Savannah Water Utility Management: Bill Pay, Login & Phone

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Savannah GA • water sewer refuse • bill pay • login • phone • emergency • stormwater

Savannah Water Utility Management Help: Pay, Log In, Call, Start Service or Fix a High Bill

Use this page as a practical customer-service guide for City of Savannah Utility Services. It covers online bill pay, account-number/barcode login, customer service phone, Coastal Georgia Center office, mail and drop-box payments, shutoff timing, payment arrangements, start/transfer/disconnect service, leak adjustments, water quality, water/sewer emergencies and stormwater updates.

Most people call it a “water bill,” but Savannah explains that the City utility bill can include water, sewer, trash and recycling services, and bills are generally issued bi-monthly.

Pay / Login Online Call Billing: 912-651-6460 Water/Sewer Emergency Office Map

Quick Answer: Savannah Utility Services Contacts

Customer service912-651-6460
Emergency912-351-3434
Public office305 Fahm St.
Mail paymentP.O. Box 1968
Need
Use this official route
Have ready
Do not miss
Pay online / login
Savannah utility payment portal
Account Number and Barcode from the payment coupon of your bill.
eCHECK/ACH online payment is fee-free because the City pays the processing cost; other online methods have a $3.85 convenience fee.
Billing phone / account help
912-651-6460
Account number, barcode, service address, bill copy, payment proof.
Phone is for customer service. The City’s revenue payment page says no payments are accepted over the phone.
Office visit
Utility Services at Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401.
Bill, account number/barcode, ID if changing service, payment method.
Office hours are Monday-Friday, 8:15 AM-5:00 PM, closed weekends and City holidays.
Mail payment
City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402.
Bill stub/account number, check or money order.
Do not use mail for urgent shutoff protection.
Drop box
External drop box at the Coastal Georgia Center, west side of the building / parking-lot side.
Check or money order with account number/bill stub.
Drop box accepts checks or money orders. Do not use cash, and call if service is at risk.
Water/sewer emergency
912-351-3434
Exact location, cross street, public right-of-way clue, time started, photos only if safe.
Use for broken water main in the public right-of-way or urgent water/sewer emergency.

Scam warning: the City cautions utility customers that Savannah does not reach out by phone to communicate service disruption or collect payment. If someone pressures you to pay immediately by phone, hang up and call 912-651-6460 directly.

Official Savannah Utility Management Info Box

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Utility Services Customer Service

Address:
Coastal Georgia Center
305 Fahm Street
Savannah, GA 31401

Phone: 912-651-6460
Online contact: Customer Contact Form

Hours: Monday-Friday, 8:15 AM-5:00 PM.

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What Utility Services bills

The Utility Services Unit operates through the Revenue Department and bills/collects fees for water, sewer and refuse collection.

The service area includes the City of Savannah and urban areas of unincorporated Chatham County.

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Water source context

Savannah’s water resources guidance references the Floridan Aquifer and Savannah River as common drinking-water resources. Water quality reports provide the local annual testing details.

For active water-quality questions, use the latest City Water Quality Report and official contacts.

Route
Official detail
Use for
Before contacting
Utility Services Customer Service
912-651-6460; Coastal Georgia Center, 305 Fahm St.
Billing, account balance, payment arrangement, start/transfer/disconnect service, high bill, leak adjustment, bill copy.
Have account number, barcode, service address and bill copy.
Customer Contact Form
savannahga.gov/customercontact
General non-urgent billing inquiry or document follow-up.
The form says initial reply can take up to 3 business days and should not be used for emergencies or time-sensitive matters.
Water & Sewer Emergency
912-351-3434
Broken water main in public right-of-way, sewer emergency, after-hours public works/water issue.
Call immediately for active water/sewer hazards; do not use the contact form.
Sewer Conveyance
Sewer Dispatch: 912-351-3898; after-hours/emergency 912-351-3434.
Sanitary sewer gravity mains, lift stations, sewer collection / uninterrupted flow concerns.
Describe whether sewage is inside the property, at a manhole, in a street or in the public right-of-way.
Water Quality Reports
Paper copy: email lwalker@savannahga.gov or call 912-651-6714.
Annual report copy, drinking-water report questions.
Leave name and mailing address if requesting a paper copy.
PFAS questions
Shawn Rosenquist, Ph.D., P.E.; shawn.rosenquist@savannahga.gov; direct 912-525-3100 ext. 2511; office 912-651-6573.
PFAS-specific drinking-water report questions or extra information requests.
Reference the report year and your question.

