Ocala Water Utilities Quick Desk: Pay, Log In, Call, Start Service or Report a Water Leak
This guide is for City of Ocala, Florida municipal-services customers. Use it to pay a traditional or prepaid account, call the Customer Service Office, use Invoice Cloud, use MyUsage for prepaid service, understand phone-payment numbers and fees, set up paperless billing, request a payment arrangement, start/stop/transfer service, track water use with EyeOnWater, report a leak, check 2026 water restrictions, and avoid confusing Ocala city service with Marion County, private hauler, apartment, or rural utility billing.
Start Here: What Do You Need?
User intent |
Best official action |
Have ready |
Ocala-specific detail |
|---|---|---|---|
Pay a traditional Ocala utility bill online |
Use the City-linked Invoice Cloud portal. |
Account number, service address, payment method, amount due. |
Invoice Cloud lets traditional customers view statements, make one-time payments, sign up for paperless billing, set up AutoPay, pay by text and receive statement-ready notifications. |
Pay a traditional account by phone |
Call 844-286-1785. |
Account number and payment method. |
Invoice Cloud/automated-phone payments credit the OEU account the same day. |
Pay a prepaid account |
Use MyUsage.com or call 1-888-443-4086. |
MyUsage login or prepaid account details. |
Prepaid customers should use MyUsage, MoneyGram or Fidelity Express for real-time posting on pending disconnect or disconnected prepaid accounts. |
Ask a billing question |
Call 352-629-2489 or email customerservice@ocalafl.gov. |
Account number, service address, bill date, payment confirmation, question summary. |
The Customer Service Office contact is 201 SE 3rd St., Ocala, FL 34471. |
Need payment arrangement |
Contact Customer Service before the account becomes more serious. |
Amount due, amount you can pay now, payment date, hardship details. |
The Pay My Bill page directs customers having difficulty paying the Municipal Services balance to Customer Service for payment arrangement options. |
Start, stop or transfer service |
Use the Start, Stop, Transfer Service route or email/fax/visit Customer Service if online forms fail. |
Service address, move date, account holder details, ID/authorization if required. |
The City says applications can be submitted by email, fax 352-629-1381, or in person at 201 SE 3rd St. if online forms have problems. |
Update contact information |
Use the Update Contact Information route or contact Customer Service. |
Account number, service address, phone, email, mailing address. |
Keeping email and phone current matters because paperless billing and notifications may affect how you receive bills. |
Track water use or leak alerts |
Sign up for EyeOnWater. |
Utility account number exactly as on bill with hyphen groups and billing/mailing ZIP code. |
EyeOnWater shows daily, weekly, monthly and yearly usage and can send leak alerts. |
Report a water leak or water-resource issue |
Call 352-351-6775. |
Exact location, address/cross street, water flow, meter/yard/street location, photos if safe. |
Ocala Water Resources lists this number for leaks or other water-resource issues. |
Report utility outage or after-hours trouble |
Call the utility outage/trouble number at 352-351-6666. |
Service address, outage type, water/electric/sewer context, contact number. |
Use this for utility outage routing, not ordinary billing questions. |
Provider check: This article is for City of Ocala municipal services. If your bill says Marion County Utilities, apartment utility billing, private well/septic, Duke/SECO, a private hauler, or another municipality, use that provider’s portal instead.
Official Ocala Utility Contact Box
Customer Service Office
City of Ocala Customer Service Office
201 SE 3rd Street
Ocala, FL 34471
Phone: 352-629-2489
Fax: 352-629-1381
Email: customerservice@ocalafl.gov
Payment Numbers
Traditional automated phone payment: 844-286-1785
Prepaid automated phone payment: 1-888-443-4086
General Customer Service: 352-629-2489
Water Resources
Water Resources Department:
1805 NE 30th Ave., Bldg. 600
Ocala, FL 34470
Water Resources phone: 352-351-6772
Leak / water issue: 352-351-6775
Official Ocala links:
Bill Pay and Login: Invoice Cloud, MyUsage, Phone, Kiosks, Drop Boxes and Cash Agents
Invoice Cloud
Traditional accounts can view monthly statements, pay one time, register, set AutoPay, go paperless and receive notifications.
MyUsage
Prepaid customers should use MyUsage to access, manage and make payments on prepaid accounts.
