Racine Water Help Desk: Pay, Log In, Call, Report a Break or Fix a High Bill
Use this guide as a practical Racine Water and Wastewater bill desk. Pay through the official City payment page, choose PSN or ACI, understand the 2026 City Hall payment move, mail to the correct lockbox, set up ACH automatic withdrawal, contact billing, report water main or service breaks, review posted water rates, understand sewer-bill basics, check lead service line resources, and find the current City Hall map.
Start Here: Choose the Exact Racine Water Task
Racine Water Utility provides retail water service to roughly 34,500 residential, commercial, industrial and public-authority accounts across the Racine area. Billing and in-person payment service changed in 2026: the old Annex front office and Annex drop box closed, while payments and customer service moved to City Hall Room 103.
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online or log in |
City Payment Options page, then choose PSN or ACI Payments. |
Utility account number, payment method, bill stub or service address. |
PSN supports login, Quick Pay and account tools; ACI requires jurisdiction code 5894 for Racine water payments. |
Use PSN portal |
Account number, email if registering, card/checking/savings account. |
PSN shows Quick Pay, Register Now, balance due, e-payment history and saved payment methods. |
|
Use ACI Payments |
Jurisdiction code 5894, card, account/bill information. |
ACI route is credit-card only on the City payment page and shows a $5.50 processing fee. |
|
Pay by phone |
PSN: 877-390-7368; ACI: 800-272-9829. |
Account number, payment method, jurisdiction code if using ACI. |
Call billing afterward if payment is tied to a deadline or reconnection question. |
In-person utility payment |
City Hall, Room 103, 730 Washington Avenue, Racine, WI 53403. |
Payment stub, account number, ID if account help is needed. |
As of February 2, 2026, the Annex office/drop box at 800 Center Street is closed. |
Pay at Tri City Bank |
Tri City Bank, 2704 Lathrop Ave., Racine, WI. |
Payment stub is required. |
The City page says there is no extra fee, but you must have the payment stub. |
Mail payment |
Water & Wastewater Utilities, P.O. Box 14247, West Allis, WI 53214. |
Check payable to City of Racine and payment stub. |
Mailed payments are not instant. Do not mail if disconnection/reconnection is urgent. |
ACH automatic withdrawal |
Complete the Direct Payment/ACH form and return it to City Hall Room 103. |
Voided check if using checking account, utility account details and signature. |
City says to allow 30 days for processing; payment deducts on the bill due date. |
Water main/service break |
Address, cross street, water location, pressure issue, visible leak details. |
Use this route for field breaks, not ordinary billing questions. |
|
Water quality concern |
Address, tap affected, hot/cold water, color, odor, pressure and start time. |
Use Consumer Confidence Reports for annual quality data; call for active issues. |
2026 location warning: do not go to the old City Hall Annex customer counter at 800 Center Street for utility bill payment. The City announced that in-person billing and payment services moved to City Hall, Room 103, and the Annex drop box permanently closed.
Official Phone, Address, Hours and Customer Routing
In-Person Billing and Payment
Racine City Hall, Room 103
730 Washington Avenue
Racine, WI 53403
Customer Service Counter: 262-636-9171
Water Billing Questions
Billing phone: 262-636-9181
Email for billing/search inquiries:
water.search@cityofracine.org
Office hours: Monday-Friday, 8:00 AM-4:30 PM.
Water Field Service
Main/service breaks: 262-636-9185
Service appointments: 262-636-9185 or 262-636-9186
Water quality: 262-636-9441 or 262-636-9534
Question type |
Correct route |
Why this matters |
|---|---|---|
Payment posting, balance, bill search, billing record |
262-636-9181 / water.search@cityofracine.org |
Billing staff can verify whether a mailed, PSN, ACI, ACH, drop box or in-person payment posted. |
City Hall payment counter |
Room 103, 730 Washington Avenue |
This is the current 2026 in-person utility bill payment location. |
Red drop box |
Outside City Hall on west side of building |
24-hour payment drop-off; avoid cash and include account/payment stub. |
Tri City Bank payment |
2704 Lathrop Ave., 262-554-5550 |
No extra fee listed by City, but payment stub is required. |
Curb stop locate/operate |
262-636-9185 |
Plumbers or homeowners should call at least three days before repair work so RWU can locate, mark and operate the curb stop. |
Low pressure after water main work |
262-636-9185 |
Check faucet screens first; if building-wide pressure remains low, call the Water Utility. |
Water quality or lab question |
Laboratory 262-636-9441; Superintendent 262-636-9534 |
Use for quality concerns, CCR questions, taste, odor, lead and water test questions. |
Bill Pay, Login, Quick Pay, ACH, Mail, Drop Box and Fees
PSN
PSN is the portal that says “Racine Water, WI (Utility)” and offers login, Quick Pay, registration, balance due and payment history.