Pay or Log In: Exact Savannah Utility Bill Steps

Find your Account Number and Barcode

The City says online payment requires both the Account Number and Barcode from the payment coupon on your bill. These are located on the payment coupon/remittance stub, not guessed from the service address alone.

Open the official utilitypay route

Use savannahga.gov/utilitypay or the City’s Utility Billing page. Do not use a sponsored or third-party payment page unless the City redirects you there.

Choose payment method carefully

eCHECK/ACH is fee-free online. Discover, MasterCard, VISA, PayPal, PayPal Credit, Venmo and Amazon payment options carry a $3.85 convenience fee charged by the online payment processor.

Check amount limits before submitting

An email address is required for all online payments. Minimum online payment is $10. eCHECK payment amount must be under $1,000. Other online payment methods must be no higher than $300.

Save proof and call if late

Save confirmation number, date, payment method, amount and screenshot. If the account is close to penalty, administrative fee or shutoff, call 912-651-6460 instead of assuming the portal alone protects service.

Payment route
Official detail
Best for
Watch out
Online utility pay
Pay online with Account Number and Barcode.
Routine online payment and account lookup.
Online payment also means you agree to the City of Savannah Water Service Turn-on Release Agreement.
eCHECK / ACH
City pays the eCHECK processing cost to keep this option fee-free.
Fee-free online payment under $1,000.
You need routing number and checking/savings account number, including all zeros.
Card / digital wallet online
Discover, MasterCard, VISA, PayPal, PayPal Credit, Venmo and Amazon options have a $3.85 convenience fee.
Smaller payments up to $300 when convenience fee is acceptable.
Payment amount must be no higher than $300 for these methods.
Automatic checking-account debit
Utility bills may be automatically debited bi-monthly on the due date.
Customers who want recurring payment from checking account.
A voided check must be submitted with the completed application.
Mail
City of Savannah Utility Services Division, P.O. Box 1968, Savannah, GA 31402.
Routine non-urgent payment.
Allow mail time. Do not use for urgent shutoff protection.
In person
Cashier’s Office / Utility Services Division at Coastal Georgia Center, 305 Fahm St.
Complex account issue, urgent billing question, payment arrangement, start/stop service support.
Office hours are Monday-Friday, 8:15 AM-5 PM.
Drop box
External drop box on west side/parking-lot side of Coastal Georgia Center.
After-hours check or money-order payment.
Only checks or money orders are accepted. Call if the account is near shutoff.
Phone
Customer service phone: 912-651-6460.
Account help, payment posting questions, arrangements, service requests.
The City revenue page says no payments are accepted over the phone.
Payment posting script: “I paid my City of Savannah utility account [account number] / barcode [barcode] for [service address] on [date/time] by [method]. Confirmation number is [number]. Has it posted, is anything still due, and does this prevent penalties or water service shutoff?”

Official payment links:

Pay Utility Bill Online Payment Rules & Limits Account Services Revenue Payment Methods

Late Fees, $50 Administrative Fee, Shutoff Timing and Payment Arrangements

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Bill life cycle

Savannah’s fee page shows bill mailed at day 0, bill due around day 20, last day to pay without penalty around day 30, late penalty at day 31 and administrative processing fee/service shutoff period beginning around day 38.

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Penalty and admin fee

The late penalty is $5 or 10%, whichever is greater. The administrative processing fee is $50 when a bill is not paid within 18 days after the due date.

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Payment arrangement

The $50 administrative fee can be avoided by entering a payment arrangement before the initial due date. Late penalties continue until the past-due balance is paid in full.

Stage
Approximate timing
Fee / risk
Action
Bill mailed
Day 0
No fee yet.
Check amount, due date, account number and barcode immediately.
Bill due
Day 20
Payment due in full.
Pay online, by automatic debit, mail, in person or drop box with enough time to post.
Last day to pay without penalty
Day 30
Final penalty-free window.
Call before this date if you need a payment arrangement.
Late penalty added
Day 31
$5 or 10%, whichever is greater; reminder notice sent.
Pay balance and penalty, or ask Customer Service for next steps.
Administrative fee / shutoff period
Day 38
$50 administrative processing fee; service shutoff period begins.
Call 912-651-6460 and ask what amount protects or restores service.
Failure to keep payment arrangement
Any missed required payment or missed regular bi-monthly bill.
Immediate water service disconnection without further notice; full balance due for restoration.
Pay both the arrangement amount and the regular bi-monthly bill by due dates.

Arrangement warning: while on a payment arrangement, customers must still pay their regular bi-monthly utility bill in full by the due date. Missing either the arrangement payment or the regular bill can trigger immediate disconnection without further notice.

