Rialto Water Services Utility Billing Rialto CA 2026 Guide

Rialto CA • Rialto Water Services • Veolia • water • wastewater • Online BillPay

Rialto Water Services Billing Desk: Pay, Log In, Call or Fix Service Fast

Use this guide when your Rialto-area water or sewer bill says Rialto Water Services. It shows the official payment portal, QuickPay login, customer phone, office, mail address, cash-payment barcode option, start or terminate service steps, 2026 rates, delinquent bill rules, reconnection fees, leak adjustment, water conservation rules, water quality contacts and Rialto provider-check warnings.

Start Here: Use the Correct Rialto Water Provider

Rialto Water Services909-820-2546
Office437 N. Riverside Ave.
Payment mailP.O. Box 60450, Los Angeles
Billing hoursMon-Fri 8 AM-5 PM
Need
Official action
Have ready
Do not miss
Pay online or log in
Username/password if enrolled, or account details from your bill for QuickPay.
Online BillPay supports bill detail, email notifications, paperless billing, one-time payments and automatic payments.
Make a one-time payment
Use QuickPay inside the OnlineBiller portal.
Account number, service address and payment method.
QuickPay does not require enrollment and can show current balance.
Pay by phone
Call 909-820-2546 and follow the automated telephone payment instructions.
Account number, bill amount and payment method.
The billing page says the automated telephone payment system offers English and Spanish instructions.
Billing question or water/sewer bill issue
Call Customer Service at 909-820-2546.
Account number, service address, payment proof, bill date and contact phone.
Office hours are Monday-Friday, 8 AM-5 PM.
Visit in person
Go to Rialto Water Services, 437 N. Riverside Ave., Rialto, CA 92376.
Bill, ID, payment method, service documents if starting/stopping service.
The office is just north of the Foothill stop on Omnitrans Route 22, with parking behind the building.
Pay by mail
Mail payments to Rialto Water Services, P.O. Box 60450, Los Angeles, CA 90060-0450.
Payment stub, check/money order, account number.
General correspondence goes to P.O. Box 800, Rialto, CA 92377; payment mail goes to Los Angeles lockbox.
Pay cash at a store
Use PayNearMe/Remote Cash Acceptance with barcode on the back of your bill.
Bill barcode or barcode emailed/texted by Customer Service.
Participating stores may include 7-Eleven, CVS or Family Dollar; the listed convenience fee is $1.99.
Unsure whether Rialto Water is your provider
Check the City’s Water & Sewer Services page before paying.
Service address and bill/provider name.
Some Rialto-area properties are served by West Valley Water District or Fontana Water Company, not RWS.

Provider check: the City identifies three possible Rialto-area water/sewer providers: Rialto Water Services operated by Veolia, West Valley Water District and Fontana Water Company. If your bill does not say Rialto Water Services, do not use the RWS OnlineBiller portal.

Official Rialto Water Services Contact Box

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Customer Service Office

Rialto Water Services
437 N. Riverside Ave.
Rialto, CA 92376

Phone: 909-820-2546
Fax listed on site: 909-784-0312
Hours: Monday-Friday, 8 AM-5 PM

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Mailing Addresses

Payment mail:
Rialto Water Services
P.O. Box 60450
Los Angeles, CA 90060-0450

General correspondence:
P.O. Box 800
Rialto, CA 92377

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Water Emergency Routing

Customer Service / after-hour billing-page route:
909-820-2546

CCR emergency after-hours listing:
909-820-0400

For immediate public danger, call 911 first.

Contact route
Use for
Best user action
Bill balance, payment posting, phone payment, service start/stop, deposits, delinquent bills, payment arrangements, billing adjustment, provider confirmation.
Have account number and service address ready.
Online BillPay, QuickPay, paperless billing, AutoPay and payment history.
Confirm logo/provider says Rialto Water Services before entering payment information.
437 N. Riverside Ave.
In-person customer service, start/stop service help, payment questions and document review.
Bring ID and documents if changing service.
P.O. Box 60450, Los Angeles, CA 90060-0450
Mailed bill payments.
Include stub/account number and allow mailing/processing time.
P.O. Box 800, Rialto, CA 92377
General correspondence only.
Do not use this address for lockbox payment unless RWS instructs you.
Rialto Utility Authority: 909-820-2525 ext. 2062
City/RUA rate-setting process questions.
Use for rate package questions, not routine payment posting.
RUA rate-process questions or city water/wastewater planning forms.
Use for official City/RUA questions, not portal password reset.