ACI
ACI is another official option from the City payment page. Use jurisdiction code 5894 and card payment only.
ACH
Automatic withdrawal deducts the balance owed on the due date after setup is processed.
Mail/drop box
Mail to West Allis lockbox or use the red City Hall drop box. Include the payment stub.
Open the official City payment page
Start at cityofracinewi.gov/water/billing/paymentoptions/. This page lists PSN, ACI Payments, ACH, mail, in-person, Tri City Bank and the drop box.
Choose PSN if you want login tools
Use PSN for Quick Pay, registration, balance due, e-payment history, saved payment methods and multiple billing accounts. PSN shows checking/savings as free inside the portal and credit/debit/PayPal-brand payments with 2.9% fee.
Choose ACI only if the fee and code are clear
City page says ACI is credit-card only, has a $5.50 processing fee, uses jurisdiction code 5894, and can also be reached by phone at 800-272-9829.
Use ACH for automatic quarterly payment
Print and return the Direct Payment form. If using checking, attach a voided check. Payment is deducted on the bill due date or next business day if the due date falls on a Sunday or bank holiday.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
PSN portal |
Credit card fee 2.9%; checking/savings option listed by City page with $0.45 processing fee and PSN portal shows checking/savings as free. |
Online login, Quick Pay, payment history and saved payment methods. |
Check the fee shown before final submit because portal and City page language can differ. |
PSN phone |
877-390-7368. |
Customers who want PSN payment without using browser. |
Keep confirmation number and call billing if account is near deadline. |
ACI Payments |
Credit-card only, $5.50 processing fee, jurisdiction code 5894. |
Customers who prefer ACI card route. |
Enter jurisdiction code correctly before paying. |
ACI phone |
800-272-9829. |
Phone card payment through ACI. |
Same jurisdiction-code caution applies. |
ACH automatic withdrawal |
Deducts balance owed on due date; allow 30 days for processing. |
Customers who want automatic payment and fewer missed due dates. |
Confirm first withdrawal date before assuming ACH is active. |
Mail |
Water & Wastewater Utilities, P.O. Box 14247, West Allis, WI 53214. |
Routine check/money-order payment with time. |
Make checks payable to City of Racine and include payment stub. |
City Hall Room 103 |
730 Washington Avenue, Racine, WI 53403. |
In-person account help, cash/check/card questions and proof of payment. |
Office hours are Monday-Friday 8 AM-4:30 PM. |
Red City Hall drop box |
Available 24 hours, west side of City Hall. |
After-hours check/money-order drop-off. |
Do not use if you need instant posting proof. |
Tri City Bank |
2704 Lathrop Ave.; no extra fee listed; payment stub required. |
Local in-person payment outside City Hall. |
Bring the bill stub or payment may not be accepted/posted correctly. |
Official payment links:
Posted Racine Water Rates, Public Fire Protection and Bill Reading
Current posted schedule
The City water-rate page lists authorized Racine Water Utility rates effective October 26, 2020.
Common meter base
5/8" and 3/4" meters show $22.30 quarterly / $7.43 monthly.
Volume tiers
Posted volume charges are $3.11, $2.68 and $2.41 per 100 cubic feet by usage tier.
Fire protection
Retail customers also have public fire protection charges by meter size.
