours payment. |
Use check/money order and include account number; avoid cash unless City says otherwise. |
Bank bill pay |
Set City of Akron as payee through your bank if you use bank-issued checks. |
Customers trying to avoid card portal fees. |
Bank may mail a paper check; allow enough time and use account number. |
Assistance or arrangement |
Contact UBO and ask about Akron assistance/discount options. |
Past due, fixed income, low-income household, leak-related hardship. |
Ask before the service-turnoff date or complaint window expires. |
Portal fee note: WebConnect’s posted notice says the payment vendor charges $0.80 for e-check and $2.15 for credit card payments made through the IVR phone system or online portal. The City may update vendors or routes, so verify the fee shown on the payment screen before submitting.
Due Dates, Disputes, Complaints and Turnoff Protection
Dispute quickly
Akron utility rules say a customer disputing a charge must contact the Utilities Business Office within the required 10-day notice period.
Turnoff risk
Failure to call within the dispute period and failure to pay before the service-turnoff date can result in service turnoff without further notice.
Credits / refunds
Rules allow credits when there is a meter-reading error, over-registration greater than 2%, or a charge paid twice/incorrectly.
Billing issue |
Akron rule / route |
What the customer should do |
|---|---|---|
Disputed charge |
Call 330-375-2554 within 10 days of the date on the same line as the amount due. |
Ask for a case note and staff name; save bill copy and evidence. |
Written complaint |
Rules allow written complaint by mail, postmarked within the same 10-day period. |
Mail to City of Akron Utilities Business Office, PO Box 3665, Akron, OH 44309-3665, Attention: Complaints Billing. |
Meter-read error |
Credit/refund may be available when an error was made reading the meter or preparing the bill. |
Take a meter photo if safely accessible and compare with the bill reading. |
Meter over-registers |
Refund/abatement may be made when meter test shows average over-registration greater than 2%. |
Ask UBO what meter-test process and possible adjustment apply. |
Double or incorrect payment |
Rules allow credit when a charge was paid twice or incorrectly. |
Send confirmation numbers, bank/card proof and bill copies. |
Estimated reading |
Rules say no refunds are made based on estimated readings. |
Ask how to get an actual read or verify the next read. |
Partial payment |
Rules say partial payments are accepted only under unusual and extraordinary circumstances. |
Ask for a payment arrangement before relying on a partial payment. |
Payment application |
Combined utility payments are applied across arrearages and current charges under City rules. |
Ask how payment will split between water, sewer, curb service and recycling. |
Do this before the deadline: If the bill looks wrong, call 330-375-2554 immediately and document the call. Waiting until after the turnoff date or complaint window can limit options, even if the bill later appears questionable.
Start, Stop, Transfer or Update an Akron Utility Account
Start / assume billing
- Call UBO at 330-375-2554 before move-in or closing.
- Have property address, owner name, mailing address and daytime phone ready.
- Ask whether the account can be in owner name only for your property type.
- Ask whether any water utility billing deposit applies.
Stop / final bill
- Call before selling or moving out.
- Have service address, final date and forwarding address ready.
- Ask how final meter reading and remaining balance will be handled.
- Save any closing statement or settlement statement if property was sold.
Update account
- Update mailing address and email before bills are missed.
- Ask about e-bill or automatic bank draft if available.
- Confirm trash/recycling/curb service lines on the combined bill.
- Keep UBO email confirmations and case notes.
Ownership note: Akron utility records and property closing can be sensitive. If you bought or sold property, keep the settlement statement and call UBO before assuming the online portal will update automatically.
2026 Akron Water, Sewer, Curb Service and Recycling Bill Basics
Combined utility bill
Akron utility billing may include water, sewer, curb service and recycling charges on a combined statement.
2026 sewer rate
Akron code lists the 2026 regular sewer service charge at $11.22/HCF and limited service rate at $3.94/HCF.
Fixed charges matter
The sewer code also includes a fixed monthly billing charge and a fixed cost recovery charge by meter size.
