Lakeland Water Bill Pay, Login, Phone and Service Help
Use this guide as a practical Lakeland utility desk. It separates customer billing from water-utility operations, explains the Lakeland Electric My Account bill-pay route used for City utility bills, lists the correct water and wastewater emergency numbers, and gives clear next steps for new service, high bills, pool-fill credits, rates, watering restrictions and water-quality questions.
Start Here: Choose the Correct Lakeland Utility Route
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay a Lakeland utility bill online |
Utility account number, service address, email/login, payment method and latest bill. |
My Account offers bill pay, AutoPay, payment wallet, alerts, bill/payment history and multiple account management with no payment fee. |
|
Quick one-time card payment |
KUBRA EZ-PAY from the official Ways to Pay page |
Most recent utility bill and card/bank information. |
KUBRA one-time online/phone payment has a listed $2.75 vendor fee per transaction. |
Pay by phone / automated account access |
863-834-9535; out of state 1-800-929-4876 |
Account number, phone number on file, payment method. |
Automated telephone system can provide balances, due dates, phone-number updates and payment-extension request access. |
Water/wastewater billing, new move-in, adjustment or bill assignment |
Finance Customer Billing: 863-834-8276 or FinanceCustomerBilling@lakelandgov.net |
Account number, service address, bill copy, move date, proof of payment or adjustment documents. |
Finance Customer Billing handles water/wastewater billing support, not water main emergencies. |
Water account or general customer service |
Lakeland Electric Customer Service: 863-834-9535 |
Account number, service address, phone/email on file. |
This line also helps update contact information used for boil-water notices and important utility communications. |
Broken water main / water problem during business hours |
Water Distribution Questions: 863-834-8714 |
Exact location, cross street, visible water, traffic hazard, callback number. |
Do not report outages or water problems by email because it can delay response. |
After-hours water emergency |
Address/cross street, leak type, water flow, hazard, callback number. |
Use for water emergencies after hours and weekends. |
|
Wastewater emergency |
Address, fixture/manhole/yard/street location, sewage backup/overflow details. |
Stop using water if sewage is backing up and keep people/pets away. |
Important routing tip: Lakeland utility bills can include more than water. Check every line item before assuming the water meter is wrong: water, wastewater, stormwater, solid waste/recycling, electric, taxes, fees, prior balance and payment posting can all affect the total.
Official Lakeland Water Utilities Phone, Address, Hours and Email
Customer Service / My Account
Phone: 863-834-9535
Toll-free: 1-800-929-4876
TDD/TTY: 863-834-8333
Hours: Monday-Friday, 7:30 AM-6:00 PM.
Use for: online account, payment, phone payment, account updates, contact information and general electric/water customer service.
Finance Customer Billing
Phone: 863-834-8276
Fax: 863-834-8281
Email: FinanceCustomerBilling@lakelandgov.net
Address:
228 S. Massachusetts Avenue
Lakeland, FL 33801
Water Utilities Operations
Water Utility Questions: 863-834-8714
Engineering/Admin: 863-834-8316
Email: WaterUtilityQuestions@lakelandgov.net
Address:
501 E. Lemon Street
Lakeland, FL 33801
Contact route |
Official detail |
Use this for |
|---|---|---|
My Account / utility bill customer service |
863-834-9535; toll-free 1-800-929-4876; Monday-Friday 7:30 AM-6 PM. |
Paying bills, My Account login, AutoPay, alerts, payment extension request, contact updates and general utility account questions. |
Finance Customer Billing |
863-834-8276; FinanceCustomerBilling@lakelandgov.net; 228 S. Massachusetts Avenue. |
Water/wastewater billing, new move-ins, impact-fee billing, bill assignment, adjustments, remote metering setup and billing support. |
Water Utilities |
501 E. Lemon Street; WaterUtilityQuestions@lakelandgov.net; Water Utility Questions 863-834-8714. |
Water utility operations questions, service availability, water distribution questions and field routing. |
Water emergency |
863-834-4248. |
After-hours or urgent water emergency, water main break or water problem needing immediate response. |
Wastewater emergency |
863-834-8277. |
Wastewater emergency, sewer backup or wastewater overflow routing. |
Water Conservation Specialist |
863-834-6193; 501 E. Lemon Street. |
Phase III watering restrictions, irrigation questions and water-conservation guidance. |
Service-area note: Lakeland Water Utilities serves a greater Lakeland service area, not every Lakeland mailing address. Before buying, building or opening a new account, confirm water/wastewater availability by address and parcel information if requested.