Posted water item |
Quarterly amount |
Monthly equivalent / rate |
What it means |
|---|---|---|---|
5/8" meter base | $22.30 | $7.43 | Common small residential meter base. |
3/4" meter base | $22.30 | $7.43 | Same posted base as 5/8" meter. |
1" meter base | $36.00 | $12.00 | Larger service should not estimate with small-meter base. |
1.5" meter base | $62.00 | $20.67 | Often larger residential/commercial service. |
2" meter base | $95.00 | $31.67 | Higher base charge for larger meter. |
First usage tier | First 15,000 cubic feet quarterly | $3.11 per 100 cubic feet | Most typical accounts begin here. |
Second usage tier | Next 185,000 cubic feet quarterly | $2.68 per 100 cubic feet | Large-use accounts may enter this tier. |
Third usage tier | Over 200,000 cubic feet quarterly | $2.41 per 100 cubic feet | Very large quarterly consumption. |
5/8" or 3/4" public fire protection | $10.20 | $3.40 | Separate retail fire protection charge. |
Quarterly residential household hazardous waste charge | $0.75 | Quarterly line item | Small additional residential bill item. |
Bill-reading shortcut: Racine water volume is posted per 100 cubic feet. One 100-cubic-foot unit is about 748 gallons. If a bill jumps, compare water consumption units, sewer charges, stormwater fee, fire protection, hazardous waste charge, and any prior balance before assuming the meter is wrong.
Wastewater, Sewer Charges, Storm Water Fee and Credit Meter Help
Sewer billing basis
The Wastewater Utility rate page says sewer charges in the City of Racine are billed quarterly and are based on each residential customer’s water meter reading.
Credit meter option
For water that does not enter the sanitary sewer, the Wastewater Utility describes a sewer bill credit option through a credit meter.
Stormwater on bill
The City says the storm water fee, previously on the property tax bill, is now located on water bills; a typical residential single-family annual rate was listed at $123.77.
Bill item |
Why it matters |
What to do |
|---|---|---|
Water charge |
Based on water meter usage and meter-size base charge. |
Check current read, previous read, volume units and meter size. |
Wastewater/sewer charge |
Residential sewer charges are tied to water meter reading, so a leak can affect both water and sewer bill. |
Ask billing how the sewer portion was calculated after a high-water-use quarter. |
Credit meter |
Useful when water is used but does not enter sanitary sewer, such as certain irrigation or process-water situations. |
Use Wastewater Utility credit-meter route before assuming sewer can be adjusted after the fact. |
Stormwater fee |
Stormwater fee may appear on the water bill but is not the same as drinking-water consumption. |
Separate stormwater from water and sewer before estimating usage cost. |
FOG / grease backups |
Fats, oils and grease can cause sewer backups and service issues. |
Restaurants and households should follow Wastewater Utility FOG guidance. |
Sewer backup or field issue |
Billing office may not be enough for active sewer backups. |
Report active service issues through the correct City/Wastewater route and document cleanup costs. |
High Bill, Leaks, Meter Reading and Private-Side Repairs
Leak detection
Racine Water Utility has an in-house leak detection program that surveys parts of the distribution system and finds both public right-of-way leaks and some private-property leaks.
Meter reading
Residential meters are read quarterly. Orion meter technology can provide additional information such as high usage, continuous flow or tampering.
Private property
If a leak is on private property, the owner is responsible for repairs. Call early if a plumber needs RWU to operate the curb stop.
High-bill check |
What to look for |
What to ask Racine Water |
|---|---|---|
Continuous flow |
Running toilet, leaking water softener, dripping faucet, stuck humidifier, broken pipe. |
Can the meter department see high usage or continuous-flow information? |
Service-line leak |
Wet yard, low pressure, noise in basement pipe, meter movement when water is off. |
Is the leak public right-of-way or private-side, and does curb stop need to be operated? |
Quarterly read surprise |
Usage spike may represent several months of unnoticed leak. |
What were the last read dates and current meter read? |
Water main work nearby |
Cloudy water, sediment, low pressure, temporary interruption. |
Was there work in the area and should I flush cold water? |
Sewer impact |
Residential sewer charge may follow water meter reading. |
Can the sewer portion be reviewed or is a credit meter relevant going forward? |
Meter replacement notice |
Residential meters must be changed every 20 years and access is needed. |
How do I schedule access, and do I need to clear space around meter? |
Water Main Break, Service Break, Low Pressure or Cloudy Water
Water main/service break
Use this number for possible water main or service breaks and urgent water field issues.
Service appointments
Use for service appointments and water utility field scheduling.