2026 sewer-bill item |
Official code detail |
Customer tip |
|---|---|---|
Regular sewer service charge |
$11.22/HCF beginning no earlier than January 1, 2026. |
HCF means hundred cubic feet; 1 HCF is about 748 gallons. |
Limited service sewer charge |
$3.94/HCF beginning no earlier than January 1, 2026. |
Ask UBO whether your account is regular or limited service. |
Annual 2027-2029 increase |
Code states regular and limited service rates increase by 5.3% annually from Jan. 1, 2027 through Jan. 1, 2029. |
Useful for budget planning after 2026. |
Fixed billing charge |
$3.75 per month for non-master-meter accounts; $60.78 per month for master-meter accounts. |
This charge can appear even when water use is low. |
2026 fixed cost recovery, 5/8", 3/4", 1" |
$5.00 per month. |
Common small-meter accounts should check this line separately from usage. |
2026 fixed cost recovery, 1-1/2" |
$25.00 per month. |
Larger meter size means higher fixed charge. |
2026 fixed cost recovery, 2" |
$40.00 per month. |
May apply to larger residential, commercial or special service. |
2026 fixed cost recovery, 3" |
$80.00 per month. |
Verify meter size if bill seems unusually high. |
2026 fixed cost recovery, 4" |
$125.00 per month. |
Usually not a normal small residential meter context. |
Low-income sewer discount authority |
Code authorizes a discount program of up to 40% on rates and charges for low-income users within Akron. |
Ask UBO whether your household qualifies and what application is required. |
Bill comparison tip: Do not compare only the total. Separate water consumption, sewer service, fixed billing charge, fixed cost recovery, curb service, recycling, payment fee, arrears, penalties, leak adjustment and assistance credits.
High Akron Water/Sewer Bill: Leaks, Sewer Math and Bill Relief
1. Test toilets
Add food coloring to the tank, wait 15 minutes without flushing, and repair if color appears in the bowl.
2. Compare usage
Check whether water consumption, sewer charge, fixed charge or refuse/recycling caused the increase.
3. Document repair
Keep plumber receipt, parts receipt, photos and repair dates before asking for relief or adjustment.
4. Contact UBO
Call 330-375-2554 or email UBO@AkronOhio.gov about bill relief, adjustment or payment plan options.
High-bill clue |
Likely cause |
What to ask Akron UBO |
|---|---|---|
Water usage increased |
Running toilet, irrigation, hose, service-line leak, water softener, meter catch-up. |
“Was this actual, estimated or corrected usage?” |
Sewer line increased more than water |
2026 sewer rate, fixed cost recovery charge, regular vs limited service rate, HCF usage. |
“Can you explain regular sewer rate, fixed billing charge and fixed recovery charge on my bill?” |
Usage seems impossible |
Meter-read error, leak, vacant property usage, bad fixture, estimated-to-actual catch-up. |
“Can I request meter review or compare an actual meter photo?” |
Toilet leak |
Faulty flapper, fill valve or stuck handle. |
“Does Akron utility bill relief apply, and what notarized form or repair proof is needed?” |
Unknown underground leak |
Private service-line or buried customer-side leak. |
“What receipts or documentation are required for relief?” |
Fixed income / low income |
Possible Akron Water and Sewer Bill Assistance or low-income discount. |
“Can I apply for the discount program or bill assistance, and what income proof is required?” |
Bill includes curb service/recycling |
Combined utility billing, not just water/sewer. |
“Can you separate water, sewer, curb service, recycling, fees and arrears?” |
Customer sold property |
Final bill, closing statement, ownership/mailing update not processed. |
“Can I submit the settlement statement and verify final account responsibility?” |
Relief form detail: Akron utility bill relief materials describe toilet-leak and unknown-underground-leak relief options, require notarized forms, and route completed paperwork to UBO@AkronOhio.gov, fax 330-375-2308, or the Utilities Business Office at 1180 S. Main St., Suite 110, Akron, OH 44301.
Report Water Main Break, Brown Water, Sewer Issue or 311 Request
Water main break / leak
Call Akron Water Distribution Dispatch at 330-375-2420 for urgent water main break, leak or emergency water issue.
Brown water
Brown water can follow main breaks, flushing or distribution work. Report it with location, time and whether all taps are affected.
