Jackson County Water Utility Desk: Pay, Log In, Call or Fix Service Fast
Use this guide when you need the official Jackson County Water Utility bill-payment portal, phone payment number, Customer Service desk, office address, automatic bank draft, owner or rental service application, meter-set fee, membership rule, reconnect fee, leak adjustment, boil-water advisory alert or drinking-water quality report.
Start Here: Choose the Right Jackson County Water Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Use the official JCWU payment portal linked from Payment Options. |
Account number, service address, bill amount and payment method. |
The official website’s Pay Bill Online link goes to jacksoncountywater.epayub.com. |
Pay by phone |
Call 1-833-909-3206. |
Account number and payment method. |
This is the payment line. For account questions, call 812-358-3654. |
Billing, service or account help |
Call 812-358-3654 during business hours. |
Account number, service address, payment confirmation, member/applicant name. |
Office hours are Monday-Friday, 8:00 AM-4:30 PM. |
Visit or mail |
Use P.O. Box 56 / 1119 W Spring Street, Brownstown, IN 47220. |
Bill stub, check/money order, application, photo ID if setting service. |
Use the street address for map/visit and the P.O. Box for mailing context. |
Set up automatic payment |
Complete the Automatic Bill Pay form. |
Name, service address, account number, bank name, checking account number, routing number and contact phone. |
ACH drafts on the due date; weekend/holiday drafts move to next business day. |
Start owner service |
Use the Service Application – Owner. |
Start date, service address, driver license, photo ID, meter status, membership status, emergency contact. |
Owners must hold a membership; new membership is listed as $100. |
Start rental service |
Use the Service Application – Rental. |
Start date, service address, driver license, photo ID, previous address, landlord name/phone and emergency contact. |
Renters are not required to purchase a membership, but owner/landlord details matter. |
Boil-water advisory |
Watch for an automated call and verify contact info with the office. |
Current phone number, service address, account name. |
JCWU says affected customers receive an automated call from 833-909-3206. |
Provider check: this page is for Jackson County Water Utility, Inc. in Brownstown, Indiana. If your bill says Jackson County Water & Sewerage Authority, Jackson County Utility Authority, or another state/county utility, do not use this Indiana payment portal.
Official Jackson County Water Utility Contact Box
Customer Service / Office
Jackson County Water Utility, Inc.
P.O. Box 56
1119 W Spring Street
Brownstown, IN 47220
Phone: 812-358-3654
Email: mail@jacksoncountywater.com
Hours: Monday-Friday, 8:00 AM-4:30 PM
Payment Routes
Online: official epayub portal from JCWU website.
Phone payment: 1-833-909-3206
ACH: Automatic Bill Pay form through JCWU website.
Utility Role
JCWU says it provides safe drinking water to more than 5,600 customers across 5 counties.
The utility is responsible for its water lines, the line from its line to the meter, and the meter; the owner is responsible past the meter.
Route |
Use for |
Practical note |
|---|---|---|
Billing help, service setup, existing-meter questions, leak adjustment, membership, tariff questions, boil-advisory contact updates and water-quality questions. | Call during 8 AM-4:30 PM business hours. | |
Phone payment and boil-water advisory automated call source. | Save payment confirmation and keep phone number current. | |
General non-urgent customer service email. | Do not email full bank/card details. | |
Leak repair certification or receipt listed on the leak-adjustment form. | Include account name, service address and leak-adjustment request context. | |
1119 W Spring Street | Office visit, customer service, applications, tariff review, water board meeting location. | The water-quality report says board meetings are regularly held on the first Thursday at 7:30 PM at the office. |
Indiana IDEM / IURC context | Water quality, lead information and nonrecurring charge filing context. | Use official state resources for regulatory questions beyond account service. |
Bill Pay and Login: Online Portal, Phone Pay and Automatic Bank Draft
Online payment
JCWU describes online bill payment as fast, easy and secure.
Phone payment
Call 1-833-909-3206 and follow the prompts.
ACH draft
Drafts from checking account on the bill due date.
Monthly statement
ACH customers continue receiving monthly statements.