Bill Pay and Login: OnlineBiller, QuickPay, AutoPay, Phone and Cash

Online account

View entire bill detail, print bills, get email notifications and turn off paper bills.

QuickPay

No enrollment required; view current balance and make one-time payment.

AutoPay

Set up recurring payment by credit card or bank account from the portal.

Cash barcode

Use barcode on back of bill at participating stores; listed fee is $1.99.

Open the official payment portal

Start from Rialto Water Services Billing or go directly to Rialto Water Services Online BillPay.

Choose login or QuickPay

Use an enrolled account if you want paperless billing, email notifications, AutoPay and multiple accounts under one username. Use QuickPay if you only need a one-time payment.

Match the service address before paying

Check the account number, service address, current balance and due date. Rialto-area customers can have similar provider names, so always match the bill before submitting.

Save confirmation and call if cutoff risk exists

Save the confirmation number, amount, date, account number and payment method. If a prior balance or turn-off notice is active, call 909-820-2546 after payment.

Payment method
Official detail
Best for
Avoid this mistake
OnlineBiller login
View bill detail, print, receive bill email, turn off paper bills, pay by card or bank account, set AutoPay, manage multiple accounts.
Regular customers and landlords with more than one Rialto Water account.
Use the official onlinebiller.com/rialtows page, not a search ad.
QuickPay
No enrollment required; view current balance and make one-time payment.
Fast payment without portal registration.
Confirm address and account before submitting.
Automated phone payment
Call 909-820-2546 after hours or during business hours and follow English/Spanish prompts.
Payment when you do not have internet access.
Still call Customer Service if payment is tied to a turn-off notice.
Remote cash payment
Pay with bill barcode at select nationwide stores; listed convenience fee is $1.99.
Cash customers who cannot pay online or visit office.
Use barcode from back of bill or contact RWS for barcode by email/text.
Mail
Payments mailed to P.O. Box 60450, Los Angeles, CA 90060-0450.
Non-urgent check/money order payment.
Do not mail if service is near disconnection.
In-person office
437 N. Riverside Ave., Monday-Friday 8 AM-5 PM.
Payment proof, service setup documents, billing issue or restoration question.
Bring bill and ID when account change is involved.
Bank bill pay
Not the best near cutoff unless RWS specifically confirms it posts quickly.
Routine scheduled payments days before due date.
Old account numbers or wrong lockbox can delay posting.
Payment script: “I paid Rialto Water Services account [account number] for [service address] on [date/time] by [OnlineBiller/QuickPay/phone/cash barcode/mail/in person]. Confirmation or receipt number is [number]. Can you confirm whether it posted and whether any prior balance, fee, or turn-off process remains?”

Due Date, Late Fee, Prior Balance and Reconnection Rules

Due upon receipt

RWS billing rules say water and sewer bills are due and payable upon receipt.

25-day delinquency

Bills are described as delinquent 25 days after billing date.

Late charge

Delinquent fee totals 10% of current charges plus 1.5% of past-due balance.

Prior balance

If a bill includes a prior unpaid balance, the customer has 10 days from next billing date to pay that prior balance.

Billing issue
Official rule / meaning
Best action
Bill date
Bill is due and payable upon receipt.
Do not wait for the 25-day delinquency point if you need time to mail payment.
Delinquent bill
RWS says water/sewer bills are delinquent 25 days after billing date.
Pay through fast official method before late charges and turn-off steps begin.
Late fee
Delinquent fee is 10% of current charges plus 1.5% of past-due balance.
Call for exact current payoff because fees can change total due.
Prior unpaid balance
If a bill includes prior balance, customer has 10 days from next regular billing date to pay prior balance.
Pay prior balance quickly and call to verify account is not on turn-off route.
Turn-off procedure
RWS says turn-off procedures begin if prior balance is not paid by end of the 10-day period.
Use OnlineBiller/phone/in-person and save proof.
Reconnection fee
Billing page lists a $55.50 reconnection fee when turn-off procedures begin.
Ask whether this fee is already added before paying.
Weekend/holiday restoration
If service is disconnected and restoration is requested weekends or holidays, listed restoration charge is $113.90, payable by noon of next working day.
Ask for the exact restoration amount and deadline before assuming service will be restored.
Payment timing
Payments received one day prior to current bill generation may not show on the next bill due to processing.
Check portal balance or call before paying twice.
Vacant property
Ready-to-serve charges are billed monthly whether or not property is occupied; if vacant, charges become owner responsibility.
Owners should terminate service correctly after sale/vacancy and keep confirmation.
SB 998 / water shutoff policy
Rialto water rules incorporate California Water Shutoff Protection Act procedures.
Ask Customer Service about payment arrangements, dispute/appeal options or medical/financial protections before service is discontinued.

