Portland Water Utility Help Desk for Bills, Login and Service
Use this guide to pay a City of Portland sewer, stormwater and water bill, register for Customer Self Service, make a one-time InvoiceCloud payment, call customer service, understand card fees and returned-payment restrictions, request monthly statements, set a payment arrangement, apply for financial assistance, start or stop billing responsibility, check a high bill, request a leak adjustment, and report water service emergencies.
Start Here: Choose the Correct Portland Water Bill Action
User need |
Official route |
Prepare first |
Do not miss |
|---|---|---|---|
Log in and manage account |
10-digit account number beginning with 2, customer name, service address and email address. |
Register after you receive your first bill. CSS can show billing and water-use history from recent meter reads. |
|
Pay one time without login |
Portland Pay My Bill page or InvoiceCloud one-time pay. |
Account number, service address, amount due and payment method. |
Credit/debit card payments include a 2.95% processing fee with a $1.25 minimum. |
Pay by phone |
Call 503-823-7770 and select option 1. |
Account number, payment amount, card or bank details and confirmation note pad. |
The automated phone payment system is available at all times. |
Ask billing question / payment help |
Call 503-823-7770 or email PWBCustomerService@portlandoregon.gov. |
Bill copy, account number, service address, payment proof, hardship or leak details. |
Service representatives are available Monday-Friday, 8:00 AM-5:00 PM; free interpretation is available. |
Mail payment |
City of Portland, P.O. Box 4216, Portland, OR 97208-4216. |
Check or money order, payment stub and account number. |
Mail is not best when payment is already past due or a payment arrangement deadline is close. |
Pay in person |
Walk-in Center, 664 N. Tillamook St., Portland, OR 97227. |
Bill/account number and payment method. |
In-person payments are Monday-Friday, 8:00 AM-4:00 PM, except holidays. |
Water emergency |
Call 503-823-4874, 24/7. |
Address, cross street, leak/no-water/pressure issue and time started. |
Use for main breaks, leaking hydrants, street leaks, sudden no-water, and urgent service disruptions. |
Provider check: this article is for Portland, Oregon Water Bureau. If your bill says Portland Water District in Maine, a landlord, apartment biller, HOA, property manager, another Oregon water district, or a nearby city such as Gresham, Tigard, Beaverton, Lake Oswego or Vancouver, use the provider printed on that statement.
Official Portland Water Bureau Contact Box
Customer Service
Phone: 503-823-7770
Email: PWBCustomerService@portlandoregon.gov
Hours: Monday-Friday, 8:00 AM-5:00 PM. Free interpretation is available.
Walk-in Center
Address:
664 N. Tillamook St.
Portland, OR 97227
In-person payment hours:
Monday-Friday, 8:00 AM-4:00 PM, except holidays.
Water Emergency
Emergency line: 503-823-4874, 24 hours a day, 7 days a week.
Water quality / pressure: 503-823-7525, Monday-Friday, 8:30 AM-4:30 PM.
Payment Mail
Mail payments to:
City of Portland
P.O. Box 4216
Portland, OR 97208-4216
Use the payment coupon and account number.
Leak Adjustment Mail
Leak adjustment information:
Portland Water Bureau Customer Service
664 N. Tillamook St.
Portland, OR 97227
Email is usually faster for leak documentation.
Customer Service Mailing Address
Customer service mail:
Portland Water Bureau Customer Service
1120 SW 5th Avenue, Room 405
Portland, OR 97204-1926
Use the specific address shown for your form or issue.