Open the official payment page
Start at Jackson County Water Payment Options and choose “Pay Now,” or use the official portal linked from the website.
Confirm the account before paying
Match the account number, customer/member name, service address and amount due before submitting. Rural water accounts can be easy to confuse if you own or rent more than one property.
Use phone pay when portal access fails
Call 1-833-909-3206 and follow the prompts. Keep the confirmation number until the next statement or account history shows the payment.
Use ACH for recurring payment
Complete the Automatic Bill Pay form with checking account and routing details. Contact the office at least 5 business days before your due date if you have billing questions or need to cancel/change the draft.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Online bill pay | JCWU links Pay Bill Online to the official epayub portal. | Fast online payment. | Use the official JCWU link instead of a search-ad result. |
Phone payment | Call 1-833-909-3206. | Customers who prefer prompts or cannot open the portal. | Call Customer Service separately for account disputes. |
Automatic bank draft / ACH | Drafts on your due date; if due date falls on weekend or holiday, draft occurs next business day. | Never missing the monthly bill. | Make sure funds are available on the due date. |
ACH returned payment | If returned for any reason, JCWU mails a past-due notice and payment must be made at the office within 10 days; returned fees may apply. | Fixing returned bank draft quickly. | Two returned payments in a 12-month period may cancel automatic bank payment service. |
ACH cancellation | Written notice must be received at least 5 business days before the due date, or you can stop by the office and sign a cancellation form. | Changing banks, closing account or stopping draft. | Final bills are not withdrawn by ACH; use other final payment options shown on the bill. |
Billing question before ACH | Contact the office at least 5 business days before the due date if you have statement questions. | Avoiding wrong-draft concerns. | Do not wait until draft day to dispute the amount. |
Payment record | ACH amount/date appears on your bank statement as proof of payment. | Proof if payment is questioned. | Notify JCWU within 30 days if amount differs from your bill or you believe an error occurred. |
Official payment links:
Start Service: Owner, Rental, Membership and Meter Set
Owner / new member
- Use the owner application.
- Choose existing meter/pit or new meter set.
- Owners are required to hold a membership.
- New membership is listed as $100.
- Upload government-issued photo ID or driver license.
Rental applicant
- Use the rental application.
- Enter start date, service address and mailing address.
- Provide applicant driver license number and state.
- Upload applicant/co-applicant photo ID if applicable.
- Provide landlord name and landlord phone.
New meter / line extension
- Standard 5/8″ x 3/4″ meter set is listed at $1,800.
- One-inch meter tapping fee is listed at $2,300 in the filing notice.
- Larger meters require contacting JCWU for cost.
- Line extensions can add charges based on distance and materials.
- JCWU contacts applicant after forms are received.
Service item |
Official detail |
Micro-step |
|---|---|---|
Check service area | FAQ says to contact JCWU first to find out if the utility services your location. | Call 812-358-3654 before buying materials or planning a meter set. |
Existing meter pit | If an existing meter pit is in place, you may not be required to purchase a meter set. | Ask JCWU to verify meter/pit status. |
New 5/8″ x 3/4″ meter set | $1,800, including installation of the meter and meter pit. | Budget for extra line-extension charges if needed. |
One-inch meter tapping fee | $2,300 listed in the 30-day filing notice for nonrecurring charges. | Use only after confirming meter size with JCWU. |
Membership | Property owners must purchase membership; membership is $100, nonrefundable but transferable. | Select New Member if you need membership on the owner application. |
Renters | FAQ says renters are not required to purchase membership. | Use rental application and landlord details. |
Photo ID upload | Owner and rental forms ask for government-issued ID/license upload. | Use readable photo or scan; call if upload help is needed. |
Private service line | User installs and maintains service line from JCWU distribution connection to premises at user expense. | Discuss meter location and private cutoff valve with plumber. |
Private cutoff valve | Water User’s Agreement says user shall install and maintain a private cutoff valve on user side of meter. | Install this so you can shut water off without touching utility equipment. |
Utility cutoff/meter | JCWU retains ownership and exclusive right to use cutoff valve and water meter, including turning on/off. | Never self-restore or operate utility-owned equipment. |
2026 Fee Checks: Membership, Meter Set, Reconnect and After-Hours Service
JCWU’s website links a tariff PDF, and the 2024 Indiana Utility Regulatory Commission filing notice lists proposed nonrecurring charges. Because rural water tariffs can be amended, call 812-358-3654 before using these amounts for a closing statement or contractor quote.
