Albuquerque Bernalillo Water Utility Authority Help for Bills, Login and Service
Use this guide to pay an Albuquerque Bernalillo County Water Utility Authority bill, sign in to the WA Portal, make a one-time Guest Pay payment, call the right phone-menu option, use mail or drop box payment, view bill images, handle water-off notices, request low-income help, track usage through HomeConnect, understand property-based accounts, fix high bills, follow watering rules, report water waste, and contact emergency dispatch for broken mains or sewer backups.
Start Here: Choose the Right ABCWUA Action
User need |
Official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay one time online |
10-digit ABCWUA account number, 5-digit service ZIP code and payment method. |
Guest Pay is best for a quick payment; the registered portal gives more account tools. |
|
Sign in or create profile |
Account number, email, service address and bill information. |
Use this for recurring payments, bill images, payment history and HomeConnect water usage where available. |
|
Pay by phone |
Call 505-842-WATR / 505-842-9287 and select option 2. |
Account number, balance, payment method and confirmation note pad. |
If water is already off for nonpayment, call option 0 after payment so restoration can be discussed. |
Billing, payment or general question |
Call 505-842-WATR option 0. |
Bill copy, 10-digit account number, service address, payment proof and account issue. |
Customer-service representatives are available during regular business hours. |
Mail payment |
ABCWUA, P.O. Box 27226, Albuquerque, NM 87125. |
Check or money order, bill stub and account number. |
Do not use mail for urgent water-off restoration or same-day posting. |
Walk in or drop off |
Customer Service Center, 1441 Mission Ave. NE; curbside drop boxes at 1441 Mission Ave. NE and 5th & Marquette by City Hall. |
Bill/account number and accepted payment method. |
Lobby hours are listed as 8:30 AM-4:30 PM, Monday-Friday. |
Water or sewer emergency |
Call 505-842-WATR option 1, 24 hours a day. |
Address, cross street, main break/sewer backup/no-water details and callback number. |
Emergency dispatch handles sewer overflows/backups, broken water mains and emergency water turn-offs. |
Trash bill question |
City Solid Waste 505-761-8100 or Bernalillo County Solid Waste 505-224-1639. |
Bill line, service address and whether city or county solid waste serves the property. |
ABCWUA bills curbside refuse for many customers, but trash service questions go to the solid-waste agency. |
Provider check: this guide is for Albuquerque Bernalillo County Water Utility Authority. If your bill says Town of Bernalillo, Rio Rancho, Los Ranchos, a mobile-home park, HOA, apartment billing company, landlord, private well, septic provider, PNM, New Mexico Gas, or another water district, use the provider printed on that statement.
Official ABCWUA Contact Box
Customer Service Center
Address:
1441 Mission Ave. NE
Albuquerque, NM 87107
Phone: 505-842-WATR / 505-842-9287
Lobby: 8:30 AM-4:30 PM, Monday-Friday.
Phone Menu
Option 0: billing, payments and general issues.
Option 1: water/sewer emergencies, 24 hours.
Option 2: payment by phone.
Option 4: conservation and rebates.
Option 5: report water waste.
Mailing Routes
Bill payments:
ABCWUA
P.O. Box 27226
Albuquerque, NM 87125
General contact mail:
P.O. Box 568
Albuquerque, NM 87103-0568
Emergency Dispatch
Call 505-842-WATR option 1 for broken water mains, sewer overflows or backups, water/sewer emergencies and emergency water turn-offs.
During emergencies, water service may be temporarily shut off while repairs are made.
Drop Boxes
Locations listed by ABCWUA:
1441 Mission Ave. NE
5th & Marquette, by City Hall downtown
Use checks or money orders and include account details.
Solid Waste Contacts
City Solid Waste: 505-761-8100
Bernalillo County Solid Waste: 505-224-1639
Use these for trash-service questions tied to refuse charges.
