Albuquerque Water Help Desk: Pay ABCWUA, Log In, Call WATR, Restore Service or Cut Water Waste
The Albuquerque Bernalillo County Water Utility Authority is not just a bill-payment portal. Your monthly statement can include water, sewer and, for many customers, curbside refuse collection billed on behalf of the City of Albuquerque. Use this guide to pay safely, view a bill, use Guest Pay, set up recurring payments, understand property-based account rules, restore water after nonpayment, apply for low-income help, check rates, inspect leaks, follow watering restrictions and find the right emergency number.
Start Here: Choose the Exact ABCWUA Task
This guide is for Albuquerque Bernalillo County Water Utility Authority customers. ABCWUA serves the Albuquerque/Bernalillo County water and wastewater system and uses account tools under abcwua.org, account.abcwua.org and E-Bill Express. If your bill is from a separate municipality, apartment submeter, private water association or rural water system, do not pay through this page until the bill logo and account number match.
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Make a one-time payment |
10-digit ABCWUA account number and 5-digit service ZIP code. |
Guest Pay is best for a quick payment; create a profile for saved bank information, multiple accounts and recurring payments. |
|
Log in / create profile |
Account number, email address, password and service information. |
Use profile login for account balance, payment history, recurring payments and online account tools. |
|
Pay by phone |
505-842-9287, Option 2. |
Account number, card/bank details and service ZIP code. |
Save the confirmation number, especially if water is off or a turn-off notice is active. |
Ask billing/payment question |
505-842-9287, Option 0. |
Account number, service address, payment proof, bill date and notice copy. |
Use Option 0 for billing, payments and general customer issues. |
Water or sewer emergency |
505-842-9287, Option 1. |
Exact address, cross street, visible water, sewer odor/backup, hydrant, meter or main issue. |
Option 1 is 24 hours a day. Do not use web forms for active emergencies. |
Mail routine payment |
ABCWUA, PO Box 27226, Albuquerque, NM 87125. |
Check/money order, bill stub and account number. |
Mail is not instant and is risky if the bill is near disconnection. |
Use curbside drop box |
1441 Mission Ave. NE or 5th & Marquette by City Hall. |
Check/money order and payment stub/account number. |
Do not leave cash. Call if payment must stop same-day service interruption. |
Visit customer service |
Customer Service Center, 1441 Mission Ave. NE, Albuquerque, NM 87107. |
Bill, account number, ID if account ownership/mailing info is involved. |
Lobby hours are Monday-Friday, 8:30 AM-4:30 PM. |
Water off for nonpayment |
Pay online by debit/credit card, then call 505-842-9287, Option 0. |
Payment confirmation, account number and readiness to confirm turn-on disclaimer. |
Same-day restoration requests must be completed/submitted before 2:00 PM MT. |
Report water waste |
Water Waste reporting form or 505-842-9287, Option 5. |
Address, best observation day/time, type of runoff/overspray and source if known. |
Spray irrigation between 11 AM and 7 PM from April 1-Oct. 31 is water waste unless exempt. |
Account rule that surprises renters: ABCWUA is a property-based utility. The Water Authority says it bills the property, not the person, and the property owner of record controls the water account. Tenants should coordinate final/prorated bills and mailing changes through the landlord or property manager.
Official Phone Menu, Address, Hours and Routing
Main Customer Service
Phone: 505-842-9287 / 505-842-WATR
Billing, payments, general: Option 0
Pay by phone: Option 2
Customer Service Center
Address:
1441 Mission Ave. NE
Albuquerque, NM 87107
Lobby: Monday-Friday, 8:30 AM-4:30 PM
Water/Sewer Emergencies
Call: 505-842-9287, Option 1
Use for water/sewer emergencies 24 hours a day, including water main, service line, meter, sewer backup, odor or urgent field issue.