Payment-arrangement script: “My Savannah utility bill is due soon and I cannot pay the full amount. Can I enter a payment arrangement before the initial due date, and what exact amount must I pay to avoid the $50 administrative fee and service shutoff process?”

Official shutoff and arrangement links:

Fees, Late Penalties & Shut-off Payment Arrangements Customer Care

Start, Transfer or Disconnect Savannah Utility Service

Set up new service

  • Complete the Application for Utility Service.
  • Allow up to 7 days for online submissions to process.
  • Expect a nonrefundable $30 fee for a new account or transfer to a different location.
  • Deposit may sometimes be required.
  • New property owners should provide settlement statement, valid government-issued picture ID and full payment of past-due balances in the owner’s name.

Transfer service

  • Complete the Application for Utility Service.
  • Current utility bill balance must be paid in full before a transfer request can be made.
  • Prepare old and new service addresses.
  • Prepare transfer date.
  • Ask whether the $30 account/transfer fee applies.
  • Keep confirmation after submission.

Disconnect service

  • Submit the official disconnect/transfer request.
  • Provide service stop date.
  • Provide forwarding address.
  • Ask how final bill will be sent.
  • Keep proof of request.
  • If you do not disconnect properly, you can remain liable for water use even after moving out.

Move timing tip: Savannah says online setup submissions may take up to 7 days to process. Do not submit the application on move-in day and assume water will be ready immediately.

Move-in script: “I need to start or transfer City of Savannah utility service at [address] on [date]. I have the application, ID, settlement statement or lease if needed, and want to confirm the $30 fee, deposit requirement and processing time.”

Official service links:

How to Set Up Service Transfer or Disconnect Service Account Services

High Savannah Water Bill: Local Leak and Usage Checklist

Seasonal use

The City says Savannah residents average about 85 gallons per day in winter and about 125 gallons per day in summer.

Sprinklers

Running a typical sprinkler from a standard garden hose for one hour can use about 1,020 gallons; three times per week can add about 12,240 gallons per month.

Toilet leak

A continuously running toilet can waste up to 200 gallons per day and double a family’s typical water use and bill.

Faucet leak

A leaky faucet may waste as much as 20 gallons per day depending on severity.

Check
What Savannah says to look for
Proof to collect
Ask Customer Service
Toilet dye test
Put dye in the tank after refill; wait at least 20 minutes. Color in the bowl before flushing means a leak.
Dye-test photo, repair receipt, date fixed.
“Can this qualify for leak adjustment after repair documentation?”
Fill valve / overflow tube
Flush and see if water drains into overflow tubes when tank is full.
Photo/video and parts receipt.
“Could this explain the high consumption?”
Faucets
Check each faucet individually and place a cup under faucet for a few hours to catch drips.
Photos and repair invoice.
“What documentation is needed?”
Outside spigots
Check cabinets, below sinks and outside taps/spigots.
Before/after photos and repair receipt.
“Was this water-only or did sewer charges also rise?”
Irrigation
Automated irrigation systems may have leaks, broken sprinkler heads, stuck valves or improper timer programming.
Controller screenshot, irrigation repair invoice.
“Can the usage dates be compared to irrigation schedule?”
Meter access
Obstructed meters can create estimated bills. Common issues include dog in yard, car over meter, locked gate, brush, water in box, snakes or wasp nests.
Clear-meter photo and bill note.
“Was my bill estimated because the meter could not be read?”
Estimated bill message
Estimated bills may say: “UNABLE TO READ METER, ESTIMATED BASED ON PRIOR USAGE.”
Bill copy showing message.
“Can this be adjusted once an actual reading is obtained?”
Leak adjustment
Apply after repairs are completed and documentation is received/approved by the City.
Repair receipt, plumber invoice, date found, date repaired, photos.
“Can I submit the Water & Sewer Leak Adjustment Form now?”
High-bill script: “My Savannah utility bill is unusually high. I checked toilets, faucets, outside taps, irrigation, meter access and estimated-bill notes. Can you review the account and tell me what repair documentation is needed for a leak adjustment?”

Official high-bill links:

High Water Bill Causes Leak Adjustment How to Read Bill & Meter EPA Fix a Leak

Water Main, Sewer Backup, After-Hours and 311 Routing

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Water & sewer emergency

Call: 912-351-3434

Use for a water/sewer emergency such as a broken water main in the public right-of-way.

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Sewer dispatch

Sewer Dispatch: 912-351-3898
After-hours/emergency: 912-351-3434

Sewer Conveyance handles sanitary sewer mains, lift stations and uninterrupted sewer flow.