Official Portland links:
How to Pay a Portland Sewer, Stormwater and Water Bill
Payment method |
Official detail |
Best for |
Watch out for |
|---|---|---|---|
Customer Self Service login |
Register with your name and 10-digit account number. CSS allows bill payment, autopay, paperless billing, Pay by Text, account updates, payment arrangements, start/stop/transfer requests, monthly statements, billing/usage history, Clean River Rewards and GreenBucks. |
Customers who want full account management, saved bank payment, autopay, history and requests. |
Only one email login can be linked to an account. Call customer service if you need accounts combined. |
InvoiceCloud one-time pay |
One Time Pay is available without registration through the city’s bill-pay page. |
Fast payment when you do not want to create a login. |
InvoiceCloud accepts U.S.-based credit cards with U.S. billing addresses; international billing addresses may not work. |
ACH / bank account payment |
ACH payment from a bank account avoids the credit/debit card processing fee. |
Lowest-cost online or phone payment route. |
If two payments are returned in 12 months, check/ACH payment can be blocked for one year. |
Credit/debit card |
Card payments online, by phone or card autopay have a 2.95% processing fee with a $1.25 minimum. |
Quick confirmation when a card payment is needed. |
The fee is paid to InvoiceCloud, not the City. Card payments have a $10,000 maximum per transaction. |
Automated phone payment |
Call 503-823-7770 and select option 1. |
24-hour payment access without logging in online. |
Use account number and save confirmation number before ending the call. |
Mail |
Mail check or money order to City of Portland, P.O. Box 4216, Portland, OR 97208-4216. |
Routine bills with enough mailing time. |
Do not rely on mail for urgent payment arrangement, pending disconnection or same-day proof. |
Walk-in Center |
Pay in person at 664 N. Tillamook St., Monday-Friday, 8:00 AM-4:00 PM, except holidays. |
Cash, check, money order or cashier’s check payments; urgent account questions. |
If your ACH/check privileges are restricted, ask which methods are allowed before arriving. |
Pay by Text |
Sign up in CSS. When a bill is ready, a City of Portland or InvoiceCloud text includes amount, due date and prompt to reply “OK” with saved payment method. |
Customers who want quick text payment reminders. |
The original text expires after two hours. The City says it will never ask you to share card or bank details by text. |
Customer Self Service Login, Account Number and Monthly Statements
CSS account setup
- Use the Customer Self Service login page.
- Select Account Registration if you are new.
- Use your customer name and account number.
- Register after receiving your first bill.
- Call 503-823-7770 if your email is tied to another account.
Account number clue
Portland Water Bureau account numbers are 10 digits long and begin with the number 2. You need the account number for customer-service calls, registration and payment tracing.
Monthly statements
Most residential customers are billed quarterly because meters are read every three months. The monthly statement option splits the quarterly total into three monthly statements, so payment amounts feel smaller while the total remains the same.
Open the official CSS page
Use Customer Self Service, not a search-result ad. The page is branded for the City of Portland sewer, stormwater and water bill.
Register with bill information
Enter your account information exactly as shown on the bill. If your first bill has not arrived, call customer service for account help.
Set payment preferences
Choose ACH to avoid card fees, set autopay, sign up for paperless billing, add Pay by Text, or create a payment arrangement from the Payment tab.
Use monthly statements if quarterly bills are too large
Log in, choose Monthly Statements, agree to the terms, and confirm enrollment. You can also register by phone or email.
Usage tip: Portland measures water in CCF, or hundred cubic feet. One CCF equals 748 gallons, and the bill’s usage graph helps compare water use over the last year.
Processing Fees, Returned Payments and Payment Restrictions
Card fee
Credit/debit card payments have a 2.95% processing fee with a $1.25 minimum.
ACH avoids fee
Use a bank-account ACH payment online or by phone to avoid the card fee.
$10,000 cap
Card payments have a $10,000 maximum per transaction.
Returned payments
Two returned payments in 12 months restrict checks and ACH for one year.
Issue |
Official rule / practical meaning |
What customer should do |
|---|---|---|
Card processing fee |
2.95% of total card payment; $1.25 minimum. The fee appears as InvoiceCloud and the bill payment appears as Portland Water Bureau. |
Use ACH, mail, in-person cash/check/money order or bank bill pay if you want a fee-free route. |
ACH / bank account |
ACH can be made through the billing website, one-time pay or automated phone payment line. |
Double-check routing and account numbers before submitting. |
Autopay card fee |
Card autopay still gets the processing fee. |
Log in to CSS and change default autopay method to ACH before the autopay due date. |
Returned payment restriction |
If two payments are returned in 12 months, checks and ACH are blocked for one year from the second returned payment. |
Use credit/debit card, cash, money order or cashier’s check, and call customer service if unclear. |
Reversed card payment |
Reversing the bill payment does not refund the processing fee. |
Confirm amount, account and service address before submitting. |
Text payment security |
Pay by Text uses saved payment method; the City says it will never ask you to share payment details by text. |
Do not send bank or card numbers in a text message. |
Late scheduling |
Scheduling payment beyond the due date can still allow late fees or collections. |
Use immediate payment and call customer service if the due date has passed. |
Statement clue: if you pay by card, expect two statement lines: the utility payment as “Portland Water Bureau” and the processing fee as “Invoice Cloud.”