Phone option / office |
Official route |
Use it for |
|---|---|---|
Option 0 |
505-842-WATR |
Call Center for billing, payments and general issues. |
Option 1 |
505-842-WATR |
Water/sewer emergencies, 24 hours a day. |
Option 2 |
505-842-WATR |
Make a payment over the phone. |
Option 3 |
505-842-WATR |
Construction Services, Utility Development, work orders and connection-permit payment guidance. |
Option 4 |
505-842-WATR |
Water conservation and rebates. |
Option 5 |
505-842-WATR |
Report water waste if the online form is difficult or you need phone routing. |
Option 6 |
505-842-WATR |
Cockroach control requests related to the utility’s route. |
Option 7 |
505-842-WATR |
Report concerns about Water Authority vehicle operation. |
City trash bill questions |
City Solid Waste Department: 505-761-8100. |
Trash/refuse questions for City of Albuquerque customers when the line item appears on the water bill. |
Bernalillo County trash bill questions |
Bernalillo County Solid Waste: 505-224-1639. |
County solid-waste questions separate from ABCWUA water/sewer billing. |
Bill Pay, Guest Pay, Login, Bank Draft, Mail, Drop Box and Western Union
Guest Pay
Enter 10-digit ABCWUA account number and 5-digit service ZIP code for a one-time payment.
Create Profile
Use account.abcwua.org for saved banking, recurring payments, multiple accounts, balance and history.
Bank Draft
ABCWUA can debit your bank account each month to pay the bill in full.
Water Off?
Pay first, then call Option 0 to submit the turn-on request and agree to the disclaimer.
Start at the official payment page
Open ABCWUA How Can I Pay My Bill?. From there, use the official Guest Pay, sign-in/create-profile, bank draft, phone, mail, drop box, walk-in or Western Union route.
Use Guest Pay for one payment
Click Guest Pay / One-Time Payment. Enter your 10-digit ABCWUA account number and the 5-digit service ZIP code. Confirm the service address before submitting.
Create a profile for recurring tools
Use the account portal if you want saved banking information, recurring payments, multiple-account payment, account balance, payment history and profile tools.
Save proof and call if time-sensitive
Keep the confirmation number, payment method, amount, date/time, account number and ZIP code used. If water is off, call 505-842-WATR Option 0 after payment.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Guest Pay / One-Time Payment |
E-Bill Express asks for 10-digit account number and 5-digit service ZIP code. |
Quick payment without creating a profile. |
Verify address and account carefully before submitting. |
Account profile |
Portal offers enroll/login tools, saved banking, recurring payments, account balance and payment history. |
Recurring payments, multiple properties, owners and property managers. |
Use owner/authorized account details because the account is tied to property. |
Bank Draft |
ABCWUA debits the bank account each month to pay the bill in full. |
Customers who want automatic payment without needing to log in monthly. |
Cancel or update bank draft before closing/selling a property. |
Phone payment |
Call 505-842-WATR and select Option 2. |
Payment by phone or when online access is unavailable. |
For water off after nonpayment, also call Option 0 after paying. |
Mail payment |
ABCWUA, PO Box 27226, Albuquerque, NM 87125. |
Routine check/money-order payment with enough time. |
Mail is not instant and should not be used near turn-off deadline. |
Curbside drop box |
1441 Mission Ave. NE and 5th & Marquette by City Hall downtown. |
After-hours check/money-order drop-off. |
Do not leave cash. Include account number or stub. |
Walk-in payment |
Customer Service, 1441 Mission Ave. NE, lobby hours Monday-Friday 8:30 AM-4:30 PM. |
Account issue, payment proof, owner/property question or complex billing problem. |
Bring bill, ID, closing/lease documents if relevant. |
Western Union |
ABCWUA lists Western Union as an option and advises calling ahead because hours/availability may change. |
Cash-style neighborhood payment option. |
Ask posting timing and fee before relying on it for turn-off prevention. |
Official payment links:
Owners, Tenants, Buyers, Sellers, Property Managers and Title Companies
Property-based utility
- ABCWUA says it bills the property, not the person.
- The property owner of record controls and is responsible for the account.
- Owner status is based on Bernalillo County Clerk records.
- Tenants should work through landlord/property manager for prorated or final billing.