Official ABCWUA links:
How to Pay an Albuquerque Bernalillo Water Authority Bill
Payment method |
Official detail |
Best for |
Watch out for |
|---|---|---|---|
Guest Pay / Pay Now |
The E-Bill Express payment page asks for a 10-digit ABCWUA account number and 5-digit service ZIP code. |
One-time payment when you do not want to register. |
Confirm the account found by the portal matches your service address before submitting payment. |
WA Portal / My Account |
Sign in or create a profile for more options including recurring payments, saved account access, bill images and history. |
Customers who want payment history, recurring payments, paperless bills or usage tools. |
Returning customers on the newer site may need to use the reset-password option if their login changed. |
Bank Draft |
ABCWUA says bank draft automatically withdraws the full bill amount each month from a checking or savings account and costs nothing. |
Customers who want automatic monthly payment without card processing steps. |
If selling the property, ask to cancel bank draft or budget billing before closing. |
Phone payment |
Call 505-842-WATR and select option 2. |
Customers who prefer phone payment or cannot access the portal. |
For water-off accounts, payment alone is not enough; call option 0 after paying. |
Mail |
Send payment to ABCWUA, P.O. Box 27226, Albuquerque, NM 87125. |
Routine check or money-order payments with enough mailing time. |
Mail is risky near a turn-off notice, same-day restoration or payment-plan deadline. |
Curbside drop box |
Drop boxes are listed at 1441 Mission Ave. NE and 5th & Marquette by City Hall. |
After-hours check or money-order drop-off. |
Use a clearly marked account number; call if account status is urgent. |
Walk-in |
Customer Service Center, 1441 Mission Ave. NE; lobby hours 8:30 AM-4:30 PM, Monday-Friday. |
In-person help, receipts, water-off questions, billing issues and assistance routing. |
Bring bill, account number, service address and any notice or payment proof. |
Western Union |
ABCWUA lists Western Union payment locations and advises customers to call ahead because hours and availability may change. |
Cash payment away from the Water Authority office. |
Verify exact biller name, fee, posting time and account number before paying. |
WA Portal Login, Guest Pay, Paperless Bills and HomeConnect
WA Portal
- Open My Account from ABCWUA.org.
- Create profile or reset password.
- Add account number.
- View bill images for accounts you set up.
- Choose paperless email delivery if desired.
- Use recurring payments where available.
Guest Pay
Use Guest Pay when you only need to make a payment or view a bill image with the account number and ZIP code. Guest Pay is useful for title, property-manager, owner and one-time payment situations.
HomeConnect
If the property has an AMI meter, HomeConnect lets customers view hour-by-hour usage after logging into the Water Authority account. Unusual spikes can point to toilet, irrigation or yard leaks before the next monthly bill arrives.
Start from the official site
Use ABCWUA.org, then choose My Account, Guest Pay or Customer Service. This prevents wrong-provider payments for Rio Rancho, Town of Bernalillo, HOA, landlord or private billing accounts.
Use the correct 10-digit account number
Guest Pay asks for a 10-digit ABCWUA account number and the 5-digit service ZIP code. Do not guess numbers from an old property, former tenant or unrelated service address.
Set bill delivery carefully
Paper bills normally go to the service address, owners may have additional bill copies mailed elsewhere, and portal users can select Paperless by Email under bill-statement delivery.
Use HomeConnect for high-usage clues
If your meter is AMI-equipped, log in and check daily or hour-by-hour use under water usage. Continuous overnight use often points to a leak, toilet, irrigation valve or water softener cycle.
Water Off, Turn-Off Notice, Delinquency Letter and Same-Day Restoration
Do not turn it on
Only authorized Water Authority personnel may turn water back on after nonpayment shutoff.
Pay in full or plan
Water-off accounts require payment in full or 75% down in guaranteed funds plus a pay plan for the remaining balance.
2:00 PM deadline
Same-day restoration requests must be completed and submitted before 2:00 PM Mountain Time.