Payment Arrangements, Due Date and Bill Help
Payment arrangement
Active accounts can request payment arrangements online, by phone or by email. Online, log in to CSS, choose the Payment tab, then Payment Arrangements.
21-day due date
The City says payment is due 21 days after the billing date. If you cannot pay, contact customer service before the account gets harder to fix.
Default warning
If you default on a payment arrangement, you are not eligible for a new arrangement on the current balance until missed payments are paid.
Account situation |
Rule / option |
Best next action |
|---|---|---|
Active quarterly or every-other-month account |
Payment arrangements can extend over the current billing period, but outstanding balance must be paid in full 14 days before the extract bill date. |
Ask customer service for the exact payoff deadline tied to your next meter-read/bill cycle. |
Monthly account |
Monthly customers can request arrangements that extend the due date up to an additional 30 days. |
Request early and keep the agreed due date in writing. |
Back-billed account over six months |
A payment plan may be available, and the balance must be paid within six months while regular bills stay current. |
Ask whether the back bill was due to city correction or customer error. |
Back bill six months or less |
Balance must be paid before the next billing cycle if delayed or adjusted for six months or less. |
Ask for the next billing-cycle date and minimum payment needed. |
Final billed account |
Customer service is not authorized to make payment arrangements for customers who have received a final bill. |
Resolve before closing service or request help before final bill status. |
Pending disconnection / disconnected |
Some online requests may not apply; call customer service for help. |
Call 503-823-7770 and ask what exact amount and payment method restores service. |
Financial Assistance, Crisis Voucher, Clean River Rewards and Leak Repair Help
Bill discount
The financial assistance program provides bill discounts and other help for income-qualified single-family residential customers. Proof of income is required, and customers reapply every two years.
Crisis assistance
Customers enrolled in the main financial assistance program may request crisis assistance after a qualifying personal crisis such as job/income loss, medical emergency, domestic violence or natural disaster. Approved vouchers can credit up to $500 based on account balance.
Clean River Rewards
Clean River Rewards can provide up to a 35% discount on stormwater charges for customers who safely manage stormwater on their property.
Help program |
Use for |
What to prepare |
|---|---|---|
Financial assistance bill discount |
Income-qualified single-family residential customers struggling with sewer, stormwater and water bills. |
Service address, household member names, birthdates for anyone 60+, gross monthly income by source for adults and proof of income. |
Community Service Center help |
Customers who need application help and access to other social services. |
Call or visit a listed community partner such as IRCO, NAYA, Latino Network, Impact NW or El Programa Hispano Católico. |
Crisis assistance |
Customers already enrolled in financial assistance who have a qualifying crisis and have not received crisis assistance in the past 12 months. |
Hardship details, account number, balance and proof requested by customer service. |
Home Water Leak Repair Program |
Eligible homeowners needing help repairing some types of leaks. |
You must own your home and be enrolled in financial assistance. Funding and wait times can change. |
Water efficiency team |
Reducing water use, finding conservation devices and lowering future bills. |
Contact conserve@portlandoregon.gov or 503-823-4527. |
Garbage bill discount |
Homeowners receiving Tier 2 Water Bureau financial assistance may also qualify. |
Ask Bureau of Planning and Sustainability at 503-823-7202 or WasteInfo@portlandoregon.gov. |
Start, Stop or Transfer Portland Sewer, Stormwater and Water Service
New property owner
- Responsible party name.
- New service address.
- Date legally responsible for property.
- Mailing address for bill delivery.
- Phone and email for follow-up.
Sold property
- Your name and old service address.
- New owner first and last name.
- Date you are no longer legally responsible.
- Final bill mailing address.
- Phone and email for follow-up.