Buying or selling
- Final bill for a sold property should be prorated and paid through title company or negotiated between buyer and seller.
- Owner may add/change mailing addresses.
- Owner may enroll in Budget Billing.
- Owner may remove account from online payment profile.
- Owner may request meter placement/removal where allowed.
Title companies
- Email bill/financial history requests to the official payoff email route.
- Limit payoff request to one service address per email.
- Include service address in the email subject line.
- Ask seller to cancel AutoPay or Budget Billing before closing.
- Bernalillo County lien filing/release fees may apply when liens are involved.
Scenario |
Best action |
Document to keep |
|---|---|---|
Tenant wants bill mailed to them |
Contact landlord or property manager because property owner controls the account. |
Lease, landlord written approval and account mailing confirmation. |
Tenant needs final/prorated bill |
Ask owner/property manager to coordinate proration. |
Move-in/move-out dates, meter/bill copy and lease terms. |
Owner selling property |
Coordinate final bill through title company or negotiated closing proration. |
Settlement statement, payoff request, final bill and payment receipt. |
Buyer taking over property |
Confirm closing/title payoff and mailing address update. |
Recorded deed/closing docs and ABCWUA billing confirmation. |
Property manager |
Call 505-842-WATR Option 0 with owner permission to change mailing information. |
Owner authorization and list of service addresses. |
Title company payoff |
Use official title payoff request process, one service address per email. |
Email record, payoff quote and lien release copy if applicable. |
Water Off, Turn-Off Notice, Payment Plan, Same-Day Restoration and Fees
If water is already off
- Do not attempt to turn water back on yourself.
- Only authorized Water Authority personnel may turn service back on.
- Pay in full or pay 75% down in guaranteed funds and set up a pay plan for the remaining balance in 30 days.
- Call 505-842-WATR Option 0 after paying.
- Same-day restoration must be completed/submitted before 2 PM MT.
Delinquency rules
- Charges become delinquent 15 days after the “due by” date.
- Penalty of 1.5% per month may be imposed on delinquent accounts.
- Water supply may be turned off if any charge remains unpaid for 30 days from due-by date.
- Owner of record is personally responsible for fees and service charges.
- ABCWUA may file a lien on real property for unpaid charges, interest and penalties.
Guaranteed funds
- Cash.
- Cashier’s or certified check.
- Money order.
- Debit card.
- Credit card.
Nonpayment item |
Official rule / practical interpretation |
What to ask ABCWUA |
|---|---|---|
Water off for nonpayment |
Make payment, then call Option 0 so the turn-on request can be submitted. |
“Is my turn-on request submitted and before the 2 PM MT same-day cutoff?” |
Partial payment plan after shutoff |
Account may require 75% down in guaranteed funds plus pay plan for balance in 30 days. |
“What exact 75% amount is required today, and what is the pay-plan due date?” |
Nonpayment delinquency fee |
Rate ordinance lists $45 for 5/8 x 3/4-inch and 1-inch service, and $60 for 1.5-inch through 10-inch service. |
“What meter/service size is on this account, and is the nonpayment fee included?” |
Monthly penalty |
1.5% per month may be imposed on delinquent accounts. |
“How much of the balance is principal, penalty and fee?” |
Lien risk |
Owner of record is responsible; unpaid charges may become a lien on real property. |
“Has any lien been filed or will one be filed if I do not pay by this date?” |
Prior owner delinquency |
Service may not be discontinued for prior owner delinquency unless lien/record was filed before ownership changed. |
“Is this balance from my ownership period or a prior-owner lien/record?” |
Low Income Credit, Water Assistance Fund and Emergency Bill Help
Low Income Credit
Homeowners who qualify may receive a monthly utility credit up to $33.05 for water, wastewater and solid waste. Participation must be renewed annually.
Water Assistance Fund
Effective January 1, 2026, WAF grants require a Water Authority turn-off notice and may provide one-time emergency help up to $200.
Agencies
The Storehouse and Rio Grande Food Project administer the Low Income Credit and WAF grant routes listed by ABCWUA.