Call option 0
After paying, call 505-842-WATR option 0 to notify Customer Service and discuss restoration.
Notice or account status |
What it means |
Best next action |
|---|---|---|
Delinquency letter |
ABCWUA says the customer is not in immediate danger of water shutoff, but should add extra payment to reduce the balance. |
Call option 0 and set a realistic payment plan before the account reaches shutoff stage. |
Turn-off notice |
Account has moved closer to service disconnection and needs direct customer-service attention. |
Ask for the exact amount, deadline, guaranteed-funds requirement and pay-plan option. |
Water already off for nonpayment |
Do not attempt self-reconnection; unauthorized reconnection can create violation and fees. |
Pay in full or pay 75% down in guaranteed funds and set up a pay plan for the rest within 30 days. |
Need same-day restoration |
ABCWUA’s current home-page notice says same-day restoration requests must be completed and submitted before 2:00 PM MT. |
Pay by debit/credit card, then call 505-842-9287 to confirm your turn-on request. |
Guaranteed funds |
Guaranteed funds are listed as cash, cashier’s or certified check, money order, debit card or credit card. |
Ask which payment method is accepted for your account today. |
Payment posted but water still off |
Payment may not automatically create the field restoration request. |
Call option 0 with confirmation number and ask whether the turn-on order was submitted. |
Property-Based Billing: Tenants, Owners, Property Managers and Title Companies
Key ABCWUA rule: the Water Authority is a property-based utility. It does not start, stop or transfer service in the usual person-to-person way; it bills the property, and the property owner of record based on Bernalillo County Clerk records has control and responsibility for the water account.
Situation |
ABCWUA guidance |
Practical next step |
|---|---|---|
Tenant renting a home |
Tenants needing prorated/final bill details or bill mailing changes should contact the owner, landlord or property manager. |
Ask landlord whether the bill is direct, reimbursed, included in rent or passed through under lease terms. |
Tenant wants bank draft |
ABCWUA says tenants may set up a draft from checking or savings. |
Confirm with the property owner before tying personal bank details to a property-based account. |
Property owner buying or selling |
Final bill for sold property should be prorated and paid through title company or negotiated between buyer and seller. |
Ask escrow/title for an ABCWUA payoff and final read before closing. |
Owner mailing address change |
Property owner of record may request mailing-address additions or changes. |
Use customer service and keep confirmation of the new mailing address. |
Budget billing or online profile cleanup |
Owners may enroll in budget billing or remove an account from an online-payment-site profile. |
Cancel AutoPay or Budget Billing before sale or property-management change. |
Property manager |
With owner permission, a property manager may add or change mailing addresses by calling 505-842-9287 option 0. |
Have owner authorization, service address and account number ready. |
Title company payoff |
Title companies should request bill and financial history, one service address per email, and include service address in the subject line. |
Tell seller to cancel AutoPay/Budget Billing and resolve liens or old balances before closing. |
Low-Income Credit, Water Assistance Fund and Local Help
Low Income Credit
The Low Income Credit program provides a monthly utility credit up to $33.05 for low-income homeowners for water, wastewater and solid waste. Participation must be renewed every year.
Water Assistance Fund
Effective January 1, 2026, WAF eligibility requires a Water Authority turn-off notice issued or mailed to the customer. Approved low-income homeowners or tenants may receive up to $200 toward the bill.