Pay Bill or Log In: My Account, KUBRA, Auto Draft, Phone, Retail, Drop Box and Mail
My Account
View/pay bills, set AutoPay, create wallet, set alerts, view bill/payment history and manage multiple accounts.
KUBRA EZ-PAY
Quick one-time online or phone payment.
Listed fee: $2.75 per transaction.
Automatic bank draft
Payment is electronically transferred from the bank account 25 days from bill date.
Drop box / mail
Drop box at 501 E. Lemon Street; mail to Lakeland Electric, P.O. Box 32006, Lakeland, FL 33802-2006.
Start from the official Lakeland Electric Ways to Pay page
City utility bills are managed through the Lakeland Electric customer-payment system. Use the official Ways to Pay page, then choose My Account, Pay Now, KUBRA EZ-PAY, Auto Draft, phone, retail, in-person, drop box or mail.
Use My Account for no-fee account management
My Account is the best route when you want to view bills, pay bills, set AutoPay, create a payment wallet, set alerts, view history, use the app or manage multiple accounts.
Use KUBRA only when quick-pay convenience is worth the fee
KUBRA EZ-PAY does not require sign-up, but the vendor charges a listed $2.75 fee per one-time online or phone payment. Lakeland Electric says it does not profit from vendor fees.
Pick faster posting when service is at risk
Payments made by 6 PM through KUBRA are listed to post the same business day. Drop-box payments after 7:30 AM are processed the following business day. Mail requires USPS time and should not be used near a cutoff deadline.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
My Account |
Online login for bill pay, AutoPay, alerts, payment wallet, history and multiple accounts. No payment fee is listed for My Account. |
Best regular payment and account-management route. |
Use the same username/password if you already have a My Account profile. |
KUBRA EZ-PAY online |
No sign-up quick payment. Listed one-time online payment fee is $2.75 per transaction. |
Fast one-time payment without full login. |
Confirm service address and account before paying. |
KUBRA EZ-PAY Voice / phone |
Call 863-834-9535; automated telephone account access is available 24/7. Out-of-state customers can use 1-800-929-4876. |
Phone payment, balance, due date, phone update or extension request. |
Phone payment vendor fee is listed at $2.75 per transaction. |
Automatic bank draft |
Payment is automatically withdrawn 25 days from bill date. |
Recurring bank-account payment. |
Keep paying normally until the draft is active and confirmed. |
Retail cash |
Retail EZ-Pay cash program lists a $1.50 fee per payment. |
Customers who prefer cash payment at participating retail locations. |
Retail posting times and fees vary; keep receipt. |
In-person payment |
In-person locations include Amscot, Fidelity and Western Union; fees/posting times vary. |
Cash/card payment when online access is difficult. |
Check posting time before using it for cutoff protection. |
Drop box |
Drop box outside downtown location at 501 E. Lemon Street accepts checks and money orders. |
After-hours non-urgent check/money-order payment. |
Payments after 7:30 AM process next business day. |
Mail |
Send check or money order to Lakeland Electric, P.O. Box 32006, Lakeland, FL 33802-2006. |
Routine non-urgent payment. |
Allow mail time to avoid late fees. |
Start, Stop or Change Lakeland Water and Wastewater Service
Residential customer route
- Call Lakeland Electric Customer Service at 863-834-9535 for electric/water account service.
- Have the service address, move date, account holder name, phone and email ready.
- Use My Account for online account management and payment setup after account creation.
- Update phone/email because important boil-water notices may use contact information on file.