Landlord or tenant
Provide the responsible person’s name, service address, account number if known, billing-responsibility start/end date, landlord name if renting, bill/final-bill mailing address, phone and email.
Service action |
Who to contact |
Cost / result |
Important warning |
|---|---|---|---|
Open, close or transfer billing account |
Customer Service online, phone 503-823-7770 or email. |
Usually takes about 15 minutes. |
Provide complete ownership, tenant or move details to avoid wrong final bill. |
Stop service / request meter turned off |
Customer Service. |
No cost to request meter turned off. |
Water bill continues to the property owner because the service is still connected to the main. |
Permanent meter “kill” / remove service |
Water Service at waterservice@portlandoregon.gov or 503-823-7368 option 5. |
For 2-inch or smaller water service, cost starts at $8,224; larger service is site-specific. |
This caps service at the main, removes meter/box and can affect property value. |
Install larger meter while killing smaller service |
Water Service. |
City may waive up to $8,224 of the cost to kill the smaller service when a new larger meter is installed at the same time. |
Ask for location-specific estimate and SDC impacts. |
Final bill |
Customer Service. |
Final bills are not eligible for payment arrangements. |
Resolve balances before account closure if you need more time. |
2026 Rates, Minimum Bill, Flood Safety Fee and Bill-Line Basics
July 1, 2026
Sewer/stormwater and water rate changes took effect July 1, 2026.
Water rate
Water rates increased 8.1% for 2026 bill changes.
Sewer/stormwater
Sewer and stormwater rates increased 5.15%.
Minimum bill
Starting July 1, 2026, all accounts have a minimum bill equal to half the base charge for the billing cycle.
Bill line / rule |
What it means |
Customer check |
|---|---|---|
Base charge |
Per-day charge covering meter reading, customer service, billing and collections. |
Check days of service; longer cycles have higher base charge. |
Minimum bill |
All accounts pay at least half of the base charge for the billing cycle. For FY 2026-2027, a quarterly 90-day base charge is $80.15, making the minimum quarterly bill $40.08. |
Applies to bills processed on or after July 1, 2026. |
Flood Safety Benefit Fee |
New fee added July 1, 2026. It is collected on the utility bill but is not a sewer, stormwater or water charge. |
Financial assistance customers pay half the standard fee. Single-family standard fee is $3.60 per quarterly bill; assistance customers pay $1.80. |
Water volume |
Water consumption is measured in CCF. One CCF equals 748 gallons. |
Compare current CCF to prior year graph and meter reading. |
Sanitary sewer |
Single-family residential sewer uses water usage and winter average rules; sewer/stormwater rates are handled with BES charges. |
Ask whether sewer is based on actual use or winter average for your bill cycle. |
Stormwater service unit |
Stormwater charges support storm drains, ditches, outfalls, natural areas and green streets that manage runoff. |
Review property category, dwelling units, and billable area if stormwater seems wrong. |
Clean River Rewards |
Stormwater discount for eligible customers who safely manage stormwater on their property. |
Register if runoff safely soaks into the ground or is managed on-site. |
Typical bill change |
City materials say combined 2026 changes increase a typical single-family residential bill by 6.36%, about $10.20 per month, though exact impact varies. |
Do not assume your bill matches the typical example; use account type, usage, property and billing cycle. |
High Bill, Meter Use, Leak Adjustment and Property-Side Responsibility
City side
The Water Bureau owns and maintains pipes up to and including the water meter.
Property side
Broken pipes and leaking fixtures on the customer side of the meter are the property owner’s responsibility.
30-day repair start
Customers must make reasonable efforts to locate the leak and initiate repairs within 30 days of increased-usage notice.
90-day repair finish
Repairs must be completed within 90 days after the customer was notified of increased usage, unless an appeal exception applies.