Help route |
Who it helps |
Prepare before calling |
|---|---|---|
Low Income Credit |
Low-income homeowners with eligible Water Authority water, wastewater and solid-waste charges. |
Bill, proof of homeownership, income documents, ID and renewal timing. |
Water Assistance Fund grant |
Low-income homeowners or tenants who pay Water Authority water and sewer bills and have an upcoming disconnection notice. |
Turn-off notice, bill, account number, address, ID, income proof and amount needed. |
Payment plan after shutoff |
Customers whose water is off for nonpayment and can pay 75% down in guaranteed funds. |
Guaranteed-funds payment, account number and plan to pay remaining balance within 30 days. |
Delinquency letter response |
Customers behind but not yet in immediate shutoff danger. |
Amount you can add to regular payment and dates you can pay. |
Owner/tenant dispute |
Renters or property managers with a bill-routing or pass-through problem. |
Lease, utility addendum, account bill, landlord messages and payment proof. |
High bill from leak |
Customers whose usage jumped due to plumbing, toilet, irrigation or underground leak. |
HomeConnect usage, meter photos, plumber invoice, repair receipt and timeline. |
Understanding Your ABCWUA Bill: Water, Sewer, Trash, Water Waste and Adjustments
Water and meter use
The bill includes water usage and meter information. Review consumption first when a bill jumps.
Sewer charges
Sewer charges are separate from trash and water-waste fees. A leak can affect sewer billing depending on where the water went.
Refuse collection
For most customers, curbside refuse collection is billed on the Water Authority bill on behalf of the City of Albuquerque.
Bill line / issue |
What it usually means |
Who to call first |
|---|---|---|
Water usage |
Consumption from meter reads; compare to HomeConnect, past bill images and household/irrigation use. |
ABCWUA option 0 for billing or HomeConnect support. |
Sewer charge |
Wastewater service and sewer system costs; review if a leak occurred outdoors or did not enter the sewer. |
ABCWUA Customer Service. |
Curbside refuse / trash |
Trash collection billed for many customers on behalf of the City of Albuquerque. |
City Solid Waste 505-761-8100 or Bernalillo County Solid Waste 505-224-1639 depending on service. |
Water waste fee |
Fee for prohibited water waste such as overspray, runoff or time-of-day watering violations. |
Water Waste Hotline through 505-842-WATR option 5. |
Extra cart charge |
Additional solid-waste container or trash-service fee. |
Solid Waste agency, not only ABCWUA billing. |
Adjustments |
Corrections, credits, charges, payoff adjustments, leak-related review or account actions. |
ABCWUA option 0 with bill copies and payment proof. |
Rate ordinance |
Water and sewer rates are set through the Water Authority’s rate ordinance; Section 1 was amended May 20, 2026. |
Use the official ordinance page or call before publishing exact rate calculations. |
High Bill, Leaks, Meter Reads and HomeConnect Usage Spikes
Check HomeConnect
AMI meters can show hour-by-hour usage after login.
Toilets first
Silent toilet leaks are a common cause of overnight continuous use.
Irrigation
Sprinklers, valves and drip zones can leak without being obvious.
Document repairs
Save plumber invoices, parts receipts, photos and meter readings.
High-bill clue |
Likely cause |
Customer check |
What to ask ABCWUA |
|---|---|---|---|
Usage runs every hour overnight |
Toilet leak, irrigation valve, water softener cycle, underground line leak or faucet leak. |
Use HomeConnect if available; turn off fixtures; check meter movement. |
“Can you review hour-by-hour usage and tell me if the pattern looks continuous?” |
Bill increased in summer |
Landscape watering, water waste violation, overspray, hot-weather evapotranspiration or sprinkler malfunction. |
Review Water by the Numbers and time-of-day restrictions. |
“Did this bill include a water-waste fee or higher seasonal use?” |
Water and sewer both increased |
Indoor leak, toilet leak, large indoor use or corrected meter reading. |
Check toilets, water heater, humidifier, softener and interior plumbing. |
“Was the meter read actual, estimated or corrected?” |
Water high but sewer question remains |
Outdoor leak, irrigation leak, pool fill or hose running. |
Identify whether water entered sewer or soaked outside. |
“Is a sewer adjustment or account review available if leaked water did not enter sewer?” |
Trash charge seems wrong |
Extra cart, solid-waste route, refuse-rate change or city/county service issue. |
Separate water/sewer from refuse line. |
“Should this go to City Solid Waste or Bernalillo County Solid Waste?” |
Meter, mailbox or account profile mismatch |
Property-based account, changed owner mailing address, old tenant draft or online-profile issue. |
Verify owner of record and mailing address. |
“Who has control of mailing and profile settings on this property-based account?” |
Water by the Numbers, Time-of-Day Restrictions and Water Waste Fees
Water by the Numbers
ABCWUA uses a flexible watering-frequency program instead of a mandatory day-of-week schedule. Customers choose their own days while following the monthly frequency guide.