Help program |
Who it helps |
Amount / rule |
Contact route |
|---|---|---|---|
Low Income Credit Program |
Low-income homeowners only. |
Monthly utility credit up to $33.05; renew annually. |
The Storehouse 505-842-6491 or Rio Grande Food Project 505-967-8983. |
Water Assistance Fund Grants |
Low-income homeowners or tenants who pay Water Authority water/sewer bills. |
One-time emergency help up to $200. |
Rio Grande Food Project 505-967-8983 or The Storehouse 505-842-6491. |
2026 WAF eligibility trigger |
Customers with upcoming disconnection due to past-due balance. |
Turn-Off Notice from Water Authority must be issued or mailed. |
Apply quickly after receiving notice; do not wait until water is off. |
Other water/sewer bill assistance |
Homeowners or tenants. |
Depends on local agency funding and eligibility. |
Use ABCWUA assistance page agency list and call with bill/notice ready. |
2026 Bill Reading, Water/Sewer Rates, Trash Line Items and Winter Average
Monthly bill mix
Your bill can include water, sewer and for most customers curbside refuse collection billed on behalf of the City of Albuquerque.
Water commodity
Rate ordinance lists water at $2.119 per unit plus $0.024 per unit for the New Mexico water conservation fee. One unit equals 100 cubic feet.
Sewer commodity
Retail wastewater commodity total is listed at $1.766 per CCF in the rate ordinance.
Winter average
The rate ordinance defines winter average using billed water use in December, January, February and March.
Bill item |
What ABCWUA shows / how it works |
What customers should do |
|---|---|---|
Water usage unit |
One unit / CCF equals 100 cubic feet, commonly 748 gallons. |
Convert units to gallons before comparing with irrigation, leak or household-use estimates. |
Water fixed monthly charge |
Based on meter/service size and customer class. Residential 5/8 x 3/4-inch fixed charge is listed at $10.28 in the rate ordinance. |
Do not compare bills unless meter size and class match. |
Water commodity charge |
$2.119 per unit plus $0.024 per unit state water conservation fee. |
Multiply billed water units by commodity rate, then add fixed, sewer, refuse and other charges. |
Water Resources Management portion |
$0.122 of the commodity charge is dedicated to groundwater protection, conservation, water resources management and arsenic investigations. |
Use this to understand the “why” behind part of usage charge. |
Sewer fixed monthly charge |
Based on water service size or liquid waste flow. Residential 5/8 x 3/4-inch sewer fixed charge is listed at $3.14. |
Check the rate ordinance if your account is commercial, industrial, institutional or multi-family. |
Sewer commodity charge |
Retail customers are listed at total wastewater commodity charge of $1.766 per CCF. |
Remember wastewater volume may be tied to water use and winter average rules. |
Wastewater winter basis |
December-March wastewater commodity charge is based on 95% of metered/estimated monthly water usage; other months use 95% of current use or 95% of prior winter average, whichever is less. |
Fix winter leaks quickly because winter months can affect wastewater billing. |
Conservation surcharge |
Rate ordinance includes surcharges for residential use exceeding winter-average thresholds and irrigation-only accounts exceeding annual irrigation budget. |
Review April-October high outdoor usage before disputing a surcharge. |
Trash/refuse collection |
For most customers, refuse collection is billed on behalf of the City of Albuquerque. |
Call City Solid Waste at 505-761-8100 for trash bill questions, not ABCWUA water/sewer staff. |
Water waste / extra carts / adjustments |
Additional charges for adjustments, water waste and extra carts may appear. |
Separate these line items before assuming the meter is wrong. |
Bill-reading shortcut: check account number, service address, water units, meter size, fixed water charge, water commodity, sewer fixed, sewer commodity, refuse, water waste, extra cart, adjustment, penalty and prior balance. A “high water bill” may actually be sewer, refuse, surcharge, penalty or unpaid prior balance.
High Bill, Leaks, Winter Use, Meter Checks and Conservation Hotline
Leak clue
ABCWUA says residential leaks can increase bills by several hundred dollars per month and often waste 10,000 to 60,000 gallons per leak per month.