Kiosks
Kiosks accept cash, checks and credit cards. Change is not provided for cash payments.
Payment help
Call Customer Service at 352-629-2489 if the account is pending disconnect, disconnected, or payment may not post in time.
Choose traditional or prepaid route
Traditional customers should use Invoice Cloud. Prepaid customers should use MyUsage, especially for pending disconnect or disconnected prepaid accounts.
Match your account and service address
Before paying, compare account number, service address, amount due, due date, and whether the account is traditional or prepaid.
Check posting speed
Invoice Cloud and the traditional automated phone system credit the OEU account the same day. Some kiosks, in-person, online, or other forms may take up to two business days for prepaid posting.
Save confirmation and call if urgent
Save the confirmation number, payment date, amount, and last four digits of payment method. If the account is pending disconnect, call Customer Service after paying.
Payment method |
Official detail |
Best for |
Important caution |
|---|---|---|---|
Invoice Cloud |
Traditional billed customers can view statements, pay one time, set AutoPay, pay by text, go paperless and receive statement-ready notifications. |
Most traditional utility payments. |
Scheduled payments do not add a payment extension to the account. |
Traditional phone payment |
844-286-1785. |
Same-day traditional account payment by automated phone. |
Credit/debit card fee includes the normal percentage plus $0.50 phone surcharge. |
Credit/debit card |
2.50% convenience fee; maximum $5,000 per transaction. MasterCard, Visa, American Express and Discover accepted. |
Fast payment when the fee is acceptable. |
Phone card payment adds $0.50. |
E-check |
Free online and via payment kiosks with no maximum; $0.50 by automated phone. |
Lower-fee payment route. |
Enter routing/account numbers carefully to avoid failed payment. |
MyUsage prepaid |
Prepaid customers can access, manage and make payments at MyUsage.com. |
Prepaid customers monitoring account balance and usage. |
Use MyUsage, MoneyGram or Fidelity Express for real-time prepaid posting when pending disconnect or disconnected. |
MoneyGram / Fidelity Express / Western Union / Amscot |
Listed as local payment-agent options. |
Cash or in-person payment-agent convenience. |
Some payment-agent options may take up to two business days to post. |
Customer Service Office kiosk |
201 SE 3rd St.; outside kiosk available 24/7 and inside lobby kiosk Monday-Friday, 8 a.m.-5 p.m. |
Cash/check/card kiosk payment. |
No cash change is provided. |
Library kiosk |
Marion County Public Library, 2720 E Silver Springs Blvd., inside during normal operating hours. |
Convenient east-side payment stop. |
Check library hours before going. |
Mary Sue Rich Community Center kiosk |
1821 NW 21st Ave., inside during normal operating hours. |
Northwest-area kiosk payment. |
Save receipt and verify account number. |
Drop boxes |
Drive-up Municipal Services Payment Drop Box on Fort King Street side of City Hall and another outside 201 SE 3rd St. |
After-hours check/money-order style drop-off. |
Do not use a drop box when immediate same-day posting or disconnection protection is needed. |
Paperless billing note: As of June 2, 2025, AutoPay payors no longer receive paper bills unless they contact the City to keep paper billing. The bill is delivered by email, with no fee for paperless billing.
Start, Stop, Transfer, Paperless Billing or Update Contact Information
Start service
- Use the City’s Start, Stop, Transfer Service page.
- Have service address, customer name, phone, email and move-in date ready.
- Prepare identification, ownership/lease or authorization if requested.
- If the online form fails, submit by email, fax or in person.
Stop or transfer
- Request stop/transfer before moving or selling.
- Have account number, old service address, stop date and forwarding address ready.
- Ask how final bill, deposit or remaining balance is handled.
- Do not assume a new tenant or buyer automatically closes your account.
Update contact / billing
- Update phone, email and mailing address before bills are missed.
- AutoPay customers should understand paperless-billing rules.
- Ask Customer Service if you need paper bills to continue.
- Keep email confirmations for account changes.
Form backup: If an Ocala online utility form does not work, the City says applications can be sent to customerservice@ocalafl.gov, faxed to 352-629-1381, or submitted in person at 201 SE 3rd St., Ocala, FL 34471.