11 AM-7 PM rule
Spray irrigation is not allowed between 11:00 AM and 7:00 PM from April 1 through October 31. That time-of-day violation is considered water waste.
Runoff and overspray
Water waste includes water, other than natural precipitation, flowing or spraying from a property to the public right-of-way or adjacent property.
Month |
Water by the Numbers frequency |
Practical controller setting |
|---|---|---|
March | Once a week | One deep watering day if landscape needs it. |
April-May | Twice a week | Two chosen days; avoid windy hours and daytime spray. |
June-August | Three times a week | Three chosen days; turn off sprinklers when it rains. |
September-October | Twice a week | Reduce from summer schedule as temperatures drop. |
November | Once a week | One day only if needed; prepare for winter shutoff. |
April 1-October 31 | No spray irrigation 11 AM-7 PM | Run spray zones between 7 PM and 11 AM only. |
Meter size |
Observed / warning |
1st fee |
2nd fee |
3rd+ fee |
|---|---|---|---|---|
Less than 1.5 inches | $0 warning only | $20 | $50 | $100 |
Greater than 1.5 inches to 4 inches | $0 warning only | $100 | $250 | $500 |
4 inches to 8 inches | $0 warning only | $250 | $500 | $1,000 |
Equipment malfunction rule: if water waste is caused by broken sprinklers, leaking air conditioners or similar malfunctions, contact enforcement within 48 hours and explain how it will be fixed. If repair will take longer than 48 hours, water must be shut off to the malfunctioning equipment.
Rebates, Drinking-Water Quality, Sources and New Mexico 811
Water-saving rebates
The Water Authority says its conservation program is incentive-based and returns more than $1 million each year to customers through rebates for water-saving measures.
Water sources
Albuquerque and Bernalillo County rely on groundwater from the Santa Fe Group Aquifer plus surface water from the San Juan-Chama Drinking Water Project.
Call before digging
Call New Mexico 811 or 1-800-321-2537 at least two business days before digging near water, sewer, irrigation, gas, electric or communication lines.
Topic |
Official detail |
What customer should do |
|---|---|---|
Water Quality Report |
The latest download page lists the 2025 Water Quality Report in English and Spanish. The report explains source-to-tap information, required sampling and lead information. |
Read the newest report and use the distribution-zone resources if you need area-specific water-quality details. |
Quality questions |
The Water Authority says thousands of samples are collected every year and its water meets state and federal legal standards. |
For address-specific taste, odor, color or pressure concerns, call 842-WATR option 1 to reach the Communication Center. |
Source water |
Groundwater wells combine with San Juan-Chama project water to produce about 32 billion gallons of drinking water annually for the service area. |
Understand that drought, river flow, groundwater reserves and conservation all connect to local supply. |
Indoor rebates |
Rebate categories include water-efficient washing machines. |
Check pre-approval, model requirements and current funding before buying. |
Outdoor rebates |
Rebate categories include Treebates, rainwater harvesting, xeriscape and irrigation-efficiency rebates. |
Photograph before/after, keep receipts and follow 505Outside or ABCWUA application instructions. |
Commercial efficiency |
The Customized Performance Rebate can support efficiency projects and is calculated at $10 per unit of water saved, with limits of 50% of project cost or up to $50,000. |
Commercial, industrial and institutional customers should pre-qualify before starting work. |
Digging safety |
NM811 is the state one-call center for underground utility notification. |