Cutoff-risk tip: if your bill has a prior unpaid balance or turn-off notice, do not rely on mail. Use a fast official method, save confirmation, and call 909-820-2546 to verify whether the account is removed from the turn-off list.

Start or Terminate Rialto Water Services Account

Owner / buyer start service

  • Submit a New Service Application.
  • Provide proof of ownership.
  • Accepted examples include Final Settlement Statement or Notarized Grant Deed.
  • Call for deposit amount because it depends on meter size and prior year average monthly bill.
  • Confirm whether property is in RWS service area before applying.

Tenant / renter start service

  • Submit a New Service Application.
  • Attach rental or lease agreement.
  • Provide service address and contact information.
  • Deposit is required.
  • Ask whether owner authorization or final prior-balance issue affects service.

Terminate service

  • Submit the termination form.
  • Owners who sold property should attach Final Settlement Statement or Notarized Transfer of Title.
  • Tenants should submit termination form when moving out.
  • Give forwarding address for final bill or refund.
  • Keep confirmation to avoid vacant-property ready-to-serve charges.
Service task
Document / rule
Micro-step
Check provider
City says water/sewer services vary by location and may be RWS, West Valley Water District or Fontana Water Company.
Use provider name on bill or coverage map before applying.
Owner start
New Service Application plus proof of ownership such as Final Settlement Statement or Notarized Grant Deed.
Call 909-820-2546 for deposit before visit.
Tenant start
New Service Application plus rental/lease agreement.
Make sure lease address matches service address.
Deposit
Deposit is based on meter size and average monthly bill for previous year.
Ask for exact amount for that property and meter size.
Residential sewer deposit
Billing regulations list residential sewer deposit as $103.
Ask if current deposit schedule has changed before paying.
Deposit credit back
Deposits are credited back after 2 years of on-time payments and never appearing on turn-off list.
Check after two years if you qualify.
Owner terminate after sale
Termination form plus Final Settlement Statement or Notarized Transfer of Title.
Do this promptly after closing.
Tenant terminate
Termination form.
Submit before moving out and record final date.
Move-service script: “I need to [start/terminate] Rialto Water Services at [address]. I am the [owner/tenant/seller]. I have [settlement statement/deed/lease/transfer title]. What deposit, form, start date and final bill steps apply?”

2026 Rialto Water and Sewer / Wastewater Rates

The City adopted a 5-year adjustment to water and wastewater/sewer rates, effective March 1, 2026, after a Proposition 218 / AB 2257 rate-setting process. The City also expanded the suspension of the Utility User Tax for 2026, effective January 1 through December 31, 2026, focused on residential accounts.

3/4″ or smaller base

$37.30 effective March 1, 2026.

Water tiers

Volume charges for most customers run $2.11, $2.37 and $3.45 per ccf in 2026 tiers.

Residential sewer

$69.16 per month per residential unit effective March 1, 2026.

2026 tax relief

Residential Utility User Tax suspension runs Jan. 1-Dec. 31, 2026.