Membership
$100 for new owner membership, nonrefundable but transferable.
5/8″ tap / meter
$1,800 listed for standard meter set/tapping fee.
Reconnect
$41 reconnect charge listed in FAQ/filing notice.
After-hours service
$56 listed for service outside business hours in the filing notice.
Charge / issue |
Amount listed in official source |
When it matters |
|---|---|---|
New owner membership | $100 | Owners are required to hold membership; renters are not required to purchase membership. |
Standard 5/8″ x 3/4″ meter set | $1,800 | New meter set with meter and meter pit installation, excluding extra line-extension needs. |
5/8 meter tapping fee | $1,800 | Listed in 30-day filing notice for nonrecurring charges. |
One-inch meter tapping fee | $2,300 | Listed in 30-day filing notice; confirm before ordering larger service. |
Meter fee | $41 | Listed in 30-day filing notice. |
Reconnect charge | $41 | FAQ says if water has been disconnected by JCWU, there will be a $41 reconnect fee. |
Service outside business hours | $56 | Listed for Saturday, Sunday, holidays, before 8 AM and after 4:30 PM. |
Line extension | Additional charges based on distance and materials. | Applies when existing main/meter setup cannot serve the location directly. |
Larger meters | Contact JCWU for cost. | Commercial, farmstead, large-volume or special-service requests. |
Returned ACH/nonpayment fees | Fees may include late charges, non-payment fees and collections fees. | Returned bank draft or unpaid past-due notice scenario. |
Bill-check tip: because JCWU is a rural water utility and not a sewer/trash/stormwater billing office, a high “utility” cost may be from water usage, meter/tap/setup fees, reconnect/nonpayment fees, leak consumption or private-side plumbing—not city sewer or garbage lines.
High Bill, Private Leak, Leak Adjustment or Pool Fill Question
Utility responsibility
JCWU fixes its lines, the line from its line to the meter, and the meter.
Owner responsibility
Owner is responsible for anything past the meter, including private line and shutoff valve.
Leak adjustment
Can save 40% of leak usage and include up to three consecutive months.
No pool adjustment
JCWU says it does not offer adjustments for swimming-pool filling.
High-bill cause |
Fast check |
What to ask JCWU |
|---|---|---|
Private service-line leak | Check wet soil between meter and house, crawlspace, basement, farm line or hydrant line. | Is the leak past the meter or on utility-maintained infrastructure? |
Toilet leak | Use dye test in tank and watch for color in bowl without flushing. | Does usage look like a true leak? |
Livestock / farmstead line | Check frost-free hydrants, trough valves, long buried lines and outside spigots. | Can the bill be reviewed after repair? |
Water softener / appliance | Check softener regeneration, water heater relief valve and appliance supply lines. | Would repair documentation support leak adjustment? |
Pool fill | Compare high usage with pool fill dates. | JCWU FAQ says pool filling is not adjusted. |
Leak adjustment eligibility | Leak must be a true leak, repaired, and not just high usage. | Have I used my one adjustment within the last 5 years? |
Repair proof | Leak form asks for leak location, start/stop date, repair date and who repaired it. | Email receipt/certification to billing@jacksoncountywater.com or provide copy to office staff. |
Multiple months | Adjustment can include up to three consecutive months. | Which billing months were affected and how will the adjustment be applied? |
Boil-Water Advisory, Automated Calls and Contact Updates
Automated advisory call
If affected by a boil-water advisory, JCWU says you will receive an automated phone message from its office.
Call source
JCWU says boil-advisory calls come from 833-909-3206.
Update your number
Call 812-358-3654 Monday-Friday 8 AM-4:30 PM to make sure JCWU has your most recent contact information.