Akron 311
Use Akron 311 for reportable city issues, status checks and non-emergency routing. Call 311 in Akron or 330-375-2311 from another phone.
Issue |
Best route |
Say this first |
|---|---|---|
Water main break |
Water Distribution Dispatch: 330-375-2420. |
“Water is flowing at [address/cross street], affecting [street/sidewalk/yard], started [time].” |
Brown water |
Water Distribution Dispatch or 311 routing. |
“Water is brown at [address], affecting [one tap/all taps], started [time].” |
No water / low pressure |
Water Distribution Dispatch for urgent area issue; plumber if only one fixture or private-side issue. |
“No/low water at [address]. Neighbors [are/are not] affected.” |
Hydrant leaking or damaged |
311 or Water Distribution Dispatch depending urgency. |
“Hydrant at [location] is [leaking/damaged/open].” |
Sewer backup |
311/City routing or urgent sewer/plumbing response depending source and severity. |
“Wastewater is backing up at [fixture/location]. I stopped water use.” |
Basement water |
Determine clean stormwater vs wastewater; use 311/sewer/plumber route accordingly. |
“Water is [clean/dirty/unknown], entering from [floor drain/wall/toilet/street], depth is [inches].” |
Non-emergency city issue |
Akron 311 online/app/phone. |
“I need a service request for [issue] at [address]. Please give me the request number.” |
Sewer safety: If wastewater is backing up, stop using showers, laundry, dishwasher and toilets, keep children and pets away, avoid contact, and document damage only when safe.
Akron Water Quality, Lead Service Lines and Annual Report
Annual report
Akron Water Supply Bureau publishes a Drinking Water Consumer Confidence Report. The 2024 report was published in May 2025.
Water system work
Akron Water Supply Bureau documents and standards cover construction, service-line requirements and lead-free materials.
Lead testing route
Local service listings route lead-testing kit questions to Akron Water Distribution Division at 330-375-2420.
Water-quality question |
Official route |
Customer action |
|---|---|---|
Where do I read annual water results? |
Open the Akron Water Supply Bureau Drinking Water Consumer Confidence Report. |
Check the latest published report and report year. |
Brown or discolored water |
Call Water Distribution Dispatch at 330-375-2420 or use 311 if non-urgent. |
Report whether all taps or one tap are affected and whether neighbors see it. |
Lead service line concern |
Call Water Distribution Division and ask about lead testing/service material information. |
Have property address, age of home and plumbing details ready. |
Boil advisory |
Use City of Akron official notices, 311 updates or Water Distribution guidance. |
Follow boil instructions until the City says advisory is lifted. |
Construction near water lines |
Water Supply Bureau specifications require inspection and approval for water-line work. |
Contractors should coordinate with Akron Water Supply/Distribution before backfilling. |
Digging on property |
Call 811 before digging and ask whether private lines need private locating. |
Do not dig near water/sewer/electric/gas lines without locates. |
Akron Utility Bill vs. Suburban, Apartment or Third-Party Bill
Before paying: City of Akron water/sewer service can appear in Akron and some surrounding service contexts, but a suburb, landlord, apartment billing company or third-party submetering company may bill differently. Use the provider name on the bill first.
If your bill says… |
Use this route |
Do not do this |
|---|---|---|
City of Akron / Akron Utilities Business Office |
Use WebConnect, UBO phone 330-375-2554, City mail/drop-box route and Akron 311. |
Do not pay a random “Akron water” search result or another Akron town portal. |
Town/Village/County utility |
Use that jurisdiction’s official portal and phone number. |
Do not assume Akron UBO can access your account. |
Apartment / landlord / submeter company |
Ask whether water/sewer is direct-metered, submetered, allocated or included in rent. |
Do not create an Akron City account unless Akron bills the unit directly. |
Homeowner association |
Ask whether the fee is water, sewer, stormwater, common-area irrigation or reserve/maintenance. |
Do not assume HOA charges are City water usage. |
Trash/recycling only dispute |
Ask UBO to separate curb service/recycling from water/sewer lines. |
Do not treat trash/recycling total as a water usage spike. |
Ohio Edison / FirstEnergy / gas supplier |
Use the electric or gas utility/supplier route. |
Do not confuse electric/gas supplier solicitations with Akron water billing. |
Google Map: Akron Utilities Business Office / Payment Drop Box
Visit caution: Call 330-375-2554 before visiting if you need in-person help, current lobby status, payment deadline protection, or documents for a dispute/assistance request.