High-bill check |
Why it matters |
What to save |
|---|---|---|
Meter movement while water is off |
Meter movement when all fixtures are off often means water is leaving somewhere. |
Before/after meter photos, time stamps and list of fixtures turned off. |
Toilet leak |
Portland notes leaking toilets are a major cause of high water use. |
Dye test result, flapper/fill-valve receipt, repair date and photos. |
Outdoor or underground leak |
Each account can be eligible for one adjustment in 12 months for an underground/outdoor leak that does not go into the sewer system. |
Repair invoice, contractor statement, parts receipt, photos, date discovered and date repaired. |
Leak that goes into sewer |
Each account can also be eligible for one adjustment in 12 months for a leak that enters the sewer system, such as a toilet leak. |
Toilet/faucet repair proof and explanation of how repair was completed. |
Theft, vandalism or construction damage |
Water loss from theft, vandalism or construction damage is not covered by the leak adjustment program. |
Police report, contractor notes or insurance documents may still be useful for other claims. |
Commercial property meter not accessible |
Commercial water efficiency staff may help when a commercial property cannot easily reach the meter. |
Account number, property contact, access details and usage concern. |
Water Quality, Bull Run Source, Pressure Concerns and Emergency Reporting
Bull Run Watershed
Portland’s protected Bull Run surface water supply is in the Mount Hood National Forest, about 26 miles from Portland, and serves nearly one million people through the regional system.
2026 Water Quality Report
The 2026 Drinking Water Quality Report contains results for regulated contaminants detected in Portland drinking water in 2025, with additional testing information available through the test-results page.
Water concerns
For drinking-water quality or pressure concerns, call the Water Quality Line at 503-823-7525 Monday-Friday, 8:30 AM-4:30 PM.
Issue |
Official route |
What to say / check |
|---|---|---|
Main break or water in street |
Call 503-823-4874, 24/7. |
“Water is leaking or gushing at [address/cross street]. It started [time].” |
Leaking hydrant |
Call the water emergency line. |
Give hydrant location, nearby address and visible flow description. |
Property-side broken pipe requiring temporary shutoff |
Call 503-823-4874. |
“A pipe broke on my property and I need the Water Bureau to temporarily shut off water.” |
Sudden no water without notice |
Call emergency line and check city updates. |
Say whether neighbors are affected and whether construction is nearby. |
Pressure concern |
Water Quality Line during business hours or emergency line if urgent. |
Describe whether pressure problem affects one fixture, whole home or neighborhood. |
Annual water-quality report |
Use Portland’s Drinking Water Quality Report page. |
Read detected contaminant tables, source-water information and contact instructions. |
Portland Oregon Water Bureau vs Portland Maine, Landlord Bills and Neighboring Utilities
If your bill says… |
Likely route |
Verify before paying |
|---|---|---|
City of Portland sewer, stormwater and water / Portland Water Bureau |
Use Portland.gov, CSS, InvoiceCloud, 503-823-7770, P.O. Box 4216 or 664 N. Tillamook St. |
10-digit account number beginning with 2, service address and current due date. |
Portland Water District |
Usually Portland, Maine area provider, not Oregon Water Bureau. |
State, provider logo, mailing address and account format. |
Apartment, landlord, property manager or HOA |
Use lease, resident portal or property manager unless you are directly billed by Portland Water Bureau. |
Whether the bill is direct, master-metered, submetered or allocated. |
Gresham, Tigard, Beaverton, Lake Oswego, Milwaukie, Tualatin Valley Water District or other metro provider |
Use that provider’s utility billing page. |
City limits do not always match mailing address or ZIP code. |
Private well or septic |
Use property records, county environmental health or well/septic contractor. |
You may not have a Portland Water Bureau account even with a Portland mailing address. |
Portal check: if CSS or InvoiceCloud cannot find your account, stop and call 503-823-7770. Do not keep trying random account numbers or pay through an unofficial “Portland water bill” search result.
Portland Water Bureau Walk-in Center Map
Use this map for the Walk-in Center at 664 N. Tillamook St. Call first if your issue involves payment arrangement, final bill, leak adjustment, returned-payment restriction, account transfer, financial assistance or restoration after water shutoff.