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311 / service request

For City service work requests and information, call 311 or 912-651-6565. For urgent after-hours public works/water issues, use 912-351-3434.

Problem
Best route
Say this first
Details to collect
Water main break / water in street
Call 912-351-3434.
“Water is running/bubbling in the public right-of-way at [location].”
Cross street, flow direction, road hazard, time started, photos only if safe.
No water / low pressure
Call customer service or emergency route depending on urgency.
“All taps / some taps at [address] have low pressure or no water.”
Neighbors affected, shutoff notice, nearby construction, meter access issue.
Sewer backup inside property
Call emergency if active or hazardous; also contact a plumber if private lateral may be involved.
“Wastewater is backing up into [floor drain/toilet/tub] at [address].”
Fixtures affected, whether water use worsens it, photos only if safe.
Manhole overflow / sewer smell outside
Sewer Dispatch or after-hours emergency number.
“There is sewage/odor near a manhole at [location].”
Nearest address, manhole location, weather, flow, public safety issue.
Blocked storm drain / flooding
311 for service request; after-hours emergency if urgent.
“Stormwater is backing up at [street/inlet/canal].”
Flood depth, drain location, photos, traffic/property hazard.
Before digging
Contact Georgia 811 before excavation.
“I need utility lines marked before digging at [address].”
Dig area, date, contractor and project type.

Emergency rule: do not use the online Customer Contact Form for emergencies or time-sensitive matters. It says initial reply may take up to 3 business days.

Official emergency links:

Contact Utility Services Sewer Conveyance City Resources / 311 Georgia 811

Water Quality Reports, Lead Service Line Inventory and PFAS Contacts

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Annual reports

Savannah posts water quality reports online. To receive a paper copy, email lwalker@savannahga.gov or call 912-651-6714 and leave your name and mailing address.

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PFAS questions

For PFAS information requests, the City lists Shawn Rosenquist, Ph.D., P.E., at shawn.rosenquist@savannahga.gov, direct line 912-525-3100 ext. 2511, or office line 912-651-6573.

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Lead service lines

Savannah says its drinking water meets USEPA standards and that the City submitted its water service line inventory on October 16, 2024. Customers can check City records for their property’s service-line material.

Water-quality question
Where to check
What to do next
Latest water quality report
Water Quality Reports.
Open the latest report first and compare older reports only if needed.
Paper report copy
Email lwalker@savannahga.gov or call 912-651-6714.
Leave your name and mailing address.
PFAS details
Use City-listed PFAS contact on the Water Quality Reports page.
Reference report year, chemical name or table line you are asking about.
Lead service line
Water Service Line Inventory.
Search property record and follow City guidance if material is unknown or lead/galvanized.
Unusual taste, odor or color
Call Utility Services or water/sewer emergency route depending on urgency.
Note whether hot/cold/all taps are affected, start time and nearby work.
Water treatment context
Water Supply and Treatment.
Use treatment pages for system background; use customer service for account billing.

Official water-quality links:

Water Quality Reports Water Service Line Inventory Lead Free Savannah Water Supply & Treatment EPA CCR Information

Stormwater Utility Management and 2026 Billing

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New Stormwater Utility

On January 22, 2026, Savannah City Council approved creation of a Stormwater Utility to provide a dedicated funding source for the City’s stormwater and drainage system.

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First bill timing

The City’s Stormwater Utility page says the first Stormwater Utility bill is scheduled for mailing to customers starting September 1, 2026.

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Possible credits

Stormwater Utility customers may be eligible to apply for fee credits if their property includes stormwater management practices that reduce runoff or improve water quality.

Stormwater item
What it means
User step
Stormwater Utility
Works like other city utilities and is funded by a user fee rather than general taxes.
Check official stormwater page for billing schedule, fee basis and customer class.
Billing start
First Stormwater Utility bill scheduled to mail starting September 1, 2026.
Watch your bill after that date for a new stormwater line item.
Credits
Credits may be available for stormwater practices that reduce runoff or improve water quality.
Gather property drainage details, photos, maintenance records and any engineering/site-plan documents.
Drainage complaint
Use 311 or emergency number depending on urgency.
Report blocked inlets, flooding, ditch/canal issues or illegal discharge with exact location.
Water bill confusion
Stormwater may appear separately from water/sewer/refuse billing details.
Ask Customer Service which line item increased before disputing water usage.

Official stormwater links:

Stormwater Utility Water Resources Flood Protection Information

Help Paying a Savannah Water Bill

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Start with Customer Care

Use Savannah Customer Care for payment arrangements, avoiding fees/penalties and service shutoff, and customer service contact routes.