Meter check
Most meters have an indicator that spins/revolves when water is running. If no water is on, movement can indicate a leak.
Winter benchmark
ABCWUA’s leak guidance says winter household use is often low, roughly 2 to 8 units in November-March depending on household size.
High-bill check |
What to inspect |
What to ask / do next |
|---|---|---|
Meter indicator moving |
Turn off all fixtures, irrigation, appliances and hose bibs; watch the meter indicator. |
If it moves, isolate inside vs. outside leak and call plumber or ABCWUA depending on location. |
Toilet leak |
Bad flapper, bad fill valve, water motion in bowl, overflow tube level, dye-test result. |
Repair quickly; toilet leaks can run silently and affect monthly charges. |
Water softener |
Listen for daytime running; check bypass valve. |
Close bypass if appropriate and call service tech/plumber. |
Appliances / hoses / valves |
Washer hoses, water heater, evaporative cooler, faucet handles, under-sink valves. |
Replace washers, bad valves or hoses and save receipts. |
Outdoor irrigation |
Wet yard, overspray, broken heads, valve box leak, drip tubing, timer schedule. |
Use 505Outside guidance and avoid April-October time-of-day violations. |
Unknown leak |
Meter still runs after basic checks; no visible indoor leak. |
Call conservation hotline at 505-842-WATR Option 4 for leak-finding guidance. |
Winter leak |
High use in December-March. |
Investigate immediately because winter average can affect later sewer billing and conservation thresholds. |
Bill line-item confusion |
Trash, water waste, extra cart, adjustment, penalty, prior balance. |
Ask Option 0 to explain each line before requesting meter test or formal review. |
Water Waste, Watering Restrictions, Variances, Rebates and 505Outside
Mandatory time-of-day rule
From April 1 through October 31, spray irrigation must occur between 7 PM and 11 AM unless an exemption applies.
Water waste definition
Water waste includes water, other than natural precipitation, flowing or spraying into a public right-of-way, storm drain or adjacent private property.
Summer 2026 reminder
ABCWUA reminded customers in June 2026 to conserve during dry Rio Grande conditions and follow three-days-per-week summer lawn watering guidance.
Outdoor water issue |
Rule / practical guidance |
What to do |
|---|---|---|
Spray irrigation timing |
No spray irrigation between 11 AM and 7 PM from April 1-Oct. 31. |
Set timers before 11 AM or after 7 PM; check seasonal updates. |
Drip / bubbler / hand watering |
Time-of-day exemption page says restriction does not apply to drip irrigation, low-precipitation bubblers, hand watering, container plants and plant stock. |
Still avoid runoff and overspray. |
Water running into street/sidewalk |
Defined as water waste if water flows or sprays into public right-of-way, storm drain or adjacent private property. |
Fix sprinkler head, slope runoff, valve leak or schedule issue before warning becomes fine risk. |
Reporting water waste |
Use online form or call Option 5; reports need address and best day/time to observe. |
Provide source if known, photos/video if available and specific observation times. |
Water waste enforcement |
Reports may trigger warning notice or field inspection; fines are not assessed until warning is issued and owner has chance to correct. |
Correct quickly if warning is received. |
One-day exemption |
Can apply where chemical treatment needs immediate watering or irrigation system was disabled over 48 hours. |
Use the watering restriction exemption/variance form before watering outside allowed time. |
New sod |
30-day exemption may allow spray irrigation needed to establish new sod. |
Apply before installation if watering schedule will violate time-of-day rule. |
Rebates / xeriscape |
505Outside and ABCWUA conservation pages provide rebate and desert-friendly landscape resources. |
Check eligibility before removing lawn or buying equipment so rebate is not lost. |
Water Quality, Santa Fe Group Aquifer, San Juan-Chama Project and 2025 Report
Water sources
ABCWUA says Albuquerque and Bernalillo County rely on groundwater from the Santa Fe Group Aquifer and surface water from the San Juan-Chama Drinking Water Project.