Water monthly minimum charge
Current
Effective 3/1/2026
Effective 1/1/2027
Plain-English note
3/4″ and smaller meter
$34.53
$37.30
$40.29
Most common residential fixed water charge.
1″ meter
$53.03
$57.28
$61.87
Larger meter fixed charge.
1 1/2″ meter
$99.28
$107.23
$115.81
Larger account fixed charge.
2″ meter
$154.79
$167.18
$180.56
Large meter / commercial-type account.
3″ meter
$302.80
$327.03
$353.20
High-capacity meter.
4″ meter
$469.31
$506.86
$547.41
Very large service.
6″ meter
$931.84
$1,006.39
$1,086.91
Large commercial/institutional service.
8″ meter
$1,486.88
$1,605.84
$1,734.31
Largest listed minimum charge.
Water volume charge, most customer classes
Current
Effective 3/1/2026
Effective 1/1/2027
How to read it
Tier 1: 0-9 units
$1.95 / ccf
$2.11 / ccf
$2.28 / ccf
1 ccf = 100 cubic feet, about 748 gallons.
Tier 2: 10-30 units
$2.19 / ccf
$2.37 / ccf
$2.56 / ccf
Moderate usage tier.
Tier 3: 31+ units
$3.19 / ccf
$3.45 / ccf
$3.73 / ccf
High use, often irrigation/leak driven.
Mobile homes / multiple apartments over 49 units
$2.35 / ccf
$2.54 / ccf
$2.75 / ccf
Separate customer category.
Landscape tier 1
$2.19 / ccf
$2.37 / ccf
$2.56 / ccf
Landscape water category.
Landscape tier 2
$2.19 / ccf
$2.37 / ccf
$2.56 / ccf
Same published landscape amount for tier 2.
Hydrant water use
$2.70 / ccf
$2.92 / ccf
$3.16 / ccf
Temporary hydrant use charge.
Hydrant per day
$3.43/day
$3.71/day
$4.01/day
Daily hydrant charge.
Sewer / wastewater rate
Current
Effective 3/1/2026
Effective 1/1/2027
Note
Residential single family & multi-family
$67.14 / month / residential unit
$69.16
$71.24
Flat monthly residential sewer/wastewater charge.
Non-residential Group II
$5.80 / ccf
$5.98
$6.16
Commercial category.
Non-residential Group III
$8.32 / ccf
$8.57
$8.83
Commercial category.
Non-residential Group IV
$12.06 / ccf
$12.43
$12.81
Commercial category.
Non-residential Group VI
$5.80 / ccf
$5.98
$6.16
Commercial category.
Outside City sewer rate
1.3x current sewer charge
1.3x applies
1.3x applies
Extraterritorial rates are 1.3 times current sewage charges.

Bill-check tip: Rialto bills can include water minimum charge, water volume, sewer/wastewater, prior balance, penalties, reconnection/restoration fees, deposits, ready-to-serve charges and Utility User Tax treatment. Identify which line changed before calling it a “water usage” increase.

High Bill, Leak Check, Water Adjustment and Usage Review

Usage unit

Rialto bill materials use ccf / units; 100 cubic feet equals 1 unit of water.

Bill graph

The sample bill shows usage history and consumption graph to compare monthly habits.

Leak first

RWS conservation guidance tells customers to check for leaks, sprinklers and toilets.

Adjustment form

RWS links a Water Adjustment Request Form for high-bill/leak situations.

High-bill clue
Fast check
What to ask RWS
Usage graph jumped suddenly
Compare this month’s ccf/units with the same month last year and last two bills.
Was the meter read actual or estimated, and what read dates are used?
Toilet leak
Use dye test in toilet tank; check if color appears in bowl without flushing.
Would a repaired toilet leak qualify for review under the adjustment form?
Sprinkler or irrigation issue
Check broken heads, stuck valves, timer schedule and runoff.
Which water tier did the extra usage fall into?
Service-line leak
Turn off all indoor/outdoor water and watch meter movement if safe.
Is the leak on customer side or utility side of the meter?
Prior balance included
Look at account summary and total amount due, not just current charges.
How much is current bill vs prior unpaid balance?
Penalty line increased
Check if account is delinquent and whether 10% current-charge fee/1.5% past-due fee applied.
What amount must be paid to clear late/turn-off risk?
Vacant property still billed
Check ready-to-serve charges and whether service was formally terminated.
Was termination form processed and final bill issued?
New rate period
Compare before/after March 1, 2026 rates.
Which billing days are charged under old vs new rate?
High-bill script: “My Rialto Water Services account [number] at [address] increased from [usual amount/units] to [new amount/units]. I checked toilets, irrigation, meter movement, prior balance and bill tiers. Can you review the meter read and tell me whether I should submit the Water Adjustment Request Form?”

Water Emergency, No Water, Sewer Issue or After-Hours Help

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Emergency / after-hours

RWS billing page route: 909-820-2546

2024 CCR after-hours listing: 909-820-0400

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Public-side water problem

Use emergency routing for main breaks, no water affecting multiple homes, meter-box leaks, street leaks or pressure loss tied to system work.

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Billing shutoff

For nonpayment, prior balance, restoration charge or payment-posting issue, use Customer Service at 909-820-2546.