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Arrangement deadline

The $50 administrative fee can be avoided by entering into a payment arrangement before the initial bill due date, but late penalties continue until the past-due balance is paid in full.

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Do not wait

If shutoff is close, call 912-651-6460. The online contact form is not for time-sensitive matters.

Situation
Best action
Prepare
Cannot pay full bill before due date
Ask for payment arrangement before the initial due date.
Account number, barcode, amount you can pay now, proposed payment dates.
Already late
Ask how late penalty, administrative processing fee and shutoff timing apply.
Reminder notice, bill date, due date and current balance.
On payment plan
Pay both arrangement amount and regular bi-monthly bill by due dates.
Arrangement schedule, regular bill, confirmation numbers.
Need local assistance
Use City’s local resources/programs for Utility Bill assistance PDF from the fee/shutoff page.
Income documents, ID, utility bill, household size and shutoff notice.
Assistance script: “I need help paying my City of Savannah utility bill for [service address]. Can I make a payment arrangement before fees/shutoff begin, and where can I find local assistance programs for this balance?”

Map, Office, Drop Box and Mailing Address

Use the Coastal Georgia Center for in-person utility account service, billing help, payments, payment-arrangement questions and service setup support. Use the drop box only for non-urgent check or money-order payments.

Location / address
Use for
Bring / remember
Utility Services / Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401
Billing, in-person payments, account help, arrangements, start/transfer/disconnect support.
Bill, account number, barcode, ID, payment proof, service address.
External drop box, west side / parking-lot side of Coastal Georgia Center
After-hours check or money-order payment.
No cash. Use bill stub/account number. Not ideal for urgent shutoff timing.
Mail: City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402
Routine mailed utility payments.
Allow mail time and include the remittance coupon if possible.
Overnight mail: City of Savannah Revenue Department, 305 Fahm St., Savannah, GA 31401
Overnight payment or document delivery to Revenue Department.
Confirm department and include account details.
City Hall, P.O. Box 1027 / 2 East Bay Street
General City of Savannah government contact.
For utility billing, start with Coastal Georgia Center / Utility Services.

Savannah Water Utility Management FAQ

What is the Savannah water bill phone number?

Call City of Savannah Utility Services Customer Service at 912-651-6460 for billing, account, payment arrangement, start/transfer/disconnect service and high-bill questions.

How do I pay my Savannah utility bill online?

Use the official City route at savannahga.gov/utilitypay. You need the Account Number and Barcode from the payment coupon of your bill.

Can I pay my Savannah utility bill by phone?

No. The City’s revenue payment page states that no payments are accepted over the phone. The phone number 912-651-6460 is for customer service and account help.

What are Savannah online payment fees?

eCHECK/ACH online utility payments are fee-free because the City pays the processing cost. Other online payment methods, including card and listed digital wallet options, carry a $3.85 convenience fee.

Where is the Savannah Utility Services office?

The public office is at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. Regular hours are Monday-Friday, 8:15 AM to 5:00 PM, excluding weekends and City holidays.

What is the Savannah water and sewer emergency number?

Call 912-351-3434 for water and sewer emergencies, such as a broken water main in the public right-of-way, and for after-hours public works/water issues.

When does Savannah add late fees or start shutoff process?

The City’s bill life-cycle table shows the bill due around day 20, last day to pay without penalty around day 30, late penalty at day 31 and administrative processing fee/service shutoff period around day 38.

How much is the late penalty and administrative fee?

The late penalty is $5 or 10%, whichever is greater. The administrative processing fee is $50 when a bill is not paid within 18 days after the due date.

Does Savannah offer leak adjustments?

Yes. If a leak causes a high utility bill, you can apply for an adjustment after repairs are completed and documentation is received and approved by the City of Savannah.

Where can I find Savannah water quality reports?

Use the City’s Water Quality Reports page. To receive a paper copy, email lwalker@savannahga.gov or call 912-651-6714 and leave your name and mailing address.

30-Second Savannah Utility Checklist

Paying online? Use Account Number + Barcode from your payment coupon at savannahga.gov/utilitypay.

Need billing help? Call 912-651-6460 or visit 305 Fahm Street during weekday office hours.

Emergency? Call 912-351-3434 for water/sewer emergencies. Do not use the contact form for urgent issues.

Late bill? Ask for a payment arrangement before the initial due date to avoid the $50 administrative processing fee.

High bill? Check toilets, faucets, irrigation, meter access and estimated-bill messages, then submit repair documentation for leak adjustment if eligible.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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