Request locates before fence posts, tree planting, irrigation repair, sewer lateral work, trenching or landscaping excavation. |
ABCWUA vs City Trash, Town of Bernalillo, Rio Rancho, Landlord or Private Well
If your bill says… |
Likely route |
Verify before paying |
|---|---|---|
Albuquerque Bernalillo County Water Utility Authority / ABCWUA / Water Authority |
Use ABCWUA.org, account.abcwua.org, E-Bill Express Guest Pay, 505-842-WATR, 1441 Mission Ave. NE or P.O. Box 27226. |
10-digit account number, 5-digit service ZIP, property address and owner/manager responsibility. |
City of Albuquerque Solid Waste |
Trash-service questions go to City Solid Waste at 505-761-8100, even if the charge appears on the ABCWUA bill. |
Whether the issue is collection, cart, missed pickup, extra cart or refuse rate. |
Bernalillo County Solid Waste |
County solid-waste questions go to 505-224-1639. |
Whether the property is in city or county solid-waste service territory. |
Town of Bernalillo utility billing |
Use Town of Bernalillo municipal utility billing, not ABCWUA. |
Town name, Tyler portal account, service address and billing office. |
Rio Rancho water, sewer or trash |
Use City of Rio Rancho Utilities, not ABCWUA. |
City/provider name and Sandoval County vs Bernalillo County service address. |
Apartment, landlord, property manager or HOA |
Use lease, resident portal or property manager unless you are paying the property-based ABCWUA account directly. |
Whether water is direct-billed, submetered, allocated, included in rent or reimbursed to owner. |
Private well, septic or hauled water |
Use county/environmental health, private testing, septic professional or hauler records. |
You may not have an ABCWUA water/sewer account even with an Albuquerque-area address. |
Payment safety rule: if Guest Pay or the WA Portal cannot find the account, or the service address does not match, stop and call 505-842-WATR option 0. Paying the wrong Albuquerque-area provider can delay posting, restoration, payoff or refund tracing.
ABCWUA Customer Service Center Map
Use this map for the Customer Service Center at 1441 Mission Ave. NE. Call first if the issue involves same-day water restoration, turn-off notice, title-company payoff, property-manager authorization, water waste fee, budget billing, HomeConnect, low-income assistance or emergency dispatch.
Route |
Address / phone |
Use for |
Important note |
|---|---|---|---|
Customer Service Center |
1441 Mission Ave. NE, Albuquerque, NM 87107; 505-842-WATR |
Billing, payments, water-off help, account questions, bill images, owner/manager issues. |
Lobby hours listed as 8:30 AM-4:30 PM, Monday-Friday. |
Phone billing |
505-842-9287 option 0 |
Billing, payments and general issues. |
Use after paying if water is off for nonpayment. |
Phone payment |
505-842-9287 option 2 |
Make payment over phone. |
Have account number and payment method ready. |
Emergency dispatch |
505-842-9287 option 1 |
Water/sewer emergencies, broken mains, sewer backups, emergency water turn-offs. |
Available 24 hours a day. |
Payment mail |
ABCWUA, P.O. Box 27226, Albuquerque, NM 87125 |
Routine mailed bill payments. |
Use payment address, not general mail, for bill payment. |
Curbside drop boxes |
1441 Mission Ave. NE and 5th & Marquette by City Hall |
Drop-off payments. |
Not ideal for urgent water-off accounts unless customer service confirms. |
Albuquerque Bernalillo Water Utility Authority FAQ
How do I pay my Albuquerque Bernalillo Water Authority bill online?
Use ABCWUA Guest Pay for a one-time payment or sign in to the WA Portal / My Account for more features. Guest Pay asks for the 10-digit ABCWUA account number and 5-digit service ZIP code. The WA Portal supports more account tools such as recurring payments, bill images and history.
What is the ABCWUA phone number?