Route |
Address / phone |
Use for |
Important note |
|---|---|---|---|
Walk-in Center |
664 N. Tillamook St., Portland, OR 97227 |
In-person payments and customer-service help. |
Monday-Friday, 8:00 AM-4:00 PM, except holidays. |
Customer Service |
Billing, account questions, financial assistance, payment arrangements, leak adjustments. |
Service reps Monday-Friday, 8:00 AM-5:00 PM; free interpretation available. |
|
Automated phone payment |
503-823-7770, option 1 |
24-hour bill payment. |
Save confirmation number. |
Payment mail |
City of Portland, P.O. Box 4216, Portland, OR 97208-4216 |
Check or money-order payment. |
Allow mailing and posting time. |
Water emergency |
Main breaks, hydrant leaks, no water, pressure loss, street leaks, temporary shutoff for broken property pipe. |
Available 24/7. |
|
Water quality / pressure line |
Drinking-water quality or pressure concerns. |
Monday-Friday, 8:30 AM-4:30 PM. |
Portland Water Utility FAQ
How do I pay my Portland water utility bill online?
Use the official Portland.gov Pay My Bill page. You can log in through Customer Self Service or make a one-time InvoiceCloud payment without registration. Customer Self Service also supports autopay, paperless billing, Pay by Text, account updates, payment arrangements, start/stop/transfer requests, monthly statements and usage history.
What is the Portland Water Bureau phone number?
Call Portland Water Bureau Customer Service at 503-823-7770. Service representatives are available Monday through Friday from 8:00 AM to 5:00 PM, and free interpretation is available. For automated phone payment, call the same number and select option 1.
Where do I mail a Portland water bill payment?
Mail payments to City of Portland, P.O. Box 4216, Portland, OR 97208-4216. Include the payment stub and account number, and allow mailing and posting time before the due date.
Where is the Portland Water Bureau Walk-in Center?
The Walk-in Center is at 664 N. Tillamook St., Portland, OR 97227. In-person payments are accepted Monday through Friday from 8:00 AM to 4:00 PM, except holidays.
What is the credit card fee for Portland water bills?
Credit and debit card payments made online, by phone or through card autopay have a 2.95% processing fee with a $1.25 minimum. The fee is charged by InvoiceCloud, not the City of Portland. ACH bank-account payment avoids the card processing fee.
Can I pay my Portland water bill by phone?
Yes. Call 503-823-7770 and select option 1 to pay through the automated phone system, which is available at all times. Have your account number and payment details ready, and save the confirmation number.
What happens if my payment is returned?
If two payments are returned in a 12-month period, you cannot pay with checks or ACH bank-account payments for one year from the date of the second returned payment. Credit/debit cards, cash, money orders and cashier’s checks are still accepted.
Can Portland help if I cannot pay my water bill?
Yes. Customers may request payment arrangements, monthly statements, financial assistance, crisis assistance, Clean River Rewards stormwater discounts, water-efficiency help and, for eligible homeowners, home water leak repair assistance. Call 503-823-7770 or email PWBCustomerService@portlandoregon.gov.
Can I get a bill adjustment after a leak?
Possibly. Customers may qualify after property-side leaks are repaired. Each account can be eligible for one adjustment in 12 months for an underground or outdoor leak that does not enter the sewer system and one adjustment for a leak that does enter the sewer system, such as a toilet leak. Customers must make reasonable efforts to locate and start repairs within 30 days of increased-usage notice and complete repairs within 90 days.
What is the Portland water emergency number?
Call 503-823-4874 24 hours a day, 7 days a week for water emergencies such as main breaks, street leaks, leaking hydrants, sudden no-water problems, loss of pressure after firefighting activity, or a broken pipe on your property that requires a temporary shutoff.
30-Second Portland Water Utility Checklist
Pay/login: use Portland.gov Pay My Bill, Customer Self Service, or InvoiceCloud one-time pay.
Phone: customer service 503-823-7770; automated phone payment is option 1; water emergency line 503-823-4874.
Walk-in: 664 N. Tillamook St., Monday-Friday, 8:00 AM-4:00 PM, except holidays.
Mail: City of Portland, P.O. Box 4216, Portland, OR 97208-4216.
Fees: card payments have a 2.95% processing fee with a $1.25 minimum; ACH avoids the card fee.
Account number: Portland Water Bureau account numbers are 10 digits long and begin with 2.
Need help: ask for payment arrangements, financial assistance, crisis voucher, monthly statements, Clean River Rewards or leak repair help before the bill becomes harder to fix.
High bill: check meter movement, toilets, outdoor/underground leaks and CCF usage; repair first, then request leak adjustment with dates and proof.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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