Annual report
The latest Water Quality Report page lists the 2025 Water Quality Report in English and Spanish.
Quality questions
For water-quality concerns at a home or business, ABCWUA directs customers to email the water-quality route or call 842-WATR Option 1 to speak with the Communication Center.
Water-quality topic |
Official detail |
User action |
|---|---|---|
Annual water quality report |
2025 Water Quality Report is available in English and Spanish. |
Open the latest report before buying filters, renting, selling, managing a facility or asking contaminant questions. |
Source water |
Groundwater from Santa Fe Group Aquifer plus San Juan-Chama surface water. |
Use source context when comparing hardness, treatment, drought and aquifer-storage information. |
Annual production |
ABCWUA says groundwater wells combine with San Juan-Chama project to produce about 32 billion gallons annually for the service area. |
Use for system-scale context, not personal bill calculation. |
Cross-connections |
Cross-connection program helps prevent contamination of household pipes. |
Respond quickly to backflow/cross-connection notices and testing requirements. |
Water quality at home/business |
ABCWUA says call 842-WATR Option 1 to speak with Communication Center staff. |
Describe tap, hot/cold water, color, odor, pressure, start time and whether neighbors are affected. |
Drought and long-term supply |
Reliability plans center on conservation, aquifer storage and recovery, reuse and the San Juan-Chama project. |
Use Water 2120 / drought demand resources for supply planning context. |
Water waste during dry river conditions |
June 2026 ABCWUA notice urged conservation and following watering rules when Rio Grande flows were low/dry through Albuquerque stretch. |
Reduce outdoor water use, skip watering after rain and avoid time-of-day violations. |
New Construction, Meters, Connection Permits, Shutoff Requests and Maps
Construction Services
Call 505-842-WATR Option 3 for Construction Services, New Construction and Utility Development routing.
Connection permits
Rate ordinance and site notices list connection permit fees before permit release, including $50 for small water services and $50 for sanitary sewer services.
Maps & Records
ABCWUA lists Maps & Records contact numbers 505-289-3242 and 505-289-3248 for utility record questions.
Builder / owner task |
Official route / fee clue |
Practical next step |
|---|---|---|
New construction service |
Construction Services / Utility Development through Option 3. |
Call before assuming regular Customer Service can set up new construction account. |
Small water service connection permit |
$50 per service for two-inch or smaller water services. |
Confirm project status, permit type and payment route with New Construction. |
Sanitary sewer service connection permit |
$50 per service. |
Coordinate sewer permit with water work and development requirements. |
Public hydrant / public manhole / fire line / large water service |
$150 per item for listed larger/special items. |
Confirm whether project needs separate permits, engineering review or work order fees. |
Meter set only |
Rate ordinance lists meter-set-only fees by meter size, including $310 for 5/8 x 3/4-inch meter. |
Use ordinance for estimates, then call for final quote and requirements. |
Planned waterline tie-in or shutoff |
Business shutoff/turn-on procedures require online request and advance scheduling. |
Distribution lines generally require 7 working days; transmission/master plan/collector lines generally require 14 working days. |
Maps and records |
505-289-3242 or 505-289-3248. |
Use for maps/utility records before excavation, development, survey or design assumptions. |
Google Map: ABCWUA Customer Service Center
Use this map for the ABCWUA Customer Service Center at 1441 Mission Ave. NE, Albuquerque, NM 87107. Walk-in lobby hours are Monday-Friday, 8:30 AM-4:30 PM. For water/sewer emergencies, call 505-842-WATR Option 1 instead of visiting.