Call 505-842-WATR or 505-842-9287. Choose option 0 for billing, payments and general issues; option 1 for water or sewer emergencies 24 hours a day; option 2 to make a payment over the phone; option 4 for conservation and rebates; and option 5 to report water waste.
Where do I mail an ABCWUA bill payment?
Mail bill payments to ABCWUA, P.O. Box 27226, Albuquerque, NM 87125. Include the payment stub and account number. For general correspondence, ABCWUA lists P.O. Box 568, Albuquerque, NM 87103-0568.
Where is the ABCWUA customer service office?
The Customer Service Center is at 1441 Mission Ave. NE, Albuquerque, NM 87107. The bill-payment page lists lobby hours as 8:30 AM to 4:30 PM, Monday through Friday. Curbside drop boxes are listed at 1441 Mission Ave. NE and 5th & Marquette by City Hall.
What should I do if my water is off for nonpayment?
Do not try to turn the water on yourself. Only authorized Water Authority personnel may restore service. ABCWUA says a water-off account requires payment in full or 75% down in guaranteed funds plus a pay plan for the remaining balance within 30 days. Same-day restoration requests must be completed and submitted before 2:00 PM Mountain Time.
Does ABCWUA start, stop or transfer service for tenants?
No. ABCWUA says it is a property-based utility and bills the property, not the person. The property owner of record has control and responsibility for the water account. Tenants should contact the owner, landlord or property manager for prorated or final bill questions and bill-mailing issues.
Can low-income customers get help with an ABCWUA bill?
Yes. The Low Income Credit program provides a monthly credit up to $33.05 for eligible low-income homeowners and must be renewed annually. The Water Assistance Fund can provide one-time emergency help up to $200 for eligible low-income homeowners or tenants who pay Water Authority water and sewer bills and have a Water Authority turn-off notice.
Why does my ABCWUA bill include trash?
Your monthly Water Authority bill can include water, sewer and, for most customers, curbside refuse collection billed on behalf of the City of Albuquerque. Trash questions should go to City Solid Waste at 505-761-8100 or Bernalillo County Solid Waste at 505-224-1639, depending on service area.
What are ABCWUA watering restrictions?
Water by the Numbers recommends once a week in March, twice a week in April and May, three times a week in June, July and August, twice a week in September and October, and once a week in November. Spray irrigation is not allowed between 11:00 AM and 7:00 PM from April 1 through October 31.
Where does Albuquerque Bernalillo drinking water come from?
The Water Authority says Albuquerque and Bernalillo County rely on groundwater from the Santa Fe Group Aquifer and surface water from the San Juan-Chama Drinking Water Project. The latest annual Water Quality Report is available online in English and Spanish.
30-Second ABCWUA Checklist
Pay online: use ABCWUA Guest Pay or WA Portal; Guest Pay needs the 10-digit account number and 5-digit service ZIP code.
Phone: 505-842-WATR / 505-842-9287; option 0 billing, option 1 emergency, option 2 phone payment, option 4 conservation, option 5 water waste.
Office: Customer Service Center, 1441 Mission Ave. NE, Albuquerque, NM 87107.
Mail payment: ABCWUA, P.O. Box 27226, Albuquerque, NM 87125.
Drop boxes: 1441 Mission Ave. NE and 5th & Marquette by City Hall.
Water off: do not self-reconnect; pay in full or 75% down in guaranteed funds plus a pay plan, then call option 0 before the 2:00 PM MT same-day restoration cutoff.
Tenant/owner: ABCWUA is property-based and bills the property, so tenants should coordinate prorated/final bill issues with the owner or manager.
Help: ask about Low Income Credit, Water Assistance Fund, pay plan and local agencies before the shutoff stage.
High bill: use HomeConnect if available, check toilets and irrigation, document meter readings and keep repair receipts.
Watering: follow Water by the Numbers and never use spray irrigation from 11 AM to 7 PM, April 1-October 31.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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