Finance billing route
- Finance Customer Billing handles water/wastewater billing support.
- Call 863-834-8276 or email FinanceCustomerBilling@lakelandgov.net.
- Use for new move-ins, impact-fee billing, account adjustments, bill assignment and remote metering setup.
- Email is encouraged when call volume is high.
Availability check
- Water service territory covers about 132 square miles.
- Wastewater service territory covers about 149-150 square miles.
- For new construction or property purchase, prepare the street address and possibly Parcel Identification number.
- Contact Water Utilities before assuming water/wastewater service is available.
Situation |
Best route |
Ask this before submitting |
|---|---|---|
Move into a home/apartment |
Call 863-834-9535 for customer service and account setup routing. |
“What start date, documents, deposit or account setup information do you need for this service address?” |
Move out / final bill |
Customer service or Finance Customer Billing depending on account type. |
“What is the final read date, final bill date and forwarding address on file?” |
Billing adjustment or bill assignment |
Finance Customer Billing at 863-834-8276. |
“What proof is needed for this water/wastewater bill adjustment or assignment?” |
Property purchase or development |
Water Utility Services Availability / Water Utilities. |
“Is water and wastewater service available at this address or parcel, and are impact/connection fees required?” |
Commercial service order |
Finance Customer Billing service order request, phone or email. |
“Which commercial service order form and billing account information do you need?” |
Report Water Main Breaks, Water Problems and Wastewater Emergencies
Water emergency
After hours / weekends:
863-834-4248
Use for urgent water emergencies, major water problems or water main breaks outside regular Water Distribution hours.
Water distribution
Monday-Friday, 7:30 AM-4:30 PM:
863-834-8714
Use for broken water mains and water problems during business hours.
Wastewater emergency
Wastewater emergency:
863-834-8277
Use for sewer backup, wastewater overflow or urgent wastewater issue.
Do not email active emergencies: Lakeland’s water distribution guidance says not to report outages or problems by email because it can delay response. Use phone for active leaks, main breaks, no-water problems and sewage backups.
Problem |
What to say |
What to prepare |
|---|---|---|
Broken water main |
“Water is flowing/bubbling at [address/cross street]. It started around [time].” |
Exact location, road hazard, nearby hydrant/valve, photos only if safe and callback number. |
No water / low pressure |
“My address has no water/low pressure. It started at [time].” |
Neighbors affected, recent work nearby, account/shutoff notice status, outside spigot test. |
Leak near meter |
“There is water at or near the meter box at [address].” |
Street side vs house side if known, visible damage, meter-box hazard. |
Sewer backup |
“Wastewater is backing up into [toilet/tub/drain] at [address].” |
Stop using water; avoid contact; keep pets/children away. |
Irrigation violation or concern |
“I want to report irrigation at [location] on [date/time].” |
Use Citizens Action Center; include location address, date and time of incident. |
2026 Lakeland Water and Wastewater Rates
Common residential meter
3/4 inch or less fixed water charge: $11.83 inside city and $14.79 outside city.
Residential water tiers
Inside city: $2.35, $3.17, $4.23 and $7.05 per 1,000 gallons by tier.
Single-family wastewater
Fixed charge: $22.83 inside city and $28.54 outside city.
Wastewater cap
Residential wastewater volume charge is capped at 12,000 gallons per month.