Problem
What to say
Helpful details
Water main break / street leak
“Water is flowing at [address/cross street].”
Flow direction, pavement damage, water depth, time started, photos only if safe.
No water
“There is no water at [address].”
Whole property or one fixture? neighbors affected? bill current? recent notice?
Low pressure
“Pressure is low at [address].”
All fixtures or one fixture? neighbors affected? ongoing work nearby?
Meter box leak
“Water is coming from the meter box at [address].”
Meter location, amount of water and whether it reaches sidewalk/street.
Sewer backup or wastewater concern
“Sewer is backing up at [fixture/location].”
Stop water use if backup worsens; keep people and pets away from wastewater.
Billing-related shutoff
“My service may be off because of payment; I paid [amount] on [date].”
Use account number and confirmation; do not route as main-break emergency.
Boil advisory / water quality notice
“Is my address under any water quality advisory?”
Ask for affected area, start time, instructions and lift notice.
Emergency script: “This is [name] at [exact address]. The issue is [main break/no water/low pressure/meter leak/sewer backup]. It started at [time]. Nearest cross street is [street]. My callback number is [phone].”

Water Conservation, Water Waste Rules, 2024 Quality Report and Lead Inventory

Water source mix

The 2024 report says potable drinking water came from groundwater basins, Baseline Feeder and surface water.

Lead service lines

The 2024 report says a lead service line inventory was taken and service lines were lead free.

Water waste fines

RWS conservation page lists written warnings before fines under its Stage 3-B emergency enforcement rules.

Topic
Official context
User action
Prohibited runoff
RWS lists water running from property onto sidewalks, roads or parking lots as prohibited.
Fix overspray, broken sprinklers and drainage immediately.
Vehicle washing
Washing vehicles with a hose without a shutoff nozzle is prohibited.
Use a shutoff nozzle or commercial wash.
Driveway/sidewalk washdown
Using potable water to wash down driveways and sidewalks is prohibited.
Use broom or dry cleanup first.
Irrigation after rain
Irrigation during and 48 hours after measurable rain is prohibited.
Turn off controller after rain.
Decorative water features
Potable water fountains/decorative features without recirculation pump are prohibited.
Use recirculating systems only where allowed.
Stage 3-B enforcement
After two written warnings, third violation is $100, fourth is $300 plus flow restrictor, fifth is $500 and possible two-day loss of service.
Correct violations before fines escalate.
2024 Consumer Confidence Report
Report says Rialto consistently delivered water meeting or exceeding state and federal standards in 2024.
Open the latest report for contaminant tables before making safety claims.
Perchlorate
Report says Rialto has zero tolerance for detectable perchlorate and uses wellhead treatment on two wells, with affected wells out of service where needed.
Use current CCR for detailed information.
Lead questions
Report says RWS can be contacted at 909-820-2546 for lead testing concerns and inventory info is available through City resources.
Use only cold water for drinking/cooking and flush plumbing if water sat unused, especially in older plumbing.
Report water waste
RWS resources page references iEfficient app for reporting water waste and conservation resources.
Use app or RWS/City conservation resources for violations.

Local Notes: Rialto Utility Authority, Veolia, West Valley, Fontana and City Limits

Local issue
Why it matters
Best next step
Public-private partnership
City/RUA owns system, retains water rights and rate-setting authority; RWS/Veolia operates water/wastewater services and customer service.
Use RWS for billing and service, City/RUA for rate-setting questions.
Rialto provider boundaries
Some Rialto properties may be served by West Valley Water District or Fontana Water Company.
Match provider name on bill before paying.
City payment page
Rialto City “Pay” page points users to view/pay Rialto Water Services bills online.
Use City page as a safe starting point if unsure.
Ready-to-serve charges
RWS says ready-to-serve charges are billed monthly whether property is occupied or not.
Owners must terminate service properly after sale/vacancy.
Commercial / industrial base charges
Billing page says commercial/industrial base charges vary by meter size and customers should call for base charge information.
Call before estimating commercial bills.
Fire line charges
City rate table says fireline rates apply to commercial customers with separate fire services; residential customers do not pay fireline charges.
Do not confuse commercial fireline charge with residential water base.
Extraterritorial sewer
Outside-city sewer rates are 1.3 times current sewage charges.
Confirm whether your parcel is inside City boundaries.
2026 Utility User Tax suspension
City says 2026 UUT suspension applies to residential accounts and does not extend to commercial, industrial or institutional accounts.
Residential customers should compare pre/post-2026 tax lines; business accounts should not assume same relief.