Advisory issue |
What to do |
Best practice |
|---|---|---|
Received a boil advisory call | Follow the message and check whether your address/area is affected. | Write down the date, time and instructions. |
Missed or unsure about call | Call 812-358-3654 during office hours. | Ask whether your service address is under advisory. |
Phone number changed | Update contact information with the office. | Do this before emergencies so alerts reach you. |
After water outage or pressure loss | Watch for automated call and check official channels. | Use bottled/boiled water if advised until advisory is lifted. |
Need general state boil-advisory info | JCWU links Indiana boil advisory information from its advisory page. | Use state guidance for general safety, but use JCWU for your address status. |
Boil-advisory phone number looks like payment line | JCWU lists 833-909-3206 as the number for automated boil-water calls and also phone payment. | Do not share payment details unless you initiated the official payment call. |
Water Quality, Source Water, Lead, PFAS and Public Meetings
2024 report
The 2024 Annual Drinking Water Quality Report says drinking water met or exceeded EPA and Indiana drinking-water health requirements.
Source water
The report says JCWU’s water source is groundwater supply wells along the East Fork of the White River, pumping from a sand and gravel aquifer.
Purchased water areas
The report says JCWU purchases drinking water from Crothersville Water Utility and Indiana American to serve a portion of the service area.
Water-quality topic |
Official context |
Best user action |
|---|---|---|
Latest CCR | 2024 Annual Drinking Water Quality Report is posted as a PDF on the JCWU site. | Open the current report before making safety claims. |
Manager contact | Report says questions can be directed to Larry McIntosh, Manager, at 812-358-3654. | Call during business hours for report questions. |
Compliance statement | Report says 2024 drinking water met or exceeded EPA and Indiana health requirements. | Use the CCR tables for exact detected constituents. |
Source water | Groundwater supply wells along the East Fork of the White River pump from a sand and gravel aquifer. | Use source context for taste, hardness and groundwater questions. |
Purchased water | Some service areas receive water from Crothersville Water Utility and Indiana American. | Check report tables for Reddington and Crothersville service areas if applicable. |
Lead | Report explains lead can come from household plumbing and recommends flushing tap 30 seconds to 2 minutes when water has been sitting for several hours. | Test water if concerned and review lead information. |
Lead service-line inventory | 2024 report provides a link to IDEM 120Water inventory viewer. | Check property-specific service-line material when available. |
PFAS / UCMR5 | Report says samples were collected under EPA’s UCMR for PFAS and lithium and lists detected PFAS compounds. | Call 812-358-3654 to view detailed results if needed. |
Wellhead protection | JCWU has a Wellhead Protection Plan available for review at the office; IDEM conducted a Source Water Assessment in 2008. | Ask for Wellhead Protection Plan or Source Water Assessment context. |
Public participation | Report says water board meetings are regularly held first Thursday of each month at 7:30 PM at 1119 W Spring Street. | Call first to confirm meeting date/time before attending. |
Local Notes: Brownstown, Jackson County, Rural Lines and Owner Responsibility
Local issue |
Why it matters |
Best next step |
|---|---|---|
Brownstown office | JCWU lists 1119 W Spring Street, Brownstown, IN 47220 as office location. | Use for office visits, map, customer service and board meeting context. |
P.O. Box 56 | The official site lists P.O. Box 56 with the office address. | Use bill/payment stub instructions when mailing payment. |
Five-county service statement | FAQ says JCWU provides safe drinking water to more than 5,600 customers across 5 counties. | Confirm service availability before assuming your rural property is inside coverage. |
Owner side of meter | Owner is responsible for anything past the meter, including private service line and shutoff valve. | Call JCWU before plumber work to confirm responsibility boundary. |
Utility side of meter | JCWU is responsible for its water lines, the line to meter and the meter. | Report leaks near meter or public line quickly. |
Easements/right-of-way | Owner agreement says user must provide easements, licenses and rights-of-way required by JCWU. | Resolve easement issues before expecting line extension or meter set. |
No resale | Water User’s Agreement says water is furnished for domestic and farmstead purposes but not resale. | Ask JCWU before unusual/shared/commercial resale arrangements. |
Swimming pool fill | FAQ says JCWU does not offer adjustments for filling swimming pools. | Budget full water usage before filling. |
Private cutoff valve | User must install and maintain a private cutoff valve on user side of meter. | Install/maintain it so emergencies can be controlled without touching JCWU equipment. |
Map: Jackson County Water Utility Office
Location / route |
Address or phone |
Use for |
|---|---|---|
Jackson County Water Utility office | 1119 W Spring Street, Brownstown, IN 47220 | Customer service, applications, payment questions, tariff review, water board meeting location. |
Mailing reference | P.O. Box 56, Brownstown, IN 47220 | Mailing payment/application correspondence when directed by bill or office. |
Customer Service phone | 812-358-3654 | Billing, account, service setup, leak adjustment, contact update, water-quality questions. |
Phone payment | 1-833-909-3206 | Automated phone payment; also listed as automated boil-advisory call source. |
Office hours | Monday-Friday, 8:00 AM-4:30 PM | Call or visit during business hours for staff help. |
Jackson County Water Utility FAQ
What is the Jackson County Water Utility phone number?