After main work
If water is cloudy after shutoff/restoration, flush cold water for 10-15 minutes. If low pressure remains building-wide, call 262-636-9185.
Problem |
Call / action |
What to say |
|---|---|---|
Water in street or yard |
Call 262-636-9185. |
“Water is surfacing at [address/cross street]. It is [street/yard/meter box/curb] and started at [time].” |
Possible private service-line leak |
Call plumber and schedule curb stop with RWU if needed. |
“A plumber will repair private service on [date]. Can RWU locate, mark and operate curb stop?” |
Low pressure after water is restored |
Check faucet screens first; call 262-636-9185 if building-wide. |
Say whether all fixtures are low or only one faucet is affected. |
Cloudy/discolored water after work |
Flush cold water for 10-15 minutes through outside spigot or wash basin if possible. |
Avoid laundry until water is clean and clear. |
Unsafe construction restoration |
For water main construction restoration hazard, call Utility contact listed by City. |
Report tripping hazard, rut, deep hole or restoration issue location. |
Billing issue during emergency |
Call billing at 262-636-9181 after field issue is safe. |
Keep work order, photos and dates for any future bill review. |
Water Quality, Lake Michigan Source, Lead Service Lines and CCR Reports
Lake Michigan source
Racine’s 2025 Consumer Confidence Report says treated and purified drinking water is drawn from Lake Michigan.
Annual quality report
The 2025 report says RWU operates a surface-water membrane ultra-filtration treatment plant and conducted over 50,000 in-house water-quality analyses in 2025.
Lead service lines
Racine is replacing lead service lines through Lead-Free Racine / EquiFlow Racine, with work expanding through the coming years.
Water-quality topic |
Official detail |
User action |
|---|---|---|
Consumer Confidence Report |
City page lists Water Quality Reports from 2020 through 2025. |
Open latest CCR and keep it for rental, school, business or health-sensitive users. |
Water-quality concern |
2025 CCR lists water-quality concern numbers 262-636-9441 and 262-636-9534. |
Call with address, tap, hot/cold, color, odor, pressure and start time. |
Lead 90th percentile |
2025 CCR says RWU’s 2025 90th percentile for lead was 3.3 ppb, below the EPA 15 ppb action level. |
Homes with older plumbing can still have higher tap lead; consider testing if concerned. |
Lead line inventory |
RWU says it has over 11,326 service lines made of lead, galvanized or unknown material type. |
Use the public service inventory map and Lead-Free Racine resources. |
Flushing for lead reduction |
CCR says flushing tap water for 30 seconds to 2 minutes before use can reduce lead exposure. |
Use cold water for drinking/cooking and flush after long stagnation. |
PFAS |
CCR says finished water PFAS sampling results were below 2.0 ppt and below EPA NPDWR finalized in 2024; UCMR5 results for 29 PFAS compounds and lithium were below reporting levels. |
Use CCR for official context and call lab for detailed contaminant results. |
Cross connection |
RWU’s Cross Connection Control Program checks risks such as hose connections, softener discharge, irrigation, boilers, pools and pressure washers. |
Install vacuum breakers/air gaps and respond to HydroCorp inspection notices. |
Meter Replacement, Cross-Connection Inspection and Backflow Safety
Residential inspection basics
- Residential water meters must be changed every 20 years.
- Meter replacement usually takes about 15 minutes.
- RWU must have access to the existing meter setting.
- Cross-connection control is coordinated with meter replacement.
- Common issues include hose connections, softener recharge lines, lawn irrigation and boiler heating systems.
- RWU provides approved vacuum breakers for up to two existing hose connections per property.
Non-residential / backflow
- Racine contracts with HydroCorp Inc. for cross-connection/backflow program management.
- Commercial, industrial and public-authority buildings may be inspected.
- Backflow devices or assemblies may be required where risk exists.
- Property owners should respond promptly to inspection and correction notices.
- Do not connect public fire hydrants without a rental agreement, meter and backflow preventer.
Practical prep: clear the area around your basement meter before an appointment. If you have locked gates, pets, a blocked meter, softener line, outside hose bibs or irrigation equipment, tell the utility or HydroCorp before the visit.