2026 Water, Sewer, Sanitation and Municipal Fee Notes
Rate increase effective Oct. 1, 2025
Ocala approved a water and sewer rate increase of 5.0% for residential users and 6.0% to 6.5% for commercial users.
Average residential impact
For an average residential customer using 6,000 gallons per month, the City stated the increase would be about $4.33 per month.
Multiple bill lines
Depending on location, the municipal services bill may include electric, water, sewer, stormwater, sanitation and/or fiber.
Bill line / rate question |
What to check |
What to ask Ocala Customer Service |
|---|---|---|
Water usage |
Meter reading, gallons/CF, billing period length, irrigation and leak alerts. |
“What current water rate tier and usage were used for this bill?” |
Sewer charge |
Whether sewer is based on metered water, class, base charge or current rate schedule. |
“Can you explain the sewer base and usage charges separately from water?” |
Residential rate increase |
5.0% water/sewer increase effective Oct. 1, 2025. |
“How did the 2025-approved increase change my current bill?” |
Commercial rate increase |
6.0% to 6.5% increase depending on commercial classification. |
“Which commercial classification applies to my account?” |
Electric line |
OEU charges, PCA, usage, account type and rate schedule. |
“Can you separate electric from water/sewer on the statement?” |
Stormwater |
Stormwater can appear as a municipal-services line depending on premise location. |
“Why is stormwater on this bill, and what property/unit does it apply to?” |
Sanitation / recycling |
Ocala posted notice that curbside recycling service is discontinued beginning July 6, with designated recycling centers available. |
“How did the recycling change affect my sanitation line or service schedule?” |
Prepaid account |
Daily usage, charges and payments through MyUsage or automated system. |
“Can you explain my daily prepaid account history and recharge setting?” |
Payment fees |
Credit/debit convenience fee, phone surcharge, e-check fee rules. |
“Which payment route has the lowest fee for this account?” |
Exact current 2026 rate schedule |
Use the City’s Rates and Municipal Fees page or current statement. |
“Can you provide the current adopted water and wastewater rate schedule for my account type?” |
Rate-table honesty: Exact water/sewer tiers can depend on account type, usage, and updated adopted schedules. This page gives the verified 2025-approved increase and customer-service path, but customers should use the current bill or Rates and Municipal Fees page for exact 2026 line-item math.
High Water Bill, EyeOnWater, Leak Alerts and Meter Troubleshooting
1. Sign into EyeOnWater
Use your utility account number exactly as shown on the bill with a hyphen between each six-digit group.
2. Check usage spikes
Look at daily, weekly and monthly use to see when the increase started.
3. Test for leaks
Check toilets, irrigation, hose bibs, water heater, softener, pool fill and meter movement when all water is off.
4. Call early
Call Customer Service or Water Resources before the bill becomes a past-due problem.
High-bill clue |
Likely cause |
Ocala action |
|---|---|---|
EyeOnWater shows steady 24-hour usage |
Running toilet, slab/service-line leak, stuck irrigation valve, softener issue. |
Shut fixtures off one by one and call 352-351-6775 if leak location is unclear. |
Usage spike on irrigation day |
Long irrigation cycles, broken head, stuck valve, watering outside restriction. |
Adjust controller and check Phase III one-day-per-week schedule. |
Water/sewer increased together |
Metered water use can affect sewer calculation depending on account setup. |
Ask Customer Service to separate water and sewer math. |
Payment posted after bill printed |
Balance may still appear because of timing. |
Call with confirmation number and payment date. |
Prepaid balance drops fast |
High daily use, leak, recharge threshold, or combined electric/water charges. |
Use MyUsage daily history and call Customer Service if usage looks wrong. |
Bill includes several non-water lines |
Electric, stormwater, sanitation or fiber can change the total. |
Ask for a line-by-line explanation instead of assuming a water leak. |
No obvious leak but bill high |
Billing period length, estimated/actual meter read, irrigation, guests, pool fill. |
Compare EyeOnWater timeline with meter read dates and bill period. |
Street leak or meter-box water |
Public-side leak, service-line issue, irrigation runoff or rainwater. |
Call 352-351-6775 with exact location and photos if safe. |
EyeOnWater setup: Go to eyeonwater.com/signup or download the app, enter the utility account number exactly as it appears on the bill with the hyphen format, enter the billing/mailing ZIP code, create an account, verify by email, then set leak alerts.