Call Jackson County Water Utility Customer Service at 812-358-3654. Use this number for billing questions, account help, service applications, leak adjustment, contact updates, water-quality questions and general customer service.
What is the Jackson County Water Utility phone payment number?
Call 1-833-909-3206 to pay your JCWU bill by phone. Have your account number and payment method ready before calling.
Where do I pay my Jackson County Water bill online?
Start from the official Payment Options page at JacksonCountyWater.com and choose Pay Bill Online, or use the official payment portal at jacksoncountywater.epayub.com.
Where is the Jackson County Water Utility office?
The office is listed as P.O. Box 56, 1119 W Spring Street, Brownstown, IN 47220. Office hours are Monday through Friday, 8:00 AM to 4:30 PM.
How do I set up automatic bank payment?
Use the Automatic Bill Pay form. You will need your name, service address, account number, bank name, checking account number, routing number and contact phone. The draft occurs on your due date, or next business day if the due date falls on a weekend or holiday.
How much is a new Jackson County Water membership?
JCWU FAQ and owner application list a new membership at $100. Owners are required to hold a membership. Memberships are nonrefundable but transferable, and renters are not required to purchase a membership.
How much is a standard new meter set?
JCWU lists a standard 5/8-inch by 3/4-inch meter set at $1,800, including meter and meter pit installation. Line extensions can add extra charges based on distance and materials, and larger meters require contacting JCWU for cost.
How much is the reconnect fee?
JCWU FAQ says that if water has been disconnected by Jackson County Water Utility, there will be a $41 reconnect fee. The 30-day filing notice also lists a $41 reconnection charge.
Will JCWU adjust a high bill caused by a leak?
JCWU may approve a leak adjustment that can save a member 40% of leak usage and can include up to three consecutive months. The leak must be a true leak, repairs must be made, and only one leak adjustment every 5 years is allowed per membership. Pool filling and ordinary high usage are not adjusted.
How will I know about a boil-water advisory?
JCWU says affected customers receive an automated phone message from the office and that the automated call will come from 833-909-3206. Call 812-358-3654 during office hours to confirm your contact information or ask whether your address is affected.
30-Second Jackson County Water Checklist
Pay/Login: use JacksonCountyWater.com Payment Options → Pay Bill Online → confirm account and service address → save confirmation.
Call: Customer Service 812-358-3654; phone payment 1-833-909-3206; update boil-advisory contact info with the office.
Visit/mail: P.O. Box 56 / 1119 W Spring Street, Brownstown, IN 47220; office hours Monday-Friday 8 AM-4:30 PM.
Start service: owners use owner form, select meter status and membership; renters use rental form with landlord details and photo ID upload.
Fees to verify: $100 membership, $1,800 standard 5/8-inch meter set, $41 reconnect charge, $56 outside-business-hours service listed in official materials.
High bill: check private line, toilets, hydrants and meter-side responsibility; submit leak adjustment only after a true leak is repaired and documented.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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