Rate item |
Current posted detail |
Customer meaning |
|---|---|---|
Effective period |
Rates effective October 1, 2025 through September 30, 2026. |
Use this schedule for the 2026 guide, then recheck after September 30, 2026. |
Residential water base, 3/4 inch or less |
$11.83 inside city; $14.79 outside city. |
Fixed meter charge before usage tiers. |
Residential water usage tiers, inside city |
0-7 thousand gallons $2.35; 8-12 $3.17; 13-19 $4.23; over 19 $7.05 per 1,000 gallons. |
Outdoor watering, leaks and pool filling can push usage into higher tiers. |
Residential water usage tiers, outside city |
0-7 thousand gallons $2.94; 8-12 $3.97; 13-19 $5.29; over 19 $8.81 per 1,000 gallons. |
Outside-city customers pay higher posted water rates. |
Commercial/industrial water |
Volume charge: $3.36 inside city and $4.20 outside city per 1,000 gallons, with fixed charge based on meter size. |
Commercial/industrial billing is not the same as residential tiered usage. |
Irrigation account tiers |
For 3/4 inch or less irrigation accounts: 0-5, 6-12 and over 12 thousand gallon tiers. |
Irrigation usage can be billed differently than normal residential water use. |
Single-family wastewater fixed charge |
$22.83 inside city; $28.54 outside city. |
Wastewater is a separate line from water consumption. |
Residential wastewater volume charge |
$5.12 inside city and $6.40 outside city per 1,000 gallons, capped at 12,000 gallons/month for residences. |
Maximum monthly wastewater bill for residence with 5/8-3/4 inch meter is listed as $84.27 inside city and $105.34 outside city. |
Stormwater residential example |
FAQ lists stormwater utility fee of $8.00/month for single-family residential, $5.37 for mobile home and $4.77 for multi-living unit. |
Stormwater may appear on the same utility bill but is not a water-consumption charge. |
Impact fees |
Detached single-family water capacity/impact fee: $3,603 inside city and $4,504 outside city; wastewater impact fee: $3,672 inside city and $4,590 outside city. |
Mostly relevant to new construction, development and service connection, not normal monthly bills. |
Bill-reading tip: compare the current water service charges with last month and the same month last year. Lakeland’s customer resources note the bill can show current usage, last month’s usage and a bar chart to help identify trends.
High Lakeland Water Bill: Leaks, Pool Fill, Irrigation and Credits
Start with the bill graph
Compare current month, last month and same month last year. Look for a sudden spike, seasonal irrigation pattern, prior balance or billing adjustment.
Pool-fill wastewater credit
Lakeland says residential customers who drain and fill a pool may request a one-time per calendar year wastewater credit for the month the pool is filled.
Irrigation restrictions
During Phase III restrictions, irrigation is limited to one day per week by final address digit, during listed overnight/evening windows.
High-bill check |
What to do |
Why it matters |
|---|---|---|
Prior balance / payment timing |
Check payment history, late fees, payment posting date and whether drop box/mail processed after bill generation. |
A bill can look high because an old balance carried forward. |
Water usage tiers |
Compare usage in 1,000-gallon blocks against the tier schedule. |
Higher tiers increase the usage charge sharply. |
Irrigation system |
Check sprinkler heads, broken pipes, rain sensor, controller schedule and watering day/time. |
Lakeland notes nearly 60% of residential water use happens outdoors. |
Toilet / faucet leak |
Dye-test toilets, listen for refill cycling and check dripping faucets. |
Small continuous leaks can add thousands of gallons. |
Pool fill |
Email FinanceCustomerBilling@lakelandgov.net to request the one-time wastewater credit if eligible. |
Credit is for wastewater for the month the pool is filled, not a free water fill. |
Meter / remote reading |
Ask Finance Customer Billing whether the read was actual, estimated, corrected or related to remote metering setup. |
Helps separate usage from billing/reading issues. |
Water main vs private leak |
If water is near the meter or in the yard/street, call the water problem number and provide exact location. |
Fast routing matters when water is actively flowing. |
2026 Phase III Water Restrictions and Watering Days
Phase III period
Current Lakeland page states Phase III restrictions are effective April 3, 2026 through October 1, 2026, but can change depending on weather and water conditions.
One day per week
Watering is limited to one day per week by the last digit of the address during the water shortage declaration.
Allowed hours
Most properties may water during 12 AM-4 AM or 8 PM-11:59 PM on the assigned day. Always confirm the current page before running irrigation.