2026 Irrigation Restrictions, Phase III Water Shortage and Conservation
Phase III order
As of the current 2026 order, most of Marion County, including Ocala, is under a Phase III Extreme Water Shortage Advisory.
One day per week
Odd-numbered or no street address waters Saturday, even-numbered addresses water Sunday, and non-residential properties water Tuesday.
Time and amount limits
No irrigation from 8 a.m. to 6 p.m., and no more than 3/4 inch per irrigation zone each scheduled day.
Address / property type |
2026 watering day |
Restriction reminder |
|---|---|---|
Odd-numbered address |
Saturday |
No irrigation between 8 a.m. and 6 p.m. |
No street address |
Saturday |
Same one-day-per-week restriction applies. |
Even-numbered address |
Sunday |
No more than 3/4 inch per zone per irrigation day. |
Non-residential property |
Tuesday |
Follow all current SJRWMD and City restrictions. |
High bill tied to irrigation |
Check controller, rain sensor, broken heads and zone run times. |
Every extra irrigation cycle can affect both usage and pressure. |
New sod / landscape question |
Check the current City/SJRWMD schedule and exemptions before watering more. |
Do not rely on older irrigation schedules during drought restrictions. |
Watering-rule warning: Drought orders can change. Check the City irrigation page before changing your controller, especially after rain, new sod, enforcement notices, or irrigation-related high bills.
Water Quality Report, Compliance Monitoring and Treatment
Latest located report
The City’s Compliance Monitoring section lists a 2025 Water Quality Report, and official PDF results are published through Ocala Water Resources.
Department role
Water Resources handles pumping, treatment, storage and transfer of drinking water, plus collection, treatment and disposal of sanitary sewage.
Questions
For water-resource questions, use Water Resources or Customer Service depending on whether the question is system-quality or bill-account related.
Water-quality need |
Official route |
Customer action |
|---|---|---|
Annual water quality report |
Use Compliance Monitoring or the City’s posted Water Quality Report PDF. |
Open the latest report first and compare prior years only if needed. |
Discolored water |
Call Water Resources / leak issue number if it is system-wide, sudden or follows work. |
Report one tap vs. all taps, start time, color and whether neighbors are affected. |
Low pressure |
Call 352-351-6775 if it appears system-related. |
Check whether one fixture, the whole home or nearby neighbors are affected. |
Leak or main issue |
Call 352-351-6775. |
Give exact location, cross street, water flow and photo if safe. |
Fats, oils and grease |
Use Water Resources FOG information. |
Do not pour grease down drains; it can affect sewer collection. |
Wetland Recharge Park |
Use Ocala Wetland Recharge Park resources for education, recreation and water reuse context. |
Do not confuse park/recharge information with account billing. |
City of Ocala vs. Marion County, Apartment Billing, Duke/SECO or Private Service
Before paying: The City of Ocala bill may bundle municipal services, but many Marion County addresses use different providers. Always use the provider name and account number printed on the bill.
If your bill says… |
Use this route |
Avoid this mistake |
|---|---|---|
City of Ocala / Ocala Municipal Services / OEU |
Use ocalafl.gov Customer Service, Invoice Cloud, MyUsage if prepaid, and 352-629-2489. |
Do not pay Marion County or another city portal. |
Marion County Utilities |
Use Marion County’s official utility billing route. |
Do not assume Ocala Customer Service can access county accounts. |
Duke Energy, SECO or another electric provider |
Use that provider’s electric billing system. |
Do not pay non-Ocala electric bills through Ocala municipal services. |
Apartment, landlord or submetering company |
Ask whether the charge is direct-billed, submetered, allocated or included in rent. |
Do not open a City account unless the City directly bills your unit/property. |
Private well or septic |
Use a well/septic professional and health-department guidance. |
Do not call city billing for private well pump or septic tank failure unless you also receive City service. |
Sanitation or recycling only |
Use Ocala Public Works / Sanitation service pages. |
Do not treat a sanitation/recycling service change as water usage. |
Google Map: Ocala Customer Service Office and Water Resources
Visit note: For billing, payment, start/stop/transfer, account updates, payment arrangements and municipal service questions, use Customer Service at 201 SE 3rd St. For Water Resources administrative questions, the Water Resources address is 1805 NE 30th Ave., Bldg. 600.