Map: Rialto Water Services Customer Office

Location / route
Address or phone
Use for
Rialto Water Services office
437 N. Riverside Ave., Rialto, CA 92376
Customer service, bill questions, payments, start/stop service and account documents.
Customer Service phone
909-820-2546
Billing, automated payment, service questions and after-hour route shown on billing pages.
Payment mailing address
P.O. Box 60450, Los Angeles, CA 90060-0450
Mailed utility payments with payment stub/account number.
General correspondence
P.O. Box 800, Rialto, CA 92377
Letters and non-payment correspondence.
City Hall / Rialto Utility Authority
150 S. Palm Ave., Rialto, CA 92376
Rate-setting process, City/RUA public meetings, official City utility materials.
RUA rate questions
AskRUA@rialtoca.gov or 909-820-2525 ext. 2062
Rate package, Prop 218 / AB 2257 process and utility authority questions.

Rialto Water Services Utility Billing FAQ

What is the Rialto Water Services phone number?

Call Rialto Water Services Customer Service at 909-820-2546 for billing, payment, start or terminate service, deposit, prior balance, water/sewer bill questions, and automated phone payment routing.

Where do I pay my Rialto Water Services bill online?

Use the official Rialto Water Services Online BillPay portal at onlinebiller.com/rialtows. The portal offers enrolled login, QuickPay, one-time payments, AutoPay, e-bills, email bill notifications and multiple-account access.

Where is the Rialto Water Services office?

The customer service office is at 437 N. Riverside Ave., Rialto, CA 92376. Office hours are Monday through Friday, 8 AM to 5 PM.

Where do I mail a Rialto Water Services payment?

Mail payments to Rialto Water Services, P.O. Box 60450, Los Angeles, CA 90060-0450. General correspondence only goes to P.O. Box 800, Rialto, CA 92377.

Can I pay a Rialto Water bill by phone?

Yes. Call 909-820-2546 and follow the automated telephone payment instructions. The billing page says the telephone payment system is available for customers who do not have internet service or do not want to pay online.

How do I start new Rialto Water Services service?

Owners must submit a New Service Application with proof of ownership such as a Final Settlement Statement or Notarized Grant Deed. Tenants must submit a New Service Application with a rental or lease agreement. A deposit is required and depends on meter size and prior year average monthly bill.

How do I terminate Rialto Water Services service?

Owners who sold property must submit a termination form with a Final Settlement Statement or Notarized Transfer of Title. Tenants must submit a termination form when moving out. Keep confirmation so vacant-property ready-to-serve charges do not continue unexpectedly.

What are key 2026 Rialto water rates?

Effective March 1, 2026, the monthly minimum charge for a 3/4-inch and smaller meter is $37.30. Most customer volume tiers are $2.11 per ccf for 0-9 units, $2.37 per ccf for 10-30 units and $3.45 per ccf for 31 or more units.

What is the 2026 residential sewer/wastewater charge?

Effective March 1, 2026, the residential single-family and multi-family sewer/wastewater rate is $69.16 per month per residential unit. Outside-city sewer rates are 1.3 times current sewage charges.

Who is my water provider if I live in Rialto?

It depends on your service location. The City says Rialto-area water/sewer services are spread across Rialto Water Services operated by Veolia, West Valley Water District and Fontana Water Company. Check the provider name on your bill before paying.

30-Second Rialto Water Services Checklist

Pay/Login: use OnlineBiller at onlinebiller.com/rialtows → login or QuickPay → confirm service address → save confirmation.

Call: Customer Service and phone payment 909-820-2546; CCR after-hours emergency listing 909-820-0400; rate-process questions AskRUA@rialtoca.gov.

Visit: 437 N. Riverside Ave., Rialto, CA 92376, Monday-Friday 8 AM-5 PM.

Mail: payments to P.O. Box 60450, Los Angeles, CA 90060-0450; general correspondence to P.O. Box 800, Rialto, CA 92377.

Avoid cutoff: bills are due on receipt and delinquent 25 days after billing date; prior unpaid balance gets a 10-day window from next billing date before turn-off steps begin.

Rates: March 1, 2026 rates include $37.30 minimum charge for 3/4-inch and smaller meter, and residential sewer/wastewater at $69.16 per month per unit.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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