Location / route |
Address / phone |
Use for |
|---|---|---|
Customer Service Center |
1441 Mission Ave. NE, Albuquerque, NM 87107 |
Walk-in payment, billing/account questions, complex payment issues and customer-service routing. |
Lobby hours |
Monday-Friday, 8:30 AM-4:30 PM |
Visit during business hours for staff help. |
Main phone |
505-842-9287 / 505-842-WATR |
Billing, payment, emergency, conservation, water waste and construction phone menu. |
Payment mail address |
ABCWUA, PO Box 27226, Albuquerque, NM 87125 |
Routine mailed bill payments. |
General contact mailing address |
P.O. Box 568, Albuquerque, NM 87103-0568 |
General correspondence, not the bill-payment lockbox. |
Drop box 1 |
1441 Mission Ave. NE |
Curbside check/money-order drop-off with account number or bill stub. |
Drop box 2 |
5th & Marquette by City Hall, downtown |
Downtown drop-off for check/money-order payments. |
Maps & Records |
505-289-3242 or 505-289-3248 |
Utility maps and records questions. |
Albuquerque Bernalillo County Water Utility FAQ
What is the Albuquerque Bernalillo County Water Utility phone number?
Call Albuquerque Bernalillo County Water Utility Authority at 505-842-9287, also shown as 505-842-WATR. Use Option 0 for billing, payments and general issues, Option 1 for 24-hour water/sewer emergencies, and Option 2 to make a phone payment.
Where do I pay my ABCWUA bill online?
Use the official ABCWUA E-Bill Express payment page for Guest Pay / one-time payment, or sign in/create a profile at account.abcwua.org for saved banking information, recurring payments, multiple accounts, balance and payment history.
What do I need for ABCWUA Guest Pay?
ABCWUA Guest Pay asks for the 10-digit ABCWUA account number and the 5-digit service ZIP code. Confirm the service address before submitting payment.
Where is the ABCWUA Customer Service Center?
The Customer Service Center is at 1441 Mission Ave. NE, Albuquerque, NM 87107. Walk-in lobby hours are Monday through Friday from 8:30 AM to 4:30 PM.
Where do I mail an ABCWUA payment?
Mail bill payments to ABCWUA, PO Box 27226, Albuquerque, NM 87125. For general correspondence, ABCWUA lists P.O. Box 568, Albuquerque, NM 87103-0568.
What should I do if my water is off for nonpayment?
Do not turn water back on yourself. Make the required payment using guaranteed funds, then call 505-842-WATR Option 0. Same-day restoration requests must be completed and submitted before 2:00 PM Mountain Time.
Does ABCWUA start, stop or transfer service for tenants?
ABCWUA says it is a property-based utility and bills the property, not the person. The property owner of record controls and is responsible for the account. Tenants should contact the landlord or property manager for prorated/final bills or mailing changes.
What low-income help is available for ABCWUA bills?
The Low Income Credit Program can provide qualifying homeowners a monthly utility credit up to $33.05 and must be renewed annually. Water Assistance Fund grants can provide one-time emergency help up to $200 for qualifying homeowners or tenants with a Water Authority turn-off notice.
What are ABCWUA watering restrictions?
From April 1 through October 31, spray irrigation must occur between 7 PM and 11 AM unless an exemption applies. Water waste also includes water flowing or spraying into streets, sidewalks, storm drains or adjacent private property.
Where can I find ABCWUA water quality reports?
Use the ABCWUA Water Quality Report page. The latest page lists the 2025 Water Quality Report in English and Spanish, plus prior-year reports. For active water-quality concerns, call 505-842-WATR Option 1.
30-Second ABCWUA Checklist
Pay/login: use E-Bill Express Guest Pay with your 10-digit account number and 5-digit service ZIP, or create a profile at account.abcwua.org for recurring payments and history.
Call: 505-842-WATR; Option 0 billing, Option 1 24-hour emergencies, Option 2 phone payment, Option 4 conservation/rebates, Option 5 water waste.
Office: Customer Service Center is 1441 Mission Ave. NE, Albuquerque, NM 87107; lobby hours Monday-Friday 8:30 AM-4:30 PM.
Mail/drop box: mail bill payments to PO Box 27226; drop boxes are at 1441 Mission Ave. NE and 5th & Marquette by City Hall.
High bill: check water units, sewer, refuse, water waste, extra carts, penalty, winter average, irrigation, toilets, softener, meter movement and prior balance before disputing the bill.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.