Final address digit |
Watering day |
Practical reminder |
|---|---|---|
0 or 1 |
Monday |
Set irrigation to Monday only during Phase III unless an exception applies. |
2 or 3 |
Tuesday |
Example: an address ending in 3 waters Tuesday. |
4 or 5 |
Wednesday |
Check sprinkler heads and rain sensor before the run. |
6 or 7 |
Thursday |
Look for runoff, overspray and broken heads. |
8 or 9 |
Friday |
Common areas without a discernible address may water Friday only. |
New landscaping |
Limited establishment-period flexibility may apply. |
Water efficiently and review the current Lakeland/SWFWMD rules before watering more often. |
Reporting irrigation concerns: for irrigation-related problems within city limits, use the Citizens Action Center reporting system and include the location address, date and time of the incident.
Water Quality, Boil-Water Notices and Contact Updates
2025 report
Lakeland posts the 2025 Annual Drinking Water Quality Report and says its water meets or exceeds established water-quality standards.
Consumer Confidence Report
The annual report explains where the water comes from, what it contains and the risks testing/treatment are designed to prevent.
Boil-water notices
Keep the primary phone and email on your account current, because important notices may be communicated using the contact information on file.
Concern |
Best route |
What to document |
|---|---|---|
Water quality report |
Read the current Annual Drinking Water Quality Report. |
Report year, source information, detected contaminants and contact instructions. |
Boil-water notice |
Check City/Lakeland utility notices and keep account contact information updated. |
Notice date, affected streets, start/lift time and safe-use instructions. |
Discolored water |
Call water utility/customer service routing if persistent or linked to a main break. |
Hot/cold, one tap/all taps, color, time started and nearby hydrant/main work. |
Taste or odor |
Use water quality page and customer service routing. |
Chlorine, earthy/musty, sulfur, metallic, one fixture or whole home. |
No water after repair/main break |
Call water emergency/water distribution phone numbers. |
Address, nearby work, neighbors affected and whether pressure returned. |
Hurricane/storm preparedness |
Review Water Utilities storm guide and make sure emergency alerts/contact information are current. |
Stored drinking water, medications, service address and utility contact records. |
Stormwater, Solid Waste and Other Charges on a Lakeland Utility Bill
Stormwater billing
- Finance Customer Billing is the contact for stormwater billings on the utility bill.
- The stormwater utility fee funds Lakeland lake maintenance and stormwater regulatory work.
- FAQ lists single-family residential stormwater utility fee at $8.00 per month.
- Commercial stormwater is based on impervious area.
Solid waste / recycling
- City utility bills may include solid waste and recycling charges.
- Finance Customer Billing handles billing support for these services.
- For residential solid waste-specific questions, city FAQs direct customers to Solid Waste at 863-834-8773 or SolidWasteManagement@Lakelandgov.net.
- If your garbage can is gray and recycle bin is yellow, the FAQ says you may be a Polk County customer and should contact Polk County directly.
Bill review tip: when the total looks wrong, separate the bill into water, wastewater, electric, solid waste/recycling, stormwater, taxes, fees, previous balance and current payments. Then call the department tied to the line item.
Before Digging, Irrigation Repair, Fence Work or Service-Line Work
1. Call 811
Use Sunshine 811 before digging near water, sewer, electric, gas, cable or communications lines.
2. Mark the area
Mark where you plan to dig, fence, trench, repair irrigation or plant trees.
3. Keep meter clear
Do not block access to the water meter, backflow device or utility easement.
4. Call for active leaks
Use the water problem/emergency phone if you uncover flowing water or damaged utility infrastructure.
Map: Lakeland Water Utilities and Customer Billing Locations
Lakeland Water Utilities operations are listed at 501 E. Lemon Street, while Finance Customer Billing is listed at 228 S. Massachusetts Avenue. For live balance or water account help, start with the phone numbers above rather than relying on map hours alone.