Route |
Address / phone |
Use for |
|---|---|---|
Utilities Business Office |
1180 S. Main St., Suite 110, Akron, OH 44301 |
Billing, account, assistance, dispute and payment-drop reference. |
Mail payments |
Utilities Business Office, PO Box 3674, Akron, OH 44309 |
Mailed check/money-order payments with bill stub/account number. |
Written complaints |
City of Akron Utilities Business Office, PO Box 3665, Akron, OH 44309-3665, Attention: Complaints Billing |
Written disputed-charge complaint within the applicable notice period. |
Billing phone |
330-375-2554 |
Payment, login, dispute, account setup, assistance and bill questions. |
Water Distribution Dispatch |
330-375-2420 |
Water main breaks, leaks, brown water, emergency water-distribution issues. |
Akron 311 |
311 in Akron / 330-375-2311 from another phone |
Non-emergency city service requests and status checks. |
Akron Water Utilities FAQ
What is the Akron water bill customer service phone number?
Call the City of Akron Utilities Business Office at 330-375-2554 for billing, account, payment, dispute, payment arrangement and assistance questions.
Where do I pay my Akron water bill online?
Use the City of Akron Utilities Business Office WebConnect portal at h2o.ci.akron.oh.us. The portal states customers can view account information, sign up for e-bill, pay the bill and more.
Does Akron charge a fee for online or phone utility payments?
Yes. The WebConnect notice says the payment vendor charges $0.80 for electronic check payments and $2.15 for credit card payments made through the IVR phone system or online portal.
Where do I mail my City of Akron utility payment?
Mail payments to Utilities Business Office, PO Box 3674, Akron, OH 44309. Include the bill stub and write the account number clearly on the check or money order.
Where is the Akron Utilities Business Office?
The Utilities Business Office is listed at 1180 S. Main St., Suite 110, Akron, OH 44301. Call 330-375-2554 before visiting to confirm current lobby, document and payment rules.
Who do I call for an Akron water main break or brown water?
Call Akron Water Distribution Dispatch at 330-375-2420 for urgent water-distribution issues such as water main breaks, leaks, brown water or emergency water problems.
How do I report a non-emergency Akron city issue?
Use Akron 311 online or call 311 inside Akron. From another phone, use 330-375-2311. Akron 311 includes “Pay Water Bill” and “Report Issue” options.
What is the 2026 Akron sewer rate?
Akron code lists the regular sewer service charge at $11.22 per HCF and the limited service sewer charge at $3.94 per HCF beginning no earlier than January 1, 2026. The code also lists fixed billing and fixed cost recovery charges.
Does Akron offer water or sewer bill assistance?
Akron materials reference water/sewer bill assistance and utility bill relief. Akron sewer code also authorizes a low-income discount program of up to 40% on rates and charges for users within Akron. Call 330-375-2554 or email UBO@AkronOhio.gov to ask what current application applies.
How do I dispute an Akron utility charge?
Call 330-375-2554 quickly. Akron utility rules say disputed-charge contact must be made within the required 10-day notice period. Written complaints may be mailed to the Utilities Business Office complaints address listed in the rules.
30-Second Akron Water Utilities Checklist
Pay/login: use WebConnect at h2o.ci.akron.oh.us or the City-linked Pay My Bill route.
Billing phone: call Akron Utilities Business Office at 330-375-2554; email UBO@AkronOhio.gov.
Payment fees: WebConnect notice lists $0.80 e-check and $2.15 credit-card vendor fees for online/IVR payments.
Mail/drop: mail to UBO PO Box 3674, Akron, OH 44309; drop-box/payment reference at 1180 S. Main St.
Water emergency: call Water Distribution Dispatch at 330-375-2420 for main breaks, leaks or brown water.
2026 sewer: regular sewer service is $11.22/HCF plus fixed charges; ask UBO to break out water, sewer, curb service and recycling.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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