Route |
Address / phone |
Use for |
|---|---|---|
Customer Service Office |
201 SE 3rd Street, Ocala, FL 34471; 352-629-2489 |
Billing, payment, start/stop/transfer, account updates and payment arrangement questions. |
General City Hall reference |
110 SE Watula Avenue, Ocala, FL 34471; 352-629-2489 |
General City routing and official mailing/administrative reference. |
Water Resources |
1805 NE 30th Ave., Bldg. 600, Ocala, FL 34470; 352-351-6772 |
Water treatment, reclamation, compliance and water-resource questions. |
Leak / water issue |
352-351-6775 |
Leak or water-resource issue reporting. |
Traditional automated phone payment |
844-286-1785 |
Traditional account phone payment. |
Prepaid automated phone payment |
1-888-443-4086 |
Prepaid account phone payment. |
Utility outage / trouble reporting |
352-351-6666 |
Utility outage or after-hours trouble routing. |
Customer Service Office kiosk / drop box |
201 SE 3rd Street |
Outside 24/7 kiosk, lobby kiosk during business hours and outside drop-box option. |
Ocala Water Utilities FAQ
What is the City of Ocala utility billing phone number?
Call the City of Ocala Customer Service Office at 352-629-2489 for utility billing, account, payment, start/stop/transfer and payment arrangement questions.
Where do I pay my Ocala utility bill online?
Traditional billed customers should use the City-linked Invoice Cloud portal. Prepaid billed customers should use MyUsage.com to access, manage and make payments on prepaid accounts.
What is the Ocala automated phone payment number?
Traditional billed customers can pay through the automated phone system at 844-286-1785. Prepaid customers can use the automated system at 1-888-443-4086.
Does Ocala charge convenience fees for utility payments?
Yes. Credit-card payments have a 2.50% convenience fee, with an extra $0.50 for automated-phone card payments. E-check payments are free online and at kiosks, while automated-phone e-check payments have a $0.50 fee.
Where is the Ocala Customer Service Office?
The Customer Service Office is at 201 SE 3rd Street, Ocala, FL 34471. The City also lists customer service email as customerservice@ocalafl.gov and fax as 352-629-1381.
Where can I pay at an Ocala kiosk?
Kiosks are listed at the Customer Service Office at 201 SE 3rd St., Marion County Public Library at 2720 E Silver Springs Blvd., and Mary Sue Rich Community Center at 1821 NW 21st Ave. The outside Customer Service Office kiosk is available 24/7.
Who do I call to report an Ocala water leak?
Ocala Water Resources says to call 352-351-6775 to report a leak or other water-resource issue.
How can I track my Ocala water usage?
Use EyeOnWater. Enter the utility account number exactly as it appears on your bill with a hyphen between each group of six digits, enter the billing/mailing ZIP code, create an account and set leak alerts.
What are Ocala’s 2026 irrigation restrictions?
Under the current Phase III order, irrigation is limited to one day per week: odd-numbered or no street address on Saturday, even-numbered addresses on Sunday, and non-residential properties on Tuesday. No irrigation is allowed between 8 a.m. and 6 p.m., and watering is limited to no more than 3/4 inch per zone.
Did Ocala water and sewer rates increase for 2026 bills?
Ocala approved water and sewer increases effective October 1, 2025: 5.0% for residential users and 6.0% to 6.5% for commercial users. The City said an average residential customer using 6,000 gallons per month would see an approximate increase of $4.33 per month.
30-Second Ocala Water Utilities Checklist
Pay/login: use Invoice Cloud for traditional accounts and MyUsage for prepaid accounts.
Phone: Customer Service is 352-629-2489; traditional phone pay is 844-286-1785; prepaid phone pay is 1-888-443-4086.
Office: Customer Service Office is 201 SE 3rd St., Ocala, FL 34471; email customerservice@ocalafl.gov.
Fees: credit/debit card payments have a 2.50% fee, plus $0.50 by automated phone; online and kiosk e-check payments are free.
Leaks: use EyeOnWater for usage and leak alerts; call 352-351-6775 for water leaks or Water Resources issues.
2026 note: water/sewer increases effective Oct. 1, 2025 apply to 2026 bills, and Phase III irrigation limits are one day per week.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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