Google Map: Racine City Hall Utility Billing Counter
Use this map for the 2026 in-person Water & Wastewater utility payment location: City Hall, Room 103, 730 Washington Avenue, Racine, WI 53403. The red 24-hour drop box is on the west side of City Hall.
Location / route |
Address / phone |
Use for |
|---|---|---|
City Hall Customer Service Counter |
Room 103, 730 Washington Avenue, Racine, WI 53403 |
Water and wastewater bill payments, customer support and ACH form drop-off. |
City Hall hours |
Monday-Friday, 8:00 AM-4:30 PM |
In-person counter service. |
Red drop box |
West side of City Hall |
24-hour payment drop-off; include payment stub and avoid cash. |
Tri City Bank |
2704 Lathrop Ave., Racine, WI / 262-554-5550 |
In-person payment with payment stub and no extra fee listed by City. |
Mail payment lockbox |
Water & Wastewater Utilities, P.O. Box 14247, West Allis, WI 53214 |
Mailed check/money-order payments with bill stub. |
Water treatment plant / bulk fill |
100 Hubbard St., Racine, WI |
Bulk water fill station, Monday-Friday 7:00 AM-2:45 PM; call dispatch 262-636-9185 before first fill of the day. |
Billing questions |
262-636-9181 / water.search@cityofracine.org |
Balance, payment posting, search inquiries and bill questions. |
Water main/service breaks |
262-636-9185 |
Possible water main break, service break, curb stop and field-service issues. |
Racine Water Utility FAQ
What is the Racine Water Utility billing phone number?
For billing questions, call Racine Water Utility at 262-636-9181. For billing and search inquiries, the City also lists water.search@cityofracine.org.
Where do I pay my Racine water bill online?
Use the official City of Racine Payment Options page. The City lists Payment Service Network and ACI Payments as online options for Racine Water and Wastewater utility bills.
What is the PSN Racine Water portal?
The PSN portal is labeled “Racine Water, WI (Utility)” and offers login, Quick Pay, registration, payment history, balance due, saved payment methods and multiple billing accounts.
What ACI jurisdiction code should I use for Racine water?
The City payment page says to use jurisdiction code 5894 for ACI Payments. ACI is listed as credit-card only with a $5.50 processing fee.
Where is the 2026 Racine Water in-person payment location?
As of February 2, 2026, in-person Water and Wastewater utility bill payments are accepted at Racine City Hall, Room 103, 730 Washington Avenue, Racine, WI 53403.
Can I still pay at the old Annex office?
No. The City announced that the Water and Wastewater front office and drop box at the City Hall Annex, 800 Center Street, permanently closed when billing services moved to City Hall.
Where do I mail a Racine Water payment?
Mail payments to Water & Wastewater Utilities, P.O. Box 14247, West Allis, WI 53214. Make checks payable to City of Racine and include the payment stub.
What number do I call for a water main or service break?
Call 262-636-9185 to report possible water main or service breaks. The same number is used for curb stop locating and operating before certain repair work.
What are the posted Racine residential water rates?
The City’s posted rate page lists 5/8-inch and 3/4-inch meter base charges at $22.30 quarterly, and volume charges at $3.11 for the first 15,000 cubic feet quarterly, $2.68 for the next 185,000 cubic feet, and $2.41 over 200,000 cubic feet.
Where can I find Racine water quality reports?
Use the City’s Water Consumer Confidence Reports page. The 2025 report says Racine’s drinking water is drawn from Lake Michigan, treated by a surface-water membrane ultra-filtration plant, and monitored under federal and state standards.
30-Second Racine Water Checklist
Pay/login: start from the City Payment Options page; use PSN for login/Quick Pay or ACI with jurisdiction code 5894.
Call: billing 262-636-9181; water main/service breaks 262-636-9185; service appointments 262-636-9185 or 262-636-9186; water quality 262-636-9441 or 262-636-9534.
Office: utility billing and in-person payments moved to City Hall, Room 103, 730 Washington Avenue, Racine, WI 53403.
Mail/drop box: mail to P.O. Box 14247, West Allis, WI 53214; use the red 24-hour drop box on west side of City Hall for after-hours drop-off.
High bill: check quarterly meter reads, continuous flow, toilets, private service line leaks, sewer impact, stormwater fee and payment posting before assuming the bill is wrong.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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