Route |
Address / link |
Use for |
|---|---|---|
Water Utilities |
501 E. Lemon Street, Lakeland, FL 33801 |
Water utility operations, service availability, water questions and distribution routing. |
Finance Customer Billing |
228 S. Massachusetts Avenue, Lakeland, FL 33801 |
Water/wastewater billing, adjustments, new move-ins, bill assignments and stormwater/solid waste billing support. |
Mail payment |
Lakeland Electric, P.O. Box 32006, Lakeland, FL 33802-2006 |
Routine mailed check or money-order payment. |
Payment drop box |
Outside Lakeland Electric downtown location at 501 E. Lemon Street |
Check/money-order drop box; payments after 7:30 AM process next business day. |
My Account / Ways to Pay |
Online bill pay, AutoPay, payment wallet, history, alerts, KUBRA and phone-payment information. |
|
Water restrictions |
Current Phase III watering days, hours, reporting and conservation information. |
Lakeland Water Utilities FAQ
How do I pay my Lakeland water utility bill online?
Use Lakeland Electric’s official Ways to Pay / My Account route. My Account lets customers view and pay bills, set AutoPay, create a payment wallet, set alerts, view bill/payment history and manage multiple accounts.
What is the Lakeland utility customer service phone number?
Call Lakeland Electric Customer Service at 863-834-9535 for electric or water utility customer service, online account help, phone payment access, contact updates and general account questions. Out-of-state customers can use 1-800-929-4876.
What is the Lakeland water billing phone number?
Finance Customer Billing handles water and wastewater billing support at 863-834-8276. Email FinanceCustomerBilling@lakelandgov.net for billing questions, adjustments, new move-ins, bill assignments and related billing tasks.
Who do I call for a Lakeland water emergency?
For water emergencies, call 863-834-4248. For broken water mains and water problems Monday-Friday from 7:30 AM to 4:30 PM, call Water Distribution Questions at 863-834-8714.
Who do I call for a Lakeland wastewater emergency?
Call 863-834-8277 for wastewater emergencies, sewer backups or wastewater overflow issues. Stop using water if sewage is backing up and keep people and pets away from the affected area.
Where is Lakeland Water Utilities located?
Water Utilities is listed at 501 E. Lemon Street, Lakeland, FL 33801. Finance Customer Billing is listed at 228 S. Massachusetts Avenue, Lakeland, FL 33801.
What are Lakeland water rates for 2026?
Rates are posted as effective October 1, 2025 through September 30, 2026. A 3/4-inch-or-less residential water meter has a fixed charge of $11.83 inside city limits and $14.79 outside city limits, plus tiered usage charges.
Can Lakeland give a pool-fill credit?
Residential customers who need to drain and fill a pool may request a one-time per calendar year wastewater credit for the month in which the pool is filled. Requests are handled by Finance Customer Billing at FinanceCustomerBilling@lakelandgov.net.
What are Lakeland’s 2026 watering restrictions?
Lakeland’s current Phase III page says restrictions are effective April 3, 2026 through October 1, 2026, subject to change. Most properties are limited to one watering day per week based on the last digit of the address, with allowed hours of 12 AM-4 AM or 8 PM-11:59 PM.
Is this the official Lakeland Water Utilities website?
No. This is an independent informational guide. Use official City of Lakeland, Lakeland Water Utilities, Lakeland Electric My Account, your bill, 863-834-9535, 863-834-8276, 863-834-4248 and 863-834-8277 to verify live balance, payment posting, service status, rates and emergency instructions.
30-Second Lakeland Utility Checklist
Pay/login: Lakeland Electric Ways to Pay → My Account or KUBRA → save confirmation.
Customer service: 863-834-9535; toll-free 1-800-929-4876; Monday-Friday 7:30 AM-6 PM.
Billing office: 863-834-8276 or FinanceCustomerBilling@lakelandgov.net.
Water Utilities: 501 E. Lemon Street; WaterUtilityQuestions@lakelandgov.net.
Water emergency: 863-834-4248; business-hours water distribution questions: 863-834-8714.
Wastewater emergency: 863-834-8277.
High bill: check prior balance, usage graph, irrigation, toilets, pool fill, stormwater, wastewater and payment posting before assuming meter error.
Restrictions: Phase III one-day-per-week watering rules are currently listed through October 1, 2026; verify the live irrigation page before watering.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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